Panasonic KX-TVP150E Overview

Voice processing system

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Processing System Functions

Overview of the Voice

Voice Processing System

KX -TV P1

Please read this manual before any operation.

Guide to the

KX-TVP150E

Model No.

ALA RM

RU N

PO WE R

OF F

E A S

A -P

H O

N E

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Summary of Contents for Panasonic KX-TVP150E

Page 1 Overview of the Voice Processing System Functions Guide to the Voice Processing System KX-TVP150E Model No. KX -TV P1 ALA RM RU N PO WE R OF F E A S A -P Please read this manual before any operation.
Page 2 Overview of the Voice Processing System Functions...
Page 3 Read This Manual First The Voice Processing System (VPS) is inexpensive, conve- nient and easy to use. It allows recorded messages to be sent, received and retrieved at any time from any touch- tone telephone anywhere in the world. Step-by-step voice prompts assist first time users.
Page 4 Read This Manual First You may find it helpful to read this manual first. It will enable you to gain an understanding of how the VPS works systematically before you go on to read the operating manuals such as the Subscriber’s Guide and the Manager’s Guide.
Page 5 Read This Manual First This manual is divided into the following five parts, desig- nated A through E: An overview of operations in which the user calls the VPS, and in which the VPS delivers messages to the user. 1. Voice Mail Service 2.
Page 6: Table Of Contents
Contents Chapter 1 Calling the VPS 1.1 Voice Mail Service ........O-1-2 1.1.1 Receiving Messages from the User ..O-1-3 1.1.1.1 Message Waiting Notification at a Specified Time ..........O-1-4 1.1.1.2 Immediate Message Waiting Notification ..O-1-5 1.1.1.3 Message Waiting Notification Lamp ....O-1-5 1.1.1.4 Immediate Reply to Message Waiting Notification ............
Page 7 Contents Chapter 2 Overview of System Administration 2.1 System Configuration....... O-2-2 2.1.1 System Configuration .......... O-2-2 2.1.2 System Expansion ..........O-2-3 2.2 System Administration ......O-2-5 2.2.1 Initializing the System ........O-2-5 2.2.2 Setting System Parameters ......... O-2-6 2.2.3 Call Service Settings ......... O-2-12 2.2.4 Setting Voice Mail Parameters ......
Page 8 Contents Chapter 3 Overview of System Management 3.1 System Management......... O-3-2 3.1.1 Setting Mailbox Parameters ....... O-3-2 3.1.2 Setting Up a System Group Distribution List ................. O-3-3 3.1.3 Setting System Parameters ......... O-3-3 3.1.4 Setting the Date and Time ......... O-3-4 3.1.5 System Usage Reports ........
Page 9 Contents Chapter 4 Overview of Subscriber Operations 4.1 Settings ............O-4-2 4.1.1 Recording a Message in a Mailbox....O-4-2 4.1.2 Setting Message Waiting Notification ....O-4-3 4.1.3 Managing a Guest Mailbox........ O-4-5 4.1.4 Managing an Interview Mailbox ....... O-4-6 4.1.5 Setting Automated Attendant Parameters ..
Page 10 Contents Chapter 5 Glossary 5.1 Glossary ............O-5-2 Overview of VPS Functions O-0-11...
Page 11 Voice Processing System Overview of the Voice Processing System Unit Alarm Indicator Running Indicator KX-TVP150 Power ALARM Indicator POWER Power Switch Reset Button To EIA (RS-232C Interface) Battery Adaptor (Option) EASA-PHONE To Telephone To AC Line Outlet O-0-12 Overview of VPS Functions...
Page 12 Voice Processing System Voice Processing System Connection KX-TVP150 ALARM POWER Data Terminal RS-232C Interface EASA-PHONE Port 1 Port 2 Operator (Message Manager) ELECTRONIC MODULAR SWITCHING SYSTEM EXT. 11 EXT. 12 EXT. 21 EXT. 22 EXT. 23 CO 1 Overview of VPS Functions O-0-13...
Page 13 Voice Processing System Features • Voice Mail Service • Scheduled Message Delivery/ Message Waiting Notification • Saving Cost & Time When Sending/Receiving Messages • Group Delivery of Messages • Automated Attendant Service • Bulletin Board Service • Interview Service General delivery •...
Page 14 Voice Processing System Internal Users (Subscriber — mailbox owner) • Message receiving/message transfer • Group delivery • Recording scheduled delivery message • Checking delivery status Message • Password for mailbox receiving • Personal greeting • Message for user’s guest (Guest Account) •...
Page 15 Chapter 1 Calling the VPS Contents 1.1 Voice Mail Service ..........O-1-2 1.2 Automated Attendant Service ......O-1-16 1.3 Bulletin Board Service ......... O-1-22 1.4 Interview Service ..........O-1-24 1.5 Custom Service ............. O-1-26...
Page 16 Voice Mail Service When a user calls the VPS port assigned to the Voice Mail service, he or she first hears the following prompt: Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign [#] and [1].
Page 17: Voice Mail Service
Voice Mail Service 1.1.1 Receiving Messages from the User The owner of a mailbox can listen to the messages it con- tains at anytime. Anyone can record messages in a sub- scriber’s mailbox by entering the mailbox number or the first three or four letters of the subscriber’s last name, but to listen to the messages or access the various subscriber services available it is necessary to enter the mailbox pass-...
Page 18: Message Waiting Notification At A Specified Time
Voice Mail Service message waiting lamp of the specified extension phone as soon as a new message is received. 1.1.1.1 Message Waiting Notification at a Specified Time With this feature, the VPS calls the subscriber at a speci- fied time each day to notify him or her if there are un- played messages waiting in the mailbox.
Page 19: Immediate Message Waiting Notification
Voice Mail Service Confirming the Message Waiting Notification Method Once the message waiting notification options have been set, the subscriber can review them at any time. When the appropriate request is input, the VPS will provide a voice announcement of the current settings (notification method [lamp/outside call/pocket pager], telephone number, notifi- cation time and operating status).
Page 20 Voice Mail Service Notification by Outdialing Message Recording Checking the 1st/2nd Notification Time Sending Message Are there new mes- sages? Hello ..Outdialing Schedule Notification by Notification by MWL* is OFF MWL* is ON Calling a Pocket Pager Calling a Subscriber Subscriber’s mailbox Entering the password...
Page 21: Message Scanning/Message Transfer
Voice Mail Service 1.1.1.5 Message Scanning/Message Transfer Message Scan This function allows the subscriber to preview all the mes- sages in his or her mailbox by listening to the first four seconds of each with the information (Senders Name, Time &...
Page 22: Additional Operations When Recording
Voice Mail Service 1.1.2.1 Additional Operations When Recording Reviewing Messages After recording a message, the caller can choose to review it before selecting whether it should be stored, erased, re- recorded or have an additional message appended. Canceling Messages The caller can erase a message, during the recording pro- cess by using the telephone keypad.
Page 23 Voice Mail Service to the message for security. Additional options include voice recording of the receiver’s name for confirmation when the call is received, setting the call duration and a rescheduling function. Specifying The Destination For External Message Delivery The VPS allows the subscriber to specify a destination telephone number.
Page 24 Voice Mail Service Automatic Retry On Busy Or No-Answer If the line is busy when the VPS attempts to call to deliver the message, Two call retries will be made at 5-minute intervals. If the line is still busy after the second retry and the subscriber has turned the external message delivery retry function on, the VPS will try again one hour later with other two retries.
Page 25 Voice Mail Service Canceling Pending External Message Delivery Attempts If an as yet undelivered external delivery message becomes unnecessary for whatever reason, it can be canceled by the subscriber before delivery. Rescheduling Canceled External Message Delivery Attempts The subscriber has the option of rescheduling external de- livery messages which were canceled because the recipi- ent’s telephone was busy or there was no answer.
Page 26 Voice Mail Service External Message Delivery Sending an External Delivery Message Calling the Voice Enter the mailbox Specify Record an External number and pass- Delivery Message Mail Service • Telephone Number word. (Entering Sub- • Password Subscriber Hello, ... scriber Service) •...
Page 27: Group Delivery
Voice Mail Service 1.1.2.3 Group Delivery This feature allows subscribers to send a single message to more than one destination simultaneously. The sender either enters more than one mailbox number or specifies the system group distribution list or personal group distri- bution list as the destination.
Page 28 Voice Mail Service Reviewing Guest Account Parameters Subscribers with guest mailboxes can receive a voice recording of guest account parameters such as the guest number, guest password and the name of the guest. Recording Messages To Guests The subscriber can record messages in guest mailboxes by accessing the mailboxes and then entering the password.
Page 29 Voice Mail Service Guest Accounts Message Delivery (not protected) Deliver Subscriber (Mailbox Owner) Guest 1 Guest 2 Guest 3 Guest 4 Subscriber’s PASSWORD Guest 1 Guest 2 Guest 3 Guest 4 PASSWORD PASSWORD PASSWORD PASSWORD Receive Deliver Receive Receive Receive Receive Subscriber’s Guest...
Page 30: Automated Attendant Service
Automated Attendant Service The caller of the port assigned to the Automated Attendant service can access several useful features. These include call transfer, bulletin board and department dialing. There are also a number of functions for handling incomplete calls, such as message recording and the personal bulletin board, which are useful if the caller is unable to reach the extension belonging to the intended party.
Page 31: Incomplete Call Functions
Automated Attendant Service If the extension is answered, the VPS asks the person answering whether he or she wishes to accept the call or not. The person answering can then either talk to the caller or hang up, in which case the caller is connected to the Incomplete Call service.
Page 32: Personal Bulletin Board
Automated Attendant Service is no answer, the VPS will provide a prompt and return the caller to the incomplete call mode. 1.2.3 Personal Bulletin Board If the caller is unable to connect with the desired extension, he is given the option of listening to the personal bulletin board messages recorded by the subscriber.
Page 33 Automated Attendant Service Automated Attendant – (1) Screening Call Automated Attendant Blocking Service Hello, ... Please enter the extension number. Listen to System Call Operator Enter the exten- Bulletin Board sion number Answered Hold Busy Announce Redial You have a “Busy”...
Page 34 Automated Attendant Service Automated Attendant – (2) Call Automated Screening Attendant Blocking Service Hello, ... Please enter ... Enable the extension number. Listen to System Call Enter the Bulletin Board Operator caller’s name Redial Announce Record the “Busy” caller’s Hold Busy name Sorry, this...
Page 35 Automated Attendant Service Automated Attendant – (3) Call Automated Screening Attendant Service Blocking ... Enable Hello, ... Please enter the extension number. Listen to System Call Operator Enter the exten- Bulletin Board sion number Announce “Incomplete Call” Sorry, no one is ... Incomplete Handling Record message Call Operator...
Page 36: Bulletin Board Service
Bulletin Board Service The VPS Bulletin Board service features messages arranged in a tree structure. Up to 100 separate messages providing promotional or other company information can be main- tained at any one time. Each message is assigned to one of five levels(0-4) and has an individual bulletin message num- ber.
Page 37 Bulletin Board Service Bulletin Board Service User-recorded bulletin messages at different levels can be received by calling the Bulletin Board Service. Call the B.B.Service and receive the Bulletin Menu (level 0) This is ... For ..press 1 For ..press 2 Press for the Press...
Page 38 Interview Service Subscribers who own an interview mailbox have the option of recording a string of questions for use by the mailbox. When a caller accesses the mailbox, the questions are played one after another with pauses in between for the caller’s replies.
Page 39: Interview Service
Interview Service Interview Service A series of questions in an interview mailbox are announced to the caller. The caller can leave her or his message by responding to each question. Call Interview Service Receive a question Give an answer and have an Interview Hello, ..
Page 40: Custom Service
Custom Service To program a custom service, the System Administrator must select one of sixteen custom services and program the following six parameters: Description The information typed in this field will be displayed on the custom service selection screen. This field is for your reference only.
Page 41 Custom Service Keypad Assignment The system administrator can assign any of the 12 services listed below to the 1 through 9 and keys on the tele- phone keypad. Callers are then able to access these services by pressing the corresponding keys on their telephones. (a) Transfer to Mailbox Allows the caller to leave messages in a specific mailbox.
Page 42 Custom Service Note This example shows how keypad assignment can be used to switch from one Custom Service menu to another. Assume that Custom Service 1 is assigned to Port 1 and Custom Service 2 to Port 2. If Custom Service 2 is assigned to the [1] key on the telephone keypad (see diagram below), the caller can access Custom Service 2 by pressing the [1] key while a Custom Service 1 menu message is being...
Page 43 Custom Service Custom Service Press 1 Custom Service 1 Top Menu ..Custom Service 2, Press 1. . to Exit, Press Press 4 Press 2 Voice Mail Service Bulletin Board Service This is ..
Page 44 Chapter 2 Overview of System Administration Contents 2.1 System Configuration ........... O-2-2 2.2 System Administration ........O-2-5...
Page 45: System Configuration
System Configuration The Voice Processing System (VPS) comprises a CO card, a DSP card, the CPU card, a hard disk drive and propri- etary system software. The VPS can be expanded to be able to handle up to eight simultaneous calls and store up to 18 hours of voice data by installing expansion cards such as additional CO cards, DSP cards and hard drives.
Page 46: System Expansion
System Configuration Application programs and the system administration table from the hard disk are read into dynamic RAMS for use by the system. The RS-232C interface can be used to connect a terminal or printer to the system. It can then be used to establish system settings, administer the system and check usage status.
Page 47 System Configuration encodes and decodes incoming and outgoing voice signals respectively, and can handle a single incoming call service or a single outgoing call service at a time. O-2-4 Overview of VPS Functions...
Page 48: System Administration
System Administration With a DEC VT100 or compatible terminal connected to the system, the VPS system administrator can set up system parameters and perform system diagnostics using interactive menu-based software. It is also possible to use a data terminal with an RS-232C interface. 2.2.1 Initializing the System Before the VPS is used for the first time, the system administrator must initialize the system to clear all mes-...
Page 49: Setting System Parameters
System Administration 2.2.2 Setting System Parameters To ensure effective utilization of the system ports and stor- age capacity, the system administrator should set the fol- lowing system parameters via the RS-232C port. RS-232C Parameters (See Administrator’s Work Sheets: RS-232C) BAUD RATE is set to 9600 bits per second at the factory. It can be changed if necessary.
Page 50 PBX Type This parameter specifies whether the PBX is a non- Panasonic system or a Panasonic KX-T Series system. If the PBX is a KX-T Series system, this parameter is also used to specify the model (T308, T616, T1232, etc.). The factory setting is “T1232”.
Page 51 System Administration Number of Digits to Access Outside Line This parameter specifies the number of digits necessary for connecting to an outside line. For example, if the PBX requires callers to dial 9 in order to connect to an outside line, this parameter would be set to 1 (= 1 digit).
Page 52 System Administration The sequence is carried out by the VPS before dialing the operator’s extension. You can set up to 12 digits. The factory setting is FWWX (Flash - Wait for 2 seconds - Dial - Extension). A value “A” is used to disconnect a line connected to the VPS automatically after transferring a call to an extension.
Page 53 System Administration Light-On Sequence for Message Waiting Lamp This is the dialing sequence that the VPS must perform to cause the PBX to turn on the waiting lamp on an extension. The light-on sequence for the message waiting lamp has the same letters and dial codes as the transfer sequence.
Page 54 System Administration Typical Conditions Default Code Call State Ringback Tone Sent to the VPS when the extension it dialed is ringing. Busy Tone Sent to the VPS when the extension it dialed is busy. Reorder Tone Sent to the VPS if it dials an invalid extension number or if it is inadvertently connected to another VPS.
Page 55: Call Service Settings
System Administration 2.2.3 Call Service Settings Setting Opening and Closing Times (See Administrator’s Work Sheets: Day Service) The system administrator can set individual day service opening (start up) and closing (shutdown) times for each day of the week. A company greeting for when the system is open and a second announcement for when it is closed can be assigned to each available port.
Page 56 System Administration In this class of service, port 3 has incoming service, but does not have outgoing call service. Class of Service COS 1 Incoming Call Port 1 #100 Outgoing Call #111 #110 Incoming Call Port 2 Outgoing Call #102 #112 Incoming Call Port 3...
Page 57 System Administration Assigning Call Services To Ports (See Administrator’s Work Sheets: Call Services) The system administrator can assign any one of the five incoming call services (Voice Mail, Automated Attendant, Bulletin Board, Interview service and Custom service) to each port. In addition, settings for outgoing service authori- zation, company greeting mode and company greeting as- signments can also be made separately for each port.
Page 58 System Administration listen to messages arranged in a tree structure. By pressing keys on their touch-tone telephones in response to the menu messages, callers can access messages providing a variety of company information. It is also possible to allow callers to ring specific extensions or leave a message in the specific mailbox by choosing associated menu selections.
Page 59 System Administration Incoming Call Control COS 1 Port No. 1 2 3 4 5 6 7 8 Switch-2 Incoming Call E E D D D D E E MAILBOX Port 1 E:Enable / D:Disable Voice Mail Service Port 2 COS 2 Port No.
Page 60 System Administration Outgoing Call Control Port 1 Voice Mail Service Port 2 Port 3 Port 1 OC Service Setting Enable/Disable Switch-1 Switch-2 Port 2 OC Service Setting Enable/Disable Port 8 Port 8 OC Service Setting Enable/Disable COS 1 Port No. 1 2 3 4 5 6 7 8 Incoming Call E E D D D D E E MAILBOX...
Page 61 System Administration Automated Attendant Parameters (See Administrator’s Work Sheets: Automated Attendant Setting) The DEPARTMENT DIALING NUMBER parameter can be used to assign up to nine extension numbers to single digit abbreviations (1 - 9) which can then be used by callers using the Automated Attendant service to contact the department of their choice.
Page 62: Setting Voice Mail Parameters
System Administration transferred to the next operator (to Operator 2 if Operator 1 does not answer), set this parameter to “Next Operator”. The factory setting is “Caller Select”. 7) Message Repeat Cycle— This is the number of times the initial prompt for the Automated Attendant service will be played.
Page 63 System Administration External Message Delivery Parameters (See Administrator’s Work Sheets: External Message Delivery Parameter Menu) The external message delivery feature allows subscribers to record messages for automatic delivery at a later time to any telephone number they choose. To prepare a message for external delivery, the subscriber records the recipient’s name, specifies the date and time and telephone number for delivery, establishes a password and then records the...
Page 64 System Administration group distribution list is assigned a number containing the same number of digits as the mailbox numbers used by the system. Entries can be added to or deleted from group dis- tribution lists by the system administrator or the system manager.
Page 65 System Administration MAILBOX PARAMETERS can be set by the system administrator or the system manager to meet the require- ments of mailbox owners, match the hard disk capacity, etc. (3-1) MESSAGE RETENTION TIME before automatic erasure or transfer in order to free up hard disk space can be set from 1 to 30 days.
Page 66: System Usage Reports
System Administration for non-subscribers. Subscribers can then leave mes- sages in their guest mailboxes. (5-5) PERSONAL BULLETIN BOARD AUTHORIZA- TION allows the subscriber to use one of the 16 personal bulletin boards the system is capable of accommodating. A personal bulletin board is a group of messages arranged into a menu structure which can be accessed by callers via the Automated Assistant.
Page 67: Utility Commands
System Administration Mailbox Assignments The mailbox listing provides a listing of the current sys- tem mailbox parameters as well as the parameters for individual mailboxes and any special functions which may be assigned to them. System Service Report This report provides information on all disks and all ports the VPS has access to as well as listing the services (incoming calls, outgoing calls, call transfer authorization, successive recording authorization) assigned to each of the...
Page 68 System Administration Set Time (TIME) This command should be used to set the correct system date and time to ensure accurate scheduling. A number of functions require that the system’s time and date be set correctly in order to operate properly. These include mes- sage waiting notification, external message delivery, call retries after initial failure to connect and automatic dele- tion of messages.
Page 69: System Reset/Clear
System Administration Utility Command List (HELP) The HELP command displays the list of available utility commands. 2.2.7 System Reset/Clear When System Reset/Clear is executed, the values for the items shown on the menu screen are used to update the system and all messages are deleted from the hard disk. In addition, all mailboxes are deleted and the system is reboo- ted.
Page 70 Chapter 3 Overview of System Management This section provides an overview of the duties of the system manager, message manager and bulletin board manager Contents 3.1 System Management ..........O-3-2 3.2 Message Management .......... O-3-5 3.3 Bulletin Board Management ....... O-3-10...
Page 71: System Management
System Management From a touch-tone telephone, the System Manager can set most system parameters and request all types of statistical reports supported by the system. He or she can create or delete mailboxes, set mailbox parameters and change sub- scriber authorizations in response to subscriber requests. The System Manager’s mailbox can be accessed by follow- ing the steps below.
Page 72: Setting Up A System Group Distribution List
System Management - External Call Authorization (3-4) CLASS OF SERVICE NUMBER (3-5) The INITIAL THREE OR FOUR LETTERS OF THE SUBSCRIBER’S LAST NAME can be used by call- ers to specify the subscriber’s mailbox or extension if they do not know the numbers. (3-6) MESSAGE RETENTION TIME (3-7) MAXIMUM MESSAGE LENGTH (3-8) MAILBOX CAPACITY...
Page 73: Setting The Date And Time
System Management 3.1.4 Setting the Date and Time The system manager can set the system date and time from a touch-tone telephone. 3.1.5 System Usage Reports The system manager and system administrator can output six types of system usage reports to help monitor the VPS operating status.
Page 74: Message Management
Message Management By accessing the message manager’s mailbox, the message manager can administer the general delivery mailbox, mod- ify company greeting messages and modify the voice prompts which guide users of the system. In addition, the message manager is also responsible for attending to calls which have been transferred to him or her by the VPS as addressed to the “operator”.
Page 75: Managing The General Delivery Mailbox
Message Management 3.2.1 Managing the General Delivery Mailbox The general delivery mailbox is provided for users calling from rotary telephones and for new users unfamiliar with how the system operates. It is administered by the message manager. Listening To Messages In The General Delivery Mailbox By accessing the message manager’s mailbox, the message...
Page 76 Start Time 9:00 am 9:00 am 9:00 am 9:00 am 9:00 am 9:00 am 9:00 am End Time 9:00 am 5:00 pm 5:00 pm 5:00 pm 5:00 pm 5:00 pm 9:00 am Scheduler Thank you for calling Panasonic Company. Manual ........ Day Service Automatic...
Page 77: Programming Department Dialing Numbers
Message Management 3.2.3 Programming Department Dialing Numbers The VPS allows the message manager to assign up to nine extension numbers to department dialing numbers for use by users connecting to the Automated Attendant service. The menu message informing users of the available depart- ment dialing numbers is also recorded by the message manger.
Page 78: Recording The Company Name
Message Management 3.2.5 Recording the Company Name The message manager can record the company name that is played to the caller as part of the external delivery service. If the party called by the VPS is not the intended recipient of an external delivery message, or if he or she has forgotten the password required to receive the message, the VPS provides a call-back message which includes the caller’s...
Page 79: Bulletin Board Management
Bulletin Board Management Up to 100 bulletin board messages (arranged in a tree structure) can be recorded on the VPS. These can be used to provide advertisements and useful information to callers. Each message is assigned an individual bulletin board mes- sage number.
Page 80: Customizing The Bulletin Board Manager's Mailbox
Bulletin Board Management Erasing Bulletin Board Messages The bulletin board manager can erase any bulletin board message from his or her telephone at any time. Assigning Extension Numbers The bulletin board manager can assign extension numbers to bulletin board messages. Once this has been done, users requesting such a bulletin board message first hear the message, then are connected to the associated extension.
Page 81 Chapter 4 Overview of Subscriber Operations Contents 4.1 Settings ..............O-4-2 4.2 Receiving Messages ..........O-4-9 4.3 Sending Messages ..........O-4-11...
Page 82: Settings
Settings 4.1.1 Recording a Message in a Mailbox Subscribers can set the parameters of their own mailboxes, however, they like to meet their own usage requirements. The following tasks can be performed from any touch-tone telephone. Mailbox customization (personal greeting message, pass- word, voice recording of owner’s name) Mailbox parameter setting (message retrieval order, dura- tion of outgoing calls)
Page 83: Setting Message Waiting Notification
Settings Message Retrieval Order Subscribers can choose the order in which messages recorded in their mailboxes are to be retrieved. Messages can be played back either from most to least recent, or from oldest to newest. External Delivery Call Duration The subscriber can set a maximum duration for outgoing calls in order to keep telephone charges down.
Page 84 Settings Message waiting lamp Notification Notification at preset time(s) (direct / pocket pager) Message waiting notification Immediate notification (direct / pocket pager) Notification By Message Waiting Lamp If the subscriber chooses notification by message waiting lamp, the VPS lights the message waiting lamp on the sub- scriber’s telephone as soon as a new message has been left in his or her mailbox.
Page 85: Managing A Guest Mailbox
Settings other than the one belonging to the subscriber or even an outside line, and can be up to 48 digits long. The same number is used by both the notification at specified time and immediate notification services. If the subscriber wishes to specify a pocket pager as the destination for noti- fication calls, the pager password and the message to be displayed on the pager’s LCD screen can also be specified.
Page 86: Managing An Interview Mailbox
Settings Canceling Guest Mailboxes Subscribers can delete guest mailboxes they own at any time they wish. In order to change the number of an already defined guest mailbox, the mailbox must first be deleted, then recreated with the new number. Reviewing Guest Mailbox Parameters The VPS can provide a voiced review of guest mailbox...
Page 87: Setting Automated Attendant Parameters
Settings Setting Answer Duration The subscriber can specify a maximum duration for answers. The default is 4 seconds; this can be changed to 8, 16 or 32 seconds if desired. Terminating An Interview Mailbox The subscriber can ask the system manager or system administrator to terminate his or her interview mailbox.
Page 88 Settings Setting Up An Alternate Extension The subscriber has the option of setting as an alternate extension the extension number of someone who can pro- vide information to persons calling while he or she is away. Creating Personal Bulletin Board Messages Users transferred to incomplete call service can listen to personal bulletin board messages consisting of a menu message and up to nine sub-messages.
Page 89: Receiving Messages
Receiving Messages 4.2.1 Receiving Messages Mailbox owners can listen to messages left for them by callers at any time. Anyone can leave messages in a sub- scriber’s mailbox by specifying the mailbox number or the first four letters of the subscriber’s name. To listen to mes- sages and access the various subscriber services available, however, it is necessary to correctly supply the subscriber’s password, if the password is assigned.
Page 90 Receiving Messages Message Repeat While listening to a message, the subscriber can have the message repeated again from the beginning. Variable Playback Speed While listening to messages, the subscriber can switch to a faster playback speed to save time. The normal playback speed can be restored at any time.
Page 91: Sending Messages
Sending Messages 4.3.1 Recording Messages Recording Messages In order to leave a message in a subscriber’s mailbox, it is necessary to specify the mailbox number. Once this is done, the caller simply speaks the message into the tele- phone when cued with a beep by the VPS and presses the [1] button when finished.
Page 92: External Message Delivery
