JVC DM65USR User Manual page 49

Roku Streaming Stick (Roku Ready Version)
® ™ ®
Important Product Information
The License Agreement
The Roku and third-party software license terms can be found at: www.roku.com/license. Use of the Roku®
Streaming Stick™ (Roku Ready® Version) constitutes acceptance of as well as agreement to those license terms.
One (1) Year Limited Hardware Warranty
Subject to the additional terms and conditions set forth below, Roku provides this Limited Warranty:
• Only to the person or entity that originally purchased the Streaming Stick from Roku or from one of its
authorized re-sellers or distributors; and
• Only for Streaming Sticks purchased and delivered to the end user within the United States and Canada.
Limited Warranty
Roku warrants the Streaming Stick hardware against defects in materials and workmanship under normal use
for a period of one (1) year from the date of purchase ("Warranty Period"). If Roku determines that the Streaming
Stick's hardware is defective, Roku will either repair the unit or replace the unit with either a new or rebuilt
Streaming Stick, at its option. If the Warranty Period has expired or is otherwise not applicable (see Scope and
Limitation on Warranty below), we will return the Streaming Stick to you. More information about this warranty
can be found at www.roku.com/support. THE FOREGOING SETS FORTH ROKU'S SOLE OBLIGATION AND YOUR
EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS LIMITED WARRANTY. Return and Warranty Service
Process Please access and review the online help resources at www.roku.com/support before seeking warranty
service. To return or obtain warranty service for a Streaming Stick, you must first obtain a Return Merchandise
Authorization (RMA) number from a Customer Support Representative (CSR) at Roku.
Customer Support
Contact information can be found by visiting www.roku.com/support. RMA numbers expire thirty days from
issuance. Roku may attempt to troubleshoot a warranty-related problem prior to issuing a RMA number. Please
be prepared to provide additional information upon request. Once a RMA number is obtained, you must ship
your Streaming Stick, freight prepaid, together with proof of purchase and all accessories, in either the original
packaging or packaging affording an equal degree of protection, to the Roku authorized distribution facility
identified by the CSR. Failure to return any of the accessories could result in a delay and/or result in an invoice to
you or credit to Roku for the missing accessories. Important: When emailing for a RMA number, please provide
the following information with your request: (a)model number, (b) serial number, (c)problem description,
(d) software version (located in the System Configuration menu), (e) date of purchase, (f ) place of purchase
(reseller or online place of purchase), and (g) return shipping address (P.O. boxes are not accepted). Scope of and
Limitation on Warranty The warranty on the Streaming Stick is limited to the repair or replacement of defective
units as described in the Limited Warranty section above. This warranty does not cover customer training or
education, installation, set up adjustments, or signal reception problems. This warranty also does not cover any
issue related to the service provided by your Service Provider, including but not limited to service disruption,
changes in service terms, changes in offerings, changes in format, or technical problems. This warranty does not
cover damage due to acts of God, accident, misuse, abuse, negligence, commercial use or modification of, or to
any part of, your Streaming Stick.
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