Summary of Contents for Virgin Media Super Hub
- Page 1 InStaLLInG YoUr VIrGIn medIA Super Hub 113775_VM_Super Hub_MainGuide_AW02.indd 1 29/10/2010 10:50...
- Page 2 HELLo WELComE to VIrGIn broAdbAnd We’re sure you’re itching to get online, so we’ve put together this guide to take the hassle out of getting set up. Before you start, you need to have had your computer connected to our network by one of our engineers, or by yourself if installing services using QuickStart.
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Page 3: Table Of Contents
ContentS a QUICK CHECKLISt Everything you need to get up and running HoW to SEt Up Connecting your Super Hub to your computer aCtIvatInG YoUr broadband Ready, steady, go! paSSWordS and EmaILS A few things to note frEQUEntLY aSKEd QUEStIonS... -
Page 4: Quick Checklist
Missing anything? Just give our team a call on 150 from your Virgin Media phone, or on 0845 454 1111* from any other phone. We’ll arrange to get you what you need. *For details about how much it costs to call our team, visit our website at virginmedia.com/callcosts 113775_VM_Super Hub_MainGuide_AW02.indd 4... -
Page 5: How To Set Up
Check that the Super Hub’s wireless on at the wall. light is on. If it isn’t, press the large button on the front of your Super Hub for 5-10 seconds, release and re-check. If you are using the Super Hub USB Adapter, please skip to page 6. - Page 6 To connect your Computer to the technology. Super Hub, press the large button This allows you to connect your on the front of your Super Hub. This computer securely by pressing a should be a static blue colour. button on the Super Hub and the wireless USB adapter.
- Page 7 LED starts flashing blue and then release it. The adapter will now wirelessly connect to your Super Hub with a successful sync indicated in the adapter’s information panel and on your Super Hub. The Virgin Media button on your Super...
- Page 8 (Passphrase) to connect to Available Wireless Networks. your wireless network. Your Passphrase can be found on the label on the back of your Super Hub. Enter your Passphrase into the Network Key fields and then click Connect. Step 3...
- Page 9 Once you’ve successfully connected, you can close the Wireless Network Connection window. Your computer is now connected to your Super Hub wirelessly. Now you’ve completed this section, go to page 14 to activate your Virgin Broadband.
- Page 10 Super Hub. Enter your Passphrase into the Security key or Passphrase Super Hub and will be something like ‘virginmedia1234567’. box, and then click Connect. If you don’t see your wireless network name, click Refresh icon in the upper right corner.
- Page 11 Passphrase is case sensitive). Once you’ve successfully connected, you can close the Wireless Network Connection window. Your computer is now connected to your Super Hub wirelessly. Now you’ve completed this section, go to page 14 to activate your Virgin Broadband.
- Page 12 (your SSID can be found on the label on the Now you’ve completed this back of your Super Hub and will be section, go to page 14 to something like ‘virginmedia1234567’). activate your Virgin Broadband.
- Page 13 WIrEd ConnECtIon First make sure your computer is switched off. Switch on the Super Hub and the large button on the front of the unit should flash. When the large button is a static blue colour, switch on your computer.
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Page 14: Activating Your Broadband
And that’s it! When you’ve completed all the steps, you’ll be ready to start surfing the web. You’ll know you’ve finished, when you see this screen welcoming you to Virgin Media. 113775_VM_Super Hub_MainGuide_AW02.indd 14 29/10/2010 10:50... -
Page 15: Passwords And Emails
Just visit virginmedia.com • The password is case sensitive. to learn more about Virgin Media Mail That means it can have both upper go to virginmedia.com/help/email and lower case characters, so ‘a’... - Page 16 Hub Username’ and ‘Super Hub such as SSID (your wireless network Password’. These can be found on the name), Passphrase (security password), label on the back of your Super Hub ‘Auto detect’ or ‘Manually set’ under ‘Super Hub settings’. (wireless channel) and WEP/WPA/ WPA2 (security encryption type).
- Page 17 SSID to aid security. When Setting this to ‘Auto detect’ will ensure disabled your Network will not appear your Super Hub scans for and uses the when devices scan for available cleanest wireless channel every time networks. These devices will have to be you switch it on.
- Page 18 Allows you to enable remote access to provide access to further settings for your Super Hub. your Super Hub. Note that this area is Our support teams may request you do designed for advanced users only. this to help us remotely access/support you Super Hub, for example.
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Page 19: Frequently Asked Questions
Super Hub be impacted. with an Ethernet cable. Your Super Hub comes with the latest Wireless Security enabled ensuring Why is my wireless broadband maximum performance with WPA2 slower than I expected? - Page 20 USB 2.0 port, or The default ‘SSID’ and ‘Passphrase’ performance will be impacted. for your Super Hub is printed on the How can I access/change my label on the rear of the unit. Super Hub settings?
- Page 21 You can restore your Super Hub settings to their ‘default’ state (this can be found on the label on the rear of your Super Hub) either via the Super Hub Settings area (see page 14), or using the ‘Rest’ pin-hole which can be found on the bottom left edge of your Super Hub.
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Page 22: Trouble Getting Online
• Still having issues? Why not connect • Super Hub – plugged in and switched using an Ethernet cable? This will help on at the wall. show where the problem is should you need to call us. -
Page 23: Getting The Best Of Broadband
It’s that old trick of switch off, leave performance problems. To learn for 60 seconds and turn back on again. more go to virginmedia.com/dhs Switch the Super Hub back on first, then your computer. Make sure you check the minimum computer specification... -
Page 24: Need Some Help
To find out about any network issues, call our status line for In My Virgin Media you can get free free on 0800 052 4315 or visit Computer Security, Backup & Storage virginmedia.com/servicestatus and Email. You can even manage bills and payments from here. - Page 25 Virgin Media Mail Address Wireless Network SSID Wireless Network Passphrase Super Hub Settings Login Username Super Hub Settings Login Password Now, put this booklet somewhere safe and have fun surfing the net. But if you have any questions, just give us a call.
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