Troubleshooting 045 - Godex RT200 User Manual

6
Maintenance And Adjustment
6.2 Troubleshooting
Problem
The printer is switched on but the LED
does not light up.
The LED lights up red and printing is
interrupted.
The label stock passes through the printer
but no image is printed.
The label stock jams during printing.
There is no printed image on some parts
of the label.
There is no printed image on part of the
label or the image is blurred.
The printed image is positioned
incorrectly.
A label is missed out during printing.
The printed image is blurred.
The cutter does not cut off the labels in a
straight line.
The cutter does not cut off the labels
completely.
When using the cutter, the labels are not
fed through or cut off incorrectly.
The label dispenser is not functioning
normally.
**** If any problems occur that are not described here, please contact your dealer.
♦ Check the power supply.
Please see the Section 2.4
Check the software settings (driver settings) or command codes.
♦
Look for the error alert in the table in Section 3.3. Error Alerts.
♦
Check whether the print mechanism is closed correctly.
♦
Please see the Section 3.3
♦ Please make sure that the label stock is loaded the right way up
and that it is suitable material.
Choose the correct printer driver.
♦
Choose the correct label stock and a suitable printing mode.
♦
Clear the paper jam. Remove any label material left on the
♦
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
Please see the Section 6.1
Check whether any label material or ribbon is stuck to the thermal
♦
print head.
♦ Check for errors in the application software.
Check whether the starting position has been set incorrectly.
♦
Check the ribbon for wrinkles.
♦
♦ Check the thermal print head for dust or other dirt.
Use the internal "~T" command to check whether the thermal print
♦
head will carry out a complete print job.
Check the quality of the print medium.
♦
Check whether there is paper or dust covering the sensor.
♦
Check whether the label stock is suitable. Contact your supplier.
♦
Check the paper guide settings.
♦
Check the label height setting.
♦
Check whether there is dust covering the sensor.
♦
Run the auto-detection function.
♦
Please see the Section 3.2
Check the darkness setting.
♦
Check the thermal print head for dust or dirt.
♦
Please see the Section 6.1
Check whether the label stock is positioned straight.
♦
Check whether the label is more than 0.2 mm thick.
♦
Check whether the cutter has been correctly installed.
♦
♦ Check whether the paper guides are functioning correctly.
Check whether there is dust on the label dispenser.
♦
♦ Check whether the label stock is positioned correctly.
45
Solution