Faq & Answers; Problem Solving - D-Link DWM-156 User Manual

If you meet problems in service, please refer to the following answers for guidance. If the problems persist, please contact your supplier via the contact detail in your
operator user guide.
Problem Description
The system can not run the installation
program automatically
After installation, the system doesn't
install the driver program properly.
After the device is plugged in, the UI
program doesn't run automatically.
After restarting the computer, there is
no signal indicated.
When D-Link dongle is being installed,
the computer cannot find it.
D-Link DWM-156 User Manual
FAQ & Answers
Possible Causes
The system configuration is having difficulty with
the auto-run software.
The system configuration is having difficulty with
the auto-run software.
The system configuration is incorrect.
1. You are in the place where there is no GSM/
GPRS /EDGE /WCDMA /HSDPA(HSUPA)
network coverage. Such places include
underground parking garages, tunnels, and some
remote rural areas.
2. The device is not properly connected.
3. The SIM/USIM card isn't inserted properly.
4. The D-Link dongle is positioned in such a way
as that adversely affects the devices signal
reception.
1. The installation programs of the D-Link dongle
have not been installed properly.
2. D-Link dongle is not connected properly.
3. The SIM/USIM card is not inserted properly.
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Problem Solving

The device will appear as a virtual disc in ' My
Computer' on the PC's start menu. Click on the
icon and start the autorun.exe. If you have
previously installed a version of the program,
please uninstall it first.
Please install the driver program manually. The
driver program can be found in the installation
folder; C:\Program Files\ D-Link Connection
Manager\drivers
Please open the Connection Manager manually.
You can find it in the Start menu: ¨C:\Program
menu or an alias icon on the desktop.
1. Change location to find a good place
where having signal.
2. Close the device safely as usual, pull out the
device and reinsert the device again.
3. Remove and reinsert the SIM/USIM card
correctly.
4. Adjust the angle / position of D-Link dongle or
its proximity to other electronic devices.
1. Run the installation program first then connect
the device. Now install the drivers as normal in
Windows.
2. Restart the computer, or reconnect the device.
3. Reinsert the SIM/USIM card correctly.