Sending Messages 4.3.2 External Message Delivery If a subscriber has been authorized to use the external mes- sage delivery feature by the system manager, he or she can use this function to deliver messages to any non subscriber. The subscriber simply records the message to be delivered and specifies the delivery date and time and destination telephone number.
Page 93 Sending Messages Automatic Retry On Busy Or No-Answer If the line is busy when the VPS attempts to call to deliver the external delivery message, two call retries will be made at 5-minute intervals. If the line is still busy after the second retry and the subscriber has turned the external delivery retry function on, the VPS will try again one hour later with other two retries.
Page 94: Group Delivery
Sending Messages Call Duration For External Delivery Messages The subscriber can specify a maximum duration for exter- nal delivery messages in order to restrict the cost incurred in outside calls. The call duration can be set to any value up to a maximum of 9 minutes. If the subscriber does not specify a call duration, the system default set by the system administrator is used.
Page 95: Checking Delivery Status
Sending Messages Setting Up A Personal Group Distribution List Subscribers can create and modify their own personal group distribution lists. 4.3.4 Checking Delivery Status The VPS allows the subscriber to have the delivery status stored for up to 84 messages he or she has sent. The deliv- ery status includes information such as the recording date, date received and the address of the destination mailbox.
Page 96 Chapter 5 Glossary This chapter explains the terms used in this manual. Contents 5.1 Glossary ..............O-5-2...
Page 97 Glossary Additional message A message recorded in addition to an existing message giv- ing more information and appended to the end or begin- ning. Alternate extension A second destination which the VPS will try to call if the first call cannot be connected. Automated attendant An electronic switchboard operator which can transfer a caller to a specified extension or to a mailbox to record a...
Page 98 Glossary Class of service 1 of 8 groups to which a subscriber is allocated. All mem- bers of a class of service are allowed to use the same call service of a particular port (Incoming and/or outgoing ser- vice), e.g. Voice mail service, Automated attendant service, Interview service, Bulletin board service and Custom ser- vice.
Page 99 Glossary Disk capacity The amount of space available on the hard disk for use in storing system programs and data (messages, prompts etc.). DSP card Digital Signal Processing Unit card. Digitizes and com- presses the voice data from the CO card. DTMF Dual-Tone Multi-Frequency.
Page 100 Glossary Inband signaling The PBX sends DTMF tone codes to the Voice Processing System to indicate the state of the call which has been transferred by the Automated Attendant service. Incomplete call service A variety of features to which a non-subscriber will be directed if he or she cannot complete his or her call.
Page 101 Glossary Message retention time The amount of time (day) the system will store a message in a mailbox. At the time of expiration of this time, unretrieved messages are automatically transferred to the Message Manager’s mailbox. Messages that have been al- ready heard are, however, erased.
Page 102 Glossary Operator call coverage This determines the type of service (e.g. call operator or forward to alternate extension or operator’s mailbox) a user will receive if they request an operator call. Outdialing schedule Coordinates the delivery of external delivery messages. Owner’s name A voice recording by the user of his/her name which will be played by the VPS when a reference is made to that...
Page 103 Glossary Rescheduling If the VPS cannot deliver an external delivery message, the sender has the option of rescheduling, i.e. rerouting or changing the time. Review Playing back a message to check some detail is correct. Rewind When selected, this feature will playback the last 4 seconds of the message you are currently listening to.
Page 104 Glossary System Administrator The person responsible for the VPS system administration. System configuration This indicates the physical units of a computer system and how they relate to each other. i.e. CPU card, CO card, DSP card, Hard disk drive, etc. in the VPS. System group distribution list A list of subscribers held in VPS for use by subscribers...
Page 105 Glossary Voice prompt A recorded message instructing the user to do something. The prompts are either the ones set at the factory (system prompts) or have been changed by the Message Manager (user prompts). Wild card character E.g. the hash [ # ] sign. A character used to represent all character when a mailbox number is requested of which last character is not known, 234#, could be either 2345 or 2346, etc.
Page 106 Matsushita Electric Industrial Co., Ltd. Central P.O. Box 288, Osaka 530-91, Japan Printed in Japan PQQX11381YB F0295Y1085...
Page 107 Detailed Edition Managers Subscribers & Non-subscrib ers KX-TVP150E...
Page 108 Thank you for purchasing the Panasonic Model KX-TVP150E, Voice Processing System. WARNING • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. • THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.
Page 109 If you lose the fuse cover the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local Panasonic Dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
Page 110 IMPORTANT INFORMATION Do not connect KX-TVP150E to any AC outlet other than the standard AC 230–240V, 50Hz. Ringer Equivalence Number (REN): This relates to the performance of the apparatus when used in combination with other items of apparatus. It enables the calculation of the maximum number of items of apparatus that may be connected simultaneously to the line by summing the REN values of each items.
Page 111 Contents Manager’s Guide Chapter 1 Introduction 1.1 Features of the Voice Processing System ..........M-1-2 1.2 How to Use this Manual ................M-1-6 Chapter 2 System Configuration and Installation 2.1 What is a System Configuration? ............M-2-2 2.1.1 CO Card .................... M-2-5 2.1.2 DSP Card ..................
Page 112 Contents 3.4.8 System Reset/Clear Menu .............. M-3-104 3.4.9 System Parameters Default Value..........M-3-105 Chapter 4 System Manager’s Guide 4.1 What is a System Manager? ..............M-4-2 4.2 Setting up Mailboxes ................. M-4-4 4.2.1 Deleting a Mailbox ................M-4-5 4.2.2 Deleting a Mailbox Password ............M-4-8 4.2.3 Creating a Mailbox ................
Page 113 Contents 5.9.3 Immediate Message Notification ............M-5-67 5.9.4 Setting the Telephone Number to be Called........M-5-69 5.9.5 Specifying the Notification Method ..........M-5-72 5.9.6 Setting the Notification Time ............M-5-73 Chapter 6 Bulletin Manager’s Guide 6.1 What is a Bulletin Manager? ..............M-6-2 6.2 Creating a Bulletin Board Message ............
Page 114 Contents 1.2 Setting Message Waiting Notification ............U-1-17 1.2.1 Notification by Message Waiting Lamp.......... U-1-18 1.2.2 Timed Message Notification ............U-1-21 1.2.3 Immediate Message Notification ............U-1-25 1.2.4 Setting the Telephone Number to be Called........U-1-27 1.2.5 Specifying the Notification Method ..........U-1-30 1.2.6 Setting the Notification Time ............
Page 115 Contents Chapter 3 Sending Messages 3.1 Recording to Deliver a Message ............... U-3-2 3.1.1 Recording a Message ................ U-3-2 3.1.2 Reviewing a Message ............... U-3-7 3.1.3 Canceling a Message ................ U-3-7 3.1.4 Adding a Message ................U-3-8 3.1.5 Pausing Recording ................U-3-8 3.1.6 Specifying an Urgent Message ............
Page 116 Contents 1.3.5 Pausing and Continuing Recording..........N-1-11 1.3.6 Adding a Message ................N-1-12 1.3.7 Making the Message Urgent ............N-1-13 1.3.8 Making the Message Private ............N-1-14 1.4 Receiving a Message from the VPS ............N-1-15 1.4.1 Receiving a Message ................ N-1-15 1.4.2 Holding the Call ................
Page 117 Manager’s Guide...
Page 118: Chapter 1 Introduction
Chapter 1 Introduction This chapter describes the features of the Voice Processing System (VPS) and the construction of this manual. Contents 1.1 Features of the Voice Processing System ... M-1-2 1.2 How to Use this Manual ........M-1-6...
Page 119: Features Of The Voice Processing System
Features of the Voice Processing System Voice Mail can revolutionize your life, both business and personal, by letting you take the fullest possible advantage of time spent on the telephone and by ensuring reliable, effective communication. Voice Mail is inexpensive, convenient, and easy to use. Using touch-tone telephones, recorded messages can be sent, received, and retrieved at any time and from anywhere in the world.
Page 120 Features of the Voice Processing System Fewer Interruptions, Peak Concentration ________________________ Concentration is often hampered by the sound of a ringing telephone. With the VPS, however, this is not a problem: you simply choose the most convenient times at which you wish to send or receive messages, and proceed undisturbed with the work at hand.
Page 121 Features of the Voice Processing System The VPS allows you to leave a message without having to speak directly to the recipient. Similarly, the system will handle all your calls and notify you when messages arrive in your mailbox. The freedom gained through the use of Voice Mail will permit you to increase productivity in both the business and personal fields.
Page 122 Features of the Voice Processing System Sending messages Sending a message is similar to receiving one; you can review or add a message before sending it. If you are sending a message to someone within the Voice Mail Service, it’s not necessary to dial the entire telephone number —...
Page 123 How to Use this Manual This manual consists of eight chapters as follows: — Chapter 1 Introduction — explains the features of the Voice Processing System (VPS) and construction of this manual. — Chapter 2 System Configuration and Installation — explains the configuration in hardware/software of the VPS and how to install (locate and correct) the VPS.
Page 124 How to Use this Manual Telephone Key Operation Telephone key Functions Exits the current menu in the voice prompt (back up) Calls the operator for Non-Subscriber Helps guidance for Subscriber Controls playback speed when listening to a message Various functions assigned depending on the program Dials by name Bulletin Board Service Department Dialing...
Page 125: How To Use This Manual
How to Use this Manual Data Terminal Keyboard Operation VT100 Compatible Terminal Functions ↑ Moves reversed line up ↓ Moves reversed line down → Moves reversed item to the right ← Moves reversed item to the left [1] — [9] Directly move reversed line or item to the specified number [RETURN] Selects reversed item...
Page 126 Chapter 2 System Configuration and Installation This chapter tells you about the configuration of the VPS, expansion of the system, and how to install the VPS. Contents 2.1 What is a System Configuration? ......M-2-2 2.1.1 CO Card ............M-2-5 2.1.2 DSP Card ............
Page 127: What Is A System Configuration
What is a System Configuration? The Voice Processing System (VPS) comprises a CO card, a DSP card, the CPU card, a hard disk drive and proprietary system software. The VPS can be expanded to be able to handle up to eight simultaneous calls by installing expansion units such as additional CO cards and DSP cards.
Page 128 What is a System Configuration? Inside View of the Voice Processing System Alarm Indicator Running Indicator MODEM Power CO•1 CO•2 CO•3 CO•4 DSP•1 DSP•2 DSP•3 DSP•4 Indicator Reset Button Power Switch Metal Board Hard Disk Drive DC Jack for Optional Connector Battery (RS-232C)
Page 129 What is a System Configuration? The Name of Parts Back-up Battery During power failure, clock and parameter setting memory is protected from loss by the back-up batteries included. Reset Button Pressing the Reset Button reboots the system beginning with the self test. However, set parameters and data are not deleted.
Page 130: Co Card
What is a System Configuration? 2.1.1 CO Card The telephone line interface (CO card) transmits and receives analogue signals to and from the telephone line. The analogue input signal is digitized at a sampling rate of 8kHz to create an 8-bit digital signal. 2.1.2 DSP Card The CODEC facility is on the DSP card and consists of two digital signal processors (DSP) and voice buffer.
Page 131: System Expansion
What is a System Configuration? switch positions, and it is normally left in position 0. When set to position 1, the RS-232C parameters are initialized when the system is booted up (see Note 1). This setting should be used if there is some uncertainty about the parameters to be used when making connections.
Page 132 What is a System Configuration? Increasing the Number of CO Cards (Phone Lines) By installing up to four CO cards in free slots, the number of lines the VPS can handle may be increased to eight. One of five incoming call services (Voice Mail, Automated Attendant, Bulletin Board, Interview Service and Custom Service) can be assigned to each line.
Page 133 What is a System Configuration? Installing options for expansion: The optional cards for system expansion should be inserted into each ones proper slot. Note: To protect the printed circuit board from static electricity, first discharge any body static by touching the metal board. Refer to the manual accompanying the optional card about precautions and the installation procedure.
Page 134: How To Install The Vps
How to Install the VPS Before using the VPS, the System Administrator should perform the following settings: (Hardware) — Install the VPS on the floor or on the wall (See 2.2.1) — Connect telephone lines between the VPS and PBX (See 2.2.2) —...
Page 135: Where Can The Vps Be Installed
2.2.1 Where can the VPS be installed? The VPS can be installed on the floor or on the wall. Please read the following notes concerning installations and connections before installing the VPS. Installation Precautions Avoid installing the VPS system in the following places: (Doing so may result in malfunction, noise or discolora- tion.) In direct sunlight and hot, cold, or humid places.
Page 136 2.2.1 Where can the VPS be installed? Mounting the VPS on the Wall The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
Page 137 2.2.1 Where can the VPS be installed? To Mount on Concrete or Mortar Walls: Place the templet (included) on the wall to mark the 3 screw positions. Drill 3 holes and drive the anchor plugs (included) with a hammer, flush to the wall. Concrete To the wall surface Wall...
Page 138: Connecting Telephone Lines To The Vps
2.2.2 Connecting Telephone Lines to the The VPS must be connected to the telephone line before starting the system. Up to eight telephone lines can be connected to the VPS. Each telephone line is inserted into the modular jack on the CO card assigned to one of the following incoming call services: Voice Mail Service, Automated Attendant Service, and Bulletin Board Service.
Page 139 2.2.2 Connecting Telephone Lines to the Insert the 4-pin connector plug of the telephone line into the 4-pin connector jack on the CO card. Slot for CO Card 2 CO Card 1 Telephone Line 4-Pin Connector Slot for Slot for Connector Jack CO Card 3 CO Card 4...
Page 140 2.2.2 Connecting Telephone Lines to the Insert required telephone wires into the holes in a plug. Fix the transparent part into the black part. 4-pin plug Notes • Do not peel off the coating of the wires. • Insert the wires to the ends. Make sure the telephone line is connected to the proper 4- pin connector jack.
Page 141 PBX. You will call it when accessing one of the assigned incoming call services. The following models are recommended to be connected to the VPS: • Panasonic KX-T30810BE-2 • Panasonic KX-T61610BE • Panasonic KX-T123210BE The apparatus is suitable for connection to a direct exchange line on the PSTN or via a compatible PBX.
Page 142: Connecting A Data Terminal Or A Printer To The Vps
2.2.3 Connecting a Data Terminal or a Printer to the VPS For the system administration (system setup, mailbox set- up, and system diagnosis), the RS-232C terminal must be connected to a serial interface (EIA port) of the unit. If the DEC VT100 or VT100 compatible terminal is used, the System Administrator can set up system parameters and diagnose the system with the interactive menu-driven...
Page 143 2.2.3 Connecting a Data Terminal or a Printer to the VPS Printer Connection Make cables so that the printer may be connected to the KX-TVP150 as shown in the chart. Cables must be shielded and the maximum length is 6.5 feet. Connection Chart: Printer RS-232C KX-TVP150 RS-232C...
Page 144 2.2.3 Connecting a Data Terminal or a Printer to the VPS The pin configuration of the EIA (RS-232C) connector is as follows. Circuit Type Signal Name Number CCITT Frame Ground Transmitted Data Received Data Request To Send Clear To Send Data Set Ready Signal Ground Data Carrier Detect...
Page 145 2.2.3 Connecting a Data Terminal or a Printer to the VPS Data Terminal Ready (DTR) ........ (output) This signal line is turned ON by the unit to indicate that it is ON LINE. Circuit DTR ON does not indicate that communication has been established with the printer.
Page 146: Connecting The Power Cable To The Vps
2.2.4 Connecting the Power Cable to the Before connecting the power cable to an AC outlet, make sure all other connections (RS-232C data terminal with VPS, PBX with VPS, PBX with telephone lines) are secure. Use the AC outlet dedicated to the VPS unit. KX-TVP150 ALARM POWER...
Page 147: Starting The System
2.2.5 Starting the System Once all the connections are firmly connected, the System Administrator may start the VPS. Before starting, turn the power switch to ON, the system will start up in the following sequence. Note: The calls to the VPS can be processed after the Running Indicator (LED) lights.
Page 148 2.2.5 Starting the System Note: If there is any hardware failure on the CO card or the DSP card, the system will identify the defective boards. If there is no normal pair of ports and DSP, the system cannot provide any service to the caller. Refer to Chapter 7 which is the Troubleshooting Guide in this manual.
Page 149 Chapter 3 System Administrator’s Guide This chapter explains what a System Administrator is and provides step-by-step instructions for such system setup tasks as setting up mailboxes, setting system parameters and checking system status. Contents 3.1 What is a System Administrator? ....... M-3-2 3.2 Initializing the System ..........
Page 150: What Is A System Administrator
What is a System Administrator? The System Administrator of the VPS initially takes care of the operational characteristics of the entire system. You can set up system parameters, administrate the parameters, or diagnose the system using the interactive screen-based program. What you will do: —...
Page 151: Initializing The System
Initializing the System Before actually using the VPS, the System Administrator must initialize the system to clear it of all messages, clear all mailboxes, and initialize the system tables on the hard disk drive. Before starting the system initialization: Use the work sheets provided to record the information you will need to initialize the system.
Page 152 Initializing the System The menu will appear: 1 : Program 2 : System Reports 3 : Utility Command 4 : System Reset/Clear SELECT ITEM AND PRESS RETURN-KEY= Press [4] for System Initialization. Press [Y] (this moves you to the off-line mode). The prompt will appear: System Reset/Clear Menu Mailbox No.
Page 153 Initializing the System Enter the password. Then you can change parameters. The prompt will appear: System Reset/Clear Menu 1. Mailbox No. Length [4] 2. First Digit of Extensions [1,2,3,4,5,6,7,8] 3. System Manager’s Mailbox No. [559] 4. Message Manager’s Mailbox No. [558] 5.
Page 154: Setting The System Parameters
Setting the System Parameters For the most effective utilization of the storage capacity and ports of the system, the System Administrator can set up system parameters via the RS-232C port. What you will do: — Hardware Settings (See 3.3.1) — Call Service (See 3.3.2) —...
Page 155: Hardware Settings
3.3.1 Hardware Settings For system administration (system setup, mailbox setup, and system diagnosis), the RS-232C terminal must be connected to a serial interface of the VPS unit. The communication parameters of the unit are set at the factory to these values. The hardware settings: —...
Page 156 3.3.1 Hardware Settings Calling Party Control (CPC) Signal The calling party control signal is the minimum time necessary to detect the break of the CPC signal from PBX. The VPS detects that the line is disconnected when there is a break of CPC signal. The CPC signal is set to 6.5 msec at the factory, but can be set to 6.5, 150, 300, 450, 600 msec and not to direct.
Page 157 PBX Type This parameter specifies whether the PBX is a non- Panasonic system or a Panasonic KX-T Series system. If the PBX is a KX-T Series system, this parameter is also used to specify the model (T308, T616, T1232, etc.). The factory setting is “T1232.”...
Page 158 3.3.1 Hardware Settings This is for the periodic port usage reports. The VPS can discriminate between a local and long distance call and reports the outgoing call and the calling time for billing. It is set to 1 at the factory but can be set from 0 to 8. Period of Time Before No-Answer This is the amount of time that the VPS will wait before...
Page 159 3.3.1 Hardware Settings A value “A” is used to disconnect a line connected to the VPS automatically after transferring a call to an extension. When using a value “A”, set it after X as follows: FWWXA. When the Inband Integration is utilized, set this sequence to “FTX”.
Page 160 3.3.1 Hardware Settings Light-Off Sequence for Message Waiting Lamp This is the dialing sequence that the VPS must perform to cause the PBX to turn off the waiting lamp on an extension. The light-off Sequence for the message waiting lamp has the same letters and dial codes as the transfer sequence.
Page 161 3.3.1 Hardware Settings Typical Conditions Default Code Call State Ringback Tone Sent to the VPS when the extension it dialed is ringing. Busy Tone Sent to the VPS when the extension it dialed is busy. Reorder Tone Sent to the VPS if it dials an invalid extension number or if it is inadvertently connected to another VPS.
Page 162: Call Service
For example, ‘Hello, Panasonic Voice Processing System’ might be played from 6:00AM in the morning to 5:00PM, and ‘Good Evening, this is ...’...
Page 163 3.3.2 Call Service Outgoing calling Authorization The System Administrator decides whether or not to allow each class of service to use the outgoing calling service at each port. A port which has not been assigned the outgoing calling service for all classes of service can always be used for the incoming call service without blocking the outgoing calling sequence.
Page 164 3.3.2 Call Service (3) Interview Service Incoming call will be automatically transferred to an Interview Mailbox. Interview mailboxes can be pro- grammed to play prerecorded questions and record the callers answers. A typical application is to record the callers name, address, telephone number and request/problem for sales or service department follow up.
Page 165 3.3.2 Call Service Prohibition of Call Transfer This serves to prevent the VPS from transferring calls to other extensions and to the Automated Attendant Service from the Voice Mail Service. Unless the Voice Mail Service has been assigned to the port, the VPS does not require to specify this parameter.
Page 166 3.3.2 Call Service Incoming and Outgoing Call Service Prompt Sets whether the system should use its original (default) prompts for incoming and outgoing call service or custom “user prompts” which have been recorded by the user. The default setting is “USER PROMPT”. Delayed Answer Time Assigns whether the VPS answers the incoming call immediately or in delayed timing.
Page 167 3.3.2 Call Service Operator calling Parameters Up to three operators (Operator 1, Operator 2 and Operator 3) can be specified for the VPS. Should a caller wish to speak to an operator, the call is transferred first to Operator 1 on the basis of the following seven parameters. 1) Operator Service—...
Page 168 3.3.2 Call Service Operator Call Coverage settings depending on the timing parameters of the PBX and VPS. Even if the Operator Call Coverage parameters are set to forward to the next operator on busy/no answer, the call may go to voice mail if the Operator has set Call Forwarding to voice mail on their extension.
Page 169 3.3.3 Setting Voice Mail Parameters 3.3.3.1 Voice Mail Parameters System Mailbox Parameters The system mailbox parameters are specified by the System Administrator. When a new mailbox is created, these parameters are used as initial values for the mailbox parameters. The mailbox parameters for each individual mailbox can be specified according to the needs of the subscriber and the storage capacity of the system.
Page 170: Setting Voice Mail Parameters
3.3.3 Setting Voice Mail Parameters scriber. If you set a Mailbox Parameter to S (System), then you can make changes to the parameters for all mailboxes just by changing the appropriate system parameters. If a Mailbox Parameter is set to anything other than S, it is nec- essary to update the parameters for each individual mailbox when you wish to make changes.
Page 171 3.3.3 Setting Voice Mail Parameters ABLE), only an initial two retries at 5 minute intervals will be attempted if the line is busy. The factory setting is “En- able”. Company’s Telephone No. This telephone number is announced in the call-back message to the recipient as the company telephone number he or she should call to retrieve the sender’s message.
Page 172 3.3.3 Setting Voice Mail Parameters When a new mailbox is established, the system manager has the option of setting or changing the following parameters: (1) Extension of the Owner — The extension number is used to reach a mailbox. Once this parameter is specified, callers who are unable to get through to the subscriber’s extension by using the Automated Attendant are automat- ically given access to the associated mailbox, with the...
Page 173 3.3.3 Setting Voice Mail Parameters (3) Class of Service Number — All subscribers are classi- fied into eight groups, each group known as a Class of Service. The Incoming/Outgoing call service authorization is the assignment to each class of service of a particular port.
Page 174 3.3.3 Setting Voice Mail Parameters (4-5) Personal Bulletin Board Authorization — allows the subscriber to use one of the 16 personal bulletin boards that the system is capable of accommodating. A personal bulletin board is a group of messages arranged into a menu structure and which can be accessed by callers via the Automated Attendant.
Page 175: System Usage Reports
3.3.4 System Usage Reports The System Administrator can output six types of system usage reports to help monitor the VPS operating status. The reports can be output via the RS-232C port either to a printer or a terminal. The following six report options are available.
Page 176 3.3.4 System Usage Reports 3.3.4.4 Port Usage Report The Port Usage Report command provides information about port usage and allows the System Administrator to measure traffic on the system and ports. It includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port.
Page 177: Utility Command
3.3.5 Utility Command In the utility command mode, the System Administrator can access the functions described below by entering the appropriate command (TIME, PASS, ONLN, OFLN, BREP, PSET, ELOG, SAVE, LOAD or GPRN) at the $ prompt. Set Time (TIME) This command should be used to set the correct system date and time to ensure accurate scheduling.
Page 178 3.3.5 Utility Command Note: The data terminal used must be equipped with communi- cations software that supports the X modem file transfer protocol. Set Password (PASS) The System Administrator can use this command to change the system password in order to ensure system security. Valid passwords can be up to eight alphanumeric characters long.
Page 179: System Reset/Clear
3.3.6 System Reset/Clear When System Reset/Clear is executed, the values for the items shown on the menu screen are used to update the system and all messages are deleted from the hard disk. In addition, all mailboxes are deleted and the system is rebooted.
Page 180: Custom Service Setting
3.3.7 Custom Service Setting To program a custom service, the System Administrator must select one out of sixteen custom services and program the following six parameters: Description The information typed in this field will be displayed on the custom service selection screen. This field is for your refer- ence only.
Page 181 3.3.7 Custom Service Setting Keypad Assignment The System Administrator can assign any of the 12 services listed below to the 1 through 9 and keys on the tele- phone keypad. Callers are then able to access these services by pressing the corresponding keys on their telephones. (a) Transfer to Mailbox Allows the caller to leave messages in a specific mailbox.
Page 182 3.3.7 Custom Service Setting Note: This example shows how a keypad assignment can be used to switch from one Custom Service menu to another. Assume that Custom Service 1 is assigned to Port 1 and Custom Service 2 to Port 2. If Custom Service 2 is assigned to the [1] key on the telephone keypad (see diagram below), the caller can access Custom Service 2 by pressing the [1] key while a Custom Service 1 menu message is being...
Page 183: Keyboard Operations
Keyboard Operations You may complete the work sheets by filling out the necessary data. Now you are ready to enter the parameters. You may have the following System Administration Top Menu on the data terminal screen. Selecting an item from the Top Menu provides you with its sub-menu.
Page 184 Keyboard Operations 1. Department Dialing Department dialing No. 3. Auto. Attn. Setting 2. Call Queuing Announcement Mode 3. Operator’s Parameters Operator 1~ — Operator Service, Operator’s Operator 3 Extension, Operator’s Mailbox No., Operator No-answer Time, Busy Coverage Mode, No-answer Coverage Mode, Message Repeat Cycle 4.
Page 185 Keyboard Operations Mailbox No., Ext., Owner’s name, COS No., Message retention time, capacity, 2. System 1. Mailbox length, authorization status. Reports Assignments Hard disk drive No., Outcalling & Daymode/Nightmode services for each port. 2. System Ser- vice Report 3. Call Account Mailbox No., Date &...
Page 186 Keyboard Operations Screens may differ depending on the data terminal you use. With VT100 compatible terminals you can select options by moving the cursor line to the desired option. Then, press [RETURN]. Note: You may select the option directly by pressing the corresponding numeric key.
Page 187 Keyboard Operations Select 1. Program from the System Administration Top Menu, then press [RETURN]. VT100 compatible System Administration Top Menu terminal 1. Program 2. System Reports 3. Utility Command 4. System Reset/Clear SELECT ITEM AND PRESS RETURN-KEY Program Menu 1. Voice Mail Parameter 2.
