Pitney Bowes DM100i Operator's Manual
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Pitney Bowes DM100i Operator's Manual

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See also: Reference Manual , Service Manual & Parts List
DM100i / DM125 / DM200L / DM225
Digital Mailing Systems
Operator Guide
(570)569-2071
www.firstchoicepb.com

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  • Page 1 DM100i / DM125 / DM200L / DM225 Digital Mailing Systems Operator Guide (570)569-2071 www.firstchoicepb.com...
  • Page 2 SV62276 Rev. D ©2011 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, elec tron i cal ly or me- chanically, without the express, written permission of Pitney Bowes.
  • Page 3 This equipment is not intended to be serviceable. Please refer to the war- ranty information if problems occur. Failed units will be returned to the Pitney Bowes U.S. Service Center. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700.
  • Page 4 If trouble is experienced with this equipment, please contact Pitney Bowes, 1 Elmcroft Rd., Stamford, CT 06926-0700, for repair or warranty information (also see Servicing section above).
  • Page 5 Industry Canada This product meets the applicable Industry Canada technical specifi cations. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The termination on an interface may consist of any combination of devices sub- ject only to the requirement that the sum of the RENs of all devices does not exceed fi...

  • Page 6: Pitney Bowes Contact List

    Pitney Bowes Contact List Machine Identification Product Name: DM100i Digital Mailing System Model Number: P700 Product Name: DM125 Digital Mailing System Model Number: PR00 Product Name: DM200L Digital Mailing System Model Number: P7L1 Product Name: DM225 Digital Mailing System Model Number: PRL1...

  • Page 7: Table Of Contents

    2 • Getting to Know Your System Parts of the Machine ............... 2-2 Control Panel ................2-4 Connections on Back of Machine (DM100i/DM200L) ....2-6 Connections on Back of Machine (DM125/DM225) ....2-7 3 • Running Mail Home Screen ................3-1 Checking Funds (Postage) Availability in Machine ....
  • Page 8 Table of Contents 4 • Printing Options Printing Options Overview ............4-1 Sections of the Meter Stamp ............ 4-1 Printing a $0.00 Meter Stamp ..........4-2 Auto-Advance of Printed Date for the Meter Stamp ....4-2 Manually Changing Printed Date for the Meter Stamp .... 4-2 (Enhanced Version) 4-3 At a PC Using PC Meter Connect ™...
  • Page 9 6 • Adding Postage/Connecting to Data Center Postage and Your Machine ............6-1 Establishing Communications Between Your Machine and the Pitney Bowes Data Center ............6-1 Downloads from the Data Center to Your Machine ..... 6-2 Using a LAN Network to Establish Communications with the Data Center [DM125/DM225] ..........
  • Page 10 Table of Contents 7 • System Options System Options Overview ............7-1 Basic Options ................7-2 Advancing the Printed Date for the Meter Stamp ....7-2 (Enhanced Ver.) ... 7-3 At a PC Using PC Meter Connect ™ At Mailing Machine ............7-4 Set Meter Stamp to Today's Date ........
  • Page 11 Table of Contents Selecting an Account ..............8-11 Displaying Account Totals ............8-12 Printing a Single Account Report ........... 8-13 Printing a Multi-Account Summary Report ......8-14 At a PC Using PC Meter Connect (Enhanced Version) ..8-14 ™ At Mailing Machine ............8-15 Clearing an Account ...............
  • Page 12 Table of Contents Replacing the Print Head ............10-8 Running Print Tests .............. 10-12 Test Print ................ 10-13 Purge ................10-14 Replacement of Print Head or Cartridge ....... 10-15 11 • Troubleshooting Getting Help ................11-1 Messages on LCD Display ............11-1 Blank Display ................11-1 Display Problems (display hard to read) .........11-2 Feeding Problems (stalled envelopes) ........11-2...

  • Page 13: Introduction

    1 • Introduction What's in this Guide Section Description Describes the key features of your mail ing system. It Chapter 1 also includes important safety notes. Introduction Explains the purpose and shows the lo ca tion of each Chapter 2 control and ma chine feature.

  • Page 14: About Your Digital Mailing System

    1 • Introduction About Your Digital Mailing System Your digital mailing system's advanced features include: • Space-saving, compact footprint • ENERGY STAR qualified design lowers operating costs and ® helps preserve the environment • Large, easy-to-read display shows system status and prompts you through setup operations •...

  • Page 15: Postal Requirements

    The USPS requires a postal inspection of your machine every ® 120 days. This postal inspection requirement can be automati- cally met by connecting to the Pitney Bowes Data Center to check your Postage By Phone meter payment account balance ®...

  • Page 16: Sections Of The Meter Stamp

    IntelliLink™ technology gives you the ability to: Add postage funds conveniently You can add funds to your machine electronically via Pitney Bowes Postage By Phone (requires analog phone line, a Windows PC with In- ®...

  • Page 17: About Constant Connection (Lan Network Connectivity)

    [DM125 and DM225] Constant Connection is an option that allows you to connect your DM125 or DM225 machine to the Pitney Bowes Data Center via a LAN network that has Internet access. Constant Connection’s high-speed connectivity eliminates the need for an analog line and provides faster transmission speed when connecting through your local network.

  • Page 18: Other Sources Of Information

    • online support for your system • the Pitney Bowes Online Store, which provides an easy and con- venient way to order ink cartridges, E-Z Seal , envelopes, and ® other supplies for your system.
  • Page 19 If you should drop or otherwise dam age the unit, call Pitney Bowes. • Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for OSHA re- quirements, please go to www.pb.com/msds. When prompted, enter the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item you are interested in.
  • Page 20 1 • Introduction Important Safety Notes CAUTION: In case of an ink spill, leaking ink or ex- cessive ink accumulation, im me di ate ly dis con nect the power cord from the wall plug and contact Pitney Bowes. All inquiries can be done by calling 1-800 522- 0020 and following the telephone prompts.

  • Page 21: Getting To Know Your System

    2 • Getting to Know Your System DM100i DM125 DM200L DM225 SV62276 Rev. D...

  • Page 22: Parts Of The Machine

    2 • Getting to Know Your System Parts of the Machine DM100i/DM125 DM200L/DM225 SV62276 Rev. D...

  • Page 23: Parts Of The Machine

    2 • Getting to Know Your System Parts of the Machine Item Part Description Allows you to enter and set up information on Control Panel your machine (see next page for details) Opens up to allow replacement of the ink car- Top Cover tridge (see Chapter 10, Maintenance) Allows you to weigh a mail piece (your system...

  • Page 24: Control Panel

    2 • Getting to Know Your System Control Panel OCT 24 10 Item Part/Key Description Allows you to select an option (◄) on the Screen Selection screen with the corresponding key Keys Shows the current status of your system and LCD Display prompts you through all operations Allows you to scroll up and down through menu...
  • Page 25 2 • Getting to Know Your System Control Panel Item Part/Key Description Feature Keys Allows you quick access to the key features on the system: Takes you back to the Home (date/postage) screen Home Allows you to recall settings that contain the most Normal Preset commonly printed postage value you use in your home or office (see Chapter 5, Normal and Custom...

  • Page 26: Connections On Back Of Machine (Dm100I/Dm200L)

    6, Adding Postage) Used to connect to: USB Port (type B • the Pitney Bowes Data Center via a USB cable con- peripheral nected to a Windows PC that has Internet access port) (known as PC Meter Connect™ desktop applica- tion).

  • Page 27: Connections On Back Of Machine (Dm125/Dm225)

    Power Input Used to connect: USB Port (type A host • to the Pitney Bowes Data Center via LAN Internet port) using a USB to LAN network adapter (known as Con- stant Conection; see Chapter 6, Adding Postage) • an external printer to print report data •...
  • Page 28 2 • Getting to Know Your System This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. SV62276 Rev. D...

