Troubleshooting List; C.1 Troubleshooting List - Barco E2 User Manual

C.1 Troubleshooting List

Problem solving
Problem
E2 doesn't start
One of the Power Supplies is not coming
on
All or most images are unstable or/and
noisy
A specific image is unstable or/and noisy
The E2 and the PC running the GUI don't
communicate
When the PC running Event Master
Control Software is connected directly with
the E2, the dynamic configuration (DHCP)
doesn't work.
E2 constantly reboots after a software
upgrade
R5905948 E2 12/12/2014
Possible cause
The Power supplies are not connected to
a valid power source
If the input AC power LED on the Power
supply is off, then the supply is not
receiving a valid AC power
If the input AC power LED is green but
the output DC power LED is off or if the
status LED is amber, then the supply is not
producing valid DC output power
Temperature issue
Bad Input, output, VPU or motherboard
card
Cabling/network switch issue
Wrong IP address
There is no DHCP server in this
configuration
Invalid upgrade (deployment or defective
installation)
C. Troubleshooting
Remedy
Make sure that at least one power supply
is connected to a valid power source.
Make sure that the supplies are well
inserted in their slots. Remove the power
cord and apply a little pressure by using
the handle until both supplies are fully
inserted.
Check the AC power cable and ensure
that the unit is connected to a valid power
source.
If the other Power supply is functioning
normally, swap it with the supply that
doesn't work. If the problem follows the
power supply, then the you need to replace
the power supply. If the problem stays with
the slot, then the fault possibly lies with the
System Power card. Contact your local
Barco customer service support for further
assistance.
Operating ambient temperature must be
higher than 0°C (32°F) and lower than
40°C (104°F).
Run the board diagnostics in order to
detect errors
Leave sufficient front and rear clearance
to ensure that airflow through the E2 is not
restricted.
Clean the EMI filter
Run the board diagnostics in order to
detect errors. If the board diagnostics
doesn't detect any errors proceed to the
next step.
From the GUI change the output card
from which the image is derived. If the
problem persists, then the issue is not with
the output card. Continue by switching
the input source to a different input card.
If the issue persists then the issue is not
with input card. If the input and output
cards have been ruled out, then the issue
is either with a VPU card or with the
motherboard. In this case, contact your
Barco customer service support for further
assistance.
Check all of the Ethernet cables and verify
that they are plugged in. If you are using
a network switch verify that is on and is
operating properly.
IP address is not within your LAN range.
Conflict between network addresses:
Check if the E2 network address is not
already in use by another device on the
local network.
DHCP is not enabled.
You need to disable the DHCP option and
enter a static network address compatible
with the PC running the Event Master
control software (range, Subnet mask,..).
Press and hold the SEL and ESC keys
simultaneously until the front panel shows
the choice of performing a factory reset
or continuing. Performing a factory reset
will allow the E2 to boot normally. If
the problem persists, contact you local
Barco customer service support for further
assistance.
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