Genmega G2500 series Operator's Manual
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Genmega G2500 series Operator's Manual

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Operator Manual
© 2012 Genmega
www.genmega.com

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Do you have a question about the G2500 series and is the answer not in the manual?

Questions and answers

Peter Chan
March 1, 2025

how to change the e-lock , it is not working and lcoked. Need a new lock

0
Kim Matyaszek
April 5, 2025

how to get to transaction setup

0
1 comments:
Mr. Anderson
April 5, 2025

To access transaction setup on the Genmega G2500 series, go to the Host Setup menu. This menu provides access to parameters needed to connect the ATM to the processor. Access usually requires the Master Password. For basic troubleshooting, the Service password can be used.

This answer is automatically generated

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Summary of Contents for Genmega G2500 series

  • Page 1 Operator Manual © 2012 Genmega www.genmega.com...

  • Page 2: Table Of Contents

    Operator Manual TABLE OF CONTENTS 1. INTRODUCTION 1.1 Features 1.1.1 Genmega G2500™ Series ATM 1.2 Specifications Genmega G2500™ Specifications 1.2.1 Dimensions and Component Locations 1.2.2 Front Panel Identification 1.2.3 Cash Dispensing Unit 1.2.4 Receipt Printer 1.2.5 Main Control Board 1.2.6 Operating Environment 1.3 Warranty/Service...
  • Page 3 6.1 Opening Procedure 6.2 Withdrawal Transaction 6.3 Balance Inquiry Transaction 6.4 Transfer Transaction 6.5 Closing Procedure 6.6 Error Recovery APPENDIX A. Error Codes B. Clear NVRAM C. Master Key installation D. Custom Screen Graphics Table of Contents © Genmega 2012...

  • Page 4: Features

    Packed with features like an 8” high-resolution LCD screen (10” Touch-Screen for 3500 model) ready for your custom advertisements and a DIP type card reader (EMV / Chip-Card reader available). The G2500 Series vault has been reinforced along the door edge to help prevent physical attacks.

  • Page 5: Specifications Genmega G2500™ Specifications

    Operator Manual 1.2 SPECIFICATIONS Genmega G2500™ SPECIFICATIONS 1.2.1 Dimensions and Component Location Fig. 1 Dimensions WEIGHT: 206 lbs. Height = 56.22” Width = 15.83” Depth = 22.53” Introduction © Genmega 2012...
  • Page 6 4. Cash Tray 14. Main Control Board 5. Front Panel 15. Ear Phone Jack 6. Front Panel Lock 16. Power Supply 7. Security Cover 17. Speaker. 8. Security Cover Lock 9. Security Door 10. Combination Lock Introduction © Genmega 2012...
  • Page 7 Display Characters: 40 x 15 (Standard Characters) 8 LCD Function Keys KEYPAD Certified VISA / Interac compliant EPP (Encrypting Pin Pad) Voice Guidance Port Voice assisted operation available through the headphone jack on the front bezel Introduction © Genmega 2012...

  • Page 8: Cash Dispensing Unit

    Capacity of 800 new notes (fixed cassette) Capacity of 1000 or 1700 notes (removable) Reject Bin Double note detect module Support for polymer notes (Canada) *Optional dispensers include: 1700 note removable cassette MCDU 3400 note dual-cassette (1700x2) HCDU Introduction © Genmega 2012...
  • Page 9 Factory paper is thermal side out (but either way will work) 6 inch outside diameter roll 2 ¼” inch wide (3” wide printer optional) Core inside diameter 11/16 inch 21# weight (paper thickness) Optional 3” Printer supports printing of receipt graphic Introduction © Genmega 2012...

  • Page 10: Main Control Board

    Use of a surge protector or uninterruptible power supply is recommended. PHONE LINE REQUIREMENTS The Genmega G2500 must be connected to a dedicated analog phone line. This line must be a direct-dial analog line. It is important to disable any voice-mail included on that phone line as it will cause the ATM not to dial out.

  • Page 11: Warranty/Service

    MANUFACTURERS WARRANTY Genmega, Inc. provides a limited one-year parts warranty for the G2500™ series ATM. Genmega guarantees your G2500™ model ATM to be free from defects in materials and workmanship. The one-year parts warranty begins 15 days from the original ATM shipping date.

