Zycoo UC510 User Manaual

Zycoo UC510 User Manaual

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Summary of Contents for Zycoo UC510

  • Page 2: Safety Notice

    15. Before you work on any equipment, be aware of any hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. If you are in a situation that could cause bodily injury. Copyright © ZYCOO All Rights Reserved 1 / 84...
  • Page 3: Table Of Contents

    Directory Safety Notice ............................. 1 Chapter 1 Brief Introduction ......................4 Brief Introduction of UC510/UC520 ............... 4 Main Features ....................... 4 Hardware Interfaces ....................5 Environmental Requirements ................6 Packing List ......................6 Chapter 2 Getting Started ......................7 Home ......................... 7 Network Status ....................
  • Page 4 5.1.1 Management ....................78 5.1.2 Activate Configuration ..................79 5.1.3 Reset & Reboot....................79 5.1.4 Statistics ......................80 5.1.5 Upgrade ......................81 5.1.6 Backup & Restore .................... 81 5.1.7 Troubleshooting ....................82 Copyright © ZYCOO All Rights Reserved 3 / 84...
  • Page 5: Chapter 1 Brief Introduction

    Chapter 1 Brief Introduction Brief Introduction of UC510/UC520 UC510/520 is designed specifically as an IP Office for SOHOs (Small Office and Home Offices). The new solution offers not only a Wi-Fi router supporting VPN Client/Server, VLAN, and external ADSL connection... but also a fully featured IP PBX that can host up to 10 extensions with 2 analog ports connected, and supports Call Forward, Call Recording, Blind/Attendant Transfer, and many other features.
  • Page 6: Hardware Interfaces

    Hardware Interfaces UC510 Front Panel UC510Rear Panel 1 * Turbo Button 1 * Power Interface (DC 12V 2A) 5 * Ethernet Interfaces (10/100Mbps) 2 * Analog Ports(FXO/FXS) 2* USB Ports Copyright © ZYCOO All Rights Reserved 5 / 84...
  • Page 7: Environmental Requirements

    Working Temperature: 0 °C ~40 °C  Storage Tempreture: -20 °C ~ 55 °C  Humidity: 5~95% Non-Condensing Packing List Item UC510 UC520 Host 1 set 1 set Antenna 2 pieces 3 pieces Copyright © ZYCOO All Rights Reserved 6 / 84...
  • Page 8: Chapter 2 Getting Started

    Network Status displays the network configuration of the system, including WAN, LAN, VLAN. The network connection supports STATIC, DHCP and PPPoE. The relevant information will be displayed after configuration from【Router Gateway】【Internet】. Copyright © ZYCOO All Rights Reserved 7 / 84...
  • Page 9: Pbx Operator

    Here to Create Trunk”. FXO Ports : If there is no module inserted, then nothing will be displayed here; if there is other module inserted, the other module connection status will be displayed here. Copyright © ZYCOO All Rights Reserved 8 / 84...
  • Page 10: Chapter 3 Pbx

    Chapter 3 PBX Extensions 3.1.1 Extensions UC510/520 support SIP/IAX2 and analog extensions. You can add new users one at a time or by using the batch add users feature. All extensions are configured on this page. Click 【Extensions】【Extensions】to configure: Click【New User】to see the extension configuration interface as below: Copyright ©...
  • Page 11 Delete voicemail from the PBX after it’s sent by email. Email Extension user’s email address to receive email messages with attached (FAX/Voicemail) fax or voicemail (you need configure the fax to email/voicemail options), e.g.: Tom@gmail.com Copyright © ZYCOO All Rights Reserved 10 /...
  • Page 12: Trunk

    If you want to set up an outbound route connected to the PSTN (Public Switch Telephone Network) or VoIP provider, please configure on this page: Click【Extensions】【Trunks】: UC510/520 supports two kinds of trunks for your choice: VoIP Trunk and FXO trunk. VoIP Trunks Copyright © ZYCOO All Rights Reserved...
  • Page 13 Note: This function must be supported by service provider. Without If your trunk is static IP based and does not require a registration string Authentication when connecting the CooVox IP PBX, check this option. Username Username provided by VoIP Provider. Copyright © ZYCOO All Rights Reserved 12 /...
  • Page 14: Outbound Routes

