Chapter 7 - Troubleshooting - IntelliTools IntelliKeys USB User Manual

Chapter 7 – Troubleshooting
IntelliKeys USB is intended to be reliable and trouble-free. However, if you experience
problems, this chapter provides some possible solutions. If these solutions do not solve
your problem, please call IntelliTools Technical Support. Please call when you are in
front of your computer and IntelliKeys USB is connected.
I can't plug my USB cable into IntelliKeys USB.
Solution: If you are using the IntelliKeys USB cable, turn the square end of the Intel-
liKeys USB cable so that the triangle symbol on the connector is facing up (towards
you). On IntelliKeys USB, the socket is marked with a matching triangle. Insert the A-B
USB cable firmly into the socket.
Solution: If you are using a third party A-B USB cable, turn the square end of the A-B
USB cable so the USB symbol on the connector is facing down (towards the keyboard).
On IntelliKeys USB, the socket is marked with a matching triangle. Insert the Intel-
liKeys USB cable firmly into the socket.
I press keys on my overlay and nothing happens.
Solution: You may not have the IntelliKeys USB software installed. Insert the Intel-
liKeys USB CD and install the software. You will be prompted to restart your computer.
Solution: IntelliKeys USB may be turned off. Press the On/Off switch on the upper left
edge of the IntelliKeys USB. Open the IntelliKeys USB control panel. Click the Trou-
bleshooting tab. You should see a listing that says On/Off Switch: On.
Solution: Unplug & re-plug IntelliKeys USB cable connections. After a few seconds you
should hear a sound that indicates IntelliKeys USB is ready.
Solution: If you are connecting multiple USB devices through a powered hub, turn the
hub ON. IntelliKeys USB must be connected to a powered hub.
Solution: If your IntelliKeys USB cable is connected to a USB hub, remove the Intel-
liKeys USB cable from the hub and plug the IntelliKeys USB cable directly into the
computer's USB port.
Solution: The Response Rate may be set too slow. Open the IntelliKeys USB control
panel. Then select the current group and user from the Group and User drop-down
lists. Click Keyboard Reset. You should see the IntelliKeys USB lights blink and then
turn off. You will also hear a sound.
Or, if you are using the Setup Overlay for IntelliKeys USB, press Keyboard Reset twice.
You should see the IntelliKeys USB lights blink and then turn off. You will also hear a
sound.
Solution: Click anywhere on-screen to activate the application you are using.
Solution: Close the IntelliKeys and IntelliSwitch Control Panel.
Solution: Open the IntelliKeys and IntelliSwitch Control Panel. Click the Applications
tab. Click to send the attached overlay.
Solution: Uninstall the IntelliKeys USB software, delete the IntelliKeys USB folder and
reinstall the IntelliKeys USB software.
IntelliKeys USB User's Guide
Technical Support
Hours: 8 a.m.– 5 p.m.
Pacific Time,
Monday through Friday.
Phone:
(800) 899-6687
(U.S. and Canada)
(707) 773-2000
(local and international)
Fax:(707) 773-2001
Email:
tech@intellitools.com
(for technical info)
info@intellitools.com
(for general info)
World Wide Web:
www.intellitools.com
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