1. Manuals
  2. Brands
  3. Memjet Manuals
  4. Label Maker
  5. MACH X
  6. Operator's manual

Memjet MACH X Operator's Manual

Digital color label printer
Hide thumbs Also See for MACH X:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Operator's Manual
MACH X
DIGITAL COLOR
LABEL PRINTER
OPERATOR's GUIDE
Rev 07-30-13
Premliminary

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MACH X and is the answer not in the manual?

Questions and answers

Related Manuals for Memjet MACH X

Summary of Contents for Memjet MACH X

  • Page 1 MACH X DIGITAL COLOR LABEL PRINTER OPERATOR’s GUIDE Rev 07-30-13 Premliminary...

  • Page 2: Safety Precautions

    SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE MACH X LABEL PRINTER. BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS: ...

  • Page 3: Table Of Contents

    Replacing the Ink Waste Tray Removing Jams in the Printer Cleaning Shipping or Transporting the Printer SECTION 5 – Troubleshooting Guide The Memjet Printhead The Printer Appendices Appendix A – Mach X Specifications Appendix B – Supplies and Accessories Index...
  • Page 4 PRINTER MAINTENANCE SCHEDULE...
  • Page 5 TABLE OF CONTENTS NOTES ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________...

  • Page 7: Section 1 - Getting Acquainted

    SECTION 1 GETTING ACQUAINTED SECTION 1 – Getting Acquainted Front View Top Cover – Provides access to the Print Engine. Ink Tank Door – Provides access to the Ink Tanks and Service Station. Winder Interface Connection – Winder Interface Cable plugs in here. Service Port –...

  • Page 8: Rear View

    SECTION 1 GETTING ACQUAINTED Rear View ON/OFF LED Button – Press to power-up or power-down the print engine. Note: The Main Power Switch must be ON, to power-up the print engine. POWERING-UP: About six seconds after pressing this button, it will begin to blink slowly. Then all lights will start to blink simultaneously.

  • Page 9: Print Engine View

    Latch extends and retracts the couplings from the Printhead. ® Printhead Cartridge – Memjet Printhead produces an 8.5" wide full color print area. Clamshell Latches – Lift both latches at the same time to open the top half of the Print Engine. –...

  • Page 10: Ink Tank View

    SECTION 1 GETTING ACQUAINTED Ink Tank View Cutting Blade Assembly – Cuts the labels after each piece or at the end of a job. Ink Tank Latches – Used to hold the Ink Tanks in the slots. NOTE: Please be sure that both sides, at the bottom part of the latch, are engaged. Ink Tank Dock –...

  • Page 11: Unwinder

    SECTION 1 GETTING ACQUAINTED Unwinder Speed Control – Turn clockwise to speed up, counterclockwise to slow down. AUTO/Manual Mode Switch – Use to set the Unwinder in Automatic or Manual Mode. Fuse – Unwinder fuse is located here. Hub Assembly – Reversible to fit 1-1/2" and 3" cores. Spindle Lock –...

  • Page 12: Winder

    SECTION 1 GETTING ACQUAINTED Winder Speed Control – Turn clockwise to speed up, counterclockwise to slow down. ON/OFF Switch – Use to turn Winder power ON or OFF. Fuse – Winder fuse is located here. Hub Assembly/Guide – Fits 3" cores. Spindle Lock/Guide –...

  • Page 13: Printer Default Printing Modes

    SECTION 1 GETTING ACQUAINTED Printer Default Printing Modes The Printer has three default Printing Modes “Roll-to-Roll”, “Roll-to-Cut”, and “FanFold”. Depending on what is connected or disconnected from the Printer determines what mode the Printer will operate in and disables or enables the automatic function of the Cutter. NOTE: These defaults will override any presets built into the job being run.

