Quintum Tenor AS Product Manual
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Quintum Tenor AS Product Manual

Tenor as voip multipath/gateway switch
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Tenor AS
VoIP MultiPath/Gateway
Switch
Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP,
VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trademarks of Quintum Technologies,
Inc.

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  • Page 1 ® Tenor AS VoIP MultiPath/Gateway Switch Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP, VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trademarks of Quintum Technologies, Inc.

  • Page 2: Table Of Contents

    What is the Tenor AS?........
  • Page 3 Change CDR Password..........4-5 Tenor AS Establishes Connection with CDR Server ......4-5 CDR Server Establishes Connection with Tenor AS .
  • Page 4 View Alarm Status via Tenor AS icon ........
  • Page 5 Quintum Limited Warranty ........

  • Page 6: About This Guide

    bout this Guide P/N 480-0059-00-10 Preface-1...

  • Page 7: What's Included

    • Chapter 6: Advanced Topic: SNMP/IVR: This chapter describes the SNMP protocol and how to use it with the Tenor AS. In addition, it describes the Interactive Voice Response (IVR) system for support of pre-paid and post-paid calls.

  • Page 8: Typographical Conventions

    About this Guide Typographical Conventions Product Guide Conventions Certain typographical conventions are used throughout this product guide. See below. • All commands you enter via keystrokes appear in bold (e.g., Press Enter or Press Ctrl-I). • All text commands you enter via Telnet session or command line typing appear in italics (e.g., type active).

  • Page 9: Finding Help

    Extensive configuration help is available from the Tenor Configuration Manager/Tenor Monitor User Guide or the Command Line Interface User Guide. Both documents are on the CDR ROM you received with unit or you can download the latest documentation from www.quintum.com Preface-4 P/N 480-0059-00-10...

  • Page 10: Chapter 1: Overview

    1: Overview This chapter gives you a general overview of the Tenor AS including feature descriptions and capa- bilities. Specifically, the following topics are covered: A description of Tenor AS Features Capabilities Call Paths H.323 Gatekeeper Services Advanced Features...

  • Page 11: What Is The Tenor As

    The Tenor AS is a VoIP (Voice over Internet Protocol) H.323/SIP switch that digitizes voice, fax, and modem data and transmits it over the IP network. Designed as a SOHO product, the Tenor AS gives small to medium sized businesses with analog voice infrastructure an easy, cost-effective way to capitalize on the power of Voice over IP (VoIP).
  • Page 12 Chapter 1: Overview Whichever configuration you choose, the high performance unit provides one Autosensing BaseT connection, along with one RS-232 serial console port connection. The unit also incorporates an intelligent call routing engine which regulates system resources and configuration while coordinat- ing all voice traffic activity in the unit.

  • Page 13: Features

    You can install the unit in a home or office environ- ment, without affecting the network infrastructure you already have in place. As with all Tenor architecture, the Tenor AS provides the power of VoIP in an easy-to-use product that takes just min- utes to get up and running.

  • Page 14: Capabilities

    (A traditional tie trunk is a PBX-configured direct connection between two PBXs in separate locations. The tie trunk bypasses the PSTN network, which results in considerable savings.) Your PBX does not need any additional configuration. The Tenor AS treats all trunks the same with- out compromising voice quality.

  • Page 15: Snmp Support

    IVR/RADIUS Support Interactive Voice Response (IVR) is a feature of the Tenor AS that enables you to offer services, such as Pre-paid calling cards and Post-paid accounts, to your customers. The Tenor uses the RADIUS (Remote Authentication Dial-In User Service), for authenticating and authorizing user access to the VoIP network, including ANI Authentication (Types 1 and 2).

  • Page 16: Dynamic Call Routing

    Tenor AS’s intelligent call routing capabilities are state-of-the-art. The unit automatically detects and supports three call types: voice, fax, and modem. Tenor AS will first identify the call origination site—Line/FXO, Phone/FXS, or IP routing group — and then route the call according to the parameters you have configured in the routing database.

  • Page 17: Tenor As Call Paths

    VoIP call, a Line Circuit, or trunk typically for connection to a termination device on the user’s premises such as a PBX. The routing decision made by the Tenor AS is based upon your configuration and the dialed number. See Figure 1-5 for an example of a call originated from the PSTN.
  • Page 18 Chapter 1: Overview IP Network Calls. Calls coming from the IP network (data network) can be routed to the Line/FXO or Phone/FXS interfaces. The Tenor will route calls based upon the dialed number. If the number is configured as a local phone number, the call will be sent to a Phone/FXS circuit for termination, oth- erwise the call is considered a “Hop-Off call”...

