Acer TravelMate 800 Series Service Manual
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Acer TravelMate 800 Series Service Manual

Acer TravelMate 800 Series Service Manual

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See also: Service Manual , User Manual
Acer TravelMate 800 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: VD.T25V7.001
PRINTED IN TAIWAN

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  • Page 1 Acer TravelMate 800 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: VD.T25V7.001 PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 800 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1 System Specifications Features............1 Block Diagram .
  • Page 8 TravelMate 800 Series........

  • Page 9: System Specifications

    The 15.0" UXGA TFT LCD with 1600 x 1200 pixel resolution, 16.7 million colors • TravelMate 800 series notebook computer features an accelerated graphics port (AGP) video • system in the ATI Mobility Radeon 9000 chipset. This provides a robust solution and enables high quality video output.

  • Page 10: Keyboard And Pointing Device

    Keyboard and Pointing Device 84-/85-/88-key Windows keyboard • Ergonomically-centered touchpad pointing device • I/O Ports One PCMCIA slot (type II or type III) • One RJ-11 modem jack (V.90, 56K) • One RJ-45 network jack (Ethernet 10/100 mbps) • One DC-in jack •...

  • Page 11: Block Diagram

    Block Diagram Chapter 1...

  • Page 12: Board Layout

    Board Layout Top View TV-out connector Cardbus connector VGA port IEEE-1394 connector LCD cable connector USB port Internal microphone connector USB port Parallel port USB port Easy replicator port USB port LAN connector Fan connector Modem connector CPU socket Adapter connector ODEM (North Bridge) CD/DVD-ROM module connector BIOS...

  • Page 13: Bottom View

    Bottom View Internal microphone cable connector South Bridge (ICH4-M) Super I/O PC87391 Internal microphone cable connector MDC connector Headphone jack Modem cable connector External microphone jack DIMM socket 2 Line-in jack Smart Card connector RTC Battery socket Mini-PCI socket Chapter 1...

  • Page 14: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View Icon Item Description Display screen Also called LCD (liquid-crystal display), displays computer output. Power button Turns on the computer. Touchpad Touch-sensitive pointing device which functions like a computer mouse.

  • Page 15: Front Panel

    Front Panel Icon Item Description Speaker Outputs sound. Bluetooth button Starts (optional) Bluetooth functionality. Bluetooth indicator Indicates that (optional) Bluetooth is enabled. InviLink button Opens (optional) wireless connectivity. InviLink indicator Indicates status of (optional) wireless communication. Latch Latch for opening and closing the laptop. Infrared port Interfaces with infrared devices (e.g., infrared printer, IR- aware computer).

  • Page 16: Left Panel

    Left Panel Icon Item Description Four (4) USB 2.0 ports Connect to Universal Serial Bus devices (e.g., USB mouse, USB camera). IEEE 1394 port Connects to IEEE 1394 devices. Smart Card slot Slot for Smart Card interface with pre-boot authentication system.

  • Page 17: Right Panel

    Right Panel Icon Item Description AcerMedia drive Houses a removable media drive module. AcerMedia indicator Lights up when the AcerMedia drive is active. Eject button Ejects the drive tray. Emergency eject slot Ejects the drive tray when the computer is turned off.

  • Page 18: Rear Panel

    Rear Panel Icon Item Description Modem jack Connects to a phone line. Network jack Connect to an Ethernet 10/100-based network. Expansion port Connects to I/O port replicator or EasyPort expansion devices. Parallel port Connects to a parallel device (e.g., parallel printer). External display port Connects to a display device (e.g., external monitor, LCD projector).

  • Page 19: Bottom Panel

    Bottom Panel Icon Item Description AcerMedia bay release Unlatches the AcerMedia drive for removing the optical drive. latch AcerMedia bay Houses an AcerMedia drive module. Battery bay Houses the computer’s battery pack. Battery release latch Unlatches the battery to remove the battery pack. Battery lock Locks the battery in place.

  • Page 20: Indicators

    Indicators The computer has three easy-to-read status indicators below the display screen, and two on the front of the computer. The Battery and Power status indicators are visible even when you close the display. Icon Function Description Caps lock Lights when Caps Lock is activated. Num lock Lights when Num Lock is activated.

