Call Forwarding; Forward Dnd - Samsung OfficeServ 7200 General Description Manual

UCD Monitoring
OfficeServ™ DataView provides several different monitoring interfaces that allow users to easily see live con-
nection status and port activity for UCD groups and agents.
Wallboard-Style Display Windows
OfficeServ™ DataView is equipped with a series of wallboard-style displays which allow quick and easy visi-
bility of live call status information about the group, such as longest wait time, calls in queue, agents busy,
and more. This information can display as a personal PC Wallboard on an agent's monitor. When used in con-
junction with customer provided large screen display, such as an LCD or plasma monitor (TV), these same
wallboard windows can provide this data to the entire call center from a greater distance with a level of clar-
ity and flexibility that isn't possible with traditional LED wallboards.
CALL COSTING
The OfficeServ 7200 software provides programmable call costing tables to calculate the cost of incoming
and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets
can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration
or the call cost depending on the station selection. One call handled by multiple callers will cost each call seg-
ment separately.

CALL FORWARDING

This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant,
a hunt group, voice mail, external number or another station user. If the destination station is in Do Not
Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
All Calls
This type of forwarding is not affected by the condition of the station. All calls are immediately redirected to
the designated destination. If desired, the destination station may redirect the call back to the forwarded sta-
tion by using the transfer feature. The forwarded station user can continue to originate calls as usual. If no key
is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set.
Busy
This feature forwards all calls only when the station set is busy. The station user can originate calls as usual.
No Answer
This feature forwards calls that are not answered within a preprogrammed time. The user can originate calls
as usual and receive call if present. The timer is programmable on a per-station basis to allow for differences
in individual work habits.
Busy /No Answer
This feature allows the station user to use both types of forwarding simultaneously, provided the destinations
have already been entered in the usual manner.

Forward DND

This feature works with the Do Not Disturb feature. This allows calls directed to a station in Do Not Disturb or
One Time Do Not Disturb to forward immediately to another destination.
4.8