  • Page 12: Installation

    2.1.1 UNPACKING Step 1 Upon receipt of your new Genmega ATM, check the box and packaging for any damage. If you suspect any damage, mark the shipping receipt to indicate suspected concealed damage. Do not discard the ATM packaging materials until you have verified any shipping damage claim. Contact your distributor immediately if you see any shipping damage.

  • Page 13: Hardware Setup

    ATM. Step 3 Open the security door. See page 4.1 for assistance. Use this key (2 included) to open the top and bottom bezels Cassette key (removable cassette) Cassette key (fixed cassette) Installation © Genmega 2012...
  • Page 14 Turn the power on and verify that all systems are operational. If any part on the system or its programming is not operational, an error code will be displayed along with instructions. If the error cannot be corrected, please contact your distributor for help. If no error code is displayed, check the Error Summary. Installation © Genmega 2012...

  • Page 15: Programming

    ATM. Your dealer/distributor will provide you with default password information. WARNING: Genmega highly recommends changing your passwords from default as soon as possible. Keep all passwords safe and restrict access to non-authorized personnel. Passwords MUST be 6 digits in length, use of anything other than a 6 digit password may cause the passwords to revert back to factory default.
  • Page 16 (operators, service, master) you may not see certain functions. For example, if you use an operator password you will not see the Host Setup button, as you will not have access to that menu. Programming © Genmega 2011...

  • Page 17: When An Error Occurs

    NOTE: If the machine goes out of service, the error code will not always appear on the screen. If you do not see an error code, enter operator function and go to reports. Look in the error summary for error codes. Programming © Genmega 2011...

  • Page 18: Epp Keypad

    This keypad layout and table below will help while learning how to input text and numbers while programming your Genmega ATM. When in a text entry screen, the F1, F3 and F5 keys are used to switch character maps between upper and lower case as well as special characters.

  • Page 19: The Host Setup Menu

    NOTE: In compliance with PCI specifications, you must change the Secure Mode Passwords from default before any Master Keys can be entered. After changing the Secure Mode Passwords, you must exit completely from the Operator Menu, and reboot the machine. After this step, you can enter Master Keys. Programming © Genmega 2011...
  • Page 20 Edit Master Key, you will be prompted to enter an index where you want this key stored. If you do not know which index to use, contact your dealer or processor. Generally, you should use index 0 or 1 unless otherwise instructed. Programming © Genmega 2011...
  • Page 21 This allows you to set each part of the “Secure Mode” Password. As with the other passwords used in the G2500™, each must be a 6 digit number. If you change the password and cannot remember it, you must clear RAM on the pin pad to reset.

  • Page 22: Set Terminal Id Number

    You can enter a Primary (Host Phone 1) and a Secondary (Host Phone 2) for the machine to connect to the processor. These phone numbers are available from your dealer or the processor (you can also reference the quick installation guide enclosed with this ATM for numbers for the common processors). Programming © Genmega 2011...
  • Page 23 Step 4 Genmega always recommends using a dedicated, data-quality phone line for all ATM installations, however if you are using a phone line that is dialing out through a PBX type system (where you dial a number for an outside line), then you may insert commas ( , ) to create a pause between digits.

  • Page 24: Health Check Message

    Message Send Interval button to set how often the machine will broadcast its status (in hours). NOTE: When using Standard 1 processing mode, an option for ‘Extended Health Check’ may appear. This option is for 4 cassette dispensers and is not used in the G2500™ Programming 3.10...

  • Page 25: Remote Monitor

    RMS password (must be 6 digits) and then enter it again for verification. If you ever forget the RMS password, press password and follow the procedure again. Programming 3.11 © Genmega 2011...
  • Page 26 ATMs IP address in the TCPIP Setup Menu [System Setup Menu Device Setup TCPIP] If the ATM IP Address = 192.168.xxx.xxx or 10.xxx.xxx.xxx then these are ‘private’ IP address and therefore RMS cannot contact them remotely unless the RMS PC is in the same network. Programming 3.12 © Genmega 2011...
  • Page 27 ATM goes out of service, and is still hours away from the next Check Interval, the ATM will always send it’s status alert via RMS Send. See page 3.11 for details on how RMS send works. Programming 3.13 © Genmega 2011...