  • Page 21: Lock Keys

    Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (Fn-F11) (complete with the arithmetic operators +, -, *, and /).

  • Page 22: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Num Lock On Num Lock Off...

  • Page 23: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Description Windows logo key Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift +...

  • Page 24: Hot Keys

    Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function...
  • Page 25 Hot Key Icon Function Description Fn-→ Brightness up Increases the screen brightness. Fn- ← Brightness down Decreases the screen brightness Chapter 1...

  • Page 26: The Euro Symbol

    The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.

  • Page 27: Launch Keys

    Launch Keys Located above the keyboard are five buttons. The left-most button is the power button. To the right of the power button are the four launch keys. They are designated as the mail button, the web browser button, and two programmable buttons (P1 and P2).

  • Page 28: E-Mail Detection

    E-Mail Detection Click right button at the Launch Manager icon on the taskbar and click on E-Mail Detection. In this dialog box, you have the option to enable/disable mail checking, set the time interval for mail checking, etc. If you already have an email account, you can fill in User Name, Password and POP3 Server in the dialog box.

  • Page 29: Touchpad

    Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.

  • Page 30: Hardware Specifications And Configurations

    Intel Pentium M 1.3GHz ~ 1.6GHz CPU package Micro-FCPGA CPU core voltage 1.484V/0.956V BIOS Item Specification BIOS vendor Acer BIOS Version BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package PLCC Supported protocols ACPI 1.0b, APM 1.2, PC Card 95, SM BIOS 2.3, EPP/IEE 1284, ECP/IEEE 1284 1.7 &...
  • Page 31 Memory Combinations Slot 1 Slot 2 Total Memory 128MB 128MB 256MB 256MB 512MB 512MB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB...
  • Page 32 Hard Disk Drive Interface Item Specification Performance Specifications Buffer size 2048KB 2048KB Interface ATA-2/ATA-3/ATA-4/ATA-5 support ATA-2/ATA-3/ATA-4/ATA-5 support Max. media transfer rate 19.2 ~ 37.25 19.4 ~ 38.1 (disk-buffer, Mbytes/s) Data transfer rate 100 MB/sec. 100 MB/sec. (disk-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA mode-5 DC Power Requirements Voltage tolerance...
  • Page 33 Audio Interface Item Specification Audio Controller Realtek ALC202A Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 20 bits digital to analog converter 18 bits analog to digital converter Compatibility Microsoft PC99, AC97 2.2, WLP2.0 audio requirement Mixed sound source Line-in, CD, Video, AUX Voice channel 8/16-bit, mono/stereo...
  • Page 34 IEEE 1394 Port Item Specification 1394 controller TI TSB43AB21 Number of 1394 port Location Left panel USB Port Item Specification USB Compliancy Level OHCI USB 2.0 Number of USB port Location Left panel Serial port function control Enable/Disable/Auto by BIOS Setup PCMCIA Slot / Smart Card Item Specification...
  • Page 35 Battery Item Specification Vendor & model name Sinplo / Sanyo Battery Type Li-ion Pack capacity 4400mAH Cell voltage 3.7V/cell Number of battery cell Package configuration 4 cells in series, 2 series in parallel Package voltage 14.8V LCD Inverter Item Specification Vendor &...
  • Page 36 AC Adapter Item Specification Vendor & model name Delta 75W ADP-75FB A(WPFC) 3P Lite-on 75W PA 1750-02CA(WPFC) 3P Input Requirements Maximum input current (A, <1.5A @ 90Vac @90Vac, full load) <1.125A @ 180Vac Nominal frequency (Hz) 47 - 63 Frequency variation range (Hz) 47 - 63 Nominal voltages (Vrms) 100 - 240...

