Toshiba e-STUDIO 191F Operating Instructions Manual page 54

Problem Solving
Info.
Code
715 TCP/IP connection timed out.
716 Cannot log on to the designated SMTP Server.
717 Incomplete SMTP Protocol transmission. SMTP
Server's hard disk may be full.
718 Page Memory Overflow occurred while receiving
printing data. The paper size selected within your
application to print is larger than the paper size
loaded in the Paper Tray(s).
719 Received data via LAN is in a format that is not
supported.
720 Cannot connect to the POP Server (Incorrect POP
Server IP Address). POP Server is down.
721 Cannot connect to the POP Server. (User Name or
Password error)
722 Failed to obtain IP address from the DHCP Server.
725 DNS Server connection timed out. DNS Server is
down.
726 Received an error response from the DNS Server.
728 The document was sent to the Internet Fax in an
incompatible file format (PDF). TIFF file format is
required for Internet Fax.
PDF file format is only used when using the Scan-to-
Email feature.
729 Failed to authenticate (SMTP Authentication) when
connecting with the SMTP Server.
730 Cannot retrieve the Journal nor program the Internet
Parameters and the Auto Dialer remotely via Email
from a PC.
731 The dialer buffer for manual dialing was full (50
stations) when the Relay Transmission Request was
received.
1
NOTE
1. After identifying the problem and taking the recommended action, if the Information Codes keep occurring or if Information
Codes that are not listed in the above table appear, please contact your local TOSHIBA Authorized Dealer.
54
Meaning Possible Action
Check the Internet Fax Parameter
settings. Verify the IP Address, Default
Gateway IP Address, SMTP Server IP
Address.
Check the SMTP Server IP Address
setting. Contact the Network
Administrator.
SMTP Server is defective.
Contact the Network Administrator.
Check the document size and
resolution.
Ask sender to resend in a supported
size and resolution.
Ask the originator to resend with a
supported file attachment format:
* In a TIFF format.
* Image data equivalent to recording
paper size.
Check the POP Server IP Address.
Contact the Network Administrator.
Check the POP User Name and
Password or the APOP settings.
Contact the Network Administrator.
Check the 10Base-T/100Base-TX cable
connection.
Confirm that the Internet Parameter and
the DHCP Server are correctly
configured before plugging or
unplugging the power cord of the
machine from the wall outlet.
Contact the Network Administrator.
Check the DNS Server IP Address.
Contact the Network Administrator.
Check the POP Server Name.
Check the SMTP Server Name.
Change the Fax Parameter No.177
(XMT FILE TYPE) to "TIFF".
(Refer to the Fax Parameter in the
Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
Check the SMTP Authentication. User
Name and Password.
Contact the Network Administrator.
Check that the Fax Parameter No. 158
(PC REMOTE UPDATE) is set to
"2:Valid".
Request the sender to resend the Relay
Transmission Request after the
reserved communication is finished.
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