  • Page 14: Control Panel Button Function In "Roll-To-Roll" Mode

    SECTION 1 GETTING ACQUAINTED Control Panel Button Function in “Roll-to-Roll” Mode: The Control Panel has 3 buttons with LED indicators. ON/OFF – Powers Print Engine Up or Down. WARNING! Power-down the printer, using the ON/OFF button before removing/inserting Ink Tank(s), performing operator maintenance (cleaning), or powering off the Main Power Switch.

  • Page 15: Control Panel Button Function In "Roll-To-Cut" Or "Fanfold" Mode

    SECTION 1 GETTING ACQUAINTED Control Panel Button Function in “Roll-to-Cut” or “Fanfold” Mode: The Control Panel has 3 buttons with LED indicators. ON/OFF – Powers Print Engine Up or Down. WARNING! Power-down the printer, using the ON/OFF button before removing/inserting Ink Tank(s), performing operator maintenance (cleaning), or powering off the Main Power Switch.

  • Page 16: Control Panel Led Indicators

    SECTION 1 GETTING ACQUAINTED Control Panel LED Indicators CONTROL PANEL INDICATORS – NORMAL OPERATION PRINTER LOAD/FEED CUT/EJECT ON/OFF STATUS (PAUSE/RESUME) (CANCEL) Power cord GREEN LED OFF RED LED OFF BLUE LED OFF plugged in. Control Press to POWER UP Inactive Inactive Panel Power Printer.
  • Page 17 SECTION 1 GETTING ACQUAINTED CONTROL PANEL INDICATORS – NORMAL OPERATION (continued) PRINTER LOAD/FEED CUT/EJECT ON/OFF STATUS (PAUSE/RESUME) (CANCEL) Job Submitted, BLUE LED ON GREEN & RED LEDs flashing alternately ON/OFF Printing once/second. Press to POWER Press to PAUSE Job Press to STOP label temporarily.
  • Page 18 SECTION 1 GETTING ACQUAINTED CONTROL PANEL INDICATORS – ERROR CONDITION LOAD/FEED CUT/EJECT PROBLEM ON/OFF (PAUSE/RESUME) (CANCEL) IDS- related BLUE LED ON GREEN LED OFF RED LED ON Errors ACTION: Press POWER to POWER DOWN. Check/clear error source. If OK, press PRINT to resume printing. If not fixed, press CANCEL to cancel the job. Paper Path BLUE LED ON GREEN LED FLASHING...

  • Page 19: Section 2 - Installing The Printer

    SECTION 2 INSTALLING THE PRINTER SECTION 2 – Installing the Printer Contents of Packaging Mach X Printer Unwinder Winder: Includes Printer/Winder Spacer Plate, 2 shims Ink Tanks – Cyan, Magenta, Yellow, Black, Black Printhead Adjustable Media Guide AC Power Cord USB Cable CD containing Printer Driver and Operator’s Guide (pdf)

  • Page 20: Choose A Location

    SECTION 2 INSTALLING THE PRINTER Choose a Location The Printer should be placed on a sturdy level worktable or cabinet at least 9 inches from any walls. The surface should be large enough to accommodate the Printer, and Unwinder and Winder if used, in a line together.

  • Page 21: Remove Service Station Transport Tab

    SECTION 2 INSTALLING THE PRINTER Remove Service Station Transport Tab 1. Open the Top Cover. 2. Release the two latches (one on either side of the Print Engine). Open the top half of the Clamshell by lifting both levers at the same time. CAUTION OPERATE AND HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE CLAMSHELL COVER TO PREVENT DAMAGE.

  • Page 22: Install Printer/Winder Spacer Plate

    SECTION 2 INSTALLING THE PRINTER Install Printer/Winder Spacer Plate: 1. Remove all four Printer feet. NOTE: To prevent ink from spilling or leaking, lift Printer only as high as needed to remove/replace feet. Move Printer to edge of bench or table to remove feet.

