Konica Minolta magicolor 4690MF Service Manual
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Konica Minolta magicolor 4690MF Service Manual

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Table of Contents

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Download this manual See also: Reference Manual, User Manual
SERVICE MANUAL
magicolor 4690MF
FIELD SERVICE
2008.05
2008.05
Ver. 1.0
Ver. 1.0

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Summary of Contents for Konica Minolta magicolor 4690MF

  • Page 1 SERVICE MANUAL FIELD SERVICE magicolor 4690MF 2008.05 2008.05 Ver. 1.0 Ver. 1.0...

  • Page 2: Table Of Contents

    WARNING INDICATIONS ON THE MACHINE ............S-19 MEASURES TO TAKE IN CASE OF AN ACCIDENT ............S-22 Composition of the service manual ................. C-1 Notation of the service manual ..................C-2 magicolor 4690MF Main body Outline ..........................1 Maintenance ........................5 Adjustment/Setting...................... 101 Troubleshooting......................
  • Page 3 Blank Page...

  • Page 4: Safety And Important Warning Items

    IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBT-trained service technicians.

  • Page 5: Safety Warnings

    [1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 6 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.

  • Page 7: Checkpoints When Performing On-Site Service

    SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly.
  • Page 9 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Work Performed with the Product Powered On WARNING • Take every care when making adjustments or performing an operation check with the product powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury.
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Check electrode units such as a charging corona unit for deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire. • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected.

  • Page 13: Handling Of Consumables

    SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Make sure that all screws, components, wiring, connec- tors, etc. that were removed for safety check and mainte- nance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of product trouble, electric shock, and fire exists.
  • Page 14 SAFETY AND IMPORTANT WARNING ITEMS Handling of Service Materials CAUTION • Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. •...
  • Page 15 SAFETY AND IMPORTANT WARNING ITEMS [4] Used Batteries Precautions ALL Areas CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Germany VORSICHT! Explosionsgefahr bei unsachgemäßem Austausch der Batterie.

  • Page 16: Internal Laser Radiation

    SAFETY AND IMPORTANT WARNING ITEMS [5] Laser Safety • This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 17 SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) • This machine is certified as a Class 1 Laser product under Radiation Performance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S.
  • Page 18 SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suurin teho 15 mW aallonpituus 770-800 nm VARNING!

  • Page 19: Laser Safety Label

    SAFETY AND IMPORTANT WARNING ITEMS Laser Safety Label • A laser safety label is attached to the inside of the machine as shown below. A0FDP0E500DA S-16...

  • Page 20: Laser Caution Label

    SAFETY AND IMPORTANT WARNING ITEMS Laser Caution Label • A laser caution label is attached to the outside of the machine as shown below. A0FDP0E501DA S-17...

  • Page 21: Precautions For Handling The Laser Equipment

    SAFETY AND IMPORTANT WARNING ITEMS PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the above specifications. • When a disassembly job needs to be performed in the laser beam path, such as when working around the printerhead and PC Drum, be sure first to turn the printer OFF.

  • Page 22: Warning Indications On The Machine

    SAFETY AND IMPORTANT WARNING ITEMS WARNING INDICATIONS ON THE MACHINE Caution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock. High voltage •...
  • Page 23 SAFETY AND IMPORTANT WARNING ITEMS High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an elec- tric shock. High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an elec-...
  • Page 24 SAFETY AND IMPORTANT WARNING ITEMS WARNING • Do not burn used Print Units. Toner expelled from the fire is dangerous. WARNING • Do not burn used Waste Toner Bottle. Toner expelled from the fire is dangerous. WARNING • Do not burn used Toner Cartridge. Toner expelled from the fire is dangerous.

  • Page 25: Measures To Take In Case Of An Accident

    MEASURES TO TAKE IN CASE OF AN ACCIDENT MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage.

  • Page 26: Composition Of The Service Manual

    Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part.

  • Page 27: Notation Of The Service Manual

    Notation of the service manual A. Product name In this manual, each of the products is described as follows: (1) magicolor 4690MF Main body (2) Microsoft Windows NT 4.0: Windows NT 4.0 or Windows NT Microsoft Windows 2000: Windows 2000...
  • Page 28 SERVICE MANUAL FIELD SERVICE magicolor 4690MF Main body 2008.05 Ver. 1.0...

  • Page 29: Revision History

    Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 30 Field Service Ver. 1.0 May 2008 CONTENTS magicolor 4690MF Main body Outline System configuration....................1 Product specifications ..................... 2 Fax specifications ....................4 Maintenance Periodical check ...................... 5 Maintenance items....................5 3.1.1 Parts to be replaced by users (CRU) ............5 3.1.2...
  • Page 31 Field Service Ver. 1.0 May 2008 5.2.2 PC environments ..................30 Connection methods ..................30 5.3.1 Remote connection (Phone line connection) ..........30 5.3.2 Local connection (USB connection)............31 Setup ........................31 5.4.1 Setup of PC ....................31 5.4.2 Connection and access of user machine............ 31 Operation......................
  • Page 32 Field Service Ver. 1.0 May 2008 7.3.12 High voltage unit/1 (HV1) ................58 7.3.13 High voltage unit/2 (HV2) ................59 7.3.14 Relay board (REYB)..................60 7.3.15 Toner level sensor board (TLSB) ..............62 7.3.16 PH unit ......................65 7.3.17 Driving unit ....................72 7.3.18 Scanner unit....................
  • Page 33 Field Service Ver. 1.0 May 2008 9.1.1 Main screen ....................102 9.1.2 Print screen....................102 9.1.3 Toner supply screen.................. 103 REPORT/STATUS mode..................104 10.1 REPORT/STATUS mode function tree ............. 104 10.2 TOTAL PRINT....................105 10.2.1 TOTAL PRINT ................... 105 10.2.2 MONO COPY ...................
  • Page 34 Field Service Ver. 1.0 May 2008 11.2.1 AUTO PANEL RESET ................116 11.2.2 PREHEAT MODE..................116 11.2.3 ENERGY SAVE MODE................116 11.2.4 LCD CONTRAST ..................116 11.2.5 KEY SPEED....................116 11.2.6 LANGUAGE ....................117 11.2.7 LAMP OFF TIME ..................117 11.2.8 LAMP WARMUP TIME ................
  • Page 35 Field Service Ver. 1.0 May 2008 11.6.2 SPEED DIAL..................... 134 11.6.3 GROUP DIAL.................... 134 11.7 FAX TX OPERATION ..................134 11.7.1 DENSITY LEVEL ..................134 11.7.2 QUALITY PRIORITY................. 135 11.7.3 DEFULT TX....................135 11.7.4 HEADER....................135 11.8 FAX RX OPERATION ..................136 11.8.1 MEMORY RX MODE ................
  • Page 36 Field Service Ver. 1.0 May 2008 12.5.2 FUSER UNIT .................... 148 12.5.3 TRANSFER ROLLER ................148 12.6 SUPPLIES REPLACE ..................148 SERVICE MODE....................149 13.1 SERVICE MODE entry procedure ..............149 13.2 SERVICE MODE function tree ................. 149 13.3 SERVICE’S CHOICE ..................153 13.3.1 TX SPEED ....................
  • Page 37 Field Service Ver. 1.0 May 2008 13.4.16 TRANSFER POWER ................166 13.4.17 IMAGE ADJ PARAM ................. 167 13.4.18 MAXIMUM DENSITY................167 13.4.19 FUSER SPEED ..................167 13.4.20 TEMPERATURE ..................168 13.4.21 AIDC MODE ..................... 168 13.4.22 SUPPLIES REPLACE................169 13.4.23 BK CLEAR ....................169 13.5 COUNTER......................
  • Page 38 Field Service Ver. 1.0 May 2008 13.9.2 ERROR CODE LIST ................. 182 13.9.3 T.30 PROTOCOL LIST ................183 13.10 ADMIN. REGISTRATION.................. 185 13.11 FIXED ZOOM CHANGE ................... 185 13.12 FACTORY TEST ....................185 13.13 CLEAR DATA ....................186 13.13.1 SRAM CLEAR................... 186 13.13.2 MEMORY CLEAR ..................
  • Page 39 Field Service Ver. 1.0 May 2008 14.3.24 SOFT SWITCH: #24 (Part 1) ..............231 14.3.25 SOFT SWITCH: #24 (Part 2) ..............232 14.3.26 SOFT SWITCH: #24 (Part 3) ..............233 14.3.27 SOFT SWITCH: #25 ................. 233 14.3.28 SOFT SWITCH: #26 ................. 234 14.3.29 SOFT SWITCH: #27 .................
  • Page 40 Field Service Ver. 1.0 May 2008 14.3.61 SOFT SWITCH: #59 (Part 1) ..............254 14.3.62 SOFT SWITCH: #59 (Part 2) ..............255 14.3.63 SOFT SWITCH: #59 (Part 3) ..............256 14.3.64 SOFT SWITCH: #60 ................. 257 14.3.65 SOFT SWITCH: #61 ................. 257 14.3.66 SOFT SWITCH: #62 .................
  • Page 41 Field Service Ver. 1.0 May 2008 17.3.3 0018: K developing motor malfunction............285 17.3.4 001B: Color developing motor malfunction ..........285 17.3.5 0045: Scanner cooling fan motor malfunction........... 286 17.3.6 0046: Fusing fan motor malfunction............286 17.3.7 004A: Duplex cooling fan motor malfunction ..........286 17.3.8 004C: Ozone ventilation fan motor malfunction ........
  • Page 42 Field Service Ver. 1.0 May 2008 19.1.2 White lines/bands, colored lines/bands in main scan direction ....298 19.1.3 Uneven density in sub scan direction............299 19.1.4 Uneven density in main scan direction............300 19.1.5 Low image density ..................301 19.1.6 Gradation reproduction failure..............
  • Page 43 Field Service Ver. 1.0 May 2008 Blank Page...

  • Page 44: Lower Feeder Unit

    Field Service Ver. 1.0 May 2008 1. System configuration Outline System configuration Machine front view A0FDF1C500DA magicolor 4690MF Lower feeder unit...

  • Page 45: Product Specifications

    2. Product specifications Field Service Ver. 1.0 May 2008 Product specifications A. Type Type Desktop tandem full-color A4 laser beam printer Printing system Semiconductor laser and electrostatic image transfer to plain paper Exposure system 4 laser diode and 1 polygon mirror PC drum type OPC (organic photo conductor) Photoconductor...
  • Page 46 Field Service Ver. 1.0 May 2008 2. Product specifications C. Media Paper source (maximum tray capacity) Type Tray 1 Tray 2 Plain paper 100 sheets 250 sheets (60 to 90 g/m ; 16 to 24 lb) Thick 1 (91 to 150 g/m Thick 2 (151 to 210 g/m Label Media type...

  • Page 47: Fax Specifications

    2. Product specifications Field Service Ver. 1.0 May 2008 G. Print functions Type Built-in type controller Pentium II: 400 MHz or higher Personal computer Power Mac G3 or later (G4 or later is recommended) Intel processor Microsoft Windows Vista Home Basic/Home Premium/Ulti- mate/Business/Enterprise, Windows Vista Home Basic /Home Premium /Ultimate/Business /Enterprise x64 Edition, Windows XP Home Edition/Professional (Service Pack 1 or later;...

  • Page 48: Maintenance

    Field Service Ver. 1.0 May 2008 3. Periodical check Maintenance Periodical check Maintenance items 3.1.1 Parts to be replaced by users (CRU) Class Part to be replaced Number of prints Clean Replace Description Standard-capacity toner 4,000 (Continuous cartridge *1 (C,M,Y,K) printing) High-capacity toner 8,000 (Continuous...

  • Page 49: Parts To Be Replaced By A Service Engineer (Fru)

    3. Periodical check Field Service Ver. 1.0 May 2008 3.1.2 Parts to be replaced by a service engineer (FRU) Class Part to be replaced Number of prints Clean Replace Description Tray 2 media feed Feed roller 300,000 section Tray 1 media feed Feed roller 300,000...

  • Page 50: Concept Of Parts Life

    Field Service Ver. 1.0 May 2008 3. Periodical check Concept of parts life Description Life value • Detected by the waste toner full sensor. Monochrome: Waste toner • A waste toner full condition is detected when about 1,500 36,000 prints bottle color printed pages are produced after a waste toner near Color: 9,000 prints...

  • Page 51: Maintenance Procedure (Periodical Check Parts)

    3. Periodical check Field Service Ver. 1.0 May 2008 Maintenance Procedure (periodical check parts) 3.4.1 Replacing the tray 2 feed roller A. Periodically replaced parts/cycle • Tray 2 feed roller: Every 300,000 prints B. Procedure 1. Slide out the tray 2. 2.

  • Page 52: Replacing The Tray 1 Feed Roller

    Field Service Ver. 1.0 May 2008 3. Periodical check 3.4.2 Replacing the tray 1 feed roller A. Periodically replaced parts/cycle • Tray 1 feed roller: Every 300,000 prints B. Procedure 1. Open the right door. 2. Remove two screws [1]. A0FDF2C003DA 3.
  • Page 53 3. Periodical check Field Service Ver. 1.0 May 2008 5. Remove the screw [1], and remove the cover [2]. A00FF2C006DA 6. Pull the hook part [1] in the direction of the arrow and remove it. Remove the transport unit [2]. A0FDF2C004DA 7.
  • Page 54 Field Service Ver. 1.0 May 2008 3. Periodical check 8. Remove the E-ring [1] and remove the bearing [2]. Then, slide the tray 1 feed roller assy [3] in the direction of the arrow shown. A00FF2C009DA NOTE • When reinstalling the tray 1 feed roller assy, make sure that the shaft [2] sits on the front side of the stop- per [1] as shown in the illustration.

  • Page 55: Replacing The Ozone Filter

    3. Periodical check Field Service Ver. 1.0 May 2008 NOTE • When reinstalling the feed roller [1] and the clutch, make sure that it is mounted in the direction shown in the illustration on the left. A011F2C503DA 3.4.3 Replacing the ozone filter A.

  • Page 56: Replacing The Toner Cartridge (C/M/Y/K)

    Field Service Ver. 1.0 May 2008 3. Periodical check 3.4.4 Replacing the toner cartridge (C/M/Y/K) A. Periodically replaced parts/cycle • Toner cartridge furnished with the machine (C,M,Y,K): Every 3,000 prints • Standard-capacity toner cartridge (C,M,Y,K): Every 4,000 prints • High-capacity toner cartridge (C,M,Y,K): Every 8,000 prints B.
  • Page 57 3. Periodical check Field Service Ver. 1.0 May 2008 C. Reinstallation procedure 1. Take the toner cartridge out of its plastic bag. 2. Gently shake the toner cartridge [1] three times to agitate the toner. A00FF2C119DA 3. Grasp the toner cartridge handle [1] and slide the toner cartridge [2] in.
  • Page 58 Field Service Ver. 1.0 May 2008 3. Periodical check 5. Raise the lock lever [1]. A0FDF2C506DA 6. Slide the lock lever [1] to the left to lock the toner cartridge. A0FD2C507DA 7. Close the front cover. NOTE • When removing or reinstalling the toner cartridge while it is being used or after it has been used up, do not hold it or place it upside down, as spilled toner could result.

