The illustrations of the machine used in this document may be different from what you actually see on your machine. Table of contents 1 Troubleshooting......4 Checking the client status........26 Hardware Problems ...........27 When a Paper Jam Occurs.......5 Print jobs not output..........27 During Paper Jams ..........5 TROUBLESHOOTING FOR COPYING ...28 When a paper jam occurs in drawer 1, bypass tray.
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Table of contents IPP print in a Windows operating system environment For the equipment with additional drawer units ................40 installed ............... 76 Novell print in a NetWare environment ....40 Transporting the Machine ........77 Macintosh environment.......... 41 3 Appendix ........80 UNIX/Linux environment ........
Troubleshooting When a Paper Jam Occurs..........P.5 TROUBLESHOOTING FOR THE HARDWARE ....P.19 TROUBLESHOOTING FOR PRINTING......P.23 TROUBLESHOOTING FOR COPYING ......P.28 TROUBLESHOOTING for FAX........... P.30 TROUBLESHOOTING FOR SCANNING......P.33 TROUBLESHOOTING FOR e-Filing ........P.34 TROUBLESHOOTING FOR NETWORK CONNECTIONS....P.36 CHECKING THE EQUIPMENT STATUS WITH TopAccess ....
When a Paper Jam Occurs ● When a Paper Jam Occurs When a paper jam occurs in drawer 1, During Paper Jams bypass tray When a paper jam occurs during printing, an alarm will sound, and the following message will be displayed on the screen: Remove the cassette from drawer 1.
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When a Paper Jam Occurs If the bypass tray is closed, hold both sides Remove the jammed paper gently by pulling of the bypass tray, and position it in front of the edge of paper if the edge of jammed you.
When a Paper Jam Occurs When loading paper in the bypass tray, lift Pull out the duplex unit by holding the the paper set cover and set the paper with grips on its both sides. the print side face up. Paper set cover Grip Grip...
When a Paper Jam Occurs Close the front cover. Open the top cover. Top cover Front cover This completes the procedure. When Paper Jam Occurs Under the Note Image Drum • If the inner finisher is installed, be sure to remove any output paper on it before opening the top cover.
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When a Paper Jam Occurs Pull out the jammed paper gently toward Pull out the jammed paper gently in the the inside of the machine (in the direction direction of the arrow if an edge of jammed of the arrow) if an edge of jammed paper paper can be seen on the back side.
When a Paper Jam Occurs When Paper Jam Occurs Around the Close the top cover. Fuser Unit Memo • You can close the top cover smoothly if you close the Hold the Document holder lever and lift the front cover halfway. Be careful not to let the front cover Document holder.
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When a Paper Jam Occurs Fuser unit handle Note • If the inner finisher is installed, be sure to remove any output paper on it before opening the top cover. Remove the print cartridge and place it on a flat surface. Print cartridge Tilt the release levers on the fuser unit forward, and be sure to pull out the jammed...
When a Paper Jam Occurs Paper Jam on Both Sides of the Printer Close the top cover. Unit Note • You can close the top cover smoothly if you close the There is a paper jam near the duplex unit. front cover halfway.
When a Paper Jam Occurs When Paper Jam Occurs in drawer 2/3/4 Hold both sides of the bypass tray, and fold it down. (Option) Here, a paper jam in drawer 2 is used as an example. The same procedure is used for drawer 3/4. Pull out the cassette from drawer 2.
When a Paper Jam Occurs Close the bypass tray. Close the finisher cover. Bypass tray Return the document holder to its original position. This completes the procedure. When Paper Jam Occurs in Inner Finisher (Option) There is a paper jam near the Inner Finisher. Hold the Document holder lever and lift the Document holder.
When a Paper Jam Occurs If you can see the edge of the jammed When a Document is Jammed document, pull it out gently. When a document becomes jammed, an alarm will sound and a message will appear in the touch panel. Open the RADF cover to remove the jammed document.
When a Paper Jam Occurs Pull the jammed paper slowly to remove it. When a Staple Jammed When Staple Jam Occurs in Inner Finisher (Option) Hold the Document holder lever and lift the Document holder. Return the document holding pad to its Document original position.