  • Page 23: Install The Printer Driver

    SECTION 2 INSTALLING THE PRINTER Install the Printer Driver For the Printer software to operate properly check that the computer system meets these minimum requirements: • Windows XP, Windows Vista, Windows 7. (Supports 32 and 64 bit systems) • You must have administrative privileges on the system. •...
  • Page 24 SECTION 2 INSTALLING THE PRINTER 3. After a few moments the “Printer Connections” window opens. Click “Configure to print using USB”. Then click Next>. 4. The software will start installing the Printer Software. 5. The “Connect Device Now” window opens. Switch the Printer ON and connect the USB cable.

  • Page 25: Connecting The Printer Via Network (Ethernet Port)

    SECTION 2 INSTALLING THE PRINTER Connecting the Printer via Network (Ethernet Port) The following procedure is written for network systems that do not provide an automatic IP Address. In this case a static IP Address must be entered into the printer's "network status and configuration" window. Important: Initially, a USB connection to the printer is needed;...
  • Page 26 SECTION 2 INSTALLING THE PRINTER 6. Click on “Diagnostics”. The “Diagnostics” window will open; displaying a lot of information about the printer. This information will include the Network Status and configuration settings. 7. If the “Network Status:” is shown as “disconnected”;...

  • Page 27: Installing The Ink Tanks

    SECTION 2 INSTALLING THE PRINTER Installing the Ink Tanks The Printer uses five Ink Tanks (two Black, one Cyan, one Magenta, and one Yellow). The Ink Tank is a delicate, precision device. Handle with extreme care to avoid damage. Ink Tank Anatomy The ink used in this system may be harmful if swallowed.

  • Page 28: Procedure (Installing The Ink Tanks)

    SECTION 2 INSTALLING THE PRINTER Procedure (Installing the Ink Tanks): This procedure assumes that you are installing Ink Tanks into a printer that doesn’t have any Ink Tanks installed. If you are replacing an empty Ink Tank, please refer to the “Replacing the Ink Tanks” section. 1.
  • Page 29 SECTION 2 INSTALLING THE PRINTER 7. Close the three Ink Tank Latches. IMPORTANT: Make sure both sides of the Latch are engaged at the bottom. 8. Power-up the Printer using ON/OFF button. Wait about 45 seconds for the print engine to power on (ON/OFF button will illuminate).

  • Page 30: Install The Printhead Cartridge

    SECTION 2 INSTALLING THE PRINTER Install the Printhead Cartridge The Digital Color Printer uses a single Memjet® printhead cartridge. The Printhead Cartridge is a delicate, precision device. Handle with extreme care to avoid damage and issues that could degrade print quality.
  • Page 31 SECTION 2 INSTALLING THE PRINTER CAUTION! • Use electrostatic discharge (ESD) handling precautions. • Hold the Printhead Cartridge by the handles ONLY. • DO NOT touch the ink couplings, nozzle surface or electrical contacts. • DO NOT unpack the Printhead Cartridge until the Printer is ready for installation.
  • Page 32 SECTION 2 INSTALLING THE PRINTER 3. If the Printhead Latch [1] is closed; press the “Printhead Release” button, located in the “Services” tab of the “MC Series Driver” properties, or the “User Interface” screen of the MC Series “Toolbox” utility. The printer will run a routine and then the Printhead Latch [2] will release so it can be opened.
  • Page 33 SECTION 2 INSTALLING THE PRINTER 6. Prepare the printhead cartridge. Carefully remove the Printhead Cartridge from the foil vacuum packaging. Tear at notch or cut end with scissors. CAUTION: DO NOT touch the ink couplings, printhead nozzle surface or electrical contacts. [A] Remove the protective plastic cover.
  • Page 34 SECTION 2 INSTALLING THE PRINTER 1. Carefully insert the Cartridge into the compartment at an angle [1], with the Printhead surface facing down and the Ink Nozzles facing the Ink Hoses. Once it is seated, gently tilt the Cartridge back until it snaps into an upright position [2]. DO NOT FORCE the Cartridge into position. 7.
  • Page 35 SECTION 2 INSTALLING THE PRINTER 9. Slowly close the Printhead Latch until it locks. It will be resistant, but apply consistent pressure and the ink couplings will ease into the ink ports on the printhead. Once latch is closed, the printer will automatically start running a “printhead priming routine”.
  • Page 36 SECTION 2 INSTALLING THE PRINTER 11. Watch the Toolbox screen on your computer. Notice that some of the information is in red. As the printer circulates ink and primes the system these fields should all turn black. This may take a few minutes. NOTE: If any Ink Tank is less than 30% full, the Printhead Cartridge priming process may fail (not enough ink to completely fill the system).