  • Page 59: Replacing The Imaging Unit (C,M,Y,K)

    3. Periodical check Field Service Ver. 1.0 May 2008 3.4.5 Replacing the imaging unit (C,M,Y,K) A. Periodically replaced parts/cycle • Imaging unit: Every 3,000 prints B. Removal procedure 1. Open the front cover. 2. Slide the lock lever [1] to the right. A0FDF2C508DA 3.
  • Page 60 Field Service Ver. 1.0 May 2008 3. Periodical check C. Reinstallation procedure 1. After removing the plastic bag, hold the imaging unit [1] with your hands and shake it two times as shown in the left illustration. A00FF2C127DA 2. Take the imaging unit [1] out of the plastic bag and remove the shipping tape.
  • Page 61 3. Periodical check Field Service Ver. 1.0 May 2008 3. Remove the protective cover [1]. A00FF2C129DA 4. Slide the imaging unit [1] in. A0FDF2C511DA 5. Raise the lock lever [1]. A0FDF2C512DA...
  • Page 62 Field Service Ver. 1.0 May 2008 3. Periodical check 6. Slide the lock lever [1] to the left to lock the imaging unit. A0FDF2C513DA 7. Close the front cover. NOTE • When installing and removing the imaging unit, take care not to touch the surface of the PC drum [1].

  • Page 63: Replacing The Waste Toner Bottle

    3. Periodical check Field Service Ver. 1.0 May 2008 3.4.6 Replacing the waste toner bottle A. Periodically replaced parts/cycle • Waste toner bottle: Every 36,000 prints (when printed in black only) / 9,000 prints (when printed in color only) B. Removal procedure 1.

  • Page 64: Replacing The Transfer Roller

    Field Service Ver. 1.0 May 2008 3. Periodical check 3.4.7 Replacing the transfer roller A. Periodically replaced parts/cycle • Transfer roller: Every 120,000 prints B. Removal procedure 1. Open the right door. 2. Hold onto the tab [1] and raise the transfer roller assy [2] in the direction shown by the arrow.
  • Page 65 3. Periodical check Field Service Ver. 1.0 May 2008 5. Remove the transfer roller [1]. A00FF2C511DA 6. To reinstall, reverse the order of removal. NOTE • When reinstalling the transfer roller [1], do that while unlocking the lock lever [2] as shown on the left. A00FF2C512DA 7.

  • Page 66: Replacing The Transfer Belt

    Field Service Ver. 1.0 May 2008 3. Periodical check 3.4.8 Replacing the transfer belt A. Periodically replaced parts/cycle • Transfer belt: Every 120,000 prints B. Removal procedure 1. Turn OFF the power switch. 2. Open the front cover. 3. Remove the waste toner bottle. See P.20 4.
  • Page 67 3. Periodical check Field Service Ver. 1.0 May 2008 9. Slide the shutter lever [1] to the front. A0FDF2C517DA 10. Grasp the transfer belt [1] handle and pull the transfer belt [1] out. A0FDF2C518DA 11. Remove the packing materials from the new transfer belt.
  • Page 68 Field Service Ver. 1.0 May 2008 3. Periodical check 12. Insert the transfer belt [2] along the rails [1]. NOTE • When inserting the unit, use care not to allow the docking gear to hit against the rail or other mechanism to prevent damage.

  • Page 69: Replacing The Fuser Unit

    3. Periodical check Field Service Ver. 1.0 May 2008 3.4.9 Replacing the fuser unit CAUTION • The temperature gets high in the vicinity of the fuser unit. You may get burned when you come into contact with the area. Before replacement operations, make sure that more than 20 minutes have elapsed since the main and sub power switches were turned off.
  • Page 70 Field Service Ver. 1.0 May 2008 3. Periodical check 6. Remove the fuser unit [1]. A0FDF2C521DA 7. Install the new fuser unit. 8. From the Menu, select [MAINTENANCE MENU] → [SUPPLIES REPLACE] → [FUSER UNIT] and execute this function to reset the fuser unit counter value. For details, see “Adjustment/Setting.”...

  • Page 71: Service Tool

    4. Service tool Field Service Ver. 1.0 May 2008 Service tool Service material list Tool name Shape Material No. Remarks Cleaning pad 000V-18-1 10pcs/1pack A02EF2C526DA ⎯ Isopropyl alcohol A00KF2C506DA CE tool list Tool name Shape Quantity Parts No. Laser lens cleaning tool A011 1901 ## A00FF2C504DA Laser lens cleaning tool pad...

  • Page 72: Consumable Parts

    Field Service Ver. 1.0 May 2008 4. Service tool Consumable parts 4.3.1 Toner cartridge Part name Life expectancy Standard-capacity toner cartridge - black (K) 4,000 prints Standard-capacity toner cartridge - yellow (Y) 4,000 prints Standard-capacity toner cartridge - magenta (M) 4,000 prints Standard-capacity toner cartridge - cyan (C) 4,000 prints...

  • Page 73: Remote Setup Utility

    5. Remote Setup Utility Field Service Ver. 1.0 May 2008 Remote Setup Utility About RSU • RSU software (Remote Setup Utility) provides utility setting and also service setting with ease through the intermediary of PC. • The PC is connected to user machine via the phone line or standard USB interface port. •...

  • Page 74: Local Connection (Usb Connection)

    Field Service Ver. 1.0 May 2008 5. Remote Setup Utility 5.3.2 Local connection (USB connection) • Local connection allows the user machine conditions to be checked through connecting to the user machine directly via the USB port. NOTE • You should install the TWAIN driver before performing local connection. Setup 5.4.1 Setup of PC...
  • Page 75 5. Remote Setup Utility Field Service Ver. 1.0 May 2008 6. Enter the telephone number of the destination party. 7. Click [OK]. A0FDF2E541DA (2) Local connect (USB connect) 1. You should install TWAIN driver beforehand. 2. Connect the PC with user machine. 3.

  • Page 76: Operation

    Field Service Ver. 1.0 May 2008 5. Remote Setup Utility Operation 5.5.1 Job list Setting Description Refer Create a new dial setting. P.33 Open File Read the setting information previously saved. P.36 USB Connect Connect machine by USB. P.31 Remote Connect Connect machine by Remote.
  • Page 77 5. Remote Setup Utility Field Service Ver. 1.0 May 2008 (1) Favorite NOTE • Before registering destinations in the favorite list, register them as [Speed Dial] or [Group Dial] destinations. 1. Select the [Favorite] tab and double-click the “Favorite list” to be set. A0FDF2E551DA 2.
  • Page 78 Field Service Ver. 1.0 May 2008 5. Remote Setup Utility • To delete a Favorite list Select the “Favorite list” to be deleted and click [Delete]. • To print a Favorite list Click [Print]. 3. Click [Next]. A0FDF2E553DA 4. Select [Upload by USB] or [Upload by Remote Connect] according to the connection with the user machine.

  • Page 79: Open File

    5. Remote Setup Utility Field Service Ver. 1.0 May 2008 5.5.3 Open File 1. Select the [Open File] from the menu. 2. Click [Next]. A0FDF2E542DA 3. Select open KONICA MINOLTA magicolor 4690MF RSU format file (*.DAT). A0FDF2E543DA...

  • Page 80: Update Firmware

    Field Service Ver. 1.0 May 2008 5. Remote Setup Utility 5.5.4 Update Firmware 1. Select the [Update Firmware] from the menu. 2. Click [Next]. A0FDF2E544DA 3. Select open KONICA MINOLTA magicolor 4690MF RSU format file (*.BIN). A0FDF2E545DA...

  • Page 81: Clear Memory Data

    5. Remote Setup Utility Field Service Ver. 1.0 May 2008 5.5.5 Clear Memory Data 1. Select the [Clear Memory Data] from the menu. 2. Click [Next]. A0FDF2E546DA 3. Select [Upload by USB] or [Upload by Remote Connect] according to the connection with the user machine.

  • Page 82: Clear Sram Data

    Field Service Ver. 1.0 May 2008 5. Remote Setup Utility 5.5.6 Clear SRAM Data 1. Select the [Clear SRAM Data] from the menu. 2. Click [Next]. A0FDF2E548DA 3. Select [Upload by USB] or [Upload by Remote Connect] according to the connection with the user machine.

  • Page 83: Function Setting

    5. Remote Setup Utility Field Service Ver. 1.0 May 2008 Function setting 1. Select the function. A0FDF2E539DA NOTE • For details of each menu, see “Adjustment/Setting” and make the settings as nec- essary. See P.112 2. Click [Next]. A0FDF2E540DA...
  • Page 84 Field Service Ver. 1.0 May 2008 5. Remote Setup Utility 3. Select [Upload by USB] or [Upload by Remote Connect] according to the connection with the user machine. 4. Click [Next]. A0FDF2E549DA 5. This completes the setting change procedure for the user machine. A0FDF2E550DA...

  • Page 85: Troubleshooting

    5. Remote Setup Utility Field Service Ver. 1.0 May 2008 Troubleshooting 5.7.1 Error message list Error Message list Causes File format is error! Please select valid format ! • The format of file name list is incorrect. • The USB port, which was specified, cannot Error opening USB Port ! be used for the computer that is in use.

  • Page 86: Firmware Upgrade

    Field Service Ver. 1.0 May 2008 6. Firmware upgrade Firmware upgrade Controller firmware upgrading 6.1.1 Preparations for firmware upgrading NOTE • Make sure that the scanner driver has been installed in the PC. • Before updating the firmware, print Configuration Page to confirm the current Controller Firmware Version.

  • Page 87: Firmware Update

    6. Firmware upgrade Field Service Ver. 1.0 May 2008 8. Firmware updating starts. FIRMWARE UPDATE PLEASE WAITING UPDATE FAX F/W FIRMWARE UPDATE FIRMWARE UPDATE A0FDF2C529DA 9. When [Transfer Successfully!] message appears on the screen, click [OK] to close the execution tool. A0FDF2C530DA 10.

  • Page 88: Other

    Field Service Ver. 1.0 May 2008 7. Other Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.

  • Page 89: Disassembly/Assembly/Cleaning List (Other Parts)

    7. Other Field Service Ver. 1.0 May 2008 Disassembly/assembly/cleaning list (other parts) 7.2.1 Disassembly/assembly parts list Section Part name Ref.Page Front cover P.48 Right front cover P.48 Operation panel P.49 Exterior parts Left cover P.49 Rear cover P.50 Right rear cover P.50 Tray 2 P.51...

  • Page 90: Cleaning Parts List

    Field Service Ver. 1.0 May 2008 7. Other Section Part name Ref.Page IDC sensor board /Re (IDCSB/R) P.97 Other parts IDC sensor board /Fr (IDCSB/F) Speaker (SP1) P.98 7.2.2 Cleaning parts list Section Part name Ref.Page Tray 1 Feed roller P.99 Tray 2 Feed roller...

  • Page 91: Disassembly/Assembly Procedure

    7. Other Field Service Ver. 1.0 May 2008 Disassembly/assembly procedure 7.3.1 Front cover 1. Open the front cover. 2. Remove the E-ring [1]. 3. Slide the front cover [2] to the left off the machine. A00FF2C011DA 7.3.2 Right front cover 1.

  • Page 92: Operation Panel

    Field Service Ver. 1.0 May 2008 7. Other 7.3.3 Operation panel 1. Open the front cover. 2. Open the scanner unit. 3. Unhook two tabs [1]. A0FDF2C007DA 4. Disconnect two connectors [1]. 5. Remove the screw [2] and the ground terminal [3], and remove the operation panel [4].

  • Page 93: Rear Cover

    7. Other Field Service Ver. 1.0 May 2008 7.3.5 Rear cover 1. Remove the left cover. See P.49 2. Close the scanner unit. 3. Remove two screws [1]. 4. Slide the rear cover [2] in the direc- tion shown in the illustration on the left off the machine.

  • Page 94: Tray 2

    Field Service Ver. 1.0 May 2008 7. Other 7.3.7 Tray 2 1. Slide out tray 2 [1]. 2. Pressing the tabs [2] on both sides, remove tray 2 [1]. A0FDF2C012DA 7.3.8 NCU board (NCUB) 1. Remove the rear cover. See P.50 2.

  • Page 95: Mfp Board (Mfpb)

    7. Other Field Service Ver. 1.0 May 2008 7.3.9 MFP board (MFPB) NOTE • After the MFP board replacement, you need to set the language to be displayed on the control panel again. See P.117 1. Remove the rear cover. See P.50 2.

  • Page 96: Print Control Board (Prcb)

    Field Service Ver. 1.0 May 2008 7. Other 6. Remove the screw [1]. 7. Remove seven screws [2], and remove the MFP board [3]. A0FDF2C017DA 8. Remove the backup battery from the MFP board. See P.76 NOTE • When the MFP board is replaced, upgrade the firmware to the latest version. See P.43 7.3.10 Print control board (PRCB)
  • Page 97 7. Other Field Service Ver. 1.0 May 2008 4. Disconnect all connectors and flat cables from the print control board. A0FDF2C018DA 5. Remove eight screws [1], and remove the print control board [2]. A0FDF2C019DA 6. Remove parameter chip [1] from the print control board. NOTE •...

  • Page 98: Dc Power Supply (Dcpu)

    Field Service Ver. 1.0 May 2008 7. Other NOTE • When mounting parameter chip, make sure the notches (“A”) are precisely lined up. 4138fs2544c0 7.3.11 DC power supply (DCPU) 1. Remove the right rear cover. See P.50 2. Remove the scanner unit. See P.73 3.
  • Page 99 7. Other Field Service Ver. 1.0 May 2008 6. Disconnect two connectors [1]. 7. Remove nine screws [2], and remove the horizontal transport unit (lower section) [3]. A0FDF2C022DA 8. Disconnect the connector [1], and remove the harness from the wire saddle [2].
  • Page 100 Field Service Ver. 1.0 May 2008 7. Other 11. Remove twelve screws [1], and remove the DC power supply protec- tive cover [2]. NOTE • To remove the screw shown in the figure on the left [3], access the screw by peeling off the protective seal from the duct.

  • Page 101: High Voltage Unit/1 (Hv1)

    7. Other Field Service Ver. 1.0 May 2008 7.3.12 High voltage unit/1 (HV1) 1. Remove PWB box. See P.77 2. Remove PWB box lower cover. See P.81 3. Remove three screws [1], and remove the harness plate [2]. A0FDF2C028DA 4. Remove twelve springs [1], and remove the high voltage unit/1 assy [2].

  • Page 102: High Voltage Unit/2 (Hv2)

    Field Service Ver. 1.0 May 2008 7. Other 7.3.13 High voltage unit/2 (HV2) 1. Remove the high voltage unit/1. See P.58 2. Disconnect all connectors and flat cables from high voltage unit/2 [1]. A00FF2C036DA 3. Remove two screws [1], and remove the high voltage unit/2 [2].

  • Page 103: Relay Board (Reyb)

    7. Other Field Service Ver. 1.0 May 2008 7.3.14 Relay board (REYB) 1. Remove the operation panel. See P.49 2. Remove the scanner unit. See P.73 3. Loosen four screws [1], and remove the scanner left cover [2]. A0FDF2C048DA 4. Remove nine screws [1], and remove the original grass assy [2].
  • Page 104 Field Service Ver. 1.0 May 2008 7. Other 5. Disconnect three connectors [1] and the flat cable [2]. 6. Remove two screws [3], and remove the relay board [4]. A0FDF2C030DA...

  • Page 105: Toner Level Sensor Board (Tlsb)

    7. Other Field Service Ver. 1.0 May 2008 7.3.15 Toner level sensor board (TLSB) 1. Open the front cover. 2. Remove the toner cartridge (C,M,Y,K). See P.13 3. Remove the imaging unit (C,M,Y,K). See P.16 NOTE • After the imaging unit has been removed from the main body, be sure to place it in the plastic bag (black) or wrap it in a light shielding cloth, and store it in a dark place.
  • Page 106 Field Service Ver. 1.0 May 2008 7. Other 10. Remove two screws [1], and remove the upper front cover [2]. A0FDF2C033DA 11. Disconnect three connectors [1], and remove seven screws [2]. A00FF2C041DA 12. Remove five tabs [1], and remove the toner level sensor board assy [2]. A00FF2C042DA...
  • Page 107 7. Other Field Service Ver. 1.0 May 2008 13. Remove three screws [1]. A0FDF2C034DA 14. Disconnect two connectors [1], and remove the toner level sensor board [2]. A0FDF2C035DA...

