Neopost IS-440 User Manual
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Neopost IS-440 User Manual

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IS-440
FRANKING MACHINE
USER'S GUIDE

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Summary of Contents for Neopost IS-440

  • Page 1 IS-440 FRANKING MACHINE USER'S GUIDE...

  • Page 3: Table Of Contents

    Table of Contents 1 Read this First What you will find in this Manual ..........3 Safety Requirements..............5 2 Meet Your Mailing System System Layout.................13 Accessories ................15 Control Panel Features ............16 Connections ................19 Power Management ..............22 3 Processing Mail Choosing a type of imprint ............27 Preparing and Starting your Work Session ......29 Processing [Normal] Mail ............37 Printing [PPI] Mail ..............49...
  • Page 4 7 Online Services Online Services Overview............. 131 Connecting to Online Services ..........132 Uploading Statistics .............. 135 System Online Services............136 8 Configuring your Mailing System Settings Overview ..............139 Logging in / out as the Supervisor ........140 Changing the Display Language .......... 142 Enabling/Disabling Sounds...........

  • Page 5: Read This First

    Read this First 1 Read this First This section contains important information about safety precautions and environ- mental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual ..........3 Safety Requirements ..............5 How to Disconnect your Mailing System................9...

  • Page 7: What You Will Find In This Manual

    What you will find in this Manual What you will find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual.
  • Page 8 Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail.

  • Page 9: Safety Requirements

    Safety Requirements Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a pro- tective ground contact.
  • Page 10 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 11 General Safety Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and • basic safety precautions for office equipment when using your Mailing System. To avoid damage, only use approved supplies (ink, tape, cleaners...).
  • Page 12 Telephone and LAN Connections Your Mailing System uses the telephone network to connect to the Postal Services and to your customer online services. You may also use a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate PC.
  • Page 13 Disconnecting your Mailing System How to Disconnect your Mailing System How to How to First switch your Mailing System to mode (see Turn the Mailing System to OFF Mode p.23). Disconnect your Mailing System Only unplug the power cord when the Mailing System is in mode or Sleep mode to avoid keeping the ink cartridge in an...

  • Page 15: Meet Your Mailing System

    Meet Your Mailing System 2 Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............13 Accessories................15 Control Panel Features ............16 Connections................19 Power Management ............22 How to Turn the Mailing System to Sleep Mode............. 22 How to Turn the Mailing System to OFF Mode...............

  • Page 17: System Layout

    System Layout System Layout System Components Rear Guide-Wall Guides envelopes into the feeder. Auto Feeder Automatically feeds the system with envelopes (optional). Weighing Platform Measures weight of mail pieces. Automatic Label Dis- Contains labels to be printed. penser Base Prints envelopes (or labels) and controls the Mailing System.
  • Page 18 Inside the system base Sealer Bottle Automatically seals mail when the function is acti- (if installed) vated. Cover Lift by front side to open. Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage credit and tracks post- (PSD) age usage.

  • Page 19: Accessories

    Accessories Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing- related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: to identify accounts through barcodes •...

  • Page 20: Control Panel Features

    Control Panel Features Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Slogan Indicates that a slogan will be printed. Date Displays the date that will be printed. Indicates that an ERA will be printed when present.
  • Page 21 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Credit Accesses credit management. Accesses preset imprint and account memories. These Job memories presets are managed by the supervisor.
  • Page 22 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc 2ABC 3DEFdef DEF3 4GHIghi GHI4 5JKLjkl JKL5 6MNOmno MNO6 7PQRSpqrs PQRS7 8TUVtuv TUV8 9WXYZwxyz...

  • Page 23: Connections

    Connections Connections Connectors Your Mailing System has an Universal Serial Bus (USB) port that allows you to connect to a modem, printer or other USB memory key. Power Connector To wall socket or feeder COM4 Future use COM2/3 To Weighing Platform(s) COM1 To auto feeder LAN Port...
  • Page 24 Connection Diagram View (without optional sealer) (with sealer) COM1 Feeder to Base connection COM2/3 Base to Weighing Platform(s) connection LAN Port To customer services and/or accounting software on a PC (optional) USB Modem To Telephone Cable Telephone Cable To wall socket (analog telephone line) Wall Socket Power Source...
  • Page 25 Power connectors Nota: Power connectors are shown in section Connectors p.19.

  • Page 26: Power Management

    Power Management Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.

  • Page 27: How To Turn The Mailing System To Off Mode

    OFF Mode If you want to turn OFF your system you can use the ON/OFF button located on the right side of the Base. How to Turn the Mailing System to OFF Mode How to Turn the How to Turn the Turn your system to 'Sleep' Mode (see Mailing System to Sleep Mode p.22)

  • Page 29: Processing Mail

    Processing Mail 3 Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and weighing method, and so on, depending on the type of process you need to apply to your mail. Choosing a type of imprint...........27 Preparing and Starting your Work Session......29 How to Sort Mail ......................

  • Page 31: Choosing A Type Of Imprint

    Choosing a type of imprint Choosing a type of imprint Customizing your imprint To process mail, you must first choose a 'Type of imprint' that matches the type of process you want to apply to your mail: printing postage for different rates, using prepaid imprints, printing 'Received' and the date on incoming mail, etc.
  • Page 32 Type of Process and Type of Imprint The table below indicates the 'Type of imprint' to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates, for each Type of imprint, the options available for each type of imprint.

