Compaq N620c Maintenance And Service Manual
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Compaq N620c Maintenance And Service Manual

Compaq N620c Maintenance And Service Manual

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Maintenance and Service Guide

Compaq Evo Notebook N620c Series
Compaq Evo Notebook N610c Series
Compaq Evo Notebook N610v Series
Compaq Evo Notebook N600c Series
Document Part Number: 279362-003
May 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.

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  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide Compaq Evo Notebook N620c Series Compaq Evo Notebook N610c Series Compaq Evo Notebook N610v Series Compaq Evo Notebook N600c Series Document Part Number: 279362-003 May 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive...
  • Page 2 © 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in U.S. and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: Table Of Contents

    Selecting from the Advanced Menu... . . 2–5 2.2 Using Compaq Diagnostics ....2–7 Obtaining, Saving, or Printing Configuration Information .

  • Page 4: Illustrated Parts Catalog

    Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location ..... . 3–1 3.2 Notebook System Major Components ... 3–2 3.3 Miscellaneous Plastics Kit Components .

  • Page 5: Specifications

    Contents 5.10 Switch Cover ......5–27 5.11 Display ........5–29 5.12 Top Cover.

  • Page 6: Product Description

    Product Description The Compaq Evo Notebook N620c, N610c, N610v, and N600c Series offer advanced modularity, Mobile Intel Pentium 4 and Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Evo Notebook N620c, N610c, N610v,...