  • Page 108: Ph Unit

    Field Service Ver. 1.0 May 2008 7. Other 7.3.16 PH unit A. Removal procedure 1. Open the front cover. 2. Remove the toner cartridge (C,M,Y,K). See P.13 3. Remove the imaging unit (C,M,Y,K). See P.16 NOTE • After the imaging unit has been removed from the main body, be sure to place it in the plastic bag (black) or wrap it in a light shielding cloth, and store it in a dark place.
  • Page 109 7. Other Field Service Ver. 1.0 May 2008 10. Remove four screws [1], and remove corresponding four imaging unit rails [2]. A00FF2C047DA 11. Remove the tape [1], pull the alumi- num part [2], and remove the gasket [3]. 12. Remove three shoulder screws [4] of the PH unit.
  • Page 110 Field Service Ver. 1.0 May 2008 7. Other 13. Pull the connector [1] and the flat cable [2] out, and remove the PH unit [3]. A0FDF2C039DA B. Reinstallation procedure 1. Remove the shipping tape affixed on the new PH unit shield sheet. 2.
  • Page 111 7. Other Field Service Ver. 1.0 May 2008 3. Insert the PH unit connector [1] and flat cable [2] from the positions shown in the left illustration. Then route them to the rear direction. A0FDF2C040DA 4. Install the PH unit [1] into the main body.
  • Page 112 Field Service Ver. 1.0 May 2008 7. Other 5. Remove the gasket [1] that secures the shoulder screw in position. 6. Fix the PH unit [3] with three shoul- der screws [2]. A0FDF2C042DA 7. Reinstall the gasket [1] and fasten the aluminum part with tape [2].
  • Page 113 7. Other Field Service Ver. 1.0 May 2008 9. Install the drawing up transportation assy into the main body. <1> Turn the middle drive gear [3] so that the rear gear [1] keeps its own rectangular slot vertically long. A0FDF2C043DA <2>...
  • Page 114 Field Service Ver. 1.0 May 2008 7. Other <3> Insert the drawing up transporta- tion assy shaft [1] into the rear mounting hole [2]. <4> Insert the connecting part [3] of the drawing up transportation assy into the rear gear slot [4]. A0FDF2C044DA 10.

  • Page 115: Driving Unit

    7. Other Field Service Ver. 1.0 May 2008 7.3.17 Driving unit 1. Remove the fuser unit. See P.26 2. Remove the harness plate of the high voltage unit/1. See the steps 1 to 3 on P.58 “High voltage unit”. 3. Remove the color PC drum motor. See P.81 4.

  • Page 116: Scanner Unit

    Field Service Ver. 1.0 May 2008 7. Other 12. Remove seven screws [1], and remove the driving unit [2]. NOTE • When installing the driving unit assy, take care not to damage or soil the gears. A00FF2C059DA 13. Remove the 1st image transfer pressure/retraction clutch assy. See the steps 1 to 2 on P.88 “1st image transfer pressure/retraction clutch”.

  • Page 117: Exposure Unit

    7. Other Field Service Ver. 1.0 May 2008 5. Open the scanner unit. 6. Remove the screw [1], and remove the stopper [2]. A0FDF2C046DA 7. Remove four screws [1], and remove the scanner unit [2]. A0FDF2C047DA 7.3.19 Exposure unit 1. Remove the operation panel. See P.49 2.
  • Page 118 Field Service Ver. 1.0 May 2008 7. Other 4. Remove nine screws [1], and remove the original grass assy [2]. A0FDF2C049DA 5. Remove five screws [1], and remove the scanner motor assy A0FDF2C050DA 6. Remove the screw [1], and remove the ground terminal [2].

  • Page 119: Backup Battery

    7. Other Field Service Ver. 1.0 May 2008 7. Disconnect the flat cable [1] of the exposure unit [2]. 8. Remove the scanner belt [3]. A0FDF2C052DA 9. Pull out the exposure unit [1] from the shaft, and remove it. A0FDF2C053DA 7.3.20 Backup Battery NOTE...

  • Page 120: Pwb Box

    Field Service Ver. 1.0 May 2008 7. Other 3. Press the backup battery [1] in the way shown in the illustration on the left and remove it from the housing. 4. Remove the backup battery [1]. A0FDF2C054DA 7.3.21 PWB box 1.
  • Page 121 7. Other Field Service Ver. 1.0 May 2008 8. Disconnect the connector [1]. 9. Remove nine screws [2], and remove the horizontal transport unit (lower section) [3]. A0FDF2C022DA 10. Disconnect the connector [1], and remove the harness from the wire saddle [2].
  • Page 122 Field Service Ver. 1.0 May 2008 7. Other 13. Remove two screws [1], unhook two tabs [2], and remove the duct assy [3]. A0FDF2C056DA 14. Remove seven screws [1], and remove the cover [2]. A0FDF2C057DA 15. Remove three screws [1], and remove the metal plate [2].
  • Page 123 7. Other Field Service Ver. 1.0 May 2008 16. Remove the screw [1], and remove the harness clamp [2]. A0FDF2C059DA 17. Retract the harnesses from the wire saddles, edge cover, and related parts. A0FDF2C060DA 18. Disconnect three connectors [1]. A0FDF2C061DA...

  • Page 124: Pwb Box Lower Cover

    Field Service Ver. 1.0 May 2008 7. Other 19. Remove eleven screws [1], and remove the PWB box [2]. A0FDF2C062DA 7.3.22 PWB box lower cover 1. Remove the PWB box See P.77 2. Remove ten screws [1], and remove the PWB box lower cover [2]. A0FDF2C063DA 7.3.23 Color PC drum motor (M2)

  • Page 125: Transport Motor (M3)

    7. Other Field Service Ver. 1.0 May 2008 7.3.24 Transport motor (M3) 1. Remove the PWB box. See P.77 2. Disconnect the connector [1] and remove four screws [2], and remove the transport motor [3]. NOTE • When installing the transport motor, try to insert it straight, and take care not to damage the gears.

  • Page 126: Toner Supply Motor/Y, M (M6)

    Field Service Ver. 1.0 May 2008 7. Other 7.3.27 Toner supply motor/Y, M (M6) 1. Remove the PWB. See P.77 2. Disconnect the connector [1] and remove two screws [2], and remove the toner supply motor/Y, M [3]. NOTE • When installing the toner supply motor/Y, M, try to insert it straight, and take care not to damage the gears.

  • Page 127: Toner Supply Motor/C, K (M7)

    7. Other Field Service Ver. 1.0 May 2008 7.3.28 Toner supply motor/C, K (M7) 1. Remove the PWB box. See P.77 2. Disconnect the connector [1] and remove two screws [2], and the toner supply motor/C, K [3]. NOTE • When installing the toner supply motor/C, K, try to insert it straight, and take care not to damage the gears.
  • Page 128 Field Service Ver. 1.0 May 2008 7. Other 4. Remove nine screws [1], and remove the original grass assy [2]. A0FDF2C049DA 5. Remove the screw [1]. 6. Peel off the wire shield [2] and remove the harness of the scanner motor [3].

  • Page 129: Media Feed Clutch Assy

    7. Other Field Service Ver. 1.0 May 2008 8. Remove two screws [1], and remove the scanner motor [2]. A0FDF2C067DA 7.3.30 Media feed clutch assy 1. Remove the PWB box. See P.77 2. Remove the PWB box lower cover. See P.81 3.

  • Page 130: Registration Roller Clutch (Cl3)

    Field Service Ver. 1.0 May 2008 7. Other 5. Remove two gears [1]. NOTE • When the media feed clutch/1 is reinstalled, replace the gears that have been removed, as these gears could have been damaged. 6. Remove the media feed clutch assy [2].

  • Page 131: 1St Image Transfer Pressure/Retraction Clutch (Cl4)

    7. Other Field Service Ver. 1.0 May 2008 4. Remove the E-ring [1] and the bear- ing [2], and remove the registration roller clutch [3] Precautions for reinstallation • When reinstalling the bearing, make sure that the notch [4] on the regis- tration roller clutch comes to the position shown in the left picture.

  • Page 132: 2Nd Image Transfer Pressure/Retraction Clutch (Cl5)

    Field Service Ver. 1.0 May 2008 7. Other NOTE • When reinstalling the shaft and the 1st image transfer pressure/retrac- tion clutch, make sure that the pro- trusion [1] on the 1st image transfer pressure/retraction clutch fits into the locking slot [2]. A00FF2C082DA 7.3.33 2nd image transfer pressure/retraction clutch (CL5)

  • Page 133: Switchback Roller Feed Clutch (Cl11)

    7. Other Field Service Ver. 1.0 May 2008 5. Remove the lever [1], gear/1 [2], gear/2 [3], and the bearing [4]. 6. Remove the 2nd image transfer pressure/retraction drive assy [5]. NOTE • When the media feed clutch/1 is reinstalled, replace the gears that have been removed, as these gears could have been damaged.
  • Page 134 Field Service Ver. 1.0 May 2008 7. Other 3. Remove two screws [1], and remove the switchback clutch assy [2]. A00FF2C097DA 4. Remove the gear assy [1] and the bearing [2]. A00FF2C098DA 5. Remove two E-rings [1], and remove the bearing [2]. 6.
  • Page 135 7. Other Field Service Ver. 1.0 May 2008 7. Remove the gear [1], E-ring [2], and bearing [3]. 8. Remove the switchback roller feed clutch [4]. A00FF2C100DA Precautions for reinstallation • When reinstalling the bearing and switchback roller feed clutch, make sure that the protrusion [1] on the duplex exit roller feed clutch fits into the locking slot [2].

  • Page 136: Switchback Roller Reverse Clutch (Cl12)

    Field Service Ver. 1.0 May 2008 7. Other 7.3.35 Switchback roller reverse clutch (CL12) 1. Remove the print control board. See P.53 2. Remove the switchback roller clutch unit. See the steps 1 to 6 on P.90 “Switchback roller feed clutch”. 3.

  • Page 137: Duplex Transport Roller Clutch (Cl13)

    7. Other Field Service Ver. 1.0 May 2008 7.3.36 Duplex transport roller clutch (CL13) 1. Remove the print control board. See P.53 2. Remove the duplex exit roller clutch unit. See the steps 1 to 2 on P.90 “Duplex exit roller feed clutch”. 3.
  • Page 138 Field Service Ver. 1.0 May 2008 7. Other 6. Remove the gear [1]. 7. Remove the E-ring [2] and bearing [3], and remove the duplex transport roller clutch [4]. A00FF2C107DA Precautions for reinstallation • When reinstalling the bearing and duplex transport roller clutch, make sure that the protrusion [1] on the duplex transport roller clutch fits into the locking slot [2].

  • Page 139: Temperature/ Humidity Sensor (Tem/Hums)

    7. Other Field Service Ver. 1.0 May 2008 7.3.37 Temperature/ humidity sensor (TEM/HUMS) 1. Open the right door. 2. Remove two screws [1], and swing the right door [2] all the way down. A0FDF2C003DA 3. Remove the screw [1] from the sen- sor holder [2].

  • Page 140: Idc Sensor Board/Re, Idc Sensor Board/Fr (Idcsb/R, Idcsb/L)

    Field Service Ver. 1.0 May 2008 7. Other 7.3.38 IDC sensor board/Re, IDC sensor board/Fr (IDCSB/R, IDCSB/L) 1. Open the right door. 2. Remove the transfer belt. See P.23 3. Remove two screws [1]. A00FF2C112DA 4. Unhook the spring [1] and remove the cover [2].

  • Page 141: Speaker (Sp1)

    7. Other Field Service Ver. 1.0 May 2008 7.3.39 Speaker (SP1) 1. Remove the left cover. See P.49 2. Remove the wire saddle [1], and dis- connect the connector [2]. 3. Remove two screws [3], and remove the speaker [4]. A0FDF2C555DA...

  • Page 142: Cleaning Procedure

    Field Service Ver. 1.0 May 2008 7. Other Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the isopropyl alcohol. 7.4.1 Tray 1 feed roller 1. Open the tray 1. 2. Press down on the center of the media lifting plate [1] until the left and right locking tabs lock into place.

  • Page 143: Vertical Transport Roller

    7. Other Field Service Ver. 1.0 May 2008 7.4.3 Vertical transport roller 1. Open the right door. 2. Using a cleaning pad dampened with alcohol, wipe the vertical transport roller [1] clean of dirt. A0FDF2C525DA 7.4.4 Laser irradiation section 1. Open the front cover. 2.

  • Page 144: Adjustment/Setting

    8. How to use the adjustment section Field Service Ver. 1.0 May 2008 Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.

  • Page 145: Description Of The Control Panel

    9. Description of the control panel Field Service Ver. 1.0 May 2008 Description of the control panel Control panel display 9.1.1 Main screen A0FDF3E501DA Name Description Allows the current settings to be checked and the various settings Status to be changed. Depending on the situation, the machine status or an error message may appear in the fourth line.

  • Page 146: Toner Supply Screen

    9. Description of the control panel Field Service Ver. 1.0 May 2008 9.1.3 Toner supply screen • With the main screen displayed, press the key to display the [TONER REMAINING] screen. • Pressing the Back key will cause the main screen to reappear. A0FDF3E500DA...

  • Page 147: Report/Status Mode

    10. REPORT/STATUS mode Field Service Ver. 1.0 May 2008 10. REPORT/STATUS mode 10.1 REPORT/STATUS mode function tree Ref. REPORT/STATUS mode page TOTAL PRINT TOTAL PRINT P.105 MONO COPY P.105 COLOR COPY P.105 MONO PRINT P.105 COLOR PRINT P.105 FAX PRINT P.105 TOTAL SCAN P.105...

  • Page 148: Total Print

    10. REPORT/STATUS mode Field Service Ver. 1.0 May 2008 10.2 TOTAL PRINT • The total number of pages for each of the following can be checked. 10.2.1 TOTAL PRINT Function • This counter shows the total number of pages printed. 10.2.2 MONO COPY Function...

  • Page 149: Supply Status

    10. REPORT/STATUS mode Field Service Ver. 1.0 May 2008 10.3 SUPPLY STATUS • The remaining amount of toner in the toner cartridges and the remaining service life of the imaging units can be displayed as a percentage. 10.3.1 C TONER Function •...

  • Page 150: Tx/Rx Result

    10. REPORT/STATUS mode Field Service Ver. 1.0 May 2008 10.4 TX/RX RESULT Function • The results of a maximum of 60 fax transmissions/receptions can be viewed. • When the Start key is pressed, details of the report displayed in the message window can be printed.

  • Page 151: Speed Dial List

    10. REPORT/STATUS mode Field Service Ver. 1.0 May 2008 10.5.7 SPEED DIAL LIST Function • The recipients programmed for the speed dial numbers are printed in numerical order. 10.5.8 GROUP DIAL LIST Function • The group dialing settings specified for one-touch dial keys are printed in numerical order of the keys.
  • Page 152 10. REPORT/STATUS mode Field Service Ver. 1.0 May 2008 A. Sample of Configuration Page A0FD3E503DA...
  • Page 153 10. REPORT/STATUS mode Field Service Ver. 1.0 May 2008 B. Supplies Status • Display the estimated percent of life remaining in the toner cartridge and print unit. The type of the toner cartridges that are installed in the printer is also displayed (See the table below).

