Troubleshooting chart (continued)
Symptom
Wireless
Make sure there is no obstacles
connection cannot
be established.
Manually re-link the sound bar and
NFC / Bluetooth
Symptom
The unit is too far from the
No sound is heard.
The unit is not paired with the
Bluetooth sound
The unit is too near to a device
is interrupted or
distorted.
There is an obstacle between
Sound bar is not in Bluetooth
NFC-enabled
device cannot
connect to
Bluetooth via NFC
tag.
Remote control
Symptom
The remote control
Is the battery polarity correct?
Is the battery dead?
does not operate
Is the distance or angle incorrect?
properly.
Are there any obstructions in front
Is there a strong light shining on
Is the remote control for another
The sound bar
Is the AC power lead of the sound
cannot be turned
Is the battery inserted?
on with the remote
control.
Condensation
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation
inside the cabinet or on the transmitter on the remote
control. Condensation can cause the sound bar to
malfunction. If this happens, leave the power on until
normal playback is possible (about 1 hour). Wipe off any
condensation on the transmitter with a soft cloth before
operating the sound bar.
Possible cause
(especially metal) blocking
between the sound bar and
subwoofer.
subwoofer (refer page 11).
Possible cause
Bluetooth stereo audio source
device.
Bluetooth stereo audio source
device.
that generates electromagnetic
radiation.
the unit and the Bluetooth stereo
audio source device.
pairing mode. Perform "NFC
connection for audio playback".
(Refer page 15.)
Possible cause
of the sound bar?
the remote sensor?
equipment used simultaneously?
bar plugged in?
If problem occurs during operation
When this product is subject to strong external interference
(mechanical shock, excessive static electricity, abnormal
supply voltage due to lightning, etc.) or if it is operated
incorrectly, it may malfunction.
If such a problem occurs, do the following:
1. Set the sound bar to the standby mode and turn the
power on again.
2. If the sound bar is not restored in the previous operation,
unplug and plug in the sound bar again, and then turn
the power on.
Factory reset, clearing all memory
Make sure to disconnect all output and input cables attached
to the sound bar before performing the factory reset.
1. Press the ON/STANDBY button to enter the power
standby mode.
2. Whilst pressing the SOUND MODE button, press and
hold the ON/STANDBY button until "RESET" appears.
Caution:
This operation will erase all data stored in memory.
E-18
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