Tadiran Telecom FlexSet 280 User Manual
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Tadiran Telecom FlexSet 280 User Manual

Tadiran telecom flexset digital voip terminal
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FlexSet
280, 280D, 280D-Z
120, 120D & 120L
User Guide
(Version 14.66)
The flexible way to communicate

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Summary of Contents for Tadiran Telecom FlexSet 280

  • Page 1 FlexSet 280, 280D, 280D-Z 120, 120D & 120L User Guide (Version 14.66) The flexible way to communicate...
  • Page 2 If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.  Copyright by TADIRAN TELECOM LTD., 2001-2007. All rights reserved worldwide All rights reserved worldwide. The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404...

  • Page 3: Table Of Contents

    FlexSet 120 ................. f Call Forward ..............27 FlexSet 120L ..............g Using ................30 FlexSet 280 and 120 models – External Connections ..h Break-In................33 FlexSet 280 Series with PEX – External Connections ..i Broker/Consultation/3-Way Conference Call ......34 Handset Hook and Telephone Numbers ......
  • Page 4 T a b l e o f C o n t e n t s ( c o n t . ) Follow Me................69 Multilingual Display ............. 113 Forced Release..............71 Music On/Off ............... 114 Group Calls (Conference): ............ 73 Music Sources ..............
  • Page 5 T a b l e o f C o n t e n t s ( c o n t . ) Room Status ..............154 Saved Number/Repeat Number ......... 156 Second Party’s Speaker Status.......... 157 Security Line ..............158 Series Call................

  • Page 6: Introduction

    I n t r o d u c t i o n Welcome to the Coral system and its associated FlexSet units based on Voice over IP and ISDN standards. Much thought has gone into making this system flexible and easy to use. The FlexSet will become an invaluable part of your work environment, providing you with an important tool for your daily business and communication activities.

  • Page 7: List Of Feature Codes

    L i s t o f F e a t u r e C o d e s The following feature codes are the default feature codes for all Coral sytems. Your Coral system may employ different feature codes. See your system administrator for the correct feature codes. An arrow (→) between two sets of numbers indicates a range of code numbers available for operating that particular feature, for example 5600→5849.
  • Page 8 L i s t o f F e a t u r e C o d e s ( c o n t . ) Feature Feature Code No. Code No. Camp-On: Follow Me ................#189 Call Back ............Xfer 2, #176 Follow Me External............
  • Page 9 L i s t o f F e a t u r e C o d e s ( c o n t . ) Code No. Feature Feature Code No. Message: Pickup: Answering............. #175 or #5 Group ..............#181 or 76 Leaving............Xfer 5, #175 or #5 Directed ..............#180 or 77 Cancellation ..............
  • Page 10 L i s t o f F e a t u r e C o d e s ( c o n t . ) Code No. Feature Feature Code No. Whisper Page: Activation ..............#1744 Receiving: Turning On/Off...........#1745 List of Feature Codes (cont.) viii FlexSet 120/280 User Guide...

  • Page 11: Symbols Used In This Guide

    S y m b o l s U s e d i n T h i s G u i d e [CODE] Telephone Keys: The key includes a name and an indication LED. [XFER]* XFER (Transfer) key: When Auto Transfer is defined at the station, pressing Xfer is not required while on an established call.

  • Page 12: Product Features And Model Designations

    24 programmable keys are available on the FlexSet 280, and 12 on the FlexSet 120 series. Both series are equipped with 4 additional keys that are programmed system wide for commonly used features. The keyboard incorporates dial and programmable buttons with positive tactile feedback for fast, sure operation.

  • Page 13: Flexset 280D

    F l e x S e t 2 8 0 D Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence; Display panel, scrolls display lists Loudspeaker, 2 lines, 40 characters each voice announcer, electronic ringer Message waiting lamp Handset 24 user programmable...

  • Page 14: Flexset 280D-Z (Zip Tone)

    F l e x S e t 2 8 0 D - Z ( Z i p T o n e ) Headset (purchased by the customer) Earpiece, electronic ringer Volume up/down, adjusts headset levels; ringer level, cadence; scrolls display lists Display panel, 2 lines, 40 characters each Microphone...
  • Page 15 F l e x S e t 2 8 0 Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, Loudspeaker, ringer cadence voice announcer, electronic ringer Message waiting lamp Handset 24 user programmable keys with LED indicators for dial number or telephony features Dial pad...
  • Page 16 F l e x S e t 1 2 0 D Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence; Display panel, scrolls display lists 2 lines, 24 characters each Loudspeaker, voice announcer, Message waiting lamp electronic ringer 8 user programmable Handset...
  • Page 17 F l e x S e t 1 2 0 Volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence Loudspeaker, voice announcer, Message waiting lamp electronic ringer 8 user programmable keys with LED indicators Handset for dial number or telephony features...

  • Page 18: Flexset 120L

    F l e x S e t 1 2 0 L Volume up/down, adjusts speaker, handset and background music levels; ringer level, ringer cadence Loudspeaker, voice announcer, Message waiting lamp electronic ringer 8 user programmable keys with LED indicators Handset for dial number or telephony features Dial pad...

  • Page 19: Flexset 280 And 120 Models - External Connections

    F l e x S e t 2 8 0 a n d 1 2 0 m o d e l s – E x t e r n a l C o n n e c t i o n s Handset Handset Line Line FlexSet 280 Series - Bottom View FlexSet 120 Series - Bottom View Product Features and Model Designations FlexSet 120/280 User Guide...

  • Page 20: Flexset 280 Series With Pex - External Connections

    F l e x S e t 2 8 0 S e r i e s w i t h P E X – E x t e r n a l C o n n e c t i o n s Connection for Connection to second handset...

  • Page 21: Handset Hook And Telephone Numbers

    H a n d s e t H o o k a n d T e l e p h o n e N u m b e r s Handset Off-Hook Removable Handset On-Hook Place Telephone Number here (plastic cover) Product Features and Model Designations FlexSet 120/280 User Guide...

  • Page 22: Desk Elevation Installation

    D e s k E l e v a t i o n I n s t a l l a t i o n Step 2 Snap the legs located on the thick edge of the bracket into the upper wide slots on the back of the phone.

  • Page 23: Wall Mounting Installation

    W a l l M o u n t i n g I n s t a l l a t i o n Step 1 Step 4 Lift up the tab Place the bracket’s legs, from the opening located on the thin edge of the bracket, into the Step 2 narrow slots on the back...

  • Page 24: Turret Console (Flexset 280D + 6X40B + 280D)

    T u r r e t C o n s o l e ( F l e x S e t 2 8 0 D + 6 x 4 0 B + 2 8 0 D ) Primary 1 2 3 1 2 3 Partner Product Features and Model Designations...
  • Page 25 T h i s p a g e i n t e n t i o n a l l y l e f t b l a n k . Product Features and Model Designations FlexSet 120/280 User Guide...

  • Page 26: Account Code - As Required

    Account Code - As Required #1990 Display Message Key LED When your company is equipped with a Call Accounting System, call statistics n = Account number are printed through the Station Message Detailed Records (SMDR) report. The (not displayed when Call Accounting System is defined system-wide and among the various types VFAC is used) of statistics that the report gives is cost monitoring or pulse metering, which...
  • Page 27 Display Message Key LED 3. Listen for the confirmation tone. C O N F I R M E D 4. Continue the call or hang up. R E C O N N E C T ( t r un k # ) O F F ...

  • Page 28: Account Code - Forced

    Account Code - Forced Display Message Key LED The following procedures describe placing calls when the Forced Account Code is required. To make an external call: 1. Dial external line access code or press outside line key or press speed key. 2.