  • Page 29: Running Mail

    3 • Running Mail Home Screen When you power up your system, the Home screen ap pears on the operating display. If your sys tem has been set up to require a lock code or password, you are prompted to enter it. A typical Home screen is shown below (your screen may vary slightly depending on the options you may have on your machine): Page...

  • Page 30: At Mailing Machine

    3 • Running Mail Checking Funds ( Postage) Availability in Machine At Mailing Machine 1. Press Funds. 2. The funds left, used, and pieces processed display. FUNDS Available $204.94 Used $17.06 Total Pieces – the amount of funds (postage) left in your meter Available –...

  • Page 31: Selecting An Account To Track Postage (Optional)

    3 • Running Mail Selecting an Account to Track Postage (Optional) If the accounting feature has been turned on, you need to select an account to track postage before you process mail. See Chapter 8, Standard Accounting, for information on setting up this feature. 1.

  • Page 32: Applying Postage

    3 • Running Mail Applying Postage There are several ways you can apply postage using your mailing system: • Key in the postage directly from the keyboard when you already know the amount • Enter the weight of the mail piece manually and have the system calculate the postage amount using the system's internal rating feature •...

  • Page 33: Keying In The Postage Directly

    3 • Running Mail Applying Postage Keying In the Postage Directly 1. From the Home screen, en ter the post age us ing the nu mer ic keys. Do not enter the decimal point. 2. Press Yes/Enter to confirm the amount. ≡$0.44≡...

  • Page 34: Entering Weight Manually

    3 • Running Mail Applying Postage Entering Weight Manually This procedure can be used when you already know the weight of a mail piece and you are not using the integrated weighing platform. 1. Press Weigh/Rate. 2. Select “Enter Manual Weight”. 0 lb 0.0oz Place mail on scale ◄Enter manual weight...

  • Page 35: Using The Weighing Platform (Scale)

    3 • Running Mail Applying Postage Using the Weighing Platform (Scale) 1. Make sure scale is activated (you will see “0lb. and 0.0 oz” next to the "Scale" on the display). See Chapter 7, System Options to turn your scale on if necessary. 2.

  • Page 36: Using Differential Weighing

    3 • Running Mail Applying Postage Using Differential Weighing Differential weighing is an optional feature that allows you to place multiple items on the scale, remove one item at a time, rate that item, and put postage on it. This is repeated until you have finished all of the items on the scale.
  • Page 37 3 • Running Mail Applying Postage Using Differential Weighing (cont'd) 9. If using the moistener, place flap along moistener and move towards the right. 10. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it.

  • Page 38: Viewing (Checking) The Batch Count

    3 • Running Mail Checking and Clearing the Batch Count Your system has the ability to keep track of batches of mail if desired. You may use this feature to track the amount of mail going out per day, per week, per month, etc. The system stores the postage value and piece count in for ma tion in a "batch register".

  • Page 39: Printing The Batch Count

    3 • Running Mail Checking and Clearing the Batch Count Printing the Batch Count 1. Press Funds. 2. Press Page Down twice and select "Print Funds Report". 3. At the "Please insert envelope or tape sheet to print report" prompt, place the envelope/tape sheet up against the back wall of the sys tem and slide it to the right until the sys tem grasps it.
  • Page 40 3 • Running Mail This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 3-12 SV62276 Rev. D...

  • Page 41: Printing Options

    4 • Printing Options Printing Options Overview There are various printing options available when processing mail through your machine. Refer to the table below. Used for Used for Outgoing Incoming Printing Option Mail Mail Print a normal meter stamp (postage indicia) Manually changing printed date for meter stamp Bypass all printing and only seal the envelope Omit day or date when printing a meter stamp...

  • Page 42: Printing A $0.00 Meter Stamp

    4 • Printing Options Printing a $0.00 Meter Stamp Periodically, you may want to conduct a test print to determine if your print mechanism is operating correctly. One way to do this is to print a $0.00 indicia so as not to waste postage. At the Home screen, sim- ply press Zero, then press Yes/Enter, and slide an envelope (or tape sheet) through the machine.
  • Page 43 4 • Printing Options Manually Changing Printed Date for the Meter Stamp At PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, select Meter Settings. 2. Select Date and Time. 3. In the Print Date field, access the dropdown calendar. Use the < or >...

  • Page 44: At Mailing Machine

    4 • Printing Options Manually Changing Printed Date for the Meter Stamp At PC Using PC Meter Connect™ (Enhanced Version) If you are accessing features from PC Meter Connect™ NOTE: (Enhanced version), please keep in mind the following: • If the machine is in "sleep" mode, accessing a feature from the Main Window will "awaken"...

  • Page 45: Bypass All Printing And Only Seal The Envelope

    4 • Printing Options Bypass All Printing and Only Seal the Envelope If using the moistener with pre-addressed envelopes, you can set up your mailing system to seal envelopes with out printing a meter stamp on them. 1. Press Print Menu. 2.

  • Page 46: Omitting/Restoring Day Or Date On The Meter Stamp

    4 • Printing Options Omitting/Restoring Day or Date on the Meter Stamp For most mailings, you normally print the date as part of the meter stamp. However, for certain classes of mail, you may want to turn off the date. Call your local post office or visit www.usps.com for further information.

  • Page 47: Adding/Removing A Postal Inscription To Meter Stamp

    4 • Printing Options Adding/Removing a Postal Inscription to Meter Stamp IMPORTANT: The postal inscription that prints on the meter stamp is a separate setting from the postal class you have chosen to rate your mail piece. The two normally should match for your mail piece. However, changing one on your machine does NOT automatically change the other.

  • Page 48: At Mailing Machine

    1. From Home screen, press Page Down to second screen and select "Insc.” 2. Select “Install an Inscript.”. 3. Select "Connect now". The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process.

  • Page 49: Adding/Removing An Envelope Ad To The Meter Stamp

    4 • Printing Options Adding/Removing an Envelope Ad to the Meter Stamp At a PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, select Meter Settings. 2. Select Ads & Inscriptions. 3. In the Envelope Ads field, use the dropdown list to select the desired Ad, or select the blank option to remove an ad.

  • Page 50: At Mailing Machine

    1. From Home screen, press Page Down to second screen and select "AD.” 2. Select “Install an Ad”. 3. Select "Connect now". The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process.

  • Page 51: Printing The Date And Time Only (No Meter Stamp)

    4 • Printing Options Printing the Date and Time Only (no meter stamp) You may want to use this feature to time-stamp incoming mail or sen- sitive documents. 1. Press Print Menu. 2. Select "Date & Time Only". PRINT MENU ◄Seal Only ◄Date &...

  • Page 52: Printing Ad, Date, And Time Only (No Meter Stamp)

    4 • Printing Options Printing an Ad, Date, and Time Only (no meter stamp) You may want to use this feature in conjunction with selecting the "Received" envelope ad to time-stamp incoming mail or sensitive documents. 1. Press Print Menu. 2.

  • Page 53: Adjusting Horizontal Print Position Of Meter Stamp

    4 • Printing Options Adjusting Horizontal Print Position of Meter Stamp You may need to adjust slightly the left/right print position of the me- ter stamp on a mail piece. 1. Press Print Menu. 2. Press Page Down and select “Horiz. print pos.” PRINT MENU ◄Ad, Date &...
  • Page 54 4 • Printing Options This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 4-14 SV62276 Rev. D...

  • Page 55: Normal And Custom Presets

    5 • Normal and Custom Presets What is a Preset? A preset is very similar to a “shortcut” on your computer. It recalls a setting that already contains the postage class, the postage value, fees for special service such as Delivery Confirmation, and possibly other values.