  • Page 19: Tenor Voip Gateway (Asg200 And Asg400) Configuration

    Chapter 1: Overview Tenor VoIP Gateway (ASG200 and ASG400) Configuration The Tenor VoIP Gateway Configuration is used for Phone/FXS port connecting to the VoIP Net- work. The number of VoIP ports is equal to the number of FXS ports. Calls can be routed in any direction between any of the ports.

  • Page 20: Advanced Features/Capabilities

    911 as a “bypass number”, which means that all 911 calls com- ing into Tenor AS from the line circuit will be routed directly to a Trunk circuit presumably con- nected to a PSTN. Bypass calls are never routed over IP.

  • Page 21: H.323 Gatekeeper Services

    Tenor AS supports those hop-off PBX calls where the destination Tenor AS is programmed to route the call to the PSTN. The destination Tenor AS unit is configured with the phone numbers to be “supported” for this feature.
  • Page 22 In addition, if you are using more than one Tenor unit, you can configure one of the border elements for that zone. The Tenor AS unit can use two border elements: primary and secondary. These work together as one entity to provide redundancy and fault tolerance; there are no hierarchal differences.

  • Page 23: Sip User Agent

    Chapter 1: Overview network access and protects the integrity of the network using Admission Request (ARQ), Admis- sion Confirmation (ACF) and Admission Reject (ARJ) messages. SIP User Agent SIP (Session Initiation Protocol) is a signaling protocol used to establish a session on an IP network for voice control and management;...

  • Page 24: Chapter 2: Hardware Components

    hapter 2: Hardware Components This chapter tells you what is contained in your hardware package. A description of each component is also included. Specifically, the following topics are covered: Hardware Description Cables Specification P/N 480-0059-00-10...

  • Page 25: Front Panel Connections And Reset Options

    Chapter 2: Hardware Components Hardware Description The Tenor AS is a stackable device which provides Phone/FXS and Line/FXO connections as well as connections to the Ethernet LAN and a PC. The unit’s front panel includes LEDs; the back panel includes connection jacks, a diagnostics option, reset button, and an on/off power switch.
  • Page 26 Chapter 2: Hardware Components Label LED Color Description Link Green On: Link is working properly and there is activity on the line. Off: Link has failed. 100Mb Green On: The advertised link rate is 100Mb if the link is not con- nected, or the actual link rate is 100b if the link is connected.

  • Page 27: Back Panel

    Chapter 2: Hardware Components Back Panel Power Switch Ground Screw Power Receptacle Phone/FXS port Diag Reset Line/FXO port LAN port Console port • Ground Screw. An earth ground screw is provided to connect to supplemental earth ground using a Ground Safety Cable, if supplemental ground is needed. •...
  • Page 28 Chapter 2: Hardware Components Pin # Used with Definition Port 2, pin 4 Port 2, pin 3 Ring Port 2 Port 2, pin 2 Port 2, pin 1 Ring • Line/FXO port. Provides an RJ-11 jack for connection to the Central Office to provide direct connection to the PSTN.
  • Page 29 Chapter 2: Hardware Components Figure 2-4 10/100 BASE-T Ethernet Port Pin Order Table 2-4 Input/Output 10/100 Ethernet port Pin # Signal Definition Color TX + Transmit Data White w/orange TX - Transmit Data Orange RX + Receive Data White w/green RSVD Reserved Blue...
  • Page 30 Chapter 2: Hardware Components Pin # Function Description N.C. No Connect N.C. No Connect N.C. No Connect • Diag. Enables you to perform software diagnostic procedures. • Reset. Enables you to reset the system. See Chapter 5: Advanced Topic: Diagnostics/Maintenance for more information.

  • Page 31: Cables

    RJ-11 Cables (for ASM200, ASG200) An RJ-11 cable is used to connect the Tenor AS to an FXO or FXS external device. The RJ-11 cable connector pinouts are given in this section to help you identify the proper connector to accommo- date your specific networking requirements.
  • Page 32 Chapter 2: Hardware Components Figure 2-7 RJ-11 Connector Pinouts Pin # Connects to Pin # Table 2-7 RJ-11 Connector Pinouts Pin # Definition Ring Ring P/N 480-0059-00-10...

  • Page 33: Splitter Cable (For Asm400 And Asg400)

    RJ-11 Splitter Cable (for ASM400 and ASG400) An RJ-11 cable is used to connect the Tenor AS to an FXO or FXS external device. The RJ-11 cable connector pinouts are given in this section to help you identify the proper connector to accommo- date your specific networking requirements.

  • Page 34: Rj-45 Cables

    Side View Top View RJ-45 Ethernet Cable (10/100) An RJ-45 (10/100BaseT) straight through shielded cable is used to connect Tenor AS to an Ethernet LAN. Cable pinouts are listed in Table 2-1. Color specifications are applicable to the RJ-45 cable provided.

  • Page 35: Db-9 Serial Rs-232 Cable

    The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to con- nect the Tenor AS to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are shown in Figure 2-3 and Figure 2-4.