Page 188 Keyboard Operations 3.4.1. Voice Mail Parameter Select 1. Voice Mail Parameter then press [RETURN]. The menu will appear: VT100 compatible Program – Voice Mail Parameter Menu terminal 1. System Mailbox Parameter 2. External Message Delivery Parameter 3. System Group Assignment 4.
Page 189 Keyboard Operations Select 1. Mailbox Parameter, then press [RETURN]. The menu will appear: VT100 compatible Program - Voice Mail Parameter - System Mailbox Parameter Menu terminal Number of Mailboxes ..........: 64 Personal Greeting Length (8 - 60) ...... : 16 System Message Retention Time ......
Page 190 Keyboard Operations Other RS-232C Program – Voice Mail Parameter – External Message Delivery terminal Parameter Menu (ASCII Terminal) 1. System External Message Delivery Duration Time [3] (1 - 9) : = 2. System External Message Delivery Redialing Mode [Enable] 1: Disable 2: Enable : = 3.
Page 191 Keyboard Operations Select 1. Enter. The menu will appear: VT100 compatible Program – Voice Mail Parameter – System Group Assignment – terminal Enter GROUP LIST No. [801] 1 : 100 2 : 101 3 : 102 4 : 103 5 : 104 6 : 105 7 : 106 8 : 107...
Page 192 Keyboard Operations Select 2. Delete. The menu will appear: VT100 compatible terminal Program – Voice Mail Parameter – System Group Assignment – Delete GROUP LIST No. [801] 1 : 100 2 : 101 3 : 102 4 : 103 5 : 104 6 : 105 7 : 106 8 : 107...
Page 193 Keyboard Operations Select 3. Group Listing to review the listing of the group. The menu will appear: VT100 compatible Program – Voice Mail Parameter – System Group Assignment – terminal Group Listing 1 : 800 2 : 801 3 : 802 4 : 803 5 : 804 6 : 805...
Page 194 Keyboard Operations Other RS-232C terminal Program – Voice Mail Parameter – System Group Assignment – (ASCII Terminal) Group Listing 1 : 800 2 : 801 3 : 802 4 : 803 5 : 804 6 : 805 7 : 806 8 : 807 9 : 808 10 : 809...
Page 195 Keyboard Operations Other RS-232C Program – Voice Mail Parameter Menu terminal (ASCII Terminal) 1. System Mailbox Parameter 2. External Message Delivery Parameter 3. System Group Assignment 4. Mailbox Setting Enter the Number : = Select 4. Mailbox Setting. VT100 compatible Program –...
Page 196 Keyboard Operations Enter the mailbox No. to edit. The menu will appear: Program – Voice Mail Parameter – Mailbox Setup – Enter MAILBOX NO. [111] The Extension of the Owner ..........: ... Message Retention Time (1 – 30, S : 5) ......: S Message Length (1 –...
Page 197 Keyboard Operations VT100 compatible terminal Program – Voice Mail Parameter Menu 1. System Mailbox Parameter 2. External Message Delivery Parameter 3. System Group Assignment 4. Mailbox Setting SELECT ITEM AND PRESS RETURN-KEY Program – Voice Mail Parameter – Mailbox Setting Menu 1.
Page 198 Keyboard Operations Select 2. Delete. The menu will appear : VT100 compatible Program – Voice Mail Parameter – Mailbox Setting – Delete terminal 1. Enter 2. Delete 3. Password Reset 4. Mailbox Listing Enter the Mailbox Number : = Other RS-232C Program –...
Page 199 Keyboard Operations Select 3. Password Reset for a mailbox owner who wants to change his/her password. The menu will appear: VT100 compatible terminal Program – Voice Mail Parameter – Mailbox Setting – Password Reset 1. Enter 2. Delete 3. Password Reset 4.
Page 200 Keyboard Operations VT100 compatible terminal Program – Voice Mail Parameter – Mailbox Setting – Listing 1 : 100 2 : 101 3 : 102 4 : 103 5 : 104 6 : 105 7 : 106 8 : 107 9 : 108 10 : 109 11 : 110 12 : 111...
Page 201 Keyboard Operations Pressing [\] 3 times you will then get back to the Program Menu. Note: When there are more than 64 mailboxes in the system they will be displayed on more than one screen in VT100 mode, so press [1] (NEXT) to go to the next screen and [2] (PREVIOUS) to go to the previous screen.
Page 202 Keyboard Operations 3.4.2 Call Services Menu Select 2. Call Services to assign a special function. The Call Services Menu will appear on the screen. VT100 compatible Program – Call Services Menu terminal 1. Day Service 2. Class of Service 3. Port Setting 4.
Page 203 Keyboard Operations Select 1. Day Service Menu. The menu will appear: VT100 compatible Program – Call Services – Day Service Menu terminal Mon : Day Service Start Time ....: 9:00, AM Day Service End Time ...... : 5:00, PM : Day Service Start Time ....
Page 204 Keyboard Operations Select 2. Class of Services to assign each port Incoming/ Outgoing Call Services. If you select 1, the menu will appear: VT100 compatible Program – Call Services – Class of Service Menu terminal 1. COS 1 2. COS 2 3.
Page 205 Keyboard Operations Program – Call Services – Class of Service – COS 1 Port 1 Authorization of Outgoing Call [Enable] 1: Disable 2: Enable : = Authorization of Incoming Call [Enable] 1: Disable 2: Enable : = Port 2 Authorization of Outgoing Call [Enable] 1: Disable 2: Enable : = Authorization of Incoming Call [Enable]...
Page 206 Keyboard Operations Select 3. Port Setting. VT100 compatible terminal Program – Call Services – Port Setting Menu 1. Port1 2. Port2 3. Port3 4. Port4 5. Port5 6. Port6 7. Port7 8. Port8 SELECT ITEM AND PRESS RETURN-KEY Call Service, Company Greeting Mode/No., Incoming Call Prompt Other RS-232C Program –...
Page 207 Keyboard Operations VT100 compatible terminal Program – Call Services – Port Setting – Port 1 Menu Outgoing Call Service ............ : Enable Incoming Call Day Service ..........: V.M. (CT&CC) Incoming Call Night Service ........... : V.M.(CT&CC) Company Greeting Mode ..........: DAY Day Service Greeting No.
Page 208 Keyboard Operations Select 4. Outgoing Call Service Prompt Menu. The menu will appear: VT100 compatible Program – Call Services – Outgoing Call Service Prompt Menu terminal Outgoing Call Service Prompt ..........: USER PROMPT 1: SYSTEM PROMPT 2: USER PROMPT Other RS-232C Program –...
Page 209 Keyboard Operations 3.4.3 Auto. Attn. Setting Menu Select 3. Automated Attendant Setting from the Program Menu. The menu will appear: VT100 compatible Program – Auto. Attn. Setting Menu terminal 1. Department Dialing 2. Call Queuing Announcement Mode 3. Operator’s Parameters 4.
Page 210 Keyboard Operations Select 1. Department Dialing to assign No. to an exten- sion. VT100 compatible Program – Auto. Attn. Setting – Department Dialing Menu terminal Department Dialing No.1 ..........Department Dialing No.2 ..........Department Dialing No.3 ..........Department Dialing No.4 ..........Department Dialing No.5 ..........
Page 211 Keyboard Operations Select 2. Call Queuing Announcement Mode menu to disable/enable it. VT100 compatible Program – Auto. Attn. Setting – Call Queuing Announcement terminal Mode Menu Call Queuing Announcement Mode ........: Enable 1: Disable 2: Enable Other RS-232C Program – Auto. Attn. Setting – Call Queuing Announcement terminal Mode Menu (ASCII Terminal)
Page 212 Keyboard Operations Select 1. Operator 1. VT100 compatible Program – Auto. Attn. Setting – Operator’s Parameters – terminal Operator 1 Menu Operator Service ..............: Enable Operator's Extension ............: 0.. Operator’s Mailbox No............: 998 Operator No–answer Time (10–60) ........: 30 Busy Coverage Mode ............
Page 213 Keyboard Operations Select 2. Operator 2. VT100 compatible Program – Auto. Attn. Setting – Operator’s Parameters – terminal Operator 2 Menu Operator's Extension ............: ... Operator’s Mailbox No............: ... Busy Coverage Mode ............: Hold No Answer Coverage Mode ..........: Caller Select Operator's Service is Enable.
Page 214 Keyboard Operations Other RS-232C Program – Auto. Attn. Setting – Operator’s Parameters – terminal Operator 3 Menu (ASCII Terminal) Operator’s Service is Enable 1. Operator’s Extension [ ] := 2. Operator's Mailbox No. [ ] := 3. Busy Coverage Mode [Hold] 1: Hold 2: No Answer Coverage 3: Call Waiting...
Page 215 Keyboard Operations Other RS-232C Program – Auto. Attn. Setting – Alternate Transfer Sequence terminal Menu (ASCII Terminal) 1. Enter Extension 2. Delete Extension 3. Set Alternate Transfer Sequence 4. Extension Listing Enter the Number := Select 1. Enter Extension. The menu will appear: VT100 compatible Program –...
Page 216 Keyboard Operations Select 2. Delete Extension. The menu will appear: VT100 compatible Program – Auto. Attn. Setting – Alternate Transfer Sequence – terminal Delete 1: 101 2: 102 • • • 100: Enter the Number You Want to Delete := Other RS-232C Program –...
Page 217 Keyboard Operations Other RS-232C Program – Auto. Attn. Setting – Alternate Transfer Sequence – terminal Set Menu (ASCII Terminal) 1. Alternate Transfer Sequence [FWWX] (D: Disconnect, F: Flash, R: Ring, T: Tone, S: Silence, W: Transf. Wait, X: Ext., A: Answer) Enter the Alternate Transfer Sequence: = Press [\] when you finish the setup.
Page 218 Keyboard Operations 3.4.4 Hardware Setting Menu Select 4. Hardware Setting Menu from the System Admin- istration Top Menu. VT100 compatible Program – Hardware Settings Menu terminal 1. RS-232C 2. Port Setting 3. Silence Reduction 4. PBX Interface Parameters SELECT ITEM AND PRESS RETURN-KEY Other RS-232C Program –...
Page 219 Keyboard Operations Select 1. RS-232C to set a data terminal. VT100 compatible Program – Hardware Settings – RS-232C Menu terminal Baud Rate ................: 9600 Word Bit Length ..............: 8 Parity ..................: None Stop Bit Length ..............: 1 Other RS-232C Program –...
Page 220 Keyboard Operations Select 2. Port Setting from the Hardware Settings Menu: VT100 compatible Program – Hardware Settings – Port Setting Menu terminal 1. Port1 2. Port2 3. Port3 4. Port4 5. Port5 6. Port6 7. Port7 8. Port8 SELECT ITEM AND PRESS RETURN-KEY Other RS-232C Program –...
Page 221 Keyboard Operations Select a port to specify the settings. VT100 compatible Program – Hardware Settings – Port Setting – Port1 Menu terminal Flash Time ................: 100 CPC Signal ................: 6.5 Disconnect Time ..............: 2 Dial Mode ................: DTMF Other RS-232C Program –...
Page 222 Keyboard Operations Select 3. Silence Reduction from the Hardware Settings Menu. VT100 compatible Program – Hardware Settings – Silence Reduction Menu terminal Silence Reduction Level ............: Low Silence Recording Time (1 – 30) .......... : 5 Other RS-232C Program – Hardware Settings – Silence Reduction Menu terminal (ASCII Terminal) 1.
Page 223 Keyboard Operations Select 4. PBX Interface Parameters from the Hardware Settings Menu. The menu will appear. VT100 compatible Program – Hardware Settings – PBX Interface Parameters Menu terminal 1. Dialing Parameters 2. Inband Signaling SELECT ITEM AND PRESS RETURN-KEY Other RS-232C Program –...
Page 224 Keyboard Operations Select 1. Dialing Parameters from the PBX interface Parameters Menu. VT100 compatible Program – Hardware Settings – PBX Interface Parameters terminal – Dialing Parameters Menu PBX Type ................: T1232 Inband Integration ............... : Enable Extension Length ..............Number of Digits to Access Outside Line ......
Page 225 Keyboard Operations Other RS-232C Program – Hardware Settings – PBX Interface Parameters terminal – Dialing Parameters Menu (ASCII Terminal) 1. PBX Type [T1232] 1: Other Manufacture 2: KX-T Series := Enter the Model Number 1: T308 2: T616 3: T1232 4: T96 5: T336 6: TD816...
Page 226 Keyboard Operations Select 2. Inband Signaling from the PBX Interface Param- eters Menu. VT100 compatible Program – Hardware Settings – PBX Interface Parameters terminal – Inband Signaling Menu Ringback ................: 1..Busy .................. : 2..Reorder ................: 3..DND ..................
Page 227 Keyboard Operations Set the Parameters for your PBX according to the work sheets. Press [\] to return to the PBX Interface Parameters Menu. 3.4.5 Custom Service Settings Menu Select 5. Custom Service Settings from the System admin- istration Top Menu. VT100 compatible Program –...
Page 228 Keyboard Operations Select the Service Number. VT100 compatible Program – Custom Service Setting – Custom 1 terminal Please record the menu message : User Prompt No. 110 Description ------------------------------------------------------------ : --------------- : --------------- Menu Repeat Cycle (1-3) ---------------------------------------- : 3 timers Call Transfer Anytime (Ext/Mbx/No) -------------------------- : Ext Wait for Second Digit (1-5 seconds) ------------------------- : 1 seconds No DTMF Input Operation (a-f) -------------------------------- : d...
Page 229 Keyboard Operations Other RS-232C Program – Custom Service Setting – Custom 1 terminal (ASCII Terminal) Please record the menu message: User Prompt No. 110 1. Description [ ] 2. Menu Repeat Cycle [3] (1-3 times) := 3. Call Transfer Anytime [Ext] (Ext/Mbx/No) := 4.
Page 230 Keyboard Operations 3.4.6 System Reports Menu Select 2. System Reports from the System Administration Top Menu. VT100 compatible System Reports Menu terminal 1. Mailbox Assignments 2. System Service Report 3. Call Account Report 4. Port Usage Report 5. Port Usage Statistics Clear 6.
Page 231 Keyboard Operations Select 1. Mailbox Assignments Menu from the System Reports Menu. VT100 compatible ** Mailbox assignments 4–JAN 7:46 PM ** terminal Default: Retention (Day) MSG Length (Min) MBOX Capacity (Msg) MBOX Extn Name COS Retn Capa Leng IM ED MN GA PB SMIT 3 801 –...
Page 232 Keyboard Operations You can review all of the mailbox owner’s assignments at a glance. Press [/] to return to the System Reports Menu. Select 2. System Service Report menu to check the function assignments of each port. VT100 compatible ** System Service Report 4-JAN 7:46 PM ** terminal Disk...
Page 233 Keyboard Operations Other RS-232C System Reports – System Service Report terminal ** System Service Report 4-JAN 7:46 PM ** (ASCII Terminal) Disk Port [Outcalling] [Daymode-Srv] [Nightmode-Srv] V.M.(CT&CC) V.M.(CT&CC) Custom(2) V.M.(CT&CC) – – – – – – Press [\] to return to the System Reports Menu. Note: Srv: Service, V.M.: Voice Mail service, CT: Call Transfer, CC: Call Continuance (Recording in multiple mailboxes),...
Page 234 Keyboard Operations Select 3. Call Account Report to check who made an exter- nal system call. VT100 compatible ** Call Account Report 4-JAN 7:46 PM ** terminal MBOX:111 4-JAN 7:46 00:01:32 DIAL:4312111 MBOX:116 7-JAN 2:26 00:03:32 DIAL:039814809 MBOX:114 7-JAN 5:06 00:02:45 DIAL:2612601 MBOX:118...
Page 235 Keyboard Operations Select 4. Port Usage Report to know the frequency of port usage. VT100 compatible ** Port Usage Report 4-JAN 7:46 PM ** terminal FROM : : 10-APR 9:53 AM PORT Connect Time 02:20:19 00:18:54 – – – – – –...
Page 236 Keyboard Operations Select 5. Port Usage Statistics Clear to clear the data. VT100 compatible Clear a port usage report data? (Y/N) : = terminal Other RS-232C System Reports – Port Usage Statistics Clear terminal (ASCII Terminal) Clear a port usage report data? (Y/N) : = Enter Y (yes) or N (no).
Page 237 Keyboard Operations Select 6. Disk Usage Report to know how much space is left on the Hard disk, for storing incoming messages. VT100 compatible ** Disk Usage Report 4-JAN 7:46 PM ** terminal Drive Avail Used (%) 1054 min. 12 min. (1) FROM : : 10-APR 9:53 AM MSGs Other RS-232C...
Page 238 Keyboard Operations To clear the data in usage on the Hard disk, select 7. Disk Usage Statistics Clear. VT100 compatible Clear a disk usage report data ? (Y/N) := terminal Other RS-232C System Reports - Disk Usage Statistics Clear terminal Clear a disk usage report data ? (Y/N) := (ASCII Terminal) Enter Y (yes) or N (no).
Page 239 Keyboard Operations Other RS-232C System Reports – Mailbox Report terminal (ASCII Terminal) Enter the Range : = 20 **Mailbox Usage Report 4-JAN 7:46 PM** MBOX: 201 MSGs Saved MSGs MSGs Guest MSGs FROM :: 10-APR 9:53 AM MBOX Use Time 00:05:36 Feature Usage Beep...
Page 240 Keyboard Operations You can delete the Mailbox Usage Record by selecting 9. Mailbox Usage Statistics Clear. VT100 compatible terminal Clear a mailbox usage report data ? (Y/N) : = Other RS-232C System Reports – Mailbox Usage Statistics Clear terminal (ASCII Terminal) Enter the Range := Clear a mailbox usage report data ? (Y/N) : = Enter Y (yes) or N (no).
Page 241 Keyboard Operations 3.4.7 Utility Commands Select 3. Utility Commands. VT100 compatible Utility Command terminal Other RS-232C Utility Command terminal (ASCII Terminal) You can directly use the following Utility commands. After the $ prompt, type the Command name followed by the [RETURN] key.
Page 242 Keyboard Operations 3.4.7.2 OFLN (Off Line Set) Type OFLN, then press [RETURN]. If the VPS services do not currently function, the VPS suspends services. The menu will appear: $ OFLN ** OFF LINE MODE ** If the VPS services are currently functioning, then the menu will appear: *** Now Line is used !! *** <WAIT>...
Page 243 Keyboard Operations New Password: Select [1] or [2]. NEW PASSWORD : = Enter the Password. VERIFICATION : = Enter the Password again for verification. Note: The password you entered does not appear on the screen. Pressing [RETURN] instead of entering a password means the password has been reset.
Page 244 Keyboard Operations 3.4.7.4 TIME (Time) Type TIME, then press [RETURN]. The menu will appear: $ TIME Current time is 12:34, PM Enter new time (hh:mm, AM/PM) : = Enter the current time. Current date is 3-MAR-1991 Enter new date (DD–MM–YY) : = Enter the current date.
Page 245 Keyboard Operations 3.4.7.6 PSET (Report Printing Time Set) Type PSET, then press [RETURN]. The menu will appear: $ PSET Report Print Out Service [Disable] 1: Enable 2: Disable := Press [1] to enable this function. Press [2] to disable it. The menu will appear: Enter the Print Out Time (hh:mm, AM/PM) := Enter the time to print the report.
Page 246 Keyboard Operations Note: Types of errors displayed on the screen and their meanings are as follows: Device error log indications Displays an error log for the CO card, DSP card, CPU card, hard disk, etc. (Types of errors and their significance) Indication Meaning CO CARD*...
Page 247 Keyboard Operations Error indications at system startup Example terminal display when errors are generated Indication Meaning ROM ERROR : Sum Error!! CPU card ROM checksum error. RAM ERROR : SRAM R/W ERROR!! CPU card SRAM read/write error. RAM ERROR : DRAM* R/W ERROR!! CPU card DRAM read/write error.
Page 248 Keyboard Operations Error and warning indications during system operation Indication Meaning DISK SPACE IS NOW EXECUTING 80%... 80% or more of the HDD voice message save area is in use. COOLING FAN HAS STOPPED The HDD cooling fan has stopped. FUNCTIONING...
Page 249 Keyboard Operations 3.4.7.8 SAVE Type SAVE, then press [RETURN]. The menu will appear: $ SAVE VPS Data Save (VPS → PC : Xmodem) 1: Program 2: Parameters 3: System Prompts 4: User Prompts 5: Bulletin Messages Select No. := Select an item to be backed up, then press [RETURN]. The menu will appear: To start press ‘RETURN’...
Page 250 Keyboard Operations $ LOAD VPS Data Load (PC → VPS : Xmodem) 1: Program 2: Parameters 3: System Prompts 4: User Prompts 5: Bulletin Messages Select No. : Select an item to be restored to the Hard Disk, then press [RETURN].
Page 251 Keyboard Operations $ GPRN Program – Voice Mail Parameter – System Mailbox Parameter Menu 1. Number of Mailboxes [64] 2. Personal Greeting Length [16] 3. System Message Retention Time [5] 4. System Message Length [3] 5. System Mailbox Capacity [10] Program –...
Page 252 Keyboard Operations 3.4.8 System Reset/Clear Menu Select 4. System Reset/Clear Menu to clear the system settings or reset them. VT100 compatible System Reset/Clear Menu terminal Mailbox No. Length ..........: 3 First Digit of Extensions .......... : 12345678 System Manager’s Mailbox No....... : 999 Message Manager’s Mailbox No.
Page 253: System Parameters Default Value
Keyboard Operations VT100 compatible System Reset/Clear Menu terminal Mailbox No. Length ............: 3 First Digit of Extensions ......... : 12345678 System Manager’s Mailbox No........ : 999 Message Manager’s Mailbox No......: 998 Bulletin Manager’s Mailbox No........ : 997 Reset System Parameters : Press \ Quit : Press RESET sw...
Page 254 Keyboard Operations External Message Delivery Parameter Item Value System External Message Delivery Duration Time System External Message Delivery Redialing Mode Enable Company’s Telephone No. — Mailbox Setup Item Value The Extension of the Owner — Message Retention Time Message Length Mailbox Capacity Mailbox Class of Service No.
Page 255 Keyboard Operations Class of Service Port No. Service Outgoing Incoming Port Setting (Call Services) Item Value Outgoing Call Service Enable Incoming Call Day Service V.M. (CT & CC) Incoming Call Night Service V.M. (CT & CC) Company Greeting Mode Day Service Greeting No. —...
Page 256 Keyboard Operations Operator 1’s Parameter Item Value Operator Service Enable Operator’s Extension Operator’s Mailbox No. Operator No-Answer Time Busy Coverage Mode Hold No-Answer Coverage Mode Caller Select Message Repeat Cycle Operator 2’s Parameter Item Value Operator’s Extension Operator’s Mailbox Busy Coverage Mode Hold No-Answer Coverage Mode Caller Select...
Page 257 Keyboard Operations RS-232C Item Value Baud Rate 9600 Word Bit Length Parity None Stop Bit Length Port Setting (Hardware Settings) Item Value Flash Time CPC Signal NONE Disconnect Time Dial Mode DTMF Silence Reduction Item Value Silence Reduction Level Silence Reduction Time Dialing Parameter Item Value...
Page 258 Keyboard Operations Inband Signaling Item Value Ringback Busy Reorder Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect System Reset/Clear Item Value Mailbox No. Length First Digit of Extensions 12345678 System Manager’s Mailbox No. Message Manager’s Mailbox No.
Page 259 Chapter 4 System Manager’s Guide This chapter explains what a System Manager is and provides step-by-step instructions for such system maintenance tasks as setting up mailboxes, setting system parameters and checking system status. Contents 4.1 What is a System Manager? ........ M-4-2 4.2 Setting Up Mailboxes ...........
Page 260 What is a System Manager? As System Manager you perform one of the most impor- tant jobs. You are in charge of coordinating the VPS sys- tem to ensure that it operates efficiently and effectively. The System Manager can perform a whole range of func- tions using any touch-tone telephone anywhere in the world.
Page 261: What Is A System Manager
What is a System Manager? To access the System Manager’s mailbox: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 262 Setting Up Mailboxes Your primary duty as System Manager will be to create mailboxes for new VPS subscribers and to keep the system organized by deleting unneeded passwords and mailboxes. You will also have the task of System Administrator. All you need to carry out such a request is the mailbox number.
Page 263: Setting Up Mailboxes
Setting Up Mailboxes 4.2.1. Deleting a Mailbox On occasions, a user may ask you to delete his or her mail- box because it is no longer needed. This is one of your tasks as System Manager. All you need to carry out the request is the mailbox number.
Page 264 Setting Up Mailboxes Enter the password. Then press [#]. (System Manager’s password) You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3]. For other features, press [4]. For help at any time, press [0].
Page 265 Setting Up Mailboxes Please enter the mailbox number, followed by a hash sign. Note: If the mailbox that you wish to delete is being used at this time, the action is cancelled with the prompt “Sorry, cannot delete a mailbox now” and the VPS returns you to the Mailbox Setup Menu.
Page 266: Deleting A Mailbox Password
Setting Up Mailboxes 4.2.2 Deleting a Mailbox Password Subscribers have the option of assigning a password to their mailboxes to personalize and protect them. This pre- vents other subscribers from using any of their mailbox functions other than Message Recording. Once a password has been assigned to a mailbox, it must be entered cor- rectly every time the subscriber wishes to enter the system.
Page 267 Setting Up Mailboxes Please enter the password, followed by a hash sign. Enter the password. Then press [#]. (System Manager’s password) You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3]. For other features, press [4].
Page 268 Setting Up Mailboxes Please enter the mailbox number, followed by a hash sign. Enter the mailbox number whose password is to be deleted. (Mailbox number) Then press [#]. You will hear the prompt: To delete the current password, press [1]. Otherwise, press [2].
Page 269: Creating A Mailbox
Setting Up Mailboxes 4.2.3 Creating a Mailbox Another one of your jobs as System Manager is to create new mailboxes, both for established users and for new subscribers. This allows established users to expand their systems and forms the basis for new subscribers’ systems. To create a new mailbox, you will have to answer a number of prompts.
Page 270 Setting Up Mailboxes begin with the same four letters. This means that it is possible to contact a subscriber even if you do not remember the correct mailbox number or extension. Extension Number Each extension can have one mailbox. If a user calls an extension through the Automated Attendant service and the line is busy or there is no answer, he or she is automatically transferred to the mailbox and can leave a message there, if...
Page 271 Setting Up Mailboxes Class of Service No. A group of subscribers is assigned to one of eight classes of service. The incoming and outgoing call services are as- signed to each group and port by the System Administrator or the System Manager. External Message Delivery Authorization This function enables the subscriber to instruct the VPS to...
Page 272 Setting Up Mailboxes Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment.
Page 273 Setting Up Mailboxes To check mailbox distribution, press [1]. To set up a mailbox, press [2]. To set system group distribution list, press [3]. To set system parameters, press [4]. To set the clock, press [5]. To customize your mailbox, press [6]. Then to go to the Mailbox Set Up Menu, press [2].
Page 274 Setting Up Mailboxes To change the name, press [1]. If no change, press [2]. To erase the name, press [3]. To record the name, press [1] and speak the name at the tone. You will hear the prompt: The owner’s name is ... To change the name, press [1].
Page 275 Setting Up Mailboxes Enter the extension number. Then press [#]. (Ext. No.) Then the VPS plays the prompt again: Current owner’s extension is ... To change this setting, press [1]. Otherwise, press [2]. To accept it, press [2]. Setting mailbox authorizations You will hear the prompt: Message waiting notification is enabled (disabled).
Page 276 Setting Up Mailboxes You will hear the prompt: External message delivery is enabled (disabled). Current call duration time of external message delivery is... minutes. External message delivery redialing is enabled (disabled). (External message delivery) Note: The above messages are not played when the external message delivery status is disabled.
Page 277 Setting Up Mailboxes To change this setting, press [1]. Otherwise, press [2]. Press [1] if you want to change the setting. You will hear the prompt: Please enter the call duration time of external message delivery, from 1 to 9 minutes. Enter the value.
Page 278 Setting Up Mailboxes Press [1] if you want to change the setting. (Guest Account) You will hear the prompt: To enable guest account, press [1]. To disable, press [2]. Select [1] or [2]. After reviewing the guest account setting, you will hear the (Interview mailbox) prompt: Interview mailbox is enabled.
Page 279 Setting Up Mailboxes Select [1] or [2]. Should you select [1], the VPS will play the following prompts: Current interview mailbox number is ... No interview mailbox number is assigned. then To change the mailbox number, press [1]. Otherwise, press [2]. Press [1].
Page 280 Setting Up Mailboxes You will hear the prompt: Personal bulletin board is enabled. Current personal bulletin number is ... (Personal bulletin board) Personal bulletin board is disabled. then To change this setting, press [1]. Otherwise, press [2]. Press [1] to change the setting. You will hear the prompt: To enable personal bulletin board, press [1].
Page 281 Setting Up Mailboxes To assign the number, press [1] You will hear the prompt: Please enter the personal bulletin number up to 16 followed by a hash sign. Then enter the number and press [#]. (Personal bulletin No.) The VPS then plays the prompts again: Current personal bulletin number is ...
Page 282 Setting Up Mailboxes To enter the class of service number, press [1]. You will hear the prompt: Please enter the class of service number from 1 to 8. Enter the class of service number. Then the VPS will play the prompt again: Current class of service number is ...
Page 283 Setting Up Mailboxes Enter the first four letters. (Owner’s name) You will hear the prompt. The first four letters of the owner’s last name is ... To change this setting, press [1]. Otherwise, press [2]. To accept it, press [2]. Setting the message retention time You will hear the prompt.
Page 284 Setting Up Mailboxes Current message length is ... To change this setting, press [1]. Otherwise, press [2]. Press [1] to set the message length. You will hear the prompt. Please enter the message length from 1 to 12 minutes followed by a hash sign. Enter the length and press [#].
Page 285: Editing A Mailbox
Setting Up Mailboxes 4.2.4 Editing a Mailbox In response to a subscriber request, you can set the following mailbox parameters at any time from your telephone. Mailbox Parameters — Message retention time — Maximum length of messages — Mailbox capacity To edit a mailbox: Dial an extension number which is connected to the Voice (Voice Mail Service’s...
Page 286 Setting Up Mailboxes Enter the password. (System Manager’s password) You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3]. For other features, press [4]. For help at any time, press [0]. To go to the Parameter Setting Menu, press [4].
Page 287 Setting Up Mailboxes You will hear the prompt: Please enter the mailbox number to be assigned, followed by a hash sign. Enter the mailbox number. (Mailbox number) You will hear the prompt: The owner’s name is ... To change the name, press [1]. If no change, press [2].
Page 288 Setting Up Mailboxes You will hear the prompt: Guest account is... To enable guest account, press [1]. To disable, press [2]. Select [1] or [2]. Note: See 4.2.3 Step 20 — 21 for a detailed description. You will hear the prompt: Interview mailbox is...
Page 289 Setting Up Mailboxes You will hear the prompt: Current class of service number is ... To change this setting, press [1]. Otherwise, press [2]. To accept this, press [2]. Note: Should you wish to change the class of service number, press [1] and follow the instructions in section 4.2.3 Step 34 —...
Page 290 Setting Up Mailboxes Editing Mailbox Parameters Setting Message Retention Time You will hear the prompt: Current message retention time is ... To change this setting, press [1]. Otherwise, press [2]. To set the Message Retention Time, press [1]. You will hear the prompt: Please enter the message retention time up to 30 days followed by a hash sign.
Page 291 Setting Up Mailboxes To set up the message length, press [1]. You will hear the prompt: Please enter the message length from 1 to 12 minutes followed by a hash sign. Enter the number of minutes and press [#]. (Minutes) You will hear the prompt: Current message length is ...