  • Page 28: Trial Day Total

    Your dealer or processor can provide you with the appropriate cut off time. Trial Day Total Set Enables or Disables the function Change Time Sets the time for the ATM to total itself Programming 3.14 © Genmega 2011...

  • Page 29: The System Setup Menu

    (month, day, year, etc.) NOTE: The ATM will not automatically adjust for daylight savings time. You must set this manually if you wish it to change. Programming 3.15 © Genmega 2011...

  • Page 30: Optional Languages

    Operator Manual 3.3.2 OPTIONAL LANGUAGES The Genmega G2500™ ATM supports 4 on screen languages: English, French, Spanish and Korean. The optional languages will display on the welcome screen, then the customer will be prompted to choose a language to be used for the rest of that transaction.

  • Page 31: Iso 1/3 En/Disable

    Simply enter the master password when it requests the operator or service password and then enter the new password. You are required to change the master password from default before the ATM can go in service. Programming 3.17 © Genmega 2011...
  • Page 32 In this example, you’d have to change the Operator Password to something else, and then 123456 would then allow you to log in as Master. If you forget the passwords, you’ll need to reload the AP software to reset. Programming 3.18 © Genmega 2011...

  • Page 33: Device Setup

    The default settings are optimized for your particular machine. Genmega recommends only using these tools under the direction of an Authorized Service Provider (ASP) or Genmega Technical Support.
  • Page 34 Operator Manual 3.3.6.2 MODEM SETUP The Genmega G2500™ series use an onboard 56K modem. The modem is preset at the factory for optimal use. Changing these settings can cause your machine to not communicate or may slow communication speeds. Do not make changes to the modem settings.
  • Page 35 CDU Model Set CDU Type TCDU / SCDU Front Loader 1K MCDU / HCDU Front Loader 2K Rear Load MCDU Rear Loader 2K (*not available on G2500) De La Rue SDD with S/M Teanam Puloon LCDM1000 Configuring Dispenser: Once the settings are correct, then press ‘Apply’ to configure the dispenser.

  • Page 36: Set Reboot Time

    Operator Manual 3.3.7 SET REBOOT TIME The G2500™ contains a feature which automatically reboots the machine at a 24 hour interval. By default this will occur at 03:00 am. This adjustable in 1 hour increments. 3.3.8 SERIAL NUMBER The serial number is a unique number programmed into your machine at Genmega.

  • Page 37: Customer Setup Menu

    The Welcome message allows line of 35 characters, which will appear at the top of the main screen (above the center graphic). The receipt header is up to 4 lines of 25 characters, which will appear at the top of each receipt. Programming 3.23 © Genmega 2011...
  • Page 38 Change Message Menu, you will be prompted with the following screen. RECEIPT HEADER Once you have selected Receipt Header from the Change Message Menu, you will be prompted with the following screen. See the above instructions for navigating this menu. Programming 3.24 © Genmega 2011...

  • Page 39: Bin Lists

    Function Menu, go to Reports, then Print All Setup. Any numbers added to the BIN list will be visible from this report. NOTE: Numbers loaded via the extra BIN file will not display on the Print Setup or any other report. Programming 3.25 © Genmega 2011...

  • Page 40: Optional Features

    Operator Manual 3.4.3 OPTIONAL FEATURES The G2500™ ATM offers several optional functions to improve performance and keep the ATM functional in the event of a paper problem (jam, out of paper etc.) LOCATION NAME Adding a name to this location will print the name entered onto the journal records and print all setup.

  • Page 41: Change Processor

    Standard 3 (Extended Message) If Standard 3 is selected, you’ll see a Standard 3 Options button which will give access to the Extended Messaging options. Contact your distributor or processor for which mode is appropriate. Programming 3.27 © Genmega 2011...