  • Page 154: Demo Page

    10. REPORT/STATUS mode Field Service Ver. 1.0 May 2008 Contents Number of times a Standard-capacity toner cartridge (M) has been replaced Number of times a Non-genuin toner cartridge (M) has been replaced Number of times a High-capacity toner cartridge (Y) has been replaced Number of times a Standard-capacity toner cartridge (Y) has been replaced Number of times a Non-genuin toner cartridge (Y) has been replaced If Non-genuine TC was used, value is 1.

  • Page 155: Utility Mode

    11. Utility mode Field Service Ver. 1.0 May 2008 11. Utility mode 11.1 Utility mode function tree • A menu is display by select [UTILITY] item on the standby mode. Ref. Utility mode page MACHINE SETTING AUTO PANEL RESET P.116 PREHEAT MODE P.116 ENERGY SAVE MODE...
  • Page 156 11. Utility mode Field Service Ver. 1.0 May 2008 Ref. Utility mode page P.122 P.122 BONJOUR P.123 P.123 P.123 SNMP P.123 SPEED/DUPLEX P.123 E-MAIL SETTING SMTP P.124 SENDER NAME P.124 E-MAIL ADDRESS P.124 DEFAULT SUBJECT P.124 SMTP SERVER ADDR. P.124 SMTP PORT NO.
  • Page 157 11. Utility mode Field Service Ver. 1.0 May 2008 Ref. Utility mode page USB SETTING P.129 COMM. SETTING TONE/PULSE P.129 LINE MONITOR P.129 PSTN/PBX P.130 USER SETTING PTT SETTING P.130 DATE&TIME P.130 DATE FORMAT P.130 PRESET ZOOM P.131 USER FAX NUMBER P.131 USER NAME P.131...
  • Page 158 11. Utility mode Field Service Ver. 1.0 May 2008 Ref. Utility mode page SCAN SETTING RESOLUTION P.144 IMAGE FORMAT P.144 CODING METHOD P.144 FILE SIZE P.144 QUALITY PRIORITY P.144 DENSITY LEVEL P.145...

  • Page 159: Machine Setting

    11. Utility mode Field Service Ver. 1.0 May 2008 11.2 MACHINE SETTING 11.2.1 AUTO PANEL RESET • Sets the period of time after which the initial screen reappears after the last print job is Function received or the last panel key is operated. •...

  • Page 160: Language

    11. Utility mode Field Service Ver. 1.0 May 2008 B. INTERVAL Function • To specify the length of time until the cursor continuously moves between settings or characters. • The default setting is 0.1sec. Setting/ “0.1sec” 0.3sec 0.5sec 1.0sec 1.5sec 2.0sec procedure 2.5sec...

  • Page 161: Initial Mode

    11. Utility mode Field Service Ver. 1.0 May 2008 11.2.10 INITIAL MODE Function • To set the mode (Copy mode or Fax mode) that the machine starts up in or returns to after the Control Panel is reset. • The default setting is COPY. Setting/ procedure “COPY”...

  • Page 162: Paper Setup

    11. Utility mode Field Service Ver. 1.0 May 2008 11.3 PAPER SETUP 11.3.1 TRAY1 PAPER Function • Sets the type and size of the paper loaded in tray1. • When the type and size of the paper loaded in tray1 have been changed •...

  • Page 163: Admin. Management

    11. Utility mode Field Service Ver. 1.0 May 2008 11.4 ADMIN. MANAGEMENT • The ADMIN. MANAGEMENT menu is accessible only by the administrator. To display the settings for this menu, select [ADMIN. MANAGEMENT], use the keypad to type in the 6-digit administrator access code, and then press the Select key. 11.4.1 ADMINISTRATOR NO.
  • Page 164 11. Utility mode Field Service Ver. 1.0 May 2008 (1) SUBNET MASK Function • This function is used to specify the subnet mask value for the network. NOTE • Please consult customer’s network administrator for information about the sub- net mask to use. •...
  • Page 165 11. Utility mode Field Service Ver. 1.0 May 2008 E. BOOTP • Automatically acquires an IP address from BOOTP and specifies whether to load other Function network information. • To automatically acquire an IP address and load other network information. •...
  • Page 166 11. Utility mode Field Service Ver. 1.0 May 2008 J. BONJOUR Function • Select whether or not to use the bonjour setting. • To use when operating under the bonjour service environment. • If [ENABLE] is selected, Bonjour is enabled. •...

  • Page 167: E-Mail Setting

    “ENABLE” B. SENDER NAME Function • This function is used to specify the sender’s name. Setting/ • The default setting is magicolor 4690MF. procedure • Up to 20 characters can be entered for the sender name. C. E-MAIL ADDRESS Function •...
  • Page 168 11. Utility mode Field Service Ver. 1.0 May 2008 G. SMTP TIMEOUT Function • This function is used to specify the length of time (in seconds) before the connection to the SMTP server times out. (30 to 300 seconds) Setting/ •...
  • Page 169 11. Utility mode Field Service Ver. 1.0 May 2008 (4) POP3 TIMEOUT Function • This function is used to specify the length of time (in seconds) before the connection to the POP3 server times out. Setting/ • The default setting is “30sec”. (30 - 300sec) procedure (5) POP3 ACCOUNT Function...

  • Page 170: Ldap Setting

    11. Utility mode Field Service Ver. 1.0 May 2008 11.4.5 LDAP SETTING A. DISABLE/ENABLE Function • This function is used to set whether or not to use LDAP. • The default setting is ENABLE. Setting/ procedure DISABLE “ENABLE” B. LDAP SERVER ADDR. Function •...
  • Page 171 11. Utility mode Field Service Ver. 1.0 May 2008 G. SEARCH METHOD Function • To set a search method that is used to search a destination. • To change a search method that is used to search a destination. • The default setting is CONTAIN. Setting/ procedure BEGIN...

  • Page 172: Usb Setting

    11. Utility mode Field Service Ver. 1.0 May 2008 L. LDAP PASSWORD Function • To set the password for connecting to LDAP server. • To set the password for connecting to LDAP server. 1. Select the [LDAP PASSWORD], then press Select key. Setting/ 2.

  • Page 173: User Setting

    11. Utility mode Field Service Ver. 1.0 May 2008 C. PSTN/PBX Function • This function can be used to set whether the connected telephone wiring is a public switched telephone network (PSTN) or a private branch exchange (PBX). For a PBX system, the outside line access number (or extension number) must be spec- ified.

  • Page 174: Auto Redial

    11. Utility mode Field Service Ver. 1.0 May 2008 D. PRESET ZOOM Function • Sets the type of paper for fixed zoom ratio setting. • To change the type of paper for fixed zoom ratio setting • The default setting is “INCH” (for the inch areas) or “METRIC” (for the metric areas). Setting/ procedure “INCH”...

  • Page 175: Copy Setting

    11. Utility mode Field Service Ver. 1.0 May 2008 B. FUSER UNIT Function • Resets the fuser unit counter. • To use when the fuser unit has been replaced. 1. Select [SUPPLIES REPLACE] → [FUSER UNIT]. Setting /procedure 2. Press the Select key. 3.

  • Page 176: Density Level

    11. Utility mode Field Service Ver. 1.0 May 2008 11.5.4 DENSITY LEVEL A. AUTO Function • To set the density level when the Auto density is selected. • The default setting is Setting/ LIGHT “0” DARK procedure NOTE • Valid only if [TEXT] or [FINE/TEXT] is selected for [QUALITY PRIORITY] B.

  • Page 177: Dial Register

    11. Utility mode Field Service Ver. 1.0 May 2008 11.6 DIAL REGISTER 11.6.1 FAVORITE Function • Frequently used speed dial and group dial destinations (maximum of 20) can be regis- tered on the favorite list to allow the fax number to quickly be recalled. NOTE •...

  • Page 178: Quality Priority

    11. Utility mode Field Service Ver. 1.0 May 2008 11.7.2 QUALITY PRIORITY Function • This function can be used to set the default scanning resolution (image quality) to one of the following. • The default setting is STD/TEXT. Setting/ “STD/TEXT” FINE/TEXT S-FINE/TEXT procedure...

  • Page 179: Fax Rx Operation

    11. Utility mode Field Service Ver. 1.0 May 2008 11.8 FAX RX OPERATION 11.8.1 MEMORY RX MODE Function • This function can be used to set whether to allow [ON] memory reception or not [OFF]. In cases when confidential faxes are being received, the received document can be stored in the memory and printed at a specified time or when memory reception is set to [OFF].
  • Page 180 11. Utility mode Field Service Ver. 1.0 May 2008 A. Reduction print mode • It reduces (only the FD direction) and prints so that receiving data will in a recording media. Recording Foot Length of Printing media size received image Less than 289 mm 1 page with 100% 290 mm to 385 mm...
  • Page 181 11. Utility mode Field Service Ver. 1.0 May 2008 Recording Foot Length of Printing media size received image Less than 335 mm 1 page with 100% 336 mm to 359 mm 1 page with (335 mm / image length)% reduction 360 mm to 662 mm Divide into 2 pages with 100% 663 mm to 989 mm...
  • Page 182 11. Utility mode Field Service Ver. 1.0 May 2008 B. 100% RX mode • All receiving data is divided into 2 pages or more, and is printed. Recording Foot Length of Printing media size received image Less than 289 mm 1 page 290 mm to 570 mm Divide into 2 pages...
  • Page 183 11. Utility mode Field Service Ver. 1.0 May 2008 C. Cut mode • The data that is larger than 1-page record area is cut and not recorded (to 24 mm). Recording Length of Footer Printing media size received image Less than 289 mm 1 page 290 mm to 313 mm Print into 1 page.

  • Page 184: Rx Print

    11. Utility mode Field Service Ver. 1.0 May 2008 Recording Length of Footer Printing media size received image Less than 335 mm 1 page 336 mm to 359 mm Print into 1 page. 1 mm to 24 mm of end is cut. 360 mm to 662 mm Divide into 2 pages 663 mm to 686 mm Divide into 2 pages.

  • Page 185: Forward

    11. Utility mode Field Service Ver. 1.0 May 2008 11.8.6 FORWARD Function • This function can be used to set whether or not the received document is forwarded. NOTE • In order to forward the document to an e-mail address, the optional image control- ler or network interface card is required.

  • Page 186: Select Tray

    11. Utility mode Field Service Ver. 1.0 May 2008 11.8.8 SELECT TRAY Function • This function can be used to select which paper tray can be used to supply paper when printing received documents or transmission reports. (A paper tray that cannot be used for supplying paper can also be specified.) 1.

  • Page 187: Scan Setting

    11. Utility mode Field Service Ver. 1.0 May 2008 11.10 SCAN SETTING 11.10.1 RESOLUTION Function • The default settings for resolution used by the scan functions can be specified. • The default setting is 150x150dpi. “150x150dpi” 300x300dpi 600x600dpi Setting/ procedure NOTE •...

  • Page 188: Density Level

    11. Utility mode Field Service Ver. 1.0 May 2008 11.10.6 DENSITY LEVEL Function • Select the scan data density that is used as a default. • The default setting is Setting/ procedure LIGHT “0” DARK...

  • Page 189: User Service Mode

    12. User service mode Field Service Ver. 1.0 May 2008 12. User service mode 12.1 User service mode function tree A. Procedure 1. On the initial screen, press the Select key to call [MACHINE SETTING] to the screen. 2. Keep on pressing key over two seconds.
  • Page 190 12. User service mode Field Service Ver. 1.0 May 2008 Ref. MAINTENANCE page TRANSFER POWER SIMPLEX PASS PLAIN PAPER TRANSPAR- ENCY THICK1 THICK2 POSTCARD P.148 ENVELOPE LABEL GLOSSY1 GLOSSY2 DUPLEX PASS PLAIN PAPER MANUAL PLAIN PAPER DUPLEX THICK1 THICK2 POSTCARD P.148 ENVELOPE LABEL...

  • Page 191: Fax Maintenance

    12. User service mode Field Service Ver. 1.0 May 2008 12.2 FAX MAINTENANCE See P.153 12.3 ADJUST 12.3.1 TOP ADJUSTMENT See P.165 12.3.2 LEFT ADJ. (FRONT) See P.165 12.3.3 LEFT ADJ. (BACK) See P.165 12.3.4 TRANSFER POWER See P.166 12.4 AIDC MODE See P.168 12.5 CRU USAGE 12.5.1...

  • Page 192: Service Mode

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13. SERVICE MODE 13.1 SERVICE MODE entry procedure NOTE • Ensure appropriate security for the Service Mode entry procedure. It should NEVER be given to any unauthorized person. A. Procedure 1. On the initial screen, press the Select key to call [PAPER SELECT] to the screen. 2.
  • Page 193 13. SERVICE MODE Field Service Ver. 1.0 May 2008 Ref. SERVICE MODE page ADJUST CCD MAIN ZOOM P.158 CCD SUB ZOOM P.159 CCD MAIN REGIST P.160 CCD SUB REGIST P.161 ADF 1ST SUB ZOOM P.162 ADF 1ST MAIN REG P.162 ADF 1ST SUB REG P.163 ADF 2ND SUB ZOOM...
  • Page 194 13. SERVICE MODE Field Service Ver. 1.0 May 2008 Ref. SERVICE MODE page IMAGE ADJ PARAM P.167 MAXIMUM DENSITY CYAN MAGENTA P.167 YELLOW BLACK FUSER SPEED HIGH SPEED P.167 LOW SPEED P.168 TEMPERATURE PLAIN PAPER TRANSPARENCY P.168 THICK ENVELOPE AIDC MODE P.168 SUPPLIES REPLACE TRANSFER BELT...
  • Page 195 13. SERVICE MODE Field Service Ver. 1.0 May 2008 Ref. SERVICE MODE page FUNCTION PAPER FEED TEST TRAY1 TRAY2 P.174 TRAY3 <*1> PRN TEST PATTERN TRAY1 PATTERN1 PATTERN2 TRAY2 PATTERN1 P.174 PATTERN2 TRAY3 <*1> PATTERN1 PATTERN2 1-SIDED ADF FEED TEST P.175 2-SIDED COPY ADF GLASS...

  • Page 196: Service's Choice

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.3 SERVICE’S CHOICE 13.3.1 TX SPEED Function • Transmit start speed setting. Choose the mode from among the following. • The default setting is V.34 33600bps. “V.34”: “33600”, 31200, 28800, 26400, 24000, 21600, 19200, 16800 Setting/ V.17: 14400, 12000, 9600, 7200 procedure...

  • Page 197: Cng Level

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.3.6 CNG LEVEL Function • Calling tone output level. • The default setting is -11 dBm. Setting/ procedure -17 to -12 dBm “-11 dBm” -10 to -2 dBm 13.3.7 CED LEVEL Function •...

  • Page 198: Toner Empty Report

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.3.10 TONER EMPTY REPORT Function • Select to generate a report to a specific destination when toner empty status occurs in the engine. • The default setting is OFF. Generate a report to report destination. “OFF”: Not to generate report.

  • Page 199: Twain Timeout

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.3.13 TWAIN TIMEOUT Function • To specify the time for TWAIN time out. • The default setting is 6 min. Setting/ 2min 4min “6min” 8min 10min procedure 12min 14min 16min 18min 13.3.14 ENERGY SAVE MODE Function...

  • Page 200: Adjust

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4 ADJUST • Different adjust items are applicable and the corresponding adjust values become valid according to the specific sub-function of the main function (Copy, Fax, Twain, or NetScan) as detailed below. Function Copy Twain...

  • Page 201: Ccd Main Zoom

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.1 CCD MAIN ZOOM • To adjust for variations in the accuracy of IR parts and their mounting accuracy by Function varying the scanning zoom ratio in the main scanning direction. •...

  • Page 202: Ccd Sub Zoom

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.2 CCD SUB ZOOM • To adjust for variations in the accuracy of IR parts and their mounting accuracy by Function varying the scanning zoom ratio in the sub-scanning direction. • When the Scanner unit has been replaced •...