    Outbound Routes are used to define which trunk groups are used by a specific extension when placing outbound calls. If you don't allow an extension user to place external calls, please ignore this section. Please configure on this page: 【Basic】【Outbound Routes】 Copyright © ZYCOO All Rights Reserved 13 /...
  • Page 15 Rules but do not select any outbound dial rules. Select “InternalDialPlan” for all extension users that do not need the ability to make external calls. Click【DialPlans】【New DialPlan】: You can create one or more DialRules for DialPlans from the DialRules page: Copyright © ZYCOO All Rights Reserved 14 /...
  • Page 16 Select one of the trunk groups that have been set up to use for this dial rule Custom Pattern any digit from 2 to 9 any digit from 1 to 9 any digit from 0 to 9 One or more digits Copyright © ZYCOO All Rights Reserved 15 /...
  • Page 17: Inbound Control

    Port DIDs To have incoming calls from a PSTN trunk port (FXO trunk) answered by a specific extension user, call queue, conference bridge, or IVR, please configure here: Click【Port DIDs】【New Port DIDs】: Copyright © ZYCOO All Rights Reserved 16 /...
  • Page 18 Incoming calls will be answered by the specified destination (extension user, call queue or IVR etc) DOD Settings To configure outbound calls from user extensions to answer with specified destinations (user extension, queue, IVR, etc) , please click【DOD Settings】【New DOD】: Copyright © ZYCOO All Rights Reserved 17 /...
  • Page 19: Ivr

    (extension user, call queue or IVR etc) 3.2.2 IVR IVR (Interactive Voice Response) or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dialpad. Click【Inbound Control】【IVR】: Copyright © ZYCOO All Rights Reserved 18 /...
  • Page 20 Loop times to repeat playing the IVR prompt if the caller does not select an option Dial Other Extension Allow user to dial other extensions instead of the listed options Keypress Event Select the available options beside the designated digit Copyright © ZYCOO All Rights Reserved 19 /...
  • Page 21: Ivr Prompts

    Select the voice format GSM / WAV(16bit) supported only Extension used for Select the extension which is used for recording the IVR prompt recording Click【Record】, the extension will ring, and the prompt can be recorded after answering the phone. Copyright © ZYCOO All Rights Reserved 20 /...
  • Page 22 Select the extension, click 【Play】 , the selected extension will ring, and you will hear the recorded prompt after picking up the phone. Upload IVR prompt Click【Upload IVR prompt】【Upload】: Notice: UC510/520 supports custom audio files in wav, gsm, ulaw, alaw format. Recordings must be smaller than 15MB. Copyright © ZYCOO All Rights Reserved 21 /...
  • Page 23: Call Queue

    Create Agent To allow a user to be an agent in a Call Center queue, please check the “Agent” option for that specific user extension. Click【Basic】【Extension】【Edit】the extension you want to configure: Step1:Tick【Agent】and【Save】 Copyright © ZYCOO All Rights Reserved 22 /...
  • Page 24 Agent Check each agent that is to be a member of this specific Call Center Queue. Copyright © ZYCOO All Rights Reserved 23 /...
  • Page 25 Time announce once (once), it will not be announced when the hold time is less than 1 minute. Repeat Interval time to play the voice menu for callers.(“0” mean not to play). Copyright © ZYCOO All Rights Reserved 24 /...
  • Page 26: Ring Groups

    Once the timeout (number of seconds) is reached, the call will then be directed to the “if not answered” or failover destination. Click【Inbound Control】【Ring Groups】to configure a Ring Group: Click【New Ring Group】to create a new ring group: Copyright © ZYCOO All Rights Reserved 25 /...
  • Page 27: Blacklist

    The Blacklist feature allows the blocking of specific phone numbers by Callerid; such as the insurance sales, credit card sales who interrupted your work, you can add their numbers to the blacklist. Click【Inbound Control】【Blacklist】to configure: Copyright © ZYCOO All Rights Reserved 26 /...
  • Page 28 When the registered extension user inputs *75 + blacklist number, this number will be added to the list of Blacklist Numbers. *075 When the registered extension user inputs *075+blacklist number, this number will be deleted from the list of Blacklist Numbers. Copyright © ZYCOO All Rights Reserved 27 /...
  • Page 29: Time Based Rules