  • Page 56: Normal Preset

    5 • Normal and Custom Presets Normal Preset Normal Preset comes pre-configured. You can change these settings by re-defining new values (vs. editing existing values) by following the "Defining New Values for the Normal Preset" procedure later in this chapter. IMPORTANT: •...

  • Page 57: Viewing The Values Of The Normal Preset

    5 • Normal and Custom Presets Normal Preset Viewing the Values of the Normal Preset At a PC Using PC Meter Connect™ (Enhanced Version) 1. Select the My Meter tab. 2. Click Meter Settings. 3. Click on "View Preset". 4. At the Preset field, use the dropdown menu to view or select the Normal preset.
  • Page 58 5 • Normal and Custom Presets Normal Preset Viewing the Values of the Normal Preset (cont'd) At Meter 1. Press Custom Preset. 2. Press Page Down. 3. Select "View Preset". The display lists all presets. 4. Select "Normal Preset" (it should be the first preset on the list). The first screen of defined values for Normal Preset is listed.

  • Page 59: Defining New Values For The Normal Preset

    5 • Normal and Custom Presets Normal Preset Defining New Values for the Normal Preset To define new values (change the settings) for the Normal preset: 1. Establish the proper settings on the machine (such as 1st Class letter, No Ad, etc.) that you want the preset to contain. 2.

  • Page 60: Custom Presets

    5 • Normal and Custom Presets Custom Presets The machine can store up to 10 Custom Presets. Press Custom Preset to access the Customer Preset menu: CUSTOM PRESETS ◄Select Preset ◄Defi ne New Preset ◄Defi ne Normal Preset CUSTOM PRESETS ◄View Preset ◄Delete Preset ◄Edit Preset Name...

  • Page 61: Selecting A Custom Preset

    5 • Normal and Custom Presets Custom Presets Selecting a Custom Preset At a PC Using PC Meter Connect™ (Enhanced Version) 1. Select the My Meter tab. 2. Click Meter Settings. 3. Click on "View Preset". 4. At the Preset field, use the dropdown menu to select the preset desired.

  • Page 62: Defining A New Custom Preset

    5 • Normal and Custom Presets Custom Presets Defining a New Custom Preset To define (create) a new Custom Preset: Establish the proper settings on the machine (such as No Ad, $0.44, etc.) that you want the preset to contain. 2.

  • Page 63: Viewing The Values Of A Custom Preset

    5 • Normal and Custom Presets Custom Presets Viewing the Values of a Custom Preset At a PC Using PC Meter Connect™ (Enhanced Version) 1. Select the My Meter tab. 2. Click Meter Settings. 3. Click on "View Preset". 4. At the Preset field, use the dropdown menu to select the preset desired.
  • Page 64 5 • Normal and Custom Presets Custom Presets Viewing the Values of a Custom Preset (cont'd) At Meter 1. Press Custom Preset. 2. Press Page Down. 3. Select "View Preset". The display lists all presets. 4. Select the preset you want to view. The first screen of defined values for the Custom Preset is listed.

  • Page 65: Editing A Custom Preset Name

    5 • Normal and Custom Presets Custom Presets Editing a Custom Preset Name You may change the name of a preset if you want. 1. Press Custom Preset. 2. Press Page Down and select "Edit Preset Name". 3. The display lists all the Custom Presets. Select the preset you want to edit.
  • Page 66 5 • Normal and Custom Presets This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 5-12 SV62276 Rev. D...

  • Page 67: Adding Postage/Connecting To Data Center

    For printing postage, the machine does not have to be connected to the Pitney Bowes Data Center. However, we recommended you keep your machine in a "ready-to-connect" state to the Pitney Bowes Data Center on a permanent basis (using any one of the above connection methods).
  • Page 68 6 • Adding Postage/Connecting to Data Center Downloads from the Data Center to Your Machine When you connect to the Pitney Bowes Data Center to add postage or perform other transactions, the Data Center may activate other downloads while the machine is connected. If some type of system/ postal update or download is available, a message stating so displays.
  • Page 69 Postal/ZIP Code Update If the Postal Code on record at the Pitney Bowes Data Cen ter does not match the Postal/ZIP Code of your system, the code will be down load ed into your system.
  • Page 70 6 • Adding Postage/Connecting to Data Center Downloads from the Data Center to Your Machine Postal Rate Update Postal rates change periodically by the USPS . If new rates are avail- ® able, you can download them quickly and easily directly from the Pitney Bowes Data Center.
  • Page 71 [DM125/DM225] Constant Connection is an option that allows you to connect your DM125 or DM225 machine to the Pitney Bowes Data Center via a LAN network that has Internet access. Constant Connection’s high- speed connectivity eliminates the need for an analog line and pro- vides faster transmission speed when connecting through your local network.
  • Page 72 ™ icon will restart the software. Alternately, you may click on the Start button > All Programs > Pitney Bowes > PC Meter Connect. A PC Meter Connect icon will then appear in system tray.

  • Page 73: Using Analog Phone Line To Establish Communications With The Data Center

    Using Analog Phone Line to Establish Communications with the Data Center If you do not have a Windows PC available with Internet access, you may establish communications to the Pitney Bowes Data Center using an analog phone line. The following are usually analog phone lines: •...

  • Page 74: Checking Funds (Postage) Availability In Machine

    6 • Adding Postage/Connecting to Data Center Checking Funds ( Postage) Availability in Machine At a PC Using PC Meter Connect™ (Enhanced Version) At the Postage tab (which is the default tab that displays when you first launch the program), the postage in the meter is displayed under the "Current Meter Balance"...

  • Page 75: At A Pc Using Pc Meter Connect™ (Enhanced Version)

    ◄Add $xx ◄Add another amount ◄Check PBP balance 4. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process. 5. The Prepaid and Other balances displays. Press No.

  • Page 76: Adding Postage

    You can add postage to your machine any time you need to, as long as you have enough funds in your Postage By Phone® ac count and your system is connected to the Pitney Bowes Data Center. At a PC Using PC Meter Connect™ (Enhanced Version) 1.

  • Page 77: At Mailing Machine

    The amount shown in the "Add $xx" selection line NOTE 2: represents the amount of postage you added the last time. 4. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process.

  • Page 78: At Mailing Machine

    – the amount you have on credit on Additional Funds Available your Postage By Phone® ac count balance (by signing up to one of the various Pitney Bowes credit programs such as Purchase Power, etc.) – your Postage By Phone® ac count number Account No.

  • Page 79: Printing A Funds (Postage) Report

    6 • Adding Postage/Connecting to Data Center Printing a Funds (Postage) Report (only accessible at the mailing machine) A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine. 1.

  • Page 80: Performing Usps Meter Inspection

    ◄Add $xx ◄Add another amount ◄Check PBP balance 4. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process. 5. The Prepaid and Other balances displays. Press No.

  • Page 81: Downloading Files Or Updating System

    DATA CENTER ◄Uploads & Downloads ◄Phone Parameters ◄Distributor Values 6. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process. 6-15 SV62276 Rev. D...

  • Page 82: Settings For Connecting To The Data Center

    Pitney Bowes representative. Uploads and Downloads Use this feature to connect to the Pitney Bowes Data Center for sys- tem downloads, new updates, etc. See Downloading Files or Updat- ing System on preceding page for procedure.

  • Page 83: Phone Parameters (For Analog Line To Data Center)

    This menu option allows you to modify the phone con nec tion settings on your machine (tone or pulse, dial prefix, etc.) when using an ana- log phone line to connect to the Pitney Bowes Data Center. PHONE PARAMETERS ◄Tone/Pulse ◄Dialing Prefi...
  • Page 84 Postage By Phone® number in the option above. If you need to change the local number for connecting to Postage By Phone®, only do if you are directed to by a Pitney Bowes agent. 1. Press Options. 2. Press Page Down twice.
  • Page 85 Change Modem Parameters Use this if you need to change the modem settings used NOTE: to dial into the Pitney Bowes Data Center, but do so only if you are directed to by a Pitney Bowes representative 1. Press Options.