  • Page 42: Surcharge Mode

    To set the surcharge amount, press the amount button and type the dollar amount using the main keypad. Next set the decimal point using the Enter key on the keypad. Then type the cents using the keypad and finally press Enter to finish. Programming 3.28 © Genmega 2011...
  • Page 43 Surcharge $1.50 or 0% whichever is ‘Greater’ = customer is charged $1.50. Because $1.50 is a greater value than 0. Surcharge $1.50 or 0% whichever is ‘Lesser’ = customer is not charged at all. 0% is lesser than $1.50. Programming 3.29 © Genmega 2011...

  • Page 44: Graphics

    3.4.7 RECEIPT GRAPHICS The Genmega G2500™ is available with an optional 3” printer which is capable of displaying a graphic on the receipt. (the standard 2” printer cannot display graphics) See the Appendix D section at the back of this manual for instructions on loading receipt graphics.
  • Page 45 Choose Edit Coupon to enter the text for each optional coupon. Choose Line 1 to edit the top line and Line 2 to enter the bottom line for each coupon. If you leave the lines blank, then that coupon will not print in the rotation Programming 3.31 © Genmega 2011...

  • Page 46: Transaction Setup

    Maximum is $900 (using either $50 or $100 bills) To set the dispense limit, press the Dispense limit button and then enter the number using the keys on the main keypad. Press Enter key to set the value. Programming 3.32 © Genmega 2011...

  • Page 47: Denomination

    Options are $1, $5, $10, $50 and $100. To set denomination on the second cassette, press the Second CST Denomination button and then using the main keypad enter the type of bill. Options are $1, $5, $10, $50 and $100. Programming 3.33 © Genmega 2011...

  • Page 48: Fast Cash

    To set the fast cash amounts, select Fast cash from the Transaction Setup menu and then choose from the 6 possible keys to program. Select a button and then enter the value from the main keypad. Press Enter to confirm the setting. Programming 3.34 © Genmega 2011...

  • Page 49: Tcp/Ip Setup

    Configuration Schedule allows you to force the ATM to update configuration with the host upon boot up. You might use this command if the terminal gets consistent Key Errors and you want to force download of a new working key. Programming 3.35 © Genmega 2011...
  • Page 50 Ping to Host: This test attempts to verify communication with the IP address or URL that is programmed in the ‘Processor IP Address’ menu. Note that most processors or switches do not allow ‘pinging’ for security reasons. Programming 3.36 © Genmega 2011...
  • Page 51 Also, there is a limit to how far you can run CAT-5 Ethernet cable, if your ATM is located more than 100 feet from the router, you may need to add a repeater to boost the signal. Programming 3.37 © Genmega 2011...

  • Page 52: Operation

    Section 4.1.6 for lock instructions Step 3 Turn the security Door Handle counter-clockwise; then pull the security door to open. Operation © Genmega 2012...

  • Page 53: Closing The Security Door

    Check the T-handle to make sure the lock has locked itself. Step 3 With the security cover key turned clockwise, close the security cover and turn the security cover key counter-clockwise until locked. Remove the key when it is locked. Operation © Genmega 2012...

  • Page 54: Opening The Top Bezel

    Operator Manual 4.1.3 Opening the top Bezel Step 1 The upper bezel lock on the Genmega G2500™ is located on the back side of the top of the machine. Insert the Bezel key and turn it clockwise to open. (Optional Topper Shown)

  • Page 55: Closing The Top Bezel

    Note: you must unlock the top bezel lock before the bezel will close all the way. Step 2 To lock the top bezel, turn the Bezel key counter- clockwise until the key can be removed. (Optional Topper Shown) Operation © Genmega 2012...

  • Page 56: Operating And Changing The Combination Lock

    Turn the dial slowly to the RIGHT until the bolt retracts. TO LOCK Turn dial to the LEFT at least four full revolutions. !!! WARNING !!! Before closing the vault door, try the new combination several times using the opening index. Operation © Genmega 2012...
  • Page 57 REMOVED. ALWAYS BE CERTAIN THAT THE WING OF THE CHANGING KEY IS ENTIRELY WITHIN THE LOCK BEFORE TURNING THE KEY. IF AN ERROR HAS BEEN MADE IN SETTING A NEW COMBINATION, WE SUGGEST THAT AN ACCREDITED LOCKSMITH BE CONTACTED. Operation © Genmega 2012...