    “if time matches” destination. If the current time of the PBX is out of these parameters, then the call will go to the “if time does not match” destination. Please set from this page: 【Inbound Control】【Time Based Rule】: Click【New Time Rule】to create a new Time Rule Copyright © ZYCOO All Rights Reserved 28 /...
  • Page 30 Select destination if time matches or does not match the above condition. For example for BusinessHours, “if time matches”, select operator extension during BusinessHours. If out of business hours, select Operator voicemail as “if time does not match” destination. Copyright © ZYCOO All Rights Reserved 29 /...
  • Page 31: Advanced

    Check to enable Music On Ringback. Record Format Set the format for recording files. (GSM / WAV only) Defaut Setting for New User Check to enable the default settings. Extension Preferences Set the rule for extensions. Copyright © ZYCOO All Rights Reserved 30 /...
  • Page 32 Echo Cancel Enable/Disable Echo Cancel Echo Training Set Echo Training (default unit: ms) Busy Detection Enable/Disable Busy Detection. Busy Count Count the Busy Detection. It will be active when enable Busy Detection. Copyright © ZYCOO All Rights Reserved 31 /...
  • Page 33: Voicemail

    Play the Caller ID of the caller before playing the voice message. Say Message Duration Play the message duration before playing the voice message. Play Envelope Play the date, time and caller ID for the voicemail message. Copyright © ZYCOO All Rights Reserved 32 /...
  • Page 34: Smtp Settings

    An SMTP server is required to allow email messages to be sent to users with attached voicemail and fax-mail messages. The system supports connection to cloud based SMTP service providers such as google. Configure your SMTP server as follows: Click【Advance】【SMTP Settings】: Copyright © ZYCOO All Rights Reserved 33 /...
  • Page 35: Music Settings

    If no email is received, please modify the SMTP settings and try again. 3.3.4 Music Settings Management of Music on Hold, Music on Ringback, Music on Queue. Click【Advance】【Music Settings】: Copyright © ZYCOO All Rights Reserved 34 /...
  • Page 36: Disa

    This feature allows an authorized user to call into the PBX and then place an outbound call using another trunk. For example, an employee working out of the office who needs to make an Copyright © ZYCOO All Rights Reserved 35 /...
  • Page 37 Default is 5 seconds. Extension for this If you want to access DISA by dialing an extension, you can DISA(Optional) define an extension number for this DISA. Select DialPlan Select the DialPlan for this DISA. Copyright © ZYCOO All Rights Reserved 36 /...
  • Page 38: Follow Me

    Outbound Call Route, ensuring that users must enter the PIN selected to be able to make an outbound call (e.g. for long distance or international calling). Please configure as below. Click【Advanced】【PIN Sets】【New PIN Set】: Copyright © ZYCOO All Rights Reserved 37 /...
  • Page 39: Speed Dial

    From the example here, it allows setting up system wide speed dial numbers that translate a feature code (*99) plus a two-digit code (00-99) into an external phone number. Click【Advanced】【Speed Dial】【New Speed Dial】: Click 【New Speed Dial】to create a new speed dial. Copyright © ZYCOO All Rights Reserved 38 /...
  • Page 40: Smart Did

    3.3.9 Smart DID Smart DID is defined and developed by ZYCOO directly. It’s allows the callee to reach the caller directly when calls back via PBX. E.g.: Caller A makes an outbound call to the callee B, but B is out of office and cannot receive the call;...
  • Page 41: Callback

    Input callback number and define the destination. 3.3.11 Phone Book When an incoming call’s Caller ID matches a number in the phone book, the name of matched number will be displayed. Please configure as below. Click【Advanced】【Phone Book】: Copyright © ZYCOO All Rights Reserved 40 /...
  • Page 42: Feature Codes

    Feature codes are short dial codes that when manually dialed or programmed into a function key on your phone will allow you to perform actions quickly. Click【Advanced】【Feature Codes】to see the following diagram, and you can define the code for each feature. Copyright © ZYCOO All Rights Reserved 41 /...
  • Page 43 Extension Range to Park Calls Define the extension range for parking calls. (e.g.: 701-720) Call Parking Time(sec) Define the time for parking calls. UC510/520 will return the call to the extension after this time is expired. Pickup Extension This feature code will pick up a call given that the callers extension and the ringing extension are in the same pickup group and call group.
  • Page 44: Ip Phone Provisioning