  • Page 86: Lan Settings (For Lan Internet To Data Center; Dm125/ Dm225 Only)

    6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center LAN Settings (affects LAN PC Internet connections to Data Center for DM125/DM225 only) This menu option allows you to modify the IP address when using an Internet connection via Local Area Network (LAN) to connect to the Pit- ney Bowes Data Center.

  • Page 87: Firewall Settings (For Pc Connections To Data Center)

    Center) This menu option allows you to modify the firewall settings when us- ing an Internet connection via LAN to connect to the Pitney Bowes Data Center. Further information on Internet settings can be found in the Troubleshooting section of Appendix A - PC Meter Connect™.

  • Page 88: Distributor Values (For Both Analog Line And Pc Connections To Data Center)

    Data Center) This option allows you to modify the parameters that your machine uses to connect to the Pitney Bowes Data Center. A brief description of each parameter is provided on the next page. IMPORTANT: Do not change the Distributor Values un less directed to do so by your Pitney Bowes representative.
  • Page 89 (DNS). The domain name server con verts your system name to its IP address. Secondary DNS Server This is the internet address of the Pitney Bowes sec ond ary domain name server (DNS). Distributor URL The Universal Resource Locator (URL) of the web page to which your system connects.
  • Page 90 6 • Adding Postage/Connecting to Data Center This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 6-24 SV62276 Rev. D...

  • Page 91: System Options

    7 • System Options System Options Overview System options allow you to customize the machine settings for the way you run your mail and add security to those features that are sensitive to your organization. Because of the many options avail- able, the options are categorized into "Basic"...

  • Page 92: Basic Options

    7 • System Options System Options Overview Advanced options include: • Manage USPS Confirmation Delivery Records. See Pitney ® Bowes publication SV61156 for more information on this optional feature. Visit our website (see page v) and enter "SV61156" in the search box on the home page to view this document. •...
  • Page 93 7 • System Options Basic Options Advancing the Printed Date for the Meter Stamp (cont'd) At PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, select Meter Settings. 2. Select Date and Time. 3. In the Print Date field, access the dropdown calendar. Use the < or >...

  • Page 94: At Mailing Machine

    7 • System Options Basic Options Advancing the Printed Date for the Meter Stamp (cont'd) At PC Using PC Meter Connect™ (Enhanced Version) If you are accessing features from PC Meter Connect™ NOTE: (Enhanced version), please keep in mind the following: •...

  • Page 95: Set Meter Stamp To Today's Date

    7 • System Options Basic Options Set Meter Stamp to Today's Date 1. Press Options. 2. Select "Set to todays date". You will be returned to the Home screen with the current (today's) date set. Adjusting the Contrast of the Display 1.

  • Page 96: Turning Features (Already Installed) On And Off

    7 • System Options Basic Options Turning Features (Already Installed) On and Off You can turn on and off features that you have already purchased and downloaded into your machine. For turning on or off the scale (if pur- chased), see Setting Scale Options later in this chapter. 1.
  • Page 97 7 • System Options Basic Options Turning Features (Already Installed) On and Off (cont'd) • Special Services - this allows you to customize prompts for the USPS Confirmation Services feature. Items include: ® Prompt Receipt - turns on or off the prompt to print a receipt after uploading your USPS Confirmation Services records ®...

  • Page 98: Setting The Date, Time, And Timeouts

    7 • System Options Basic Options Setting the Date, Time, and Timeouts You can change the system date/time, set the date/time to day light sav ings time, change the time at which your sys tem advances the date/time to the next day, and set the amount of time your sys tem can re main in ac tive be fore re vert ing to the nor mal preset val ues.
  • Page 99 7 • System Options Basic Options Setting the Date, Time, and Timeouts (cont'd) ® Setting ENERGY STAR Sleep Mode Activation Time You can set the amount of time the machine waits until entering "sleep mode". When the machine is in sleep mode, the display is blank and you can't process mail.
  • Page 100 7 • System Options Basic Options Setting the Date, Time, and Timeouts (cont'd) Setting Autodate Advance The feature is factory set to 12:00 AM. This means that at 12:00 AM, the system advances the date of the meter stamp to the new date. You can set the system to advance the date of the meter stamp at 12:00 PM (afternoon) instead.
  • Page 101 7 • System Options Basic Options Setting the Date, Time, and Timeouts (cont'd) Correct Drift Sometimes, the time on the machine may need to be corrected due to internal "drift" or the activation of Daylight Saving Time. 1. Press Options. 2.
  • Page 102 7 • System Options Basic Options Setting the Date, Time, and Timeouts (cont'd) Setting System Time You cannot change the system time to a date earlier than NOTE: the actual date, and you can advance the time to the next day's date only.

  • Page 103: Setting Postage Values (Funds Warnings)

    7 • System Options Basic Options Setting Postage Values ( Funds Warnings) You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning.

  • Page 104: At Mailing Machine

    7 • System Options Basic Options Setting Postage Values ( Funds Warnings) (cont'd) Setting the High Value Warning (cont'd) At Mailing Machine 1. Press Options. 2. Press Page Down. 3. Select "Postage Values". 4. Select "High postage amount". SET POSTAGE VALUES ◄High postage amount ◄Low funds amount 5.

  • Page 105: Setting The Low Funds Warning

    7 • System Options Basic Options Setting Postage Values ( Funds Warnings) (cont'd) Setting the Low Funds Warning You can set up the system so that when the postage remaining reach es a certain level, the system will remind you to add postage. At a PC Using PC Meter Connect™...

  • Page 106: Changing The Lock Codes And Passwords

    7 • System Options Basic Options Changing the Lock Codes and Passwords Setting/Disabling the Lock Code The Lock Code feature prevents unauthorized access to your mail ing system. If you establish a lock code, then a user will need to enter the Lock Code after: •...
  • Page 107 7 • System Options Basic Options Changing the Lock Codes and Passwords (cont'd) Setting/Disabling the Supervisor Password A Supervisor password can be used to prevent unauthorized account changes within the Departmental Accounting feature. If you establish a Supervisor password, a user will need to enter this password to add, edit, or delete Departmental Accounts;...

  • Page 108: Setting Scale Options

    7 • System Options Basic Options Setting Scale Options (if optional scale was purchased) There are several options you can set with your scale such as zero- ing the weight on the scale, turning the scale on/off, viewing metric weights, and saving/changing class or ZIP settings when weight changes on your scale.
  • Page 109 7 • System Options Basic Options Setting Scale Options (cont'd) Turning Scale On or Off You may turn on and off the scale function as necessary. 1. At the Home screen, press the selection key next to SCALE: line. 2. Select "Turn Scale OFF (or ON)". 3.

  • Page 110: Setting Weight Change Options

    7 • System Options Basic Options Setting Scale Options (cont'd) Setting Weight Change Options You can set how the scale reacts regarding the class of service or ZIP code when the weight changes. 1. At the Home screen, press the selection key next to SCALE: line. 2.
  • Page 111 7 • System Options Basic Options Setting Scale Options (cont'd) Setting Class Change Options You can set how the scale reacts regarding the ZIP code when the class changes. 1. At the Home screen, press the selection key next to SCALE: line. 2.

  • Page 112: Advanced Options

    7 • System Options Advanced Options Advanced options allow you access to features that are used very infrequently such as maintenance mode, system withdrawal, etc. The Advanced Feature menu includes: • Manage USPS Confirmation Delivery Records (refer to Pitney ® Bowes publication SV61156 for information on this optional fea- ture).