  • Page 36: Specifications

    Chapter 2: Hardware Components Specifications Voice/Fax Call Routing: FXO/FXS/IP Coding: A-law, mu-law Voice Algorithms: G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40 Kbps), G.729A, G711 Fax Support: Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps Automatic Call Detection:Voice/Modem/Fax PSTN/PBX Connections Interface: Analog, FXO Interface (PSTN side), FXS Interface (PBX side)

  • Page 37: Installation

    3: Installation/Basic Troubleshooting This chapter gives you installation instructions, as well as how to position the Tenor AS successfully within your network. Specifically, the following topics are covered: Installation Install Ground Safety Cable Power up the System Assign IP Address...

  • Page 38: Pre-Installation Guidelines

    • Ensure no equipment is put on top of the chassis. Inspect Package Contents Before you install the hardware, ensure the following components are included in your shipment: • Tenor AS • 1 AC Power adaptor/cord • 1 DB-9 RS-232 Serial Cable •...

  • Page 39: Connect To Phone/Fxs Interface

    Since there are many different PBX devices, keys systems, fax machines and phones you can con- nect to the Tenor AS, the instructions which follow explain the general procedure for connecting an RJ-11 cable (included in your package) between the Phone/FXS port and an external device. Use the phone/FXS ports for on-premise wiring only.

  • Page 40: Connect To Line/Fxo Interface

    Chapter 3: Installation/Basic Troubleshooting Connect to Line/FXO Interface To connect to the Line/FXO port, you must first connect the analog phone lines to another piece of equipment that houses your telephone lines running to the PSTN, such as the patch panel, punch down block or wire wrap blocks.

  • Page 41: Connect To Ethernet Lan

    Connect to Ethernet LAN You can use these instructions for general connection purposes only. The Ethernet hub/switch manu- facturer’s documentation should provide specific instructions for connection to another device, such as the Tenor AS. Figure 2-3 Connect to Ethernet Hub/Switch Data...

  • Page 42: Connect To Pc Console

    Chapter 3: Installation/Basic Troubleshooting Connect to PC Console You will need to connect the Tenor AS to your workstation’s serial port via RS-232 connection. (This connection will be used when you assign an IP address to the unit.) For the instructions below, it is assumed you are connecting to a Windows PC.

  • Page 43: Install Supplemental Ground Safety Cable (If Required)

    Chapter 3: Installation/Basic Troubleshooting Install Supplemental Ground Safety Cable (if required) The Tenor AS provides a supplemental Earth Ground screw (a #6 screw). This screw provides earth ground to the unit if additional grounding is required. To provide ground via the grounding screw, you will need to connect the grounding screw to a Ground Safety Cable, which can then be con- nected to an approved safety earth ground.

  • Page 44: Power Up The System

    Chapter 3: Installation/Basic Troubleshooting Power up the System Once you have all cables connected properly, you are ready to turn the system on as follows: 1. Plug in the AC power cord adaptor to an AC outlet. 2. Locate the on/off switch on the back of the unit and click the switch to On. The unit will power up and the LEDs will flash and turn off;...

  • Page 45: Assign Ip Address

    Assign IP address Before you can configure a Tenor AS, you need to assign a valid IP address. When a Tenor AS is shipped to a customer, you need to assign a valid IP address for each unit. An IP address is a 32 bit (up to 12 numeric characters) address used to identify each network device in the TCP/IP network.

  • Page 46: Change Ip Address

    2. Click on Start> Programs> Accessories> Communications>HyperTerminal> Run. The Connection Description window will be displayed. 3. Enter a connection name (i.e., name for each unit such as Tenor AS New Jersey). 4. Click Ok. 5. Choose the serial port on your PC from the Connect Using drop down list box (i.e., Direct to Com 1). Click Ok.
  • Page 47 IP address, Subnet Mask and Default Gate- way. 14. At the Quintum prompt, type ei to reach the Ethernet prompt and then type config to change to the Con- figuration mode. 15. To set the IP address, type set ipa followed by the IP address.

  • Page 48: Getting Started With Configuration/Making The First Call

    When configuring a firewall, set up a DMZ (this makes the firewall act as a switch so that all incoming IP traffic for the firewall’s WAN IP will be routed directly to the Tenor AS). If you are using a cable modem with NO firewall, specific configuration options are also included.
  • Page 49 Gatekeeper on the public internet. 11. Submit all changes (through File>Submit Changes). 12. Pick up the phone and hear dial tone. Dial 7324609000. The call should route to Quintum’s test unit and you should hear a recorded message. dial 7324609000 (ten-digits), your unit (the Gateway) consults the Gatekeeper's...