  • Page 29: Acd & Ucd Groups

    ACD & UCD Groups Display Message Key LED An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution. The ACD/ UCD groups form the building blocks for modern call centers. The Automatic/Uniform Call Distribution Systems improve incoming call handling by queuing and routing callers.
  • Page 30 ACD & UCD Groups: Calls Waiting Display (ACD only) #1982 Display Message Key LED This feature provides you with the ability to view the number of calls waiting nnn = Number of waiting calls for any ACD group. To view the number of waiting calls for any group while in idle: [CALLS WAITING] 1.
  • Page 31 ACD & UCD Groups: Load ID - for ACD Group #1973 Display Message Key LED This feature enables the system to identify the ACD group agent when joining X = ID number the system for the first time during a session. Once your ID number is registered in the system for the first time, you can join as many ACD groups as required.
  • Page 32 Display Message Key LED To load another ID number: [LOAD ID] 1. Press or dial feature code #1973. Your current ID number (xxxx) appears on the display. E N T E R I D xxx x L O A D I D 2.
  • Page 33 ACD & UCD Groups: Log-In/Out - for Single ACD Group #1974 Display Message Key LED This feature is used when an ACD group member joins or leaves an ACD X = ID number (displayed only when required) group. A user can simultaneously be a member of numerous ACD groups. To log-in to a single group: [LOG-IN/OUT] 1.
  • Page 34 Display Message Key LED  Notes: 1) When you log-out from all the ACD groups the LOG-IN/OUT LED is extinguished and your ID number is erased from the L O G G E D O U T O F F system.
  • Page 35 ACD & UCD Groups: Primary Log-in (ACD only) #1442 Display Message Key LED This feature allows defining one of your ACD groups as having priority over X = ID number (displayed only when required) other groups of which you are a member. Once you have logged in to your primary group, waiting calls are always routed to you from this group first.
  • Page 36 Display Message Key LED To Log-Out from the Primary Group: The procedure is the same as logging out from a single group (see previous page), except that the primary ACD group number is entered.  Note: After logging out so the group is no longer marked as primary by using this feature, you remain logged in as a member of the group (see page...
  • Page 37 ACD & UCD Groups: Release/Resume From All Groups #1975 Display Message Key LED You can temporarily self release from all of the ACD/UCD groups of which you are a member. This feature also allows you to resume connections with the ACD/UCD groups from which you have been released.
  • Page 38 ACD & UCD Groups: Release/Resume From a UCD Group #1991 Display Message Key LED When your station is a member of a UCD group, you may temporarily exit the UCD group and then rejoin when required. To leave a single UCD group: [RELEASE HUNT] 1.
  • Page 39 ACD & UCD Groups: Wrap-Up Code (ACD only) #1977 Display Message Key LED After an ACD incoming call has been completed, information about the call can be sent to the CCM. This information might include whether or not the customer is satisfied, or the origin of an incoming call. The types of information that can be sent to the CCM and the relevant codes are defined system-wide.
  • Page 40 ACD & UCD Groups: Wrap-Up Time On/Off #1976 Display Message Key LED The Wrap-Up Time feature provides an idle ACD/UCD group member with a time-out period between consecutive group calls. The time-out period is determined for each group on a system-wide basis. This feature allows an agent to utilize the Wrap-Up code without interfering with outside calls.

  • Page 41: Audio Level And Speakerphone Adjustment

    Audio Level and Speakerphone Adjustment Display Message Key LED The audio level adjustment is used to control the sound that emanates from the x = 0-15 speaker and music volume level telephone’s loudspeaker and handset. (MIN = 0 to MAX = 15) 24dB range y = 0-7 handset volume level To adjust audio level: (MIN = 0 to MAX = 7) 12dB range...

  • Page 42: Auto Answer On/Off

    Auto Answer On/Off #138 Display Message Key LED This feature can be used to answer all incoming calls automatically. Incoming calls to your station automatically connect after a predetermined number of rings so that you can answer the call handsfree. When using the FlexSet 120L, however, you must use the handset or headset when speaking.

  • Page 43: Auto Redial

    Auto Redial #178 Display Message Key LED The system can repeatedly dial external busy numbers. The system will redial t = Outside access code or name until the phone rings or up to a number of attempts defined system-wide, before d = Outside telephone number the number is erased from the scanner list.
  • Page 44 Display Message Key LED [SPKR] 2. When the called party answers, press the flashing or lift the handset to enable conversation. To activate Redial features for all numbers: [AUTO REDIAL] 1. Press or dial feature code #178. A U T O R E D I A L Once activated the following features can be utilized (see the table below).
  • Page 45 Display Message Key LED To activate Redial features for a single number: [AUTO REDIAL] 1. Press or dial feature code #178. A U T O R E D I A L  Note: Pressing VOL keys allows scrolling through the redial list. When the required number is found the Auto Redial features (see table below) can be directly activated.
  • Page 46 Auto Set Relocate: Permanent Display Message Key LED When defined for permanent relocation, this feature enables you to swap phones within the same Coral system by assigning one FlexSet the profile of the other FlexSet, and vice versa. All the phones' properties, numbering, programmable keys, membership in groups, etc.
  • Page 47 Auto Set Relocate: Temporary Display Message Key LED When defined for temporary relocation, this feature allows a temporary move of your extension from one location to another, while preserving your extension's original setup. Activating Auto Set Relocate exchanges all of your (source) phone's programmable keys, numbering, membership in groups, etc.

  • Page 48: Auto Set Relocate

    Display Message Key LED To cancel from the destination (your new) location: [AUTO SET RELOCATE] 1. Press the lit or dial Auto Set Relocate feature code. R E L O C A T E E N T E R S O U R C E N O . 2.

  • Page 49: Programming Exclusive Hold

    Boss Group Display Message Key LED A Boss Group is a number of stations operating together in which the individual stations may or may not simultaneously ring, as defined by the system per Boss Group. The appropriate line key flashes at all stations when a call arrives and can then be answered by any group member.
  • Page 50 Boss Group: Programming Exclusive Hold #187 Display Message Key LED As a Boss Group member, you can put your telephone into Exclusive Hold mode. This ensures that a call placed on hold can be retrieved only at the telephone where Exclusive Hold was originally placed. If Exclusive Hold is cancelled, the call put on hold can be retrieved by any other member of your Boss Group.
  • Page 51 Boss Group: Programming Privacy #186 or #6 Display Message Key LED As a Boss Group member you can put your telephone into privacy mode. This prevents other stations within your Boss Group from accidentally joining your conversations. To activate Privacy for all calls: [PRIVACY] 1.
  • Page 52 Boss Group: Call Forward Display Message Key LED Calls arriving at your boss group can be forwarded, according to certain (E) = External calls criteria, to ring at various destinations.The system can distinguish between calls arriving from an internal or external source when forwarding. Calls from Internal and External sources can be forwarded to different destinations (see page 38).

  • Page 53: Call Forward

    Display Message Key LED b = Your boss group number or name z = Forward destination To activate Call Forward: [CALL FORWARD] 1. Press the required key, or dial the appropriate Call Forward ( E ) F W D t y p e (Call Forward External) feature code (see table on page 29).

  • Page 54: All

    Display Message Key LED Feature Codes Boss Group Internal and Call Forward External External Type Calls Only Calls #168 #17707 BUSY #167 #17706 NO ANSWER #169 #17708 TIMED #1984 #17709 Boss Group: Call Forward FlexSet 120/280 User Guide...

  • Page 55: Using

    Boss Group: Using Display Message Key LED Making Calls: [LINE -nn] 1. Press a free key. O F F 2. Dial required number.  Note: The line key LED of all group members changes from off to steady Receiving Calls: When line flashes and telephone rings or only line flashes: xxx xx C A L L b b b bb F L A S H I N G...
  • Page 56 Display Message Key LED Privacy during a call: activate/cancel While on a call you can speak privately without other parties joining in. This is done by using the Privacy key. The Privacy key turns the feature on and off and can be pressed as many times as necessary.
  • Page 57 Display Message Key LED To place a call on Exclusive Hold: For an explanation of how Exclusive Hold operates see explanation of Privacy page 30 For programming Exclusive Hold see page  Note: If your telephone is not in Exclusive Hold mode for all calls, press E X C L U S I V E H O L D [EXCLUSIVE HOLD] [HOLD]...

  • Page 58: Break-In

    Break-In Xfer 3, #124 Display Message Key LED This feature enables an authorized user to break into an established two-party call. To break into a busy destination: [BREAK IN] 1. Press B U S Y xxxxx [XFER] Press and dial Break-In code 3. B T O yy yyy x xxxx Both conversing parties will hear the Break-In warning tone.