  • Page 7: Models

    Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-5. Table 1-1 Compaq Evo Notebook N620c, N610c, N610v, and N600c Model Naming Conventions N620 XXXXXX-XXX Description Options Brand/Series N = Notebook 620 = N620c series designator 6c = N610c series...
  • Page 8 Product Description Table 1-1 Compaq Evo Notebook N620c, N610c, N610v, and N600c Model Naming Conventions (Continued) Display type/ P = SXGA+ (1400 × 1050) 4 = 14.x-inch size/resolution X = XGA (1024 × 768) Hard drive size 60 = 60 GB...
  • Page 9 Product Description Table 1-2 Compaq Evo Notebook N620c Models The following Evo Notebook N620c models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.4-Ah lithium ion (Li ion) battery pack ■ 3-year warranty on parts, labor, and on-site, next business day response ■...
  • Page 10 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE271A UUF Korea DE271A AB1 Australia DE271A ABG The Netherlands DE271A ABH Belgium DE271A UUG Norway DE271A ABN Czech Republic DE271A AKB People’s DE271A AB2 Denmark DE271A ABY...
  • Page 11 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE270A UUF Korea DE270A AB1 Australia DE270A ABG The Netherlands DE270A ABH Belgium DE270A UUG Norway DE270A ABN Czech Republic DE270A AKB People’s DE270A AB2 Denmark DE270A ABY...
  • Page 12 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE265A UUF Koran DE265A AB1 Australia DE265A ABG Latin America DE265A ABM Belgium DE265A UUG The Netherlands DE265A ABH Brazil DE265A AC4 Norway DE265A ABN Czech Republic DE265A AKB People’s...
  • Page 13 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE264A UUF Korea DE264A AB1 Australia DE264A ABG Latin America DE264A ABM Belgium DE264A UUG The Netherlands DE264A ABH Brazil DE264A AC4 Norway DE264A ABN Czech Republic DE264A AKB People’s...
  • Page 14 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE263A UUF Korea DE263A AB1 Australia DE263A ABG Latin America DE263A ABM Belgium DE263A UUG The Netherlands DE263A ABH Brazil DE263A AC4 Norway DE263A ABN Czech Republic DE263A AKB People’s...
  • Page 15 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE262A UUF Korea DE262A AB1 Australia DE262A ABG Latin America DE262A ABM Belgium DE262A UUG The Netherlands DE262A ABH Brazil DE262A AC4 Norway DE262A ABN Czech Republic DE262A AKB People’s...
  • Page 16 Product Description Table 1-3 Compaq Evo Notebook N610c Models The following Evo Notebook N610c models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah Li ion battery pack ■ 3-year warranty on parts, labor, and on-site, next business day response ■...
  • Page 17 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) The following Evo Notebook N610c models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah Li ion battery pack ■ 3-year warranty on parts and labor ■...
  • Page 18 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470050-987 Korea 470050-991 Australia 470050-986 Latin America 470050-984 Belgium 470050-963 The Netherlands 470050-972 Brazil 470050-985 Norway 470050-973 Czech Republic 470050-964 People’s 470050-988 Denmark 470050-965 Republic European 470054-625 of China...
  • Page 19 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470050-438 The Netherlands 470050-398 Australia 470050-421 Norway 470050-400 Belgium 470050-371 People’s 470050-439 Brazil 470050-419 Republic Czech Republic 470050-374 of China Denmark 470050-378 Portugal 470050-403 France 470050-379 Russia 470050-404...
  • Page 20 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470050-572 Latin America 470050-569 Australia 470050-571 The Netherlands 470050-555 Belgium 470050-538 Norway 470050-558 Brazil 470050-570 People’s 470050-573 Czech Republic 470050-539 Republic Denmark 470050-541 of China France 470050-544 Portugal...
  • Page 21 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470050-502 The Netherlands 470050-471 Australia 470050-498 Norway 470050-473 Belgium 470050-456 People’s 470050-505 Brazil 470050-497 Republic Czech Republic 470050-457 of China Denmark 470050-458 Portugal 470050-477 France 470050-459 Russia 470050-478...
  • Page 22 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470037-572 The Netherlands 470037-541 Australia 470037-570 Norway 470037-543 Belgium 470037-529 People’s 470037-577 Brazil 470037-569 Republic Czech Republic 470037-530 of China Denmark 470037-531 Portugal 470037-545 European 470048-135 Russia 470037-546...
  • Page 23 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470044-442 Korea 470044-446 Australia 470044-441 Latin America 470044-439 Belgium 470044-410 The Netherlands 470044-422 Brazil 470044-440 Norway 470044-423 Czech Republic 470044-411 People’s 470044-443 Denmark 470044-412 Republic European 470048-137 of China...
  • Page 24 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470037-714 The Netherlands 470037-696 Australia 470037-713 Norway 470037-697 Belgium 470037-687 People’s 470037-709 Brazil 470037-712 Republic Czech Republic 470037-688 of China Denmark 470037-689 Portugal 470037-699 European 470048-136 Russia 470037-700...
  • Page 25 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Belgium 470050-772 Norway 470050-785 Czech Republic 470050-773 Portugal 470050-786 Denmark 470050-774 Russia 470050-787 France 470050-775 Saudi Arabia 470050-771 Germany 470050-776 Slovenia 470050-790 Greece/Poland 470050-780 Spain 470050-792 Hungary 470050-781 Sweden/Finland 470050-825...
  • Page 26 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Belgium 470037-567 Norway 470037-602 Czech Republic 470037-571 Portugal 470037-604 Denmark 470037-573 Russia 470037-605 France 470037-578 Saudi Arabia 470037-562 Germany 470037-581 Slovenia 470037-606 Greece/Poland 470037-585 Spain 470037-607 Hungary 470037-586 Sweden/Finland 470037-608...
  • Page 27 Product Description Table 1-4 Compaq Evo Notebook N610v Models The following Evo Notebook N610v models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.4-Ah Li ion battery pack ■ 1-year warranty on parts and labor ■...
  • Page 28 Product Description Table 1-4 Compaq Evo Notebook N610v Models (Continued) The following Evo Notebook N610v models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty on parts and labor ■...
  • Page 29 Product Description Table 1-5 Compaq Evo Notebook N600c Models The following Evo Notebook N600c models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah Li ion battery pack ■ 3-year warranty on parts, labor, and on-site, next business day response ■...
  • Page 30 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 Belgium 470023-411 Russia 470023-436 Czech Republic 470023-412 Saudi Arabia 470023-430 Denmark 470023-415 Slovakia/ 470023-437 France 470023-416 Slovenia Germany 470023-419 Spain 470023-440 Greece/Poland 470023-420 Sweden/Finland 470023-441 Hungary 470023-422 Switzerland 470023-444...
  • Page 31 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 Asia Pacific 470053-685 Norway 470053-662 Australia 470053-686 People’s 470053-687 Belgium 470053-628 Republic Brazil 470053-684 of China Czech Republic 470053-631 Portugal 470053-664 Denmark 470053-640 Russia 470053-666 France 470053-644 Saudi Arabia...
  • Page 32 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 Asia Pacific 470053-592 Norway 470053-661 Australia 470053-594 People’s 470053-597 Belgium 470053-624 Republic Brazil 470053-590 of China Czech Republic 470053-634 Portugal 470053-663 Denmark 470053-643 Russia 470053-665 France 470053-645 Saudi Arabia...
  • Page 33 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 Belgium 470029-930 Russia 470029-989 Czech Republic 470029-936 Saudi Arabia 470029-985 Denmark 470029-939 Slovakia/ 470029-990 France 470029-941 Slovenia Germany 470029-945 Spain 470029-991 Greece/Poland 470029-951 Sweden/Finland 470029-992 Hungary 470029-982 Switzerland 470029-993...

