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Rogers MyRogers Get Started

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  • Page 1: Table Of Contents

    TABLE OF CONTENTS › My Rogers › Cable TV › Internet › Home Phone › Index...

  • Page 2: My Rogers

    GET STARTED WITH › My Rogers › Rogers On Demand Online...
  • Page 3 Manage Your Account And if you subscribe to Rogers Cable TV and specialty channels, you’ll enjoy an even wider selection of programming, at no additional cost. Plus, with Rogers On Demand Online, you can watch all this great entertainment at home, in the of ce or on the go.

  • Page 4: Cable Tv

    Discover the bene ts of GET STARTED WITH Rogers Cable TV with these CABLE TV easy-to-follow instructions. › Your Remote › Programming Your Remote › Quick Start Menu › Interactive Programming Guide › Parental Controls › Quick Settings › Cable Hookups ›...

  • Page 5: Your Remote

    Rogers remote to control your Create one easy-to-use universal remote for your Refer to the diagram below for a quick overview of your Rogers remote. To learn how to replace your TV, VCR TV, VCR or DVD.

  • Page 6: Quick Start Menu

    Quick Start Menu • TV Mix Quick Start Menu Finding what you want to watch is easy. View 6 channels on one screen TV Mixes are a great way to follow many different programs at once, or to scan what’s on and choose what you want to watch. Explore the Quick Start menu to nd: And if you subscribe to Digital VIP, you can stay on top of the latest events with our Sports and News TV Mixes.

  • Page 7: Interactive Program Guide

    If your digital box is a Personal Video Recorder (PVR), simply press (REC) to program it to record a currently Follow the prompts to enter your PIN (the default is 0000 – Rogers recommends changing it to protect your security). playing or upcoming show.

  • Page 8: Quick Settings

    Once the digital box is turned back on, your original • Rogers recommends you block programs by rating to restrict access to adult content. Parental Controls will be reactivated.

  • Page 9: Cable Hookups

    Due to copy protection technology on DVD and Blu Ray players, you cannot connect them through a VCR. You will be able to play DVDs or Blu Rays but not record their content. However, with a Rogers PVR you can record all of your favourite...

  • Page 10: High De Nition (Hd)

    For about the same price as you’d pay at a video store, you can choose a movie from a library of thousands, enter your Your HD digital box from Rogers includes up to 35 high-de nition channels at no extra cost. Plus, you now have even more purchase PIN, and the cost will automatically be added to your next bill.

  • Page 11: Hd Programming

    Your Personal Video Recorder (PVR) Now you can pause and rewind live TV – just one of the bene ts of having a PVR from Rogers. Control live TV, record Before you begin using your new HD box, you will need to complete the HDTV Setup Wizard in order to view one program while watching another on a different channel or use the Picture-In-Picture feature to watch two shows HD programming.

  • Page 12: Troubleshooting

    3. Reset and/or re-authorize your digital box by following the steps on page 29. If this did not x your problem, please visit rogers.com and click on the Support Tab to chat live with a Rogers representative, or contact us at 1 866 368-8335.

  • Page 13: Remote Control Problems

    If this did not x your problem, please visit rogers.com and click on the Support Tab to chat live with a Rogers representative, or contact 2. Ensure that there is no obstruction blocking the infra-red sensor of the remote from communicating with the digital box.

  • Page 14: Frequently Asked Questions

    Potential solutions: Don’t worry – if you move to another Rogers Cable area, we’ll move and install all your cable services for free. To ensure the changes are made in time, let us know 30 days in advance of your move. For more information, visit rogers.com/moving The reason you may not see the Quick Start menu is that your digital box is not compatible with the service.
  • Page 15 For example, if you’ve been watching the same channel for 15 minutes, you can rewind that 15 minutes You will need either a High De nition or High De nition-ready television. You will also need a Rogers High De nition digital box.

  • Page 16: Modem Troubleshooting

    You’ve made the right choice with Rogers GET TO KNOW High Speed Internet. Read on to discover HIGH SPEED what’s included with your new service. INTERNET › › Your Rogers High Speed Internet Settings Your R oge › › Included with Your Rogers High Speed...
  • Page 17 You can also access your email through virtually any email program. Visit rogershelp.com/mail for more information. **To send email with Rogers Hi-Speed Internet, your email program (such as Microsoft Outlook Express) needs to be SMTP Authentication-enabled. If you have a router, please record your router settings here for future reference:...