  • Page 59: Broker/Consultation/3-Way Conference Call

    Broker/Consultation/3-Way Conference Call Xfer Display Message Key LED Your telephone can be set up to use only one of the following three party functions, as defined through your Class Of Service. Each action is performed by first pressing the XFER (transfer) key; however, for stations where Auto Transfer is defined, transfer takes place as soon as the required number is dialed.
  • Page 60 Display Message Key LED All the following features are activated during an established call: To activate a Broker Call: [XFER] 1. Press 2. Dial the third party - wait for answer. [XFER] 3. Press to alternate between parties (any number of times). Then either •...
  • Page 61 Display Message Key LED To activate 3-Way Call: [XFER] 1. Press 2. Dial the third party number. When the party answers either • [FORCED RELEASE] t Press o release the third party and to return to original call (same as consultation call) [XFER] •...

  • Page 62: Call Forward

    Call Forward Display Message Key LED Calls arriving at your station can be forwarded to ring at various destinations, (E) = External Calls depending on the state of the terminal (all, busy, no answer, timed). Your FlexSet can distinguish between calls arriving from an internal or external source when forwarding (see “Internal/External Forwarding”...

  • Page 63: Call Forward All External

    Display Message Key LED Internal/External Forwarding In addition to the forwarding options detailed on (see page 37), you can distinguish between calls arriving from an internal or external source when forwarding. For each forwarding feature (forward all, when busy, on no answer, etc.), you can program your FlexSet to forward your calls as follows: •...

  • Page 64: Busy/No Answer

    Display Message Key LED x = Forward destination To operate Call Forward: 1. Press required Call Forward key, or dial the appropriate Call Forward feature ( E ) F W D t y pe O F F code (see table below). 2.
  • Page 65 Display Message Key LED Operating Call Forward - key programmed with destination: E) = External calls You can program a feature key for “Call Forward” to a specific destination (see “Programming: Programmable Keys” on page 135). Pressing the defined key automatically activates Call Forward to the defined destination;...

  • Page 66: Caller Id Control

    Caller ID Control #1444 Display Message Key LED The Caller ID Control feature enables you to allow or restrict presenting of your telephone number to the called party for external calls. Your telephone is pre-set in the system to either restrict or display your Caller ID to the called party.

  • Page 67: Camp-On

    Camp-On: Call Back - Station, Outside Line Xfer 2, #176 Display Message Key LED When a station is busy or does not answer, or when an outside line is busy, you X = Camped-on number may request that the system automatically call you back when the required destination number or line is available.
  • Page 68 Display Message Key LED When your phone rings (required trunk now idle): 1. Answer the call/listen for the outside dial tone C A M P - C A L L ( y o u r # ) C A M P - O N T O x xxxx F L A S H I N G Should you hear inside distinctive tone, (system-wide defined), press A N S W E R C A M P...

  • Page 69: Off-Hook - Call Waiting/Call Offer

    Camp-On: Off-Hook - Call Waiting/Call Offer Xfer 8 Display Message Key LED Upon hearing a busy tone from a Coral station, this feature enables you to send a call waiting tone to the busy party. When you apply this feature you hear a second ringback tone at your telephone.

  • Page 70: Class Of Service (Cos) Switchover

    Class Of Service (COS) Switchover #149 Display Message Key LED Each station has a Primary and Secondary Class Of Service (COS), which provides the basis for dialing and feature capabilities for a particular station. You may change from one COS to another. For an additional explanation see page A-1 in the Glossary provided at the end of this guide.

  • Page 71: Conference, Multiparty

    Conference, Multiparty 7098-7099 Display Message Key LED Conference calls allow several users to join a multiparty conversation. Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call. You may use any one of the following: •...

  • Page 72: View/Release

    Conference, Multiparty View/Release #1983 Display Message Key LED This feature allows an authorized user, from idle, to release a conference x = Participant number or name to be participant from an ongoing conference. This feature also allows viewing the released participant list.

  • Page 73: Lock

    Conference, Multiparty Lock #1441 Display Message Key LED Conference Lock allows an authorized user to block other users from joining an ongoing conference. The CONFERENCE LOCK key acts as an on/off switch, locking and unlocking the conference as required. However, if you are the member who locks the conference and then leaves, you will not be able to rejoin until unlocked by another member.
  • Page 74 Directory #1994 Display Message Key LED This feature provides a searchable directory listing for users of display enabled FlexSets (120D, 280D, 280D-Z). Both Shared and Personal records are combined and organized alphabetically, for easy retrieval. A search result can be dialed at the touch of a key. The Directory enables: •...
  • Page 75 Display Message Key LED To search the Directory:  Note: Both Shared and Personal directories are accessed by the first constituent of an entry. If an entry consists of a given name and a family name, the search will look for the attribute listed first. [DIRECTORY] 1.

  • Page 76: Directory

    Display Message Key LED To modify a Personal Directory entry 1. Retrieve the required name (see Search on page 50). S E A R C H : n a m e 2. Dial #2. N A M E : c u r r e n t n a m e 3.
  • Page 77 Display Message Key LED To add a new entry to Personal Directory: [DIRECTORY] 1. Press or dial the Directory feature code #1994. D I R E C T O R Y S E A R C H : 2. Dial #1. N A M E : 3.
  • Page 78 Display Message Key LED Keypad - Alphabetic Mode Use the keypad to make new entries or navigate through the directory to a specific entry. The cursor advances automatically when the next key is pressed. If two consecutive letters are on the same key, wait for the cursor to disappear before proceeding to the next key.
  • Page 79 Display Message Key LED Editing Keys The Directory allows you to easily retrieve a telephone number by keying a name of your contact and to place a call to the search result as soon as the match is found. The available key combinations are listed in the table below. Options marked with a diamond ( ) are applicable for the Personal Directory only and are not relevant for the Shared Directory.
  • Page 80 Display Message Key LED Option Action Description Dial Or Press Use to scroll, contact by contact, through Directory entries. Directory SCROLL entries are automatically alphabetized. A toggle key that, when pressed, causes all subsequent alphabetic characters to be either lowercase or uppercase. [CAPS LOCK] CAPS LOCK [CAPS LOCK]...

  • Page 81: Divert Call

    Divert Call #1445 Display Message Key LED This feature enables you to divert an incoming call while actively engaged in another call, or while an idle station is ringing, without first answering it. The call you are engaged in is not interrupted, nor is the incoming call aware of the diversion.

  • Page 82: Do Not Disturb (Dnd)

    Do Not Disturb (DND) #145 Display Message Key LED This feature enables you to inhibit the telephone from ringing, although you x = Caller number or name will still receive VOICE PAGE calls. However, when DND is activated you are still able to make outgoing calls.
  • Page 83 Display Message Key LED To cancel from idle: [DND] 1. Press the lit D O N O T D I S T U R B Dial Do Not Disturb feature code #145 followed by cancellation code D O N T D I S T U R B O F F O F F 2.

  • Page 84: Do Not Disturb Override

    Do Not Disturb Override Xfer 3, #124 Display Message Key LED DND Override can only be utilized by an authorized user. This feature can be applied to stations that are idle, but have been set to Do Not Disturb or Unattended. After dialing a station and receiving a reorder tone, if or UNATTENDED message appears, override can be applied DONT DIST and your call can ring the station.

  • Page 85: Elapsed Time Display

    Elapsed Time Display #129 Display Message Key LED This feature enables you to display the elapsed time during an incoming or outgoing external or network call. When activated from idle, Elapsed Time automatically displays the duration of a call whenever the call is established. When activated during a call, Elapsed Time displays the duration of the current call.

  • Page 86: Executive Privilege

    Executive Privilege #170 Display Message Key LED Executive Privilege allows you to use the features available at your station from any other station in the system. This feature operates for a single call. To activate Executive Privilege: [SPKR] 1. Lift handset, or press at any telephone.