When a Paper Jam Occurs Remove the top staple sheet. Return the document holder to its original position. Holding the knob, raise the guide, and return it to its original position. When Staple Jam Occurs in Offline Stapler (Option) Open the offline stapler cover. Place the cartridge.
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When a Paper Jam Occurs Place the cartridge. Close the offline stapler cover. - 18 -...
TROUBLESHOOTING FOR THE HARDWARE ● TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen Description / Remedy A message appears on the upper part of the screen to...
TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below. Message Problem Description Corrective Action...
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TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Cannot copy The number of originals to be Ask your administrator for details of setting the limit for the number Check DEPARTMENT COUNTER scanned has exceeded the limit of copies. specified with the department code during scanning.
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TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Toner near Empty Toner is running out. Some toner is still left in the toner cartridge while this message is displayed. You do not have to replace the toner cartridge yet. Prepare a new toner cartridge.
TROUBLESHOOTING FOR PRINTING ● TROUBLESHOOTING FOR PRINTING Print Job Problems This section describes how to clear the print jobs errors. Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the equipment.
TROUBLESHOOTING FOR PRINTING Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.
TROUBLESHOOTING FOR PRINTING Command line options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.
TROUBLESHOOTING FOR PRINTING No. Check... Corrective Action Have you set the protocol settings so they are Set up the proper protocol. Next Step compatible with your network and client protocol settings? Have you set up the appropriate type(s) of print Check the settings required for your printing Next Step ...
TROUBLESHOOTING FOR PRINTING Corrective Action The checklist below will help you identify the source of the error and direct you to information resolving the problem. If the problem persists after you have followed all of the steps, contact your dealer. No.
TROUBLESHOOTING FOR COPYING ● TROUBLESHOOTING FOR COPYING Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is unavailable for the Some functions cannot be combined.
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TROUBLESHOOTING FOR COPYING Problem Description Cause Corrective Action Copied image has black streaks The scanning area or guides are stained. Clean them. in the horizontal direction. - 29 -...
TROUBLESHOOTING for FAX ● TROUBLESHOOTING for FAX Troubleshooting Error codes Below is a list of error codes that you might see in the lists or reports. Error Code Description Remedy 0012 Original misfeed Clear the misfed original. 0013 Cover open Firmly close the open cover.
TROUBLESHOOTING for FAX Transmission/reception trouble Below is a list of trouble you might encounter during the transmission/reception. Transmission troubles Trouble Check Point TRANSMIT is not displayed even if the • Is the modular cord disconnected? [START] button is pressed. • Is the power plug unplugged from the power outlet? •...
TROUBLESHOOTING for FAX FAX Unit Specifications Model Name GD-1340 Size of Original LG, LT, ST (North America) Size of Original A4, A5, B5, FOLIO (A/B format) Recording Paper Size 8.5" x 14" (LG), 8.5" x 11" (LT), 5.5" x 8.5" (ST) (North America) Recording Paper Size 210 mm x 297 mm (A4), 148 mm x 210 mm (A5),...
TROUBLESHOOTING FOR SCANNING ● TROUBLESHOOTING FOR SCANNING Scanning Problems This section describes troubleshooting for using scan data. Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address. Corrective Action Check the following points: •...
TROUBLESHOOTING FOR e-Filing ● TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates the session Problem Description The message “This operation will end your e-Filing session.”...
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TROUBLESHOOTING FOR e-Filing Message Corrective Action Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data from the Control Panel. For instructions on how to delete data from the Control Panel, refer to the e-Filing Guide. Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space.
TROUBLESHOOTING FOR NETWORK CONNECTIONS ● TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/ Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Corrective Action Confirm that the TCP/IP protocol suite is installed on the Refer to the networking section of your operating system Next Step ...
TROUBLESHOOTING FOR NETWORK CONNECTIONS Check... Corrective Action Is the LDAP server correctly running? Next Step Confirm that LDAP server is correctly running. Is the LDAP server setting correctly set? Enter the correct LDAP setting. Reenter the correct password carefully because it is displayed by asterisks.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Check... Corrective Action Can you print to the equipment? See the following section to fix the problem: P.25 "Cannot print with the equipment (network connection problems)" IPP print in a Windows operating system environment No.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Macintosh environment No. Check... Corrective Action Are the IP address properties correctly set? Next Step Set up the IP address correctly. Can you access any other network device from the Refer to your Macintosh networking documentation or Next Step ...
