Sony SAT-A55P Service Manual page 115

Problem
You cannot order a pay per view program
You cannot find the station of the pay per
view program that you ordered
You cannot cancel a pay per view order
The program highlighted in the Program
Guide does not appear
You cannot see any Favorite Stations
Locks & Limits feature not working properly
You cannot access the Locks & Limits screens
You cannot unlock the system
Language of audio track is incorrect or audio
track is not available
What you can do
• Make sure your Digital Satellite Receiver is connected to a
telephone line (see page 8).
• Make sure the system is not locked (see page 58).
• Use the Program Guide to access the station (see page 37).
• If the message "Purchase information not available" appears,
you must contact your service provider to order the program.
• Your Access Card may be full. If so, contact your service
provider.
• It may be too late to order the program you want. If so, check for
other show times (see page 45).
• See "Checking Pay Per View Purchases" on page 59 to get
information (station, start time, etc.) about programs that you
have ordered.
• You cannot cancel pay per view orders that you have watched.
Contact your service provider for details.
• Highlight and select the program. Although the program you
highlight appears in the Media Window display, you must press
the button to complete your selection (see page 37).
• Set up your personal Favorite Titles before you try to use the
Favorite Stations guide (see page 41).
• Make sure that the Spending, Rating, Pay Per View, and Stations
Blocked are set as you want them (see pages 53–56). Then, make
sure that the system is locked (see page 57).
• The system must be unlocked before you can make changes to
the Locks & Limits (see page 58).
• Make sure that you entered the passcode correctly. If you have
lost or forgotten your passcode, contact your service provider.
• Check the default language setting. The program provider may
not broadcast all of the languages in the Default Audio pop-up
(see page 64).
• Some programs may not offer audio tracks.
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