  • Page 37: Environmental Requirements

    Power Saving Mode Phenomenon Hibernation Mode All power shuts off When customized functions for power management are set to Hibernation and the corresponding action is taken. Display Standby Mode The display shuts off Keyboard, built-in touchpad, and an external PS/2 pointing device are idle for a specified period.
  • Page 38 Memory Address Map Memory Address Size Function 000A0000h-00000000h 640KB Conventional memory I/O Address Map I/O Address Function 000-00F DMA controller-1 020-021 Interrupt controller-1 040-043 Timer 1 060, 064 Keyboard controller 38859 chip select System speaker out 040B DMA controller-1 System speaker 070-073 Real-time clock and NMI mask 080-08F...
  • Page 39 IRQ Assignment Map Interrupt Channel Function(Hardware) IRQ13 Numeric data processor IRQ14 1st EIDE device (hard disk) IRQ15 2nd EIDE device (CD-ROM drive) DMA Channel Assignment DMA Channel Function (Hardware) DRQ0 Reserved DRQ1 IrDA Fast Infrared Port DRQ2 Reserved DRQ3 ECP printer port (LPT1) DRQ4 DMA controller DRQ5...
  • Page 40 Chapter 1...

  • Page 41: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 42: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys. • To choose a parameter, use the cursor up/down keys. • To change the value of a parameter, press F5 or F6.

  • Page 43: Info

    Info. Parameter Description IDE1 Model Name Shows the Model name of HDD installed on Primary IDE master. The hard disk model name is automatically detected by the system. If there is no hard disk present or unknown type, ²None² should be shown on this field. IDE1 Serial Number Shows the Serial number of HDD installed on Primary IDE master.

  • Page 44: Main

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ. Chapter 2...
  • Page 45 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory...

  • Page 46: System Devices

    System Devices The System Devices screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Options Serial Port...

  • Page 47: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Clear User Password is Shows the setting of the uer password.
  • Page 48 Move the cursor and highlight the Set Supervisor Password and press “Enter” , a window similar to the following is shown: Type a password in field “Enter New Password”. The password length can not exceeds 8 alphanumeric characters (0-9 or A-Z / a-z, not case sensitive). Re-enter password in field “Confirm New Password” for verification.

  • Page 49: Removing A Password

    Removing a Password Follow these steps: Move the cursor and highlight the Set Supervisor Password and press "Enter", a window similar to the following is shown: Type the current password in the Enter Current Password filed and press "Enter". Press "Enter" twice without typing anything in the Enter Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to "Clear".

  • Page 50: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...

  • Page 51: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.

  • Page 52: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. • Use the Flash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Flash utility.

  • Page 53: System Diagnostic Diskette

    The system diagnostic utilities is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program, find it in the TravelMate 800 series service CD kit. To better fit local service requirements, your regional office MAY have other diagnostic program. Please contact your regional offices or the responsible personnel/channel to provide you with further technical details.
  • Page 54 Chapter 2...

  • Page 55: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...

  • Page 56: General Information

    Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. NOTE: TravelMate 800 series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.

  • Page 57: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 58 Screw List Item Description CPU FRAME NUT Screw, #4-40UNF Screw, M2.0X2.5NL Screw, M2.0X3 Screw, M2.0X3NL Screw, M2.0X5 Screw, M2.0X7 Screw, M2.0X0.4P+3FP-ZK(NL) Screw, M2.5X12 Screw, M2.5X18 Screw, M2.5X3NL Screw, M2.5X4 Screw, M2.5X5 Screw, M2.5X7NL Screw, M2.5X9NL Screw, M3.0X3 Screw, TPB-1.7 3.5P-ZK(NL) Thermal screw with spring Thermal screw with white spring Chapter 3...

  • Page 59: Removing The Battery Pack

    Removing the Battery Pack Press the battery lock and slide the battery latch. Then remove the battery pack. Chapter 3...

  • Page 60: Removing The Odd Module / Hdd Module / Memory / Wireless Lan Card

    Removing the ODD Module / HDD Module / Memory / Wireless LAN card Removing the ODD Module Slide the optical disk drive latch and remove the optical disk drive. Removing the HDD Module Unscrew the 2 screws as shown. Remove the hard disk drive door. Remove the hard disk drive module.

  • Page 61: Removing The Memory

    Removing the Memory Unscrew the 1 screw that secures the Dimm door. Remove the Dimm door. Removing the LCD Module / Keyboard / Function Keyboard Removing the LCD Module Remove the middle cover as shown. Disconnect the LCD cable. Unscrew the 2 screws that secure the LCD module on one side. Then unscrew the other 2 screws on the other side.