  • Page 87: Flash (Calibrated Opening) On Trunk

    Flash (Calibrated Opening) On Trunk #150 Display Message Key LED The Flash feature sends a signal through the system to trunk lines in order to operate certain types of features that are available on the second system. The second system may be a telephone switching center, PABX, or another Coral system.

  • Page 88: Flexicall

    FlexiCall #17710, 17711, 17712 Display Message Key LED Calls ringing at your Coral station can simultaneously ring at any designated internal or external phone (e.g. home phone, mobile, second station) and can be answered at either phone. Your FlexSet can distinguish between calls arriving from an internal or external source when ringing at the remote destination (see page 64).
  • Page 89 Display Message Key LED Internal/External FlexiCall You can distinguish between calls arriving from an internal or external source when operating the FlexiCall feature. You can set your FlexSet to send your calls as follows: • All, internal and external calls ring at your remote phone. •...

  • Page 90: Feature Code No

    Display Message Key LED To operate FlexiCall: [FLEXICALL] 1. Press the required key, or dial the appropriate feature code. F L E X ty p e O F F (see table below). 2. Dial the remote destination number (internal number or Public/Private F L E X ty p e ( r e m ot e #) Library number), at which calls will ring simultaneously with your Coral station.
  • Page 91 Display Message Key LED Receiving calls at an off-site remote destination If your remote destination is located outside the enterprise (connected to the PSTN or public cellular network), you can answer all your incoming calls from your remote destination.  Note: Your remote off-site (non-Coral) phone is activated as a part of the Coral system only after a FlexiCall call is picked up at that phone.
  • Page 92 Display Message Key LED Dial Description Notes A dial tone prompts you to enter the required third party number. Depending on your Class of Service definitions, one of the following three party functions Switch to Broker/ will be activated: [XFER] 2 operates as Consultation/3-Way •...
  • Page 93 Display Message Key LED To activate voice mail/IVR from your remote phone: You can access your voice mailbox, retrieve messages and setup voice mail options for your Coral station. 1. Answer the remote call. 2. Dial 1. Listen for the dial tone. Your original party will be released. 3.

  • Page 94: Follow Me

    Follow Me #189 / #17713 Display Message Key LED This feature allows you to collect your calls from another station. The source x = Your station number station is then put into a Call Forward All state. Follow Me can be activated (E) = External number only from the new location.

  • Page 95: Follow

    Display Message Key LED To cancel - from the secondary location: y = Dial number of the station with activated Follow Me feature [SPKR] 1. Lift handset, or press from any station. 2. Dial Follow Me feature code (see table below). ( E ) F O L L O W M E xxxx x [(E) FOLLOW ME] or press...

  • Page 96: Forced Release

    Forced Release #123 Display Message Key LED This feature allows an authorized user to release two ports communicating with x = called port each other. y = connection partner of the called port To Force Release a port using preprogrammed buttons: 1.

  • Page 97: Forced Release

    Display Message Key LED [SPKR] 4. Listen for conversation, you may press or hang up in order to allow the continuation of the call. [XFER] 5. Press [SPKR] 6. Press or hang up to release. Forced Release FlexSet 120/280 User Guide...

  • Page 98: Group Calls (Conference)

    Group Calls (Conference) 5600-5849 Display Message Key LED Group Calls are conference calls, allowing participation of up Group members may be blocked from joining the conference to 250 members at a time. Two options are offered: a) preset once the ringing has stopped. The conference may, if desired, Group Calls comprised of predefined members, b) Add On be locked to those users that are not listed on the system as the (Temporary) Group Calls containing no predefined members,...

  • Page 99: Preset Conference Activation

    Display Message Key LED Use the following form to write in your group call details: Group Call Members Group Operator Group Call Conference Number Access Code (conf#) (group#) The following Group Call pages are subdivided into the topics listed below: Feature Page Preset Conference Activation.
  • Page 100 Group Calls: Preset Conference Activation 5600-5849 Display Message Key LED Preset Group Calls are comprised of a number of specified members whose conf# = Conference Port dial number or name stations ring simultaneously when an assigned Group Call number is dialed. group# = Group Call dial number or name This feature allows a conference initiator to contact all the registered members with one button press.
  • Page 101 Group Calls: Temporary Conference Activation #1449 Display Message Key LED The Temporary Conference feature allows an authorized user to establish an group# = Group Call dial number or name Add-On (Temporary) Group Call by adding participants as the conference is conf# = Conference Port dial number or name being set up.
  • Page 102 Display Message Key LED 7. Wait for members to join, hear the warning tone (if defined system-wide) C O N F C O M P L E T E D G R P C A L L ( g r ou p # ) O F F every time a member answers.
  • Page 103 Group Calls: Joining 5600-5849 Display Message Key LED The registered members join a conference being initiated by answering the x = Group Call initiator dial number or name incoming group call. Provided the conference is not locked against non- registered participants, they can join the conference by dialing the group call access code or can be transferred to the group call by an authorized user (see page 79).
  • Page 104 Group Calls: Addition of Participants 5600-5849 Display Message Key LED Allows an authorized user to transfer a new participant to an established x = New participant dial number or name conference. The feature enables a user engaged in a conversation to add his conf# = Conference Port dial number or name conversing party to the ongoing conference.
  • Page 105 Group Calls: Submitting Request to Speak #1443 Display Message Key LED Members may be permitted to participate in a Group Call with the ability to x = Group Operator dial number or name speak and hear each other, or in the mute mode. In case of a muted conference only a Group Call initiator has the right to speak.
  • Page 106 Group Calls: Control over Permission to Speak (Operator) Display Message Key LED This function is relevant for Group Calls defined to admit participants only in conf# = Conference Port dial number or name mute mode. This feature allows the Group Operator to grant a participant x = Group Call Operator dial number or name permission to speak - either by operator's own initiative or as a response to the y = Station dial number or name...
  • Page 107 Group Calls: Forced Release of a Participant #1446 Display Message Key LED This feature allows an authorized user, from idle, to release a participant from group # = Group Call dial number or name an ongoing conference. The feature does not allow the user to view the list of y = Station/trunk number/name participants.
  • Page 108 Group Calls: Forced Release of an Entire Group Call #1447 Display Message Key LED This feature allows an authorized user, from idle, to release the entire group group # = Group Call dial number or name call. To release an entire group call: [GROUP RELEASE] 1.

  • Page 109: Headset Only

    Headset Only #1302 Display Message Key LED The feature is designed for users operating in headset mode. It is of particular value at information centers where the headset option is the most efficient way of communication. When activated, the Headset Only feature causes calls to be conducted via the headset and disables the FlexSet’s microphone and loudspeaker, along with the features that use these devices, e.g.
  • Page 110 Help: Requesting #1443 Display Message Key LED The Help Requesting feature allows you to alert a preselected station, while you are in conversation. This is of value, for example, if you happen to find yourself in a situation where you need help. The Help feature is operated while your current call is in progress, without disrupting the call.

  • Page 111: Help

    Help: Answering Display Message Key LED The Help answering feature allows you to receive a call for help from another x = Station number or name requesting help station. It is suggested that an agreed upon action takes place when you receive a request for help from your help partner.

  • Page 112: Hold

    Hold #171 or #4 Display Message Key LED A calling party can be placed on HOLD while another call is made. The held party can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide. To place a call on hold: [HOLD] 1.
  • Page 113 Display Message Key LED To return to the call on multi-hold: [HOLD] 1. Press the lit key (see note 2) or dial #171. The held calls are returned in “First In/ First Out” order. C A L L H O L D xxxx x 2.

  • Page 114: Hot Line

    Hot Line: Delayed Display Message Key LED Upon lifting your handset you will receive an internal dial tone. However, if you do not dial a number within a system-wide defined time-out your telephone will automatically be routed to a pre-defined destination. This feature cannot be defined at your telephone, but is typically defined by the attendant.

  • Page 115: Immediate

    Hot Line: Immediate Display Message Key LED Immediately upon lifting your handset your telephone may be automatically routed to a predefined destination. This feature cannot be defined at your telephone, but it is typically defined by the attendant. In addition the attendant can cancel the feature or set up Hot Line Immediate for other destinations.

