HP ProLiant SL2x170z G6 Server Maintenance And Service Manual
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HP ProLiant SL2x170z G6 Server Maintenance And Service Manual

HP ProLiant SL2x170z G6 Server Maintenance And Service Manual

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HP ProLiant SL2x170z G6 Server

Maintenance and Service Guide
Part number 571288-006
Sixth edition March 2013

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Summary of Contents for HP ProLiant SL2x170z G6 Server

  • Page 1: Hp Proliant Sl2X170Z G6 Server

    HP ProLiant SL2x170z G6 Server Maintenance and Service Guide Part number 571288-006 Sixth edition March 2013...
  • Page 2 © Copyright 2009, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Illustrated parts catalog ......................... 16 Mechanical components ......................... 16 System components ..........................19 HP contact information ........................... 23 Before you contact HP ..........................23 Removal and replacement procedures ....................24 Hardware configuration tools ........................24 Hardware configuration information ......................24 Electrostatic discharge information ......................
  • Page 4 Setup utility menu bar ........................65 BIOS update ............................71 Clear CMOS ............................72 Power-on self-test (POST) ......................... 72 POST error indicators ........................72 POST errors message definition ......................73 POST related troubleshooting......................76 Physical and operating specifications ..................... 77 System unit ............................

  • Page 5: Customer Self Repair

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 6 Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
  • Page 7 In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi.
  • Page 8 Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: •...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
  • Page 11 CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido.
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
  • Page 18 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 19: System Components

    Thermal sensor board 576888-001 Mandatory IPMI card 536668-001 Optional Memory modules — — HP Z1GB PC3-10600E 1x1GB 1R Kit 501539-001 Mandatory HP Z2GB PC3-10600E 1x2GB 2R Kit 501540-001 Mandatory HP Z2GB PC3-10600R 1x2GB 2R Kit 501533-001 Mandatory HP Z4GB PC3-10600R 1x4GB 2R Kit...
  • Page 20 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 21 Catalogue illustré. Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo.
  • Page 22 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 23: Hp Contact Information

    If you have purchased a Care Pack (service upgrade), see the Support & Drivers website at http://www8.hp.com/us/en/support-drivers.html. If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website at http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html.

  • Page 24: Removal And Replacement Procedures

    Removal and replacement procedures This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant SL2x170z G6 server. Review the specifications of a new component before installing it to make sure it is compatible with the server. When you integrate new components into the system, record its model and serial number, and any other pertinent information for future reference.

  • Page 25: Pre-Installation Procedure

    Press the power button on the front panel to turn on the server. NOTE: The HP ProLiant SL2x170z G6 server supports up to two 750-W power supply units, but one power supply only supports two 170 system boards and two power supply support four 170 system boards.

  • Page 26: Symbols On Equipment

    WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 27: Powering Down The Server

    This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

  • Page 28: Cable Management

    Figure 1 Removing the top cover To reinstall the top cover: Align the top cover to the chassis and then slide it towards the front panel to position it into place. Install the two rear screws to secure the top cover to the chassis. Figure 2 Reinstalling the top cover Cable management...
  • Page 29 • Do not sharply bend any cable. A sharp bend can break the internal wires. • Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. • Never crease a SATA data cable. • Do not rely on components like the drive cage, power supply, or system cover to push cables down into the chassis.

  • Page 30: Cable Connections

    Cable connections The following table provides the system board designators that various cables plug into. For more detailed information about system board components, see system board components. Table 1 Node cable connections Cable System Board Designator SATA cable connector SATA0 SATA cable connector SATA1 SATA cable connector...

  • Page 31: Hard Drives

    Hard drives The server supports four 3.5-inch hard disk drives, two in each tray (one per server) or eight 2.5-inch hard disk drives, four in each tray (two per server). You can install two 3.5-inch hard disk drives or four 2.5-inch SAS or SATA hard drives. An HBA is required to support SAS hard disk drives. Figure 4 Hard drive locations Item...
  • Page 32 Figure 5 Installing the hard drive assembly To remove hard drive assembly: Slide the HDD Latches to unlock the HDD Handle. Raise the HDD handle. Lift the HDD from the tray. Lower the HDD handle. Lock the HDD carrier latches. Figure 6 Removing hard drive assembly Removal and replacement procedures 32...