  • Page 18: Online Protection

    When you download Rogers Online Protection, you automatically install Anti-Virus protection. This software runs invisibly in As part of Rogers Online Protection, you can set up Parental Controls to monitor and control the activity your children perform online. You can the background of your computer, scanning les that you download and handling any detected viruses without interrupting block access to Web sites of speci c categories as well as to individual Web sites.
  • Page 19 Is the Self Help Software already installed on my computer? If you (or a Rogers technician) used the Rogers Hi-Speed Internet CD-ROM (or downloaded the software) during the installation of your service, you Did You Know: probably already have the Self Help Software installed.

  • Page 20: Restore Your Internet Connection

    There are several help services available to you 24/7 if you run into problems connecting to the internet, sending Please be patient as we are working to promptly restore the server. or receiving email, or using any of the premium features that come with your rogers service. To receive help at any •...

  • Page 21: Internet

    If no network settings reappear, repeat this process four or ve times until network settings appear within the dialog box. Connect (provide the Security information if prompted). Once you receive new network settings, your connection to the Rogers Hi-Speed Internet service has been restored. Close the Command Prompt window.
  • Page 22 Ensure the following items appear in the window and are checked. If any of these items don’t appear, click the Install button and install them: box. Once you receive new network settings, your connection to the Rogers Hi-Speed Internet service has been restored.
  • Page 23 If no network settings reappear, repeat this process four or ve times until network settings appear within the dialog box. Once you receive new network settings, your connection to the Rogers Hi-Speed Internet service has been restored. Close the Locate your Wireless Network Connection and click on it. The Wireless Network Connection Status window appears.
  • Page 24 If your cable modem comes back online, the quality of your splitter is not suf cient to use the Rogers Hi-Speed Internet Internet connection problems beyond your control service. Ask for the highest-quality coaxial cable splitter at an electronics store.
  • Page 25 Modem is functioning correctly if Power and Online lights are solid green Through the Member Centre area on the Rogers Yahoo! home page, you’ll be able to take control of your service by adding new Rogers Yahoo! SB5101 or SB5120 (regardless of other lights being green or fl...
  • Page 26 Your dial-up Internet connection may still be set as the default. You will need to set your Rogers Hi-Speed Internet connection as your default or your computer will attempt to dial out each time a program attempts to access the Internet.
  • Page 27 SPAM. For more information, visit rogershelp.com/mail Rogers Yahoo! Mail is a free, Web-based way of accessing your email. Go to rogers.yahoo.com, click on the Mail icon and login to access Can I use Rogers Yahoo! SPAMGuard with an email program other than Rogers Yahoo! Mail? your email from any Internet connection.