  • Page 116: Idle Display - On/Off

    Idle Display - On/Off #137 Display Message Key LED When in idle mode, the first line of the display shows the time, date and site xxxx - Site name, up to 20 characters name and the second line indicates the name and station number where defined system-wide.

  • Page 117: Individual Remote System Services (Freedom) - Irss

    Individual Remote System Services (Freedom) - IRSS # 17714 Display Message Key LED The IRSS feature, also known as Freedom, enables you to connect an off-site n = Private/Public Speed Call Library number non-Coral phone (such as your home phone or mobile) to the Coral and make calls from within the system.
  • Page 118 Display Message Key LED Placing IRSS calls • For IRSS calls placed from phones that send Caller ID, the IRSS feature must be enabled at your Coral station. See steps below. • For IRSS calls placed from phones that do not send Caller ID information, the IRSS feature must be enabled using the Executive Privilege feature.
  • Page 119 Display Message Key LED To place a call from IRSS phone that does not provide Caller ID: This applies for IRSS calls from off-site phones that do not possess a Caller ID number and, therefore, cannot be identified by the Coral. ...
  • Page 120 Display Message Key LED Options available while in an established IRSS call Dial Description Notes Listen for a dial tone indicating that you can place a call to a new contact. Your Place a new call original conversing party will be disconnected. A dial tone prompts you to enter the required transfer number.
  • Page 121 Display Message Key LED Broker/Consultation/3-Way Conference call While engaged in an established FlexiCall or IRSS call, you can use one of the options listed below, as defined by your Coral station Class of Service. For more information on these options, see “Broker/Consultation/3-Way Conference Call”...
  • Page 122 Display Message Key LED To activate a combination of Consultation/Broker/3-way Conference calls: 1. Dial 2. Dial the third party number and wait for an answer. 3. Dial 2. The third party is put on hold. 4. When you have concluded your private conversation, dial 2 to complete a 3-way Conference call.
  • Page 123 Display Message Key LED To access voice mail/IVR from an IRSS phone: You can access your voice mailbox, retrieve messages, and setup voice mail options for your Coral station. 1. Place an IRSS Call: • For a phone that provides Caller ID, repeat steps 1-4 on page •...
  • Page 124 Display Message Key LED To activate the FlexiCall All feature from your IRSS phone: (For information on the FlexiCall feature, refer to “FlexiCall” on page 63). 1. Place an IRSS call: • For a phone that provides Caller ID, repeat steps 1-4 on page •...
  • Page 125 Display Message Key LED To enable a new IRSS phone from your current IRSS phone:  Note: To enable the IRSS feature at your Coral station, you must first program a Private/Public Library number with your off-site phone number. Use table on page 92 to record Library numbers that contain your IRSS destinations.

  • Page 126: Last Number Redial

    Last Number Redial or #143 Display Message Key LED The last number dialed is automatically stored in memory. xxxx = station number or name yyyy = external line number or name zzzzzzz = outside telephone number To activate last number redial: 1.

  • Page 127: Making Calls: External And Internal

    Making Calls: External and Internal Display Message Key LED Dialing can be accomplished in several ways, depending on what is most x = Internal user number or name convenient for you. The following dialing methods can be used: • Immediately, without lifting the handset, begin dialing from the dial pad. •...
  • Page 128 Display Message Key LED x = External line number or name To make external or network calls: y = Outside telephone number or name 1. Dial outside line access code or press outside line key. 2. Dial required external number, or O U T xx yyyyy yy 3.
  • Page 129 Display Message Key LED 7) In certain systems the cost, or number of meter units, of the call are displayed, after an external call terminates. This appears for a short while, or until another call is made or received, in the format defined for your system.
  • Page 130 Display Message Key LED NO B.C.: If the Bearer Capability of the trunk or dial service you are N O B . C . attempting to connect does not match your station’s COS NON ISDN ROUTE: If your station’s COS is set to ISDN only and N O N I S D N R O U T E call attempts are made through a trunk group not defined as ISDN only...

  • Page 131: Malicious Call Trace On/Off

    Malicious Call Trace On/Off #1740 Display Message Key LED Details of incoming calls can be recorded using Malicious Call Trace. They are added to the record when your station rings even if you do not answer. The number of calls stored for your station is defined by your system administrator. When this number is exceeded, details of the next call received replace the oldest record.

  • Page 132: Malicious Call Trace Printout

    Malicious Call Trace Printout #1741 Display Message Key LED The malicious call trace printout shows the calls traced for your station. The printout can be requested at any time from your station or from the Attendant. To print the malicious trace record: [MALICIOUS PRINT] 1.

  • Page 133: Message

    Message: Answering #175 or #5 Display Message Key LED A message waiting can be indicated in one of the following ways: x = Number or name of the station that left the message • Periodic display and muted ringing • Illuminated message key (when programmed on your telephone) •...

  • Page 134: Answering

    Display Message Key LED To manually receive your message: [MESSAGE] 1. Press the lit key or dial feature code #175. call back message: C A L L xxxxx 2. Pressing either allows scrolling through the message list. attendant message A T T M S G xxxxx waiting: then either To obtain the message left by the attendant or another station:...

  • Page 135: Leaving

    Message: Leaving Xfer 5, #175 or #5 Display Message Key LED Messages can be left at either FlexSet or SLT stations with a message waiting lamp, at station groups, or at network numbers. When you try to leave a message at a station and receive a reorder tone, the station is probably not equipped with a message lamp.
  • Page 136 Display Message Key LED When your phone rings: 1. Answer the call and check the station number displayed. X X X X X M S G . ( your# ) M E S S A G E A N S W E R 2.

  • Page 137: Cancellation

    Message: Cancellation #1440 Display Message Key LED The originator of the message can also cancel the message. To cancel a message: 1. Dial Message Cancellation code #1440. M S G C A N C E L 2. Dial station or network number. D I A L xxxx x 3.

  • Page 138: Multilingual Display

    Multilingual Display #1328 Display Message Key LED You can select the language that will be shown on your FlexSet display. Up to four languages may be chosen, as defined system-wide. To select the preferred language: [MULTILINGUAL DISPLAY] 1. Press or dial feature code #1328. L A N G U A G E - E N G L I S H 2.

  • Page 139: Music On/Off

    Music On/Off #135 Display Message Key LED If your system is equipped with a music source, you may choose to listen to music through your telephone speaker, when the set is idle. Lifting the handset or receiving a call will automatically switch the music off. Music will return to your telephone when you hang up or ringing stops.

  • Page 140: Music Sources

    Music Sources #1329 Display Message Key LED Up to four sources of background music can be selected from your FlexSet. n = 0, 1, 2, 3 Music source indication The various music sources are defined system-wide. To select a music source: [MUSIC SOURCE] 1.

  • Page 141: Mute

    Mute #1320 Display Message Key LED During a conversation you may need to temporarily turn off the microphone on your telephone (handset and speakerphone). This will prevent the other party from hearing a portion of your conversation. The MUTE key is an on/off switch and can be pressed as many times as necessary.

  • Page 142: Name/Dial Number Display

    Name/Dial Number Display #128 Display Message Key LED When required, during a call or feature activation, the dial number can be briefly displayed instead of the name. This feature can be activated both on incoming and outgoing calls. To display the dial number: [NAME/NUMBER] 1.

  • Page 143: Night Answer (Central Bell/Una Pickup)

    Night Answer (Central Bell/UNA Pickup) #192 or 78, #180 or 77 Display Message Key LED Calls may be answered after the attendant leaves or when a central bell is x = Caller number or name ringing. Normally this feature is activated for incoming calls during the night answering period.

  • Page 144: Occ (Other Common Carrier)

    OCC (Other Common Carrier) #127 Display Message Key LED OCC is for users with rotary trunks and/or FlexSets defined with Auto transfer. This feature allows you to send DTMF tones over a trunk in order to use various features and services such as OCC’s, answering machines, voice mail systems and any other service that requires DTMF tones.

  • Page 145: Page_Q

    Page_Q 7060-7069 Display Message Key LED You may place calls on a special hold (call park) by using the Page_Q dial x = Parked station or trunk number, and then either pick the call up at another station or page someone else z = Page_Q number to pick up the call.