  • Page 33: System Board Configuration

    System board configuration Processor HP ProLiant SL2x170z G6 Server, with four 170 system boards, supports eight-processor operation. With two processors installed, each 170 server supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a processor failure message.
  • Page 34 CAUTION: Place heatsink down in an upright position with the thermal patch facing upward. Do not let the thermal patch touch the work surface. Figure 8 Removing the heatsink IMPORTANT: If the heatsink has been removed for any reason on a previously installed processor, it is critical that you apply more thermal interface material to the integrated heat spreader on the processor to ensure proper thermal bonding between the processor and the heatsink.
  • Page 35 Figure 10 Removing the processor Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool. Figure 11 Securing the processor CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.
  • Page 36 Carefully insert the processor into the processor installation tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. Figure 12 Inserting the processor Removal and replacement procedures 36...
  • Page 37 Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Figure 13 Installing the processor CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: •...
  • Page 38 Figure 14 Removing the processor installation tool Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement.
  • Page 39 CAUTION: HP recommends using Shin-Etsu X-23-7783D thermal grease compound for your server. Apply all the grease to the top of the processor in the following pattern to insure even distribution.

  • Page 40: Memory

    Installing the heatsink Memory HP ProLiant SL2x170z G6 server chassis supports two trays. Each tray has two server nodes. Each node has 16 DIMM slots. A fully configured server system with two trays can support up to 64 DIMM slots for maximum memory capacity of 512 GB.
  • Page 41 • Supported configurations: ○ One DIMM per processor: 8A for CPU1; 8A for CPU2. ○ Three DIMMs per processor: 8A, 5B, 2C for CPU1; 8A, 5B, 2C for CPU2. ○ Six DIMMs per processor: 8A, 7D, 5B, 4E, 2C, 1F for CPU1; 8A, 7D, 5B, 4E, 2C, 1F for CPU2 ○...

  • Page 42: Pci Expansion Cards

    If the holding clips do not close, the module is not inserted correctly. NOTE: The ProLiant SL2x170z G6 server supports up to 64 memory modules. Install them in the DIMM slots starting from the DIMM 1 slot. PCI expansion cards System board PCI expansion slots There is one PCIe Gen2 x16 riser card slot on the system board.
  • Page 43 Figure 22 System board PCIe expansion slot on each 170 server Item Designator Component Function PCIe slot PCIe slot Supports PCIe x16 riser card Figure 23 PCIe riser card slot location • Single-slot PCIe riser card (x16 slot) To remove the PCIe bracket: Remove one screw which secures PCIe bracket to the rear panel.
  • Page 44 Figure 24 Removing the PCIe bracket To remove the riser card: Remove the two screws securing the riser card to the PCIe bracket. Remov Figure 25 ing the PCIe x16 riser card Removal and replacement procedures 44...
  • Page 45 To install the riser card: Tighten two screws which secure the riser card to the PCIe bracket. Put the bracket down. Figure 26 Installing the riser card To install the PCIe bracket: Align the PCIe bracket slot to the connector on the main board and then push the card into the connector.
  • Page 46 Figure 28 Removing the PCIe card To install the PCIe card: Open the PCIe latch. Remove PCIe card or blank. Push the PCIe card into riser card connector. Close PCIe latch. Install screws. Figure 29 Installing the PCIe card Removal and replacement procedures 46...

  • Page 47: Ipmi Card

    IPMI card To remove the IPMI card: Unfasten the screws mounting the IPMI card. Unplug the IPMI module vertically to release it from the connector. Unfasten the screw to separate the IPMI card. Reinstall the IPMI bracket back to the tray and secure it with screws. Figure 30 Removing the IPMI card To install the IPMI card:...

  • Page 48: System Battery

    WARNING: Note the following reminders when replacing the system battery: • Replace the battery with the same type as the battery recommended by HP. Use of another battery may present a risk of fire or explosion. • A risk of fire and chemical burn exists if the battery is not handled properly. Do not disassemble, crush, puncture, or short external contacts, or expose the battery to temperatures higher than 60°C (140°F).

  • Page 49: System Board Removal And Replacement Procedure

    Figure 33 Replacing the battery System board removal and replacement procedure To remove the system board: Press the tray latch to release the tray handle. Rotate the tray handle to disengage the power connector. Pull the tray assembly out of the chassis. Figure 34 Removing the tray assembly Remove the nine screws that secure the system boards to the tray.
  • Page 50 Figure 35 Removing the system board To replace the system board: Put the system boards on the tray. The nine screw holes on the tray should align with the system board. Fasten the nine screws on the system boards to secure the system boards to the tray. Figure 36 Installing the system board Push the tray assembly into the tray bay until it stops.