  • Page 34: Features

    1.2 Features ■ The following processors are available, varying by notebook model: ❏ The Evo Notebook N620c features an Intel Pentium-M 1.6-, 1.5-, 1.4-, or 1.3-GHz processor, with 512-KB integrated L2 cache. ❏ The Evo Notebook N610c features a Mobile Intel Pentium 4 2.0-, 1.9-, 1.8-, 1.7-, or 1.6-GHz processor,...
  • Page 35 Universal serial bus (USB) ❏ Docking ❏ Parallel devices ❏ Serial devices ❏ Composite TV ❏ External keyboard/mouse ❏ RJ-45 network ❏ External monitor ❏ AC power ■ Stereo speakers providing Compaq Premier Sound 16-bit stereo sound 1–30 Maintenance and Service Guide...

  • Page 36: Clearing A Password

    Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).

  • Page 37: Notebook External Components

    Product Description 1.5 Notebook External Components The external components on the front and right side of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-2 and described in Table 1-5. Figure 1-2. Front and Right Side Components...
  • Page 38 Product Description Table 1-5 Front and Right Side Panel Components (Continued) Item Component Function Drive activity light Turns on when the hard drive, CD-, or DVD-ROM drive is accessed. Media Bay light Turns on when the diskette drive in the Media Bay or the optional external diskette drive is accessed.
  • Page 39 Product Description The Evo Notebook N620c, N610c, N610v, and N600c right side and rear panel components are shown in Figure 1-3 and described in Table 1-6. Figure 1-3. Right Side and Rear Panel Components— Evo Notebook N620c, N610c and N610v...
  • Page 40 Product Description Table 1-6 Right Side and Rear Panel Components (Continued) Item Component Function Parallel connector Connects a parallel device. USB connectors (2) Connect USB devices. RJ-45 jack Connects the network cable. A network (network models only) cable is not included with the notebook. Serial connector Connects a serial device.
  • Page 41 Product Description The Evo Notebook N600c right side and rear panel components are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Right Side and Rear Panel Components— Evo Notebook N600c Table 1-7 Right Side and Rear Panel Components Item Component Function...
  • Page 42 Product Description Table 1-7 Right Side and Rear Panel Components (Continued) Item Component Function Keyboard/mouse Connects an external keyboard or connector PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter. Parallel connector Connects a parallel device.
  • Page 43 Product Description The Evo Notebook N620c, N610c, and N610v bottom components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Bottom Components—Evo Notebook N620c, N610c, and N610v Table 1-8 Bottom Components Item Component Function Media Bay Accepts a diskette drive, CD- or DVD-ROM drive, or secondary battery pack.

  • Page 44: Serial Number

    Bottom Components (Continued) Item Component Function Serial number Identifies the notebook; needed when you call Compaq customer support. Docking connector Connects the notebook to the optional expansion base, convenience base, or port replicator. Air vents (2) Allow airflow to cool internal components.
  • Page 45 Product Description The Evo Notebook N600c bottom components are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Bottom Components—Evo Notebook N600c Table 1-9 Bottom Components Item Component Function Media Bay Accepts a diskette drive, optical drive, or secondary battery pack.
  • Page 46 Battery release latch Releases the battery pack from the battery compartment. Battery compartment Holds the battery pack. Serial number Identifies the computer; needed when you call Compaq customer support. Maintenance and Service Guide 1–41...
  • Page 47 Product Description The components on the top of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-7 and described in Table 1-10. Figure 1-7. Top Components Table 1-10 Top Components Item Component Function Num lock light On: Num lock is on and the embedded numeric keypad is enabled.
  • Page 48 Product Description Table 1-10 Top Components (Continued) Item Component Function Standby button Turns on the notebook if it is off. Initiates and exits Standby. When pressed with the key, initiates Hibernation. Stereo speakers (2) Produce stereo sound. Easy Access buttons (4) Provide quick access to the Internet.
  • Page 49 Product Description The keyboard components of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-8 and described in Table 1-11. Figure 1-8. Keyboard Components Table 1-11 Keyboard Components Item Component Function through Perform preset functions. function keys Embedded numeric Converts keys to a numeric keypad.