  • Page 50: Load Software Upgrade

    Gateway at 208.226.140.40), and sends the appropriate data to the other endpoint (in this case, the Quintum test unit). The Gateway is merely another function or application of 208.226.140.40. The Gateway functions allow the incoming call to be connected to Quintum’s PBX.

  • Page 51: Common Symptoms/Problems

    Network issues may cause a number of problems. Contact the Central Office to perform test procedures. Communication with Command Line The IP address of the Tenor AS unit may be incorrect. Interface (CLI) cannot be established using Telnet. Check Ethernet Cable.
  • Page 52 10MB or 100 MB. Communication between the computer’s Verify DB-9 cable is firmly placed in the unit’s con- COM port and Tenor AS serial port can- sole port and your PC’s serial port. not be established. Verify Terminal port settings at 38400 BPS 8N1 No Flow Control.
  • Page 53 hapter 4: Advanced Topic: View Call Detail Records This chapter tells you how to display and understand the Call Detail Recording (CDR) feature, which enables you to view call information. Examples are included later in this chapter. Specifically, the following topics are included. CDR Description Establish Connection CDR Output...

  • Page 54: Chapter 4: Advanced Topic: View Call Detail Records

    Through the Call Detail Recording (CDR) feature, the Tenor AS unit is able to generate a CDR at the completion of each call. CDRs are collected from multiple Tenor AS units simultaneously and continuously.

  • Page 55: Establish Connection Between Tenor As And Cdr Server

    Establish connection between Tenor AS and CDR Server In order to capture CDRs, a connection between the Tenor AS unit and the CDR server must be established. A Tenor AS can be configured to connect up to two CDR servers via port 9002 and 9003.

  • Page 56: Setup Cdr Server And Assign Password

    CDRs. See previous section for definitions. Once you configure this information, you will be able to capture CDR reports through the CDR server and the Tenor AS unit, and it will be able to establish a TCP/IP session with the server on its own.

  • Page 57: Change Cdr Password

    After the CDR server successfully logs into the CDR port of the Tenor AS unit, the CDR server will be provided with the IP address and unit name of the Tenor AS. The CDR server will then supply the sequence number of the last CDR that it has received from the Tenor AS unit. If the last CDR num- ber is unknown, the server should send 0 for the sequence number.

  • Page 58: Cdr Output

    Call ID: Sequence number. This is a unique number assigned to identify an individual call (i.e, 1, 2, 3,…). The sequence number starts from 1 and wraps around at 4,294,967,295. When a Tenor AS unit resets, the sequence number starts from 1 again. If the system has a problem and loses connectivity,...
  • Page 59 Chapter 4: Advanced Topic: View Call Detail Records the CDR server can send the Tenor AS unit the last Call ID that is received. The Tenor AS unit will reply with all records that contain a Call ID which is greater than the one last received.
  • Page 60 Resource Unavailable, Unspecified. This cause is used to report a resource unavailable event only when no other cause applies. Local IP Address: The IP address for the Tenor AS unit originating the CDR. The entry will be in the following format: xxx.xxx.xxx.xxx.
  • Page 61 Tenor should match the Remote Call ID of the other. Local Call ID #. Unique identification number, generated by the local-side Tenor AS, for call record matching purposes. Generated for all IP calls. For a given IP call, the Local Call ID on one Tenor should match the Remote Call ID of the other.

  • Page 62: Sample Record For Extended Tenor As Cdr Format 3, 4, 103, 104

    1 again. If the system has a problem and loses connectivity, the CDR server can send the Tenor AS unit the last Call ID that it received. The Tenor AS unit will reply with all records that contain a Call ID which is greater than the one last received.
  • Page 63 Resource Unavailable, Unspecified. This code is used to report a resource unavailable event only when no other code applies. Local IP Address: The IP address for the Tenor AS unit originating the CDR. The entry will be in the following format: xxx.xxx.xxx.xxx.
  • Page 64 PIN Code. PIN code entered. 14 digits maximum. This field will be blank if a PIN code is not con- figured. Local Call ID #. Unique identification number, generated by the local-side Tenor AS, for call record matching purposes. Generated only for IP calls.
  • Page 65 Chapter 4: Advanced Topic: View Call Detail Records The following is a CDR field used in the extended format 4 and 104: Incoming/Outgoing IP DN. If this is an incoming IP call, the number displayed will be the number as received from the other endpoint. If this number is an Outgoing IP call, the number displayed will be the DN as it was sent out over IP (Outgoing number plus prepended digits).
  • Page 66 hapter 5: Advanced Topic: Diagnostics/ Maintenance This chapter explains the advanced topics for diagnosing problems with the unit, viewing system alarms, and performing maintenance procedures, such as upgrading the software. Monitor LEDs Monitor Alarms Verify Unit Provisioning Perform Maintenance Find Additional Help P/N 480-0059-00-10...

