Basic Troubleshooting - Sonos BOOST Product Manual

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Basic Troubleshooting

Warning: Under no circumstances should the product be repaired by anyone other than an
authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos
Customer Support for more information. Do not open the system as there is a risk of electric
shock.
BOOST not detected during setup
• Did you allow Sonos to check for updates? The SONOS BOOST requires software version 5.1 or later.
• If your software version is current, a network or a firewall issue may be preventing the BOOST from connecting to your
Sonos system. If the BOOST is connected to your router, you can try the steps below to resolve this issue. If you are
still experiencing problems, please contact the Sonos Customer Care team and we'll be happy to help.
• Check the firewall
If you are setting up your Sonos system using a Mac or PC, firewall software installed on the computer may be
blocking the ports that Sonos uses to operate. First, disable all your firewalls and try to connect again. If this resolves
the problem, you should configure your firewall to work with the Sonos Controller app. Please go to our Web site at
http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try the step
below.
• Check the router
You can bypass your router's switch to determine whether there are any router configuration issues by connecting
Sonos as depicted in the following illustration (note that the BOOST and the computer still have Internet access in this
configuration):
• Be sure that your cable/DSL modem is connected to the router's WAN (Internet) port.
• Temporarily remove any other components that are wired to your network.
• Connect an Ethernet cable from the computer directly to the back of the BOOST, and then connect another Ethernet
cable from the BOOST directly to one of the LAN ports on your router.
Product Guide