  • Page 28: Home Phone

    GETTING STARTED WITH You’ve made the right choice with Rogers. ers. Read on to discover what’s included with HOME PHONE your new service. › › Included with Your Home Phone › › Home & Away Voicemail › › Calling Features ›...
  • Page 29 If you currently reside in Barrie (serviced by the Barrie telephone exchange), you can call friends and family in the Greater Toronto Area for • Unlimited local calls within your calling area FREE. With Rogers Home Phone, any direct dialled call to any number with a 416 or 647 area code is a local call. • Emergency services 9-1-1 •...
  • Page 30 Press to con rm your new password. Interested in saving time by managing your Rogers Home Phone and Rogers Wireless Voicemail at the same time? Record your rst and last name after you hear the tone. Make life easier! Simply activate Duo-Access and combine your Voicemail boxes and only ever have to check one place to get your messages.
  • Page 31 Online, through the Internet: Pick up your phone and dial To turn Voicemail back on: Login to rogers.com/onlinevoicemail After the tone, enter the desired number of rings (from 2-9) Pick up your phone and dial before unanswered calls are directed to your Voicemail.
  • Page 32 Save time and combine all your Voicemail into one box. With Duo-Access, you can share your Voicemail box between your email with Online-Voicemail. This feature is included in your Voicemail service. There is no additional charge for Rogers Home Phone and Rogers Wireless phone or between two Rogers Home Phone numbers. Online-Voicemail.
  • Page 33 Voicemail messages. With Rogers Home Phone, you can create Voicemail Group Distribution Lists that allow for quick communication to several people with a Record your rst and last name after you hear single call.
  • Page 34 Pick up your phone and dial Dial the number. Your name and number will be displayed. You must have a rogers.com User ID and password in order to login to Online-Manager. Visit rogers.com and click on Sign In to create a User ID.
  • Page 35 When your phone rings, a banner will automatically pop-up on your TV screen to show you the name and phone number of who’s calling. And with the touch of a button on your Rogers remote, you can snooze TV Call Display or, if you subscribe to tone.
  • Page 36 Hang up. with the Home & Away Online- When your line is busy, all incoming calls will stop being Manager feature, available at rogers.com/onlinemanager forwarded to the alternate number you speci ed. (See page 66 for details.) Did You Know: If you have an important call and do not want to be distracted by someone else trying to call you, you can temporarily deactivate Call Waiting.
  • Page 37 Did You Know: call that you make. There is no charge for this feature. For additional information on all of your Rogers Home Phone features, visit the Getting Started Centre at rogers.com/myStartup. To block your personal Call Display information for this call only: NOTE: The call screen feature does not block any call received on a distinctive ring telephone number.
  • Page 38 Account Changes. the battery in your Rogers Home Phone Terminal is correctly installed and fully charged, you will be able to make and receive calls for up to 5 hours. Will I continue to receive my White Pages and Yellow Pages Directories every year, when new versions Rogers may need to replace the battery in your Home Phone Terminal over time.
  • Page 39 I subscribe to Call Display. Why can’t I see the caller ID details for all of my calls? Almost all fax calls made to your Rogers Home Phone number are the result of a wrong number. The person faxing will usually realize this when their fax is not completed.
  • Page 40 ........If the Power light begins to fl ash or is out, the Rogers Home Phone Terminal is not receiving AC power. Con rm that both ends of the AC power cable are properly connected.

  • Page 41: Index

    GETTING STARTED INDEX › Terms of Service › Cable TV › High Speed Internet › Home Phone › Contact Us...
  • Page 42 Applicable only to Residents of Québec: Unless of the Services or the Equipment, whichever is earlier 7. When roaming off Rogers’ facilities or networks, you will be Terms do not apply to services offered by Rogers Media otherwise speci ed in the Service Agreement, we may (the “Activation Date”).
  • Page 43 We may move, remove you or that you receive or purchase through Rogers or our third Service Agreement. In addition, when using certain other on your account.
  • Page 44 31. You will indemnify and hold harmless the Rogers Parties from particular purpose, with regard to the Offering. • the Rogers Parties do not guarantee or warrant the •...
  • Page 45 Services only if you are in default of • by electronic con rmation via the Internet; that you may have with us or a related Rogers entity (including 41. The Service Agreement, as amended from time to time, constitutes your obligations hereunder, pursuant to Sections 1604, •...
  • Page 46 Terms. IF YOU DO 46. Any notice of a claim must be given to the Rogers point where the local telephone company’s facilities end and your NOT AGREE TO BE BOUND BY THE TERMS AND THIS AUP, AS •...
  • Page 47 Services, Without limitation, you may not use (or allow anyone else to Any Rogers Party reserves the right to move, remove or refuse to post including any data stored on that device. In particular, Rogers...
  • Page 48 FAQs; backbone, network nodes, and/or other network services of the Services or your account. The Rogers Parties will have no (ii) you may only post advertisements, solicitations, or or components.
  • Page 49 Anti-Virus ............................34 Buttons............................8 Anti-Spyware ...........................35 Programming ...........................9 Firewall ............................35 Terms of Service ..........................82-95 Parental Controls ..........................35 Troubleshooting ..........................23-26 Restore your Internet Connection ......................38 TV Call Display ............................68 Rogers YAHOO! Pop-up Blocker ......................36 Self Help Options ..........................37 Terms of Service ..........................82-95...
  • Page 50 TV Call Display ..........................68 Submit a technical question to our Electronic Support Group rogers.com/contactus Quick Codes ............................79 View How-To Videos for tips on setting up and using your Rogers services rogers.com/myStartup Checking your Rogers Home Phone Terminal ..................78 On Demand Channel 100, Extended Local Calling Areas ......................57...
  • Page 51 MEMO...

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