Page 292 Setting Up Mailboxes Enter the number of messages and press [#]. (Messages) The VPS plays the prompt again: Current number of messages available in the mailbox is ... To change this quantity, press [1]. Otherwise, press [2]. Press [2] to accept the number of messages. The VPS completes setting the Mailbox Capacity and finishes editing the mailbox.
Page 293: Setting A System Group Distribution List
Setting a System Group Distribution List The group distribution list allows a subscriber to send one message to many people at the same time. The subscriber can enter a list of mailbox addresses assigned a certain number called a group number. The VPS can have up to 100 groups in which you will specify the subscribers that are members.
Page 294 Setting a System Group Distribution List Press [ ], then enter the system manager’s mailbox num- (System Manager’s ber. mailbox number) You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (System Manager’s password) You will hear the prompt: To receive a message, press [1].
Page 295 Setting a System Group Distribution List Press [3]. You will hear the prompt: Please enter the system group distribution list number, followed by a hash sign. Enter the same digits as assigned to the mailbox number. (Group distribution number) You will hear the prompt: No members in this group Group number is ...
Page 296 Setting a System Group Distribution List Adding Members Press [1] to add members to the list. You will hear the prompt: You have --- members left to enter. If you already have the full group capacity of 40 members, this prompt will appear: You have no members left to enter.
Page 297 Setting a System Group Distribution List Press [1] to add more members. Press [2] to keep what you have and end this menu. Note: The VPS will continue asking you whether you wish to add a mailbox until it has checked all the members on the list. You will then be guided to the Parameter Setting Menu.
Page 298: Setting System Parameters
Setting System Parameters System parameters are first set by the System Administra- tor. They are used as the default values of the VPS. As System Manager, you can set most system parameters from your own telephone. (Refer to Administrator’s Guide) System Parameters System Mailbox Parameters...
Page 299 Setting System Parameters — System External Message Delivery Duration Time The maximum value of the length of a call from the VPS during External Message Delivery (necessary to reduce the costs of the outgoing call). The call duration is measured by the VPS starting from the point at which the specified telephone number called is answered and terminates the call if the specified length of time is exceeded.
Page 300 Setting System Parameters — External Message Delivery Announce Interval The interval in which the VPS replays a message when put on hold. The prompt, “To retrieve the call, press [2]” is repeated at this interval until hold is canceled. The interval can be set from 1 to 30 seconds.
Page 301 Setting System Parameters To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3]. For other features, press [4]. For help at any time, press [0]. Press [4] for the Mailbox Parameter Menu. You will hear the prompt: To check mailbox distribution, press [1].
Page 302 Setting System Parameters Enter the number of days. (Retention Time) Then you will again hear the prompt: System message retention time is ... days. To change this setting, press [1]. Otherwise, press [2]. Press [2] to accept it. Then the VPS will ask if you wish to change the system maximum message length.
Page 303 Setting System Parameters System message length is ... minutes. To change this setting press [1]. Otherwise, press [2]. Press [2] to accept it. Then the VPS will ask if you wish to change the system message capacity. You will hear the prompt: System mailbox message capacity is ...
Page 304 Setting System Parameters Then the VPS will ask if you wish to change the personal greeting length. You will hear the prompt: System personal greeting length is --- seconds. To change this setting, press [1]. Otherwise, press [2]. Press [1] to change the default setting. You will hear the prompt: Please enter the personal greeting length from 8 to 60 seconds followed by a hash sign.
Page 305 Setting System Parameters Call duration time of external message delivery is --- minutes. External message delivery redialing is enabled. External message delivery redialing is disabled. To change this setting, press [1]. Otherwise, press [2]. Press [1] to change the default setting. You will hear the prompt: Please enter the call duration time of external message delivery from 1 to 9 minutes.
Page 306 Setting System Parameters Then you will hear the prompt again: Call duration time of external message delivery is --- minutes. External message delivery redialing is enabled. External message delivery redialing is disabled. To change this setting, press [1]. Otherwise, press [2]. Press [2] to accept it.
Page 307: Setting The Date And Time
Setting the Date and Time When the VPS restarts after voice mail operations have been interrupted (whether because of power loss or the use of System Utilities), you will want to set the present date and time. The System Manager can set the present date and time on the VPS from his own telephone.
Page 308 Setting the Date and Time Enter the password. Then press [#]. (System Manager’s password) You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3]. For other features, press [4]. For help at any time, press [0].
Page 309 Setting the Date and Time Press [1] to change the current setting. You will hear the prompt: Please enter the new time, followed by a hash sign. Note: You can press [0] for help with this setting. Then you will hear the prompt: For example, to enter 5 o’clock press [5] and a hash sign or to enter 5:15 press [5], [1], [5] and a hash sign.
Page 310 Setting the Date and Time Press [2] to accept it. You will hear the prompt: The current date is ---. To change the date, press [1]. Otherwise, press [2]. Press [1] to change the current setting. You will hear the prompt: Please enter the month, followed by a hash sign.
Page 311 Setting the Date and Time Enter the last two digits of the year and press [#]. (Year) Then you will hear the prompt: The current date is ---. (Nov. 14 - 1994) To change the date, press, [1]. Otherwise, press [2]. Press [2] to accept the date.
Page 312: Checking System Usage
Checking System Usage The VPS directs the statistical report output of the system usage to the terminal or printer via the RS-232C interface. You can request printed statistical reports either by telephone or by keyboard input. System Usage Report System Service Report This shows the available disk and ports of the VPS and pro- vides information about the services which are assigned to each port;...
Page 313: Checking System Usage
Checking System Usage Call Account Report This report provides information on outgoing calls for billing. It includes the mailbox number, telephone number and date and duration time of the outgoing call. You can reset the accumulation of the data in the Port Usage Report, Disk Usage Report and Mailbox Usage Report to zero.
Page 314 Checking System Usage Please enter the password, followed by a hash sign. Enter the password. Then press [#]. (System Manager’s password) You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3]. For other features, press [4].
Page 315 Checking System Usage You will hear the prompt: To report disk usage, press [1]. To clear disk usage counts, press [2]. Press [1] to list the report. Then you will hear the prompt: The disk usage report is listed on the terminal. 2’...
Page 316 Checking System Usage Mailbox Usage Report Press [4]. You will hear the prompt: To report mailbox usage, press [1]. To clear mailbox usage counts, press [2]. Press [1]. You will hear the prompt: Please enter the mailbox number. You can use the hash sign key as a wild card character. Enter the desired mailbox number.
Page 317 Checking System Usage The mailbox usage report is listed on the terminal. A list of the information will be printed. Note: If you want to see the information of a range of mailboxes, press [1]. You will hear the prompt: Please enter the mailbox number.
Page 318 Checking System Usage You will hear the prompt: If you specify the mailbox range, press [1]. Otherwise, press [2]. 4’ If you only want to clear the information for the specified mailbox, press [2]. You will hear the prompt: Mailbox usage counts cleared. 4”...
Page 319 Checking System Usage Mailbox Parameter Report Press [5]. You will hear the prompt: The mailbox parameter report is listed on the terminal. Call Account Report Press [6]. You will hear the prompt: The call account report is listed on the terminal. Note: Remember, you can press [ ] to exit this menu at any time.
Page 320 Broadcasting Messages The System Manager can deliver an identical message to all VPS subscribers at the same time. This procedure is referred to as “broadcasting messages”, and the message to be broadcast is recorded in the System Manager’s mailbox. This feature is useful for informing all subscribers about current VPS status such as remaining hard disk capacity, requesting that unnecessary messages be erased, etc.
Page 321 Broadcasting Messages Enter the password. Then press [#]. (System Manager’s password) You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3]. For other features, press [4]. For help at any time, press [0]. Press [2].
Page 322: Broadcasting Messages
Broadcasting Messages Press [2] to accept your message. You will hear the prompt: Your recording has been accepted. Then you will end the broadcasting message recording. 7’ Press [1] if you want to take any action on this message. You will hear the prompt: To review, press [1].
Page 323: Remote Administration
Remote Administration The System Administrator sets up system parameters or executes the system diagnostic program by using the RS- 232C port. However, the System Manager can also do such administration from long-distance via a telephone line, if a modem is connected to the VPS or an optional modem card is installed in the VPS.
Page 324 Remote Administration You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. Then press [#]. (System Manager’s password) You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3].
Page 325 Remote Administration Switch to the Modem after hearing the Modem tone signal. After the connection has been established, press the [RETURN] key. The System Administration menu will appear on the screen of the data terminal. See 3.3 Setting the System Parameters in Chapter 3. Note: Return to the initial System Administrator screen (>...
Page 326: Customizing The System Manager's Mailbox
Customizing the System Manager’s Mailbox In order to ensure system security, the system manager can establish a password consisting of up to eight digits. Any- one requesting access to the system manager’s mailbox will then be required to enter this password before proceeding. To customize the System Manager’s Mailbox: Dial an extension which is connected to the Voice Mail...
Page 327 Customizing the System Manager’s Mailbox You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For a system report, press [3]. For other features, press [4]. For help at any time, press [0]. Press [4].
Page 328 Customizing the System Manager’s Mailbox Please enter the password, followed by a hash sign. Enter the new password up to 8 digits. Then, you will hear the prompt again: The password you just entered is ---. To change this setting, press [1]. Otherwise, press [2].
Page 329 Chapter 5 Message Manager’s Guide This chapter explains what a Message Manager is and provides step-by-step instructions for such message management tasks as routing messages in the general delivery mailbox. Contents 5.1 What is a Message Manager? ........ M-5-2 5.2 Managing the General Delivery Mailbox ..............
Page 330: What Is A Message Manager
What is a Message Manager? The Message Manager takes care of the general delivery mailbox, recording company greetings, and voice prompts by accessing the mailbox with number 99998, 9998, 998 (default value) or 98 (these values can be changed). As a Message Manager, you will also be responsible for answer- ing and attending to calls that have been transferred by the VPS.
Page 331: What Is A Message Manager
What is a Message Manager? Before starting message management Use the work sheets provided to record the information you will need to do your tasks throughout the system. Just fill in the blanks with the information requested. Once you have finished filling out the work sheets, you can use them as quick reference cards to aid you in message management.
Page 332: Managing The General Delivery Mailbox
Managing the General Delivery Mailbox One of your duties as Message Manager will be to check the general delivery mailbox for messages and forward them to the appropriate mailbox. This can be done at any time with your telephone. You can listen to the messages in the general delivery mailbox, after which you can transfer the message to a subscriber’s mailbox or delete the message.
Page 333: Listening To The Messages
Managing the General Delivery Mailbox 5.2.1 Listening to the Messages To receive messages from the general delivery mailbox: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening.
Page 334 Managing the General Delivery Mailbox You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3]. For help at any time, press [0]. Press [1] to transfer the messages from the general delivery mailbox.
Page 335: Managing The General Delivery Mailbox
Managing the General Delivery Mailbox 5.2.2 Delivering a Message To transfer messages from the general delivery mailbox: You will hear the prompt: To repeat this message, press [1]. To play the next message, press [2]. To erase this message, press [3]. To transfer this message, press [7].
Page 336 Managing the General Delivery Mailbox To transfer, press [1]. To add the mailbox number, press [2]. To review the mailing list, press [3]. To cancel message transfer, press [ Press [1] to transfer. You can press [2] to add mailbox numbers. You can press [3] to review the mailing list.
Page 337 Managing the General Delivery Mailbox To review your comment, press [1]. To accept, press [2]. To record a new one, press [3]. Press [2] to accept it. To rerecord your comment, press [3] and follow the instructions from step 12. To review your comment, press [1].
Page 338: Company Greetings Operation
Company Greetings Operation Company Greetings are presented to the caller of the VPS at the beginning of a recorded answer to a call. You are authorized to operate the company greetings. Each VPS port is specified to provide one of the company messages recorded by the message manager.
Page 339: Recording Company Greetings
Company Greetings Operation 5.3.1 Recording Company Greetings You can record up to 16 company greetings. The greeting will be business or non-business hour greetings of which one will be presented to the caller of the VPS. To record a company greeting: Dial an extension number which is connected to the Voice (Voice Mail Service’s...
Page 340 Company Greetings Operation Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3].
Page 341 Company Greetings Operation A company greeting has been already recorded for this number. Review the current greeting. Note: If you have not recorded the greeting for this number, you can directly go to step 9. You will hear the prompt: To change this greeting, press [1].
Page 342 Company Greetings Operation You will hear the prompt: Your recording has been accepted. Review the greeting. You will hear the prompt: To change this greeting, press [1]. Otherwise, press [2]. Press [2] to accept. You will hear the prompt: This greeting will be played at port ..in daytime (night- time).
Page 343: Company Greetings Operation
Company Greetings Operation 5.3.2 Selecting Company Greetings Depending on business hours and the telephone line connected to the port, you can choose which greeting is to be delivered to each port of the VPS. In this way, you can present your individual business and non-business hour greetings.
Page 344 Company Greetings Operation Enter the port number and [#]. (Port number) You will hear the prompt: This greeting will be played at port ..in ..(daytime/ night-time) To change this setting, press [1]. Otherwise, press [2]. Press [2] to accept it. Note: If you select daytime in step 2, you will hear the prompt: To play this message at night-time, press [1].
Page 345: Changing Company Greetings Mode
Company Greetings Operation 5.3.3 Changing Company Greetings Mode You can change the company greetings mode at the beginning and end of business hours. To inform the VPS of the hours for the changes: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service.
Page 346 Company Greetings Operation Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3].
Page 347 Company Greetings Operation Press [1] for day mode, [2] for night mode, [3] for automatic mode. You will hear the prompt: Company greeting mode is set to ... mode. (day/night/automatic) If you choose the automatic mode, you will hear the prompt: Current day service start time for ...
Page 348 Company Greetings Operation You will hear the prompt: Current night service start time for ... (Monday/Tuesday/.../Sunday) To change the night service start time, press [1]. Otherwise, press [2]. If you want to change the nightmode start time, press [1] and repeat Steps 8 — 10. M-5-20 Manager’s Guide Message Manager...
Page 349: Setting Department Dialing
Setting Department Dialing Rather than dial long, complicated numbers, it is possible to reach an extension by entering one number. Due to the fact that there are only nine digits (1-9) to choose from, the caller is limited to 9 department dialing numbers. The VPS allows you to record the department dialing menu message which provides the voiced names of departments to which the caller will be transferred by department dialing.
Page 350: Recording The Department Dialing Menu Message
Setting Department Dialing 5.4.1 Recording the Department Dialing Menu Message To record the department dialing menu message: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system.
Page 351 Setting Department Dialing You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3]. For help at any time, press [0]. Press [3] for Other Features.
Page 352 Setting Department Dialing To change the department dialing menu, press [1]. To change an extension, press [2]. Press [1] to record the Department Dialing Menu. You will hear the prompt: Department dialing menu is not recorded. To record, press [1]. Otherwise, press [2].
Page 353 Setting Department Dialing Please state the Department Dialing Menu at the tone. To end recording, press [1]. To pause and restart recording, press [2]. State a message. Press [1] to end recording. You will hear the prompt: To review, press [1]. To accept, press [2].
Page 354: Programming Department Dialing
Setting Department Dialing 5.4.2 Programming Department Dialing You can enter up to nine extensions to which the caller can be transferred. You can set the extensions after recording the department dialing menu message. To program department dialing: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service.
Page 355 Setting Department Dialing Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3].
Page 356 Setting Department Dialing To change the department dialing menu, press [1]. To change an extension, press [2]. Press [2] to set (change) department dialing. You will hear the prompt: To assign an extension, press [1]. To delete, press [2]. Press [1] to assign an extension. You will hear the prompt: Please enter the department number [1] through [9] or ] to exit.
Page 357 Setting Department Dialing Please enter the extension for department dialing followed by a hash sign. Enter the extension and press [#]. (Extension No.) Note: You can delete the extension by pressing [#] only. Review the current extension. extension number you just entered is ..To change this setting, press [1] Otherwise, press [2] Press [2] to accept.
Page 358: Resetting Department Dialing
Setting Department Dialing 5.4.3 Resetting Department Dialing You can delete all department dialing extensions and the department dialing menu message. To reset department dialing: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening.
Page 359 Setting Department Dialing Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3].
Page 360 Setting Department Dialing To change the department dialing menu, press [1]. To change an extension, press [2]. Press [2] to change department dialing. You will hear the prompt: To assign an extension, press [1]. To delete, press [2]. Press [2] to delete. You will hear the prompt: Please enter the department number [1] through [9] or ] to exit.
Page 361: Department Dialing Report
Setting Department Dialing 5.4.4 Department Dialing Report The VPS can provide the caller with a voiced report of the extensions assigned to department dialing. You can delete, update and append the extension after receiving the report. To listen to the report: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service.
Page 362 Setting Department Dialing Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3].
Page 363 Setting Department Dialing Please enter the department number for the report. You will receive all the extensions by pressing the hash key. Enter the department number you want. (Department No.) You will hear the prompt: Department number ... is assigned to extension number ... Department number ...
Page 364: Modifying Voice Prompts
Modifying Voice Prompts Certain of the VPS voice prompts can be changed at any time by you, the Message Manager. Modifiable prompts are used in the Automated Attendant service and the main menu of the Voice Mail Service. To modify prompts: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service.
Page 365 Modifying Voice Prompts Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3].
Page 366 Modifying Voice Prompts You will hear the prompt: Current prompt is ... Review the current prompt. You will hear the prompt: To change this prompt, press [1]. Otherwise, press [2]. Note: If you have not recorded any voice prompts for this number, you will review the original system prompt and go to the recording prompt menu in step 9.
Page 367 Modifying Voice Prompts Review the prompt. Then, you will hear the prompt: To review, press [1]. To accept the prompt, press [2]. To record a new prompt, press [3]. To erase and exit, press [ Press [2] to accept it. Then you will hear the prompt and end modifying voice prompts.
Page 368 Modifying Voice Prompts Modifiable prompts lists Prompt Modifiable Prompts ZERO THREE FOUR FIVE SEVEN EIGHT NINE MESSAGES FROM MAILBOX Good morning. You have reached the Voice Processing system. Good Afternoon. Good Evening. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 369 Modifying Voice Prompts Prompt Modifiable Prompts Please enter the password, followed by a hash sign. Thank you for calling. Welcome to the general delivery mailbox. Sorry, this mailbox is in use. Sorry, this function is not available. Password entry failure. Please check the password.
Page 370 Modifying Voice Prompts Prompt Modifiable Prompts If this is an urgent message, press [1]. Otherwise, press [2]. If this is a private message, press [1]. Otherwise, press [2]. Sorry, I cannot add anything further. Please answer the following question at the tone. To end answering and receive the next question, press [1].
Page 371 Modifying Voice Prompts Prompt Modifiable Prompts Sorry, no one is available to answer the call. You have a call. To answer the call, press [1]. Otherwise, press [2] and hang up. --- other people are waiting to connect. One other person is waiting to connect. If you would like to hold, press [1].
Page 372 Modifying Voice Prompts Prompt Modifiable Prompts 104 ~ - Reserved - (Menu Message of Custom Service 1) (Menu Message of Custom Service 2) (Menu Message of Custom Service 3) (Menu Message of Custom Service 4) (Menu Message of Custom Service 5) (Menu Message of Custom Service 6) (Menu Message of Custom Service 7) (Menu Message of Custom Service 8)
Page 373: Recording The Company Name
Recording the Company Name You will record the company name that the external message receiver will hear when he or she forgets the external message delivery password. The VPS provides a call back message including the company name. To record the company name: Dial an extension number which is connected to the Voice (Voice Mail Service’s...
Page 374: Recording The Company Name
Recording the Company Name Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3].
Page 375 Recording the Company Name Go to step 6. Company name is not recorded. To record, press [1]. Otherwise, press [2]. Then go to step 7. Press [1] to change. You will hear the prompt: To record a new company name, press [1]. To erase the company name, press [2].
Page 376 Recording the Company Name Press [2] to accept. Your recording has been accepted. Note: You can take any actions above here. Press [1] to review, [3] to record a new one, [4] to add or [ ] to erase and exit. In order to store the recording, please accept it in the end.
Page 377: Customizing The Message Manager's Mailbox
Customizing the Message Manager’s Mailbox As Message Manager, you can customize your mailbox by specifying the password and the extension of the operator. Message Manager Password You can specify your password from your telephone at any time to protect the general delivery mailbox and company greetings.
Page 378 Customizing the Message Manager’s Mailbox Press [ ], then enter the Message Manager’s mailbox number. (Message Manager’s mailbox number) You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (Message Manager’s password) Now you are in the Message Manager’s main command menu.
Page 379 Customizing the Message Manager’s Mailbox To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5]. To set the clock, press [6]. To set up message waiting notification, press [7].
Page 380 Customizing the Message Manager’s Mailbox The current password is ---. To change this setting, press [1]. Otherwise, press [2]. Press [2] to accept. Review the current operator’s extension setting. You will hear the prompt: To change this setting, press [1]. Otherwise, press [2].
Page 381 Customizing the Message Manager’s Mailbox To change this setting, press [1]. Otherwise, press [2]. Press [2] to accept. Manager’s Guide M-5-53 Message Manager...
Page 382: Setting The Date And Time
Setting the Date and Time When the VPS restarts after voice mail operations have been interrupted (whether because of power loss or the use of System Utilities), you will want to set the present date and time. Usually, the System Administrator or the System Manager sets the present date and time on the VPS from their own telephone, but also the Message Manager can set them if the system clock is not being accessed by the...
Page 383 Setting the Date and Time Please enter the password, followed by a hash sign. Enter the password. Then press [#]. (Message Manager’s password) You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1].
Page 384 Setting the Date and Time Setting the Date and Time First, you will hear the prompt: The current time is ---. To change the time, press [1]. Otherwise, press [2]. Press [1] to change the current setting. You will hear the prompt: Please enter the new time followed by a hash sign.
Page 385 Setting the Date and Time The current time is --- . To change the time, press [1]. Otherwise, press [2]. Press [2] to accept it. You will here the prompt: The current date is ---. To change the date, press [1]. Otherwise, press [2].
Page 386 Setting the Date and Time Then you will hear the prompt: Please enter the last two digits of the year, followed by a hash sign. Enter the last two digits of the year and press [#]. (Year) Then you will hear the prompt: The current date is ---.
Page 387 Setting Message Waiting Notification If the Message Waiting Notification feature is set to ‘ON’, the VPS can call the Message Manager each day at a specified time to notify him that unplayed (new) messages are waiting in his mailbox. This way, he does not need to regularly check his mailbox.
Page 388: Setting Message Waiting Notification
Setting Message Waiting Notification 5.9.1 Notification by Message Waiting Lamp When a new message is recorded in the Message Manager’s mailbox, the message notification light on the Message Manager’s extension turns on. In this case there is no need to specify a notification destination because the only possible destination is the Message Manager’s extension.
Page 389 Setting Message Waiting Notification Enter the password. Then press [#]. (Message Manager’s password) Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1].
Page 390 Setting Message Waiting Notification Press [7] to set Message Waiting Notification. You will hear the prompt: To notify with a message waiting lamp, press [1]. Otherwise, press [2]. Press [1] to enable Notification with a Message Waiting Lamp. You will hear the prompt: You can be notified with a message waiting lamp.
Page 391: Timed Message Notification
Setting Message Waiting Notification 5.9.2 Timed Message Notification The Message Manager can specify the time at which he would like the VPS to notify him of unplayed messages. If he wants to be informed twice a day, he can set another notification time.
Page 392 Setting Message Waiting Notification Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment.
Page 393 Setting Message Waiting Notification Press [3] for Other Features. You will hear the prompt: To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 394 Setting Message Waiting Notification First notification time is ---. Second notification time is ---. Messages will be forwarded by outdialing./ Message will be forwarded to a pager. Timed message notification is disabled. To change this setting, press [1]. Otherwise, press [2]. Press [1] to set timed message notification.
Page 395: Immediate Message Notification
Setting Message Waiting Notification Press [1] to change the notification time. You will hear the prompt: Please enter the new time, followed by a hash sign. For help, press [0]. Enter the time with four numbers: if you want to set the (Time) time to 10:25, you must enter ‘1025’.
Page 396 Setting Message Waiting Notification Telephone number is unassigned. Immediate message notification is disabled. Message will be forwarded immediately by outdialing. / Messages will be forwarded immediately to a pager. To change this setting, press [1]. Otherwise, press [2]. Press [1] to set the immediate message notification. You will hear the prompt: To enable immediate message notification, press [1].
Page 397: Setting The Telephone Number To Be Called
Setting Message Waiting Notification 5.9.4 Setting the Telephone Number to be Called The Message Manager can specify the telephone number at which he wants to be contacted for the message notification. This number can be different than that of his extension, so the VPS can notify him when he is out.
Page 398 Setting Message Waiting Notification Please enter the password, followed by a hash sign. Enter the password. Then press [#]. (Message Manager’s password) Now you are in the Message Manager’s main command menu. You will hear the prompt: You have ..message(s). To transfer messages from the general delivery mailbox, press [1].