  • Page 50: Design Overview

    Product Description 1.6 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■...

  • Page 51: Troubleshooting

    Troubleshooting Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board.
  • Page 52 Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

  • Page 53: Selecting From The File Menu

    Troubleshooting Selecting from the File Menu Table 2-1 File Menu Select To Do This ■ System Information View identification information about the computer, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM.

  • Page 54: Selecting From The Security Menu

    To Do This Setup Password Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Power-on Password Enter, change, or delete a power-on password.

  • Page 55: Selecting From The Advanced Menu

    Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select To Do This Language (or press Change the Computer Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■...
  • Page 56 Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This ■ Device Options Change the parallel port mode from (continued) Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP). ■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* ■...

  • Page 57: Using Compaq Diagnostics

    Troubleshooting 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

  • Page 58: Obtaining, Saving, Or Printing Diagnostic

    Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.
  • Page 59 Troubleshooting 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

  • Page 60: Troubleshooting Flowcharts

    Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (OS) Loading 2.10 No OS Loading From Hard Drive, Part 1...

  • Page 61: Initial Troubleshooting

    Troubleshooting Flowchart 2.1 - Initial Troubleshooting Begin troubleshooting. Go to Is there Flowchart 2.2, power? No Power, Part 1. Check Beeps, LED board, LEDs, or error speaker messages? connections. Go to All drives Flowchart 2.17, working? Nonfunctioning Device. Go to Is there video? Flowchart 2.6, Go to...
  • Page 62 Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). Go to Power up Power up *Reset Flowchart 2.3, on battery on battery power. No Power, power? power? Part 2. Go to Power up Power up...

  • Page 63: No Power, Part 1

    Troubleshooting Flowchart 2.3 - No Power, Part 2 Continued from Flowchart 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Done Check battery by recharging, moving it to another computer, or replacing it. Replace power supply Power on?

  • Page 64: No Power, Part 2

    Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Power LED Done Reseat AC adapter in computer and at power source. Power on? Done External Internal or Power outlet Try different Replace external external AC...

  • Page 65: No Power, Part 3

    Troubleshooting Flowchart 2.5 - No Power, Part 4 Continued from Flowchart 2.4, No Power, Part 3. Open computer. Reseat loose Loose or components and damaged boards and parts? replace damaged items. Close computer and retest. Replace the following items (if applicable). Power on? Check computer operation after each replacement:...

  • Page 66: No Video, Part

    Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Docking station *To change from internal to Go to Stand-alone external display, use the hotkey Flowchart 2.7, or docking combination. No Video, Part 2. station? Stand-alone Internal or Adjust external Video OK? Done brightness.
  • Page 67 Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust Check brightness display of external brightness. monitor. Go to “A” in Video OK? Video OK? Flowchart 2.6, Done No Video, Part 1.

  • Page 68: Nonfunctioning Docking Station

    Troubleshooting Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Nonfunctioning docking station. Reseat power cord in docking station and power outlet. Check voltage Reinstall setting on notebook into docking station. docking station. Reset monitor cable connector at Docking docking station. station Done operating?