  • Page 33: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparing and Starting your Work Session Preparation steps Performing these steps is recommended to help you to run your mail efficiently. Mail preparation involves: Sorting mail by type and task, to make processing faster (p.30) •...

  • Page 34: How To Sort Mail

    Sorting Mail by Type and Task To save time, sort your mail in groups that have similar characteristics. This will prevent you having to change the imprint parameters too often and allow you to fully benefit from the automatic features of your Mailing System, particularly Differ- ential Weighing that allows you to process mail much quicker.

  • Page 35: How To Log In And Start A Work Session

    Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System. At start-up, depending on specific supervisor settings: The access to the system may be open • You may have to enter a PIN code •...
  • Page 36 Home Screen [Normal] : If this screen is displayed, no other step is required to navigate through the system. Login Screen: If the Login Screen is displayed, enter your operator PIN code Account Screen: If the Account Screen is displayed, select your account as follows.

  • Page 37: How To Change The Current 'Type Of Imprint

    Selecting the Type of imprint For each stack of mail you have sorted (see p.30), select the type of imprint you need to process your mail as follows. How to Change the Current 'Type of imprint' How to Change Once you are logged in as user: the Current 'Type Either: of imprint'...
  • Page 38 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Look at the credit counter at the bottom of the screen, or: Press and enter to check your credit bal- ance. How to Add Credit to the PSD To add credit, see (Meter) p.81.

  • Page 39: How To Use The Feeder

    Using the Feeder The procedure below describes how to place a stack of mail pieces in the Hopper. Depending on the weighing method you choose to run mail, you may have to insert the envelopes one by one or place a stack of envelopes in the hopper. How to Use the Feeder How to Use Feeding a stack of mail pieces:...
  • Page 40 Thickness Setting: Depending on the thickness of your envelopes, you may have to adjust the thickness setting of the Feeder. Use this setting if several thin envelopes pass at one time through the feeder or, if thick envelopes are blocked at the entrance of the mail path. Open Feeder Cover.

  • Page 41: Processing [Normal] Mail

    Processing [Normal] Mail Processing [Normal] Mail In this Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of imprint [Normal], to apply postage using dif- ferent rates. See also Choosing a type of imprint About the use of the Type of imprint, see p.27.
  • Page 42 Check or change the type of imprint (if you are not in [Normal] mode. Imprint Press to access the screen: Imprint type To change the type of imprint, select and then Type of imprint select [Normal] in the screen. For more How to Change the Current 'Type of imprint' details, see p.33.
  • Page 43 Check or change the Date: After 5pm, the mailing system automatically advances the post- age date to the next day. When the notification screen pops up, please press Yes to con- firm. Date Date Select and then select a date option in the advance Today's date screen.
  • Page 44 Select a weighing Mode (if you did not enter any amount) Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Type p.63.

  • Page 45: How To Apply Normal Postage (Running Mail)

    Running Mail The way you will handle mail mainly depends on the weighing method you have Weighing Type chosen. The weighing method is indicated by the icon in the zone of the screen. If you need to change the current account before applying post- How to Change age (on account-enabled configurations), see Accounts...
  • Page 46 If you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser p.74). Press to print the labels. Differential Weighing In optional mode From the [Normal] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the Weighing Platform, and then follow the instructions on the screen or the...
  • Page 47 Differential Weighing Automatic Label In optional mode From the [Normal] home screen: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically.
  • Page 48 In other modes (Manual Weight Entry , no weight ...) From the [Normal] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness (see Mail Specifications p.215), press to print a label.

  • Page 49: How To Enter Postage Amount Manually (Settings)

    Applying Postage Manually Entered Sequence of Settings The procedure below outlines steps to enter the postage amount manually. The sequence is identical to p.37, except for the following: Postage must be set manually to the desired amount. • Make sure you have already completed the preparation steps Preparing and Starting your Work Session mentioned in p.29.
  • Page 50 To change the type of imprint:  Imprint Type Select the line.  Press [OK] and then select [Manual Amount Entry] in the Imprint screen.  Press [OK]. The following screens appears: Change the elements of the imprint: To check or change the Slogan selection: ...
  • Page 51 Imprint If needed, Change the date or date format from the screen as follows:  Date Select  Date advance Select a date option in the screen  No date advance Select to print the current date. For more How to Change the Date details, see p.67 Press...

  • Page 52: How To Apply Postage Manually Entered (Running Mail)

    Running Mail To run mail, follow the procedure below after you have completed the sequence in How to Enter Postage Amount Manually (Settings) p.45. How to Apply Postage Manually Entered (Running Mail) How to Apply The postage amount is displayed on the home screen. To print postage directly on mail pieces: Postage Insert the mail piece (or a label tape) into the mail path...