Page 399 Setting Message Waiting Notification Press [7] to set Message Waiting Notification. You will hear the prompt: To notify with a message waiting lamp, press [1]. Otherwise, press [2]. Press [2] for a sub menu. You will hear the prompt: To set timed message notification, press [1]. To set immediate message notification, press [2].
Page 400: Specifying The Notification Method
Setting Message Waiting Notification Enter the telephone number to be called. You will hear the prompt: This telephone number is ——. To change the telephone number, press [1]. To accept, press [2]. To review, press [3]. To add more digits to the telephone number, press [4]. To insert a pause, press [5].
Page 401: Setting The Notification Time
Setting Message Waiting Notification You will hear the prompt: For notification by outdialing, press [1]. For a pager, press [2]. Select [1] or [2]. 5.9.6 Setting the Notification Time By choosing the notification at the specified time (or times) the Message Manager can set the time at which notification is to be made.
Page 402 Chapter 6 Bulletin Manager’s Guide This chapter explains what a Bulletin Manager is and provides step-by-step instructions for creating and managing a bulletin board message. Contents 6.1 What is a Bulletin Manager?....... M-6-2 6.2 Creating a Bulletin Board Message ....M-6-5 6.3 Managing Bulletin Board Messages ....
Page 403 What is a Bulletin Manager? The VPS can have up to 100 bulletin messages which are used to provide information and company advertisements to the caller. Each message has assigned an individual bulletin message number which is used for the organizational pur- poses of the bulletin board service.
Page 404 What is a Bulletin Manager? the erasing command ‘#2’. After recording/erasing, you can update bulletin messages by returning to the mode at level 0, press the star [ ] key, receive the voice prompt and press [1] to update the bulletin board. In addition to recording messages, the Bulletin Message function allows you to register extension or mailbox num- bers.
Page 405 What is a Bulletin Manager? To access the bulletin board mailbox: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 406 Creating a Bulletin Board Message The tree-structured format of the Bulletin Board Service provides a quick and easy understanding of what a particu- lar message or series of messages consists of. This section will provide an explanation of the process of accessing the different levels and messages of the Bulletin Board Service.
Page 407 Creating a Bulletin Board Message Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment. To call the operator, press [0].
Page 408 Creating a Bulletin Board Message To record a message, press [1]. Otherwise, press [2]. Press [1] to record a message. Record a message. (See 6.3.1 Recording Messages.) Then you will hear the prompt: To assign an extension, press [1]. Otherwise, press [2]. Press [2] to proceed to the next step.
Page 409 To get back to the top menu, press [ You are once again presented with a set of choices. Let us assume that you want to know more about the Panasonic PBX unit you wish to access, you must press [1].
Page 410 Creating a Bulletin Board Message Press [ ], then enter the Bulletin Manager’s mailbox (Bulletin Manager’s number. mailbox number) You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (Bulletin Manager’s password) In the Bulletin Manager’s main command, you will hear the prompt: For bulletin board management, press [1].
Page 411 Creating a Bulletin Board Message There is no bulletin message recorded or destination assigned. Note: If the message for this level already exists, you can review it directly after the selection and go to step 10. To record a message, press [1]. Otherwise, press [2].
Page 412 Creating a Bulletin Board Message This is the new bulletin message. To edit the bulletin message, press [#]. (To select a bulletin message for level 2, enter a number [1] through [9].) Select the feature you want. Note: You can return to level 0 by pressing [ ]. You can select a bulletin message for level 3 by entering the 2 digits starting with the second digit of its number.
Page 413 Creating a Bulletin Board Message Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment. To call the operator, press [0].
Page 414 Creating a Bulletin Board Message Select a bulletin message for level 2 as in the operation at previous levels. (Example) You will hear the prompt: The bulletin message number is ---. There is no bulletin message recorded or destination assigned. Note: If the message for this level already exists, you can go directly to step 10.
Page 415 Creating a Bulletin Board Message Press [2] to proceed to the next step. 9’ Press [1] to assign a mailbox. (See 6.3.3 Assigning Mail- boxes to the Bulletin Board.) Note: If you assign a mailbox, you cannot go to the next level. Review the message.
Page 416 Creating a Bulletin Board Message Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment.
Page 417 Creating a Bulletin Board Message This is the top menu. The message is ---. To edit the bulletin message, press [#]. To select a bulletin message for Level 1, enter a number [1] through [9]. Select a bulletin message for level 3 as in the operation at (Example) previous levels.
Page 418 Creating a Bulletin Board Message Note: If you assign an extension, you cannot go to the next level. To assign a mailbox, press [1]. Otherwise, press [2]. Press [2] to proceed to the next step. 9’ Press [1] to assign a mailbox. (See 6.3.3 Assigning Mail- boxes to the Bulletin Board.) Note: If you assign a mailbox, you cannot go to the next level.
Page 419 Creating a Bulletin Board Message Dial an extension number which is connected to the Voice Mail Service. (Voice Mail Service’s Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 420 Creating a Bulletin Board Message Press [1] to create bulletin board messages (Level 4). You will hear the prompt: This is the top menu. The message is ---. To edit the bulletin message, press [#]. To select a bulletin message for level 1, enter a number [1] through [9].
Page 421 Creating a Bulletin Board Message 8’ Press [1] to assign an extension. (See 6.3.2 Assigning Exten- sion Numbers to the Bulletin Board.) Note: If you assign an extension, you cannot go to the next level. To assign a mailbox, press [1]. Otherwise, press [2].
Page 422: Troubleshooting Guide
Chapter 7 Troubleshooting Guide Contents 7.1 Troubleshooting Guide ......... M-7-2...
Page 423 Troubleshooting Guide PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION The VPS does not operate. • Bad printed circuit board. • Change the printed circuit board. • Bad connection with PBX. • If the phone works properly when SLT • Card was inserted into the is connected instead of the VPS, wrong slot.
Page 424: Specifications
Chapter 8 Specifications Contents 8.1 Specifications ............M-8-2...
Page 425 Specifications DTMF Detection Time: Min. 80 msec (On), Min. 80 msec (Off) Telephone Line: Outside (CO) & Station lines available (both DTMF and Pulse modes are available) Line Capacity: Standard 2 lines (No. of lines to be connected) Max. 8 lines Hard Disk Capacity: 264 MB (Unformatted) No.
Page 426 Subscriber’s Guide...
Page 427 Introduction This guide consists of three parts: Subscriber’s Guide, Guide for Non-Subscribers and Glossary. The Subscriber’s Guide explains the setup and operation of the Voice Processing System (the VPS) for the subscribers, who have their own mailbox in the VPS. Before receiving or sending messages, a subscriber may have to perform the settings of the mailbox to make use of the VPS features.
Page 428 Introduction Overview of the VPS operation The Voice Processing System (the VPS) is provided with five incoming call services (Voice Mail Service, Automated Attendant Service, Bulletin Board Service, Interview Ser- vice and Custom Service) and two outgoing call services. One of five incoming call services can be assigned to each port.
Page 429 Introduction Outgoing Call Service If you are authorized to use the external delivery messages feature, you can request a report of information on the current external delivery status from the VPS. The VPS will retry to call when the line is busy or disconnected. You can also cancel pending external delivery attempts or reschedule canceled external delivery attempts.
Page 430 Introduction User Operation Details of Operation 1. Record the message 2. Review the message 3. Cancel the message Message Recording 4. Add the message 5. Make the message urgent 6. Pause for recording 1. Receive the message 2. Keep/delete the message 3.
Page 431 Introduction User Operation Details of Operation 1. Record the guest message (up to 4 messages) 2. Set up the guest account (guest’s password - 4 digits/guest’s name) Guest Account 3. Delete the guest account 4. Check the status of guest messages (delete/keep) 5.
Page 432 Introduction User Operation Details of Operation 6. Pause for receiving 1. Record a message 2. Review a message Message Recording 3. Cancel a message 4. Add to a message 5. Pause for recording 6. Make a message urgent 7. Make a message private 1.
Page 433 Chapter 1 Settings This chapter tells you about the settings you have to do or you can set before receiving or sending messages. Contents 1.1 Setting up the Mailbox ........U-1-2 1.2 Setting Message Waiting Notification ....U-1-17 1.3 Recording a Message in a Guest Mailbox ..U-1-32 1.4 Recording a Message in an Interview Mailbox ..............
Page 434 1.1. Setting up the Mailbox Subscribers can set the parameters of their own mailboxes however they like to meet their own usage requirements. The following tasks can be performed from any touch-tone telephone. Mailbox customization (personal greeting message, pass- word, voice recording of owner’s name) Mailbox parameter setting (message retrieval order, dura- tion of outgoing calls, external message delivery redial setting, message scan status)
Page 435 1.1. Setting up the Mailbox Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment. To call the operator, press [0].
Page 436 1.1. Setting up the Mailbox Press [0] for the Help menu. You will hear the prompt: To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. To set up message waiting notification, press [4]. For external message delivery, press [5].
Page 437: Setting Up The Mailbox
1.1. Setting up the Mailbox Please state your greeting at the tone. To end recording, press [1]. To pause and restart recording, press [2]. Speak your greeting and press [1] to end recording. You will hear the prompt: The personal greeting is ---. To change this message, press [1].
Page 438 1.1. Setting up the Mailbox Current password is ---/ / Password is unassigned. To change this setting, press [1]. Otherwise, press [2]. Press [1] to set the mailbox password. You will hear the prompt: Please enter the password, followed by a hash sign. If you don’t need a password, press hash sign.
Page 439 1.1. Setting up the Mailbox Press [2] to accept the current greeting. Press [2] to accept the current password. You will hear the prompt: Current owner’s name is --- / No owner’s name is recorded. To change the name, press [1]. To accept, press [2].
Page 440 1.1. Setting up the Mailbox If this order is set to LIFO, the VPS will play from the most recent message in receiving messages. If it is set to FIFO, the VPS will play from the oldest message. To set the message retrieval order: Dial an extension number which is connected to the Voice (Voice Mail Service’s...
Page 441 1.1. Setting up the Mailbox To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [3] for Other Features. You will hear the prompt: To check mailbox distribution, press [1]. For automated attendant status, press [2].
Page 442 1.1. Setting up the Mailbox Press [2] to change the mailbox parameters. You will hear the prompt: Your messages are retrieved beginning with the most recent message/ the oldest message. To change this setting, press [1]. Otherwise, press [2]. Press [1] to set the retrieval order. You will hear the prompt: To retrieve messages beginning with the most recent message, press [1].
Page 443 1.1. Setting up the Mailbox When the specified duration has been exceeded, the VPS provides a prompt and hangs up. If the VPS was not able to deliver the external delivery message (and no call-back message was delivered), the call is treated as a “no answer” and the system will retry the call later.
Page 444 1.1. Setting up the Mailbox The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [3] for Other Features.
Page 445 1.1. Setting up the Mailbox Press [2] to change the mailbox parameter. You will hear the prompt: Your messages are retrieved beginning with the most recent message/ the oldest message. To change this setting, press [1]. Otherwise, press [2]. Press [2] to skip to the next step. You will hear the prompt: The first part of your message will be played with time and date stamp and sender’s name during message...
Page 446 1.1. Setting up the Mailbox Enter the call duration time. (Call duration time) You will hear the prompt: The current call duration time of external message delivery is --- minutes. To change this setting, press [1]. Otherwise, press [2]. Press [2] to accept the setting. 1.1.6.
Page 447 1.1. Setting up the Mailbox Press [1] to set external message delivery redial. You will hear the prompt: To set external message delivery redialing to ‘YES’, press [1]. To set to ‘No’, press [2] Select [1] or [2]. You will hear the prompt: External message delivery redialing is set to ‘YES’/‘NO’.
Page 448 1.1. Setting up the Mailbox The first part of your message will be played with time and date stamp and sender’s name during message scanning. Only the first part of your message will be played dur- ing message scanning. To change this setting, press [1]. Otherwise, press [2].
Page 449 Setting Message Waiting Notification If the subscriber has been authorized to use the Message Waiting Notification feature by the System Manager and its status is set to ‘ON’, the VPS can call the subscriber each day at a specified time to notify him that unplayed (new) messages are waiting in his mailbox.
Page 450: Notification By Message Waiting Lamp
Setting Message Waiting Notification 1.2.1 Notification by Message Waiting Lamp When a new message is recorded in the subscriber’s mail- box, the message notification light on the subscriber’s ex- tension turns on. In this case there is no need to specify a notification destination because the only possible destina- tion is the subscriber’s extension.
Page 451 Setting Message Waiting Notification Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [3] for Other Features.
Page 452 Setting Message Waiting Notification Press [4] to set Message Waiting Notification. You will hear the prompt: To notify with a message waiting lamp, press [1]. Otherwise, press [2]. Press [1] to enable Notification with a Message Waiting Lamp. You will hear the prompt: You can be notified with a message waiting lamp.
Page 453: Timed Message Notification
Setting Message Waiting Notification 1.2.2 Timed Message Notification The subscriber can specify the time at which he would like the VPS to notify him of unplayed messages. If he wants to be informed twice a day, he can set another notification time.
Page 454 Setting Message Waiting Notification Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment.
Page 455 Setting Message Waiting Notification Press [0] for the Help menu. You will hear the prompt: To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. To set up message waiting notification, press [4]. For external message delivery, press [5].
Page 456 Setting Message Waiting Notification First notification time is ---. Second notification time is ---. Messages will be forwarded by out dialing./ Message will be forwarded to a pager. Timed message notification is disabled. To change this setting, press [1]. Otherwise, press [2]. Press [1] to set timed message notification.
Page 457: Immediate Message Notification
Setting Message Waiting Notification Press [1] to change the notification time. You will hear the prompt: Please enter the new time, followed by a hash sign. For help, press [0]. Enter the time with four numbers: if you want to set the (Time) time to 10:25, you must enter ‘1025’.
Page 458 Setting Message Waiting Notification Immediate message notification is disabled. Message will be forwarded immediately by outdialing. / Messages will be forwarded immediately to a pager. To change this setting, press [1]. Otherwise, press [2]. Press [1] to set the immediate message notification. You will hear the prompt: To enable immediate message notification, press [1].
Page 459: Setting The Telephone Number To Be Called
Setting Message Waiting Notification 1.2.4 Setting the Telephone Number to be Called The subscriber can specify the telephone number at which he wants to be contacted for message notification. This number can be different than that of his extension, so the VPS can notify him when he is out.
Page 460 Setting Message Waiting Notification Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [3] for Other Features.
Page 461 Setting Message Waiting Notification Press [4] to set Message Waiting Notification. You will hear the prompt: To notify with a message waiting lamp, press [1]. Otherwise, press [2]. Press [2] for sub menu. You will hear the prompt: To set timed message notification, press [1]. To set immediate message notification, press [2].
Page 462: Specifying The Notification Method
Setting Message Waiting Notification Enter the telephone number to be called. You will hear the prompt: This telephone number is ---. To change the telephone number, press [1]. To accept, press [2]. To review, press [3]. To add more digits to the number, press [4]. To insert a pause, press [5].
Page 463: Setting The Notification Time
Setting Message Waiting Notification You will hear the prompt: For notification by outdialing, press [1]. For a pager, press [2]. Select [1] or [2]. 1.2.6 Setting the Notification Time Subscribers choosing notification at a specified time can set the time (or times) at which notification is to be made. If two notification times are specified, the VPS will notify the subscriber twice a day (provided there are messages waiting).
Page 464: Recording A Message In A Guest Mailbox
Recording a Message in a Guest Mailbox If authorized by the system manager, you can create your own guest mailboxes for leaving messages to non- subscribers. You can maintain up to four guest mailboxes. 1.3.1 Setting up Guest Mailboxes Subscribers authorized by the system manager to own guest mailboxes can create up to four such mailboxes and assign passwords to them.
Page 465 Recording a Message in a Guest Mailbox Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0].
Page 466 Recording a Message in a Guest Mailbox To customize your mailbox, press [1]. To change the mailbox parameters, press [2]. To set the group distribution lists, press [3]. For guest account management, press [4]. Press [4] for Guest Account Management. You will hear the prompt: To set up a guest mailbox, press [1].
Page 467 Recording a Message in a Guest Mailbox Please say the guest’s name at the tone. To end recording, press [1]. State the guest’s name. Press [1] to end recording. You will hear the prompt: Please enter the 4-digit guest password. Enter the password.
Page 468: Deleting A Guest Mailbox
Recording a Message in a Guest Mailbox 1.3.2 Deleting a Guest Mailbox Subscribers can delete guest mailboxes they own at any time they wish. In order to change the number of an already defined guest mailbox, the mailbox must first be deleted, then recreated with the new number.
Page 469: Listing Guest Mailboxes
Recording a Message in a Guest Mailbox 1.3.3 Listing Guest Mailboxes Subscribers who own guest mailboxes can review the guest mailbox parameters (guest mailbox number, password and guest’s name) with the voice prompts. To list up guest mailboxes: 1 — 8 Same as Setting up Guest Mailboxes.
Page 470 Recording a Message in a Guest Mailbox You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment.
Page 471 Recording a Message in a Guest Mailbox To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press [0] for the Help menu. You will hear the prompt: To check mailbox distribution, press [1]. For automated attendant status, press [2].
Page 472 Recording a Message in a Guest Mailbox To deliver your message to this guest, press [1] Otherwise, press [2]. Press [1] to deliver your message. You will hear the prompt: Please leave me a message at the tone. To end recording, press [1]. To pause and restart recording, press [2].
Page 473: Receiving Messages
Recording a Message in a Guest Mailbox 1.3.5 Receiving Messages The non-subscriber who knows the guest password can access the guest mailbox and receive guest messages by calling the VPS and entering the guest password after the mailbox number. Note that guest messages will be auto- matically deleted by the VPS at the end of the call, so the guest will be unable to receive an already delivered mes- sage in a subsequent call.
Page 474 Recording a Message in a Guest Mailbox Enter the guest password. (Guest Password) You will hear the prompt: You have ----- message(s). Receive the message. You will hear the prompt: To repeat this message, press [1]. To play the next message, press [2]. To reply, press [4].
Page 475 Recording a Message in an Interview Mailbox A subscriber can have his or her own interview mailbox if it has been authorized by the System Manager. He or she can record a series of questions in the mailbox to which a caller will be asked to respond.
Page 476 Recording a Message in an Interview Mailbox 1.4.1 Recording Questions The subscriber can record up to 10 questions in his or her interview mailbox. The maximum length of each question is the same as the maximum message length of his mailbox. To record a question: Dial an extension number which is connected to the Voice (Voice Mail Service’s...
Page 477 Recording a Message in an Interview Mailbox The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [3] for Other Features.
Page 478 Recording a Message in an Interview Mailbox Press [1] to record a question. Question No. 1. No question is recorded. Review question No. 1. You will hear the prompt: To change this question, press [1]. Otherwise, press [2]. To skip back to the previous question, press [3]. To go directly to a question, please press a hash sign now.
Page 479: Recording A Message In An Interview Mailbox
Recording a Message in an Interview Mailbox Press [2] to accept the question. Review the next question. Repeat steps 9 — 12. 1.4.2 Erasing Questions The subscriber can erase a question in his interview mailbox whenever he wants. To erase a question: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service.
Page 480 Recording a Message in an Interview Mailbox Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0].
Page 481 Recording a Message in an Interview Mailbox Press [7] for Interview Mailbox Management. You will hear the prompt: To record the question, press [1]. To set the answer length, press [2]. To erase the question, press [3]. Press [3] to erase the question. Question No.
Page 482: Setting Answer Length
Recording a Message in an Interview Mailbox 1.4.3 Setting Answer Length The subscriber can set the maximum length of each answer. Set to 8 seconds at the factory, it can also be changed to 4, 8, 16 and 32 seconds. To set the answer length: Dial an extension number which is connected to the Voice (Voice Mail Service’s...
Page 483 Recording a Message in an Interview Mailbox Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0].
Page 484 Recording a Message in an Interview Mailbox Press [7] for Interview Mailbox Management. You will hear the prompt: To record the question, press [1]. To set the answer length, press [2]. To erase the question, press [3]. Press [2] to set the answer length. Question No.
Page 485 Recording a Message in an Interview Mailbox Press [1], [2], [3] or [4] for the desired message length. Answer length is --- seconds. Check the length that you have just entered. You will hear the prompt: To change this setting, press [1]. Otherwise, press [2].
Page 486: Enabling/Disabling The Interview Mailbox
Recording a Message in an Interview Mailbox 1.4.4 Enabling/Disabling the Interview Mailbox The subscriber can ask the System Manager or System Administrator to terminate his or her interview mailbox. Upon receipt of such a request, the System Manager (or System Administrator) accesses the special functions assigned to the subscriber and cancels his or her authorization to use the interview mailbox feature.
Page 487 Setting the Automated Attendant Parameters The subscriber can specify several parameters which affect the operation of the Automated Attendant service. These include call transfer parameters (screening and blocking), alternate extension transfer authorization, alternate exten- sion number, personal bulletin board messages, personal bulletin board authorization and message reception mode.
Page 488: Setting The Automated Attendant Parameters
Setting the Automated Attendant Parameters 1.5.1 Setting the Call Transfer Status If you have set the call blocking status to ‘ON’, no one can reach your extension. To set the call screening status, you have to set the call blocking status to ‘OFF’. When the call screening status is ‘ON’, the VPS calls you and asks whether you wish to talk with the caller or not.
Page 489 Setting the Automated Attendant Parameters Enter the password. (Your password) The VPS will announce the number of messages. Then you will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0].
Page 490 Setting the Automated Attendant Parameters When Call blocking is disabled, Call screening is enabled/disabled. To enable call blocking, press [1]. To disable, press [2]. Press [1] to enable the call blocking. Call blocking is enabled. (If you want to set the call screening status, go to Step 9.) 9’...
Page 491: Enabling/Disabling Call Transfer To An Alternate Extension
Setting the Automated Attendant Parameters Call blocking is disabled. Call screening is enabled/disabled. 1.5.2 Enabling/Disabling Call Transfer to an Alternate Extension You can specify an alternate extension for when you are not available. In this way, callers can obtain information concerning you either by speaking to someone on the alternate extension, or by listening to a message which you have left at that number.
Page 492 Setting the Automated Attendant Parameters Press [ ], then enter your mailbox number. (Your mailbox number) You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (Your password) The VPS will announce the number of messages. Then you will hear the prompt: To receive a message, press [1].
Page 493: Setting Up An Alternate Extension
Setting the Automated Attendant Parameters Press [2] to set the alternate extension transfer status. Review current status. You will hear the prompt: Alternate extension transfer is enabled/disabled. To enable alternate extension transfer, press [1]. To disable, press [2]. Press [1] to enable the status. Press [2] to disable the status.
Page 494 Setting the Automated Attendant Parameters To set up the Alternate Extension: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 495 Setting the Automated Attendant Parameters Press [3] for Other Features. You will hear the prompt: To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press [2] for automated attendant status. You will hear the prompt: To set call transfer status, press [1].
Page 496 Setting the Automated Attendant Parameters Then you will hear the prompt: To change this setting, press [1]. Otherwise, press [2]. Press [1] to set the extension. You will hear the prompt: Please enter the alternate extension followed by a hash sign.
Page 497: Creating Personal Bulletin Board Messages
Setting the Automated Attendant Parameters 1.5.4 Creating Personal Bulletin Board Messages Users transferred to incomplete call service can listen to personal bulletin board messages consisting of a menu message and up to nine sub-messages. When a caller selects the personal bulletin board service, the VPS first plays the menu message and then prompts the caller to press a button (1 - 9) on the telephone to hear the sub-message of his or her choice.
Page 498 Setting the Automated Attendant Parameters Press [ ], then enter your mailbox number. (Your mailbox number) You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1].
Page 499 Setting the Automated Attendant Parameters Press [0] for the Help menu. You will hear the prompt: To set call transfer status, press [1]. To set alternate extension transfer status, press [2]. To set up alternate extension, press [3]. To record a personal bulletin message, press [4]. To set personal bulletin board status, press [5].
Page 500 Setting the Automated Attendant Parameters Review the next message. The bulletin message --- is --- / The bulletin message --- is not recorded. To change this message, press [1]. Otherwise, press [2]. Press [1] to record a message. To record a new message, press [1]. To erase this message, press [2].
Page 501: Enabling And Disabling The Personal Bulletin Board
Setting the Automated Attendant Parameters 1.5.5 Enabling and Disabling the Personal Bulletin Board Subscribers authorized to maintain a personal bulletin board can choose whether or not callers to their extensions transferred to the incomplete call service shall have access to their personal bulletin boards. To set the bulletin board message status: Dial an extension number which is connected to the Voice...
Page 502 Setting the Automated Attendant Parameters The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [3] for Other Features.
Page 503: Message Reception Mode
Setting the Automated Attendant Parameters Press [5] to set personal bulletin board status. You will hear the prompt: Personal bulletin board is enabled / disabled. To enable personal bulletin board, press [1]. To disable, press [2]. Press [1] to enable the personal bulletin board. Press [2] to disable the personal bulletin board.
Page 504 Setting the Automated Attendant Parameters You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment.
Page 505 Setting the Automated Attendant Parameters You will hear the prompt: To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press [2] for Automated Attendant Status. You will hear the prompt: To set call transfer status, press [1]. To set alternate extension transfer status, press [2].
Page 506 Setting the Automated Attendant Parameters Press [1] to set to interview mode. You will hear the prompt: Current message reception mode is interview mode. 10’ Press [2] to set to message recording mode. You will hear the prompt: Message reception mode is set to message recording mode.
Page 507 Chapter 2 Receiving Messages This chapter tells you how to receive your messages and what you can do with the received messages: Replying immediately, transferring messages with or without your additional message, and replaying messages. Contents 2.1 Receiving Messages ..........U-2-2 2.2 Immediate Reply ..........
Page 508: Chapter 2 Receiving Messages