    When deploying large numbers of IP Phones, it is time consuming to have to configure each extension manually. UC510/520 allows certain IP Phones to be auto-provisioned and therefore all supported phones can be auto-provisioned. How amazing is this for enterprise!
  • Page 45 Note: Custom URL is the path for some users to get the phone configuration files specially. Method 2: Enable DHCP service Click【Router Gateway】【Internet】【LAN】DHCP Server Setup in the following diagram: Set the TFTP server and enable DHCP Server service. Then Click【Advanced】【Phone Provisioning】【New Phone】: Copyright © ZYCOO All Rights Reserved 44 /...
  • Page 46: Set Voice Prompt Language

    Enable Phone Provisioning in 【Basic】 , select the IP Phone manufacture, input MAC of the phone, and select the extension for provisioning. Notice UC510/520 supports phone provisioning with phone brands of Zycoo/Akuvox/Escene/Yealink/ Grandstream currently. 3.3.14 Set Voice Prompt Language Voice prompt is the PBX system voice prompt, which is usually different for different countries.
  • Page 47: Report

    3.4.2 Call Logs Check call logs by caller ID or callee ID. Click【Report】【Call Logs】: Notice Duration in the call logs is not real charged duration. If you need billing, PSTN must support Copyright © ZYCOO All Rights Reserved 46 /...
  • Page 48: Pbx Debug Logs

    UC510/520. 3.4.3 PBX Debug Logs Click【Report】【System Logs】, you can download/ delete the system logs. Chapter 4 Router Gateway Internet 4.1.1 WAN This page is used to configure the WAN port and clone the MAC address.
  • Page 49 If DHCP is selected, the IP address, subnet mask and other relevant information will be obtained from a DHCP server located on the network. WAN Connection Type: Select “DHCP(Auto Config)” PPPoE If PPPoE is selected then the UC510/520 must be connected to the network via ADSL modem. WAN Connection Type: Select “PPPoE(ADSL)” Reference: Item...
  • Page 50 “Save”---“Activate” manually, and PPPoE will redial. L2TP If L2TP is selected the UC510/520 will serve as a VPN client and therefore all traffic sent and received will be encrypted, providing safe access to the business network by dialing to the Internet Service Provider(ISP) or connecting to the internet or other network.
  • Page 51 PPTP If PPTP is selected the UC510/520 will serve as a VPN client and therefore all traffic sent and received will be encrypted, providing safe access to the business network by dialing to the Internet Service Provider(ISP) or connecting to the internet or other network.
  • Page 52: Lan

    It’s necessary to configure the LAN IP for LAN based users to achieve internal network connectivity. Default LAN IP for UC510/520 is 192.168.1.1, and it can be changed as required. To make changes to the settings for the LAN port, VLAN and DHCP Server.
  • Page 53 Set the IP address of VLAN for LAN3 LAN3 VLAN IP Address Set the subnet mask of VLAN for LAN3 LAN3 VLAN Subnet Mask Set the MAC address of VLAN for LAN3 Copyright © ZYCOO All Rights Reserved 52 /...
  • Page 54 MAC address must be different from LAN port; MAC address must be different during Port VLAN. DHCP Server Setup DHCP Server can used to automatically assign IP address to terminals accessing UC510/520. Only the IP address range set here can be assigned automatically.
  • Page 55: Static Routing

    It is primarily used to unblock blocked content from websites which contain region-restricted content. E.g.: When your client device DNS is set as LAN IP of UC510, domains can be analyzed. Default is enabled. Notice The DHCP server IP must be in the same segment as the LAN port, and the default gateway must be the LAN IP, otherwise users will be unable to access the internet.
  • Page 56: Qos