  • Page 146: Paging

    Paging Display Message Key LED The Coral on-site voice paging system can be used for locating personnel, general announcements and emergency public address. Coral’s paging system combines a line of speakers and amplifiers with internal stations which enables pages to a public address or to any keyset.
  • Page 147 Paging, Announcing: Public Address 7074-7079 Display Message Key LED When a public address system is attached to the Coral, a page may be made via x = Public address number or name a system station. The form below may be used to write in locations and their associated access codes.
  • Page 148 Paging, Announcing: Zone (To FlexSet Group) 7300-7309 Display Message Key LED You can page a preprogrammed group of FlexSets within a zone, area or dispersed within your company. Use the form on this page to write in the various paging zones or areas in your company and their associated access codes.

  • Page 149: Announcing: Voice (To Single Flexset)

    Paging, Announcing: Voice (To Single FlexSet) Xfer 6, #191 or #3 Display Message Key LED Announcing a voice page to a single FlexSet can be used, for example, as an intercom in order to converse between two stations, or as a simple pager. To voice page a single FlexSet that is either busy or does not answer: [VOICE PAGE] 1.
  • Page 150 Display Message Key LED  Notes: 1) When you hear a reorder tone the station is protected from D N T D I S V P xxx xx receiving voice pages, the display shows: 2) To program a Voice Page key, use access code #191. 3) Each FlexSet has a unique voice page number, which is defined through the numbering plan.

  • Page 151: Paging, Receiving: Auto-Answer

    Paging, Receiving: Auto-Answer #133 Display Message Key LED This feature provides you with the ability to define the way you can answer a voice page call, either handsfree or manually (see page 128). Essentially this feature is an intercom allowing persons to converse between stations. When set to automatic, conversation takes place immediately.
  • Page 152 Paging, Receiving: Turning On/Off #134 Display Message Key LED This feature allows you to block your FlexSet from receiving private (intercom) and/or zoned voice pages through the speaker. Voice page can be turned on or off according to individual station needs. To allow your FlexSet to accept paging calls: [VOICE PAGE ON/OFF] 1.

  • Page 153: Receiving: Auto-Answer

    Paging, Receiving: Using Display Message Key LED Paging can take place through the speaker, however, the feature can be turned x = Page sender on and off (see page 127) as required. Receiving page calls can be activated at your station when the set is either idle or during conversation. When paging is directed at your station the voice paging tone is heard.

  • Page 154: Park

    Park #183 or 79 or #7 Display Message Key LED Allows you to put a call on hold at one station, and pick it up at another station. The party put on park can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide.
  • Page 155 Display Message Key LED To pick up a parked call from same station where call is parked: 1. Press the winking key at which the call is being parked [CALL PARK] Press or dial Park Feature code #183. 2. Dial activation code 3.

  • Page 156: Passcode

    Passcode #179 Display Message Key LED You can define a private unique passcode for your station set. The passcode will allow you (if defined in your COS) to operate Phone Lock, Executive Privilege, Auto Set Relocate, IRSS, or COS Switchover. The passcode can easily be changed.
  • Page 157 Display Message Key LED To change Passcode [PASSCODE] 1. Press or dial feature code #179. 2. Dial your present passcode (4 digits). E N T E R O L D P A S S C O D E 3. Dial your new passcode (4 digits). E N T E R N E W P A S S C O D E 4.

  • Page 158: Phone Dial Lock

    Phone Dial Lock #148 Display Message Key LED You can lock your telephone in order to prohibit unauthorized persons from dialing from your station. However, you can still answer incoming calls. After locking your station, you must unlock it in order to use the station once again. To lock your telephone: [LOCK] 1.

  • Page 159: Pickup: Group, Directed

    Pickup: Group, Directed #181 or 76, #180 or 77 Display Message Key LED You may answer other ringing telephones within the system. There are two x = Caller number or name ways to do this: Group Pickup or Directed Pickup. y = Ringing phone number Group Pickup: Allows you to pick up any telephone that rings within your pre-programmed pickup group, by dialing the Group Pickup feature code.

  • Page 160: Programmable Keys

    Programming: Programmable Keys #139 Display Message Key LED The FlexSet series come equipped with 4 system defined (fixed) keys in addition to the 24 or more (up to 144 with FlexSet 40B) user programmable keys. Fixed keys are preprogrammed during installation, and are the same for each FlexSet system-wide.
  • Page 161 Display Message Key LED If many keys need to be programmed, as in the case of a FlexSet 40B, you may program one of the programmable keys with the code #139 for Program in order to alleviate the need to enter the code each time you program a key. To program an automatic key: 1.
  • Page 162 Display Message Key LED To check key contents: [PROG] 1. Press or dial #139. P R O G C O N T K E Y C N T N T S xxxx either 2. Press the assigned key (contents are displayed). K E Y C N T N T S yyyy C O N T I N U E D 3.
  • Page 163 Display Message Key LED To cancel key contents: [PROG] 1. Press or dial #139. P R O G R A M S E L E C T B U T T O N . 2. Press selected key. P R O G C O N T K E Y C N T N S X X X X 3.

  • Page 164: Possibilities

    Programming: Possibilities #139 Display Message Key LED Key Contents Key Description Procedure/Example DSS (Direct Permits you to make or transfer a call to an To program a DSS key for extension 4577: Station extension or trunk by using a defined key, Enter the program code #139, press the key you want to Selection) and provides a busy lamp indication for...

  • Page 165: Feature Code No

    Display Message Key LED Key Contents Key Description Procedure/Example Feature key Permits you to activate or cancel a feature Follow the directions above and dial twice, in succession, without or series of features without hearing a SPKR code #120 after library code 7000. confirmation confirmation tone or seeing a display.

  • Page 166: Button Labeling

    Programming: Button Labeling Display Message Key LED DESI Labeling System is used to label the buttons on the FlexSet. DESI Plus is a user-friendly and powerful telephone designation strip program, which allows to use FlexSet Label Sheet Catalog# Details an office printer to quickly create labels custom designed Model LETTER, for various FlexSets.
  • Page 167 Display Message Key LED To print the multi-designation label: 1. Use DESI software to create layout of your multi-designation label (see previous page). 2. Enter the extensions assigned to the buttons on your FlexSet. 3. Feed your printer with the label sheet. 4.
  • Page 168 Display Message Key LED To place a telephone number: 1. Insert a pointed tool into the hole located on the plastic plate covering the blank telephone number, as shown in the picture. 2. Lift upward to remove the plastic cover. 3.

  • Page 169: Group

    Programming: Boss Group Line Key #126 Display Message Key LED PROGRAM LINE KEY n = Line number b = Boss group number Each FlexSet in a Boss Group can be programmed with line keys. The use of programmed line keys assists in defining the various ways in which a Boss Group can answer incoming calls (see page 24) for explanation of Boss...
  • Page 170 Display Message Key LED To check a programmed line key: [PROG] 1. Press or dial #139. P R O G R A M S E L E C T B U T T O N . [LINE nn] 2. Press the assigned key.

  • Page 171: Preference

    Programming: Preference #131 Display Message Key LED You can assign a line preference priority to your FlexSet. This priority informs the system as to which line, loop or trunk is selected when you make a call (lift the handset, press the SPKR key, or dial a number on the dial pad). ...
  • Page 172 Display Message Key LED 3. Dial activation code P R E F . E N T E R E D 4. Listen for the confirmation tone. To check list of priorities: [LOOP] [LINE] 1. Press idle key. P R E F E R E N C E 2.
  • Page 173 Display Message Key LED Priority Destination Programming: Preference FlexSet 120/280 User Guide...

  • Page 174: Receiving Calls

    Receiving Calls Display Message Key LED There are several ways in which you can answer incoming calls: xxxxx = Caller ID, name, or number yyyy = Your number - Lift the handset zzzz = Trunk number - Press the flashing SPKR button - Press a flashing key (DSS, Loop, Line, etc.) C A L L xxx xx...