  • Page 69: No Operating System (Os) Loading

    Troubleshooting Flowchart 2.9 - No Operating System (OS) Loading No OS loading.* Reseat power *Before beginning troubleshooting, always cord in docking check cable connections, cable ends, and station and drives for bent or damaged pins. power outlet. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from...
  • Page 70 Troubleshooting Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Go to Flowchart 2.11, Nonsystem No OS Loading disk message? from Hard Drive, Part 2. Reseat external hard drive. OS loading? Done Boot from Go to...
  • Page 71 Troubleshooting Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Continued from Flowchart 2.10, No OS Loading Reseat from Hard Drive, hard drive. Part 1. 1. Replace hard CD or drive. diskette in 2. Replace system Hard drive drive? Done board.
  • Page 72 Troubleshooting Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. System Install OS files on hard and reboot. drive? Virus Clean virus. loading from Done on hard hard drive? drive? Run SCANDISK...
  • Page 73 Troubleshooting Flowchart 2.13 - No OS Loading from Diskette Drive OS not loading Reseat from Done diskette drive. loading? diskette drive. Install bootable Bootable Nonsystem diskette and diskette disk message? reboot computer. in drive? Go to Check diskette Boot Flowchart 2.17, for system files.

  • Page 74: No Os Loading From Cd- Or Dvd-Rom Drive

    Troubleshooting Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Install bootable No OS Bootable Disc disc and loading from disc in in drive? reboot CD- or drive? computer. DVD-ROM Drive. Install Try another bootable disc. bootable disc. Boots from Done CD or DVD?

  • Page 75: No Audio, Part 2

    Troubleshooting Flowchart 2.15 - No Audio, Part 1 Turn up audio internally or Audio? No audio. Done externally. Notebook in Go to Internal docking station Undock Flowchart 2.16, audio? (if applicable)? No Audio, Part 2. Replace the following docking station Go to components one at a time as applicable.
  • Page 76 Troubleshooting Flowchart 2.16 - No Audio, Part 2 Continued from Flowchart 2.15, No Audio, Part 1. Audio Reload driver in OS audio drivers. configured? Load drivers and Correct set configuration drivers for in OS. application? Connect to external speaker. Replace audio board and speaker Audio?

  • Page 77: Nonfunctioning Device

    Troubleshooting Flowchart 2.17 - Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Fix or Any physical Clear replace device detected? CMOS. broken item. Reattach device.

  • Page 78: Nonfunctioning Keyboard

    Troubleshooting Flowchart 2.18 - Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. Replace External system device board. works? Reseat internal keyboard connector (if applicable). Replace internal keyboard or cable. Done Done Replace system board. 2–28 Maintenance and Service Guide...

  • Page 79: Nonfunctioning Pointing Device

    Troubleshooting Flowchart 2.19 - Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External Replace device system works? board. Reseat internal pointing device connector (if applicable). Replace internal pointing device or cable. Done Done Replace system board.

  • Page 80: No Network Or Modem Connection

    Troubleshooting Flowchart 2.20 - No Network or Modem Connection No network or modem connection. Network Replace jack or or modem jack have jack active? activated. Connect Digital to nondigital line? line. Reload NIC/modem drivers and Done configured reconfigure. in OS? Disconnect all Replace power from...

  • Page 81: Serial Number Location

    Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1).

  • Page 82: Notebook System Major Components

    Illustrated Parts Catalog 3.2 Notebook System Major Components Figure 3-2. Notebook System Major Components 3–2 Maintenance and Service Guide...
  • Page 83 Table 3-1 Spare Parts: Notebook System Major Components Spare Part Item Description Number Displays For use with Evo Notebook N620c models only 14.1-inch, SXGA+, CTFT 319733-001 For use with Evo Notebook N610c and N610v models only: 14.1-inch, SXGA+, CTFT 291261-001 14.1-inch, XGA, CTFT...
  • Page 84 Illustrated Parts Catalog Notebook System Major Components (continued) 3–4 Maintenance and Service Guide...
  • Page 85 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Keyboard without pointing stick (for use with TouchPad models) Bosnia- 241428-B41 Israel 241428-BB1 Herzegovina/ Italy 241428-061 Croatia/ Japan 241428-291 Slovenia/ Korea 241428-AD1 Yugoslavia Latin America 241428-161 Brazil...
  • Page 86 Illustrated Parts Catalog Notebook System Major Components (continued) 3–6 Maintenance and Service Guide...