  • Page 58: Operating And Changing The Electronic Lock

    WARNING: While orienting yourself with the lock, making changes to the lock programming (including changing the combination) ALWAYS work with the vault door open. Do not close the vault until the lock has been thoroughly tested. Genmega does NOT program a master combination! Operation © Genmega 2012...
  • Page 59 If the procedure is not performed correctly, at the end a triple-beep is heard and the lock will revert back to the previous combination. The LG Basic series lock includes several options including multiple user / manager passwords. Please consult the LA Gard manual included in the “Open Me First” box for instructions. Operation © Genmega 2012...

  • Page 60: Cash Operations

    Open the Security Door. (Please see 4.1.1 OPENING/CLOSING THE SECUIRTY DOOR.) Step 2 For Genmega G2500™ with a fixed cassette dispenser (TCDU) use the following steps. For machines equipped with the removable cassette dispenser (SCDU or MCDU) please continue to Section 4.2.3.
  • Page 61 1. Fan the notes so that the notes are not sticking together. 2. Remove all the notes with holes or notes that are torn. 3. Unfold the folded notes. 4. Place all the notes correctly. Operation 4.10 © Genmega 2012...

  • Page 62: Emptying The Reject Bin (Tcdu)

    Lift the reject bin lid. Step 3 With the reject bin open, remove any notes and then close the top. Turn the key to lock the reject bin in place. Operation 4.11 © Genmega 2012...
  • Page 63 Lift up on the handle while supporting the bottom of the cassette while removing. Step 3 To avoid damage, never use force while removing or installing the cassette. If anything beyond gentle force is required while handling the cassette, contact your service personal. Operation 4.12 © Genmega 2012...
  • Page 64 5. Fan the notes so that the notes are not sticking together. 6. Remove all the notes with holes or notes that are torn. 7. Unfold the folded notes. 8. Place all the notes correctly. Operation 4.13 © Genmega 2012...

  • Page 65: Emptying The Reject Bin (Mcdu)

    Step 2 Remove any notes found in the reject bin and close the door by pressing it shut. Remember to include the number of bills found in the reject bin when settling the cassette. Operation 4.14 © Genmega 2012...
  • Page 66 Prepare the new paper roll. Note below. NOTE: Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems.) When replacing the new roll, make sure the end of the roll paper is clean cut. Operation 4.15 © Genmega 2012...
  • Page 67 The roller assembly must be completely closed before the printer will operate. Press up on the roller assembly rather than on the green lever to close. When finished loading paper, close the top bezel and remove the key. Operation 4.16 © Genmega 2012...

  • Page 68: Settlement Menu

    Now press Add Cassette and enter 25 from the keypad, press enter to set. The current number of bills will now be 25. Operation 4.17 © Genmega 2012...

  • Page 69: Operator Manual

    At the same time, the G2500 will dial into the Host Processor and retrieve their totals for the same time period. To the left is an example of a Day Total Report.
  • Page 70 Press Enter when finished to return to the Settlement Menu. NOTE: Trial Day Total can be set to process automatically at a preset time. See Section 3.2.7 for information on automated scheduling of a Trial Day Total. Operation 4.19 © Genmega 2012...

  • Page 71: Journal Menu

    The ATM will then print all journals in memory up to the last time you printed a journal. Each time you print a journal a marker is set at that point. The next time you print the journal, the ATM will print from that marker to the current time. Operation 4.20 © Genmega 2012...
  • Page 72 To read this journal, you’ll need to download a free utility from the Genmega website (or request from your ATM distributor). This utility will allow you read / sort and print entries from the journal that was recovered from the ATM.

  • Page 73: Reports Menu

    To print the report, press the Print All Setup button, when the report is finished it will prompt you to press Enter to return to the Reports Menu. Operation 4.22 © Genmega 2012...
  • Page 74 • Withdrawal Transactions per day • Non-Cash withdrawals per day (if enabled) • Balance Transactions per day • Transfer Transactions per day • Notes Dispensed per day • Surcharge amount collected per day Operation 4.23 © Genmega 2012...