  • Page 203: Ccd Main Regist

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.3 CCD MAIN REGIST • To adjust for variations in the accuracy of IR parts and their mounting accuracy by vary- Function ing the scanning start position in the main scanning direction. •...

  • Page 204: Ccd Sub Regist

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.4 CCD SUB REGIST • To adjust for variations in the accuracy of IR parts and their mounting accuracy by Function varying the scanning start position in the sub-scanning direction. • When the original glass is replaced. •...

  • Page 205: Adf 1St Sub Zoom

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.5 ADF 1ST SUB ZOOM • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- Function ing the scanning zoom ratio in the sub-scanning direction (1-side) when using the Auto- matic Document Feeder.

  • Page 206: Adf 1St Sub Reg

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.7 ADF 1ST SUB REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- Function ing the scanning start position in the sub-scanning direction (1-side) when using the Automatic Document Feeder.

  • Page 207: Adf 2Nd Sub Reg

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.10 ADF 2ND SUB REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- Function ing the scanning start position in the sub-scanning direction (2-side) when using the Automatic Document Feeder.

  • Page 208: Top Adjustment

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.13 TOP ADJUSTMENT Function • Adjusts the top margin of media for single-sided printing. • To correct a misaligned print image. PLAIN PAPER : Adjust the head margin of plain paper. THICK : Adjust the head margin of thick paper.

  • Page 209: Transfer Power

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.16 TRANSFER POWER A. SIMPLEX PASS Functions • Adjust the 2nd image transfer output (ATVC) on the single-sided pages for each media type. • To use when the transfer failure at the trailing edge occurs. Adjustment •...

  • Page 210: Image Adj Param

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.17 IMAGE ADJ PARAM Function • Adjusts the printer in case of an image quality problem (uneven density) • To correct image quality problems (uneven density) due to the printer being operated at a high altitude.

  • Page 211: Temperature

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 B. LOW SPEED • To adjust the speed of the fusing motor when the transport speed is 72 mm/s so as to Function match the fusing speed with transport speed. • Brush effect or blurred image is evident as a result of changes in environmental con- ditions or degraded durability.

  • Page 212: Supplies Replace

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.4.22 SUPPLIES REPLACE A. TRANSFER BELT Function • Resets the transfer belt counter. • To use when the transfer belt has been replaced. 1. Select [SUPPLIES REPLACE] → [TRANSFER BELT]. Setting /procedure 2.

  • Page 213: Counter

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.5 COUNTER 13.5.1 TOTAL PRINT A. TOTAL FACE Function • Displays the total number of face. • When checking the total number of face. B. COLOR COPY Function • Displays the number of color copies made. •...

  • Page 214: Fax Counter

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 K. D MONO PRN Function • Displays the number of duplex monochrome printed pages produced. • When checking the number of duplex monochrome printed pages produced. 13.5.2 FAX COUNTER Function • Displays the number of FAX printed pages produced. •...

  • Page 215: Application Count

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.5.7 APPLICATION COUNT. • To display the count of the number of sheets of paper used for each of different applica- Function tions. • When checking the number of sheets of paper used for each of different applications. COPY PRINT: Number of copies made FAX RX PRN.: Number of printed pages received by Fax REPORT PRN.: Number of printed report pages...

  • Page 216: Display

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.6 DISPLAY 13.6.1 MAIN F/W VER. Function • Displays the version of the controller firmware. • When upgrading the firmware • When the image processing board has been replaced with a new one 13.6.2 ENGINE F/W VER.

  • Page 217: Function

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.7 FUNCTION 13.7.1 PAPER FEED TEST • To check the paper feeding in the paper take-up/transport sections without printing on Function the paper. • When a paper misfeed occurs 1. Select the paper tray. 2.

  • Page 218: Adf Feed Test

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.7.3 ADF FEED TEST • To check the paper feeding in the paper take-up/transport sections in the Automatic Function Document Feeder. • When a document misfeed occurs 1. Load paper into the Automatic Document Feeder. Setting/ 2.

  • Page 219: Printer Test

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.7.7 PRINTER TEST A. SENSOR • To display the states of the input ports of sensors and switches when the machine Function remains stationary. (Main body) • Used for troubleshooting when a malfunction or a misfeed occurs. (Main body) •...
  • Page 220 13. SERVICE MODE Field Service Ver. 1.0 May 2008 B. ELECTRIC PARTS Function • Makes an operation check of each of electrical parts of the machine. • Use to make an operation check of each of electrical parts of the machine. 1.

  • Page 221: Adf Test

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 C. PRINT TEST Function • Produces an image pattern on the engine side as commanded from the controller, thereby making a test print on the engine only. 1. Load tray 1 with paper. 2.

  • Page 222: Soft Switch

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.8 SOFT SWITCH • Refer to the chapter of soft switch for the explanation of soft switch. See P.188 SERVICE MODE SOFT SWITCH #01:1 000 00 00 DISPLAY FUNCTION #02:000 001 00 SOFT SWITCH #03:011 000 01 Bit No.
  • Page 223 13. SERVICE MODE Field Service Ver. 1.0 May 2008 (1) SERVICE DATA LIST (example) A0FDF2E505DA...
  • Page 224 13. SERVICE MODE Field Service Ver. 1.0 May 2008 (2) ERROR LOG HISTORY LIST (example) • The following table is the error log history. The table keeps the last 40 records only. ERROR LOG HISTORY LIST Index Error Maker Tele. 0001 :00A0 4230...

  • Page 225: Error Code List

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.9.2 ERROR CODE LIST Function • Print error code (CODE) and error occurrence time (ERROR TIMES). 1. Enter the [SERVICE MODE]. Setting/ 2. Select [REPORT] and press the Select key. procedure 3.

  • Page 226: Protocol List

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.9.3 T.30 PROTOCOL LIST Function Print out T.30 or V8 protocol after communication. • SESSION: Session number • FUNCTION: Function Name • DESTINATION STATION: Destination Name/Tel. No. • DATE/TIME: Communication Date & Time •...
  • Page 227 13. SERVICE MODE Field Service Ver. 1.0 May 2008 (2) V.34 Communication (example) PROTOCOL MONITOR REPORT NAME:TMFP TEL :886 3 4733507 DATE:APR.10.2008 12:20 SESSION FUNCTION NO. DESTINATION STATION DATE TIME PAGE DURATION MODE RESULT OCT.27 17:19 0001 00h00min03s ECM -33.6 27187480 DATA V.8 PROTOCOL DUMP...

  • Page 228: Admin. Registration

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.10 ADMIN. REGISTRATION Function • Use to display or change the current Administrator number. • Administrator number: 000000 to 999999 1. Enter the [SERVICE MODE]. Setting/ 2. Select [ADMIN. REGISTRATION] and press the Select key. procedure 3.

  • Page 229: Clear Data

    13. SERVICE MODE Field Service Ver. 1.0 May 2008 13.13 CLEAR DATA 13.13.1 SRAM CLEAR To clear the settings for the functions listed at the right and return the functions to their Function default settings. The following items are cleared (initialization). •...

  • Page 230: Soft Switch Set

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14. SOFT SWITCH set 14.1 Description This machine is equipped with totally 64 soft switches that are used for fax adjustment in order to conform to the standard of each country. The default setting is changeable.

  • Page 231: Soft Switch List

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.2.2 Soft switch list Soft Switch No. Bit No. Designation Page No. V.34 CI signal byte number P.214 Time between phase C to phase D signal in V.17 Header TX selection open to user P.215 Transmit RTN signal level criteria Sent N.G page...
  • Page 232 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Soft Switch No. Bit No. Designation Page No. ECM mode capability V.34 fall back counter for V.34 TX Send CTC after 4th PPR P.223 Send EOR after lowest speed TCF transmission timing after DCS signal MR capability for G3 Delay time between transaction Super fine printing capability for receiving...
  • Page 233 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Soft Switch No. Bit No. Designation Page No. Pause delay time within digits P.237 6/5/4/3/ Signal tone insensitivity (dBm) after dial for busy tone 7/6/5 Min re-dial interval P.238 4/3/2/1 Max. re-dial attempts Reserved P.238 —...
  • Page 234 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Soft Switch No. Bit No. Designation Page No. Daylight savings timer RX print mode Default TX mode P.247 Header for FAX TX Print model name on top of TX page if name not register RX mode P.248 Footer...

  • Page 235: Default Soft Switch Setting For Each Market Area

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.2.3 Default soft switch setting for each market area A. Market area 1 Marketing area U.S.A United Kingdom Argentina Australia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0...
  • Page 236 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area U.S.A United Kingdom Argentina Australia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 1 1 0 1 0 0 0 0 1 1 0 1 0 0 0 0 1 1 0 1 0 0 0 0 1 1 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 237 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 B. Market area 2 Marketing area Austria Belgium Brazil Canada Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1...
  • Page 238 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Austria Belgium Brazil Canada Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 239 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 C. Market area 3 Marketing area China Czech Denmark Europe Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1...
  • Page 240 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area China Czech Denmark Europe Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 241 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 D. Market area 4 Marketing area Finland France Germany Greece Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1...
  • Page 242 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Finland France Germany Greece Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 243 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 E. Market area 5 Marketing area Hong Kong Hungary Ireland Israel Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1...
  • Page 244 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Hong Kong Hungary Ireland Israel Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 245 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 F. Market area 6 Marketing area Italy Japan Korea Malaysia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1...
  • Page 246 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Italy Japan Korea Malaysia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 247 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 G. Market area 7 Marketing area Mexico Netherlands New Zealand Norway Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1...
  • Page 248 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Mexico Netherlands New Zealand Norway Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 249 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 H. Market area 8 Marketing area Philippines Poland Portugal Russia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1...
  • Page 250 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Philippines Poland Portugal Russia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 251 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Market area 9 Marketing area Saudi Arabia Singapore Slovakia South Africa Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1...
  • Page 252 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Saudi Arabia Singapore Slovakia South Africa Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 253 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 J. Market area 10 Marketing area Spain Sweden Switzerland Taiwan Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1...
  • Page 254 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Spain Sweden Switzerland Taiwan Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 255 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 K. Market area 11 Marketing area Turkey Vietnam Soft Switch No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1...
  • Page 256 14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 Marketing area Turkey Vietnam Soft Switch No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...

  • Page 257: Soft Switch Definition

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3 Soft switch definition 14.3.1 SOFT SWITCH: #01 Initial Setting Bit No. Designation Function Reserved Reserved Byte 15 bytes 30 bytes 9 bytes 60 bytes V.34 CI signal byte number number Bit No.

  • Page 258: Soft Switch: #02

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.2 SOFT SWITCH: #02 Initial Bit No. Designation Function Setting Time between phase 70 ms C to phase D signal in 120 ms 180 ms 60 ms Insensitivity V.17 Bit No. 8 Example: Image Bit No.

  • Page 259: Soft Switch: #03

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.3 SOFT SWITCH: #03 Initial Bit No. Designation Function Setting 1: Yes Send out NSF frame with station ID 0: No 0: No any limitation Number of Pause within phone number 1: Max.

  • Page 260: Soft Switch: #04

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.4 SOFT SWITCH: #04 Initial Bit No. Designation Function Setting Reserved Reserved 0: No Visible alarm for RTN 1: Yes - display message while sending / receiving signal RTN signal (RTN= Retrain Negative). 0: No Audible alarm for RTN signal...

  • Page 261: Soft Switch: #05

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.5 SOFT SWITCH: #05 Initial Bit No. Designation Function Setting ON: 100 ON: 70 ON: 70 ON: 90 Timing OFF: 140 OFF: 70 OFF: 140 OFF: 90 Push button ON/OFF (ms) Timing (PB) Bit No.

  • Page 262: Soft Switch: #06

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.6 SOFT SWITCH: #06 Initial Bit No. Designation Function Setting Timing 50 ms 100 ms 150 ms 800 ms Ring on time to ignore (ms) ring off time at 1st Bit No.

  • Page 263: Soft Switch: #08

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.8 SOFT SWITCH: #08 Initial Bit No. Designation Function Setting Reserved Reserved 0: Not to detect Detect busy tone after dialing 1: Detect busy tone after dialing 0: Not to send Sending CED signal after connection 1: Send CED signal before DIS signal after connection...

  • Page 264: Soft Switch: #10

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.10 SOFT SWITCH: #10 Initial Bit No. Designation Function Setting 0: Not to print Print out RTN page 1: Print out RTN page report after transaction for TX/ report RX RTN signal 0: Print “OK”...

  • Page 265: Soft Switch: #11

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.11 SOFT SWITCH: #11 Initial Bit No. Designation Function Setting Reserved Reserved 0: No Detect dial tone after pre-fix number 1: Yes 0: Yes Pulse dial allowed to select 1: Not allowed 0: Not to display Protocol signal display mode...

  • Page 266: Soft Switch: #12

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.12 SOFT SWITCH: #12 Initial Bit No. Designation Function Setting 1: Yes ECM mode capability 0: No - also disable V.34 modem capability Counter V.34 fall back counter Bit No. 7 for V.34 TX Bit No.

  • Page 267: Soft Switch: #13

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.13 SOFT SWITCH: #13 Initial Bit No. Designation Function Setting 0: Yes MR capability for G3 1: No Description (sec) Delay time between Bit No. 7 transaction Bit No. 6 0: No Super fine printing capability for receiving...

  • Page 268: Soft Switch: #15

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.15 SOFT SWITCH: #15 Initial Bit No. Designation Function Setting 0: Close the IPSEL1 port IPSEL1 1: Active the IPSEL1 port 0: Close the DCSEL port DCSEL 1: Active the DCSEL port 0: Close the DCLIM port DCLIM 1: Active the DCLIM port...

  • Page 269: Soft Switch: #17

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.17 SOFT SWITCH: #17 Initial Bit No. Designation Function Setting Reserved Reserved 0: 2100 Hz CED frequency 1: 1100 Hz T=1.8 sec Time (T) T+ 100 ms T+ 200 ms T+ 300 ms to 2.5 sec Bit No.

  • Page 270: Soft Switch: #18

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.18 SOFT SWITCH: #18 Initial Bit No. Designation Function Setting Reserved Reserved Definition Level1 Level2 Level3 Level4 G3 mode training Bit No. 6 quality level Bit No. 5 Counter Bit No. 4 Bit No.

  • Page 271: Soft Switch: #19

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.19 SOFT SWITCH: #19 Initial Bit No. Designation Function Setting Level (dBm) -17 -16 -15 -14 -13 -12 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 CNG signal level Level (dBm) -9 Bit No.

  • Page 272: Soft Switch: #21

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.21 SOFT SWITCH: #21 Initial Bit No. Designation Function Setting 0: Not to send NSS signal for self mode in TX mode NSS signal before 1: Send NSS signal if remote side is same model Duration (unit=sec) CNG sending duration Bit No.

  • Page 273: Soft Switch: #22

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.22 SOFT SWITCH: #22 Initial Bit No. Designation Function Setting Reserved Reserved Level (dBm) -17 -16 -15 -14 Bit No. 4 Bit No. 3 Bit No. 2 Bit No. 1 CED signal output level Level (dBm) -9...

  • Page 274: Soft Switch: #24 (Part 1)

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.24 SOFT SWITCH: #24 (Part 1) Initial Bit No. Designation Function Setting Reserved Reserved Interval (min.) Reserved 7 8 9 10 Bit No. 7 0 0 0 Bit No. 6 0 0 0 Bit No.

  • Page 275: Soft Switch: #24 (Part 2)

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.25 SOFT SWITCH: #24 (Part 2) Initial Bit No. Designation Function Setting Interval (min.) 51 52 53 54 55 56 57 58 59 60 Bit No. 7 Bit No. 6 Bit No.