  • Page 87: Notebook Feet

    Mini PCI compartment cover (on Evo Notebook N600c models) Processor bracket Modem cable Hard drive bezel Disk cell RTC battery Mini PCI compartment cover (on Evo Notebook N620c, N610c, and N610v models) Memory expansion compartment cover (on Evo Notebook N600c models) Not illustrated:...
  • Page 88 Illustrated Parts Catalog Notebook System Major Components (continued) 3–8 Maintenance and Service Guide...
  • Page 89 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Memory expansion boards 266 MHz, 2DM (for Evo Notebook N620c models only) 1024 MB 316391-001 301576-001 768 MB 301575-001 512 MB 301574-001 384 MB...
  • Page 90 Illustrated Parts Catalog Notebook System Major Components (continued) 3–10 Maintenance and Service Guide...
  • Page 91 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number System boards For use with Evo Notebook N620c models only 319778-001 For use with Evo Notebook N610c and N610v 291581-001 models only For use with Evo Notebook N600c models only: Mobile Intel Pentium III processor 1.066 GHz-M...
  • Page 92 Illustrated Parts Catalog Notebook System Major Components (continued) 3–12 Maintenance and Service Guide...

  • Page 93: Mini Pci Communications Board

    Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Base enclosures For use with Evo Notebook N620c models only 310547-001 For use with Evo Notebook N610c and N610v models only 291265-001 For use with Evo Notebook N600c models only...
  • Page 94 Illustrated Parts Catalog Notebook System Major Components (continued) 3–14 Maintenance and Service Guide...
  • Page 95 Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Media Bay devices For use with all Evo Notebook N620c, N610c, N610v, and N600c models: Diskette drive 135233-001 24X Max CD-ROM drive 228746-001 228746-001 8X Max CD-RW drive...

  • Page 96: Miscellaneous Plastics Kit Components

    Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3 Miscellaneous Plastics Kit Components 3–16 Maintenance and Service Guide...

  • Page 97: Disk Cell Rtc Battery

    Memory expansion compartment cover (Evo Notebook N620c, N610c, and N610v models) Mini PCI compartment cover (Evo Notebook N600c models) Mini PCI compartment cover (Evo Notebook N620c, N610c, and N610v models) Memory expansion compartment cover (Evo Notebook N600c models) PC Card slot space savers...

  • Page 98: Mass Storage Devices

    Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3–18 Maintenance and Service Guide...
  • Page 99 Table 3-3 Mass Storage Devices Spare Part Item Description Number Hard drives For use with Evo Notebook N620c models only: 60 GB, 5400 RPM 309475-001 40 GB, 5400 RPM 309473-001 40 GB, 4200 RPM 309472-001 For use with Evo Notebook N610c and N610v...
  • Page 100 Illustrated Parts Catalog Mass Storage Devices (continued) 3–20 Maintenance and Service Guide...
  • Page 101 Illustrated Parts Catalog Table 3-3 Mass Storage Devices (Continued) Spare Part Item Description Number Optical drives For use with all Evo Notebook N620c, N610c, N610v, and N600c models: Diskette drive 135233-001 24X Max CD-ROM drive 228746-001 228746-001 8X Max CD-RW drive...

  • Page 102: Miscellaneous

    Illustrated Parts Catalog 3.5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Spare Part Description Number AC adaptors 90-Watt AC adapter power supply 239705-001 65-Watt AC adapter power supply 239704-001 50-Watt AC adapter power supply 120765-001 Bluetooth wireless communication MultiPort module 230336-001 Logo kit 304204-001...
  • Page 103 Illustrated Parts Catalog Table 3-4 Spare Parts: Miscellaneous (not illustrated) (Continued) Spare Part Description Number Power cord, black, 6 feet Australian 246959-011 Danish 246959-081 European/Middle Eastern/African 246959-021 Italian 246959-061 Japanese 246959-291 Korean 246959-AD1 Swiss 246959-AG1 U.K. English 246959-031 U.S. English 246959-001 RJ-11 P55 adapters Danish...

  • Page 104: Tools Required

    Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■...

  • Page 105: Service Considerations

    Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

  • Page 106: Preventing Damage To Removable Drives

    Removal and Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■...

  • Page 107: Preventing Electrostatic Damage

    Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

  • Page 108: Workstation Precautions

    Removal and Replacement Preliminaries ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyers made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.

  • Page 109: Grounding Equipment And Methods

    Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
  • Page 110 Removal and Replacement Preliminaries Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V...

This manual is also suitable for:

N600cN610cN610vEvo n610c series

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