Cache module and battery pack option...................... 32 Cabling ............................. 37 BBWC battery pack cabling ........................37 Using the HP c-Class Blade SUV Cable ...................... 37 Connecting locally to a server blade with video and USB devices..............37 Accessing a server blade with local KVM ..................37 Accessing local media devices ......................
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HP Systems Insight Manager ......................52 Management Agents........................52 HP ProLiant Essentials Virtualization Management Software ..............52 HP ProLiant Essentials Vulnerability and Patch Management Pack ............52 HP Insight Server Migration software for ProLiant ................53 HP ProLiant Essentials Performance Management Pack ............... 53 HP Insight Control Environment Suites....................
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Grounding methods to prevent electrostatic discharge .................. 85 Specifications ..........................86 Environmental specifications ........................86 Server blade specifications ........................86 Technical support........................87 Before you contact HP..........................87 HP contact information ..........................87 Customer Self Repair ..........................87 Acronyms and abbreviations......................95 Index............................98...
Serial label pull tab Release button Server blade release lever Power On/Standby button Hard drive bay 1 Hard drive bay 2 *The SUV connector and the HP c-Class Blade SUV Cable are for some workstation blade configuration and diagnostic procedures. Component identification 6...
Front panel LEDs Item Description Status UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management Health LED Green = Normal Flashing = Booting Amber = Degraded condition Red = Critical condition Reserved —...
SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been and blue received for this drive;...
Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Flashing irregularly Amber, flashing The drive is active, but a predictive failure alert has been regularly (1 Hz) received for this drive. Replace the drive as soon as possible. Flashing irregularly Off The drive is active, and it is operating normally. Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline.
The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant WS460c G6 Workstation Blade Installation Instructions that ship with the workstation blade. Mezzanine connector definitions A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds.
HP c-Class Blade SUV Cable Item Connector Description Server blade For connecting to the SUV connector on the workstation blade front panel Video For connecting a video monitor For connecting up to two USB devices Serial For trained personnel to connect a null modem...
For more information about the Onboard Administrator, see the enclosure setup and installation guide on the HP website (http://www.hp.com/support). For more information about iLO 2, see "Integrated Lights-Out 2 technology (on page 51)." Power down the workstation blade Before powering down the workstation blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs.
standby mode without exiting applications and the OS. This is an emergency method to force a shutdown in the event of a hung application. • Use the Onboard Administrator GUI to initiate a shutdown: Select the Enclosure Information tab, then select the Overall checkbox in the Device Bays item. Initiate a shutdown from the Virtual Power menu: —...
CAUTION: To prevent damage to electrical components, properly ground the workstation blade before beginning any installation procedure. Improper grounding can cause ESD. Remove the access panel To remove the component: Power down the workstation blade (on page 12). Remove the workstation blade (on page 13). Lift the access panel latch and slide the access panel to the rear.
Connecting to the network To connect the HP BladeSystem to a network, each enclosure must be configured with network interconnect devices to manage signals between the workstation blades and the external network. Setup 16...
Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-Thru modules and switch modules. For more information about interconnect module options, see the HP website (http://www.hp.com/go/bladesystem/interconnects). IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru module to a network device that supports Gigabit speed.
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Prepare the workstation blade for installation. Install the workstation blade. Setup 18...
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Prepare the hard drive. Install the hard drive. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 8). Processor option WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
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CAUTION: To prevent possible workstation blade malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number. CAUTION: To prevent possible workstation blade overheating, always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed.
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Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Hardware options installation 22...
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Align the processor installation tool with the socket and install the processor. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 23...
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Close the processor socket retaining bracket and the processor retaining latch. Remove the thermal interface protective cover from the heatsink. Hardware options installation 24...
Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install all DIMM baffles. Install the access panel (on page 14). Memory options IMPORTANT: This workstation blade does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem in this workstation blade can support RDIMMs or UDIMMs.
Channel Slot Slot number This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables the Mirrored Memory and Lockstep memory modes. This workstation blade supports both Registered PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs). DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes.
DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). Memory configurations To optimize workstation blade availability, the workstation blade supports the following AMP modes: •...
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each channel must have identical HP part numbers. Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode.