  • Page 113: Barcode Scanner

    7 • System Options Advanced Options Change Language The machine is capable of displaying all screens, operator prompts, and options in either English or Spanish (Español). English is the de- fault language when the machine is initially powered up. To change the screens to Spanish (or back to English when Español is selected): 1.

  • Page 114: Meter Withdrawal (Withdrawing Postage Funds)

    Postage By Phone® Account. Nor- mally this is done if you are no longer going to use the machine. Contact Pitney Bowes fi rst before withdrawing funds. NOTE 1: Machine must be connected to the Data Center.
  • Page 115 7 • System Options Advanced Options Meter Withdrawal (Withdrawing Postage Funds) (cont'd) 7. The system connects into the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process. 8. The Transfer Successful screen displays. Select "Continue".

  • Page 116: Run Install Mode

    (see page v for support information). Do not run this option un less directed to do so by your NOTE: Pitney Bowes representative. To run the install mode: 1. Press Options. 2. Press Page Down twice 3. Select "Advanced Features".

  • Page 117: Standard Accounting (Optional)

    8 • Standard Accounting (Option) Standard Accounting Overview An accounting feature on a mailing system allows you to track your postage costs by categories. These categories can represent whatever makes sense to your organization - departments, people, locations, projects, etc. Tracking your mailing expenses by category allows you to manage and budget your postal costs in a more effi- cient manner.
  • Page 118 8 • Standard Accounting (Option) Activating/Setting Up Standard Accounting Use the table below to step you through the process of setting up standard accounting (assuming you purchased it). The table covers the entire "life cycle" of an account, from creation to deletion. Step Action Description/Procedure Turns on the Accounting feature.
  • Page 119 8 • Standard Accounting (Option) Activating/Setting Up Standard Accounting Step Action Description/Procedure Sets up your account name (and password if de- Create sired). See Creating an Account later in this chap- Account ter for procedure. Allows you to change the name and/or password Maintain (Edit) of an account.

  • Page 120: Turning On Standard Accounting

    8 • Standard Accounting (Option) Turning On Standard Accounting You need to turn on the standard accounting feature in order to track postage by account. 1. At the home screen, press Options. 2. Press Page Down and select "Turn items ON/OFF". Page OPTIONS ◄Turn items ON/OFF...

  • Page 121: Turning Off Standard Accounting

    8 • Standard Accounting (Option) Turning On Standard Accounting 6. The "Select an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account: Page SELECT AN ACCOUNT ◄1 (Use keypad) ◄0 None Page...

  • Page 122: Turning On Account Passwords (Globally)

    8 • Standard Accounting (Option) Turning On Account Passwords (Globally) You can turn on the requirement for all operators to enter passwords when choosing an account. You need to set up a Supervisor password (see Chapter NOTE 1: 7, System Options) before you can enable Account passwords. You need to establish a password for each account to NOTE 2: complete the process.

  • Page 123: Turning Off Account Passwords (Globally)

    8 • Standard Accounting (Option) Turning Off Account Passwords (Globally) You can turn off the requirement for operators to enter passwords (if passwords are set up) when choosing an account. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu.

  • Page 124: Creating An Account

    8 • Standard Accounting (Option) Creating an Account You need to create an account before you can use the standard ac- counting feature to track postage. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2.

  • Page 125: Editing Account Names And Setting Up Passwords

    8 • Standard Accounting (Option) Editing Account Names and Setting Up Passwords You can edit an account name and establish passwords for each ac- count if you wish. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu.
  • Page 126 8 • Standard Accounting (Option) Editing Account Names and Setting Up Passwords 6. After the account is selected, you have a choice to edit the ac- count name or edit the account password (if the account pass- word option has been turned on). Edit Account Name option A.

  • Page 127: Selecting An Account

    8 • Standard Accounting (Option) Selecting an Account You need to select an account to track postage when using Depart- mental Accounting. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Select "Select an account" ACCOUNTS ◄Select an account ◄Create an account...

  • Page 128: Displaying Account Totals

    8 • Standard Accounting (Option) Displaying Account Totals You can view your account totals anytime using this option. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Press Page Down and select "Display acct totals" ACCOUNTS ◄Edit an account ◄Display acct totals...

  • Page 129: Printing A Single Account Report

    8 • Standard Accounting (Option) Printing a Single Account Report This report provides the postage amount and number of pieces ap- plied for a single account (if the Departmental Accounting feature is set up on your system). 1. Press Reports. 2.

  • Page 130: Printing A Multi-Account Summary Report

    8 • Standard Accounting (Option) Printing a Multi-Account Summary Report This report provides the postage amount and number of pieces ap- plied for all of your accounts, listed individually (if the Departmental Accounting feature is set up on your system). At a PC Using PC Meter Connect™...

  • Page 131: At Mailing Machine

    8 • Standard Accounting (Option) Printing a Multi-Account Summary Report At a PC Using PC Meter Connect™ (Enhanced Version) cont'd If you are accessing features from PC Meter Connect™ NOTE: (Enhanced version), please keep in mind the following: • If the system is in "sleep" mode, accessing a feature from the Main Window will "awaken"...

  • Page 132: Clearing An Account

    8 • Standard Accounting (Option) Clearing an Account You can clear the postage totals on an account when necessary. IMPORTANT: Make sure you really want to clear an ac count. Once you do, the account in for ma tion is gone. 1.

  • Page 133: Clearing All Accounts

    8 • Standard Accounting (Option) Clearing All Accounts You can clear the postage totals on all accounts (for example, at the beginning of a new fiscal year) with this option. IMPORTANT: Make sure you really want to clear all ac counts. Once you do, the account in for ma tion is gone.

  • Page 134: Deleting An Account

    8 • Standard Accounting (Option) Deleting an Account You can delete an account, but make sure you really want to be- cause you cannot get the information associated with that account back after it has been deleted. IMPORTANT: Make sure your really want to delete an ac count. Once you do, the account in for ma tion is gone.

  • Page 135: Reports

    9 • Reports Overview of Reports Your system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. The re- ports are accessed by pressing Reports. Some reports can be printed on an envelope or tape strip; NOTE: others require an optional attached printer (laser).

  • Page 136: Printing A Report

    9 • Reports Printing a Report The report printing options available to you will depend on the type of report you have selected. Printing on an Envelope or Tape Strip 1. Press Menu. 2. Select "Reports". 3. Select the appropriate report from the list. You may need to press the down arrow key to view additional reports.

  • Page 137: Register Report (Funds Report)

    9 • Reports Register Report (Funds Report) This report lists the postage used, postage available, pieces pro- cessed, and other information about your machine usage. 1. Press Reports. 2. Select "Printable report". 3. Select "Register Report". 4. When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable re- ports menu.

  • Page 138: Add Postage Report

    9 • Reports Add Postage Report This report lists the last five postage refills. 1. Press Reports. 2. Select "Printable report". 3. Select "Add Postage Report". 4. When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable re- ports menu.

  • Page 139: Single Accounts Report (Standard Accounting)

    9 • Reports Single Accounts Report (Standard Accounting) This report provides the postage amount and number of pieces ap- plied for a single account (if the Departmental Accounting feature is set up on your system). 1. Press Reports. 2. Select "Printable report". 3.

  • Page 140: Multi-Account Summary Report (Standard Accounting)

    9 • Reports Multi-Account Summary Report (Standard Accounting) This report provides the postage amount and number of pieces ap- plied for all of your accounts, listed individually (if the Departmental Accounting feature is set up on your system). At a PC Using PC Meter Connect™ (Enhanced Version) 1.

  • Page 141: At Mailing Machine

    9 • Reports Multi-Account Summary Report (Standard Accounting) At a PC Using PC Meter Connect™ (Enhanced Version) cont'd If you are accessing features from PC Meter Connect™ NOTE: (Enhanced version), please keep in mind the following: • If the system is in "sleep" mode, accessing a feature from the Main Window will "awaken"...