  • Page 37: Removing The Head Media Guide

    SECTION 2 INSTALLING THE PRINTER Inspecting/Removing the Head Media Guide This device is used to push the label stock down as it enters under the printhead. Before operating the printer, please be sure this guide is securely installed. If needed; you can remove the Head Media Guide to clean behind this area. 1.

  • Page 38: Aligning Printer With Unwinder And Winder

    SECTION 2 INSTALLING THE PRINTER Aligning Printer with Unwinder and Winder Roll-to-Roll Label Printing Make sure the Unwinder and Winder are properly connected to the Printer and turned ON, this will disable automatic function of the Cutter. (Cutter can still be operated manually by pressing the CUT/EJECT (CANCEL) Button.
  • Page 39 SECTION 2 INSTALLING THE PRINTER Position the Winder: 1. Align the notch on the Printer Spacer Plate with the corresponding notch on the Winder Base as shown. When aligned, attach Spacer Plate to Winder Base with two screws included. 2. Test Alignment. Run a job. If extreme web drifting is observed or web runs to one side, readjust Winder alignment.

  • Page 40: Connecting The Printer To The Unwinder And Winder

    SECTION 2 INSTALLING THE PRINTER Roll-to-Cut Label Printing Make sure the Unwinder is properly connected to the Printer and turned ON. The Winder should be turned OFF or disconnected to enable automatic operation of the Cutter. Proper alignment of the Unwinder and Printer is critical to operation of the Label Printer.

  • Page 41: Loading Labels

    SECTION 2 INSTALLING THE PRINTER Loading Labels Roll-to-Roll Printing IMPORTANT! Make sure the Unwinder and Winder are connected to the Printer. This will ensure that the automatic cut function of the Cutter is disabled. (Cutter can still be engaged manually by pressing the CUT/EJECT (Cancel) Button.
  • Page 42 SECTION 2 INSTALLING THE PRINTER [D] Align the non-operator side of the label leader with the two alignment pins [D] on the Printer Then gently push the label into the Printer until it hits resistance (leader touching Print Engine feed roller). [E] Slide the Adjustable Media Guide [E] until it just touches the operator side of the label stock.
  • Page 43 SECTION 2 INSTALLING THE PRINTER Adjusting Speed on Unwinder and Winder For proper label stock feeding and printing, you will have to adjust the speed on the Unwinder and Winder depending on the type of label stock and job you are running. To speed up the Unwinder and Winder, turn the Speed Controls clockwise.