    QoS(Quality of Service) is the overall performance of network, particularly the performance seen by the users of the network. User can control the flow of WAN port traffic based on the QoS rule. Copyright © ZYCOO All Rights Reserved 55 /...
  • Page 57 Highest group user is 5M, highest bandwidth can be up to 10M The lowest bandwidth for High group user is 1M, the highest bandwidth can be up to 10M; The lowest bandwidth for Default group user is 3M, the highest Copyright © ZYCOO All Rights Reserved 56 /...
  • Page 58 E.g.: Set the upload rate of a device whose IP is 192.168.10.5 to be Highest group, and other device to be High group; set the download rate of intranet as the Highest group. Click【Add upload rules】to enter the upload rule settings: Click【Add download rules】to enter the download rule settings: Copyright © ZYCOO All Rights Reserved 57 /...
  • Page 59 Click【Add upload rules】to add the rule(at most 32 rules). It is the same process to add download rule in “QoS Download Group Settings”. Note: LAN IP 192.168.1.1 of the UC510 is not included in QoS settings. QoS settings is only for client devices connected to LAN of UC510.
  • Page 60: Ipv6 Setup

    4.1.6 DHCP Client Info The DHCP client info will displays the information of terminals once they have been assigned IP address from DHCP server, including hostname, MAC address, IP address and expiration time. Copyright © ZYCOO All Rights Reserved 59 /...
  • Page 61: Wireless

    This option has some basic settings of wireless, such as wireless network, high throughput, entity module and others. Click【Router Gateway】【Wireless】【Basic】to show as below: Reference: Name Introductions Radio On/Off RF(radio frequency) switch. Before enabling Wi-Fi, it must be on. The default is On. Wi-Fi On/Off Wi-Fi switch Copyright © ZYCOO All Rights Reserved 60 /...
  • Page 62 Extension Channel If Frequency(Channel) is “AutoSelect”, then no extension channels; If specific channel is selected, there will be corresponding extension channel. And when Channel Bandwidth is 20MHz, there will not be extension channel; Copyright © ZYCOO All Rights Reserved 61 /...
  • Page 63: Advanced

    High throughput transmit data stream. Default value is 2. HT RxStream High throughput receive data stream. Default value is 2. 4.2.2 Advanced The wireless advanced setting includes advanced wireless and Wi-Fi multimedia (WMM) configurations. Click【Router Gateway】【Wireless】【Advanced】to show as below: Reference: Copyright © ZYCOO All Rights Reserved 62 /...
  • Page 64 Extension of the 5 GHZ microwave standard of physical layer and MAC sub-layer (mainly used in Europe)It solves problems like interference with satellites and radar using the same 5 GHz frequency band. Copyright © ZYCOO All Rights Reserved 63 /...
  • Page 65: Security

    WEP: Wired Equivalent Privacy, which is a security algorithm for IEEE 802.11 wireless networks. WEP uses the stream cipher RC4 for confidentiality, and the CRC-32 checksum for integrity. OPENWEP is one way of WEP. Copyright © ZYCOO All Rights Reserved 64 /...
  • Page 66 Select one of the WEP key as default key, and define the four keys. User can access wireless AP with one of four keys. WEP Key User can set 4 keys here. Hex is hexadecimal ASCII ASCII is binary WPA-PSK Copyright © ZYCOO All Rights Reserved 65 /...
  • Page 67 The key update interval defaults to 3600 seconds WPA2-PSK Click【Router Gateway】【Wireless】【Security】, select【Security Mode】WPA2-PSK to show below: WPA2-PSK parameter table: Item Description WPA Algorithms Support TKIP and AES, TKIP/AES. User can select one of Copyright © ZYCOO All Rights Reserved 66 /...
  • Page 68: Statistics

    Pass Phrase Input Wi-Fi password Key Renewal Interval The key update interval defaults to 3600 seconds 4.2.4 Statistics Wireless transmit/receive status statistics, click【Router Gateway】 【Wireless】 【Statistics】 to show as below: Copyright © ZYCOO All Rights Reserved 67 /...
  • Page 69 Traditionally, a Wi-Fi router limits illegal access by assigning a complicated password. This makes it inconvenient to both memorize and input the password. WPS provides a much easier and relatively more secure way of limiting illegal access and attack. Copyright © ZYCOO All Rights Reserved 68 /...
  • Page 70 There are two ways to configure WPS. Let’s take the mobile phone as example: 1. If you enabled WPS on your mobile phone, then press the turbo button on the UC510, the UC510 will automatically authorize your phone to access Wi-Fi. Of course, only company staff who are in the office can press the turbo button.
  • Page 71: Firewall

