TIPTEL IP-284 Manual
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TIPTEL IP-284 Manual

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Tiptel IP-284
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  • Page 1 Manual (EN) Tiptel IP-284 Yealink SIP-T26P tiptel...

  • Page 2: About This Guide

    About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashionable and sleek design, abundant telephony applications, broad interoperability with the popular 3 party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.

  • Page 3: Table Of Contents

    Tables of Contents Getting Started ................. - 1 - Packing List ..........................- 1 - Assembling the Phone ........................ - 2 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 4 - Configuring via keypad ...................... - 6 - Overview ..................
  • Page 4 Dial Now .......................... - 30 - Area Code ........................- 31 - Block Out ......................... - 32 - Using the Basic Call Functions ............. - 32 - Making a call ..........................- 33 - Call Devices ........................- 33 - Call Methods ........................
  • Page 5 Line ..........................- 53 - Speed Dial ........................- 53 - Intercom ........................... - 53 - Xml Browser ........................- 54 - URL ..........................- 54 - Share Line ........................- 54 - URL Record ........................- 55 - Conference ........................- 55 - Forward ..........................

  • Page 6: Getting Started

    Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone  Phone Stand  Power Adapter  - 1 -...

  • Page 7: Assembling The Phone

    Enterprise IP Phone Getting Started Handset & Handset Core  Ethernet Cable  Quick Installation Guide & Quick Reference  CD Content  Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list：...
  • Page 8 Enterprise IP Phone Getting Started Connect Network and Power.  1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information.

  • Page 9: Configuration And Registration

    Enterprise IP Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.
  • Page 10 Enterprise IP Phone Getting Started Network Settings Choose Network->Internet Port (WAN), DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS server, etc.

  • Page 11: Configuring Via Keypad

    Enterprise IP Phone Getting Started Configuring via keypad Network Settings: Press Menu->Settings->Advanced Settings->Network->WAN Port /PC Port/VLAN to enter the internet relating configuration page. Account Settings: Press Menu->Settings->Advanced Settings->Accounts->Enter to configure the account settings. You can refer to the above “Configuring via Web Page” for the parameter details. - 6 -...

  • Page 12: Overview

    Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered, and blink when someone calls in or there is a call on mute.
  • Page 13 Enterprise IP Phone Overview Dial Pad Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode, you can enter digits, lower / upper case or special characters. Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions.

  • Page 14: Led Instruction

    Enterprise IP Phone Overview LED Instruction Table 1 Call /Line Appearance Button LEDs for BLF LED Status Description Steady green Call/line appearance is in idle status Slow blinking red Call/line appearance is ringing Steady red Call/line appearance is active Fast blinking red Call/line appearance is not available It is not active as call/line appearance Table 2 Call /Line Appearance Button LEDs for BLA (Bridged Line Appearances)

  • Page 15: Icon Instruction

    Enterprise IP Phone Overview Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings: Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls...
  • Page 16 Enterprise IP Phone Overview Using Web user interface in an Internet browser from your PC; please refer to “Configuration and Registration” to get into the Web interface. In many instances, it is possible to use both the user interfaces to operate the phone and change settings;...
  • Page 17 Enterprise IP Phone Overview --Reset To factory √ --Set admin password √ Update --Set AES Key √ --Keypad Lock √ Other Features --Messages √ --History √ √ --Directory √ --Contacts √ --Blacklist √ --Level Note: 1. The above phone functions are available in Admin mode. 2.

  • Page 18: Customizing Your Phone

    Enterprise IP Phone Using the Basic Call Functions Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: Network status: IP Address, Mac Address, Gateway, DNS, WAN, LAN, etc; ...

  • Page 19: Time And Date

    Enterprise IP Phone Customizing Your Phone administrator for more information about loading language packs. To change the language via Phone interface： 1) Press Menu->Settings->Basic Settings->Language. 2) Scroll through the list of available languages. 3) Press the Save hot key when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose.
  • Page 20 Enterprise IP Phone Customizing Your Phone 2) Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour. 3) Use the Switch hot key to choose a preferred date format, the IP phone can support 7 kind of date display format.

  • Page 21: Keypad Lock

    Enterprise IP Phone Customizing Your Phone Note: By default the time zone is +8 China(Beijing), Daylight Saving Time is Automatic. Keypad Lock You can lock the keypad of your phone when you are temporarily not using it. This function helps you to protect your phone from unauthorized use. You can lock the following specific keys: Menu Key: The Menu hot keys can not be used until unlocked.

  • Page 22: Audio Settings

    Enterprise IP Phone Customizing Your Phone 5) The icon will be displayed on the top right corner of the idle screen. 6) If you choose Lock&Answer, it will show the icon on the user interface. To unlock the phone via Phone interface: 1) Press Menu hot key, you are prompted for the password.