  • Page 276: Soft Switch: #24 (Part 3)

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.26 SOFT SWITCH: #24 (Part 3) Initial Bit No. Designation Function Setting Interval (min.) Reserved Bit No. 7 Bit No. 6 Bit No. 5 Bit No. 4 Bit No. 3 Bit No.

  • Page 277: Soft Switch: #26

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.28 SOFT SWITCH: #26 Initial Bit No. Designation Function Setting Time (unit=sec) Dial tone detection time before discon- Bit No. 8 nected Bit No. 7 Reserved Reserved 14.3.29 SOFT SWITCH: #27 Initial Bit No.

  • Page 278: Soft Switch: #28

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.30 SOFT SWITCH: #28 Initial Bit No. Designation Function Setting Time (ms) 100 200 300 400 500 600 700 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 Time to dial after dial tone on the line Time (ms)

  • Page 279: Soft Switch: #29

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.31 SOFT SWITCH: #29 Initial Bit No. Designation Function Setting Reserved Reserved Time (sec) 0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 Bit No. 5 Bit No. 4 Bit No.

  • Page 280: Soft Switch: #30

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.32 SOFT SWITCH: #30 Initial Bit No. Designation Function Setting Pause delay time Time (sec) within digits Bit No. 8 Ex. 002Pxxxxxx Bit No. 7 Level (dBm) 0 -1 -2 -3 -4 -5 -6 -7 -8 -9 -10 Bit No.

  • Page 281: Soft Switch: #31

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.33 SOFT SWITCH: #31 Initial Bit No. Designation Function Setting Reserved Reserved Interval Reserved Bit No. 7 Min re-dial interval Bit No. 6 Bit No. 5 Attempts Bit No. 4 Bit No.

  • Page 282: Soft Switch: #33

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.35 SOFT SWITCH: #33 Initial Bit No. Designation Function Setting Reserved Reserved 0: off V.17 Echo protection tone 1: On 0: Off V.29 Echo protection tone 1: On Compromise equalize 0: No enable (CEQ) in the 1: Yes...

  • Page 283: Soft Switch: #35

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.37 SOFT SWITCH: #35 Initial Bit No. Designation Function Setting Time (sec) Dial tone table switch Bit No. 8 time Bit No. 7 Dial tone frequency See Bit No. 1 to 3 upper range index Frequency 210 to 580...

  • Page 284: Soft Switch: #36

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.38 SOFT SWITCH: #36 Initial Bit No. Designation Function Setting Re-dial attempts con- 0: No any limitation tinue fail counter (Using for detect line 1: limit up to bit 1 to 4 problem error) Reserved Reserved...

  • Page 285: Soft Switch: #37

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.39 SOFT SWITCH: #37 Initial Bit No. Designation Function Setting Reserved Reserved 0: Yes - skip V.34 handshaking with remote side Auto dial learning for V.34 modem 1: No - retry from V.8 handshake RX start symbol rate See Bit No.

  • Page 286: Soft Switch: #39

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.41 SOFT SWITCH: #39 Initial Bit No. Designation Function Setting 1: Yes Disable V.34 TX for V.34 modem 0: No 1: Yes Disable V.34 RX for V.34 modem 0: No Flags number Flags number in FSK Bit No.

  • Page 287: Soft Switch: #40

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.42 SOFT SWITCH: #40 Initial Bit No. Designation Function Setting V.17 V.17 V.17 V.17 Speed (bps) 14400 12000 9600 7200 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 V.29 V.29 V.27...

  • Page 288: Soft Switch: #41

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.43 SOFT SWITCH: #41 Initial Bit No. Designation Function Setting V.17 V.17 V.17 V.17 Speed (bps) 14400 12000 9600 7200 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 V.29 V.29 V.27...

  • Page 289: Soft Switch: #42

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.44 SOFT SWITCH: #42 Initial Bit No. Designation Function Setting C-MODE Factory use only 14.3.45 SOFT SWITCH: #43 Initial Setting Bit No. Designation Function C-MODE Factory use only 14.3.46 SOFT SWITCH: #44 Initial Bit No.

  • Page 290: Soft Switch: #45

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.47 SOFT SWITCH: #45 Initial Bit No. Designation Function Setting Reserved Reserved 0: Off Call transfer 1: On Value Bit No. 4 Bit No. 3 Bit No. 2 Bit No. 1 No.

  • Page 291: Soft Switch: #47

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.49 SOFT SWITCH: #47 Initial Bit No. Designation Function Setting Reserved Reserved 0: Auto RX mode RX mode 1: Manual RX mode 0: Off Footer 1: On - Print footer information at each of received page Reserved Reserved •...

  • Page 292: Soft Switch: #49

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.51 SOFT SWITCH: #49 Initial Bit No. Designation Function Setting Reserved Reserved 0: Re-dial again Re-dial method if Comm. Fail 1: Base on re-dial time interval No. of rings Bit No. 4 Bit No.

  • Page 293: Soft Switch: #51

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.53 SOFT SWITCH: #51 Initial Bit No. Designation Function Setting Reserved Reserved Print report Print report Not to Description for each while reporting T30 monitor report print used transaction error selection Bit No.

  • Page 294: Soft Switch: #53

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.55 SOFT SWITCH: #53 Initial Bit No. Designation Function Setting Reserved Reserved 14.3.56 SOFT SWITCH: #54 Initial Setting Bit No. Designation Function 0: Digits format Report Date/Time type 1: Alpha numeric format When bit No.8 is “1”.

  • Page 295: Soft Switch: #55

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.57 SOFT SWITCH: #55 Initial Bit No. Designation Function Setting Reserved Reserved 14.3.58 SOFT SWITCH: #56 Initial Setting Bit No. Designation Function Reserved Reserved 14.3.59 SOFT SWITCH: #57 Initial Bit No. Designation Function Setting...

  • Page 296: Soft Switch: #58

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.60 SOFT SWITCH: #58 Initial Bit No. Designation Function Setting 0: 6 sec. Time out from PSK to FSK delay time 1: 30 sec. Reserved Reserved • Bit 8: This is the delay time for PSK signal after sending MCF or PPR command. The timer depends on each country regulation.

  • Page 297: Soft Switch: #59 (Part 1)

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.61 SOFT SWITCH: #59 (Part 1) Initial Bit No. Designation Function Setting Reserved Reserved Greenwich mean time + T Time between mean time +00:00 +00:30 +01:00 +01:30 Bit No. 6 Bit No.

  • Page 298: Soft Switch: #59 (Part 2)

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.62 SOFT SWITCH: #59 (Part 2) Initial Bit No. Designation Function Setting Greenwich mean time + T Time between mean time +10:00 +10:30 +11:00 +11:30 Bit No. 6 Bit No. 5 Bit No.

  • Page 299: Soft Switch: #59 (Part 3)

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.63 SOFT SWITCH: #59 (Part 3) Initial Bit No. Designation Function Setting Greenwich mean time + T Time between mean time -08:00 -08:30 -09:00 -09:30 Bit No. 6 Bit No. 5 Bit No.

  • Page 300: Soft Switch: #60

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.64 SOFT SWITCH: #60 Initial Bit No. Designation Function Setting Reserved Reserved 0: Ineffective Quick memory TX 1: Effective Reserved Reserved 0: Alarm Off hook alarm after communication 1: Not alarm after communication Display destination 0: Local Name or telephone number selection within TX...

  • Page 301: Soft Switch: #62

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.66 SOFT SWITCH: #62 Initial Bit No. Designation Function Setting Reserved Reserved 14.3.67 SOFT SWITCH: #63 Initial Setting Bit No. Designation Function 1: “#” is external key, machine (PBX) default is internal “#”...

  • Page 302: Soft Switch: #64

    14. SOFT SWITCH set Field Service Ver. 1.0 May 2008 14.3.68 SOFT SWITCH: #64 Initial Bit No. Designation Function Setting Reserved Reserved Print RX error report 0: No in RX side if no any 1: Yes FAX signal detected 0: No 10 PPS &...

  • Page 303: Fax Protocols

    15. Fax Protocols Field Service Ver. 1.0 May 2008 15. Fax Protocols 15.1 G3 ECM (G3 Error Correction Mode) • G3 ECM is the error correction system newly recommended by consultative committee of International telephone & telegraph of 1988. • By G3 ECM, documents are divided into blocks (called partial page) for transmission. If any error takes place in any frame (one partial page consists of 256 frames) on a partial page, the receiving party generates the retransmit request with erroneous frame num- bers.

  • Page 304: Line Control

    15. Fax Protocols Field Service Ver. 1.0 May 2008 15.2 Line control 15.2.1 Procedure of G3 mode communication • Basic communications diagram of G3 mode. This machine G3 machine (Transmission) (Receiving) Phase [Start] key press R side start This machine G3 machine (Receiving) (Transmission)

  • Page 305: Table Of Reference Code

    15. Fax Protocols Field Service Ver. 1.0 May 2008 15.3 Table of reference code Code Function Confirmation to Receive. 1850 Hz or 1650 Hz 3 sec. Calling Station Identification. Command Repeat. Called Subscriber Identification. Disconnect. Digital Identification Signal. Digital Transmit Command. Digital Transmit Command.

  • Page 306: How To Analyze The T30 Protocol Monitor

    15. Fax Protocols Field Service Ver. 1.0 May 2008 15.4 How to analyze the T30 protocol monitor • DCS or DIS • HEX Data as printed on page. See P.183 • Example: V.17 Communication PROTOCOL MONITOR REPORT NAME: ABC TEL:886 3 4733507 DATE: APR.23’04 12:20 SESSION FUNCTION...
  • Page 307 15. Fax Protocols Field Service Ver. 1.0 May 2008 DIS (DTC) / DCS Bit Allocation Table of FIF (Facsimile Information Field) Designation DIS/DTC “0”= Invalid “1”= Store-and-forward switching Internet fax simple mode Set to “0” “0”= Invalid “1”= Real-time Internet fax Set to “0”...
  • Page 308 15. Fax Protocols Field Service Ver. 1.0 May 2008 Designation DIS/DTC Bit No. Bit No. Data signalling rate Data signalling rate 18 17 Scan line length 215 mm ± Scan line length 215 mm ± 1% Scan line length 215 mm ± Scan line length 255 mm ±...
  • Page 309 15. Fax Protocols Field Service Ver. 1.0 May 2008 Designation DIS/DTC “0”= Invalid “0”= Invalid “1”= T.6 coding capability “1”= T.6 coding enabled “0”= Without 32 Extend field “1”= With “0”= Invalid “1”= Field not valid capability “0”= Invalid Set to “0” “1”= Multiple selective polling capability “0”= Invalid “1”= Polling sub address transmission (DTC) by Polled Sub...
  • Page 310 15. Fax Protocols Field Service Ver. 1.0 May 2008 Designation DIS/DTC “0”= Invalid “1”= Document Transfer Mode (DTM) “0”= Invalid “1”= EDIFACT Transfer (EDI) 0: Without 56 Extend field 1: With “0”= Invalid “1”= Basic Transfer Mode (BTM) 58 Set to “0” “0”= Invalid “1”= Ready to transmit a character or mixed mode docu- Set to “0”...
  • Page 311 15. Fax Protocols Field Service Ver. 1.0 May 2008 Designation DIS/DTC “0”= Invalid “0”= Invalid “1”= North American Legal (215.9 mm × 355.6 mm) capac- “1”= North American Legal (215.9 mm × 355.6 mm) “0”= Invalid “0”= Invalid “1”= Single layer sequential encod- “1”= Single layer sequential encoding, basic capacity ing, basic “0”= Invalid...
  • Page 312 15. Fax Protocols Field Service Ver. 1.0 May 2008 Designation DIS/DTC “0”= Invalid “1”= Color/mono-color multi-value 300 pixels x 300 pixels or 400 pixels x 400 pixels / 25.4 mm “0”= Invalid “1”= R4 x 3.85 lines/mm and/or 100 pixels x 100 pixels / 25.4 mm for color/mono-color multi-value “0”= Invalid “1”= Single phase C BFT negotiation capacity 100 Set to “0”...
  • Page 313 15. Fax Protocols Field Service Ver. 1.0 May 2008 Blank Page...

  • Page 314: Troubleshooting

    Field Service Ver. 1.0 May 2008 16. Jam display Troubleshooting 16. Jam display 16.1 Misfeed display • When a paper misfeed occurs, the printer shows the corresponding paper misfeed status by means of the Error indicator on the control panel or LCD display. A0FDF4E500DA Misfeed processing Display...

  • Page 315: Sensor Layout

    16. Jam display Field Service Ver. 1.0 May 2008 16.2 Sensor layout • System equipped with a lower feeder unit A0FDF4C504DA Switchback sensor (PS30) Registration sensor (PS4) Exit sensor/1 (PS8) Media feed sensor (PS3) Media loop sensor (PS6) Exit sensor/2 (PS31) Duplex transport sensor (PS26)

  • Page 316: Solution

    Field Service Ver. 1.0 May 2008 16. Jam display 16.3 Solution 16.3.1 Initial check items • When a paper misfeed occurs, first make checks of the following initial check items. Check item Action Does paper meet product specifications? • Change paper. •...

  • Page 317: Misfeed At Fusing Section

    16. Jam display Field Service Ver. 1.0 May 2008 16.3.3 Misfeed at fusing section A. Detection timing Type Description The exit sensor/1 (PS8) is not unblocked even after the lapse of a given period of time after the paper has blocked the exit sensor/1 (PS8). Detection of misfeed at fusing The duplex transport sensor (PS26) is not unblocked even after the lapse of a...

  • Page 318: Misfeed At Transfer Section

    Field Service Ver. 1.0 May 2008 16. Jam display 16.3.4 Misfeed at transfer section A. Detection timing Type Description The registration sensor (PS4) is not blocked even after the lapse of a given period of time after the paper has unblocked PS4. Detection of The paper does not block the exit sensor/1 (PS8) even after the lapse of a given misfeed at transfer...

  • Page 319: Misfeed At Duplex Paper Feed Section

    16. Jam display Field Service Ver. 1.0 May 2008 16.3.5 Misfeed at duplex paper feed section A. Detection timing Type Description Detection of mis- The paper does not unblock the registration sensor (PS4) even after the lapse of a feed at duplex given period of time after the paper feed sequence has been started at the duplex paper feed section option.

  • Page 320: Misfeed At Duplex Paper Transport Section

    Field Service Ver. 1.0 May 2008 16. Jam display 16.3.6 Misfeed at duplex paper transport section A. Detection timing Type Description The duplex transport sensor (PS26) is not blocked even after the lapse of a given Detection of mis- period of time after the paper has unblocked PS26. feed at duplex paper transport The registration sensor (PS4) is not unblocked even after the lapse of a given...

  • Page 321: Misfeed At Tray1 Paper Feed Section

    16. Jam display Field Service Ver. 1.0 May 2008 16.3.7 Misfeed at tray1 paper feed section A. Detection timing Type Description Detection of tray 1 The paper does not unblock the registration sensor (PS4) even after the lapse of a paper feed section given period of time after the tray1 media feed clutch (CL2) is turned ON.

  • Page 322: Misfeed At Exit Section

    Field Service Ver. 1.0 May 2008 16. Jam display 16.3.9 Misfeed at exit section A. Detection timing Type Description Detection of • The exit sensor/2 (PS31) is not unblocked even after the lapse of a given period misfeed at exit of time after the paper has blocked PS31.

