Sv8100 Communications Analyst Enterprise - NEC Univerge SV8100 Features And Specifications Manual

Hide thumbs Also See for Univerge SV8100:

Table of Contents

UNIVERGE SV8100

SV8100 Communications Analyst Enterprise

SV8100 Communications Analyst Enterprise is an easy to use, graphically oriented software package

that allows you to monitor and analyze telephone calls, understand telephone usage, and cut costs.

Incoming and outgoing calls are tracked accurately along with the date and time of the call. When the

incoming telephone call must be tracked with name and/or telephone numbers, SV8100

Communications Analyst Enterprise requires Caller ID service from the local telephone company.

SV8100 Communications Analyst Enterprise increases productivity, facilitates billing, and helps detect

toll fraud and telephone abuse. It also has powerful tabular (text) and graphic report generating ability.

Reports include extension/line summaries, date, time, and department summaries, longest/most

expensive calls, and most frequently called numbers. These reports can be used to analyze your

telephone as a critical business communication tool, improve its business effectiveness, and reduce

your telephone costs. A report can be generated showing calling patterns by volume or duration on a

color-coded United States map. This can help Customer Support, Sales Order, or Telemarketing

business become more focused, more productive, and more cost effective.

SV8100 Communications Analyst Enterprise keeps track of:

The date and time calls were made or received

The duration of each call

Which extension made or received the call

The CID/ANI, DNIS of the caller

The trunk or line numbers that handled the call

Account codes and authorization codes used for the call

CCIS calls are now logged with extension number and trunks used for CCIS. These trunks can be

placed in a different line group in order to track usage across a CCIS link using the Traffic Analysis

add-on feature.

Highlights of SV8100 Communications Analyst Enterprise and SMB8000 Communications

Network based.

Fraud Alert. This module can generate alarms by email, pager screen, screen pop-up, or .wav file.

when it detects user defined patterns in the call records.

Automatic report and data archival scheduling, to include automatic emailing of reports to

predetermined destinations.

Real-time inbound/outbound call monitoring.

SV8100 Communications Analyst Enterprise