  • Page 23: Ring Tones

    Enterprise IP Phone Customizing Your Phone Ring Tones You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1) Press Menu->Settings->Basic Settings. 2) Scroll to Ring Tone, and press Enter hot key. 3) Use the navigation keys to highlight the specific one.

  • Page 24: Codec Selection

    Enterprise IP Phone Customizing Your Phone To update the new Ring Tone via Web interface: 1) Click Browse button to choose the specific ring tone file. 2) Click Upload button to upload the file, then Confirm button to save the change. Note: 1.

  • Page 25: Contact Management

    Enterprise IP Phone Customizing Your Phone Contact Management Edit/Add/Delete Contact You can store a large number of contacts in your phone's contact list. You can add, edit, delete, dial, and search for a contact in the contact list. To add a contact via Phone interface: 1) Press Dir->Contacts->Enter.
  • Page 26 Enterprise IP Phone Customizing Your Phone To edit/delete a contact via Phone interface: 1) Press Dir->Contacts->Enter. 2) Use the navigation key to highlight the one you want to edit/delete, then press Option hot key, scroll to Detail/delete, and press OK hot key. 3) Make the desired changes and press OK hot key to confirm.

  • Page 27: Import/Export Contact List

    Enterprise IP Phone Customizing Your Phone Choose Contacts interface to do the relating changes. Please refer to the instruction above for the parameters’ detail. Import/Export Contact list Import/Export Contact List via Web interface: 1) Choose Contacts->Local Phone Book. 2) Browse the specific contact list file in .XML format, and then click Import button. The imported contact lists will be showed in the Contact List.

  • Page 28: Remote Phone Book

    Enterprise IP Phone Customizing Your Phone Remote Phone Book The IP phone has directory itself, but in the enterprise applications where there are a need for a common phone book. For the maintenance and the update of it, the common phone book is usually carried out on the server or IPPBX to maintain up-to-date public phone book, terminal users need to have remote phone book function.

  • Page 29: Other Settings

    Enterprise IP Phone Customizing Your Phone Other Settings Key as Send Users can set a specific button (“#” or “*”) to active as the send button. To set the send key via the IP phone interface: 1) Press Menu->Features->Key as Send->Enter to enter the configuration page. 2) Press the Switch hot key to choose a button that you want to use as the send key: “#”, “*”, or disable this option.
  • Page 30 Enterprise IP Phone Customizing Your Phone 2) By the Switch hot key, you can choose the Line ID. 3) Press the navigation keys to enter and choose whether to enable the anonymous call function. This feature allows the subscriber to make a call with the display of their calling identification information blocked.

  • Page 31: Auto Redial

    Enterprise IP Phone Customizing Your Phone 7) Press the Save hot key to save the changes. Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up. To set auto redial via the IP phone interface: 1) Press Menu->Features->Auto Redial Settings->Enter to enter the configuration page.

  • Page 32: Missed Call Log

    Enterprise IP Phone Customizing Your Phone the Enter hot key to enter the configuration interface, then use the navigation keys to choose Auto Answer option. 2) Press the Switch hot key to enable or disable the auto answer function. The default is Disable.

  • Page 33: Programmable Key

    Enterprise IP Phone Customizing Your Phone with PictureEXDemo.exe. 2. You can also upload the Logo by AUTO PROVISION. 3. By the Web interface, users can set a logo to be a System Logo or a Custom Logo, and the Custom Logo is deletable. Programmable Key The hot-key, navigation keys and function keys on the keypad are editable.

  • Page 34: Dial Plan

    Enterprise IP Phone Customizing Your Phone This function can only be set via the Web interface: 1) Choose Phone->Preference->Live Dialpad. 2) Enable or disable it in the pull-down menu. 3) Click Confirm button to save the change. Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number.

  • Page 35: Dial Now

    Enterprise IP Phone Customizing Your Phone 7) Set to Replace All, then the number entered must be exactly the same as the contents of the Prefix will be replaced. Set to Replace Part, it means the entered number whose first several numbers is the same as the contents of the Prefix will be replaced.

  • Page 36: Area Code

    Enterprise IP Phone Customizing Your Phone 2) Enter the desired “x/.” 3) Press Add button to save the changes. 4) You can select a record to modify, then click Edit button to submit. 5) You can also delete a specific one from the dial plan list by pressing Del button. Note: x represents any numbers;...

  • Page 37: Block Out

    Enterprise IP Phone Customizing Your Phone 2) Enter the Code, set the Min Length and the Max Length option, and then click the Confirm button to save. Block Out The specific phone numbers can be forbidden to be call out from your IP phone. 1) Choose Phone->Dial Plan->Block Out.

