Getting Support Through Remote Management; Finding The Contact Information For Service; Requesting Service - Samsung SMART TV E-Manual

Getting support through Remote Management

메뉴/123 메뉴 Support
You can use this feature to let Samsung Electronics diagnose your TV remotely, when you need
assistance with your TV.
You will need to read and agree to the service agreement before using this feature.
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This feature is only available when your TV is connected to the Internet.

Finding the contact information for service

메뉴/123 메뉴 Support
You can view the address of the Samsung website, the call center phone number, your TV's model
number, your TV's software version, the Smart Hub info, and other information you may need to get
service support from a Samsung call agent or the Samsung website.
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To view the Open Source License, press the

Requesting service

메뉴/123 메뉴 Support
You can request service when you encounter a problem with the TV. Select
displayed. The Request Service Support screen appears. Select the item matching the problem that
you encountered, and then select Send.
Remote Management
Contact Samsung
button.
Request Support
Try Now
Agree
on the pop-up