Troubleshooting - Rosewill RHAI-13001 User Manual

Induction cooker

5. Troubleshooting

If any errors occur during operation, please check the following table to diagnose the issue
before calling for service. Below are common errors and the checks to perform.
Symptoms
After connecting the
power and pressing the
"power" key, the
appliance has no
response.
Heating being
interrupted in normal
use and a "Beep" will be
heard.
Symptoms
No operation during
heating.
Error codes occur.
If the above remedies/controls can not fix the problem, unplug the appliance immediately and
contact Technical Support for assistance. Note the error code and report it. To avoid any danger
and damage to the appliance, do not disassemble or repair by yourself.
Check points
Is the electricity in suspension?
Is the fuse broken down?
Is the plug connected firmly?
Incompatible cookware or no
cookware detected?
Is the cookware not placed in the
center of the heating zone?
Is the cookware being heated but
continually being removed?
Check points
Is the cookware empty or the
temperature too high?
Is the air intake/exhaust vent clogged
or accumulated dust?
Is the cooker working over 2 hours
without any external instruction?
E0 Internal circuit error
E1 Without cookware or Incompatible
cookware used
E2 Internal overheat
E3 Over-voltage
E4 Under-Voltage
E5 Top plate sensor open/short circuit
E6 IGBT sensor open circuit/short
circuit
E7 Top plate overheat
Remedy
Use after resuming the
electricity.
Check the root causes
carefully. If the problem
cannot be fixed, please contact
Service Center for checking
and repairing.
Replace with a compatible
cookware for use with the
induction cooker.
Place the cookware at the
center of the defined heating
zone.
Place a cookware inside the
heating zone.
Remedy
Please check whether the
appliance is being misused.
Ensure the vents are free and
clear from clutter. Remove any
debris intake/exhaust vents.
Operate the appliance again
after cooling down.
Reset cooking modes or use
timer function.
When showing error signal E1,
E2 and E7, please check
whether the cookware is
compatible, or switch on the
appliance again after it has
cooled down naturally. When
showing E0, E3-E6, please
contact Technical Support
assistance.
6
RHAI-13001 User Manual