  • Page 38: Making A Call

    Enterprise IP Phone Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be showed in the idle screen. 2) Press the Speaker button, icon will be showed in the idle screen.

  • Page 39: Answering A Call

    Enterprise IP Phone Using the Basic Call Functions 3) Press the Save soft key to save your changes. Answering a call Answering an incoming call 1) If you are not on another phone, lift the handset using, or press the Speaker button/ Answer hot key to answer using the speakerphone, or press the headset button to answer using the headset.

  • Page 40: Call Forward

    Enterprise IP Phone Using the Basic Call Functions displayed in the Call History. Note: The DND function can also be Enabled/Disabled in the hidden page. Call Forward This feature allows you to forward an incoming call to another phone number e.g. a cell phone or voice mailbox.

  • Page 41: Intercom

    Enterprise IP Phone Using the Basic Call Functions Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary. To configure Intercom option via phone interface: 1) Press the following hot keys: Menu->Features->Enter->Intercom->OK to enter the configuration page.

  • Page 42: Call Waiting

    Enterprise IP Phone Using the Basic Call Functions To hold/resume a call: 1) Press the HOLD button or Hold hot key to put your active call on hold. 2) If there is only one call on hold, press the Resume hot key or Hold button to retrieve the call.

  • Page 43: 3-Way Conference

    Enterprise IP Phone Using the Basic Call Functions A and B is on an conversation, A press TRAN Button or Tran hot key to put B on hold, then A can dial the third telephone number C (or press Directory soft key to enter the contact list, then choose a record) and press the Tran hot key to call out.

  • Page 44: Message

    Enterprise IP Phone Using the Basic Call Functions 4) During the conference, press the Split hot key to split the conference into two hold lines, and press the Resume hot key to resume the chosen call respectively. 5) Hang up to disconnect all parties. Message The phone supports SMS (Short Messaging Service) and Voicemail, if you want to use them, please make sure that your VoIP telephony system supports this functionalities...

  • Page 45: Sms

    Enterprise IP Phone Using the Basic Call Functions Before retrieving the new voicemail, please make sure that the connecting code has been set on the phone. You can retrieve the SMS in the same way as Voicemail. To retrieve the SMS via Phone interface: 1) Press Menu->Messages->Text Message to enter the configuration interface.

  • Page 46: Using The Advanced Phone Functions

    Enterprise IP Phone Using the Basic Call Functions previous menu. To delete the message via the Phone interface: 1) After retrieving the specific message, press Delete hot key. 2) You are prompted to confirm the Delete, press Yes hot key to delete the message, press No hot key to return to previous menu.

  • Page 47: Tls

    Enterprise IP Phone Using the Advanced Phone Functions advanced Account Setting. Field Name Description Keep-alive Defines whether active phone Keep-alive Message mechanism. The default is Enabled. Keep-alive This parameter specifies how often the phone will send a packet Interval to the SIP server. Default is 30 seconds. Login Expire This parameter specifies the time frequency that phone refreshes its registration.

  • Page 48: Network Setting

    Enterprise IP Phone Using the Advanced Phone Functions Network Setting PC Port Setting Please refer to the previous part “Configuration and Registration” for the basic Network WAN setting information. The following table lists the instructions of the field about the Network PC Port Setting.

  • Page 49: Vlan Setting

    Enterprise IP Phone Using the Advanced Phone Functions 2) Enter the password required, scroll to Network option, then press Enter hot key, select PC port and press Enter hot key. 3) If you choose Bridge, it will return to the previous menu. 4) If you choose Router, you will be prompted to enter the IP Address, Subnet Mask, DHCP Server Disable/Enable.

  • Page 50: Https

    Enterprise IP Phone Using the Advanced Phone Functions 4) Set the VLAN Status, and input the VID Number, Priority. 5) Press Save hot key to save the settings, or Back hot key to return to VLAN menu. 6) Follow the same way to set the PC Port option. To configure VLAN settings via Web interface: Choose Network->Advanced to do the relating configuration.

  • Page 51: Maintenance Tasks

    Enterprise IP Phone Using the Advanced Phone Functions Note: For more details of the HTTPS, you can consult with your system administrator. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode  Administrator Mode ...

  • Page 52: Administrator/User Password

    Enterprise IP Phone Using the Advanced Phone Functions set according to user requirements. The default mode is User. Users can switch the mode via Phone interface: 1) Press Menu->Level->OK to enter the configuration page. 2) Enter the User Type and Password you want to switch to. 3) Press the OK soft key to save your changes.