  • Page 53: Printing [Ppi] Mail

    Printing [PPI] Mail Printing [PPI] Mail Please contact your Customer Service when you use this feature. In this Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [PPI] type of imprint. See also Choosing a type of To choose the type of imprint to use for each type of mail, see...
  • Page 54 Press to access the imprint configuration menu. Select the PPI to use. Selecting a Pre-Paid Imprint (PPI) p.62. Select a weighing mode (if you did not enter any amount) To change the current weighing mode, press Weighing type select a weighing type in the screen.

  • Page 55: How To Process Ppi Mail (Running Mail)

    How to Process PPI Mail (Running Mail) How to Process Standard weighing mode ( ). From the [Normal ] home PPI Mail screen, to print postage directly on mail pieces: (Running Mail) Put the mail piece on the Weighing Platform. Weight The weight of the mail piece is displayed in the area...
  • Page 56 Differential weighing mode ( From the [PPI] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below. Withdraw the first mail piece from the top of the stack.
  • Page 57 Differential weighing auto-tape mode ( ). From the [PPI] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below.
  • Page 58 In other modes (Manual weight entry , No weight source). From the [PPI] home screen, to print postage on mail pieces: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies postage and the mail piece (or label) is sent to the catch tray.

  • Page 59: Printing [Received] For Incoming Mail

    Printing [Received] for Incoming Mail Printing [Received] for Incoming Mail In this Section This section describes how to use the [Received ] type of imprint, to: Print the date on incoming mail, and/or • Print 'Received' on incoming mail. • See also Choosing a type of imprint About the use of the Type of imprint, see...
  • Page 60 Check or change the type of imprint. Imprint Press to access the screen: To select an option on the screen, use related keys located on the right hand side of the display. Imprint type To change the type of imprint, select and then Type of imprint select [Received] in the...

  • Page 61: How To Process Received Mail (Running Mail)

    Running Mail To run mail, follow the procedure below after you have completed the steps in to Process Incoming Mail (Settings) p.55. How to Process Received Mail (Running Mail) How to Process On the [Received] home screen: Received Mail Press .

  • Page 62: Running [Pass Through] Mail

    Running [Pass through] Mail Running [Pass through] Mail In This Section This section describes how to use the [Pass through] type of imprint, for: Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. •...

  • Page 63: How To Process Mail Without Printing (Running Mail)

    Check or change the type of imprint: Imprint Press to access the screen: Imprint type To change the type of imprint, select and then Type of imprint select [Pass through] in the screen. For more How to Change the Current 'Type of imprint' details, see p.33.

  • Page 64: Settings Details

    Settings Details Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled con- figurations), change the account as follows. How to Change Accounts How to Change To change accounts: Accounts As a user: Press and type or select the path:...

  • Page 65: How To Select A Rate

    How to Select a Rate How to Select a To select a rate: Rate Either: Press Press and type or select the path: > Rate selection Rate Selection screen is displayed. On that screen, you can: Press one of the rate buttons 1 to 9 (or type the number) to select the rate or display rate options.

  • Page 66: How To Select A Ppi

    Selecting a Pre-Paid Imprint (PPI) You can select the PPI to use in a list. When selecting the PPI type of imprint, a default PPI is automati- cally selected. See also How to Change the Default PPI p.158. • Managing Prepaid Imprints (PPI) p.182.
  • Page 67 Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually p.66. Weighing modes Depending on the type of mail you want to process, choose a weighing method ac- cording to the recommendations in the table below.
  • Page 68 Details on the Weighing Modes All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services. Manual Weight Entry ( •...

  • Page 69: How To Change The Weighing Type

    Changing the Weighing Type At start-up, the default weighing type is active. See also How to Change the To change the default weighing mode as supervisor, see • Default Weighing Type p.150. To change the weighing type according to the type of process you want to run (see •...

  • Page 70: How To Enter The Weight Manually

    Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform. If this situation occurs, you will need to print the postage amount on a label to stick onto the mail piece. How to Enter the Weight Manually How to Enter the To enter the weight manually from the home screen, you must...

  • Page 71: How To Change The Date

    Configuring the imprint Depending on the current Type of imprint, you can modify the elements printed on mail pieces as follows: Change printed date • Add a pre-loaded Slogan to the left of the imprint • Adding a pre-recorded ERA to the left of the imprint •...

  • Page 72: How To Add (Or Cancel) An Era On The Imprint

    Adding an ERA and a Slogan to the imprint You can add an ERA and/or an slogan to the imprint, as illustrated below. Elements of an imprint See also The supervisor manages the lists of the available ERAs and slogans. See •...

  • Page 73: How To Add (Or Cancel) A Slogan On The Imprint

    How to Add (or Cancel) a Slogan on the imprint How to Add (or To add an slogan to the imprint or cancel the slogan: Cancel) a Slogan Either: on the imprint Press Press and type or select the path: >...

  • Page 74: How To Move The Imprint (Print Offset)

    Moving the imprint (Print Offset) You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 -Imprint printing offset How to Move the imprint (Print Offset) How to Move To add an offset to the imprint position: the imprint As a user: (Print Offset)

  • Page 75: How To Use A Job Memory

    Using Job Memories Job Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of imprint you would like to use. In account-activated configurations, Job Memories allow you assign postage costs to pre-selectedaccounts.
  • Page 76 Using the Sealing Function Auto-Feeder Sealer If equipped with a sealer, your Auto-Feeder can seal envelopes while printing postage. Move the selector at the front of the feeder right or left to change the sealing mode: Sealer ON Sealer OFF...