Receiving Messages Mailbox owners can listen to messages left for them by callers at any time. Anyone can leave messages in a subscriber’s mailbox by specifying the mailbox number or the first three or four letters of the subscriber’s name. To listen to messages and access the various subscriber services available, however, it is necessary to correctly supply the subscriber’s password.
Page 509 Receiving Messages The list below tells you the keypad functions used while receiving the messages. — Repeating messages — Playing the next message — Erasing messages — Immediate reply — Rewind — Fast forward — Message transfer — Changing playback speed —...
Page 510 Receiving Messages To receive your messages: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 511 Receiving Messages To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For call transfer, press [4]. To change playback speed at any time, press [9]. To end this call, press [ Press [1] to use the Receiving Message menu. Review the number of messages and the message information.
Page 512: Immediate Reply
Immediate Reply When you receive a message from another subscriber, the VPS records the mailbox number and the extension number of the message sender. In this manner, you can call back the sender’s mailbox or extension without specifying the mailbox or extension number. To reply to the message immediately: Dial an extension number which is connected to the Voice...
Page 513 Immediate Reply Check the announcement of the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [0] for Help. You will hear the prompt: To receive a message, press [1].
Page 514 Immediate Reply Press [0] for the whole menu (for Help). To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2]. To erase this message, press [3]. To reply, press [4]. To rewind, press [5].
Page 515 Immediate Reply The VPS will replay the message and present the prompt: To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4]. To erase and exit, press [ Press [2] to accept the message. You will hear the prompt: Your recording has been accepted.
Page 516: Message Transfer
Message Transfer You can transfer the messages you received to other subscriber’s mailboxes. The VPS allows you to specify a maximum of 40 destination mailboxes. You can also use the group distribution list. You cannot, however, transfer a private message. To transfer a message: Dial an extension number which is connected to the Voice (Voice Mail Service’s...
Page 517 Message Transfer Check the announcement of the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [0] for Help. You will hear the prompt: To receive a message, press [1].
Page 518 Message Transfer Press [0] for the whole menu (for Help). To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2]. To erase this message, press [3]. To reply, press [4]. To rewind, press [5].
Page 519 Message Transfer You will hear the prompt: The Mailbox --- This is for ---. If this mailbox number is correct, press [1]. Otherwise, press [2]. (To repeat this information, press [3].) (To cancel message transfer, press [].) If the intended recipient’s name is among these, press [1] to accept it.
Page 520: Message Transfer With Additional Message
Message Transfer with Additional Message Before message transfer, the receiver of the message can record an additional comment at the beginning or end of the message. To transfer the message with additional comment: 1 — 13 Same as Message Transfer. Press [1] to record a comment.
Page 521: Scanning Messages
Scanning Messages You can scan all messages in your mailbox by listening to the first 4 seconds of each message. While scanning, you can also listen to the information about the sender and the recording date of the message. When you are receiving a message, you can perform scanning by pressing [#].
Page 522 Scanning Messages Check the announcement of the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [0] for Help. You will hear the prompt: To receive a message, press [1].
Page 523 Scanning Messages Press [0] for the whole menu (for Help). To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2]. To erase this message, press [3]. To reply, press [4]. To rewind, press [5].
Page 524 Scanning Messages In addition to this, you can skip to the next/previous message as you wish. Press [1] twice to skip to the previous message. Press [2] to skip to the next message. You can have the message repeated if you want (see the next page).
Page 525: Repeating Messages
Repeating Messages You can repeat the current message while receiving mes- sages. To repeat the message: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system.
Page 526 Repeating Messages Press [0] for Help. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For call transfer, press [4]. To change playback speed at any time, press [9]. To end this call, press [ Press [1] to use the Receiving Message menu.
Page 527 Repeating Messages To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2]. To erase this message, press [3]. To reply, press [4]. To rewind, press [5]. To fast forward, press [6]. To transfer this message, press [7].
Page 528: Changing Playback Speed
Changing Playback Speed There may be some situations in which you are very busy, but must find a particular message. The VPS can help, all you have to do is change the playback speed. To change the playback speed: While playing messages, press [9] to select the accelerated speed.
Page 529: Rewinding/Fast Forwarding Messages
Rewinding/Fast Forwarding Messages You can rewind the current message for 4 seconds while receiving messages. You can fast forward the current message for 4 seconds while receiving messages. To rewind messages: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service.
Page 530: To Fast Forward
Rewinding/Fast Forwarding Messages Press [0] for Help. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For call transfer, press [4]. To change playback speed at any time, press [9]. To end this call, press [ Press [1] to use the Receiving Message menu.
Page 531 Rewinding/Fast Forwarding Messages Press [ ], then enter your mailbox number. (Your mailbox number) If you have the password, you will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (Your password) Check the announcement of the number of messages. You will hear the prompt: To receive a message, press [1].
Page 532: Erasing Messages
Erasing Messages You can erase the message while receiving messages. To erase messages: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 533: Erasing Messages
Erasing Messages Press [0] for Help. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For call transfer, press [4]. To change playback speed at any time, press [9]. To end this call, press [ Press [1] to use the Receiving Message menu.
Page 534 Erasing Messages Press [3] for erasing messages. You will hear the prompt: All messages are erased. The message is erased. U-2-28 Subscriber’s Guide...
Page 535: Skipping Messages
2.10 Skipping Messages To replay the previous message: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 536 2.10 Skipping Messages Press [0] for Help. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For call transfer, press [4]. To change playback speed at any time, press [9]. To end this call, press [ Press [1] to use the Receiving Message menu.
Page 537 2.10 Skipping Messages To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2]. To erase this message, press [3]. To reply, press [4]. To rewind, press [5]. To fast forward, press [6]. To transfer this message, press [7].
Page 538 2.10 Skipping Messages When the message is playing, you can stop it and start playing the next message. Also, you can start replaying the previous message. To play the next message: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service.
Page 539 2.10 Skipping Messages Press [0] for Help. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For call transfer, press [4]. To change playback speed at any time, press [9]. To end this call, press [ Press [1] to use the Receiving Message menu.
Page 540 2.10 Skipping Messages To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2]. To erase this message, press [3]. To replay, press [4]. To rewind, press [5]. To fast forward, press [6]. To transfer this message, press [7].
Page 541 Chapter 3 Sending Messages This chapter tells you how to send messages: recording and delivery. Contents 3.1 Recording to Deliver a Message......U-3-2 3.2 Call Transfer ............U-3-19 3.3 External Message Delivery ........U-3-21 3.4 Group Delivery ............. U-3-34 3.5 Checking Delivery Status ........U-3-44...
Page 542: Recording To Deliver A Message
Recording to Deliver a Message 3.1.1. Recording a Message Message recording is one of the primary features of the Voice Mail Service, and must be well understood by the subscriber as it is used in other features as well: — Message Transfer with Additional Message —...
Page 543 Recording to Deliver a Message Even if you (or the outside caller) are using a rotary tele- phone and so cannot press any touch-tone keys, there is no need to worry. The VPS has the General Delivery Mailbox available for those who cannot use the keypad operation. When you are recording a message in this mailbox, how- ever, you cannot use any other features.
Page 544 Recording to Deliver a Message Please enter the password, followed by a hash sign. Enter the password. The VPS will announce the number of messages. You will hear the prompt. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3].
Page 545 Recording to Deliver a Message You will hear the prompt: To record a message, press [1]. To add mailbox number, press [2]. To review mailing list, press [3]. To cancel message delivery, press [ Press [1] to record a message. You will hear the prompt: Please leave me a message at the tone.
Page 546 Recording to Deliver a Message You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment.
Page 547: Recording A Message
Recording to Deliver a Message 3.1.2. Reviewing a Message If you do not recall what you said in a message, you can replay it for revision so that you can decide whether you wish to store, add or cancel the message. To review the message: After recording the message, you will hear the prompt: To review, press [1].
Page 548: Adding A Message
Recording to Deliver a Message 3.1.4. Adding a Message If you realize that you want to say more, you may want to change the message. It is not necessary to make a new one. If the message has not been accepted yet, you can add a message at the end of the message you have just recorded.
Page 549: Specifying An Urgent Message
Recording to Deliver a Message To pause recording: Press [2] while you are in the message recording process. Restart the recording within 15 seconds, or the VPS will stop the recording automatically. To restart recording: Press [2] again. Keypad operation during pausing [1]-End recording [2]-Pause and Restart recording [ ]-Cancel recording...
Page 550 Recording to Deliver a Message You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment.
Page 551 Recording to Deliver a Message You will hear the prompt. Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. Enter the mailbox number of your intended recipient. You will hear the prompt: Mailbox ---.
Page 552 Recording to Deliver a Message You will hear the prompt: To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4]. To erase and exit, press [ Press [2] to accept. Your recording has been accepted. To set delivery time or private status, press [1].
Page 553: Setting Delivery Time And Date
Recording to Deliver a Message 3.1.7. Setting Delivery Time and Date When you are recording a message, you can also specify its delivery time and date. You do not have to record a message on the day you want it to be delivered. For example, you may want to deliver a message to your friend (who is also a subscriber) on his (or her) birthday, but you won’t have enough time to do it on that day.
Page 554 Recording to Deliver a Message Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1]. If you are using a rotary telephone, please wait a moment. To call the operator, press [0].
Page 555 Recording to Deliver a Message Enter the mailbox number or the name of the recipient. (Mailbox Number or Recipient Name) You will hear the prompt: Mailbox ---. (This is for ---.) If this mailbox number is correct, press [1]. Otherwise, press [2]. (To repeat mailbox information, press [3].) (To cancel message delivery, press [ Press [1] to accept the number if it is correct.
Page 556 Recording to Deliver a Message You will hear the prompt: To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4]. To erase and exit, press [ Press [2] to accept. You will hear the prompt: To set delivery time or private status, press [1].
Page 557 Recording to Deliver a Message You will hear the prompt: Please enter the delivery time, followed by a hash sign. Enter the time and [#]. (Delivery time + [#]) You will hear the prompt: Please enter [1] for AM, or [2] for PM. Press [1] or [2].
Page 558: Specifying A Private Message
Recording to Deliver a Message 3.1.8. Specifying a Private Message In the VPS, you can have a ‘private’ message which is like a private letter in the actual post office service. This allows you to have your message received only by the intended recipient.
Page 559: Call Transfer
Call Transfer When you enter the subscriber’s command menu, you can directly go to the extension which you wish by entering the extension number. Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening.
Page 560: Call Transfer
Call Transfer Press [0] for help. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For call transfer, press [4]. To change playback speed at any time, press [9]. To end this call, press [ Press [4] for call transfer.
Page 561: External Message Delivery
External Message Delivery If you have been authorized to use the External Message Delivery feature by the System Manager, you can deliver your message to any non-subscribers. You can record a message to be delivered and specify several external message delivery parameters: the delivery time and date; the telephone number to be called;...
Page 562 External Message Delivery You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2].
Page 563 External Message Delivery You will hear the prompt: To record an external delivery message, press [1]. To check external message delivery status, press [2]. Press [1] to record an delivery message. You will hear the prompt: You can enter any digits via key-pad. Please enter the telephone number and wait a moment.
Page 564 External Message Delivery You will hear the prompt: Please say the receiver’s name at the tone. To end recording, press [1]. Record the name. You will hear the prompt: Please enter the time for external message delivery, followed by a hash sign. If you wish to call now, please press a hash sign now.
Page 565: Specifying The External Delivery Destination
External Message Delivery To change this setting, press [1]. Otherwise, press [2]. Press [2] to accept the setting. You will hear the prompt: Please leave me a message at the tone. To end recording, press [1]. To pause and restart recording, press [2]. Speak your message at the tone.
Page 566: Recording The Receiver's Name
External Message Delivery 3.3.3. Recording the Receiver’s Name You can also voice record the receiver’s name for confir- mation. The receiver’s name can be up to 4 seconds in length and is played by the VPS with the prompt at the beginning of an external delivery message.
Page 567: Checking External Message Delivery Status
External Message Delivery 3.3.6. Checking External Message Delivery Status After recording an external delivery message, the subscriber has the option of requesting a report of information on the current external delivery status from the VPS. The report includes the delivery time and receiver’s names for pending external delivery messages, and the names of the intended recipients of external delivery messages which could not be delivered due to busy lines or no-answers.
Page 568 External Message Delivery Press [ ], then enter your mailbox number. (Your mailbox number) You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt.
Page 569 External Message Delivery You will hear the prompt: To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. To set up message waiting notification, press [4]. For external message delivery, press [5]. To record guest messages, press [6]. For interview mailbox management, press [7].
Page 570: Deleting Pending External Delivery Messages
External Message Delivery If you wish to reschedule, press [1]. Otherwise, press [2]. Press [0] for the Help menu. You will hear the prompt: (If you wish to reschedule, press [1].) To check the next message, press [2]. To repeat this schedule, press [3]. To replay the previous message, press [4].
Page 571: Rescheduling Canceled External Delivery Attempts
External Message Delivery 3.3.8. Rescheduling Canceled External Delivery Attempts The subscriber has the option of rescheduling external delivery messages which were canceled because the recipient’s telephone was busy or there was no answer. Canceled calls can be rescheduled within the message retention limit of the mailbox.
Page 572 External Message Delivery To change the telephone number, press [1]. To accept, press [2]. To review, press [3]. To add more digits to the telephone number, press [4]. To insert a pause, press [5]. To set dial mode, press [6]. To insert a wait for dial tone, press [7].
Page 573 External Message Delivery You will hear the prompt: Please enter the day, followed by a hash sign. Enter the date and press [#]. You will hear the prompt: The telephone number is ---. This external message delivery is scheduled to call --- on --- at --- (right away).
Page 574: Group Delivery
Group Delivery This feature allows subscribers to send a single message to more than one destinations simultaneously. The sender either enters more than one mailbox number or specifies a system group distribution list or personal group distribu- tion list as the destination. The VPS can accommodate up to 100 system group distribution lists, each of which may contain up to 40 mailbox numbers.
Page 575: Group Delivery
Group Delivery 3.4.1 Delivering a Message to Multiple Destinations By entering more than one mailbox number, the subscriber can specify the multiple mailbox number to which the message will be delivered. He can specify up to 40 des- tination mailboxes. For example, if he has specified a group distribution list which consists of 16 members, he can specify another 24 mailboxes.
Page 576 Group Delivery The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [2] for Message Delivery. You will hear the prompt: Please enter the mailbox number of the person for whom you wish to leave a message.
Page 577 Group Delivery Press [2] to add the next mailbox number. You will hear the prompt: Please enter the mailbox number of the person for whom you wish to leave a message, followed by a hash sign. To enter by name, please press a hash sign and [1]. Repeat steps 5—6.
Page 578: System Group Distribution List
Group Delivery 3.4.2 System Group Distribution List The VPS can have up to 100 system group distribution lists which are specified by the System Manager. Each group list can have up to 40 destination mailbox numbers. Each group list is assigned a group number with the same number of digits as the mailbox numbers.
Page 579 Group Delivery Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [2] for Message Delivery.
Page 580: Personal Group Distribution List
Group Delivery You will hear the prompt: To record a message, press [1]. To add mailbox number, press [2]. To review mailing list, press [3]. To cancel message delivery, press [ Press [1] to record your message. You will hear the prompt: Please leave me a message at the tone.
Page 581 Group Delivery To deliver your message using a personal group distribution list: Dial an extension number which is connected to the Voice (Voice Mail Service’s Mail Service. Extension Number) You will hear the prompt: Good morning/Good afternoon/Good evening. You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 582 Group Delivery You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press [2] for Message Delivery. You will hear the prompt: Please enter the mailbox number of the person for whom you wish to leave a message.
Page 583 Group Delivery You will hear the prompt: Please leave me a message at the tone. To end recording, press [1]. To pause and restart recording, press [2]. Speak your message. Press [1] to end recording. You will hear the prompt: To review, press [1].
Page 584 Checking Delivery Status The VPS allows the subscriber to have up to 84 delivery statuses for the messages he or she has sent. The delivery status includes the information about the recording and receiving date and the destination mailbox address. In this way, the subscriber can confirm whether the message has been delivered or not, and can delete the message before the VPS has delivered it should he wish to do so.
Page 585: Checking Delivery Status
Checking Delivery Status 3.5.1 Confirmation of Receipt Each subscriber can use up to 84 delivery status data entries and can review their contents by receiving a voice prompt. In the case of messages which have already been delivered, the VPS also announces the date and time of delivery. It is also possible to review the delivery status for each individual destination on a group delivery list.
Page 586 Checking Delivery Status Press [ ], then enter your mailbox number. (Your mailbox number) You will hear the prompt: Please enter the password, followed by a hash sign. Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1].
Page 587 Checking Delivery Status Message for ..was received on ..at ..Message sent on ..at ..for ..has not been received. Message sent on ..at ..for ..has been erased, because message retention time has expired. To play the message, press [1].
Page 588: Deleting An Undelivered Message
Checking Delivery Status 3.5.2 Deleting an Undelivered Message When a subscriber has a message which no longer needs to be delivered, he can delete it before it is sent to the receiver. In addition, if the subscriber has sent a group message which no longer needs to be delivered and there are some members who have not yet received the message, he can remove the message from mailboxes of those who...
Page 589 Checking Delivery Status Please enter the password, followed by a hash sign. Enter the password. (Your password) The VPS will announce the number of messages. You will hear the prompt: To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3].
Page 590 Checking Delivery Status To play the message, press [1]. To check the previous message, press [1] twice. To check the next message, press [2]. To cancel this message or verification, press [3]. Press [3] to cancel the message or verification. You will hear the prompt: To delete distribution verification of this message, press [1].
Page 591: Deleting An Unnecessary Delivery Status
Checking Delivery Status 3.5.3 Deleting an Unnecessary Delivery Status If the subscriber has used all 84 delivery statuses, the status of the oldest message is automatically deleted when a new message is recorded. If he or she has an unnecessary status, he or she can delete it to add the delivery status of a new message before recording the message.
Page 592: Guide For Non-Subscribers Chapter
Guide for Non-Subscribers...
Page 593 Chapter 1 Voice Mail Service This chapter tells you about Voice Mail Service, one of the main features of the VPS. With this feature, you can leave a message in the VPS which will be delivered to your intended party. Furthermore you can specify your message as a private one or as an urgent one.
Page 594: What Is A Voice Mail Service
What is a Voice Mail Service? When you call the VPS and reach the Voice Mail Service, you will hear the following prompt after the Company greeting: Please enter the mailbox number of the person for whom you wish to leave a message. To enter by name, please press a hash sign and [1].
Page 595: Calling The Vps
Calling the VPS When you call your customer whose company is provided with the VPS, you will be welcomed by the Automated Attendant Service, like a telephone switch-board operator. Otherwise, you will leave a message by dialing the exten- sion number connected to the Voice Mail Service. 1.2.1 Calling the Voice Mail Service You have to know the extension number connected to the...
Page 596 Calling the VPS Using the primary initials Press [#] and [1]. You will hear the prompt: Please enter the first 3 or 4 letters of the person’s last name. For the letter ‘Q’, press [7]. For the letter ‘Z’, press [9]. Enter the first 3 or 4 letters of the intended person’s last (Last Name’s First 3 name using the following keypad.
Page 597 Calling the VPS If that is the desired name, press [1]. Note: If you wish to skip that name, continue pressing [2] until you find the name that you want. When found, select by pressing [1]. Guide for Non-subscribers N-1-5...
Page 598 Recording a Message You can record a message in the subscriber’s mailbox by specifying the mailbox or extension number. If you do not specify the mailbox number, your message will be recorded in the General Delivery Mailbox. Even if you are using a rotary telephone and so cannot press any touch-tone keys, there’s no need to worry.
Page 599: Recording A Message
Recording a Message 1.3.1 Recording in a Subscriber’s Mailbox To record a message (using the touch-tone keys): Call the VPS and get to the Voice Mail Service. You will hear the Company greeting and the prompt: Please enter the mailbox number of the person for whom you wish to leave a message.
Page 600: Recording In The General Delivery Mailbox
Recording a Message Press [1] to end recording. You will hear the prompt: To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4]. To erase and exit, press [ ] . Press [2] to accept.
Page 601 Recording a Message Wait a moment. You will hear the prompt: Welcome to the general delivery mailbox. Please leave me a message at the tone. To end recording, hang up. To cancel your message, press [ ], if you have a touch- tone phone.
Page 602: Accepting A Message
Recording a Message 1.3.3 Accepting a Message After recording, you are asked whether you accept the message or not. By doing this, you tell the system that you are satisfied with the message and want to store it to deliver. Note: Please remember that once you have accepted the message, you cannot change it.
Page 603: Pausing And Continuing Recording
Recording a Message To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4]. To erase and exit, press [ ] . Press [1] to review the message. 1.3.5 Pausing and Continuing Recording When you are recording a message, you might want to stop for a while and think about what you will say.
Page 604: Adding A Message
Recording a Message 1.3.6 Adding a Message If you realize that you want to say more, you may want to change the message. It isn’t necessary to make a new one. If the message has not been accepted yet, you can add a message at the end of the message you have just recorded.
Page 605: Making The Message Urgent
Recording a Message Press [2] if it is acceptable. 1.3.7 Making the Message Urgent To specify an urgent message: After recording the message, you will hear the prompt: To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4].
Page 606: Making The Message Private
Recording a Message 1.3.8 Making the Message Private In the VPS, you can have a ‘private’ message which is like a private letter in the actual post office service. This allows you to have your message received only by the intended recipient.
Page 607: Receiving A Message
Receiving a Message from the VPS The VPS will call you to connect the call from a subscriber or from a non-subscriber, or to deliver his or her message to you. The VPS calls you. You will hear the prompt: Hello.
Page 608: Making The Vps Call Back Later
Receiving a Message from the VPS To retrieve the call, press [2]. 1.4.3 Making the VPS Call Back Later Press [8] to make the VPS call you back later. The VPS will then call you back later. 1.4.4 Immediate Reply When you receive a message from a subscriber, the VPS records the mailbox number and the extension number of the message sender.
Page 609 Receiving a Message from the VPS To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4]. To erase and exit, press [ ]. Press [2] to accept the message. You will hear the prompt: Your recording has been accepted.
Page 610: Receiving A Message From The Guest Mailbox
Receiving a Message from the Guest Mailbox If you and your customer or your friend must have close and frequent contact, a guest mailbox is useful. To make use of this feature, your customer or your friend should be a subscriber of the VPS, who has a guest account, one of which is assigned as a guest mailbox for you, and you use a touch-tone telephone.
Page 611: Receiving A Message From The Guest Mailbox
Receiving a Message from the Guest Mailbox Receiving a Message You will hear the prompt: You have one message. You have --- messages. The message(s) will be played. Listen to the message for you. You will hear the prompt: To repeat this message, press [1]. To play the next message, press [2].
Page 612 Receiving a Message from the Guest Mailbox You will hear the prompt: Please leave me a message at the tone. To end recording, hang up or press [1] for more features. To pause and restart recording, press [2]. Record your message at the tone. Press [1] to end recording.
Page 613 Receiving a Message from the Guest Mailbox Reviewing Messages When you press [0] while receiving a message in Step 4, you will hear the following prompt for more features: To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2].
Page 614 Chapter 2 Automated Attendant Service This chapter explains how the VPS handles incoming calls, and provides step-by-step instructions for accessing the VPS’s Automated Attendant service. Contents 2.1 What is an Automated Attendant Service?..N-2-2 2.2 Initial Service ............N-2-3 2.2.1 Call Transfer ..........N-2-4 2.2.2 Department Dialing........
Page 615: What Is An Automated Attendant Service
What is an Automated Attendant Service? The automated attendant essentially performs the functions of a telephone switch-board operator, connecting callers to the specified extension with as much ease as possible. The automated attendant not only connects you to your destination, but also provides you with additional services. For example, if you cannot reach the desired extension, the Incomplete Calling features —...
Page 616: Initial Service
Initial Service The VPS’s main job as Automated Attendant is to transfer your call to the extension you want. You can ask the Automated Attendant to call the intended person anytime — the Automated Attendant is always on the job! What the Initial Service does for you: —...
Page 617: Initial Service
Initial Service 2.2.1 Call Transfer In order to be connected with someone, you must first contact the Automated Attendant through the VPS to receive the necessary instructions. This is required regard- less of whether you are calling from within or without the system.
Page 618 Initial Service Using the primary initials Press [#] and [1]. You will hear the prompt: Please enter the first 3 or 4 letters of the person’s last name. For the letter ‘Q’, press [7]. For the letter ‘Z’, press [9]. (Last Name’s First Enter the first 3 or 4 letters of the intended person’s last 3 or 4 Letters)