  • Page 142: Account List Report (Standard Accounting)

    9 • Reports Account List Report (Standard Accounting) This is a laser printed report only that provides the postage amount and number of pieces applied to all of your accounts (if the Depart- mental Accounting feature is set up on your system). 1.

  • Page 143: Special Services Report (Usps ® Confirmation Services)

    – the delivery ZIP code of the mail piece – the date this USPS Confirmation Services record ® Uploaded was uploaded to the Pitney Bowes (and later) USPS data center ® – the date and time this report was printed Printed...

  • Page 144: Rates Summary Report

    9 • Reports Rates Summary Report This report provides a summary of the rate files that are currently active in your system. You can print this as a way to confirm that you have received the latest rates. 1. Press Reports. 2.

  • Page 145: Configuration Report

    This report lists configuration information about your machine and Postage By Phone® account. It is generally a report you will not have to access unless your Pitney Bowes Customer Service Repre- sentative requests that you print it out. 1. Press Reports.

  • Page 146: Error Report

    This report provides a history of error codes that your machine has encountered. It is generally a report you will not have to access un- less your Pitney Bowes Customer Service Representative requests that you print it out. 1. Press Reports.

  • Page 147: 10 • Maintenance

    “Waste Tank Full!" The waste ink tank is full. If you haven't already, call the Supplies number for Pitney Bowes and order a waste ink pad replacement kit (see above). You will not be able to print postage in this condition.

  • Page 148: Replacing The Ink Cartridge

    10 • Maintenance Replacing the Ink Cartridge 1. If you have a DM200L/DM225L, remove the weighing platform by lifting it straight up. 2. Open the top cover. A "Top Cover Open" message displays. 3. Select "Replace Ink Tank" to continue (if you don't want to change the ink cartridge at this time, simply close the top cover).
  • Page 149 10 • Maintenance Replacing the Ink Cartridge 6. Remove tape on bottom of new ink tank cartridge. 7. Lower the ink cartridge into the cavity (the label on the top of the cartridge should face the front of your system). The ridges on either side of the cartridge will slide into the grooves.

  • Page 150: Filling The Moistener

    10 • Maintenance Filling the Moistener Refer to the following procedure to refill the moistener. 1. Check the moist en er tank to see how much sealing so lu tion is left. Fill Here Check Level Here 2. Add enough E-Z Seal to bring the sealant level up to the bottom ®...

  • Page 151: Maintaining The Moistener

    10 • Maintenance Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moist en er brush or wick. If seal qual- i ty doesn't im prove af ter clean ing, you can replace the moistener brush or wick as need ed.
  • Page 152 10 • Maintenance Maintaining the Moistener Removing and Cleaning the Moistener Brush (cont'd) 3. Open the hinged brush holder. Brush Holder Brush 4. Grasp the bristles and slide the brush out of the hinged brush hold er, toward the front of the moistener tank.

  • Page 153: Removing/Cleaning The Moistener Wick And Holder

    10 • Maintenance Maintaining the Moistener Removing and Cleaning the Moistener Wick and Holder This procedure assumes you have done steps 1 to 7 from NOTE: the previous "Removing and Cleaning the Moistener Brush" section. 1. Pull up and remove the holder and wick from the moistener as shown here.

  • Page 154: Replacing The Print Head

    10 • Maintenance Replacing the Print Head 1. If you have a DM200L/DM225L, remove the weighing platform by lifting it straight up. 2. Open the top cover. A "Top Cover Open" message displays. 3. Select "Replace Ink Tank" to continue (if you don't want to change the print head at this time, simply close the top cover).
  • Page 155 10 • Maintenance Replacing the Print Head 6. Squeeze in on the two gray tabs on either side of the print head so that they slide toward each other. 7. While squeezing, lift and tilt the print head to the right toward the space for the ink cartridge.
  • Page 156 10 • Maintenance Replacing the Print Head 9. Remove the protective tape or the black cap from the bottom of the replacement print head. Protective Tape Black Cap 10. Squeeze the two gray tabs on either side of the new print head and slightly angle the print head while pushing the print head flush against the wall.
  • Page 157 10 • Maintenance Replacing the Print Head 12. Lower the ink cartridge into the cavity (the label on the top of the cartridge should face the front of your system). The ridges on either side of the cartridge will slide into the grooves. Ridge Ridge Groove...

  • Page 158: Running Print Tests

    10 • Maintenance Running Print Tests The system has several tests that let you check print performance and help you determine printing problems. These tests are accessible by pressing Options, pressing Page Down to the third screen, and selecting "Advance Features". OPTIONS ◄Advance the date ◄Set to todays date...

  • Page 159: Test Print

    (see "Replacing the Ink Car- tridge" earlier this chapter) and then perform another test print (see above). If the ink cartridge replacement does not resolve the issue, con- tact Pitney Bowes (see page 10-13 SV62276 Rev. D...

  • Page 160: Purge

    10 • Maintenance Running Print Tests Purge The test print allows you to purge the print heads in an effort to fix a printing problem 1. Press Options. 2. Press Page Down twice. 3. Select "Advanced Features". 4. Select "Maintenance mode". 5.

  • Page 161: Replacement Of Print Head Or Cartridge

    10 • Maintenance Running Print Tests Replacement of Print Head or Cartridge This option steps you through the procedure to replace either the print head or ink tank (cartridge). See "Replacing the Ink Cartridge" or "Replacing the Print NOTE: Head" at the beginning of this chapter which explains these pro- cedures in detail using figures.
  • Page 162 10 • Maintenance This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 10-16 SV62276 Rev. D...

  • Page 163: 11 • Troubleshooting

    In many cases, it can help you resolve the prob lem. Also, you can often restore normal operation by powering down the unit and then powering it on. On the DM100i and DM200L, this is done by disconnecting the power cord and reconnecting it. On the DM125 and DM225, simply use the power switch on the rear of the unit.

  • Page 164: Display Problems (Display Hard To Read)

    11 • Troubleshooting Display Problems (display hard to read) The display contrast needs adjustment. 1. Press Options. 2. Select "Adjust the Contrast". 3. Select "Increase Contrast" or "Decrease Contrast" to change the contrast level as necessary. 4. Press Home to return to the Home screen. Feeding Problems (stalled envelopes) 1.

  • Page 165: Printing Problems

    5. Select "Printer maintenance". 6. Select "Purge". 7. You have a choice of four purges to use. Normally selecting "Purge A" is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise. PURGE ◄Purge A ◄Purge B ◄Purge C...

  • Page 166: Moistening Problems (Envelopes Don't Seal)

    11 • Troubleshooting Moistening Problems (envelopes don't seal) Symptom Solution Make sure you slide the envelope flap under Incorrect feeding the blue edge of the feed deck. If you don't, the moistener can't wet the flap. Check the sight glass on the left side of the Low sealant level moistener tank.

  • Page 167: Problems Connecting To The Data Center Via Analog Line

    11 • Troubleshooting Problems Connecting to the Data Center via Analog Line Symptom Solution • Make sure you've connected your machine to a Improper phone dedicated an a log phone line (the same type you line or phone line connect your home phone to). If you are using not connected to a DSL line, you should use a DSL filter obtained machine...