  • Page 77: Advanced Operations

    Advanced Operations Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop How to Enable To stop the run process immediately: an Emergency Press Stop Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

  • Page 78: How To Fill The Automatic Label Dispenser

    Filling the Label Dispenser How to Fill the Automatic Label Dispenser How to Fill the To fill the Label Dispenser: Automatic Label Stack the labels and insert them in the dispenser, face to print on the right-hand side and peel-off tab on the top. Dispenser Push the block of labels down until you feel the label “click”...

  • Page 81: Money Operations

    Money Operations 4 Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................79 Managing Credit ..............80 How to Check the PSD (Meter) Credit ................80 How to Add Credit to the PSD (Meter)................81 Unlocking the PSD (Audit) ..........83 How to Unlock the PSD....................

  • Page 83: Overview

    Overview Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a telephone line Connections or network (see...

  • Page 84: Managing Credit

    Managing Credit Managing Credit Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. To check that the credit is available to complete your current task. Remaining credit is continuously displayed at the bottom of the home screen (see Control Panel Features p.16).

  • Page 85: How To Add Credit To The Psd (Meter)

    Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Credit to the PSD (Meter) How to To add credit to the PSD: Add Credit...
  • Page 86 Press [OK] to start the connection to the Postal Server. If the crediting process is successful, the system displays a successful message. If crediting fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance.

  • Page 87: Unlocking The Psd (Audit)

    Unlocking the PSD (Audit) Unlocking the PSD (Audit) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the PSD.

  • Page 89: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights 5 Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ......87 Selecting an 'Account Mode' ..........88 Guidelines to Setup an Account...........89...

  • Page 91: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. Track postage expenditures: the Accounts function •...

  • Page 92: Selecting An 'Account Mode

    Selecting an 'Account Mode' Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control Accounting and Assigning Rights Overview functions (see p.87). The table below lists the functional access control for each account mode. Access Control Function 'No account' 'No account with access...

  • Page 93: Guidelines To Setup An Account

    Guidelines to Setup an Account Guidelines to Setup an Account See also Selecting an 'Account Mode' p.88. • Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self- service type). This is the default mode in your Mailing System. Implementing “No account”...

  • Page 94: How To Change A Shared Pin Code

    Setting up 'No Account with Access Control ' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. Implementing “No account with access control”...
  • Page 95 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the “Accounts Mode”...
  • Page 96 Setting up 'Accounts with Access Control ' In the 'Accounts with Access Control' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
  • Page 97 Setting up 'Remote Account Management ' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS). The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control your mailing and shipping costs. You can allow the Mailing System to be used even when not connected to the PC.

  • Page 98: Selecting An 'Account Mode

    Selecting an 'Account Mode' Selecting an 'Account Mode' See also Guidelines to Setup an Account p.89. • How to Display and Change the 'Account Mode' How to Display To display and change the 'Account mode': and Change the How to Log in as Supervisor As supervisor (see p.140): 'Account Mode'...

  • Page 99: Managing Accounts

    Managing Accounts Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: 'Accounts' • 'Accounts with Access Control'. • Setting up 'Accounts' Setting up 'Accounts with Before creating accounts, see p.91 or Access Control ' p.92.
  • Page 100 Account Information Number of accounts The number of accounts you can create is set to 25 by default and can be increased to 100 if required. Every account includes the following information, which is displayed on the account screen: Account summary Account Format Description...

  • Page 101: How To Create An Account

    Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. Importing/Exporting You can also import a list of accounts. See Account Lists p.100. See also Account Information p.96. • Creating Accounts How to Create an Account How to Create How to To Create an account activate the mode “accounts”.

  • Page 102: How To View / Edit Account Information

    Press [OK] to confirm the creation of the account. Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information How to View / To view or edit an account: Edit Account...

  • Page 103: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account How to Activate To activate or deactivate an account: / Deactivate How to View / Edit Account Information Perform procedure p.98.

  • Page 104: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 105: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 106: Managing Operators

    Managing Operators Managing Operators Account with Access control Mode and as supervisor, you can create up to 20 'op- Accounting and Assigning Rights erators' that each correspond to a PIN code (see Overview p.87). This section only applies to the Account with Access Control Accounting and Assigning Rights Overview Mode (see p.87)

  • Page 107: How To Create An Operator

    Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete op- erators. See also Operator Options p.102. • Operator List Report To print the current list of operators, see p.122. • Creating Operators In order to create an operator you must first set up an “Account with Access Control”...

  • Page 108: How To Modify An Existing Operator

    Enter the options you wish to provide for this operator. Account List In the screens, successively select the ac- counts that the operator will be allowed to use. You can complete this step later: see How to Assign Accounts to an Operator p.105 .

  • Page 109: How To Assign Accounts To An Operator

    Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts to each operator. On user screens, only accounts are displayed. How to Assign Accounts to an Operator How to To create/change the list of Accounts an Operator has access Assign Accounts How to Modify an Existing Operator Follow the procedure...