  • Page 44: Section 3 - Operating The Printer

    SECTION 3 OPERATING THE PRINTER SECTION 3 – Operating the Printer Once the Printer Driver is installed on your computer and the Printhead is primed, you are ready to start printing. Set up your job and send it to the Printer. The Printer will start and print. The Printer Driver that you installed on your computer in Section 2 should be set as the default driver.
  • Page 45 SECTION 3 OPERATING THE PRINTER • You can also create and save a Custom Size to suit your needs. NOTE: Do not exceed maximum media size for the Printer. Source: Set where the media is coming from (Main Tray, Roll Feed, etc.) •...
  • Page 46 SECTION 3 OPERATING THE PRINTER Image Printing Adjustment Tips Adjustment steps: 1=0.1 mm; 10=1 mm Tip: Adjustments are in relationship to the orientation of the print engine, not the image orientation. Top Adjust Left Adjust Label Feed Direction...
  • Page 47 SECTION 3 OPERATING THE PRINTER Media Tab Media allows you make adjustments as to how the job prints or is cut without changing the original document. • Position Adjustment – Allows you to make minor positioning changes to the image position in relation to the media if needed.
  • Page 48 SECTION 3 OPERATING THE PRINTER Services Tab Services allows you to: • Clean Printheads – Clicking this button opens another screen that gives you three cleaning levels to choose from: Quick Clean Printhead – Circulates ink, wipes and cleans the Printhead Cartridge. Normal Clean Printhead –...

  • Page 49: Using The Printer Toolbox

    SECTION 3 OPERATING THE PRINTER Using the Printer Toolbox Once the Printer Driver is installed you have access to the Printer Toolbox. The Toolbox lets you monitor ink usage, perform diagnostic checks, print reports and run maintenance tasks on the Printer from your computer.
  • Page 50 SECTION 3 OPERATING THE PRINTER Caution! Don’t run the “Circulate Ink” feature more than two times in a row. Doing so can build-up too much pressure in the system which may cause excessive ink waste and ink spills to occur.
  • Page 51 SECTION 3 OPERATING THE PRINTER [B] Basic Printer Settings – Lets you adjust automated service and cleaning intervals, adjust the feeder speed for a job and adjust the Printer for pre-printed media. KWS Setting – (Keep Web Spitting) Keeps Printhead hydrated while running a job. Select from 3 settings: None, Light (default), Heavy, to determine how much ink will “spit”...
  • Page 52 SECTION 3 OPERATING THE PRINTER [D] Display Language – Selects the language the Printer will operate in. Diagnostics From this screen you can see the current status of your Printer. You can also: Print Sample Page – Prints type and color bands to check print quality.
  • Page 53 SECTION 3 OPERATING THE PRINTER Ink Usage Allows you to monitor the estimated amount of ink left in each of the five Ink Tanks. You can monitor ink use and consumption and schedule Tank changes (saving down-time during a print run.) NOTE –...

  • Page 54: Service Menu

    SECTION 3 OPERATING THE PRINTER 2. The “Network Configuration” page opens. Your IT person can choose the Network Settings to enter the correct settings for your network. 3. Connect Ethernet cable to Network Port on Rear Panel of Printer. Service Menu For authorized personnel only.

  • Page 55: Section 4 - Maintenance

    SECTION 4 MAINTENANCE SECTION 4 - Maintenance This section covers how to care for the Ink Tanks, Printhead Cartridge, Service Station; clear paper jams and replace the Sheet Separators. Replacing the Ink Tanks Replace the Ink Tanks when the ink runs out. 1.
  • Page 56 SECTION 4 MAINTENANCE 6. Power up the Printer. 7. Open the Printer Toolbox 8. Watch the Toolbox screen on your computer; you will see the ink colors fill in as the Ink Tanks are installed. If the ink color does not fill in after a few seconds (Tank status shows “?”), please follow the procedure titled “Cleaning the Ink Tank Contacts”.

  • Page 57: Cleaning Ink Tank Contacts

    SECTION 4 MAINTENANCE Cleaning Ink Tank Contacts When reinstalling or replacing Ink Tanks, the Ink Level indicator in the Toolbox may show “?” or “Out”. This may be due to a dirty Ink Tank Level Prism and/or dirty QA Chip contacts on that Ink Tank(s). You can clean the prism and contacts as follows: 1.

