Troubleshooting - Codonics Virtua Reference Manual

Troubleshooting

Problem
System start up fails.
Software will not install.
Drives not found.
Display is blank.
Display does not respond
properly.
Login fails.
Network not responding.
Recorder is not responding.
Label prints light, has lines,
or is blank.
Display shows disc error.
System responses are slow.
34
Solution
Check "Y" power cable.
Verify power selector switches are set properly.
Verify Controller power switch is ON.
Verify Recorder power switch is ON.
Verify Display power switch is ON.
Check Display cables (VGA, USB, Power).
Check Recorder USB cable.
Verify SmartDrive is connected.
Make sure that the eSATA cables are connected to the right connectors.
Make sure the Recorder is powered on before the Controller.
Check Display power switch.
Check Display cables (VGA, USB, Power).
Check Display USB cable.
Align Display by touching Align Touch Screen button.
Verify username and password.
Verify password case (upper-case and lower-case).
Delete file \profiles\user\user.admin.txt on SmartDrive to restore default
password: codonics.
Check network settings.
Verify network cable is connected.
Verify SmartDrive is connected.
Check Recorder USB cable.
Verify Recorder power switch is ON.
Cycle power on Recorder using Recorder power switch.
Replace ink cartridge.
Verify correct media type is loaded in each input bin.
Use recommended quality discs.
Handle discs properly when loading.
Multiple jobs are being processed at the same time.
Large jobs with many images are being processed.
Multiple remote web connections are active.
All registered and unregistered trademarks are the property of their respective owners.
Specifications subject to change without notice. Patents Pending
Copyright © 2007 by Codonics, Inc. Printed in U.S.A. Part Number 900-367-001. Rev. C.
Virtua Reference Guide