  • Page 110: How To Delete An Operator

    Deleting Operators Follow the procedure below in order to delete an operators. How to Delete an Operator How to Delete To delete an Operator: an Operator How to Modify an Existing Operator Perform procedure p.104. Edit / Modify Select > Delete (or type ) instead of Delete confirmation screen is displayed.

  • Page 111: Reports

    Reports 6 Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ............... 109 Generating a Report ............111 How to Generate a Report (as a User) ................. 111 How to Generate a Report (as Supervisor) ............

  • Page 113: Reports Overview

    Reports Overview Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expen- ditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 114 Report name Report description Output Page Devices ACCOUNT DATA ** Account Report List of accounts in the system (supervi- p.119 sor only). Single Account Usage for a specific account selected p.120 in an account list, for a selected period. Multi Account Usage on all accounts in a selected p.121 period.

  • Page 115: Generating A Report

    Generating a Report Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: On screen • On an external printer (if any) • On a label • On a USB memory key •...

  • Page 116: Counter Data

    Counter Data Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Normal]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output Screen •...
  • Page 117 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output Screen •...

  • Page 118: Postage Data

    Postage Data Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to specify the Begin date and the End date of the report. When you specify the Begin date, the End date field is filled with a proposed value: Begin date + 31 days.
  • Page 119 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the se- lection of month and year.
  • Page 120 Operational Permit This report displays permit mail data for a selected period. Requirements To generate this report, you have to be logged in as a user. Output Screen USB printer Fields Fields Comments For each permit indicia (including date only permit if present): Permit friendly name •...

  • Page 121: Credit Data

    Credit Data Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output On label •...
  • Page 122 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output Screen • USB printer • USB memory key •...

  • Page 123: Account Data

    Account Data Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: You have to be logged in as a supervisor • The current 'Account mode' has to be Account Account with access control •...
  • Page 124 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
  • Page 125 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.

  • Page 126: How To Generate The Operator List Report

    Operator List Report This report displays the operator list with PIN codes. Requirements To generate this report, you have to be logged in as a supervisor (not as a user). • Fields Data Comments For each Operator: There is no time period to enter.

  • Page 127: System Data

    System Data System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: External printer (if installed) • USB memory device. • Fields Imprint default settings (Default ERA, Default Slogan, Default Rate). Date advance parameters Credit settings (High value, Low Credit) Connections settings (phone numbers)
  • Page 128 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: Screen • USB Printer (optional) •...
  • Page 129 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: Screen • USB Printer (optional) •...

  • Page 130: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report: you must be logged in as Supervisor • the mailing machine must be connected to the network with a modem or LAN • Output The IP Configuration Report output is: Label • How to Generate a IP Configuration Report How to Generate To generate a IP Configuration Report:...

  • Page 131: How To Generate A Proxy Configuration Report

    Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: Label • How to Generate a Proxy Configuration Report How to Generate To generate a Proxy Configuration Report: a Proxy Configu- Generating a Report p.111.

  • Page 133: Online Services

    Online Services 7 Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview............ 131 Connecting to Online Services ...........

  • Page 135: Online Services Overview

    Online Services Overview Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: Online reporting: the usage of your machine is available from your personal, • secure web account, simplifying tracking and reporting of your postage expenses. Rate Updates: maintain current postal rates with automatic, electronic, convenient •...

  • Page 136: Connecting To Online Services

    Connecting to Online Services Connecting to Online Services Automatic calls Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a live analog telephone line or network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload cor- responding data.

  • Page 137: How To Call Online Services Manually (As A User)

    Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new infor- mation (update postal rates, ERA/slogan or messages) or to enable features and options (weigh platform capacity, number of accounts, differential weighing, etc.). You will be instructed to use this function when rates change if you do not have a rate protection agreement.

  • Page 138: How To Test The Connection To Online Services

    Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: Ping server • Establishes a connection and checks whether the server answers to a 'ping' command. This test: Connection Settings Validates connection parameters (see p.165)

  • Page 139: Uploading Statistics

    Uploading Statistics Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 140: System Online Services

    System Online Services System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 141: Configuring Your Mailing System

    Configuring your Mailing System 8 Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview...............
  • Page 142 Postage Imprint Default Settings........157 How to Change the Default Rate .................157 How to Change the Default PPI ................158 How to Change the Default ERA .................158 How to Change the Default Slogan ..............159 How to Set the Automatic Date Advance Time ............160 How to Set the Default Printing Offset ..............161...

  • Page 143: Settings Overview

    Settings Overview Settings Overview This section describes two types of settings that are available on your system: User settings, that only last as long as the user who applies them is logged in • Supervisor settings, sets the default or permanent settings of your Mailing System. •...

  • Page 144: Logging In / Out As The Supervisor

    Logging in / out as the Supervisor Logging in / out as the Supervisor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc.

  • Page 145: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode How to Exit the To exit the supervisor mode: Supervisor Mode As supervisor: Press...

  • Page 146: Changing The Display Language

    Changing the Display Language Changing the Display Language You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language How to Change To change the current display language: the Display As a user: Language...

  • Page 147: Enabling/Disabling Sounds

    Enabling/Disabling Sounds Enabling/Disabling Sounds You can enable or disable the system beeps separately: Beeps on keys • Beeps on warnings and errors. • How to Enable / Disable the Beeps How to Enable / To enable or disable the beeps: Disable As a user: the Beeps...