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TROUBLESHOOTING FOR NETWORK CONNECTIONS Client software DVD now required Problem description When adding a new printer driver, the end user did not choose the Have Disk option; instead, the user selected the machine name from the Add Printer list. Corrective action 1.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Location does not contain information about your hardware Problem description The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path. Corrective action Copy the directory containing the *.inf file to the local drive and resume installation.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Fax transmission cannot be performed with a cover sheet Problem description In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Client Software Authentication Problems Cannot log in using client software Problem Description I cannot log into the equipment using client software. Corrective Action If you cannot log into the equipment using client software, contact the administrator of the equipment. Since the user name and password registered in the client software are used for authentication in the case of automatic login, the log-in screen may not be displayed.
CHECKING THE EQUIPMENT STATUS WITH TopAccess ● CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons displayed and their descriptions.
CHECKING THE EQUIPMENT STATUS WITH TopAccess Staples Empty This icon indicates no staples are left in the Finisher. Call for Service Contact your dealer to have the equipment inspected. Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Corrective Action Cover Open - Please Close Cover.
CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter. Memo The error codes are also shown on the [LOG] window of the touch panel.
CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Font download failure Since an error has occurred, the font cannot be registered. Perform 4613 downloading again or regenerate the font data first. 4621 Downloaded font deletion failure Check if the font to be deleted is registered.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Terminal mail address error Ask your administrator to check the SMTP Authentication method or if there is an unpermitted character in the Terminal mail address. Set the correct SMTP 1C6B Authentication method or delete the unpermitted character in the Terminal mail address.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action POP3 login type error Ask your administrator whether the POP3 login type (Auto, POP3, APOP) is set 3E40 correctly. File I/O error Ask the sender to resend the Email. If the error still occurs, contact your service 3F10, 3F20 representative.
CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobs Memo The error indications on scan jobs are done as follows: • On TopAccess log list, messages indicating the status are displayed. • On the touch panel of the equipment, error codes are displayed. See the listings below. Error Code Problem Description Corrective Action...
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Save as File Wrong Job status Turn the power OFF and then back ON. Try it again. If the error still 2D10, 2D12, 2D13 persists, contact your service representative. Not enough memory Wait for a while and try again.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Store to USB Wrong Job status Turn the power OFF and then back ON. Try the problem job again. If the 2E10, 2E12, 2E13 error still persists, contact your service representative. Not enough memory Wait for a while and try again.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient permission to access e-Filing box Check if the user is authorized to perform this job. 2A72 using scan utility Store to e-Filing Job status failed Turn the power OFF and then back ON. Try the problem job again. If the 2B11 error still persists, contact your service representative.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient system storage The file is too large for the mailbox. Confirm the mailbox size on the mail 2552 server. Transmit again in text mode or with a lower resolution. If the error still persists, divide the document and transmit again.
Replacing Consumables / Maintenance Units ● Replacing Consumables / Maintenance Units To assure an optimal performance, we recommend that you Replacing the Toner Cartridge or use TOSHIBA toner cartridges. Contact your dealer to purchase the toner cartridges for Image Drum replacement. Warning •...
Replacing Consumables / Maintenance Units Replace the Toner Cartridge Lift the toner cartridge from the right in the direction of the arrow. Insert your finger into the recess on the right side of the printer and pull the front Warning Possible to get burned.
Replacing Consumables / Maintenance Units Turn the right blue lever of the toner Insert your finger into the recess on the cartridge forward while pressing the top of right side of the printer and pull the front the toner cartridge to lock. cover open lever to open the front cover forward.
Replacing Consumables / Maintenance Units Lift the toner cartridge in the direction of Place a new image drum into the printer. the arrow, and place it on a flat surface. Warning Possible to get burned. Do not throw a used image drum and toner cartridge in the fire.
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Replacing Consumables / Maintenance Units Insert your finger into the recess on the Take out the new toner cartridge from its right side of the printer and pull the front bag. cover open lever to open the front cover forward. Note •...
