Troubleshooting Troubleshooting - Epson AcuLaser M2000D Service Manual

EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN
When a paper jam error message does not appear
Print the Engine Status Sheet and check the jam code on the printout to find out the
jammed point and the cause. The jam code is expressed in 8-digit hexadecimal.
00 NN NN NN
Fixed to 00 (1)
(1) Jammed point information*
Jam code
80 Reserved
40 Cassette 3 (option)
20 Cassette 2 (option)
10 Cassette 1
08 MP tray
04 Cover B
02 DM tray
01 Photoconductor unit (inside the printer)
(2) Jam cause information
Jam code Explanation
Paper did not reach the registration sensor.
10
Paper did not go forward from the registration sensor.
11
The registration sensor detected paper at power-on.
12
Paper did not reach the fuser sensor.
20
Paper did not go forward from the fuser sensor.
21
The fuser sensor detected paper at power-on.
22
Paper did not reach the PF sensor of the optional
30
cassette 1.
TROUBLESHOOTING
(2) (3)
Explanation
Jammed point
Troubleshooting
Jam code Explanation
Paper did not go forward from the PF sensor of the
31
optional cassette 1.
The PF sensor of the optional cassette 1 detected
32
paper at power-on.
Paper did not reach the PF sensor of the optional
40
cassette 2.
Paper did not go forward from the PF sensor of the
41
optional cassette 2.
The PF sensor of the optional cassette 2 detected
42
paper at power-on.
Paper did not reach the exit sensor.
A1
Paper did not go forward from the exit sensor.
A3
An error occurs during printing and the printer engine
E0
was stopped in the middle of an operation.
F0 to FF Other paper jam errors
(3) Feeder
Jam code
00 MP tray
01 Cassette 1
02 Cassette 2 (option)
03 Cassette 3 (option)
07 Duplex printing
Revision B
Jammed point
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Explanation
38
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