  • Page 148: Display Settings

    Display Settings Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast How to Adjust To adjust the display contrast: the Display As a user: Contrast Press and type 11.3 or select the path: >...

  • Page 149: System Time-Outs And Settings

    System Time-outs and Settings System Time-outs and Settings System settings include: System motor time-outs • Sleep mode time-out • Smart Start: function that automatically starts the system motors when you • Choosing a Weighing withdraw the mail piece from the weighing platform (see Type p.63).

  • Page 150: How To Change System Time-Outs

    Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit. This is a user setting that only lasts as long as you are logged in. Setting Default Time-Outs How to Change System Time-Outs How to Change To change the system time-Outs: System...

  • Page 151: How To Activate / Deactivate Smart Start

    Smart Start The Smart Start function detects when you are removing a mail piece from the weighing platform and automatically starts the system motors without you having to press the key. How to Activate / Deactivate Smart Start How to Activate To activate / deactivate the Smart Start function: / Deactivate How to Log in as Supervisor...

  • Page 152: High Value, Low Credit Warnings And Pin Codes

    High Value, Low Credit Warnings and PIN Codes High Value, Low Credit Warnings and PIN Codes Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts.

  • Page 153: How To Set/Cancel A Credit Pin Code

    Credit PIN Code You can create a credit PIN code to control access to only those who are authorized Money Operations to add postage. (see p.77). How to Set/Cancel a Credit PIN Code How to Set/ To set a credit PIN code: Cancel a Credit How to Log in as Supervisor As supervisor (see...

  • Page 154: Weighing Settings

    Weighing Settings Weighing Settings The weighing settings include: Setting a default weighing type used for mailing • Activating/ De-activating the WP Automatic Selection functionality. • Zeroing the weigh platform • Checking on Zero Weight • Setting the GEO code that corresponds to the geographical location of the Mailing •...

  • Page 155: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 156: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero. •...

  • Page 157: How To Rezero The Weighing Platform

    How to Rezero the Weighing Platform How to Rezero To re-zero the Weighing Platform: the Weighing How to Log in as Supervisor As supervisor (see p.140): Platform Press and type 6.1.2 or select the path: > System settings > Weighing functions > Zero Weigh Plarform Remove all items from the Weighing Platform.

  • Page 158: How To Change The Geo Code

    GEO Code The Weighing Platform calculates mail piece weights that have to be corrected ac- cording to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: Automatically with Online Services •...
  • Page 159 Geodesic map...
  • Page 160 Geodesic codes...

  • Page 161: Postage Imprint Default Settings

    Postage Imprint Default Settings Postage Imprint Default Settings The settings of the postage imprint 'by default' include: Imprint default settings: sets the default rate, ERA and slogan for mailing oper- • ations Automatic Date Advance: enables early date change to continue printing postage •...

  • Page 162: How To Change The Default Ppi

    Default Pre-Paid Imprint (PPI) The default PPI is automatically selected when the [PPI ] type of imprint is activated. How to Change the Default PPI How to Change To change the default rate: the Default PPI How to Log in as Supervisor As supervisor (see p.140): Press...

  • Page 163: How To Change The Default Slogan

    Changing the Default Slogan See also Managing Slogans p.176 • How to Change the Default Slogan How to Change To change the default Slogan: the Default How to Log in as Supervisor As supervisor (see p.140): Slogan Press and type 3.3.2 or select the path: >...

  • Page 164: How To Set The Automatic Date Advance Time

    Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. After 5pm, the mailing system automatically advances the post- age date to the next day. When the notification screen pops up, please press Yes to con- firm.

  • Page 165: How To Set The Default Printing Offset

    Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset How to Set the To change the default printing offset: Default Printing How to Log in as Supervisor...

  • Page 166: 8.10 Job Memories

    Job Memories 8.10 Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time Using Job Memories (see p.71). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.

  • Page 167: How To Create A Job Memory

    Managing Job Memories How to Create a Job Memory How to Create To create a job memory: a Job Memory As supervisor (see How to Log in as Supervisor p.140): Press and type or select the path: > Predefined imprint management Job me- The current list of job memories is displayed in the mories...

  • Page 168: How To Delete An Job Memory

    How to Delete an Job Memory How to Delete To delete an job memory: an Job Memory How to Log in as Supervisor As supervisor (see p.140): Press and type or select the path: > Predefined imprint management Select a job memory from the list of saved job memories. Press [OK] to validate.

  • Page 169: 8.11 Connection Settings

    Connection Settings 8.11 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: An analog / fax telephone line through an analog modem • An Internet access through a high speed LAN (Local Area Network). •...

  • Page 170: How To Set The Analog Modem Parameters

    Analog Telephone Line and Modem Settings These settings include the modem parameters and the telephone number that the Money Mailing System calls to credit the meter or connect to Online Services (see Operations p.77). How to Set the Make sure the telephone line is selected: see Postal/Online Services Connection p.165.

  • Page 171: 8.12 Time And Date Management

    Time and Date Management 8.12 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: How to Unlock the PSD As a user: p.83...