Populated slots Rank Speeds supported (per channel) (MHz) Single- or dual-rank 1333, 1066 Quad-rank 1066 Single- or dual-rank 1066 Advanced ECC population guidelines For Advanced ECC mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 28). •...
Do not populate slots C or F. • UDIMM First: A and B Last: D and E Do not populate slots C or F. After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support ("Configuring mirrored memory"...
• UDIMM First: A and B Last: D and E Do not populate slots C or F. After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring lockstep memory" on page 49). Multi-processor Lockstep population order For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order: •...
Install all DIMM baffles. Install the access panel (on page 14). If you are installing DIMMs in a mirrored or lock-step configuration, configure this mode in RBSU ("HP ROM-Based Setup Utility" on page 47). Cache module and battery pack option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown.
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Remove the hard drive backplane. Remove the two T-15 screws from the front panel/hard drive cage assembly. Remove the front panel/hard drive cage assembly. Hardware options installation 33...
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Connect the BBWC battery pack cable to the cache module. Install the cache module. Route the BBWC battery pack cable ("BBWC battery pack cabling" on page 37). Hardware options installation 34...
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Install the battery pack. Install the front panel/hard drive cage assembly. Install the two T-15 screws to secure the front panel/hard drive cage assembly to the chassis. Hardware options installation 35...
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Install the hard drive backplane. Press down on the hard drive backplane retainer to seat the board. Install the hard drives ("Hard drive option" on page 19). Install the access panel (on page 14). Install the workstation blade ("Installing a server blade"...
Cache module cabling: Use the 24-inch BBWC battery pack cable. Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform workstation blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the workstation blade.
Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the workstation blade. The USB hub provides additional connections. Connect the HP c-Class Blade SUV cable to the workstation blade. Connect the video connector to a monitor.
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USB diskette drive Item Description Monitor USB CD/DVD-ROM drive or diskette drive USB keyboard USB hub USB mouse HP c-Class Blade SUV Cable Cabling 39...
• Rack infrastructure interface service For Microsoft® Windows® OS users, these items are included in the HP ProLiant iLO 2 Standard Blade Edition, available from the HP website (http://www.hp.com/servers/lights-out). Linux OS users can download these components from the HP website (http://www.hp.com/products/servers/linux).
To connect to the workstation blade using iLO 2, install the workstation blade in an enclosure. Onboard Administrator assigns an IP address to enable iLO 2 connectivity to the workstation blade. The c-Class tab enables you to control specific settings for the HP BladeSystem. iLO 2 also provides web- based status for the HP BladeSystem configuration.
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1.3.1_07 1.3.1_08 1.4.1 for Windows® users only 1.4.2 for Linux users only Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html). • DHCP server (IP address assignment) AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or Intel®...
It enables you to perform imaging or scripting functions and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).
OS and drivers. To deploy with a boot CD: Use the HP c-Class Blade SUV Cable to connect a USB CD-ROM drive to the workstation blade. Refer to "Connecting locally to a server blade with video and USB devices (on page 37)."...
After the workstation blade boots, follow the normal installation procedure for an OS. Windows Server® 2003 cannot be installed from a USB CD-ROM on the HP c-Class Blade SUV Cable if the hard drive is completely blank (no partitions defined). To install Windows Server® 2003, use one of the following methods: •...
• SAN storage drivers are loaded. Refer to supporting white papers and the HP website (http://www.hp.com/servers/rdp). For SAN configuration information for the workstation blade, refer to the HP StorageWorks SAN Design Reference Guide on the HP website (http://h18000.www1.hp.com/products/storageworks/san/documentation.html). Configuration tools...
Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...
RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com).
ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting. For more information about iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license), see the iLO 2 documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out).
You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).
(desired state) of patches. The Vulnerability and Patch Management Pack and HP SIM can be installed on a single server (referred to as a shared configuration) or on a separate server (referred to as a distributed configuration).
HP Insight Control Linux Edition is an all-in-one software package that provides Linux-based management and deployment capabilities for the HP BladeSystem and its c-Class and p-Class ProLiant server blades. Built on Linux, the software includes an easy-to-use interface customized for blades and optimized for Linux users.