Page 619: Department Dialing
Initial Service 2.2.2 Department Dialing As some extension numbers can be very long, this can be a problem when you need to call a certain extension with an urgent message. Rather than having to search through your papers for the correct extension number, you can use the Department Dialing function.
Page 620: Listening To The Bulletin Board Message
Initial Service Note: You may be asked for your name by the VPS. If you hear the following prompt, the Incomplete Call Service will be provided. (See 2.3 Incomplete Call Service.) Sorry, no one is available to answer the call. 2.2.3 Listening to the Bulletin Board Message An outside caller who contacts the VPS will hear the...
Page 621 Incomplete Call Service The VPS directs you to Incomplete Call Service when the extension you wish to reach is either busy or not answering. What Incomplete Call Service does for you: — Call Holding (See 2.3.1) — Message Recording (See 2.3.2) —...
Page 622: Incomplete Call Service
Incomplete Call Service 2.3.1 Call Holding If the extension is busy when the VPS tries to connect you to it, your call will go to the Call Holding category of Incomplete Call Service. If the line is busy, you will hear the prompt: Sorry, this line is busy.
Page 623: Message Recording
Incomplete Call Service 2.3.2 Message Recording When you can’t get a message through to your intended person. This message is recorded in the person’s mailbox, to be retrieved later. If the person you call doesn’t have a mailbox, the message will be left in the General Delivery Mailbox.
Page 624 Incomplete Call Service Note: If you called the VPS from a rotary telephone or you have no input, you will hear the prompt: Please leave me a message at the tone. To end recording, hang up. To cancel your message, press [ ], if you have a touch- tone phone.
Page 625 Incomplete Call Service Press [1] or [2]. You will hear the prompt: If this is a private message, press [1]. Otherwise, press [2]. Press [1] or [2]. Then hang up. To change the message after recording: 6’ You will hear the prompt: To review, press [1].
Page 626 Incomplete Call Service Press [2] to accept the message. You will hear the prompt: Your recording has been accepted. Then, you will hear the prompt: If this is an urgent message, press [1]. Otherwise, press [2]. Guide for Non-Subscribers N-2-13...
Page 627: Call Transfer To An Alternate Extension
Incomplete Call Service 2.3.3 Call Transfer to an Alternate Extension If your message is urgent, you can try calling another person specified by the extension you initially called. This second person may then be able to assist you. To reach the alternate extension: The line you want is not available.
Page 628: Listening To The Personal Bulletin Board
Incomplete Call Service 2.3.4 Listening to the Personal Bulletin Board Even if you can’t talk with whom you want to, you can receive their personal bulletin messages if prepared. These messages have been recorded by the party beforehand. There are up to 9 kinds of messages, and you can choose any number.
Page 629 Incomplete Call Service Product A is ..Press [2]. You will hear the message: Product B is ..Press [3]. You will hear the message: Product C is ..Press [9]. You will hear the message: New product is ..N-2-16 Guide for Non-Subscribers...
Page 630: Calling Another Extension
Incomplete Call Service 2.3.5 Calling Another Extension When the line you want isn’t available, you do not have to hang up to call another extension. If that extension is also busy or not answering, the VPS provides you with a prompt and a request to enter another command for Incomplete Call Service.
Page 631 Incomplete Call Service You will hear the prompt: Please enter the extension of the person for whom you wish to call. To enter by name please press a hash sign amd [1]. For department dialing, press star. To listen to the bulletin board message, press [1], followed by a hash sign.
Page 632 Chapter 3 Bulletin Board Service This chapter explains how you can listen to the VPS system’s Bulletin Board messages. Contents 3.1 Listening to the Bulletin Board Messages ..N-3-2...
Page 633: Listening To The Bulletin Board Messages
Listening to the Bulletin Board Messages There are following three ways to listen to the Bulletin Board Messages. Service Access Commands Press [#] and [2] ([B]) at any time. Bulletin Board Port Dial an extension number which is connected to the Bulletin Board Service.
Page 634 Listening to the Bulletin Board Messages You will hear the prompt: Here is product information. About PBX, press [1]. About telephone, press [2]. To get back to the top menu, press [ ]. Note: If you want to press [2] in Step 2, go to the Step 2’. Press [1] if you want to get information about PBX.
Page 635 Listening to the Bulletin Board Messages You will hear the prompt: KX-T61610 has 6 CO lines, 16 extensions, RS-232C SMDR port and programmable system features. To call sales department for more information, press [1]. To get back to the previous message, press [ ]. Press [1] to contact with the person in sales department.
Page 636 Listening to the Bulletin Board Messages 3’ Press [2]. You will hear the prompt: I’m calling up operator. Please wait a moment. You can talk with the operator. Press [1]. You will hear the prompt: To call PBX sales department, press [1]. To call telephone sales department, press [2].
Page 637 Chapter 4 Interview Service This chapter explains how and when you can receive the VPS’s Interview Service. Contents 4.1 How to Get the Interview Service ....... N-4-2...
Page 638: How To Get The Interview Service
How to Get the Interview Service When you call the VPS, and get to the Automated Attendant Service, you may receive the VPS’s Interview Service if your intended person has prepared the Interview mailbox instead of receiving a message. If you are provided with the Interview mailbox number beforehand, you can certainly receive the Interview Service by calling the VPS and entering the mailbox number.
Page 639: Glossary
Glossary...
Page 640: Incomplete Call Service
Glossary Additional message A message recorded in addition to an existing message giv- ing more information and appended to the end or beginning. Alternate extension A second destination which the VPS will try to call if the first call cannot be connected. Automated attendant An electronic switchboard operator which can transfer a caller to a specified extension or to a mailbox to record a...
Page 641 Glossary Class of service 1 of 8 groups to which a subscriber is allocated. All members of a class of service are allowed to use the same call service of a particular port (Incoming and/or outgoing service), e.g. Voice mail service, Automated attendant service, Interview service and Bulletin board service.
Page 642 Glossary Encode To represent data in digital form for processing. Erase message Removes a particular message from the subscribers mail- box. External delivery message A message intended for automatic delivery to a party out- side of the company. Fast forward Puts the user 4 seconds ahead in the current message.
Page 643 Glossary Interview mailbox A special type of subscriber mailbox where the owner can record questions for the caller to leave answers to. Interview service A series of prerecorded questions are given to the VPS caller to which he or she can leave a recorded reply. Keypad All touch-tone keys on the telephone.
Page 644 Glossary Message transfer A subscriber can reroute a message he or she has received to another subscriber’s mailbox. An additional comment can be added to this message. Private messages cannot be transferred. Message waiting lamp A light on an extension phone that will be lit when the subscriber owning the phone has new messages pending.
Page 645 Glossary Personal bulletin message A message recorded by a subscriber on the personal bulletin board which he or she has been assigned to use. Personal bulletin number The number ( 1 to 16 ) given to each personal bulletin board that is to be assigned for use by a subscriber.
Page 646 Glossary RS-232C Standard for communication protocol specified by EIA. Secondary extension See Alternate extension. Setup mailbox To create a mailbox for a new subscriber. This action is performed by the System Administrator or the System Manager. Software Programs which can be used on a particular computer system.
Page 647 Glossary System parameters System statistics which are initially pre-recorded at the fac- tory and which determine for example system communica- tion, operators extension number etc. System reports A statistical report available through keyboard operation to the System Administrator. System usage report Gives statistical data on a variety of VPS usages, e.g.
Page 648 8. The guarantee period applicable to this product shall be 12 months. Please keep these Operating Instructions with your receipt. Panasonic Business Systems U.K. Receipt No. Date of Purchase Model No.
Page 649 Matsushita Electric Industrial Co., Ltd. Central P.O. Box 288, Osaka 530-91, Japan PQQX11382YB Printed in Japan F0295Y1085...
Page 650 Work Sheets Guide to the Voice Processing System KX-TVP150E Model No. KX -TV P1 ALA RM RU N PO WE R OF F E A S A -P Please read this manual before any operation.
Page 651 Contents Chapter 1 Introduction ................W-1-1 1.1 Introduction ....................W-1-2 1.2 Basic Operation ..................W-1-3 1.3 How to Use the Work Sheets ..............W-1-5 Chapter 2 Index ..................W-2-1 Chapter 3 Work Sheets for System Administrator ......... W-3-1 System Administrator Password ............... W-3-2 Mailbox Parameter Menu ..................
Page 652 Contents Department Dialing .................... W-5-4 Modifying Voice Prompt................... W-5-5 Operator’s Extension ..................W-5-6 Company Name ....................W-5-7 Message Manager’s Password ................W-5-8 Chapter 6 Work Sheets for Bulletin Manager ......... W-6-1 Bulletin Messages ....................W-6-2 Bulletin Manager’s Password ................W-6-3 Work Sheets W-0-3...
Page 653: Chapter 1 Introduction
Chapter 1 Introduction This chapter explains the construction of “Work Sheets” and how to use work sheets for managers. Contents 1.1 Introduction ............W-1-2 1.2 Basic Operation ............ W-1-3 1.3 How to Use the Work Sheets ....... W-1-5...
Page 654: Introduction
Introduction This manual consists of work sheets and an index. To make use of the Voice Processing System (VPS) effectively, you have to set up the VPS. First, note the setting values on work sheets before entering them into the VPS. Then, perform settings from the touch-tone telephone or from the keyboard of the data terminal connected to the VPS system.
Page 655 Basic Operation Telephone Key Operation Functions Telephone key Exit the current menu in the voice prompt (back up) Call the operator for Non-Subscriber Help guidance for Subscriber Control playback speed when listening to a message Various functions assigned depending on the program Dial by name Bulletin Board Service Department Dialing...
Page 656: Basic Operation
Basic Operation Data Terminal Keyboard Operation VT100 Compatible Terminal Functions ↑ Moves the reversed line up ↓ Moves the reversed line down → Moves the reversed item to the right ← Moves the reversed item to the left [1] — [9] Directly moves the reversed line or item to the specified number [RETURN] Selects the reversed item...
Page 657: How To Use The Work Sheets
How to Use the Work Sheets Use the work sheets when setting parameters of the system or mailboxes. To perform settings effectively, it is recom- mended to note the values on the work sheets before enter- ing them into the system. The procedure to reach each setting is described on top of each worksheet: Key names on the keyboard for System Administrator and telephone key numbers for other man-...
Page 658 How to Use the Work Sheets System Administration Top Menu The following is the menu tree of the system administration. 1. Program No. of mailboxes, Personal greeting length, System 1. Voice Mail 1. System Mailbox Parameter message retention time, System message length, Parameter System mailbox capacity.
Page 659 How to Use the Work Sheets 5. Custom Select Service (1-16) Description, Menu Repeat Cycle Call Transfer Service Anytime, Wait for Second digit, NO DTMF Input Settings operation, keypad Assignment. 1. Mailbox Mailbox No., Ext., Owner’s name, COS No., Message retention time, capacity, length, 2.
Page 660: Chapter 2 Index
Chapter 2 Index This Index may be useful when searching for the work sheet that you need or when searching for more information in the Manager’s Guide. First, find the term from the index arranged in alphabetical order, then look up the page for the Work Sheets or in the Manager’s Guide for more information.
Page 661 Index Ref. Page in Ref. Page in Work Sheets Detailed Edition Alarm Indicator ..................M-2-4 ASCII Terminal ..................M-1-8 Automated Attendant Setting ..............M-3-18 Automated Attendant Setting — Call Queuing Announcement Mode ..W-3-13 ....... M-3-18 Automated Attendant Setting — Department Dialing ........
Page 662 Index Ref. Page in Ref. Page in Work Sheets Detailed Edition Data Terminal ............. W-1-4 ......M-2-17 Department Dialing ..........W-5-4 ......M-3-18, M-5-21 Distribution List, Personal ..............U-1-75 Distribution List, System ........W-3-5, W-4-3 ... M-3-23, M-4-35 DSP Card ....................M-2-5 EIA Connector ............
Page 663 Index Ref. Page in Ref. Page in Work Sheets Detailed Edition Light-off sequence for Message Waiting Lamp ............W-3-19 ....... M-3-12 Light-on sequence for Message Waiting Lamp ............W-3-19 ....... M-3-11 Mailbox List ............W-3-7, W-4-2 ... M-3-23, M-3-47 Mailbox Owner’s Name ........W-5-2 ......M-4-24 Mailbox Parameter ..........
Page 664 Index Ref. Page in Ref. Page in Work Sheets Detailed Edition Reconnect Sequence ........... W-3-19 ....... M-3-11 Remote Administration ................M-4-65 RS-232C ............... W-3-16 ....... M-3-7 Running Indicator ................... M-2-4 SCSI ......................M-2-5 Silence Reduction ..........W-3-18 ....... M-3-8 Specifications ............
Page 665 Chapter 3 Work Sheets for System Administrator Contents System Administrator Password ......W-3-2 Mailbox Parameter Menu ......... W-3-3 External Message Delivery Parameter Menu ..W-3-4 System Group List ............. W-3-5 Mailbox Setup — Enter ..........W-3-6 Mailbox List ............... W-3-7 Call Services —...
Page 666: System Administrator Password
System Administrator Password System Administrator Password System Reset/Clear Password Note: Set the System Administrator’s password by executing PASS from the Utility Commands. W-3-2 Work Sheets System Administrator...
Page 667: Mailbox Parameter Menu
Mailbox Parameter Menu System Administration Top Menu → 1 → 1 → 1 Item Value to Select Value No. of Mailboxes 1 : 64* 2 : 128 3 : 192 4 : 256 5 : 320 6 : 384 7 : 448 8 : 512 Personal Greeting Length (sec) 8 —...
Page 668: External Message Delivery Parameter Menu
External Message Delivery Parameter Menu System Administration Top Menu → 1 → 1 → 2 Item Value to Select Value System External Message 1 — 9 (* 3) Delivery Duration Time (min) System External Message 1 : Disable Delivery Redialing Mode 2 : Enable* Company’s Telephone No.
Page 669: System Group List
System Group List System Administration Top Menu → 1 → 1 → 3 → 1 Group Mailbox No. Note: Please make photo copies of this sheet if necessary. Work Sheets W-3-5 System Administrator...
Page 670: Mailbox Setup - Enter
Mailbox Setup – Enter System Administration Top Menu → 1 → 1 → 4 → 1 Value Remarks Item Value to Select The Extension of the Owner Message Retention Time (day) 1 — 30 System* Message Length (min) 1 — 12 System* Mailbox Capacity 5 —...
Page 672: Call Services - Day Service Time
Call Services – Day Service Time System Administration Top Menu → 1 → 2 → 1 Day service start time Day service end time Day service start time Day service end time Day service start time Day service end time Day service start time Day service end time Day service start time...
Page 673: Call Services - Class Of Service Setting
Call Services – Class of Service Setting System Administration Top Menu → 1 → 2 → 2 → 1 ∼ 8 Port No. Service marks Outgoing Incoming Outgoing Incoming Outgoing Incoming Outgoing Incoming Outgoing Incoming Outgoing Incoming Outgoing Incoming Outgoing Incoming Work Sheets W-3-9...
Page 674: Call Services - Port Setting
Call Services – Port Setting System Administration Top Menu → 1 → 2 → 3 → 1 ~ 8 Item Value to Select Value Outgoing Call Service 1 : Disable 2 : Enable* Incoming Call Day Service 1 : Voice Mail* (CT,CC) 2 : Auto.
Page 675: Call Services - Outgoing Call Service Prompt
Call Services — Port Setting System Administration Top Menu → 1 → 2 → 3 → 1 ~ 8 Incoming Call Outgoing Call Port Service Service Company Greeting Service (Enable/ marks Prompt Disable) Greeting (System/User) Greeting No. Night Mode Daymode : Nightmode: Daymode : Nightmode:...
Page 676: Call Services - Rotary Telephone Service
Call Services — Rotary Telephone Service System Administration Top Menu → 1 → 2 → 5 Rotary Telephone Call Coverage Day Mode (G.D.M./OPERATOR EXTENSION) Rotary Telephone Call Coverage Night Mode (G.D.M./OPERATOR EXTENSION) W-3-12 Work Sheets System Administrator...
Page 677: Automated Attendant Setting
Automated Attendant Setting Department Dialing System Administration Top Menu → 1 → 3 → 1 Departmental Remarks Extension No. Dialing No. (Department name, etc.) Call Queuing Announcement Mode System Administration Top Menu → 1 → 3 → 2 Item Value Value to Select Call Queuing Announcement 1 : Disable...
Page 678 Automated Attendant Setting Operator’s Parameters System Administration Top Menu → 1 → 3 → 3 Item Value to Select Value Operator Service 1. Disable 2. Enable Operator’s Extension No. — (* 0) Operator’s Mailbox No. — (* 0) Operator No-answer Time 10 –...
Page 679 Automated Attendant Setting Extension Group System Administration Top Menu → 1 → 3 → 5 → 1 Extension Number Alternate Transfer Sequence System Administration Top Menu → 1 → 3 → 5 → 3 Item Value to Select Value Alternate Transfer Sequence D, F, R, T, S, W, X, A (* FWWX) *: Default...
Page 680: Hardware Settings - Rs-232C
Hardware Settings – RS-232C System Administration Top Menu → 1 → 4 → 1 Item Value to Select Value Baud Rate 1 : 150 2 : 300 3 : 600 4 : 1200 5 : 2400 6 : 4800 7 : 9600* 8 : 19200 Word Bit Length 1 : 7...
Page 681: Hardware Settings - Port Setting
Hardware Settings – Port Setting System Administration Top Menu → 1 → 4 → 2 → 1 Item Value to Select Value Flash Time 1: 100 msec* CPC Signal 1 : None 2 : 6.5 msec* 3 : 150 msec 4 : 300 msec 5 : 450 msec 6 : 600 msec...
Page 682: Hardware Settings - Silence Reduction
Hardware Settings – Silence Reduction System Administration Top Menu → 1 → 4 → 3 Item Value to Select Value Silence Reduction Level 1 : None 2 : Low* 3 : Medium 4 : High Silence Recording Time (sec) 1 — 30 (* 5) *: Default W-3-18 Work Sheets...
Page 683: Hardware Settings - Pbx Parameter
Hardware Settings – PBX Parameter System Administration Top Menu → 1 → 4 → 4 Value or Item Value to Select Command Extension Length 2—5 (* 3) Number of Digits for Outdial 0—8 (* 1) No-answer Time (sec) 10—60 (* 30) Pause Time (sec) 1—9 (* 2) D,F,R,T,S,W...
Page 684: System Initialize Menu
System Initialize Menu System Administration Top Menu → 4 Item Value to Select Value Mailbox No. Length 2—5 (* 3) First Digit of Extensions 0—9 (* 1—8) System Manager’s Mailbox No. (* 999) Message Manager’s Mailbox No. (* 998) Bulletin Manager’s Mailbox No. (* 997) *: Default W-3-20...
Page 685 Chapter 4 Work Sheets for System Manager Contents Mailbox List ............... W-4-2 Setting System Distribution List — Add ....W-4-3 Setting System Distribution List — Delete ....W-4-4 Setting System Parameters ........W-4-5 Setting System Manager’s Password ....... W-4-6...
Page 687: Setting System Distribution List - Add
Setting System Distribution List – Add [ ] + System Manager’s Mailbox No. → [4] → [3] Group Mailbox No. Note: Please make photo copies of this sheet if necessary. Work Sheets W-4-3 System Manager...
Page 688: Setting System Distribution List - Delete
Setting System Distribution List – Delete System Manager’s Mailbox No. → [4] → [3] Group No. Mailbox No. Mailbox No. Mailbox No. Mailbox No. W-4-4 Work Sheets System Manager...
Page 689: Setting System Parameters
Setting System Parameters [ ] + System Manager’s Mailbox No. → [4] → [4] Item Value to Select Value System Message Retention Time 1 — 7 (* 5) (day) System Message Length (min) 1 — 12 (* 3) System Mailbox Capacity 5 —...
Page 690: Setting System Manager's Password
Setting System Manager’s Password [ ] + System Manager’s Mailbox No. → [4] → [6] Password System Manager’s Mailbox W-4-6 Work Sheets System Manager...
Page 691 Chapter 5 Work Sheets for Message Manager Contents Mailbox Owner’s Name ..........W-5-2 Company Greetings ........... W-5-3 Department Dialing ........... W-5-5 Modifying Voice Prompt ........... W-5-5 Operator’s Extension ..........W-5-6 Company Name ............W-5-7 Message Manager’s Password ........W-5-8...
Page 692: Mailbox Owner's Name
Mailbox Owner’s Name Mailbox No. Mailbox Owner’s Name W-5-2 Work Sheets Message Manager...
Page 693: Company Greetings
Company Greetings Recording ..[ ] + Message Manager’s Mailbox No. → [3] → [4] → [1] [ ] + Message Manager’s Mailbox No. → [2] Selecting Mode ..Company Greeting No.: Message: Daymode Port No.: Nightmode Company Greeting No.: Message: Daymode Port No.:...
Page 694: Department Dialing
Department Dialing [ ] + Message Manager’s Mailbox No. → [3] → [2] → [1] Dialing Menu: Departmental Remarks Extension No. Dialing No. (Department name, etc.) W-5-4 Work Sheets Message Manager...
Page 695: Modifying Voice Prompt
Modifying Voice Prompt [ ] + Message Manager’s Mailbox No. → [3] → [3] Prompt No.: Prompt: Prompt No.: Prompt: Prompt No.: Prompt: Work Sheets W-5-5 Message Manager...
Page 696: Operator's Extension
Operator’s Extension [ ] + Message Manager’s Mailbox No. → [3] → [5] Operator’s Extension W-5-6 Work Sheets Message Manager...
Page 697: Company Name
Company Name [ ] + Message Manager’s Mailbox No. → [3] → [4] Company Name: Work Sheets W-5-7 Message Manager...
Page 698: Message Manager's Password
Message Manager’s Password [ ] + Message Manager’s Mailbox No. → [3] → [5] Message Manager’s Password W-5-8 Work Sheets Message Manager...
Page 699: Chapter 6 Work Sheets For Bulletin Manager
Chapter 6 Work Sheets for Bulletin Manager Contents Bulletin Messages ............W-6-2 Bulletin Manager’s Password ........W-6-3...
Page 700: Bulletin Messages
Bulletin Messages [ ] + Bulletin Manager’s Mailbox No. → [1] Bulletin Board Message No.: Message: Extension/Mailbox No.: Bulletin Board Message No.: Message: Extension/Mailbox No.: Bulletin Board Message No.: Message: Extension/Mailbox No.: W-6-2 Work Sheets Bulletin Manager...
Page 701: Bulletin Manager's Password
Bulletin Manager’s Password [ ] + Bulletin Manager’s Mailbox No. → [3] Bulletin Manager’s Password Work Sheets W-6-3 Bulletin Manager...
Page 702 Matsushita Electric Industrial Co., Ltd. Central P.O. Box 288, Osaka 530-91, Japan Printed in Japan PQQX11329YA F0295Y0...
Page 703 Voice Processing System KX-TVP150E MODEL NO. Summary of Operations for Managers...
Page 705 Introduction The Voice Processing system (VPS) is a convenient, easy-to-use telecommunications system. With it, recorded messages can be sent, received and retrieved at any time from any touch-tone telephone in the world. The VPS ensures that important calls will never go unanswered and will receive an appropriate response without fail.
Page 706 • The system features a bulletin board service that allows you to provide callers with news and infor- mation about your company. The caller can choose specifically the messages he or she wants to hear from all of those available. (See “Creating Bulletin Board Messages”...
Page 707 In the Voice Mail and Automated Attendant services, the following functions are always available after main command entry. They cannot be used, however, in cases where functions have been assigned to each number, or when entering the number, as some value (such as mailbox numbers) where it represents the original meaning (ex.
Page 708 Quick Tip When you finish your call, make sure to follow the prompt provided by the system to complete the current operation before actually hanging up the phone. If you have to hang up before the prompt is finished • Press .
Page 709 Chapter 1 Operation and Setup for Message Manager This chapter explains operations and setup using the touch-tone telephone for the Message Manager. Contents Accessing the Message Manager’s Mailbox ............ 1-2 Transferring Messages (from the General Delivery Mailbox) ..1-3 Changing the Company Greetings Mode ... 1-6 Setting Automatic Mode ......
Page 710: Accessing The Message Manager's Mailbox
Accessing the Message Manager’s Mailbox Dial an extension number which is connected to Voice Mail Service. Good morning/Good afternoon/Good evening You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 711 Transferring Messages (from the General Delivery Mailbox) Go to the Message Manager’s main command menu. Review the number of messages. To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3]. For help at any time, press [0].
Page 712: Transferring Messages (From The General Delivery Mailbox)
Transferring Messages (from the General Delivery Mailbox) Press to accept the number. To transfer, press [1]. To add mailbox number, press [2]. To review mailing list, press [3]. To cancel message transfer, press [ Press to transfer. To add your comment, press [1]. Otherwise, press [2].
Page 713 Transferring Messages (from the General Delivery Mailbox) Hint Step 4 — You can replay the previous message by pressing [1] twice. Help menu including this option can be obtained by pressing [0]. Step 5 — You can repeat the message by pressing [1].
Page 714: Changing The Company Greetings Mode
Changing the Company Greetings Mode Go to the Message Manager’s main command menu. To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3]. For help at any time, press [0]. Press for Changing the Company Greetings Mode menu.
Page 715: Setting Automatic Mode
Setting Automatic Mode Go to the Changing Company Greetings Mode menu. (See steps 1 — 2 in the Changing Company Greetings Mode.) Press to change the setting. To set company greeting mode to day mode, press [1]. To set the mode to night mode, press [2]. To set the mode to automatic mode, press [3].
Page 716 Setting Automatic Mode Press to accept. Current night-service start time for ..(Monday/Tuesday/../Sunday) To change the night-service start time, press [1]. Otherwise, press [2]. Repeat the Steps 4 — 6. (day mode → night mode) Hint Step 4 — You can accept the current setting by pressing [2].
Page 717: Recording Company Greetings
Recording Company Greetings Go to the Message Manager’s main command menu. To transfer messages from the general delivery mailbox, press [1]. To change the company greetings mode, press [2]. For other features, press [3]. For help at any time, press [0]. Press for Other Features.
Page 718 Recording Company Greetings Review the current greeting. To change this greeting, press [1]. Otherwise, press [2]. Press to change the greeting. To record, press [1]. To erase, press [2]. If you press [2], you will go to the prompt at Step 6 of the Company Greeting Assignment menu.
Page 719: Company Greeting Assignment
Company Greeting Assignment Go to the Recording Company Greetings menu. (See steps 1— 4 in Recording Company Greetings ) Review the greeting. To change this greeting, press [1]. Otherwise, press [2]. Press to accept it. This greeting will be played at port ..in day time (night time).
Page 720 Company Greeting Assignment Press to accept. To play this message at night time, press [1]. Otherwise, press [2]. (This prompt will not be played if you have already set the night time mode.) Press not to assign. Hint Step 5 — You can select not to assign by pressing [2].
Page 721: Recording The Department Dialing Menu
Recording the Department Dialing Menu Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 722 Recording the Department Dialing Menu Press to record. Please state the department dialing menu at the tone. To end recording, press [1]. To pause and restart recording, press [2]. State a message. To review, press [1]. To accept, press [2]. To record a new one, press [3].
Page 723: Programming The Department Dialing
Programming the Department Dialing Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 724 Programming the Department Dialing Review the current extension number. Current extension No. is ..Extension for department dialing is unassigned. To change this setting, press [1]. Otherwise, press [2]. Press to assign (change) the extension. Please enter the extension for department dialing followed by a hash sign.
Page 725: Resetting The Department Dialing
Resetting the Department Dialing Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 726 Resetting the Department Dialing Enter the department number. Current extension number is ... To delete the extension, press [1]. Otherwise, press [2]. Press to delete. 1-18 Message Manager...
Page 727: Department Dialing Report
Department Dialing Report Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 728 Department Dialing Report Hint Step 5 — You can receive the report for all extensions by pressing the hash key. 1-20 Message Manager...
Page 729 Modifying Voice Prompts Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 730 Modifying Voice Prompts Press to record a new prompt. Please state the prompt at the tone. To end recording, press [1]. To pause and restart recording, press [2]. State a prompt. Review the prompt. To review, press [1]. To accept the prompt, press [2]. To record a new prompt, press [3].
Page 731 Modifying Voice Prompts Prompt Modifiable Prompts ZERO THREE FOUR FIVE SEVEN EIGHT NINE MESSAGES FROM MAILBOX Good morning. You have reached the Voice Processing system. Good Afternoon. Good Evening. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 732: Modifying Voice Prompts
Modifying Voice Prompts Prompt Modifiable Prompts Please enter the first three or four letters of the person’s last name. For the letter ‘Q’, press [7]. For the letter ‘Z’, press [9]. If this is the person to whom you wish to leave a message, press [1].
Page 733 Modifying Voice Prompts Prompt Modifiable Prompts To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2]. To reply, press [4]. To rewind, press [5]. To fast forward, press [6]. To end this call, press [ To repeat this message, press [1].
Page 734 Modifying Voice Prompts Prompt Modifiable Prompts Please answer the following question at the tone. To end answering and receive the next question, press [1]. To end interview, press [ If you have any comment, please state it at the tone. Please enter the extension of the person whom you wish to call.
Page 735 Modifying Voice Prompts Prompt Modifiable Prompts This call is from --- . To answer the call, press [1]. Otherwise, press [2] and hang up. Redialing now. Please wait a moment. To retrieve the call, press [2]. To continue redialing, press [1]. Otherwise, press [2].