  • Page 51: Power Supply Unit (Psu)

    Figure 37 Installing the tray assembly NOTE: After the system board is replaced, reset specific BIOS settings including the system serial number using the Setup Utilities procedures on page 63. Power supply unit (PSU) Located on the rear panel of the server power supply is a standard auto ranging 750 watt PSU with PFC (power factor correction) function.
  • Page 52 To install the power supply: Pull the power blank out of the power cage. Figure 40 Removing the power blank Align the power supply cage connector with the open slot of power supply. Slide the power supply into the power supply bay until it stops. Figure 41 Installing the power supply To remove the power supply:...

  • Page 53: System Fan

    Figure 42 Removing the power supply System fan The server has four system fans located on the chassis’ center wall. The figure below identifies the system fans by their device number and shows their corresponding cable connections. Figure 43 System fan connection Device number Connector System fan 1...
  • Page 54 To remove the system fan: Disconnect the fan cable from its corresponding board connector. Lift the system fan away from the chassis. Figure 44 Removing the system fan To replace the system fan: Insert the system fan into the fan bracket. Connect the fan cable to its corresponding board connector.

  • Page 55: Connectors, Switches, And Leds

    This chapter contains illustrations and tables identifying and describing the connectors, switches, buttons, and LED indicators located on the front panel, rear panel, system board and hard drives of the HP ProLiant SL2x170z G6. Connectors and components Front panel components...

  • Page 56: Rear Panel Components

    Rear panel components Figure 47 Rear panel components of a two-170-server system Item Description RJ45 port Power supply 2 Power supply 1 UID LED Connectors, switches, and LEDs 56...

  • Page 57: System Board Components

    System board components Figure 48 System board components Item Designator Description Top: Serial port Bottom: VGA port Top: Serial port A Bottom: VGA port UID LED/SW Health LED Power LED/SW Top: GbE LAN port Bottom: GbE LAN port Top: USB 2.0 port Bottom: USB 2.0 port IPMI port CR1~CR9...

  • Page 58: Jumpers - Password And Chassis Id

    If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board. Jumpers – password and chassis ID Password (J50) and chassis ID (J45) jumpers describes the jumper settings.

  • Page 59: Front Panel Led Indicators

    Front panel LED indicators This section contains illustration and descriptions of external status LED indicators located on the front panel. These LED indicators aid in problem diagnosis by indicating the status of system components and operations of the server. Th e front panel LED indicators allow constant monitoring of basic system functions while the server is operating.

  • Page 60: Health Led Indicator

    Health LED indicator Figure 50 Health LED Indicator Location Health LED indicator status Table 6 Component Status Description Health LED indicator Flashing red Critical system failure detected Flashing amber System degraded Green System is on and no failure detected. System is off and there is no failure prior to system power off.

  • Page 61: Uid Led Indicator

    UID LED indicator Figure 51 the UID LED Indicator location Table 7 UID LED indicator states Component Status Description UID LED indicator Blue Identification Flashing blue System is being remotely managed LAN port LED indicator The LAN port on the front panel has two LED indicators that allow monitoring of network activity. Figure 52 LAN/LED indicator locations LAN/LED indicator states...
  • Page 62 LAN/LED indicator states Table 8 Item Component Status Description LAN activity status LED indicator Flashing green Ongoing network data activity. No network data activity or no connection. LAN network speed LED Steady green The LAN connection is using a GbE indicator link.

  • Page 63: Diagnostic Tools And Setup Utilities

    If the server is already turned on, save your data and exit all open applications, then restart the server. When the HP logo is displayed during POST, press F10 into BIOS Setup Utility. If you fail to press F10 before POST is completed, you will need to restart the server.

  • Page 64: Navigating Through The Setup Utility

    Navigating through the Setup Utility Use the keys listed in the legend bar on the right of the Setup screen to navigate through the various menu and submenu screens of the Setup Utility. lists these legend keys and their respective Table 9 functions.

  • Page 65: Setup Utility Menu Bar

    Figure 43 Setup Utility General Help screen Press F1 to get the general help message box. Setup utility menu bar The BIOS Setup Utility provides a menu bar with the menu selections. The menu bar choices are described in the topics below. Main menu Figure 44 Main menu of BIOS Setup Utility 1...
  • Page 66 Figure 45 Main menu of BIOS Setup Utility 2 Use this menu to set the system time and date, and configure of the following items: • View BIOS build date and version. • View CPU type / CPU speed /CPU physical count information. •...

  • Page 67: Advanced Menu

    Advanced menu Figure 46 Advanced menu of the BIOS Setup Utility 1 WARNING: Incorrect settings may cause the server to malfunction. To correct the settings, press F9 key to restore the default settings. • CPU Configuration – Configure and view the current CPU configuration and settings. •...