Replacing Consumables / Maintenance Units Place a new image drum into the printer. Replacing the Fuser Unit and Transfer Roller Recommendation for Replacing the Fuser Unit and Transfer Roller When the fuser unit and transfer roller nears the end of its lifespan, the message [Time to Replace Fuser] will appear on the touch panel to notify you that it is time to prepare a new fuser unit and a transfer roller.
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Replacing Consumables / Maintenance Units Hold the Document holder lever and lift the Note Document holder. • If the inner finisher is installed, be sure to remove any output paper on it before opening the top cover. Remove the print cartridge and place it on a Document flat surface.
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Replacing Consumables / Maintenance Units Pull out the orange stopper from the new Hold the plastic parts of the transfer roller, fuser unit. with the gear positioned on the left, and push down the posts on the right and left. Orange stopper Transfer roller...
Replacing Consumables / Maintenance Units Close the front cover. Replacing the Inner Finisher Cartridge Note • The front cover cannot be closed completely if the top Press the [ON/OFF] button until a "pip" cover is not closed. sound is heard. "Shutdown is in progress." appears for a while, and then the power is turned OFF.
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Replacing Consumables / Maintenance Units Pull out the cartridge. Install the new cartridge. Take the empty staple case out of the staple Close the finisher cover. cartridge. Return the document holder to its original position. Install a new staple case into the staple cartridge.
Replacing Consumables / Maintenance Units Replacing the Offline Stapler Cartridge Open the offline stapler cover. Remove the empty cartridge. Attach the new cartridge. Close the offline stapler cover. - 68 -...
Maintenance ● Maintenance Cleaning the Surface of the Machine Cleaning the platen (glass surface) If the platen (glass surface) is dirty, black specks or streaks Note may appear on your copies and prints, as well as on documents you send to others. To maintain print quality, clean •...
Maintenance Open the inner cover. Clean the document transporting Clean the roller with a soft, damp cloth. roller and document holding roller Roller If the document transporting roller is dirty, black specks or Inner cover streaks may appear on your copies and prints, as well as on documents you send to others.
Maintenance Clean the roller with a soft, damp cloth. Clean the paper feed roller Clean the paper feed roller and pad when you experience frequent paper jams. Roller Roller When cleaning the drawer Pull out the cassette. Return the document holding pad to its original position.
Maintenance When cleaning the bypass tray Open the paper set cover until it touches the machine. Open the bypass tray forward by inserting your fingers into the front recesses. Front recesses Paper set cover Front Bypass tray recesses Wipe the two paper feed rollers with a wet cloth that has been wrung out well.
Maintenance Lower the paper set cover. Close the bypass tray. If the bypass tray cannot be closed, return the paper set cover to the correct position by pressing the paper loading part on the bypass tray downward. Paper set cover Hook one tab of the paper feed roller cover by pressing the right arm inward while Bypass tray...
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Maintenance Insert your finger into the recess on the Remove the print cartridge and place it on a right side of the machine and pull the front flat surface. cover open lever to open the front cover forward. Note • The image drum (the green tube) of the print cartridge Note is very delicate.
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Maintenance Return the print cartridge into the machine. Return the document holder to its original position. Print cartridge Close the top cover. Memo • You can close the top cover smoothly if you close the front cover halfway. Be careful not to let the front cover return to its open position.
Moving or Transporting the Machine ● Moving or Transporting the Machine For the equipment with additional Moving the Machine drawer units installed Turn OFF power to the machine. Before moving the machine, remove the anti-tip feet and then Press the [ON/OFF] button until a "pip" unlock the casters (two places).
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Moving or Transporting the Machine Remove the print cartridge and place it on a Transporting the Machine flat surface. Because the machine is precision equipment, it may get damaged during transportation, depending on the packaging method. Please transport it via the following procedure. Turn OFF power to the machine.
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Moving or Transporting the Machine Attach the stopper release to the fuser unit. Return the bagged image drum and print cartridge into the machine. Attach the orange stopper release in the direction of the arrow while pressing the blue lever of the fuser unit down in the direction of the arrow Orange stopper Blue lever...
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Moving or Transporting the Machine At least two people should lift the machine unit and place it in the box. - 79 -...
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Battery Disposal ● Battery Disposal This machine uses a lithium-ion battery. If the terminal of the battery short-circuits, explosion or fire may occur. To waste the battery, insulate the negative and positive poles to avoid short-circuit. - 81 -...
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