Troubleshooting - Ingenico EFT930 User Manual

8.

Troubleshooting

The terminal does not turn on or does not connect to the telephone line
•
Check the power supply and telephone line cables
•
Check for electrical power network
The terminal fails to establish a telephone connection
•
Check that the tone of the phone line is free
•
Check the configuration of the phone line and number to call
•
Get technical support
Cards are not read
•
Check that the magnetic card is swiped correctly (with magnetic band
to directed the terminal) .
•
Swipe again the card with the magnetic stripe movement constant and rapid
•
Verify that the magnetic strip is not damaged, grooved or cracked
•
Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
The ticket is not printed
•
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (section 4.4
"Installing the paper roll")
•
Check the type of paper used (thermal paper must be used)
•
EFT930 Wireless Series
9000001568 R11 000 02/941
33/36
Copyright © 2009 Ingenico
All rights reserved