  • Page 67: Chapter 5: Advanced Topic: Diagnostics/Maintenance

    AC power source to ensure power is being supplied to the unit. Monitor Alarms Alarms are brief text messages that appear on your workstation when the Tenor AS unit encounters a problem, such as a failed interface, disconnected call, etc. Alarms help you identify where a specific problem is occurring with the Tenor AS unit.
  • Page 68 Chapter 5: Advanced Topic: Diagnostics/Maintenance Field Definition Valid Entry Type (displays only if you The type of alarm generated. ALR = Alarm. This indicates generate an Alarm History) an active alarm. CLR= Clear. This indicates an alarm that has been cleared from the sys- tem.

  • Page 69: Valid Alarms

    (text appears in desc field) field) Critical Remote Alarm indication (Yellow Tenor AS is receiving a yellow alarm signal from Alarm) the network. Critical Loss of signal A loss of signal (32 consecutive zeros) at least once during a one second period.
  • Page 70 Chapter 5: Advanced Topic: Diagnostics/Maintenance Severity Alarm Description (appears as Definition part of severity (text appears in desc field) field) Critical RADIUS Server Not Responding Appears when none of the configured RADIUS servers respond. This alarm is cleared when any of the RADIUS servers responds or the RADIUS server is disabled via CLI.

  • Page 71: Display All Alarms

    Chapter 5: Advanced Topic: Diagnostics/Maintenance Severity Alarm Description (appears as Definition part of severity (text appears in desc field) field) Minor Log RADIUS server error Displayed when the RADIUS server fails to send required data or the data sent by the RADIUS server has improper values.

  • Page 72: Display Active Alarms

    Chapter 5: Advanced Topic: Diagnostics/Maintenance Display Active Alarms You are able to display all active alarms as follows: 1. Through CLI, access the Monitor prompt. 2. Type alarm a. The active alarms will be listed. See section How to Read Alarms for field defini- tions.

  • Page 73: Verify Unit Provisioning

    Chapter 5: Advanced Topic: Diagnostics/Maintenance Verify Unit Provisioning An error with provisioning the Tenor AS may cause a number of problems. It may be a simple error, such as an incorrect IP address or telephone number. See the Command Line Interface (CLI) guide or the Tenor Configuration Manager/Tenor Monitor User’s Guide for provisioning information.

  • Page 74: Change Password

    Chapter 5: Advanced Topic: Diagnostics/Maintenance Command Line Interface (CLI). You can reset the system through the Command Line Interface (CLI) as follows: 1. Access the CLI through a Telnet session. See the Command Line Interface (CLI) guide for more information. 2.

  • Page 75: If You Need Additional Help

    If you suspect the problem to be on the network end, contact your Central Office to verify proper operation. After completing all troubleshooting/maintenance procedures and reviewing the Common Symp- toms/Problems section, you can contact the Customer Service Department at the following: Quintum Technologies, Inc. 71 James Way Eatontown, NJ 07724 For domestic calls: (877) 435-7553 For international calls: (732) 460-9399 email: service@quintum.com...

  • Page 76: Chapter 6: Advanced Topic: Snmp/Ivr

    hapter 6: Advanced Topic: SNMP/IVR This chapter explains advanced topics for using the unit, including SNMP and IVR. SNMP Description Install SNMP Working with SNMP Typical IVR Network Connection Configure IVR Voice Prompts IVR Call Flow Specifications P/N 480-0059-00-10...

  • Page 77: Snmp

    A Tenor AS unit can report alarms for up to three network managers. Installation Requirements You will need to install and run HP Openview NMS 6.0 in order to recognize the Tenor AS as an SNMP agent. Below are basic hardware and software requirements you will need to install HP Openview.

  • Page 78: Install Snmp

    (version 4.0 or higher) with Java/JavaScript options enabled. Install SNMP There are two steps you need to accomplish before HP Openview can interact with a Tenor AS unit as an SNMP agent. • Download and install HP Openview configuration files specific for Tenor AS •...
  • Page 79 Chapter 6: Advanced Topic: SNMP/IVR 5. From the Quintum CD ROM, click on TenorTools. Download the SNMP Agent Software to the HP Openview root directory (this is the directory in which HP Openview was installed). 6. From the HP Openview root directory run installquintum.bat. Installation will begin. The follow- ing section lists where the installation files are copied and which files were modified.

  • Page 80: Configure Network Manager Ip Address

    Figure 6-1 Tenor SNMP Agent Icon Configure Network Manager IP address Through Tenor AS’s Command Line interface (CLI), you can configure the IP address for the net- work management site where HP Openview is running. Once the IP address is configured, the Tenor AS will be able to process and generate traps for existing alarms, which will enable HP Openview to monitor the Tenor AS unit for alarm states.
  • Page 81 <ip>. This command configures the IP address of the network management site in the Tenor AS unit from which the SNMP traps will be generated. Valid entry: The index number of 1-3 (the index number is used to designate the index # for the network man- ager to be used) followed by the IP address for the network management site.