  • Page 53: Reboot

    Enterprise IP Phone Using the Advanced Phone Functions Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot by the X button (or Tran button)： When the IP phone is idle, press the X button (or Tran button) for about 5 seconds, it will pop up a frame reminding whether to confirm reboot operation.

  • Page 54: Firmware Update

    Enterprise IP Phone Using the Advanced Phone Functions If you confirm all current setting changes including contact list, call history, account settings, etc will be lost, you need to export the configuration first if you still want to import the old configurations after reset. Or your phone must be configured a new manually unless mass provisioning is used! To Export/Import the old configuration file via Web interface: 1) Choose Upgrade->Advanced, select Import/Export Configuration, choose Export...

  • Page 55: Decryption

    Enterprise IP Phone Using the Advanced Phone Functions Decryption This IP phone can support y000000000005.cfg and mac.cfg files encryption and decryption for user authentication to realize s ecurity usage. If there are any encrypted y000000000005.cfg or mac.cfg files on the server, users can open the webpage of your IP phone.

  • Page 56: System Log Export

    Enterprise IP Phone Using the Advanced Phone Functions 2) Enter the Common AES and the MAC-oriented option. 3) Press the Save hot key to save the changes. System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis.

  • Page 57: Blf

    Enterprise IP Phone Using the Advanced Phone Functions  Line（Which displayed as SIP Trunk on the phone UI）  Speed Dial  Intercom  Xml Browser   Shared Line  URL Record  Conference  Forward  Transfer  Hold ...

  • Page 58: Line

    Enterprise IP Phone Using the Advanced Phone Functions number you want to monitor. 3) Press Confirm button to save the changes. Please refer to “LED Instruction” for more details about the LED status in different situation. Note: In the Web interface, you can also set the pickup number to active the pickup function. For example, if you set the BLF number as 212, and the pickup number is *83, then when there is an incoming call to 212, press the BLF key, it will call out the *83 automatically to pickup the incoming call on 212.

  • Page 59: Xml Browser

    Enterprise IP Phone Using the Advanced Phone Functions Note: Your VoIP PBX must support this feature. And make sure the intercom extension enables the Auto-answer function. Xml Browser Xml browser is a simple browser function, which is based on xml language and http/https service, users can use tools such as php, javascript, etc., accordance with the established syntax, to generate server-side functions dynamically to meet the needs of the user xml file, and then downloaded it to sip phone by http/https, so as to...

  • Page 60: Url Record

    Enterprise IP Phone Using the Advanced Phone Functions To assign the key as SLA: 1) Choose Phone->DSS Key->Memory Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, and choose Share Line from the list.

  • Page 61: Forward

    Enterprise IP Phone Using the Advanced Phone Functions Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward page and you can set the Forward to number, then when there is any call to the extension number will be forwarded to the set number automatically.

  • Page 62: Redial

    Enterprise IP Phone Using the Advanced Phone Functions choose DND from the list. 2) Press Confirm button to save the changes. Redial If the key is configured as Redial key, press this key under the idle status, it will fetch the last dialed number, then you can choose a special line to call out by pressing the line keys.

  • Page 63: Call Park

    Enterprise IP Phone Using the Advanced Phone Functions Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. The “call park” feature is activated by pressing a preprogrammed button or a special sequence of buttons.

  • Page 64: Voicemail

    Enterprise IP Phone Using the Advanced Phone Functions Voicemail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key. To assign the key as Voicemail: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Voicemail from the list.

  • Page 65: Xml Phonebook

    Enterprise IP Phone Using the Advanced Phone Functions the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Private Hold from the list. 2) Press Confirm button to save the changes.

  • Page 66: Hot Desking

    Enterprise IP Phone Using the Advanced Phone Functions Hot Desking Hot desking is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.

  • Page 67: Voice

    Enterprise IP Phone Using the Advanced Phone Functions 3) Press Confirm button to save the changes, Cancel to cancel the change. Note: Please contact your system administrator for more information about the frequency and time period parameters. You can enter up to 8 groups for each tone. If the frequency is set as 0, it means silence.

  • Page 68: Ring

    Enterprise IP Phone Using the Advanced Phone Functions Ring Users can group your contacts, and then set the ringing tone for each group. To edit the Ring option via Web interface: 1) Choose Phone->Ring. 2) Internal Ringer Text: To set group name. For example, family. 3) Internal Ringer File: To choose a special ring tone for the group.

  • Page 69: Trouble Shooting

    Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server.
  • Page 70 Enterprise IP Phone Trouble Shooting How to send SMS? You could edit the SMS in the Menu-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the option” Select and Upgrade Firmware”...
  • Page 71 Enterprise IP Phone Trouble Shooting - 66 -...

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