  • Page 168: Problems Connecting To The Data Center Via The Pc

    11 • Troubleshooting Problems Connecting to Data Center via LAN Network Symptom Solution Make sure you've connected your machine to a Machine may not be • work ing LAN Internet connection. Contact your connected to LAN network administrator if you suspect issues with Internet Connection your LAN network.
  • Page 169 11 • Troubleshooting Problems Connecting to the Data Center via the PC You can access www.pb.com using Internet Explorer but PC Meter Connect™ cannot detect the Internet (see also "Troubleshooting" in Appendix A - PC Meter Connect™.) 1. Right click on the PC Meter Connect tray icon and select "Inter- ™...
  • Page 170 11 • Troubleshooting Problems Connecting to the Data Center via the PC You can access www.pitneybowes.ca using Internet Explorer but PC Meter Connect cannot detect the Internet (cont.) ™ Enter your own network's Proxy Address and Au- Solution B thentication settings (if used). Contact your IT administrator for these settings.
  • Page 171 11 • Troubleshooting Problems Connecting to the Data Center via the PC You can access www.pitneybowes.ca using Internet Explorer but you are having problems downloading files to your meter (see also "Troubleshooting" in Appendix A - PC Meter Connect™.) 1. Right click on the PC Meter Connect tray icon and select "Inter- ™...

  • Page 172: Accidentally Printing The Wrong Postage

    11 • Troubleshooting Accidentally Printing the Wrong Postage Once you have printed a meter stamp, the postage funds have been “used up” by the machine, even if the printing is illegible. That’s why it is so important to make sure the correct value is shown on the ma- chine before inserting the mail piece or tape sheet, and that you do not let the ink level get too low.

  • Page 173: Viewing System Configuration Levels

    11 • Troubleshooting Viewing System Configuration Levels Sometimes in an effort to fix your problem over the phone, a Pitney Bowes agent may request you to look up the system level that is on your machine. Follow these steps to do this: 1.
  • Page 174 11 • Troubleshooting This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 11-12 SV62276 Rev. D...

  • Page 175: 12 • Supplies And Options

    Options Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today, and expand it as your business grows tomorrow. Contact your Pitney Bowes Sales...

  • Page 176: Electronic Usps Confirmation Services

    Your system comes pre-loaded with several envelope ads and postal inscriptions. These give your mail a professional ap pear ance and can turn your mailings into a powerful pro mo tion al tool. Pitney Bowes can also provide additional envelope adds and inscriptions if your needs require it, up to a total of 20 ads and 20 inscriptions.
  • Page 177 • online support for your system • the Pitney Bowes Online Store, which provides an easy and con- venient way to order ink cartridges, E-Z Seal , envelopes, and ® other supplies for your system.
  • Page 178 • an Internet connection Installation Download the PC Meter Connect™ software from the Pitney Bowes model-specific support website (see page v) to your PC with Internet access. Locate the USB cable supplied with your mailing machine and follow these instructions: 1.
  • Page 179 ™ top icon will restart the software. Alternately, you may click on the Start button > All Programs > Pitney Bowes > PC Meter Connect. A PC Meter Connect icon will then appear in system tray.
  • Page 180 Connect ™ Right Click on PC Meter Connect ™ Icon in System Tray Option Description Connects you to a Pitney Bowes website for the latest Update PC Meter version of the PC Meter Connect software ™ Connect ™ Allows you to change your Internet settings for best Internet Settings...
  • Page 181 Lists the PC Meter Connect software version. It also ™ About PC Meter allows you to send the software logs to Pitney Bowes Connect ™ support for troubleshooting purposes. Provides the model, serial number, and other informa-...
  • Page 182 Appendix A • PC Meter Connect Desktop App. ™ PC Connect Main Window (Enhanced Version) Once you double-click the desktop icon or the system tray icon, the PC Meter Connect™ Main window displays (see figure below). PC Meter Connect™ connects to the Data Center and provides the post- age amount in your machine, your Postage-By-Phone account bal- ance, your Purchase Power balance, and lists any updates needed.
  • Page 183 Appendix A • PC Meter Connect Desktop App. ™ PC Connect Main Window (Enhanced Version) PC Meter Connect™ Main Window 1. Connection Status—indicates whether your PC can communi- cate with the Internet and to your mailing machine. A green check indicates a good connection, while a red means the devices ✔...
  • Page 184 Supplies - for ordering ink cartridges, E-Z Seal , envelopes, and ® other supplies for your machine from the Pitney Bowes web- site Updates - for downloading updates for your machine, updates to PC Meter Connect desktop application, postal inscriptions/...
  • Page 185 Appendix A • PC Meter Connect Desktop App. ™ Feature Tabs (Enhanced Version) Postage Postage Tab - Main Screen Support Information Provides the postage amount in your system your Postage-By-Phone balance, and your Purchase Power balance. Task Panel Allows you to add postage to your meter. Simply: 1.
  • Page 186 Appendix A • PC Meter Connect Desktop App. ™ Feature Tabs (Enhanced Version) Supplies Supplies Tab - Main Screen Task Panel Provides links to the Pitney Bowes support website to order: • Supplies • Cleaning Kits • Envelopes • Envelope Ads •...
  • Page 187 Support Information Provides the rate version information stored in your system, in either a summary or detail mode. Task Panel Allows you to connect to the Pitney Bowes Data Center and: • update the mailing system • perform a meter inspection A-11 SV62276 Rev.
  • Page 188 Appendix A • PC Meter Connect Desktop App. ™ Feature Tabs (Enhanced Version) Support Support Tab - Main Screen Task Panel Provides links to the Pitney Bowes support website for: • My Account • On-line Help • Demonstrations (Demos) about your machine •...
  • Page 189 • viewing or printing accounting reports (see Chapter 8 - Standard Accounting) • link to INVIEW™ Total Meter Reporting on the Pitney Bowes website (if you have purchased that optional feature) My Meter - Refill History Screen A-13 SV62276 Rev. D...
  • Page 190 Appendix A • PC Meter Connect Desktop App. ™ Feature Tabs (Enhanced Version) My Meter (cont'd) Task Panel The Meter Settings screen (see below) provides access to these ad- ditional machine features: • Date and Time (see Chapter 4 - Printing Options) •...
  • Page 191 Appendix A • PC Meter Connect Desktop App. ™ Feature Tabs (Enhanced Version) My Meter (cont'd) Task Panel Ads & Inscriptions My Meter - Meter Settings Screen - Ads & Inscriptions (None Chosen) My Meter - Meter Settings Screen - Ads & Inscriptions (Chosen) A-15 SV62276 Rev.
  • Page 192 Appendix A • PC Meter Connect Desktop App. ™ Feature Tabs (Enhanced Version) My Meter (cont'd) Task Panel Warnings My Meter - Meter Settings - Warnings Screen Task Panel View Preset My Meter - Meter Settings Screen - View Preset A-16 SV62276 Rev.
  • Page 193 PC (e.g., Norton, McAfee, etc.), please check your settings to ensure that FTP downloads are allowed. If FTP downloads are restricted, this will interfere with your machine downloading in- formation from the Pitney Bowes Data Center when using PC Meter Connect . If necessary, contact your network/IT adminis- ™...
  • Page 194 Appendix A • PC Meter Connect Desktop App. ™ Displaying PC Meter Connect™ Icon on System Tray If you minimize or close the PC Meter Connect™ window, the appli- cation will still be running in the background as indicated by the icon in the system tray.
  • Page 195 Appendix A • PC Meter Connect Desktop App. ™ Problems Connecting to the Data Center via the PC You cannot access www.pb.com from your PC using Internet Explorer Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer to access the Internet. A-19 SV62276 Rev.
  • Page 196 Appendix A • PC Meter Connect Desktop App. ™ Problems Connecting to the Data Center via the PC You can access www.pb.com using Internet Explorer but PC Meter Connect™ cannot detect the Internet. 1. Right click on the PC Meter Connect™ tray icon and select "In- ternet Settings...".
  • Page 197 Appendix A • PC Meter Connect Desktop App. ™ Problems Connecting to the Data Center via the PC You can access www.pb.com using Internet Explorer but PC Meter Connect™ cannot detect the Internet (continued) Enter your own network's Proxy Address and Au- Solution B thentication settings (if used).
  • Page 198 Appendix A • PC Meter Connect Desktop App. ™ Problems Connecting to the Data Center via the PC You can access www.pb.com using Internet Explorer but you are having problems downloading files to your machine 1. Right click on the PC Meter Connect™ tray icon and select "In- ternet Settings...".

