Supervisor Features - Panasonic KX-NCP Series Quick Reference Manual

Operator Console Interface
Note
•
To enable extension control features, your extension must be assigned as a manager in its COS
settings on the PBX.
•
To use the Listen-In function, your extension must have "Call Monitor" enabled in its COS settings on
the PBX.
•
To use the Busy Override/Take Over functions, your extension must have "Busy Override" enabled in
its COS settings on the PBX.

Supervisor Features

If you log in to CA Client in supervisor mode, you can monitor the status of Incoming Call Distribution (ICD)
groups, listen in on conversations, take over calls, and perform other supervisory functions.
When using CA Server, the following features are also available:
•
Opening the presence of an extension that is having a conversation will display the name and telephone
number of the other party, as well as the duration of the call.
•
You can use supervisor features for all ICD groups if the appropriate user settings are made using CA Web
Manager.
22 Quick Reference Guide