  • Page 82: Working With Snmp

    NOTE: Ensure HP Openview is running. 1. From the HP Openview map where the Tenor AS units appear, right-click on the Tenor AS icon for which you want to view traps and select Alarms. 2. From the Alarm Categories window, click on All Alarms. All traps (alarm messages) will be listed in the order in which they occurred.

  • Page 83: Launching Command Line Interface (Cli) From Hp Openview

    The following explains how to configure HPOV to determine and display unit status if the Tenor AS is not configured to send traps. Polling is only intended for Tenor AS units which are not accessible to configure the network manager IP address using the Tenor AS’s Command Line Interface (CLI).
  • Page 84 Chapter 6: Advanced Topic: SNMP/IVR 1. From the HP Openview desktop, right-click on the desired Tenor AS unit icon and select Object Properties. 2. From the Attributes window, select Quintum Tenor AS. 3. Click on Edit Attributes. 4. Select Turn on Debug Window (the toggle allows you to set to True or False). Select True.

  • Page 85: Ivr

    Chapter 6: Advanced Topic: SNMP/IVR Interactive Voice Response (IVR) is a feature of the Tenor AS that enables you to offer services, such as Pre-paid calling cards and Post-paid accounts to your customers. The Tenor AS uses the RADIUS (Remote Authentication Dial-In User Service), for authenticating and authorizing user access to the VoIP network.

  • Page 86: Ani Authentication

    Chapter 6: Advanced Topic: SNMP/IVR ANI Authentication There are two types of ANI Authentication supported in the Tenor AS: Type 1 and Type 2. ANI Authentication Type 1 enables calling subscribers to receive authentication based on the calling number. If an incoming call has no associated ANI information, the call will not be answered, but simply disconnected.

  • Page 87: Typical Ivr Network Connection/Process

    See Figure 6-2 for a typical network configuration for IP based pre-paid calling card/post-paid account services. This figure illustrates the originating Tenor AS is configured to provide pre-paid/ post-paid services. All the subscribers will have to dial into this Tenor AS via PSTN to get access to pre-paid/post-paid services.
  • Page 88 Accounting is optional. Tenor AS prompts the subscriber for the card number. Caller enters the card number. Tenor AS sends the card number to the RADIUS server for verifica- tion. RADIUS server returns the credit balance for the account. Tenor AS plays the credit amount and prompts the subscriber for the destination number.

  • Page 89: Configure Ivr - Quick Start

    Configure IVR - Quick Start For a Tenor AS to be used as part of the complete IVR system, and communicate effectively with the RADIUS, you must configure basic options in the Tenor AS via Command Line Interface (CLI) for the following: •...
  • Page 90 Chapter 6: Advanced Topic: SNMP/IVR 5. Type sharedsecret (sharedsecret is similar to password), followed by the RADIUS key (up to 63 characters) (i.e., sharedsecret 454AJU). 6. Ensure accountingtype is configured. If this field is set to 0, no “stop accounting” messages will be sent.

  • Page 91: Configure Ivr Voice Prompts

    PSTN connection to the caller in messages such as “ Enter Account Number”, “Enter PIN number”, “Enter Card Number”, etc. When a Tenor AS system is re-started, it has all voice prompts stored in the Tenor AS’s cache mem- ory for replay.
  • Page 92 Chapter 6: Advanced Topic: SNMP/IVR blocked “The number you have [blocked] + [hang_up] The number you have dialed is blocked.” dialed is blocked. Please hang up and call again later. card_number “card number” [enter] + [card_number] Please enter your card + [pound_key] number followed by the pound key.
  • Page 93 Chapter 6: Advanced Topic: SNMP/IVR hang_up “Please hang up and call again later.” hundred “hundred” in_use “This account is cur- [in_use] + [hang_up] This account is cur- rently in use.” rently in use. Please hangup and call again later. invalid “You have entered an invalid number.”...
  • Page 94 Chapter 6: Advanced Topic: SNMP/IVR pound_key “followed by the pound [enter] + [account_number OR Please enter your key.” card_number OR pin OR desti- account number fol- nation] + [pound_key]. lowed by the pound key. Please enter your card number followed by the pound key.

  • Page 95: Create Voice Prompt Files

    Chapter 6: Advanced Topic: SNMP/IVR “two” wait “Thank you. Please hold.” welcome “Welcome!” “yen” you_have “You have” [you_have] + [<any number>] + You have six cents [remaining] remaining. yuan “yuan” zero “zero” zero_balance “You have zero bal- [zero_balance] + [good_bye] You have zero balance ance in your account.”...