  • Page 175: Relay (Accessory)

    Relay (Accessory) 7086-7091 Display Message Key LED You can switch a relay on or off in order to activate certain external devices, such as an external alarm, or electric lock. These devices are installed by your company. Use the form below to write down the types of external devices that are installed and their associated codes.

  • Page 176: Reminder

    Reminder #172 Display Message Key LED You can program your telephone to ring at a designated time, thereby HH = Hour reminding you of a scheduled event. If you do not answer, your telephone rings MM = Minutes three more times, at one minute intervals, before the feature is cancelled. More pm or am as required than one reminder times can be entered by repeating the procedure for each one.

  • Page 177: Reminder

    Display Message Key LED To answer a Reminder ring: At the requested time your telephone will ring. 1. Answer the call. R E M I N F L A S H I N G 2. Listen for the distinctive dial tone then either A N S W E R R E M I N [SPKR]...

  • Page 178: Ring Adjustment

    Ring Adjustment #136 Display Message Key LED Ring adjustments allow you to define how the telephone will sound according x = 0-15 ring volume level ( MIN = 0 to MAX = 15) to your personal preference. Each telephone in the room can ring differently in y = 0-7 different cadences ( MIN = 0 to MAX = 7) order to identify which telephone among several is ringing.

  • Page 179: Room Status

    Room Status 7026-7041 Display Message Key LED You may change any one of the 16 room status choices for your station. Use the following form to write in the various room statuses and related access codes available at your telephone. ...
  • Page 180 Display Message Key LED Name Code Name Code 7026 7034 7027 7035 7028 7036 7029 7037 7030 7038 7031 7039 7032 7040 7033 7041 Room Status FlexSet 120/280 User Guide...

  • Page 181: Saved Number/Repeat Number

    Saved Number/Repeat Number #196 or #9 Display Message Key LED An external number that you have dialed can be stored in memory and called d = Outside telephone number later. A number can be saved during a conversation or when you hear a busy tone or when the dialed number is not answered.

  • Page 182: Second Party's Speaker Status

    Second Party’s Speaker Status Display Message Key LED This feature alerts you when the loudspeaker of the party you are conversing with is activated for handsfree or group conversation. A Speaker tone and display message notify you when the called/calling party is in SPKR mode, or if they switch to SPKR mode during a call.

  • Page 183: Security Line

    Security Line #17700 Display Message Key LED This feature ensures that Break-In cannot be accomplished by another station. When Security is applied, Call Waiting tones and Break-In from other stations are blocked. When Security is on, a caller who tries to break into your station receives a reorder tone.

  • Page 184: Series Call

    Series Call #195 Display Message Key LED The system allows you to mark an external call before you transfer to a third party. This causes the call to return to you after the third party hangs up. A Series Call can only be marked while engaged in conversation. To mark a call as a Series Call: [SERIES] 1.
  • Page 185 Display Message Key LED When your telephone rings (third party hangs up): 1. The call returns to you. S E R I E S (calling #) F L A S H I N G 2. Answer the call. A N S W E R ( C A L L I N G # ) 3.
  • Page 186 Silent Monitor Display Message Key LED This feature enables an authorized (COS) user to monitor and/or record (may require additional hardware) any system port, station, trunk, etc. (except data and conference) in any state, without audio or visual warning to the monitored party.
  • Page 187 Silent Monitor, 1-Way Splitting #1448 Display Message Key LED port # = Original destination (1st part) port The 1-way (Split) Silent Monitor feature allows monitoring each party of the number or name 2-way conversation separately. Only one of the conversing parties can be heard at a time.

  • Page 188: Silent Monitor

    Silent Monitor, 2-Way Xfer 9, #1981 Display Message Key LED This feature allows an authorized user, while monitoring a selected port, to hear both parties of the 2-way conversation. The 2-Way Silent Monitor can be activated while attempting to call a busy or not answering destination. The feature can also be activated from an idle station before calling.
  • Page 189 Display Message Key LED 1. Monitoring volume can be adjusted by pressing [SPKR] 2. To cancel Silent Monitor, press or hang up. [WHISPER] 3. To whisper page, press any key (see also page 188). W H S P R P A G E ( p or t # ) ...

  • Page 190: Speakerphone/Headset

    Speakerphone/Headset #120, #1323 Display Message Key LED Your FlexSet is equipped with a speaker. The FlexSet is also equipped to operate as a speakerphone, which enables you to converse without lifting the handset. Pressing the speakerphone (SPKR) key will automatically switch on the sensitive microphone and speaker, enabling handsfree conversations with handset remaining on its cradle.
  • Page 191 Display Message Key LED When FlexSet is programmed for SPKR On/Off key: • When using headset (or handset is off cradle): When your FlexSet is equipped with a headset and the SPKR key is defined with the On/Off option, you can answer and disconnect calls by pressing the SPKR key. When the key LED is lit, you are connected.
  • Page 192 Display Message Key LED When FlexSet is programmed as Headset Only and for SPKR On/Off key: Headset (purchased by the customer) When your FlexSet is equipped with a headset and the Earpiece, electronic Headset Only feature is activated, and the SPKR key is set ringer Volume up/down, to operate as an On/Off (connect/release) switch, then you...

  • Page 193: Speed Dialing: Programming Private Library

    Speed Dialing: Programming Private Library #193 Display Message Key LED You may be allowed to program or update your telephone with your own x = Outside line access code private (personal) Speed Dial directory. This directory of speed dial numbers a = Library number can be accessed only at your station line.
  • Page 194 Display Message Key LED To delete a single number from memory: 1. Dial PRIVATE SPEED CALL access code #193. P R I V A T L I B R A R I E S Dial the relevant Library Private Number (7000 7009) Scroll through the library by pressing the P R I V A T L I B aa aaa...
  • Page 195 Display Message Key LED The following table defines the special codes that may be used as part of the outside telephone number. Table of Special Dial Codes Codes Description Used to delay dialing by X seconds (X = 1 to 9) Stop dial (end of outside number) Outpulsing wait period during which user is able to dial any number of digits All digits following will be Dial Pulse...

  • Page 196: Speed Dialing

    Speed Dialing: Using Private and Public Libraries Display Message Key LED Dialing a number through your Private Library or system Public Library is x = Outside line access code a = Library number or name basically the same, therefore the process is described generally for both dialing d = Outside telephone number systems.

  • Page 197: Split Call

    Split Call #1321, #1322 Display Message Key LED Split call allows you to alternate between two other parties, by pressing keys defined as Exclude Source and Exclude Destination. The feature also allows 3-way conversation by merely pressing one of the keys, Exclude Source or Exclude Destination, when the key is steadily lit.
  • Page 198 Display Message Key LED To activate Split Call on conversation: [XFER] 1. Press A N S W E R ( s o u r c e # ) E X C L E X C L 2. Dial destination number, wait for answer S R C E D E S T either...
  • Page 199 Display Message Key LED If you want to release the destination (second) party and return to 2-way conversation with the source: [XFER] 8. Press If you want to release all parties: [FORCED RELEASE] 9. Press Split Call FlexSet 120/280 User Guide...

  • Page 200: Stop Dial

    Stop Dial # or #1300 Display Message Key LED Stop Dial accelerates sending your call to the external destination or network number. This feature enables you to tell the system when dialing out on trunks has been completed. You can send a signal to the system indicating the end of a stream of dialed digits.

  • Page 201: Transfer

    Transfer #122 Display Message Key LED You can transfer both internal and external calls to other users within your system or outside it. A call can be screened or unscreened. Transfer routes a call you received to an idle station. It can also link a call you held to other ports.
  • Page 202 Display Message Key LED To perform unscreened transfer of an established call: [XFER] 1. Press * (see page ix). 2. Dial the required number or press a DSS key. D I A L 3. Listen for the ringback or busy tone I N T E R N A L xxxx x [SPKR] 4.
  • Page 203 Display Message Key LED To transfer a held call: Typically, use transfer of a held call to connect an incoming call to the held party, such as when you have to locate someone for a caller. 1. Dial a number or receive a call while the first call is in hold. [XFER] 2.