  • Page 62: Removing The Keyboard

    Removing the Keyboard Unscrew the 2 screws, marked as "K", on the bottom panel holding the keyboard. Turn the main unit over and unscrew 3 screws on the front panel. Disconnect the keyboard cable from the main board as shown. Chapter 3...

  • Page 63: Removing The Function Keyboard

    Removing the Function Key Board Unscrew 2 screws that secure the function keyboard. Then remove function keyboard from the main unit. Disassembling the Main Unit Disconnect the long touchpad FFC from the main board. Unscrew the 1 screw and detach the right wireless LAN antenna as shown. Then unscrew the other screw and detach the left wireless LAN antenna.
  • Page 64 Disconnect the speaker cable. Unscrew 19 screws on the bottom panel as shown. Turn the main unit over and remove the 1 screw on the front panel. Remove the top cover lens. Detach the front bezel off the main unit. Chapter 3...

  • Page 65: Removing The Touchpad

    Removing the Touchpad Disconnect the short touchpad cable from the touchpad board. Disconnect the long touchpad FFC from touchpad board. Unscrew four screws and remove the touchpad board. Disconnect and remove the short touchpad cable as shown. Removing the Memory Pop up and remove the memory.

  • Page 66: Removing The Thermal Module

    Removing the Thermal Module Disconnect the fan connector. Unscrew five screws that secure the thermal module. Remove the thermal module. Removing the CPU Turn the CPU lock anti-clockwise with a flat screwdriver as shown. Remove the CPU from the main board. Removing the Main Board Disconnect the microphone cable.

  • Page 67: Disassembling The Lcd Module

    Disassembling the LCD Module Remove 4 screw pads as shown. Unscrew the 4 screws holding the LCD bezel. Detach LCD bezel carefully from LCD module as shown. Disconnect LCD inverter from the LCD module cautiously. Unscrew 10 screws holding the LCD brackets to the LCD panel, 5 on each side. Take LCD out of LCD panel.

  • Page 68: Disassembling External Modules

    Unscrew 4 screws holding the right and the left LCD brackets, 2 on each side. Remove the right and the left LCD brackets as shown. Tear off electric conductive tape that secures the LCD wire, and disconnect the LCD wire. Disassembling External Modules Disassembling the ODD Module Remove 6 screws that secure the ODD module as shown.

  • Page 69: Disassembling The Hdd Module

    Disassembling the HDD Module Remove 4 screws holding the HDD bracket. Take out the hard disk drive. Chapter 3...
  • Page 70 Chapter 3...

  • Page 71: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model (TravelMate 800 series). Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failed symptoms in as much detail as possible.

  • Page 72: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 73: Keyboard Or Auxiliary Input Device Check

    Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board. If the keyboard cable connection is correct, run the Keyboard Test.
  • Page 74 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: 19V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the main board.

  • Page 75: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Options in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 76: Sound Check

    still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. If the external monitor has the same problem as the internal monitor, the main board may be damaged. Please insert the diagnostic disk and run the display test program and go through the sub-steps under step 2.

  • Page 77: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 78: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages FRU/Action in Sequence 0200 Failure Fixed Disk Hard disk error detected. Check to see if fixed disk is attached properly. Enter the BIOS Setup Utility and verify the hard disk is detected. 0211 Keyboard error see “Keyboard or Auxiliary Input Device Check”...
  • Page 79 Error Message List Error Messages FRU/Action in Sequence 02F0 CPU ID CPU socket number for Multi-Processor error. Main board 02F4 EISA CMOS not writeable System unable to write to EISA CMOS. Main board 02F5 DMA Test Failed System unable to write to DMA (Direct Memory Access) registers. Main board 02F6 Software NMI Failed System unable to generate software NMI (Non-Maskable Interrupt).

  • Page 80: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Defaults” on Exit screen, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 81 PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) See “System Diagnostic Diskette” on page 45. Please run Sycard 32 Bit test. PCMCIA slot assembly Main board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence...
  • Page 82 Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the Enter BIOS Setup Utility to execute “Load Setup defaults”, then installed devices. reboot system. Reconnect hard disk/CD-ROM/diskette drives. External display does not work correctly. See “System Diagnostic Diskette” on page 45 See if there is an error beep.