  • Page 173: Options And Updates

    Options and Updates 9 Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional ERAs or slogans. Options and Updates Process..........171 How to Access the Options and Updates Menu ..........

  • Page 175: Options And Updates Process

    Options and Updates Process Options and Updates Process You can update your Mailing System by: Adding new options, such as Differential Weighing or increasing the maximum • number of accounts Update postal Rates and Prepaid Postal Imprints (PPI) • Downloading custom Slogans or ERAs •...

  • Page 176: Using The Mailbox

    Using the Mailbox Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 177: How To Delete Messages

    How to Delete Messages How to Delete As a user: Messages Select on display , or Press and type or select the path: > Mailbox Mailbox screen is displayed. Select the message to be deleted and press [OK]. Delete message Select to erase the message.

  • Page 178: Managing Options

    Managing Options Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and in- dicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mail- ing System, please contact customer service.

  • Page 179: How To Load New Options

    Activating New Options Process for Activating Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for down- loading on the Online Services server.

  • Page 180: Managing Slogans

    Managing Slogans Managing Slogans The Slogans are graphical slogans you can add on the left hand side of the stamp printed on mail pieces. Business Mail Slogans include BM ( ) licence plates. To select a BM, select the corresponding slogan. •...

  • Page 181: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of an slogan or to remove an slogan from the list. How to Modify or Delete a Slogan How to To modify or delete an slogan: Modify or Delete How to Display the List of Display the list of slogans (see...

  • Page 182: Managing Eras

    Managing ERAs Managing ERAs The ERAs are pictures you can include on the left hand side of the stamp printed on mail pieces. ERA management is identical to Slogan management (p.176). As supervisor, you can: Load ERAs. • Rename ERAs •...

  • Page 183: How To Modify (Or Delete) An Era

    Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA How to Modify To modify (or delete) an ERA: (or Delete) How to Display the List of ERAs Display the list of ERAs (see p.178).

  • Page 184: Managing Postal Rates

    Managing Postal Rates Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. •...

  • Page 185: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates How to To download new rates: Download New How to Check your Rate Display the list of rate tables (see Updates p.180 above).

  • Page 186: Managing Prepaid Imprints (Ppi)

    Managing Prepaid Imprints (PPI) Managing Prepaid Imprints (PPI) As supervisor, you can: Display the list of PPIs in the machine • Add new PPIs using an USB memory key • Delete PPIs • How to Change the Default PPI Set the default PPI (see p.158).

  • Page 187: How To Add Or Delete Ppis

    Adding or Deleting PPIs You can add PPIs to the machine using an USB memory key as follows. How to Add or Delete PPIs How to Add To add a PPI: or Delete PPIs How to Display the List of PPIs Display the list of PPIs (see p.182.

  • Page 188: Updating System Software

    Updating System Software Updating System Software Occasionally it will be requested that you download new software for your Mailing System. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.
  • Page 189 After downloading The Mailing System indicates it has to be re-started. Disconnect and reconnect the Mailing System power cord Connection Diagram (see p.20. After restarting, the Mailing System calls the server to confirm installation. The Mailing System is ready for use with the new software. No information is lost during the updating process: your data and settings remain unchanged.

  • Page 191: Maintaining Your Mailing System

    Maintaining your Mailing System 10 Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge ..........189 How to Display Ink Level and Cartridge Data ............... 190 How to Display Ink Level and Cartridge Data .............

  • Page 193: 10.1 Maintaining The Ink Cartridge

    Maintaining the Ink Cartridge 10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 194: How To Display Ink Level And Cartridge Data

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: Ink consumed in percent • Ink colour • Cartridge status (present or not present) • First used date • Best before Also check the date on the cartridge box.

  • Page 195: How To Align The Print Heads

    Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads How to Align To align the print heads: the Print Heads...

  • Page 196: How To Clean The Print Heads Automatically

    Cleaning the Print Heads If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality. If the headset has to be cleaned too often, change the automatic cleaning interval as indicated.

  • Page 197: How To Clean The Print Heads Manually

    Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually. How to Clean the Print Heads Manually How to Clean To clean the print heads manually: the Print Heads Open the base cover. Manually How to Change the Ink Car- Remove the ink cartridge (see tridge p.193).
  • Page 198 Press down on the back of the ink cartridge to disengage it. Lift out the old ink cartridge. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover.

  • Page 199: Filling And Adjusting The Feeder Sealer

    Filling and Adjusting the Feeder Sealer 10.2 Filling and Adjusting the Feeder Sealer The sections below apply if the feeder has the sealer option. Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly.

  • Page 200: How To Adjust The Sealing Water Flow

    Adjusting the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are How to Clean the Brushes and Sponge (Sealer) clean (see p.197). How to Adjust the Sealing Water Flow How to Adjust To adjust the sealing water flow: the Sealing Set the water flow using the back lever.

  • Page 201: 10.3 Cleaning The Mail Path

    Cleaning the Mail Path 10.3 Cleaning the Mail Path Cleaning the mail path includes: Cleaning sealer/moistener brushes and sponge (if installed) • Cleaning feeder belts and rollers • Cleaning the Mailing System sensors on the mail path. • Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer)
  • Page 202 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer in the same direction. Put the brush back and push the release lever back down until it snaps into place.