  • Page 58: Cleaning The Printhead Cartridge

    SECTION 4 MAINTENANCE Ink Tank Storage • Opened Ink Tanks should remain in the printer. • New Ink Tanks should be stored in their original packaging. • Do not expose ink to temperatures below 1 ºC (34 ºF) or above 60 ºC (140 ºF). •...
  • Page 59 SECTION 4 MAINTENANCE From the Toolbox: Quick Clean Printhead – Circulates ink, wipes and cleans the Printhead Cartridge. Normal Clean Printhead – Runs cleaning and wiping routine twice for better flushing and cleaning. Full Clean Printhead – Runs the cleaning routine multiple times for the most thorough flushing and cleaning of the Printhead.

  • Page 60: Removing/Replacing The Printhead Cartridge

    SECTION 4 MAINTENANCE 3. Carefully Close the Clamshell. CAUTION: To prevent damage, hold onto, then lift and release both latches when closing. If you force it closed without holding the latches open, you will eventually damage the latches and clamshell switch (door switch). Generally, when the ink supply is adequate and the print quality remains poor, or when the automated cleaning processes or manually cleaning the Printhead has not helped the image quality, the Printhead should be replaced.
  • Page 61 SECTION 4 MAINTENANCE To help reduce ink spills; place the printhead into the old protective packaging and discard. 7. Once the old Printhead Cartridge has been removed; please refer to the section titled “Installing the Printhead Cartridge” to install the new Printhead Cartridge...
  • Page 62 SECTION 4 MAINTENANCE 8. Carefully remove the Printhead Cartridge from the foil packaging. [A] Tear at notch or cut end with scissors. [B] Remove the protective plastic cover. Hold the Printhead by the handle and unclip the cover from the Printhead. [C] Remove protective strip from the Printhead electrical contacts.
  • Page 63 SECTION 4 MAINTENANCE 10. Wet the Printhead Surface. This ensures that the Printhead will prime correctly. Open the Top Cover. Release and lift up the two latches at the same time to raise the Printhead Clamshell. Moisten the Printhead nozzles using distilled water and a damp, lint-free cloth, wiping end to end.
  • Page 64 SECTION 4 MAINTENANCE Printhead Storage Store and transport the cartridge as indicated by the "this side up" arrow symbol on the packaging. The cartridge and ink supply must be within the operating temperature range before attempting to prime the cartridge with ink and starting to print.
  • Page 65 SECTION 4 MAINTENANCE Replacing the Service Station The Service Station is designed provide a long service life. However, should it need to be replaced, follow these steps. The Service Station is located above the Ink Tank Station. 1. Open the Ink Tank Door (hinged at bottom).
  • Page 66 SECTION 4 MAINTENANCE 3. Slide the Service Station out of the Service Station Dock. NOTE: Do not pull Station all the way out until you disconnect the Ribbon Cable. NOTE: It is a good idea to place an absorbent towel under the Service Station as you remove it to prevent any drips or leaks.
  • Page 67 SECTION 4 MAINTENANCE 6. Slide the Latch open on the Service Station Circuit Board. 7. [1] Plug the Ribbon Connector (blue side up) into the space under the Latch. [2] Close the Latch. 8. [1] Slide the Service Station into the Service Station Dock until it touches the bar. Align with tracks along sides and Guide on Service Station dock floor.
  • Page 68 SECTION 4 MAINTENANCE 9. GENTLY push the Service Station while turning the large Gear on right side of Print Engine clockwise. Gear should engage gear on Service Station Roller and pull it in. Once the Service Station starts moving, stop turning the gear. 10.

  • Page 69: Replacing The Ink Waste Tray

    SECTION 4 MAINTENANCE Replacing the Ink Waste Tray The Ink Waste Tray soaks up any excess ink that may drip from the Print Engine during operation. After a period of time it may become saturated and need replacement. 1. Open Ink Tank Door. 2.