  • Page 83: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for several times to isolate the problem.

  • Page 84: Undetermined Problems

    System Check” on page 65): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...

  • Page 85: Index Of Aflash Bios Error Message

    Index of AFlash BIOS Error Message Error Message Action in Sequence Hardware Error See “System Diagnostic Diskette” on page 45 VPD Checksum Error Reboot the system and then restest with this diskette. BIOS Update Program Error Turn off the power and restart the system. System Error Make sure this AFlash BIOS diskette for this model.
  • Page 86 Chapter 4...

  • Page 87: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 88: Exploded Diagram

    Exploded Diagram THE SYSTEM Chapter 5...
  • Page 89 Chapter 5...
  • Page 90 DVD ASSY NOTE: The exploded diagrams for CD-ROM, DVD-ROM and DVD-RW combo module are very similar. Therefor, we put only DVD ASSY exploded diagram for your reference. Please also refer to the FRU list below for more information on different models and part numbers. This diagram only explains the relevant location of each part.
  • Page 91 HDD (W/O HDD) ASSY Chapter 5...
  • Page 92 CATEGORY PARTNAME PART NO. CPU/Processor 34-THE INTEL BANIAS 1.3GHz 1M 1.35V UFCPGA2 KC.BS001.13G SYSTEM INTEL BANIAS 1.4GHz 1M 1.48V UFCPGA2 KC.BS001.14G INTEL BANIAS 1.5GHz 1M 1.48V UFCPGA2 KC.BS001.15G INTEL BANIAS 1.6GHz 1M 1.48V UFCPGA2 KC.BS001.16G Memory 8-THE 256MB INFINEON HYS64D32020 GDL-7-B KN.25602.001 SYSTEM 256MB MICRON MT8VDDT3264HDG-265C3(16MX16)
  • Page 93 CATEGORY PARTNAME PART NO. 103-LCD LCD BRACKET 14.1" LEFT W/HINGE 33.T25V7.005 14.1" and LCD BRACKET 15" LEFT W/HINGE 33.T25V7.007 LCD 15" 102-LCD LCD PANEL WITH LOGO 14.1" 60.T25V7.003 14.1" and LCD PANEL WITH LOGO 15" 60.T25V7.005 LCD 15" LCD LATCH KIT W/SPRING 6K.T25V7.001 101-LCD LCD BEZEL 14.1"...
  • Page 94 CATEGORY PARTNAME PART NO. 48-HDD HDD COVER 42.T23V7.010 46-HDD HDD CASE 33.T23V7.004 COMBO DRIVE DVD ASSY DVD-RW COMBO MODULE 24X QSI SBW-242 6M.T23V7.005 DVD-RW COMBO MODULE 24X KME UJDA740 6M.T23V7.006 DVD/CDRW COMBO DRIVE 24X QSI SBW-242 KO.24X07.002 DVD/CDRW KME UJDA740 24x10x24x8x KO.24X03.001 51-DVD DVD-RW COMBO BEZEL FOR QSI...