  • Page 203: How To Clean The Feeder Belts And Rollers

    Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder. How to Clean the Feeder Belts and Rollers How to Clean To clean the feeder belts and rollers: the Feeder Belts Open the Auto-Feeder cover, press the upper blue handle to raise the drive assembly.

  • Page 204: How To Clean The Mail Path Sensors

    Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Clean the mail path sensors as indicated below on system base and feeder. How to Clean the Mail Path Sensors How to Clean To clean the mail path sensors: the Mail Path...

  • Page 205: 10.4 Maintenance Processes

    Maintenance Processes 10.4 Maintenance Processes Performing the Update Registration Procedure to Change your Address This procedure is to be used if you have changed address. First contact your Customer Service to update your details, then you will be instructed to perform the update registration procedure by the USB key you will be sent. Updating Registration Check that your Mailing System is connected to the network before starting.

  • Page 207: 11 Troubleshooting

    Troubleshooting 11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............205 How to Clear Mail Jammed in the Base................ 205 How to Clear Mail Jammed in the Auto-Feeder............206 11.2 Label Jamming..............

  • Page 209: 11.1 Paper Jamming

    Paper Jamming 11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions Mailpiece is too thick. 1 Clear the Base as indicated below. • Mail size is incorrect. • 2 Correct the cause indicated in the Envelopes properly •...

  • Page 210: How To Clear Mail Jammed In The Auto-Feeder

    Auto-Feeder Jamming Envelopes are stopped in the Auto-Feeder. Possible causes Actions Mail piece is too thick. 1 Clear the Automatic Feeder as in- • dicated below. Mail size is incorrect. • Too many envelopes are on the • 2 Correct the cause: feed deck.
  • Page 211 If necessary, pull up the brush release lever and remove the brush assembly. Remove jammed envelopes. If applicable, reinstall the brush assembly and push the release lever until it snaps into place. On model with sealer, push down the upper drive assembly to lock it.

  • Page 212: 11.2 Label Jamming

    Label Jamming 11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Clear the label as indicated below. Label-Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base How to Clear To clear a label jammed in the Base: a Label Jammed...

  • Page 213: 11.3 Weighing Problems

    Weighing Problems 11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is acti- How to Activate the Automatic Weight Detection on the...

  • Page 214: 11.4 Diagnostics And System Data

    Diagnostics and System Data 11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate cor- responding reports.

  • Page 215: How To Access Diagnostic Data

    How to Access Diagnostic Data How to Access To gain access to a diagnostic data: Diagnostic Data How to Log in as Supervisor As supervisor (see p.140): Press and type or select the path: > Maintenance > Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 216: How To Display The Event Lists

    How to Display the Event Lists How to Display To display the event lists: the Event Lists How to Log in as Supervisor As supervisor (see p.140): Press and type 7.1.3 or select the path: > Maintenance > System info > Event list Select the >...

  • Page 217: 12 Specifications

    Specifications 12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............. 215 12.2 Recommended Operating Conditions ....... 217 12.3 General Specifications ............218 12.4 Operating Specifications ............ 219...

  • Page 219: Mail Specifications

    Mail Specifications 12.1 Mail Specifications Envelope Specifications Envelope Dimensions (note: Your Mailing System can handle the envelope & flap sizes as illustrated below the illustration is not on scale) Envelope Weight 2.83 g 907 g Envelope Thickness 0.2 mm 10 mm...
  • Page 220 In the Feeder See also How to Use the Feeder p.35. • Envelope Stack Min weight 2.83 g Max weight 907 g Max height 10 cm The feeder cannot process nested envelopes.

  • Page 221: Recommended Operating Conditions

    Recommended Operating Conditions 12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: Away from any doors •...

  • Page 222: General Specifications

    General Specifications 12.3 General Specifications Dimensions (mm) (Width x Length x Height) Base: 283 x 378 x 300 • Auto Feeder: 240 x 33 x 433 • Auto Feeder with sealer: 260 x 350 x 545 • Weight Base: 10 kg •...

  • Page 223: Operating Specifications

    Operating Specifications 12.4 Operating Specifications Envelope dimensions and weights Max. length: 330 mm • Max. width: 254 mm • Flap max. height: 76 mm • Min. thickness: 0.2 mm  Max. thickness (manual feeder): 12 mm  Max. thickness (Automatic feeder) : 8 mm ...

  • Page 225: Index

    Index Disconnecting 9 Access Control 87 Account 16, 97 Account Information 96 ERA 16, 68 Account level 136 Energy Star® 22 Accounts with Access Control 92 Enter Postage Amount Manually 45 Auto Feeder 13 Envelope Dimensions 215 Automatic Date Advance 160 Automatic Label Dispenser 13 Automatic calls 132 GEO Code 154...
  • Page 226 Manual Weight Entry 44, 54 Remote Account Management 93 Running Mail 41, 48, 57, 59 No Account 89 No Account with Access Control 90 Sealer Bottle 14 Selecting a Rate 60 Session 31 OFF 23 Slogan 16, 176 Online Services 131 Sorting Mail 30 Operator 102, 103 Sounds 143...

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