  • Page 204: Turret Console

    Turret Console Display Message Key LED The Turret Console is a single telephone position comprised of two soft- connected FlexSets 280x, each having up to three FlexSet 40B expansion modules attached. The combination of two FlexSets provides the ability to attach up to 240 buttons to the complex giving a total of 288 programmable buttons.
  • Page 205 Display Message Key LED The turret console is comprised of two fully configured FlexSets that can be operated independently one of another. One of the phones is defined as a primary and the other as a secondary (partner). Both FlexSets’expansion modules are operated by the primary FlexSet. Pressing a DSS button on any of the six expansion modules activates the primary FlexSet.
  • Page 206 Display Message Key LED [SPKR] 2. Press button or lift the handset of the partner FlexSet. 3. Press the relevant DSS button on the partner FlexSet or on one of the six expansion modules. To answer a call at the primary FlexSet Refer to “Receiving Calls / Answering Calls”...
  • Page 207 Display Message Key LED Operating a primary FlexSet You can control a call conducted at a primary FlexSet using the Hold, Transfer and Toggle Between Calls functions programmed into buttons on the primary FlexSet and all six expansion modules. Operating a partner FlexSet To control a call initiated at a partner FlexSet, use buttons of the partner FlexSet only.

  • Page 208: Waiting Calls Display

    #1325 Waiting Calls Display Display Message Key LED This feature provides you with the ability to view the number of calls waiting nn = Number of waiting calls for you. To view the amount of waiting calls while in conversation: [CALLS WAITING] 1.

  • Page 209: Waiting Calls Receiving

    Waiting Calls Receiving Display Message Key LED The presence of the waiting call tone or voice paging tone or muted ring x = original conversing party’s number or indicates that another call is waiting for you to answer. When you hear this name tone, or the second row displays any of the special call waiting messages, you y = waiting caller’s number or name...
  • Page 210 Display Message Key LED All the following features are activated after the waiting call is answered. For more information, see also “Broker/Consultation/3-Way Conference Call” on page 34 To activate a Broker call: [XFER] 1. Press to alternate between parties (any number of times). 2.

  • Page 211: Wakeup

    Wakeup #173 Display Message Key LED You can program your telephone to call you at a designated time. If you do not HH = Hour answer you will be called three times more, at one minute intervals, before the MM = Minutes feature cancels.
  • Page 212 Display Message Key LED To answer a Wakeup call: Your telephone will ring at the requested time. On answering the call, you will hear either a recorded message, music or the distinctive dial tone. If you hear music or the distinctive dial tone: W A K E F L A S H I N G [SPKR]...

  • Page 213: Whisper Page

    Whisper Page: Activation #1744 Display Message Key LED This feature allows an authorized user to break into an ongoing call, without actually interfering, by whispering to one of the conversing parties. Whisper tone, in and out, is heard by the side whispered to. The second party engaged in the conversation hears neither tone, nor the whisper.

  • Page 214: Activation

    Display Message Key LED  Notes: 1) The feature can also be activated while you are silent monitoring the whispered party (see page 163). Then you can be heard by the whispered party as well as hear the two conversing parties. 2) When you hear reorder tone the station is protected from receiving whisper paging calls, the display will then show: D N D W H I S P R...

  • Page 215: Receiving

    Whisper Page: Receiving Display Message Key LED This feature allows a user engaged in a conversation to receive a message x = Whisperer number/name whispered by another station. The user engaged in the conversation keeps y = 2nd conversing party number/name hearing the second conversing party and hears the whisperer in lowered volume.
  • Page 216 Display Message Key LED To put the second party on hold and talk privately to the whisperer: 1. Ask the party you are conversing with to hold on. 2. Press the flashing DSS key pre-programmed with the whisperer dial number A N S W E R xx xx (or the flashing second LOOP key).
  • Page 217 Whisper Page, Receiving: Turning On/Off #1745 Display Message Key LED This feature allows you to block your FlexSet from receiving Whisper Page. DND Whisper Page can be turned On or Off according to individual station needs. If you invoke DND Whisper while in conversation, the feature will be active for the duration of that conversation only.

  • Page 218: Appendix A - Glossary

    A p p e n d i x A - G l o s s a r y Access Code Number A series of digits which must be dialed or keyed in order to gain access to an outside line or a Coral feature.
  • Page 219 A p p e n d i x A - G l o s s a r y ( c o n t . ) Database The memory in which the 'flexible database system information' is stored. Programming the database is usually carried out during installation, however, it is field or remotely modifiable. Dial For the purpose of this guide “Dial”...
  • Page 220 Code Port Provides access to a device, station or trunk from within the system. Peripheral Expansion Module for FlexSet 280 series, enables the following: Additional distance between FlexSet and the main cabinet, by providing an external power supply input, Connecting up to three FlexSet 40B units, Additional listen only headset/handset/tape recorder connection.
  • Page 221 A p p e n d i x A - G l o s s a r y ( c o n t . ) Scroll This feature enables you to display and check the contents of various libraries, for example, Private Speed-Calling, Reminder Calls, etc.

  • Page 222: Transfer/Xfer

    A p p e n d i x A - G l o s s a r y ( c o n t . ) Transfer/Xfer While engaged on a call you can initiate a feature by pressing the XFER (Transfer) key. XFER provides you with a special distinctive dial tone, which enables you to either transfer the call, or activate a feature.

  • Page 223: Appendix B - Tones

    A p p e n d i x B - T o n e s Tones are audible signals of various frequencies that give information about the status of calls and features. While using the Coral system, many different tones will be heard. These tones may vary for different locations as each system is customized during installation.
  • Page 224 A p p e n d i x B - T o n e s ( c o n t . ) Distinctive Dial Tone The Distinctive Dial Tone (DDT) indicates that certain features are in use at your telephone, for (DDT) example, when you have programmed your telephone not to receive calls, with either Call Forward All, or Do Not Disturb, and you lift the handset.
  • Page 225 A p p e n d i x B - T o n e s ( c o n t . ) Ringing Internal ring (also for network calls) characteristics are determined through Ring Adjustment (see Internal/External ”Ring Adjustment” on page 153).

  • Page 226: Appendix C - Led Indications

    A p p e n d i x C - L E D I n d i c a t i o n s LED indications visually show the state of certain features. LEDs typically indicate that a feature is either activated (steady on) or is pending further commands or needs additional information (flashing).

  • Page 227: Appendix D - Isdn Cause Numbers

    A p p e n d i x D - I S D N C a u s e N u m b e r s Cause # CODE MEANING ACTION valid cause code not yet received unallocated (unassigned) number check number and call again* no route to specified transit network notify system manager...
  • Page 228 A p p e n d i x D - I S D N C a u s e N u m b e r s ( c o n t . ) Cause # CODE MEANING ACTION user busy (message displayed as text) call later no user responding call later...
  • Page 229 A p p e n d i x D - I S D N C a u s e N u m b e r s ( c o n t . ) Cause # CODE MEANING ACTION normal unspecified no action* circuit out of order no circuit/channel available...
  • Page 230 A p p e n d i x D - I S D N C a u s e N u m b e r s ( c o n t . ) Cause # CODE MEANING ACTION resource unavailable, unspecified notify system manager quality of service not available notify system manager...
  • Page 231 A p p e n d i x D - I S D N C a u s e N u m b e r s ( c o n t . ) Cause # CODE MEANING ACTION transit network selection not implemented message not implemented requested facility not implemented notify system manager...
  • Page 232 A p p e n d i x D - I S D N C a u s e N u m b e r s ( c o n t . ) Cause # CODE MEANING ACTION non existent abbreviated address destination address missing, and direct call not subscribed invalid transit network selection (national use) notify system manager...
  • Page 233 Tadiran Telecom Business Systems Ltd. International Headquarters Tadiran Telecom Business Systems Ltd. 18 Hasivim Street P.O.Box 7607 Petach Tikva 49170 Israel Tel. +972-3-9262000, Fax. +972-3-9262310 USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY 11050 Tel. +1-516-632-7200, Fax. +1-516-632-7210 Visit us at our website http://www.tadirantele.com...

This manual is also suitable for:

Flexset 280dFlexset 280d-zFlexset 120lFlexset 120Flexset 120d

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