  • Page 95 CATEGORY PARTNAME PART NO. 20-THE KEYBOARD DARFON US International NSK-A641D KB.T2307.001 SYSTEM 84KEYS KEYBOARD DARFON UK NSK-A640U 85KEYS KB.T2507.002 KEYBOARD DARFON German NSK-A640G 85KEYS KB.T2507.003 KEYBOARD DARFON Italian NSK-A640E 85KEYS KB.T2507.004 KEYBOARD DARFON Chinese NSK-A6402 84KEYS KB.T2307.002 KEYBOARD DARFON French NSK-A640F 85KEYS KB.T2507.006 KEYBOARD DARFON Swiss/G NSK-A6400 85KEYS KB.T2507.007...
  • Page 96 CATEGORY PARTNAME PART NO. MODEM CABLE 50.T23V7.002 POWER CORD US (3 pin) 27.T23V7.001 POWER CORD EC ( 3 Pin) 27.T23V7.003 POWER CORD Aus ( 3pin ) 27.T23V7.006 COMMUNICATION MODULE WIRELESS LAN ANTENNA SET 50.T25V7.004 BLUETOOTH ANTENNA CABLE 50.T25V7.005 BLUETOOTH LINE 50.T24V5.004 MAINBOARD 1-THE...
  • Page 97 CATEGORY PARTNAME PART NO. WIRELESS LAN BOARD (802.11b) INTEL WM3B2100 54.T25V7.001 WIRELESS LAN BOARD (802.11a+b) INTEL WM3B7100 54.T25V7.002 WIRELESS LAN BOARD (802.11a+b) AMBIT T60H677.01 54.T23V7.004 14-THE TOUCH PAD BOARD 55.T25V7.002 SYSTEM ADAPTER ADPATER DALTA 75W Delta ADP-75FBA PFC AP.T2301.001 ADPATER LITEON 75W Lite-On PA-1750-02CA PFC AP.T2303.001 BATTERY 13-THE...
  • Page 98 CATEGORY PARTNAME PART NO. 19-THE FRONT BEZEL 42.T25V7.004 SYSTEM 16-THE UPPER CASE ASSY W/ TOUCHPAD 60.T25V7.001 SYSTEM 12-THE LOWER CASE ASSY W/O SPEAKER 60.T25V7.002 SYSTEM IO SHIELDING 33.T25V7.001 SYSTEM READER SMART CARD READER 60.T23V7.007 MISCELLANEOUS 31.T25V7.001 SYSTEM 10-THE VGA SINK W/MYLAR 23.T25V7.001 SYSTEM SPEAKER ASSY (L&R)
  • Page 99 CATEGORY PARTNAME PART NO. SCREWS SCREW I3*3.5M-NIH(M3L3.5) 86.T25V7.002 SCREW NUT IO EA1 (MBEA1001, REV3B) 86.T23V7.001 SCREW CPU NUT ZG1S(MBZG1001,REV3A) 86.T25V7.004 SCREW I2*2.5-NIHY (M2L2.5 I) 86.T23V7.003 SCREW I2*3M-NIHY (M2L3) 86.T25V7.008 SCREW M2.5*5.0-I (NI) (NYLOK) 86.T23V7.010 SCREW I2.5*2.5M-BNIH(4.5,0.8) 86.T25V7.010 SCREW M2.5*3-I (NI) (NYLOK) 86.T23V7.007 SCREW I2.5*3M-BNIH (M2.5L3) 86.T25V7.012...
  • Page 100 Chapter 5...
  • Page 101 Chapter 5...