  • Page 70: Cleaning

    SECTION 4 MAINTENANCE Cleaning WARNING! THE PRINTER IS A PRECISION MACHINE. CLEAN REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT THE MACHINE FROM ITS POWER SOURCE! DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT. Clean the Printer regularly to remove accumulated paper dust and ink. Depending on the types of media that are run, paper dust may accumulate inside the Printer and on the Transport.
  • Page 71 SECTION 4 MAINTENANCE [A] Grit Rollers: Clean as needed by moistening a small hard-bristled brush or toothbrush with distilled water. DO NOT use anything other than distilled water to clean the Rollers. [B] Media Sensors: Paper lint and dust may build up on the Media Sensors.

  • Page 72: Shipping Or Transporting The Printer

    SECTION 4 MAINTENANCE Shipping or Transporting the Printer If you have to ship or transport the Printer for any reason, the unit will have to be prepared. Once the Printer is prepared, carefully package the Printer, Printhead Cartridge, Service Station and Ink Tanks in their original packaging.
  • Page 73 SECTION 4 MAINTENANCE 2. Make sure the Printhead Latch is fully opened to retract the ink lines. Remove the Printhead Cartridge by tilting it toward the ink lines [2], then carefully lift it out of the Printhead Compartment. 3. Pack the Printhead Cartridge area with absorbent towels to catch any ink drips or spills. Carefully pack the Printhead Cartridge using the original packaging.
  • Page 74 SECTION 4 MAINTENANCE 3. Slide the Service Station out of the Service Station port. NOTE: Do not pull Station all the way out until you disconnect the Ribbon Cable. NOTE: It is a good idea to place an absorbent towel under the Service Station as you remove it to prevent any drips or leaks.

  • Page 75: Section 5 - Troubleshooting Guide

    Label Printer. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is set up properly, plugged in, and that it has an adequate supply of ink before attempting to troubleshoot any problem. The Memjet Printhead CONDITION PROBLEM SOLUTION Air and bubbles blocking Nozzles.

  • Page 76: The Printer

    SECTION 5 TROUBLESHOOTING The Printer CONDITION PROBLEM SOLUTION Ink Tank installed, no Ink Level Ink Tank contacts dirty, Remove Ink Tank(s). Clean indication in Toolbox preventing Printer/Ink Tank prism and QA Chip communication. contacts, see Maintenance, Cleaning Ink Tank Contacts. Extra lines;...

  • Page 77: Appendices

    APPENDICES Appendix A – Mach X Specifications Best: 1600 x 1600 DPI PRINT RESOLUTION Normal: 1600 x 800 DPI High Quality Mode: 6" (15 cm)/second PRINT SPEED Normal Quality Mode: 12" (30 cm)/second UNWINDER/WINDER 0-125 RPM SPEED 8.5" (215.9 mm) W x Continuous length MAX.

  • Page 78: Index

    INDEX Accessories ............... 72 Import/Export Tab, Printer Driver ......42 Adjust Core Size ............36 Indicators, Control Panel .......... 10 Adjust Tension, Winder ..........38 Ink Revolver Couplings ..........3 Adjustable Media Guide ..........2 Ink Revolvers ............66 Adjusting Speed, Unwinder & Winder ..... 38 Ink Tank Anatomy ............
  • Page 79 INDEX Operating Conditions ..........15 Removing/Replacing Head Media Guide ..........32 Ink Tanks ............50, 69 Power Connector, External ........5, 6 Ink Waste Tray ........... 64 Power Switch Printhead ..........53, 55, 67 Winder ..............6 Service Station ..........60, 68 Print Engine Service Station TransportTab ......
  • Page 80 INDEX...
  • Page 81 PRINTER MAINTENANCE SCHEDULE General, periodic maintenance is needed to keep the Printer in good working order. Many tasks can be performed by operators with basic supplies, no special tools needed. Other tasks should only be performed by trained service personnel. NOTE: High volume usage may require more frequent maintenance. Maintenance Supplies &...
  • Page 83 Copyright © 2013 NEOPOST USA.

Table of Contents