Page 736 Modifying Voice Prompts Prompt Modifiable Prompts To repeat this message, press [1]. To reply, press [2]. To rewind, press [5]. To fast forward, press [6]. To end this call, press[ This message is from --- . Please call --- . Company name is --- .
Page 737 Modifying Voice Prompts Prompt Modifiable Prompts (Menu Message of Custom Service 7) (Menu Message of Custom Service 8) (Menu Message of Custom Service 9) (Menu Message of Custom Service 10) (Menu Message of Custom Service 11) (Menu Message of Custom Service 12) (Menu Message of Custom Service 13) (Menu Message of Custom Service 14) (Menu Message of Custom Service 15)
Page 738 Recording the Company Name Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 739: Recording The Company Name
Recording the Company Name Press to end recording. To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4]. To erase and exit, press [ Press to accept. Your recording has been accepted. Hint Step 3 —...
Page 740: Customizing Your Mailbox
Customizing Your Mailbox Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 741 Customizing Your Mailbox Press to set the Operator’s extension. Please enter the Operator’s extension followed by a hash sign. Enter the extension and press a hash sign Review the extension. Press to accept. Hint Step 5, 10 — You can accept the current setting by pressing [2].
Page 742: Setting The Time And Date
Setting the Time and Date Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 743 Setting the Time and Date Press to change the current setting. Please enter the month, followed by a hash sign. Enter the month and press Please enter the day, followed by a hash sign. Enter the day and press Please enter the last two digits of the year, followed by a hash sign.
Page 744: Setting Up Message Waiting Notification
Setting up Message Waiting Notification Go to the Message Manager’s main command menu. Press for Other Features. To change the company greetings, press [1]. For department dialing programming, press [2]. To modify voice prompts, press [3]. To record a company name, press [4]. To customize your mailbox, press [5].
Page 745 Chapter 2 Operation and Setup for Bulletin Manager This chapter explains operations and setup using the touch-tone telephone for the Bulletin Manager. Contents Accessing the Bulletin Board Mailbox ..2-2 Customizing the Bulletin Board Mailbox ... 2-3 Creating Bulletin Board Messages (Level 0) ...........
Page 746: Accessing The Bulletin Board Mailbox
Accessing the Bulletin Board Mailbox Dial an extension number which is connected to the Voice Mail Service. Good morning/Good afternoon/Good evening You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 747: Customizing The Bulletin Board Mailbox
Customizing the Bulletin Board Mailbox Go to the Bulletin Manager’s main command menu. For bulletin board management, press [1]. To review the current bulletin board service, press [2]. To customize your mailbox, press [3]. Press to customize the mailbox. The current password is ../Password is unassigned.
Page 748: Creating Bulletin Board Messages (Level 0)
Creating Bulletin Board Messages (Level 0) Go to the Bulletin Manager’s main command menu. For bulletin board management, press [1]. To review the current bulletin board service, press [2]. To customize your mailbox, press [3]. Press to create a bulletin board message (Level 0).
Page 749 Creating Bulletin Board Messages (Level 0) To assign a mailbox, press [1]. Otherwise, press [2]. Press to proceed to the next step. 7’ Press to assign a mailbox and go to the Mailbox Assignment menu. (If you assign a mailbox, you cannot go to the next level.) Review the message.
Page 750: Creating Bulletin Board Messages (Level 1)
Creating Bulletin Board Messages (Level 1) Select a bulletin message for level 1 as in the operation at level 0. The bulletin message number is ..There is no bulletin message recorded or destination assigned. To record a message, press [1]. Otherwise, press [2].
Page 751 Creating Bullletin Board Messages (Level 1) Review the message. This is the new bulletin message. To edit the bulletin message, press [#]. (To select a bulletin message for level 2, enter a number [1] through [9].) Select the feature you want. Hint Step 1 —...
Page 752: Creating Bulletin Board Messages (Level 2)
Creating Bulletin Board Messages (Level 2) Select a bulletin message for level 2 as in the operation at previous levels. The bulletin message number is ..There is no bulletin message recorded or destination assigned. To record a message, press [1]. Otherwise, press [2].
Page 753 Creating Bulletin Board Messages (Level 2) Review the message. This is the new bulletin message. To edit the bulletin message, press [#]. (To select a bulletin message for level 3, enter a number [1] through [9].) Select the feature you want. Hint Step 1 —...
Page 754: Creating Bulletin Board Messages (Level 3)
Creating Bulletin Board Messages (Level 3) Select a bulletin message for level 3 as in the operation at previous levels. The bulletin message number is ..There is no bulletin message recorded or destination assigned. To record a message, press [1]. Otherwise, press [2].
Page 755 Creating Bulletin Board Messages (Level 3) Review the message. This is the new bulletin message. To edit the bulletin message, press [#]. (To select a bulletin message for level 4, enter a number [1] through [9].) Select the feature you want. Hint Step 1 —...
Page 756: Creating Bulletin Board Messages (Level 4)
Creating Bulletin Board Messages (Level 4) Select a bulletin message for level 4 as in the operation at previous levels. The bulletin message number is ..There is no bulletin message recorded or destination assigned. To record a message, press [1]. Otherwise, press [2].
Page 757 Creating Bulletin Board Messages (Level 4) Review the message. This is the new bulletin message. To edit the bulletin message, press [#]. Select the feature you want. Hint Step 1 — If the message for this number already exists, you can review it directly after the selection and go to Step 7.
Page 758: Erasing Bulletin Messages
Erasing Bulletin Messages Go to the Bulletin Message Editing menu. To record a new message, press [1]. To erase the message, press [2]. To review the message, press [3]. To assign an extension, press [4]. To assign a mailbox, press [5]. Press to erase the message.
Page 759: Assigning Extensions To Bulletin Board
Assigning Extensions to Bulletin Board Go to the Bulletin Message Editing menu. To record a new message, press [1]. To erase the message, press [2]. To review the message, press [3]. To assign an extension, press [4]. To assign a mailbox, press [5]. Press to assign an extension.
Page 760: Reviewing Bulletin Messages
Reviewing Bulletin Messages Go to the Bulletin Message Editing menu. To record a new message, press [1]. To erase the message, press [2]. To review the message, press [3]. To assign an extension, press [4]. To assign a mailbox, press [5]. Press to review the message.
Page 761: Recording Bulletin Messages
Recording Bulletin Messages Go to the Bulletin Message Editing menu. To record a new message, press [1]. To erase the message, press [2]. To review the message, press [3]. To assign an extension, press [4]. To assign a mailbox, press [5]. Press to record a bulletin message.
Page 762 Recording Bulletin Messages Hint Step 1 — In order to get to the Bulletin Message Editing menu, see steps 1 — 6 in the operation at each level. Step 2 — If there is no bulletin message, you can directly go to the Recording message menu.
Page 763: Assigning Mailboxes To Bulletin Board
Assigning Mailboxes to Bulletin Board Go to the Bulletin Message Editing menu. To record a new message, press [1]. To erase the message, press [2]. To review the message, press [3]. To assign an extension, press [4]. To assign a mailbox, press [5]. Press to assign a mailbox.
Page 764: Ending Bulletin Board Management
Ending Bulletin Board Management Go to the operation at level [0]. Review the message. To edit the bulletin message, press [#]. To select a bulletin message for level 1, enter a number [1] through [9]. Press to end bulletin manager service. To exit and start bulletin board changes, press [1].
Page 765 Memo...
Page 766 Memo...
Page 767 Memo...
Page 768 Memo...
Page 770 Matsushita Electric Industrial Co., Ltd. Central P.O. Box 288, Osaka 530-91, Japan PQQX11377YA Printed in Japan F0295Y0...
Page 771 Voice Processing System KX-TVP150E MODEL NO. Summary of Operations for Subscribers...
Page 773 Introduction The Voice Processing system (VPS) is a convenient, easy-to-use telecommunications system. With it, recorded messages can be sent, received and retrieved at any time from any touch-tone telephone in the world. The VPS ensures that important calls will never go unanswered and will receive an appropriate response without fail.
Page 774 (See “Enabling/Disabling the Interview Mailbox” on page 3-12 and “Recording Questions for the Interview Mailbox” on page 3-38.) For details of other functions and operations, please refer to the Detailed Edition. An Outline of the Contents of This Manual This Summary of Operations for Subscribers explains briefly the Voice Processing System (VPS) operations by touch-tone telephone for subscribers.
Page 775 ] to back up [#] [1] to dial by name [#] [2] Bulletin Board Service [#] [3] D [#] [5] Login [#] [6] Voice Mail Service [#] [7] to restart (Subscriber’s main command) [#] [8] to call transfer [#] [9] to exit the menu Some of the Text in This Manual Is Enclosed in Boxes: The system provides voice prompts to persons accessing it.
Page 776 Chapter 1 Operation for Subscribers — Receiving Messages This chapter tells you how to receive messages and what you can do with the received messages: Replying immediately, transferring messages with or without your additional message, and replaying messages. Contents Voice Mail Service Entry (main command) ........
Page 777: Voice Mail Service Entry (Main Command)
Voice Mail Service Entry (main command) Dial an extension number which is connected to Voice Mail Service. Good morning/Good afternoon/Good evening You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 778: Receiving Messages
Receiving Messages Go to the subscriber’s main command menu. Check the announcement of the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press to use the Receiving Messages menu.
Page 779: Immediate Reply
Immediate Reply Go to the Receiving Messages menu. (See steps 1 — 5 in Receiving Messages) Press for Immediate Reply. To call message sender, press [1]. To record a message, press [2]. Press to record a message. I’ll deliver this message to the mailbox ..Please leave me a message at the tone.
Page 780: Message Transfer
Message Transfer Go to the Receiving Messages menu. (See steps 1 — 5 in Receiving Messages) Press to use the Message Transfer menu. Please enter the mailbox number to which this message should be transferred. To enter by name, please press a hash sign and [1].
Page 781: Message Transfer With Additional
Message Transfer with Additional Message 1 – 6 Same as Message Transfer. Press to record a comment. To add your comment before this message, press [1]. To add your comment after this message, press [2]. Choose and press it. Please state your comment at the tone. To end recording, press [1].
Page 782: Repeating Messages
Repeating Messages Go to the subscriber’s main command menu. Check the announcement of the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press to use the Receiving Messages menu.
Page 783: Rewinding Messages
Rewinding Messages Go to the subscriber’s main command menu. Check the announcement of the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press to use the Receiving Messages menu.
Page 784: Fast Forwarding Messages
Fast Forwarding Messages Go to the subscriber’s main command menu. Check the announcement of the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press to use the Receiving Messages menu.
Page 785: Erasing Messages
Erasing Messages Go to the subscriber’s main command menu. Check the announcement of the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press to use the Receiving Messages menu.
Page 786: Replaying Previous Messages
Replaying Previous Messages Go to the subscriber’s main command menu. Check the announcement of the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press to use the Receiving Messages menu.
Page 787: Playing The Next Message
Playing the Next Message Go to the subscriber’s main command menu. Check the announcement of the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press to use the Receiving Messages menu.
Page 788: Scanning Messages
Scanning Messages Go to the Receiving Messages menu. (See steps 1 — 5 in Receiving Messages) Press for the Help menu. To repeat this message, press [1]. To replay the previous message, press [1] twice. To play the next message, press [2]. To erase this message, press [3].
Page 789 Scanning Messages Hint Step 2 — If you do not want to listen to the Help menu, you can go to step 4 directly. 1-14 Subscriber — Receiving...
Page 790 Chapter 2 Operation for Subscribers — Sending Messages This chapter tells you how to send messages: recording and delivery. Contents Voice Mail Service Entry (main command) ........2-2 Call Transfer ..........2-3 Message Delivery .......... 2-4 Recording Messages ........2-6 Recording Messages (for Non-Subscribers) ......
Page 791: Voice Mail Service Entry (Main Command)
Voice Mail Service Entry (main command) Dial an extension number which is connected to Voice Mail Service. Good morning/Good afternoon/Good evening You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 792: Call Transfer
Call Transfer Go to the subscriber’s main command menu. Review the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press for the Help menu. To receive a message, press [1].
Page 793: Message Delivery
Message Delivery Go to the subscriber’s main command menu. Review the number of messages. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3]. For help at any time, press [0]. Press for Message Delivery. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 794 Message Delivery Press to record a message. Please leave me a message at the tone. To end recording, press [1]. To pause and restart recording, press [2]. Speak your message at the tone. Press to end recording. To review, press [1]. To accept, press [2].
Page 795: Recording Messages
Recording Messages Go to the Recording Messages Menu. Please leave me a message at the tone. To end recording, press [1]. To pause and restart recording, press [2]. Speak your message after the tone. Press to end recording. To review, press [1]. To accept, press [2].
Page 796: Recording Messages (For Non-Subscribers)
Recording Messages (for Non-Subscribers) Call the VPS and get to the Voice Mail Service. Good morning/Good afternoon/Good evening You have reached the Voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 797: Recording Messages (From A Rotary Phone)
Recording Messages (from a rotary phone) Call the VPS and get to the Voice Mail Service. Good morning/Good afternoon/Good evening You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 798: Setting Delivery Time, Urgent/Private Status
Setting Delivery Time, Urgent/Private Status 1 – 9 Same as Message Delivery. After the recording, To set delivery time or private status, press [1]. Otherwise, press [2]. Press to set message type. If this is an urgent message, press [1]. Otherwise [2].
Page 799 Setting Delivery Time, Urgent/Private Status To change this setting, press [1]. Otherwise, press [2]. Press to accept. If this is a private message, press [1]. Otherwise, press [2]. Select (A message which is specified as ‘Private’ cannot be transferred to other mailboxes.) Return to the subscriber’s main command menu.
Page 800: Checking Mailbox Distribution
Checking Mailbox Distribution Go to the subscriber’s main command menu. Press for Other Features. To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press to check distribution status. You have ..messages to verify. Message for ..
Page 801 Checking Mailbox Distribution Select Hint Step 4 — You can press another key for another feature. 2-12 Subscriber — Sending...
Page 802: Recording External Delivery Messages
Recording External Delivery Messages Go to the subscriber’s main command menu. Press for Other Features. Press for the Help menu. To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. (To set up message waiting notification, press [4].) (For external message delivery, press [5].) (To record guest messages, press [6].)
Page 803 Recording External Delivery Messages To change the telephone number, press [1]. To accept, press [2]. To review, press [3]. To add more digits to the number, press [4]. To insert a pause, press [5]. To set dial mode, press [6]. To insert a wait for dial tone, press [7].
Page 804 Recording External Delivery Messages Enter the Date and press The telephone number is ..The password is ../Password is unassigned. This external message delivery is scheduled to call ..on ..at ..(right away). To change this setting, press [1]. Otherwise, press [2].
Page 805 Checking External Message Delivery Status Go to the subscriber’s main command menu. Press for Other Features. Press for the Help menu, then press External Message Delivery. To record an external delivery message, press [1]. To check external message delivery status, press [2].
Page 806: Checking External Message Delivery Status
Checking External Message Delivery Status Press for the Help menu. (If you wish to reschedule, press [1].) To check the next message, press [2]. To repeat this schedule, press [3]. To replay the previous message, press [4]. Press to reschedule the setting. If you wish to cancel this external message delivery, press [1].
Page 808 Chapter 3 Setup for Subscribers This chapter describes the setup procedures using the touch-tone telephone for subscribers. Contents Voice Mail Service Entry (main command) ........3-2 Setting the Call Blocking Status ....3-3 Setting the Call Screening Status ....3-4 Alternate Extension Transfer Status Setting ..
Page 809: Voice Mail Service Entry (Main Command)
Voice Mail Service Entry (main command) Dial an extension number which is connected to the Voice Mail Service. Good morning/Good afternoon/Good evening You have reached the voice processing system. Please enter the mailbox number of the person for whom you wish to leave a message.
Page 810: Setting The Call Blocking Status
Setting the Call Blocking Status Go to the subscriber’s main command menu. Press for Other Features. To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press for automated attendant status. To set call transfer status, press [1]. To set alternate extension transfer status, press [2].
Page 811: Setting The Call Screening Status
Setting the Call Screening Status 1 – 5 Same as for the Setting call blocking status. To enable call blocking, press [1]. To disable, press [2]. Press to disable the call blocking. Call screening is (enabled/disabled). To enable call screening, press [1]. To disable, press [2].
Page 812: Alternate Extension Transfer Status Setting
Alternate Extension Transfer Status Setting Go to the subscriber’s main command menu. Press for Other Features. To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press for Automated Attendant status. To set call transfer status, press [1]. To set alternate extension transfer status, press [2].
Page 813: Setting Up The Alternate Extension
Setting Up the Alternate Extension Go to the subscriber’s main command menu. Press for Other Features. To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press for Automated Attendant status. To set call transfer status, press [1]. To set alternate extension transfer status, press [2].
Page 814 Setting Up the Alternate Extension Press to set the extension. Please enter the alternate extension followed by a hash sign. Enter the extension number. Review the number you have just entered. Press to accept. Hint Step 6 — You can accept the status by pressing [2].
Page 815: Recording Personal Bulletin Messages
Recording Personal Bulletin Messages Go to the subscriber’s main command menu. Press for Other Features. Press for Automated Attendant status. To set call transfer status, press [1]. To set alternate extension transfer status, press [2]. For other options, press [0]. Press for the Help menu, then press record personal bulletin messages.
Page 816 Recording Personal Bulletin Messages Review the next message. The bulletin message ... is ... /The bulletin message ... is not recorded. To change this message, press [1]. Otherwise, press [2]. Press to record a message. To record a new message, press [1]. To erase this message, press [2].
Page 817: Setting Personal Bulletin Board Status
Setting Personal Bulletin Board Status Get to the subscriber’s main command menu. Press for Other Features. To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press for Automated Attendant Status. To set call transfer status, press [1]. To set alternate extension transfer status, press [2].
Page 818 Setting Personal Bulletin Board Status Hint Step 4 — You can skip hearing other options. Subscriber — Sending 3-11...
Page 819: Enabling/Disabling The Interview Mailbox
Enabling/Disabling the Interview Mailbox Go to the subscriber’s main command menu. Press for Other Features. Press for setting Automated Attendant Status. To set call transfer status, press [1]. To set alternate extension transfer status, press [2]. For other options, press [0]. Press for other options.
Page 820: Customizing Your Mailbox
Customizing Your Mailbox Go to the subscriber’s main command menu. Press for Other Features. Press for Mailbox Management. To customize your mailbox, press [1]. To change the mailbox parameters, press [2]. To set the group distribution lists, press [3]. (For guest account management, press [4].) Press to customize your mailbox.
Page 821 Customizing Your Mailbox Review the current password status. Current password is ../Password is unassigned. To change this setting, press [1]. Otherwise, press [2]. Press to set the mailbox password. Please enter the password, followed by a hash sign. If you don’t need a password, press [#].
Page 822 Customizing Your Mailbox Press to record the owner’s name. Please say your name at the tone. Record your name. The owner’s name is ..To change the name, press [1]. To accept, press [2]. To erase the name, press [3]. Review the owner’s name and accept it by pressing Hint...
Page 823: Changing Mailbox Parameters
Changing Mailbox Parameters Go to the subscriber’s main command menu. Press for Other features. Press for Mailbox Management. To customize your mailbox, press [1]. To change the mailbox parameters, press [2]. To set the group distribution lists, press [3]. For guest account management, press [4].
Page 824 Changing Mailbox Parameters Review the setting and accept it by pressing The first part of your message will be played with time and date stamp and sender’s name during message scanning. Only the first part of your message will be played during messages canning.
Page 825 Changing Mailbox Parameters Review the call duration time and accept it by pressing External message delivery redialing is set to ‘YES’/‘NO’. To change this setting, press [1]. Otherwise, press [2]. Press to set external message delivery redial. To set external message delivery redialing to ‘YES’, press [1].
Page 826: Entry Of The Personal Group Distribution List
Entry of the Personal Group Distribution List Go to the subscriber’s main command menu. Press for Other Features. Press for Mailbox Management. To customize your mailbox, press [1]. To change the mailbox parameters, press [2]. To set the group distribution lists, press [3].
Page 827 Entry of the Personal Group Distribution List Enter the mailbox number to be added. Mailbox ..This is for ..To change this mailbox number, press [1]. Otherwise, press [2]. Press to accept the number. To continue adding members, press [1]. To end, press [2].
Page 828: Deleting From The Personal Group Distribution List
Deleting from the Personal Group Distribution List Go to the subscriber’s main command menu. Press for Other Features. Press for Mailbox Management. To customize your mailbox, press [1]. To change the mailbox parameters, press [2]. To set the group distribution lists, press [3].
Page 829 Deleting from the Personal Group Distribution List Press to delete the mailbox. The member is deleted from the list. Hint Step 7 — You can delete all members by pressing [1]. Step 8 — You can keep the mailbox by pressing [2].
Page 830: Setting Up A Guest Mailbox
Setting Up a Guest Mailbox Go to the subscriber’s main command menu. Press for Other Features. To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3]. Press for Mailbox Management. To customize your mailbox, press [1]. To change the mailbox parameters, press [2].
Page 831 Setting Up a Guest Mailbox Record the guest’s name. Please enter the 4 digit guest password. Enter the password. Guest number ..is for ..The password is ..To change this setting, press [1]. Otherwise, press [2]. Press to accept the setting.
Page 832: Deleting A Guest Mailbox
Deleting a Guest Mailbox Go to the subscriber’s main command menu. Press for Other Features. Press for Mailbox Management. To customize your mailbox, press [1]. To change the mailbox parameters, press [2]. To set the group distribution lists, press [3]. For guest account management, press [4].
Page 833: Listing Guest Mailboxes
Listing Guest Mailboxes Go to the subscriber’s main command menu. Press for Other Features. Press for Mailbox Management. To customize your mailbox, press [1]. To change the mailbox parameters, press [2]. To set the group distribution lists, press [3]. For guest account management, press [4].
Page 834: Message Waiting Lamp Notification Setting
Message Waiting Lamp Notification Setting Either Timed Message Notification or Immediate Message Notification can be set to operate together with Message Waiting Lamp Notification. Go to the subscriber’s main command menu. To receive a message, press [1]. To deliver a message, press [2]. For other features, press [3].
Page 835 Message Waiting Lamp Notification Setting To set timed message notification, press [1]. To set immediate message notification, press [2]. To assign a telephone number, press [3]. To set Timed Message Notification, follow the steps 4 to 11 on pages 3-29 and 3-30. 6’...
Page 836: Setting Timed Message Notification
Setting Timed Message Notification You have to assign the telephone number to be called beforehand. (See Notification Telephone Number Assignment.) Go to the subscriber’s command menu and press for Other Features. To check mailbox distribution, press [1]. For automated attendant status, press [2]. For mailbox management, press [3].
Page 837 Setting Timed Message Notification Press to set timed message notification. To enable timed message notification, press [1]. To disable, press [2]. Press to enable timed message notification. Timed message notification is enabled. First notification time is ..Review notification parameters. To change this setting, press [1].
Page 838: Setting Immediate Message Notification
Setting Immediate Message Notification You have to assign the telephone number to be called beforehand. (See Notification Telephone Number Assignment.) Go to the subscriber’s main command menu. Press for Other Features. Press for the Help menu, then press Message Notification. To notify with a message waiting lamp, press [1].
Page 839 Setting Immediate Message Notification Press to enable/disable immediate message notification. Immediate message notification is enabled/ disabled. Hint Step 3 — You can skip hearing the Help menu. Step 6 — You can disable by pressing [2]. Step 7 — If you set the Immediate message notificaion enable, it is a good idea to record in your Personal Greeting as follows:...
Page 840: Notification Telephone Number Assignment
Notification Telephone Number Assignment Go to the subscriber’s main command menu. Press for Other Features. Press for the Help menu, then press Message Waiting Notification. To notify with a message waiting lamp, press [1]. Otherwise, press [2]. Press for sub menu. To set timed message notification, press [1].
Page 841 Notification Telephone Number Assignment Enter the telephone number. This telephone number is ..To change the telephone number, press [1]. To accept, press [2]. To review, press [3]. To add more digits to the telephone number, press [4]. To insert a pause, press [5]. To set dial mode, press [6].
Page 842: Recording A Message In A Guest Mailbox
Recording a Message in a Guest Mailbox You have to set the guest mailbox beforehand. (See Setting up a Guest Mailbox.) Go to the subscriber’s main command menu. Press for Other Features. Press for the Help menu, then press the Guest Account. Guest mailbox ..
Page 843: Setting Answer Length For The Interview Mailbox
Setting Answer Length for the Interview Mailbox Go to the subscriber’s main command menu. Press for Other Features. Press for the Help menu, then press Interview Mailbox management. To record the question, press [1]. To set the answer length, press [2]. To erase the question, press [3].
Page 844 Setting Answer Length for the Interview Mailbox Press for the desired message length. Check the length that you have just entered. To change this setting, press [1]. Otherwise, press [2]. Accept the length by pressing Review the next question and its answer length. Repeat steps 5 —...
Page 845: Recording Questions For The Interview Mailbox
Recording Questions for the Interview Mailbox Go to the subscriber’s main command menu. Press for Other Features. Press for the Help menu, then press Interview Mailbox Management. To record the question, press [1]. To set the answer length, press [2]. To erase the question, press [3].
Page 846 Recording Questions for the Interview Mailbox Press to end recording. To review, press [1]. To accept, press [2]. To record a new one, press [3]. To add, press [4]. To erase and exit, press [ Press to accept the question. Review the next question.
Page 847: Erasing Questions From The Interview Mailbox
Erasing Questions from the Interview Mailbox Go to the subscriber’s main command menu. Press for Other Features. Press for the Help menu, then press Interview Mailbox Management. To record the question, press [1]. To set the answer length, press [2]. To erase the question, press [3].
Page 848 Erasing Questions from the Interview Mailbox Hint Step 3 — You can skip hearing the Help menu. Step 6 — You can jump to the question by pressing [#], then the question number and [#]. Subscriber — Sending 3-41...
Page 849 Matsushita Electric Industrial Co., Ltd. Central P.O. Box 288, Osaka 530-91, Japan PQQX11376YA Printed in Japan F0295Y0...

Panasonic KX-TVP150E Overview

Table of Contents

Chapter 3 Overview of System

Chapter 4 Overview of Subscriber

Table of Contents

Chapter 1 Introduction

System Manager's Guide

Message Manager's Guide

Chapter 5 Message Manager's Guide

Settings

Receiving Messages

Chapter 2 Receiving Messages

Sending Messages

Voice Mail Service

Automated Attendant Service

Work Sheets

Work Sheets for System Administrator

Work Sheets for Message Manager

Chapter 6 Work Sheets for Bulletin Manager

Manager

Quick Links

Chapters

Related Manuals for Panasonic KX-TVP150E

Summary of Contents for Panasonic KX-TVP150E