  • Page 102: Model Definition And Configuration

    Appendix A Model Definition and Configuration TravelMate 800 Series Model Country Memory Card Wireless Bluetooth (GB) Reader 800LCi PM 1.3G 15.0 SXGA+ 2x256M CDRW +DVD 800LCi USA & PM 1.3G 15.0 SXGA+ 1x256M 11a/b; Canada CDRW +DVD 800XC PM 1.3G 14.1 XGA...

  • Page 103: Main Features

    X 1050 pixel, 16.7 million colors; 15.0" UGA TFT LCD with 1600 X 1200 pixel, 16.7 million colors 30GB or higher capacity Enhanced-IDE hard disk • Acer Media Bay hot-swappable 8X DVD ROM or 24X DVD/CD-RW combo or DVD-RW drive • module Embedded 10/100 Mbps Fast Ethernet;...

  • Page 104: Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows XP and Windows 2000 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 105 USB DVD/CD-RW (Pioneer DVR-104) Adaptec USB 2.0 PCMCIA card GB LAN Hub 3 COM GB LAN Hub PS/2 Port Keyboard: Microsoft Natural K/B Acer JVPKBS-WIN K/B KeyPad: PC concepts keypad KB-5640 Mouse: Microsoft IntelliMouse Explorer Microsoft PS/2 Mouse COMPAQ Mouse COM Port Microsoft Serial Mouse 2.0 \C3KKS2...
  • Page 106 Item Specifications D-Link Fast Ethernet DFE-650 D-Link CardBus DE-660 3COM 10/100 16Bit LAN Card (3CCFE574BT) 3COM(DELL) 10/100 BAST-TX LAN Card (3CCFE575BT-D) 3COM 10/100 CardBus LAN Card (3CCFE575CT) 3COM 10M LAN Card (3CCE589ET) Xircom CreditCard Ethernet 10/100 (CE3B-100) Xircom CardBus Ethernet II 10/100 (CBE2-100)/32bit Pci_ Fast Ethernet Card FNW-3602-TX SCSI Adaptec SlimSCSI APA-1450A Card...
  • Page 107 Pantex 128MB SunDisk 10MB USB PORT USB Mouse: Microsoft Optical USB Mouse TARGUS Wheel Mouse Logitech Wheel Mouse Acer USB Mouse M012B0 USB Keyboard: Microsoft Internet Keyboard Pro Gateway Keyboard SK-9910U Gateway Keyboard SK-9926 SILITEK K/B USB Camera: Dlink DSC 350...
  • Page 108 Access Point Intel Access Point Microsoft Office 2K Microsoft Office XP Lotus Notes 4.6 WinFax10.0 Adobe Acrobat 5.0 Microsoft FrontPage2002 Bluetooth Bluetooth PDA: Fujisu SIMEMS PAD Pocket L00X Buletooth mobile phone: Sony Ericsson Port Replicato Acer Port Replicator Appendix B...

  • Page 109: Microsoft® Windows® 2000 Environment Test

    USB DVD/CD-RW (Pioneer DVR-104) Adaptec USB 2.0 PCMCIA card GB LAN Hub 3 COM GB LAN Hub PS/2 Port Keyboard: Microsoft Natural K/B Acer JVPKBS-WIN K/B KeyPad: PC concepts keypad KB-5640 Mouse: Microsoft IntelliMouse Explorer Microsoft PS/2 Mouse COMPAQ Mouse COM Port Microsoft Serial Mouse 2.0 \C3KKS2...
  • Page 110 Item Specifications D-Link Fast Ethernet DFE-650 D-Link CardBus DE-660 3COM 10/100 16Bit LAN Card (3CCFE574BT) 3COM(DELL) 10/100 BAST-TX LAN Card (3CCFE575BT-D) 3COM 10/100 CardBus LAN Card (3CCFE575CT) 3COM 10M LAN Card (3CCE589ET) Xircom CreditCard Ethernet 10/100 (CE3B-100) Xircom CardBus Ethernet II 10/100 (CBE2-100)/32bit Pci_ Fast Ethernet Card FNW-3602-TX SCSI Adaptec SlimSCSI APA-1450A Card...
  • Page 111 Pantex 128MB SunDisk 10MB USB PORT USB Mouse: Microsoft Optical USB Mouse TARGUS Wheel Mouse Logitech Wheel Mouse Acer USB Mouse M012B0 USB Keyboard: Microsoft Internet Keyboard Pro Gateway Keyboard SK-9910U Gateway Keyboard SK-9926 SILITEK K/B USB Camera: Dlink DSC 350...
  • Page 112 Intel Access Point Microsoft Office 2K Microsoft Office XP Microsoft Project 2000(TW) Lotus Notes 4.6 WinFax10.0 Adobe Acrobat 5.0 Microsoft FrontPage2002 Bluetooth Bluetooth PDA: Fujisu SIMEMS PAD Pocket L00X Buletooth mobile phone: Sony Ericsson Port Replicato Acer Port Replicator Appendix B...

  • Page 113: Appendix C Online Support Information

    Appendix B...

  • Page 114: Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 115 Appendix C...

  • Page 116: Index

    Index Display 3 DVD-ROM Interface 24 AC Adapter 28 ACPI 1.0a 22 AFLASH Utility 44 Error Symptom-to-Spare Part Index 69 Audio 25, 26 External CD-ROM Drive Check 64 Battery 27 Features 1 Battery Pack 51 features 94 BIOS 22 Flash Utility 44 package 22 FRU (Field Replaceable Unit) List 79 password control 22...
  • Page 117 RMA 79 RTC 26 Second Level Cache 22 Super I/O 26 System Block Diagram 3 Layout 4 System Check Procedures 64 System Memory 22 System Specifications 1 Features 94 System Utilities 33, 79 Temperature 29 Test Compatible Components 96 Touchpad Check 67 Troubleshooting 63 Undetermined Problems 76 utility...

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