  • Page 323: Malfunction Code

    17. Malfunction code Field Service Ver. 1.0 May 2008 17. Malfunction code 17.1 Trouble codes (service call) • The printer’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code and maintenance call mark on the control panel.
  • Page 324 Field Service Ver. 1.0 May 2008 17. Malfunction code Display message Misfeed location Detection timing • The fusing fan motor does not rotate evenly even after the lapse of a given period of time while it is being started. Fusing fan motor 0046 malfunction •...
  • Page 325 17. Malfunction code Field Service Ver. 1.0 May 2008 Display message Misfeed location Detection timing • The polygon motor does not rotate evenly even after the lapse of a given period of time after it has been started. Polygon motor 0300 malfunction •...

  • Page 326: Resetting A Malfunction

    Field Service Ver. 1.0 May 2008 17. Malfunction code Display message Misfeed location Detection timing Engine flash ROM • An erase error occurs during erasing of data in 13E3 device fault flash ROM. • Contact the responsible people of KONICA CF01 BB error MINOLTA before taking some countermeasures.

  • Page 327: Solution

    17. Malfunction code Field Service Ver. 1.0 May 2008 17.3 Solution 17.3.1 0010: Color PC drum motor malfunction Relevant electrical parts Color PC drum motor (M2) Print control board (PRCB) DC power supply (DCPU) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M2 connector for proper connec-...

  • Page 328: 0018: K Developing Motor Malfunction

    Field Service Ver. 1.0 May 2008 17. Malfunction code 17.3.3 0018: K developing motor malfunction Relevant electrical parts K developing motor (M5) Print control board (PRCB) DC power supply (DCPU) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M5 connector for proper connec- ⎯...

  • Page 329: 0045: Scanner Cooling Fan Motor Malfunction

    17. Malfunction code Field Service Ver. 1.0 May 2008 17.3.5 0045: Scanner cooling fan motor malfunction Relevant electrical parts Defogger fan motor (FM5) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the FM5 connector for proper con- ⎯...

  • Page 330: Ozone Ventilation Fan Motor Malfunction

    Field Service Ver. 1.0 May 2008 17. Malfunction code 17.3.8 004C: Ozone ventilation fan motor malfunction Relevant electrical parts Ozone ventilation fan motor (FM3) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the FM3 connector for proper con- ⎯...

  • Page 331: 0060: Fusing Motor Malfunction

    17. Malfunction code Field Service Ver. 1.0 May 2008 17.3.10 0060: Fusing motor malfunction Relevant electrical parts Fusing motor (M4) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M4 connector for proper connec- ⎯...

  • Page 332: 0096: 1St Image Transfer Pressure/Retraction Failure

    Field Service Ver. 1.0 May 2008 17. Malfunction code 17.3.12 0096: 1st image transfer pressure/retraction failure Relevant electrical parts 1st image transfer retraction position sensor (PS9) Print control board (PRCB) 1st image transfer pressure/retraction clutch (CL4) Transport motor (M3) WIRING DIAGRAM Step Action Location (electri-...

  • Page 333: 0310: Laser Malfunction

    17. Malfunction code Field Service Ver. 1.0 May 2008 17.3.14 0310: Laser malfunction Relevant electrical parts PH unit Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯ ⎯...

  • Page 334: 0F52: Toner Level Sensor /Y Malfunction

    Field Service Ver. 1.0 May 2008 17. Malfunction code 17.3.21 0F52: Toner level sensor /Y malfunction 17.3.22 0F53: Toner level sensor /M malfunction 17.3.23 0F54: Toner level sensor /C malfunction 17.3.24 0F55: Toner level sensor /K malfunction Relevant electrical parts Toner level sensor board (TLSB) Print control board (PRCB) WIRING DIAGRAM...

  • Page 335: 13F0: Engine Control Failure

    17. Malfunction code Field Service Ver. 1.0 May 2008 17.3.27 13F0: Engine control failure Relevant electrical parts Print control board (PRCB) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯...

  • Page 336: 14A3: Ir Lamp Malfunction

    Field Service Ver. 1.0 May 2008 17. Malfunction code 17.3.31 14A3: IR lamp malfunction Relevant electrical parts Scanner unit MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the exposure lamp for lighting condi- tion when the power switch is turned ON ⎯...

  • Page 337: 3Fff: Flash Rom Write Error

    17. Malfunction code Field Service Ver. 1.0 May 2008 17.3.33 3FFF: Flash ROM write error Relevant electrical parts Print control board (PRCB) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯...

  • Page 338: Power Supply Troubles

    Field Service Ver. 1.0 May 2008 18. Power supply troubles 18. Power supply troubles 18.1 Machine is not energized at all (DCPU operation check) Relevant electrical parts Main power switch (SW1) DC power supply (DCPU) Print control board (PRCB) Location (electri- Step Check item Result...

  • Page 339: Fusing Heaters Do Not Operate

    18. Power supply troubles Field Service Ver. 1.0 May 2008 18.3 Fusing heaters do not operate Relevant electrical parts Front door switch (SW2) DC power supply (DCPU) Right door switch (SW3) Fuser unit Location (electri- Step Check item Result Action cal component) Is the power source voltage being applied Check wiring from...

  • Page 340: Image Quality Problems

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19. Image quality problems 19.1 Printer system NOTE • Typical faulty image samples shown in the following are all printed with A4S set- ting. 19.1.1 White lines/bands, colored lines/bands in sub scan direction A.

  • Page 341: White Lines/Bands, Colored Lines/Bands In Main Scan Direction

    19. Image quality problems Field Service Ver. 1.0 May 2008 19.1.2 White lines/bands, colored lines/bands in main scan direction A. Typical faulty images white bands in colored lines in colored bands in white lines in main scan direction main scan direction main scan direction main scan direction A0CRF4C504DA...

  • Page 342: Uneven Density In Sub Scan Direction

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19.1.3 Uneven density in sub scan direction A. Typical faulty images A0CRF4C505DA B. Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi- Change the imaging unit. dent on photo conductor surface? Imaging unit Is the outside dirty?

  • Page 343: Uneven Density In Main Scan Direction

    19. Image quality problems Field Service Ver. 1.0 May 2008 19.1.4 Uneven density in main scan direction A. Typical faulty images A0CRF4C506DA B. Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi- Change the imaging unit. dent on photo conductor surface? Imaging unit Is the outside dirty?

  • Page 344: Low Image Density

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19.1.5 Low image density A. Typical faulty images A0CRF4C507DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit Is the outside dirty? Clean. PH unit Is the window surface dirty? Clean.

  • Page 345: Gradation Reproduction Failure

    19. Image quality problems Field Service Ver. 1.0 May 2008 19.1.6 Gradation reproduction failure A. Typical faulty images A0CRF4C508DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit Is the outside dirty? Clean. PH unit Is the window surface dirty? Clean.

  • Page 346: Foggy Background

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19.1.7 Foggy background A. Typical faulty images A0CRF4C509DA B. Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi- Change the imaging unit. dent on photo conductor surface? Is the outside dirty? Clean.

  • Page 347: Poor Color Reproduction

    19. Image quality problems Field Service Ver. 1.0 May 2008 19.1.8 Poor color reproduction A. Typical faulty images A0CRF4C510DA B. Troubleshooting procedure Step Section Check item Result Action Change the paper with paper that Paper Is the paper damp? has just been unwrapped. Transfer belt unit Is the terminal dirty? Clean.

  • Page 348: Void Areas, White Spots

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19.1.9 Void areas, white spots A. Typical faulty images void areas white spots A0CRF4C511DA B. Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi- Change the imaging unit. dent on photo conductor surface? Imaging unit Is the outside dirty?

  • Page 349: Colored Spots

    19. Image quality problems Field Service Ver. 1.0 May 2008 19.1.10 Colored spots A. Typical faulty images colored spots A0CRF4C512DA B. Troubleshooting procedure Step Section Check item Result Action Are the spots in a single color? Change the imaging unit. Imaging unit Are there scratches or lines evi- Change the imaging unit.

  • Page 350: Blurred Image

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19.1.11 Blurred image A. Typical faulty images blurred image A0CRF4C513DA B. Troubleshooting procedure Step Section Check item Result Action PH unit Is the window surface dirty? Clean. Imaging unit Is the outside dirty? Clean.

  • Page 351: Blank Copy, Black Copy

    19. Image quality problems Field Service Ver. 1.0 May 2008 19.1.12 Blank copy, black copy A. Typical faulty images blank print black print A0CRF4C514DA B. Troubleshooting procedure Step Section Check item Result Action Check the PH unit connector for Image check Does a blank print occur? proper connection.

  • Page 352: Incorrect Color Image Registration

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19.1.13 Incorrect color image registration A. Typical faulty images A0CRF4C515DA B. Troubleshooting procedure Step Section Check item Result Action Is the transfer belt dirty with fin- gerprints, oil, or other foreign mat- Clean.

  • Page 353: Poor Fusing Performance, Offset

    19. Image quality problems Field Service Ver. 1.0 May 2008 19.1.14 Poor fusing performance, offset A. Typical faulty images poor fusing performance offset A0CRF4C516DA B. Troubleshooting procedure Step Section Check item Result Action Does the paper being used con- Paper Change the paper.

  • Page 354: Brush Effect

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19.1.15 Brush effect A. Typical faulty images brush effect A0CRF4C517DA B. Troubleshooting procedure Step Section Check item Result Action Change the paper with paper that Is the paper damp? has just been unwrapped. Paper Does the paper being used con- Change the paper.

  • Page 355: Back Marking

    19. Image quality problems Field Service Ver. 1.0 May 2008 19.1.16 Back marking A. Typical faulty images A0CRF4C518DA B. Troubleshooting procedure Step Section Check item Result Action Is there a foreign matter on the Paper path Remove the foreign matter. paper path? Is the fusing entrance guide plate Clean or change.

  • Page 356: Uneven Pitch

    Field Service Ver. 1.0 May 2008 19. Image quality problems 19.1.17 Uneven pitch A. Typical faulty images A0CRF4C519DA B. Troubleshooting procedure Step Section Check item Result Action Is the toner cartridge for each Toner cartridge color of toner installed in posi- Reinstall.

  • Page 357: Fax Error

    20. FAX error Field Service Ver. 1.0 May 2008 20. FAX error 20.1 Communication error CAUTION _ _ _ _ _ _ _ _ _ _ _ _ _ COMMUNICATION ERROR(####) ( PRESS ANY KEY ) A00FF4E001DA 20.2 Outline • Error caused by a problem of communication functioning. Five possible causes of errors are: 1.

  • Page 358: Error Occurring During Transmission

    Field Service Ver. 1.0 May 2008 20. FAX error 20.3 Error occurring during transmission • The transmission error before “Phase-B” performs redial according to the redial interval of each country and the number of times. The transmission error after “Phase-C” performs redial only one time. Transmission is canceled when an error occurs again.

  • Page 359: Error Code

    20. FAX error Field Service Ver. 1.0 May 2008 20.4 Error code 20.4.1 Reception Code Possible Causes of Error. 0001 Manual receive mode, nothing G3 signal received within 35 sec. 0003 Received DIS after sending DIS signal. 0004 Received DCN after sending DTC signal. 0006 Detect busy tone within receiving phase B.
  • Page 360 Field Service Ver. 1.0 May 2008 20. FAX error Code Possible Causes of Error. 0047 Can not receive correct signal after sending ERR signal. 0048 Can not receive correct signal after receive PPS_PRI_Q or PRI_Q, EOR_PRI_Q. 0049 Can not receive correct signal after sending PIP/PIN signal within 13 sec. Line energy over threshold last 60 sec.

  • Page 361: Transmission

    20. FAX error Field Service Ver. 1.0 May 2008 20.4.2 Transmission Code Possible Causes of Error. 0080 Can not detect any G3 signal within 35 sec. specified by ITU-T in phase B. 0081 Received DTC signal in transmission phase. 0082 Transmitting unit receives a signal other than DIS or DTC and DCN in phase B.
  • Page 362 Field Service Ver. 1.0 May 2008 20. FAX error Code Possible Causes of Error. 00BC Modem can not ready within 10 seconds after entering primary channel in V.34. 00BD Can not detect correct V.21 or JM signal after detected FSK frequency. 00BE Remote side no document to be polled after V8 handshaking.
  • Page 363 20. FAX error Field Service Ver. 1.0 May 2008 Code Possible Causes of Error. 00EE At phase-D, transmitting units out EOR_NULL 3 times consecutively but receive no answer. 00EF Received incorrect response after sending EOR_NULL. 00F0 Can not receive any response procedure after sending EOR_NULL. 00F1 At phase-D, transmitting units out EOR_MPS 3 times consecutively but receive no answer.

  • Page 364: Appendix

    Field Service Ver. 1.0 May 2008 21. Parts layout drawing Appendix 21. Parts layout drawing 21.1 Main body A0FDF5C502DA [1] Original cover sensor (RS100) [5] Exposure unit [2] Operation board (OB) [6] Scanner motor (M100) [3] Speaker (SP1) [7] Relay board (REYB) [4] Main power switch (SW1)
  • Page 365 21. Parts layout drawing Field Service Ver. 1.0 May 2008 [17] [16] [15] [14] [13] [12] [11] [10] A0FDF5C500DA [1] Print control board (PRCB) [10] Exit sensor/2 (PS31) [2] Switchback sensor (PS30) [11] High voltage unit/2 (HV2) [3] Duplex cooling fan motor (FM4) [12] MFP board (MFPB) [4] DC power supply (DCPU) [13] NCU board (NCUB)
  • Page 366 Field Service Ver. 1.0 May 2008 21. Parts layout drawing [32] [31] [30] [28] [29] [27] [26] [25] [24] [10] [23] [11] [12] [22] [13] [14] [15] [21] [19] [16] [18] [20] [17] A0FDF5C501DA [1] Fusing motor (M4) [17] Tray2 media empty sensor (PS1) [2] Duplex transport roller clutch (CL13) [18] Ozone ventilation fan motor (FM3) [3] Tray1 media feed clutch (CL2)

  • Page 367: Auto Document Feeder Unit

    21. Parts layout drawing Field Service Ver. 1.0 May 2008 21.2 Auto Document Feeder Unit A0FDF5C503DA Top cover sensor (PS1) Relay board/1 (REYB1) Transport motor (M1) Relay board/2 (REYB2) DF control board (DFCB) Feed clutch (CL1) Retraction solenoid (SD1)

  • Page 368: Lower Feeder Unit (Option)

    Field Service Ver. 1.0 May 2008 21. Parts layout drawing 21.3 Lower feeder unit (option) A00FF5C504DA Right door sensor (PS5) Media size switch (SW1) Media feed sensor (PS3) PC control board (PCCB) Media empty sensor (PS1) Media feed clutch (CL1) Transport motor (M1)

  • Page 369: Connector Layout Drawing

    22. Connector layout drawing Field Service Ver. 1.0 May 2008 22. Connector layout drawing Description ➀ Number of Pin Possible to confirm by removing external cover. Not possible to confirm by removing external cover. [16] [14] [13] [15] [12] [11] [10] A0FDF5C504DA CN No.
  • Page 370 Field Service Ver. 1.0 May 2008 22. Connector layout drawing A00FF5C501DA CN No. Location CN No. Location CN25 CN29...
  • Page 371 22. Connector layout drawing Field Service Ver. 1.0 May 2008 Blank Page...