    Set MAC/IP/Port filter: Click【Firewall】【MAC/IP/Port Filter】: take the following diagram as example, the host with 192.168.10.0/24 is allowed to surf internet, but the host with 192.168.10.5 is rejected to connect network. Copyright © ZYCOO All Rights Reserved 70 /...
  • Page 72 Click【Apply】and save settings. The maximum rule count is 32. Current MAC/IP/Port filtering rules in system Current MAC/IP/ Port filtering rules in the system are listed here. Click【Delete Selected】 to delete selected rule. Copyright © ZYCOO All Rights Reserved 71 /...
  • Page 73: System Firewall

    Ping form WAN Filter Enable/ Disable: Filter the WAN port in/out ping packet. Default is enabled, namely not allow ping. Block Port Scan Enable/ Disable: Blocking the WAN port scan. Default is enabled. Copyright © ZYCOO All Rights Reserved 72 /...
  • Page 74 Default is enabled. 4.3.3 Open Ports(NAT) Open Ports is used to map the port range between WAN and LAN terminals of UC510/520. The access of WAN to the port range will be directed to the specified terminals on the LAN. This feature is particularly useful for remote working.
  • Page 75: Port Forward

    Destination port range that packet forwarded. E.g.: 222 Protocol TCP&UDP/TCP/UDP Comment Annotation for this port forwarding Port Forwarding Click【Apply】and save settings. Basic information configuration(Max.32 port forwarding rules). Current Port Forwarding in system Copyright © ZYCOO All Rights Reserved 74 /...
  • Page 76: Dmz

    Reference: Item Description DMZ Setting Enable/ Disable the DMZ function DMZ IP Address DMZ host IP address Except TCP port 9999 Tick to open TCP port 9999(http) Activate Notice Click【Activate】to activate configurations. Copyright © ZYCOO All Rights Reserved 75 /...
  • Page 77: Vpn

    Remote End IP distributed to client by L2TP Local IP Local IP Primary DNS Primary DNS Alternate DNS Alternative DNS Authentication Method chap/pap Debug Open/Close debug of logs Enable PPTP as the following diagram: Copyright © ZYCOO All Rights Reserved 76 /...
  • Page 78 After configuring VPN server settings, please create VPN client’s username and password, as well as username and password of L2TP/PPTP. Click【Router Gateway】【VPN】【VPN Server】【VPN Users Management】: This page is used for management of VPN username and password. Copyright © ZYCOO All Rights Reserved 77 /...
  • Page 79: Chapter 5 System

    Chapter 5 System Administration 5.1.1 Management The purpose of the management page is to configure settings for administrator passwords, NTP service, DDNS service. Click【Administration】【Management】to configure: Copyright © ZYCOO All Rights Reserved 78 /...
  • Page 80: Activate Configuration

    During this activation period, network will restart and disconnect in a short time; please prepare before this operation. 5.1.3 Reset &Reboot Reset will make the system reset to factory settings, and reboot will make the system restart. Click【Administration】【Reset & Reboot】to show the page as below: Copyright © ZYCOO All Rights Reserved 79 /...
  • Page 81: Statistics

    5.1.4 Statistics You can check the system operation condition from【Statistics】, including memory usage, network contract, quantity of packages, etc.. Click【Administration】【Statistics】to take a view: Remark: Copyright © ZYCOO All Rights Reserved 80 /...
  • Page 82: Upgrade

    The system settings including IVR prompt, music files on hold, and Wi-Fi router configurations can be backed up in case of any failure of the system. Within the backup files, you can easily restore the system. Copyright © ZYCOO All Rights Reserved 81 /...
  • Page 83: Troubleshooting

    Please do not change the backup files in case of any failure of backup or restore. 5.1.7 Troubleshooting Troubleshooting is used for network connection test. Click【Administration】【Troubleshooting】【Ping】to test: Input the destination address and contract number, then click "Run" to wait for the results. Test route: Click【Administration】【Troubleshooting】【Traceroute】to test: Copyright © ZYCOO All Rights Reserved 82 /...
  • Page 84 Input the destination, then click "Run" to test. Copyright © ZYCOO All Rights Reserved 83 /...

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