  • Page 199: When Is Text Entry Used

    Appendix B • How to Enter Text When is Text Entry Used? Text is entered for these functions: • International mail (selecting a country) • Entering Canada and UK Postal Codes • Naming a Custom Preset • Naming an Account in the Departmental Accounting feature How is Text Entry Done? Text entry is done via the numeric keypad in a fashion similar to cur- rent cell phone text entry.
  • Page 200 Appendix B • How to Enter Text Special Characters Special characters are accessed by repeatedly pressing the “1” key. Special characters include: Symbol Name Comma Asterisk Period Colon Dollar sign Minus sign (dash) Question mark Forward slash Back slash Open parenthesis Close parenthesis Exclamation point “At”...
  • Page 201 "Connection Due”. If you haven't re filled it for 120 days, you'll see "Connection Required By Post”. To do an inspection, simply add postage or connect to the Data Center. —A Pitney Bowes technology that allows you to down- IntelliLink ®...
  • Page 202 Bowes Data Center through your PC’s Internet connection rather than over a standard telephone line. Postage refills and system up- dates can be completed efficiently and much quicker via the Internet. —A service available through Pitney Bowes that Postage-By-Phone ®...
  • Page 203 Sound Level with EN ISO 7779, and ANSI 12.10. 4 lines, 20 characters long LCD Display DM100i Up to 30 letters per minute Throughput DM125 Up to 35 letters per minute DM200L Up to 40 letters per minute DM225 Up to 45 letters per minute Actual through put will vary, depending on the ma te- ri al used, ma chine condition, use of moistener, etc.
  • Page 204 Appendix D • Specifications Material (see also figure below) 5" x 3" (127 mm x 76 mm) Minimum Size 15" x 13" (381 x 330 mm) Maximum Size 7/8" (22 mm) Minimum Flap Depth 3" (76 mm) Maximum Flap Depth 0.007"...
  • Page 205 Index Accounting, Standard Activating/Setting Up Standard Accounting (List of Steps) 8-2 Clearing All Accounts 8-17 Clearing One Account 8-16 Creating an Account 8-8 Deleting an Account 8-18 Displaying Totals 8-12 Editing Account Names and Setting Up Passwords 8-9 Printing a Multi-Account Summary Report 8-14 Printing a Single Account Report 8-13 Selecting an Account to Track Postage 8-11 Standard Accounting Overview 8-1...
  • Page 206 PC Meter Connect™ 6-6 Confi guration Levels of Machine, Viewing 11-11 Confi guration Report, Machine Levels 9-11 Confi rmation Services Records Report (USPS) 9-9 Connecting to Data Center.See Data Center (Pitney Bowes) Connections on Back of Machine DM100i/DM200L 2-6 DM125/DM225 2-7...
  • Page 207 Index Data Center (Pitney Bowes) Connecting via Analog Phone Line 6-7 Connecting via LAN Network (Constant Connection) 6-5 Connecting via PC Meter Connect™ 6-6 Settings Used for Connecting 6-16 Data Center, Problems Connecting via Analog Line 6-17, 11-5 via LAN network 6-20, 11-6...
  • Page 208 Index Enter/Yes Key 2-4 Envelope Feeding Problems 11-2 Proper Feeding 3-5, 3-6 Sealing Only 4-5 Envelope Ad, Using and Downloading 4-9, 4-10 Envelope Specifi cations D-2 Equipment Specifi cations D-1 Error Report 9-12 Establishing Communications Between Your Machine and Pitney Bowes Data Center 6-1 External printer 2-7 External weighing platform 2-7...
  • Page 209 Index Home Screen 3-1 Glossary Entry C-1 Illustration, of mailing systems 2-1, 2-2 Indicia.See Meter Stamp (see also "Printing") Ink Cartridge Messages Indicating Replacement 10-1 Order Number 12-1 Replacing 10-2 Ink Out, Message 10-1 Ink Waste Tank Location 2-3 Messages Indicating Replacement 10-1 Inspections, Postal Fulfi...
  • Page 210 Index Machine Settings.See System Options Manually Changing Printed Date for the Meter Stamp 4-2 Manually Entering Weight 3-6 Material Specifi cations D-2 Messages Indicating Ink Cartridge Replacement 10-1 Messages Indicating Waste Ink Tank Replacement 10-1 Messages on the LCD Display 11-1 Meter Serial Number, Location on Refi...
  • Page 211 Accessing Features from System Tray Icon (Basic Version) A-4 Accessing Features from System Tray Icon (Enhanced Version) A-5 Access/Launching the Application A-3 Basic Version (DM100i/DM200L) 1-5, A-1 Connection Status Icons A-7 Displaying PC Meter Connect™ Icon on System Tray A-18...
  • Page 212 Postal Class, Setting a matching inscription 4-7 Postal Inscription Downloading 4-8, 6-2 Printing 4-1, 4-7, 4-8 Postal Inspection 6-14 Postal Requirements 1-3 Power Key 2-4, 2-7 Power Receptacle DM100i/DM200L 2-6 DM125/DM225 2-7 Power Switch (DM125/DM225) 2-7 Preset Class Lookup, ON or OFF 7-7 SV62276 Rev. D...
  • Page 213 Index Presets Custom, Defi ning New 5-8 Custom, Deleting 5-11 Custom, Description 5-6 Custom, Editing Preset Name 5-11 Custom, Selecting 5-7 Custom, Viewing the Values 5-9, 5-10 Glossary Entry C-2 Key Location 2-5 Normal Preset, Default Time Setting 7-8 Normal Preset - Defi ning New Values 5-5 Normal Preset - Description 5-2 Normal Preset - Viewing the Values 5-3 What is a Preset 5-1...
  • Page 214 Index Problems Accidentally Printing the Wrong Postage 11-10 Connecting to Data Center via Analog Line 6-7, 11-5 Connecting to Data Center via LAN Network 6-20, 11-6, A-20 Connecting to Data Center via PC 6-21, A-19 Feeding 11-2 LCD Display 11-2 Moistening 11-4 Printing 11-3 Product Name v...
  • Page 215 Index Scale Differential Weighing 3-8, 3-9 Location 2-3 Scale Stabilizer, ON or OFF 7-7 Setting Options 7-18, 7-19, 7-20, 7-21 Turning On/Off 7-19 Used in Applying Postage 3-7 Viewing Metric Weight 7-19 Zeroing the Scale 7-18 Screen Selection Keys, Location of 2-4 Seal Only Mode 4-5 Security.See Passwords Serial Number...
  • Page 216 Index System Options (Machine Settings) Adjusting the Contrast of the Display 7-5 Advanced Options Overview 7-22 Advancing the Printed Date for the Meter Stamp 7-2 Barcode Scanner 7-23 Basic Options Overview 7-1 Change Language 7-23 Changing the Lock Codes and Passwords 7-16 Dial Prefi...
  • Page 217 Top Cover 2-2 Transport Release Lever 2-3 Troubleshooting.See Problems United States Postal Service Website v USB Ports DM100i/DM200L 2-6 DM125/DM225 2-7 USPS Meter Inspection, Perform 6-14 USPS Special Services, Confi guration For 7-7 Utility Slot 2-3 Warnings, Ink Related 10-1 Weighing.See also Scale...
  • Page 218 1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pitneybowes.com PB Form SV62276 Rev. D 6/11 © 2011 Pitney Bowes Inc. All Rights Reserved *SV62276REVD*...

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