  • Page 68: Security Menu

    Figure47 IPMI Configuration menu of the BIOS Setup Utility • SEL Configuration – Configuration of the BMC System Event Log. • Serial Port Configuration – Select to configure system serial ports. • LAN Configuration – Select for LAN configuration. • Watchdog Configuration –...
  • Page 69 Figure 49 Security menu of the BIOS Setup Utility 2 Use this menu to configure the following items: • Administrator Password --- Display if an administrator password is Set or Not. • Change Admin Password --- Allows you to access and change all settings in the Setup Utility. The administrator password allows you to configure access for system users.

  • Page 70: Boot Menu

    Boot menu Figure 50 Boot menu of the BIOS Setup Utility Use this menu to configure the boot settings. • Boot Device Priority – Use this screen to specify the order in which the system checks for a boot device. •...

  • Page 71: Bios Update

    Exit menu Figure 51 Exit menu of the BIOS Setup Utility Use this menu to save changes or discard changes. When you save and exit, the server reboots. • Save Changes and Exit --- Save the changes you have made and exit the BIOS Setup Utility. (You can also press F10 key.) •...

  • Page 72: Clear Cmos

    POST. The number of tests displayed depends on the configuration of the server. During POST you can: • Press ESC to skip the HP logo and go to POST boot progress display system summary screen. • Press F7 to display the Boot menu. •...

  • Page 73: Post Errors Message Definition

    012 --- CMOS Date/Time not set Table lists the most common POST error messages with corresponding 10 POST error messages troubleshooting recommendation. HP recommends that you correct the error, even if the server appears to boot successfully. Table 10 POST error messages...
  • Page 74 Table 10 POST error messages Error Code Error message Description/corrective action The CMOS Date and/or Time are invalid. This error can be 012h CMOS Date/Time Not Set resolved by readjusting the system time in the Setup Utility. Password is incorrect after retried a 048h Password check failed few times.
  • Page 75 Table 10 POST error messages Error Code Error message Description/corrective action Fan Solution Not Sufficient! If one or more fans are missing, this 608h Critical Failure Detected - System message will appear with 'system Shutting Down in xx seconds! fan x missing' together. Temperature Violation Detected! Waiting 5 minutes for system to cool.

  • Page 76: Post Related Troubleshooting

    POST related troubleshooting Perform the following procedures when POST fails to run, displays error messages, or emits beep codes. If the POST failure is during a routine boot up, check the following: • All external cables and power cables should be firmly plugged in. •...

  • Page 77: Physical And Operating Specifications

    Physical and operating specifications This chapter provides physical and operating specifications for the HP ProLiant SL2x170z G6 server. System unit Table 11 Hardware specifications Item Components Processor socket Intel 1366pin FCLGA Processor support Quad-Core Intel Nehalem 5500 Series processor processor...
  • Page 78 Table 11 Hardware specifications Item Components Status LED indicators Front panel • Power/system health status • UID status • NIC activity • LAN activity • LAN link status • Power/system health status • UID status System board • Auxiliary power indicators Power supply unit (PSU) 750 W, redundant PSU support Thermal solution...
  • Page 79 Table 13 Environmental specifications Item Description Thermal output (maximum operating) 392 W/hr Acoustic emissions LWad: 6.7 Bels Normal configuration (operating at room temperature) LWad: 6.7 Bels (idle at room temperature) Table 14 Hot-plug power supply specifications Item Description Dimensions (H x W x D) 38.48 mm x 86.36 mm x 190.52 mm 1.1 kg Weight (approximate)

  • Page 80: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 81: Index

    Index power supply unit, 51 processor, 33 AC power references, 24 power-down procedures, 27 system battery, 48 system fan, 53 battery top cover, 27 replacement warnings, 48 Hardware configuration tools, 24 BIOS Setup Utility hardware specifications accessing, 63 I/O ports, 77 additional navigation keys, 64 LAN controller, 77 menu bar, 63...
  • Page 82 installing, 35 removing, 34 LAN controller, 77 Processor heatsink LED indicators spare part number, 20 Power/system health, 59 processor socket specification, 77 Memory module Processors spare part number, 19 spare part number, 19 memory controller, 77 memory modules removing, 52 guidelines for installation, 40 replacement warnings, 51 installing, 42...
  • Page 83 specifications, 77 spare part number, 16 thermal solution, 78 warnings top cover battery replacement, 48 reinstalling, 28 PSU replacement, 51 removing, 27 warranty, 5 Top cover Index 83...

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