  • Page 372: Service Manual

    SERVICE MANUAL FIELD SERVICE 2008.05 Ver. 1.0...
  • Page 373 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 374 Field Service Ver. 1.0 May 2008 CONTENTS Auto Document Feeder Unit Outline Product Specifications..................... 1 Maintenance Periodic check ......................3 Maintenance procedure (Periodic parts check) ............ 3 Other ........................4 Disassembly/Adjustment prohibited items ............4 Disassembly/Assembly/Cleaning list (other parts)..........5 3.2.1 Disassembly/Assembly parts list..............
  • Page 375 Field Service Ver. 1.0 May 2008 5.2.4 ADF 2ND SUB ZOOM ................20 5.2.5 ADF 2ND MAIN REG.................. 21 5.2.6 ADF 2ND SUB REG ................... 22 5.2.7 ADF LOOP....................23 Troubleshooting Jam display ......................25 Misfeed display ....................25 6.1.1 Misfeed display resetting procedure ............
  • Page 376 Field Service Ver. 1.0 May 2008 1. Product Specifications Outline Product Specifications A. Type Name Automatic Document Feeder Installation Inserted at upper-rear side of main body Document alignment Center Document loading Face up B. Functions Modes 1-Sided Mode / 2-Sided Mode C.
  • Page 377 1. Product Specifications Field Service Ver. 1.0 May 2008 F. Paper feed not guaranteed originals • If fed, paper feed will be possible to some extent but trouble occurrence will be possible. Type of original Possible trouble Sheets lightly curled (Curled amount: 10 - 15 mm) Dog-eared, exit failure Heat sensitive paper Edge folded, exit failure, transport failure...

  • Page 378: Periodic Check

    Field Service Ver. 1.0 May 2008 2. Periodic check Maintenance Periodic check Maintenance procedure (Periodic parts check) • Periodically replaced parts are not employed.
  • Page 379 3. Other Field Service Ver. 1.0 May 2008 Other Disassembly/Adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.
  • Page 380 Field Service Ver. 1.0 May 2008 3. Other Disassembly/Assembly/Cleaning list (other parts) 3.2.1 Disassembly/Assembly parts list Section Part name Ref.Page Paper feed roller Rollers Pick-up roller Unit Auto Document Feeder Unit Top cover P.10 Exterior parts ADF cover P.10 Document feeder tray P.11 Board and etc DF control board (DFCB)
  • Page 381 3. Other Field Service Ver. 1.0 May 2008 Disassembly/Assembly procedure 3.3.1 Paper feed roller 1. Open the top cover. 2. Remove the top cover. See P.10 3. Remove the spring [1], and remove the lock lever assy [2]. A0FDF2C070DA 4. Remove the two screws [1] to free the feed clutch [2].
  • Page 382 Field Service Ver. 1.0 May 2008 3. Other 6. Remove the shaft [1] and the pick- up/paper feed roller assy [2]. 7. Remove the paper feed roller [3]. A0FDF2C073DA 3.3.2 Pick-up roller 1. Open the top cover. 2. Remove the top cover. See P.10 3.
  • Page 383 3. Other Field Service Ver. 1.0 May 2008 5. Remove the screw [1] and spring [2]. A0FDF2C072DA 6. Remove the shaft [1] and the pick- up/paper feed roller assy [2]. A0FDF2C074DA 7. Remove two stoppers [1] and two E- rings [2]. 8.
  • Page 384 Field Service Ver. 1.0 May 2008 3. Other 3.3.3 Auto Document Feeder Unit 1. Open the auto document feeder unit. 2. Unhook the tab [1], and remove the connector cover [2]. A0FDF2C076DA 3. Disconnect two connectors [1]. A0FDF2C077DA 4. Following the order of the arrows shown, remove the automatic docu- ment feeder unit [1].
  • Page 385 3. Other Field Service Ver. 1.0 May 2008 3.3.4 Top cover 1. Open the top cover. 2. Remove three screws [1], and remove the top cover [2]. A0FDF2C079DA 3.3.5 ADF cover 1. Remove the auto document feeder unit. See P.9 2.
  • Page 386 Field Service Ver. 1.0 May 2008 3. Other 5. Unhook two tabs [1], and remove the ADF cover [2]. A0FDF2C082DA 3.3.6 Document feeder tray 1. Remove the ADF cover. See P.10 2. Remove two screws [1] and the doc- ument feeder tray [2]. A0FDF2C083DA 3.3.7 DF control board (DFCB)
  • Page 387 3. Other Field Service Ver. 1.0 May 2008 3.3.8 Transport motor (M1) 1. Remove the ADF cover. See P.10 2. Disconnect the connector (PA7) [1] from the DF control board. A0FDF2C085DA 3. Remove two screws [1] and spring [2], and remove the transport motor [3].
  • Page 388 Field Service Ver. 1.0 May 2008 3. Other 3. Pushing the tab [1] in the direction of the arrow to unhook it, remove the lever [3] from the retraction solenoid [2]. 4. Remove two screws [4], and remove the retraction solenoid [2]. A0FDF2C088DA 3.3.10 Separator pad...
  • Page 389 3. Other Field Service Ver. 1.0 May 2008 Cleaning procedure NOTE • The alcohol described in the cleaning procedure is isopropyl alcohol. 3.4.1 Paper feed roller / pick-up roller 1. Open the top cover. 2. Wipe the paper feed roller [1] and pick-up roller [2] clean of dirt using a soft cloth dampened with alcohol.
  • Page 390 Field Service Ver. 1.0 May 2008 4. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.
  • Page 391 5. SERVICE MODE Field Service Ver. 1.0 May 2008 SERVICE MODE SERVICE MODE entry procedure NOTE • Ensure appropriate security for the Service Mode entry procedure. It should NEVER be given to any unauthorized person. A. Procedure 1. On the initial screen, press the Select key to call [PAPER SELECT] to the screen. 2.
  • Page 392 Field Service Ver. 1.0 May 2008 5. SERVICE MODE ADJUST 5.2.1 ADF 1ST SUB ZOOM • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning zoom ratio in the sub-scanning direction (1-side) when using the Automatic Document Feeder.
  • Page 393 5. SERVICE MODE Field Service Ver. 1.0 May 2008 5.2.2 ADF 1ST MAIN REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning start position in the main scanning direction (1-side) when using the Automatic Document Feeder.
  • Page 394 Field Service Ver. 1.0 May 2008 5. SERVICE MODE 5.2.3 ADF 1ST SUB REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning start position in the sub-scanning direction (1-side) when using the Automatic Document Feeder.
  • Page 395 5. SERVICE MODE Field Service Ver. 1.0 May 2008 5.2.4 ADF 2ND SUB ZOOM • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning zoom ratio in the sub-scanning direction (2-side) when using the Automatic Document Feeder.
  • Page 396 Field Service Ver. 1.0 May 2008 5. SERVICE MODE 5.2.5 ADF 2ND MAIN REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning start position in the main scanning direction (2-side) when using the Automatic Document Feeder.
  • Page 397 5. SERVICE MODE Field Service Ver. 1.0 May 2008 5.2.6 ADF 2ND SUB REG • To adjust for variations in the accuracy of all parts and their mounting accuracy by Function varying the scanning start position in the sub-scanning direction (2-side) when using the Automatic Document Feeder.
  • Page 398 Field Service Ver. 1.0 May 2008 5. SERVICE MODE 5.2.7 ADF LOOP Function • To adjust the length of the loop to be formed in paper before the registration rollers. • When an original misfeed or skew occurs. Adjustment • The loop value increases by the entered + value and decreases by the entered - value. Instructions •...
  • Page 399 5. SERVICE MODE Field Service Ver. 1.0 May 2008 Blank Page...
  • Page 400 Field Service Ver. 1.0 May 2008 6. Jam display Troubleshooting Jam display Misfeed display • When a media misfeed occurs, the printer shows the corresponding media misfeed sta- tus by means of the Error indicator on the control panel or LCD display. A0FDF4E503DA Misfeed processing Display...
  • Page 401 6. Jam display Field Service Ver. 1.0 May 2008 Sensor layout A0FDF4C505DA Media feed sensor (on REYB1) Exit sensor (on REYB2) Registration sensor (on REYB2)
  • Page 402 Field Service Ver. 1.0 May 2008 6. Jam display Solution 6.3.1 Initial check items • When a media misfeed occurs, check the following: Check item Action Does the media meet product specifications? Change the media. Change the media. Is the media curled, wavy, or damp. Instruct the user in correct media storage.
  • Page 403 6. Jam display Field Service Ver. 1.0 May 2008 6.3.2 Misfeed at the document feeding section A. Detection timing Type Description Detection of mis- feed at the docu- The media feed sensor (on REYB1) is not unblocked even after the lapse of a pre- ment feeding determined period of time after the transport motor (M1) has been energized.
  • Page 404 Field Service Ver. 1.0 May 2008 6. Jam display 6.3.3 Misfeed at the document transport section A. Detection timing Type Description Detection of mis- The registration sensor (on REYB2) is not blocked even after the lapse of a prede- feed at the docu- termined period of time after the media feed sensor (on REYB1) has been ment transport unblocked.
  • Page 405 6. Jam display Field Service Ver. 1.0 May 2008 6.3.4 Misfeed at the document exit section A. Detection timing Type Description Detection of mis- The exit sensor (on REYB2) is not unblocked even after the lapse of a predeter- feed at the docu- mined period of time after the exit sensor (on REYB2) has been blocked.
  • Page 406 SERVICE MANUAL FIELD SERVICE 2008.05 Ver. 1.0...
  • Page 407 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 408 Field Service Ver. 1.0 May 2008 CONTENTS Lower Feeder Unit Outline Product specifications ..................... 1 Maintenance Periodic check ......................3 Maintenance procedure (periodic parts check) ............ 3 2.1.1 Replacing the feed roller ................3 Other ........................4 Disassembly/adjustment prohibited items ............4 Disassembly/assembly list (other parts) ...............
  • Page 409 Field Service Ver. 1.0 May 2008 Blank Page...
  • Page 410 Field Service Ver. 1.0 May 2008 1. Product specifications Outline Product specifications A. Type Name Add-on 500-sheet media feed cassette Type Front-loading type Installation Desk type Media feeding system Media separation by a small-diameter roller with torque limiter Document alignment Center B.
  • Page 411 1. Product specifications Field Service Ver. 1.0 May 2008 Blank Page...
  • Page 412 Field Service Ver. 1.0 May 2008 2. Periodic check Maintenance Periodic check Maintenance procedure (periodic parts check) 2.1.1 Replacing the feed roller A. Periodically replaced parts/cycle • Feed roller: Every 300,000 prints B. Procedure 1. Slide out tray 1. 2. Lock the media lift plate. 3.
  • Page 413 3. Other Field Service Ver. 1.0 May 2008 Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.
  • Page 414 Field Service Ver. 1.0 May 2008 3. Other Disassembly/assembly list (other parts) A. Disassembly/assembly parts list Section Part name Ref. page Exterior parts Tray Board and etc. PC control board (PCCB) Media feed clutch (CL1) Others Transport motor (M1) P.10 B.
  • Page 415 3. Other Field Service Ver. 1.0 May 2008 Disassembly/assembly procedure 3.3.1 Tray 1. Slide out the tray [1]. 2. Remove two screws [2], and remove the stopper [3]. 3. Pressing the tab [4], remove the tray [1]. A00TF2C003DA 3.3.2 PC control board (PCCB) 1.
  • Page 416 Field Service Ver. 1.0 May 2008 3. Other 6. Slightly raise the PC control board protective cover [1] and, at the same time, disconnect the connector [3] from the PC control board [2]. 7. Remove the PC control board pro- tective cover [1].
  • Page 417 3. Other Field Service Ver. 1.0 May 2008 3.3.3 Media feed clutch (CL1) 1. Remove the lower feeder unit from the machine. 2. Slide out the tray. 3. Open the lower feeder unit right door [1]. 4. Remove the screw [2], and remove the gear cover [3].
  • Page 418 Field Service Ver. 1.0 May 2008 3. Other 8. Disconnect three connectors [1], and remove the harness from two wire saddles [2]. A00TF2C009DA 9. Remove four screws [1], and remove the media feed drive assy [2]. A00TF2C010DA 10. Remove two screws [1], remove the C-ring [2] and bearing [3], and remove the media feed clutch [4].
  • Page 419 3. Other Field Service Ver. 1.0 May 2008 NOTE • When reinstalling the media feed clutch, make sure that the protru- sion [1] on the media feed clutch fits into the locking slot [2]. 4537F2C011DA 3.3.4 Transport motor (M1) 1. Remove the media feed drive assy and media feed clutch. See P.8 2.
  • Page 420 Field Service Ver. 1.0 May 2008 3. Other Cleaning procedure NOTE • The alcohol used in this cleaning procedure is isopropyl alcohol. 3.4.1 Feed roller 1. Open the lower feeder unit right door. 2. Wipe the feed roller [1] clean of dirt using a cleaning pad dampened with alcohol.
  • Page 421 3. Other Field Service Ver. 1.0 May 2008 Blank Page...
  • Page 422 Field Service Ver. 1.0 May 2008 4. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.

  • Page 423: Mechanical Adjustment

    5. Mechanical adjustment Field Service Ver. 1.0 May 2008 Mechanical adjustment Registration adjustment This adjustment must be made if: • The printed image deviates in the CD direction. 1. Remove the tray. See P.6 2. Loosen two screws [1]. A00TF3C500DA 3.
  • Page 424 Field Service Ver. 1.0 May 2008 6. Jam display Troubleshooting Jam display Misfeed display • When a media misfeed occurs, a message is displayed on the control panel. A0FDF4E502DA Misfeed clearing loca- Display Misfeed location Ref. page tion • Tray 3 media feed section Tray 3 P.18 VERTICAL TRANS JAM...
  • Page 425 6. Jam display Field Service Ver. 1.0 May 2008 Sensor layout • For a system equipped with a lower feeder unit. A0FDF4C506DA Registration sensor (PS4) Media feed sensor (PS3)
  • Page 426 Field Service Ver. 1.0 May 2008 6. Jam display Solution 6.4.1 Initial check items • When a media misfeed occurs, first check the following initial check items. Check Item Action Does the media meet product specifications? Change the media. Change the media. Is the media curled, wavy, or damp.
  • Page 427 6. Jam display Field Service Ver. 1.0 May 2008 6.4.2 Misfeed at the tray 3 media feed section A. Detection timing Type Description Detection of mis- The media does not block the media feed sensor (PS3) even after the lapse of a feed at tray 3 media given period of time after the media feed clutch (CL1) has turned ON.
  • Page 428 Control Signal (Electrical Compo- nent) ⎯ ⎯ Initial check items PS3 sensor check PCCB PJ5-6 (ON) magicolor 4690MF PS4 sensor check PRCB PJ15-3 (ON) D to E-5 to 6 M1 operation check PCCB PJ3-1 to 4 ⎯ ⎯ Change PCCB.
  • Page 429 6. Jam display Field Service Ver. 1.0 May 2008 Blank Page...
  • Page 430 4690MF Overall wiring diagram TLSB Toner level sensor board TEM/ PS30 PS31 PS32 PS24 CL11 CL12 CL13 PS26 PS10 PS21 PS22 PH unit Fusing unit PS11 IDCSB/F IDCSB/R HUMS 3 2 1 3 2 1 3 2 1 3 2 1...
  • Page 431 Lower feeder unit Overall wiring diagram From the main body/ lower feeder unit 1 2 3 1 2 3 5 6 7 8 9 10 11 11 10 7 6 5 DESCRIPTION PCCB PC control board 20-L DESTINATION LOCATION CLOSED END CONNECTORS EXTRA LARGE CLOSED END CONNECTORS LARGE...
  • Page 432 Auto document feeder unit Overall wiring diagram REYB2 REYB1 Relay board/2 Relay board/1 P101 P201 1 2 3 3 2 1 4 3 2 DESCRIPTION 20-L DFCB DF control board DESTINATION LOCATION CLOSED END CONNECTORS EXTRA LARGE CLOSED END CONNECTORS LARGE CLOSED END CONNECTORS MEDIUM...
  • Page 433 © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Printed in Japan Printed in Japan Use of this manual should be strictly supervised to Use of this manual should be strictly supervised to DDA0FD-A-FE1 DDA0FD-A-FE1 avoid disclosure of confidential information.

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