Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother FAX-2920 User Manual

Troubleshooting and routine
11
maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR MESSAGE CAUSE
The back cover is not completely
Back Cover Open
closed.
Change Drum Soon The drum unit is near the end of its life.
Poor phone line quality caused a
Comm.Error
communication error.
You tried to poll a fax machine that is
Connection Fail
not in Polled Waiting mode.
The temperature of the drum unit or
Cooling Down
toner cartridge is too hot. The machine
Wait for a while
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display on
the machine shows Cooling Down,
and Wait for a while.
The front cover is not completely
Cover is Open
closed.
The document was not inserted or fed
Document Jam
properly, or the document scanned from
the ADF was too long.
Print data is left in the machine's
Data Remaining
(FAX-2920 and memory.
MFC-7225N only)
(MFC-7225N only)
Print data is left in the machine's
memory. The USB or Parallel cable was
unplugged while the computer was
sending the data to the machine.
The other person or other person's fax
Disconnected
machine stopped the call.
11 - 1
ACTION
Close the back cover of the machine.
Use the drum unit until you have a print quality
problem; then replace the drum unit with a new one.
See Replacing the drum unit (DR-2000) on page
11-26.
Try sending the fax again or try connecting the
machine to another telephone line. If the problem
continues, call the telephone company and ask them
to check your phone line.
Check the other fax machine's polling setup.
You must wait 20 minutes for it to cool.
Close the front cover of the machine.
See Document jams on page 11-6.
See Using the automatic document feeder (ADF) on
page 1-7.
Re-start printing from your computer.
Press Job Cancel. The machine will cancel the job
and clear it from the memory.
Try to print again.
Try to send or receive again.