USB support and functionality USB support HP provides both standard USB support and legacy USB support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.
HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements.
ROM upgrades required by each target server For more information, see the HP Smart Update Manager User Guide. The guide and the HP Smart Update Manager utility are available from the ProLiant Firmware Maintenance CD. This CD and others can be downloaded free of charge from the SmartStart download page on the HP website (http://www.hp.com/go/support).
Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).
Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.
If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 55) and use the survey page to view the current configuration or to compare it to previous configurations. •...
To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up-to-date.
• Server blade power-on problems flowchart (on page 67) • POST problems flowchart (on page 69) • OS boot problems flowchart (on page 71) • Server fault indications flowchart (on page 73) Start diagnosis flowchart Use the following flowchart to start the diagnostic process. Item Refer to "General diagnosis flowchart (on page 65)"...
Item "Symptom information (on page 62)" "Loose connections (on page 63)" "Service notifications (on page 63)" The most recent version of a particular server blade or option firmware is available on the HP Support website (http://www.hp.com/support). Troubleshooting 65...
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Item "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Maintenance and service guides for p-Class server blades, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)
Server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 67...
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Improperly seated component or interlock problem • Faulty internal component Item "Component identification (on page 6)" Maintenance and service guides for c-Class server blades, located on the HP website (http://www.hp.com/go/bladesystem/documentation) Integrated Lights-Out User Guide located on the HP website (http://www.hp.com/servers/lights-out) Troubleshooting 68...
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
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Documentation CD or on the HP website (http://www.hp.com/support) "Symptom information (on page 62)" "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade. Symptoms: •...
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Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation "HP Insight Diagnostics (on page 55)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...
* See the server blade OS boot problems flowchart (on page 71) Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 52) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 73...
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Redundancy failure • System overtemperature condition Item "Management agents (on page 52)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • "Integrated Management Log (on page 56)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Battery replacement If the workstation blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
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Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.
*Notified body number (used only if applicable—refer to the product label) Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany The official EU CE declaration of conformity for this device can be found on the HP website (http://www.hp.com/go/certificates). Disposal of waste equipment by users in private...
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
BSMI notice Korean notice Class A equipment Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.
To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Acoustics statement for Germany (Geräuschemission) Schalldruckpegel L < 70 dB(A) Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation) Nach ISO 7779:1999 (Typprüfung) Regulatory compliance notices 84...
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
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HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
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La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
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Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP.
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HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Array Diagnostics Utility Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache Fibre Channel iLO 2 Integrated Lights-Out 2 Integrated Management Log ORCA Option ROM Configuration for Arrays physical to virtual Performance Management Pack Acronyms and abbreviations 95...
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POST Power-On Self Test ProLiant Support Pack Preboot Execution Environment RBSU ROM-Based Setup Utility Rapid Deployment Pack RILOE Remote Insight Lights-Out Edition serial attached SCSI SATA serial ATA Systems Insight Manager Server Migration Pack unit identification universal serial bus virtual to physical virtual to virtual Acronyms and abbreviations 96...
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Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 97...
41 BBWC battery pack 32 deployment methods 40, 41, 43 beep codes 75 deployment overview 41 before you contact HP 87 DHCP server 40 BIOS (Basic Input/Output System) 48, 51 diagnosing problems 60, 65 BIOS Serial Console 48...
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HP ProLiant Essentials Vulnerability and Patch Management Pack 52 HP Smart Update Manager overview 58 FCC (Federal Communications Commission) HP StorageWorks Library and Tape Tools (L&TT) 51 notice 78, 79 HP Systems Insight Manager, overview 52 FCC rating label 78...
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laser compliance 82 Performance Management Pack (PMP) 53 laser devices 82 phone numbers 87 LED, health 7, 8 POST error messages 75 LED, power button 7 POST problems flowchart 69 LED, system power 7 power button LED 7 LEDs 6, 8 Power On/Standby button 6 LEDs, hard drive 8 powering down 12...
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85 StorageWorks Library and Tape Tools (L&TT) 51 support 57, 87 warnings 61 support packs 46 website, HP 87 supported operating systems 58 SUV connector 6, 11, 37 symbols on equipment 61 symptom information 62 system board 9...
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