  • Page 96: Ivr Call Flow - Specifications

    Calling Party. The originating caller using a pre-paid calling card. Prepaid Enabled Tenor. The Tenor AS performing the IVR functions. RADIUS Server. Remote Authentication Dial-In User Service for authenticating and authorizing user access to the VoIP network. The RADIUS provides a series of standardized messages formats for transmitting and receiving dialed information, account data and authorization codes between the network access gateway and the billing server.
  • Page 97 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-3 Pre-paid Calling Card - Call Flow (default language) PREPAID CALLING RADIUS CALLED ENABLED PARTY SERVER PARTY TENOR SETUP START ACCOUNTING CONNECT START ACCOUNTING ACK “Welcome ” “Please Enter Your Card Number” GET CARD NUMBER AUTHENTICATION (CARD NUMBER) AUTHENTICATION RESP (MONEY) “You have X dollars and Y cents remaining”...

  • Page 98: Post-Paid Calling Card - Call Flow (With Default Language)

    Calling Party. The originating caller using a post-paid calling party. Prepaid Enabled Tenor AS. The Tenor AS performing the IVR functions. RADIUS Server. Remote Authentication Dial-In User Service for authenticating and authorizing user access to the VoIP network. The RADIUS provides a series of standardized message formats for transmitting and receiving dialed information, account data and authorization codes between the network access gateway and the billing server.
  • Page 99 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-4 Post-paid Account - Call Flow (default language) POSTPAID ENABLED CALLING CALLED RADIUS TENOR PARTY PARTY SERVER SETUP START ACCOUNTING START ACCOUNTING ACK “Welcome” “Please Enter Your Account Number” GET ACCOUNT NUMBER “Please Enter Your Pin Number” GET PIN NUMBER AUTHENTICATE (ACCT, PIN) AUTHENTICATION RESPONSE...

  • Page 100: Pre-Paid And Post-Paid Calling Card - Call Flow (With Multiple Language Support)

    Calling Party. The originating caller using a pre-paid calling card. Tenor. The Tenor AS performing the IVR functions. RADIUS Server. Remote Authentication Dial-In User Service for authenticating and authorizing user access to the VoIP network. The RADIUS provides a series of standardized messages formats for transmitting and receiving dialed information, account data and authorization codes between the network access gateway and the billing server.

  • Page 101: Pre-Paid And Post-Paid Calling Card - Call Flow (With Multi-Session Call Support)

    For a multi-session call, the calling party can interrupt the call by pressing a multi-session key at anytime and making a new call. When the called party disconnects the call first, the Tenor AS asks if the caller wants another call; the user can then press the designated key. Figure 6-6 is a diagram of...
  • Page 102 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-6 Pre-paid and Post-paid Calling Card - Call Flow (multi-session support) CALLING RADIUS CALLED CALLED TENOR PARTY SERVER PARTY2 PARTY1 SETUP CONNECT Case1> ## or ** on speech DISCONNECT “Please Enter Destination Number” STOPACCOUNTING (Leg 1) GET Destination Number AUTHORIZATION (DNIS) AUTHENTICATION RESPONSE...

  • Page 103: Ani Authentication Application Type 1 - Call Flow

    Calling Party. The originating caller using a pre-paid calling card. ANI AUTH Enabled Tenor AS. The Tenor AS which enables the ANI authentication functions. RADIUS Server. Remote Authentication Dial-In User Service for authenticating with ANI the call- ing number.
  • Page 104 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-7 ANI Authentication Application Type 1 - Call Flow ANI AUTH CALLING RADIUS CALLED ENABLED PARTY SERVER PARTY TENOR SETUP No: Fast Busy Yes : AUTHENTICATION (ANI) AUTHENTICATION RESPONSE No: Fast Busy Auth fail of ANI CONNECT Second Dial Tone...

  • Page 105: Ani Authentication Application Type 2 - Call Flow

    (1) Authentication with ANI, (2) No ANI case (if no ANI in coming packet, Tenor AS asks PIN number by prompt) and (3) Incoming packet has the ANI, but authentication with the ANI fails and Tenor AS prompts for the PIN number.
  • Page 106 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-8 ANI Authentication Application Type 2 - Call Flow ANI AUTH CALLING RADIUS CALLED ENABLED PARTY SERVER PARTY TENOR SETUP Yes : AUTHENTICATION (ANI) No: Pin prompt Tone GET PIN AUTHENTICATION (PIN) AUTHENTICATION RESPONSE ANI auth fail : Pin prompt Tone Auth fail of ANI...

  • Page 107: Call Flow - Message Attributes

    Chapter 6: Advanced Topic: SNMP/IVR Call Flow - Message Attributes The sections which follow indicate the message attributes for specific message packets; the Quintum vendor ID is 6618. Start Accounting Request Message Attributes Table 6-3 lists the message attributes in the Start Accounting Request message packet sent between the Tenor AS and the RADIUS server.

  • Page 108: Stop Accounting Request Message Attributes

    Chapter 6: Advanced Topic: SNMP/IVR Stop Accounting Request Message Attributes Table 6-4 lists the message attributes in the Stop Accounting Request message packet sent between the Tenor AS and the RADIUS server. Table 6-4 Stop Accounting Request Message Attributes Vendor...
  • Page 109 Chapter 6: Advanced Topic: SNMP/IVR h323-voice- ICPIF of the voice quality Numeric quality h323-remote- IP address of the remote Numeric address gateway A unique accounting Acct-Session-Id String identifier-match start & stop Number of octets received for Acct-Input-Octets Numeric that call duration Acct-Output- Number of octets sent for that Numeric...

  • Page 110: Authentication Request Message Attributes

    Chapter 6: Advanced Topic: SNMP/IVR Authentication Request Message Attributes Table 6-5 lists the message attributes in the Authentication Request message package sent between the Tenor AS and the RADIUS server. Table 6-5 Authentication Request Message Attributes Vendor IETF Specific Value...

  • Page 111: Authorization Request Message Attributes

    Numeric Tenor AS Authorization Request Message Attributes Table 6-7 lists the message attributes in the Authorization Request message packet sent between the Tenor AS and the RADIUS server. Table 6-7 Authorization Request Message Attributes IETF Vendor Specific Attribute...

  • Page 112: Authorization Response Message Attributes

    Chapter 6: Advanced Topic: SNMP/IVR Authorization Response Message Attributes Table 6-8 lists the message attributes in the Authorization Response message packet sent between the Tenor AS and the RADIUS server. Table 6-8 Authorization Response Message Attributes Vendor IETF Specific Value...

  • Page 113: Glossary

    10 automatically switch the call to PSTN. to 100 Mbps. Ethernet port. A port on the Tenor AS which pro- Border Element. Provides access into or out of an vides RJ-45 jacks for connection to a 10/100 administrative domain.
  • Page 114 For example, your com- RJ-11. A CAT 5 cable used to connect the Tenor AS pany may have a LAN in New York, a LAN in to an FXO or FXS interface.
  • Page 115 the public network, it is considered a WAN. As a result, intra-corporate information is passed through the data network from one LAN to an- other LAN site in a remote location. Zone. A group of endpoints (e.g, gateways, termi- nals, etc.) in one corporate site. P/N 480-0059-00-10...

  • Page 116: Index

    INDEX overview 3-13 Configuration Connection line interface (PBX) About this guide Date/Time Alarms 2-12 DB-9 active 1-11 dial plan display display via CLI field definitions factory defaults green restore history list of warnings monitor Features orange 1-11 advanced easy connect white GUI and network management yellow...
  • Page 117 System AC power up reset Maintenance change date/time change password Tenor AS reset system restore factory defaults Monitor description LEDs What is Tenor AS? Troubleshoot unit provisioning NATAccess verify unit provisioning typographical conventions PacketSaver 1-11 1-11 Passthrough Calls UPDP Password...

  • Page 118: Warranty/Approvals

    Customers are responsible for shipping and insurance charges to return the defective product. Quintum shall pay for shipping and insurance charges for the part being sent to the customer.
  • Page 119 PLEASE NOTE: All shipments require an authorized RMA number. If the Customer does not comply with this procedure as set out above, Quintum reserves the right to charge Customer for the cost of the replace- ment Product and/or freight (including duties and taxes) from Quintum regardless of the reason for the return. Quintum also reserves the right to invoice the Customer for a replacement Product at the same time as the replacement is cross-shipped.

  • Page 120: Documentation Notice

    Documentation Notice Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies, Inc. The recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely with Quintum Tech- nologies, Inc.

  • Page 121: Agency Approvals

    Agency Approvals EMI/EMC Standards FCC Part 15 Class B ICES-003 EN55022:98 EN55024:98 EN61000-3-2 :95 EN61000-3-3:95 AS/NZS 3548:1995 Safety Standards UL60950-1 CSA C22.2 No.60950-1 EN60950:99 TS001:1970 Telecom Standards FCC Part 68 CS-03 AS/NZ 3260:1997 AS/ACIFS002:2001 AS/ACIF S003:2001 European Directives EMC Directive, 89/336/EEC Low Voltage Directive, 73/23/EEC R&TTE Directive, 99/5/EC...

  • Page 122: Fcc Warnings

    FCC WARNINGS This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer- ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio commu- nications.
  • Page 123 In the event of device malfunction, all repairs should be performed by Quintum Technologies, Inc. or an authorized agent. It is the responsibility of users requiring service to report the need for service to Quintum Technologies or to one of our authorized agents. In the event service is required, refer to the Technical Support insert for information.

  • Page 124: Canadian Notice

    Canadian Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users' satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company.

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