  • Page 75: Diagnostics

    To end the call press Modem Hang up. In most cases a failure during the modem test will relate more to phone line problems rather than the modem circuit itself. Diagnostics © Genmega 2012...
  • Page 76 Selecting this test will cause the machine to perform all self tests for an unlimited amount of time. You can select the options in the Aging Menu for which tests to perform what interval / number of times you want the tests to run. Diagnostics © Genmega 2012...

  • Page 77: Customer Transactions

    - Determine if all Host Setup parameters are correct; - If, after doing the above steps, the ATM is still not in service, contact your service personnel. Make sure to note any error codes that appear on the screen. Customer Transactions © Genmega 2011...

  • Page 78: Withdrawal Transaction

    Enter the pin number and press the “ENTER” key. Step 3 Press the “WITHDRAWAL” screen key. Step 4 If a “SURCHARGE” option is enabled, the “SURCHARGE” screen will be displayed. Select “YES” to continue, or “NO” to cancel. Customer Transactions © Genmega 2011...
  • Page 79 After the desired amount is entered, the ATM dials the processor and requests approval for the transaction. When authorization is received from the processor, the cash will be dispensed. Step 8 After dispensing cash, a receipt will be printed. Customer Transactions © Genmega 2011...

  • Page 80: Balance Inquiry Transaction

    Step 1 Insert the card. Step 2 Enter the pin number and press the “ENTER” key. Step 3 Press the “BALANCE” screen key. Step 4 The following screen will be displayed. Select the desired option. Customer Transactions © Genmega 2011...
  • Page 81 Operator Manual Step 5 The ATM dials the processor and requests approval for the transaction. Step 6 When authorization is received from the processor, the following screen will be displayed and the receipt will be printed. Customer Transactions © Genmega 2011...

  • Page 82: Transfer Transaction

    Insert the card. Step 2 Enter the pin number and press the “ENTER” key. Step 3 Press the “TRANSFER” screen key. Step 4 The following screen will be displayed. Select the desired account to be transferred “FROM.” Customer Transactions © Genmega 2011...
  • Page 83 Step 7 The ATM dials the processor and requests approval for the transaction. Step 8 When the authorization is received from the processor, the following screen will be displayed and the receipt will be printed. Customer Transactions © Genmega 2011...

  • Page 84: Closing Procedure

    If the result of the DAY TOTAL and CASSETTE TOTAL does not match the amount counted in the Cash Cassette, refer to the Journal for verification. Step 5 Turn the power off and close the security door. Customer Transactions © Genmega 2011...

  • Page 85: Error Recovery

    “ERROR CODE” of the “REPORT MENU” in the “OPERATOR FUNCTION,” menu and perform the corrective action, then press the “DEVICE INITIALIZE” screen key. If the Error is not corrected after resetting, contact your service personnel. Customer Transactions © Genmega 2011...

  • Page 86: Error Codes

    Check dispenser for jammed bills and reinitialize the machine. cleared. C0022 cassette inlet sensor not Check dispenser and cassette for jammed bills. cleared. C0023 Cassette exit sensor (L+R) not Check dispenser for jammed bills and reinitialize the machine. cleared. Error Codes © Genmega 2012...
  • Page 87 Clear any jammed notes or obstructions from the exit sensor. sensor during dispense C0056 Short note detected at exit Clear any jammed notes or obstructions from the exit sensor; sensor during dispense mismatch of rejected notes. Error Codes © Genmega 2012...
  • Page 88 Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. D0012 Invalid transaction. Network denial code. D0013 Invalid Amount. Network denial code. D0014 Invalid Card Number. Network denial code. D0020 Surcharge screen should have Network denial code. been displayed. Error Codes © Genmega 2012...
  • Page 89 FS omitted (after authorization Verify that version of ATM Software matches host processor. response text). Contact host processor. D00A4 ETX is in wrong place. Verify that version of ATM Software matches host processor. Contact host processor. Error Codes © Genmega 2012...
  • Page 90 Valid Denomination are $10, $20, $50, $100 – (Transaction Setup) F0008 Fast Cash Set error (exceeded Check the Fast Cash amount. (Transaction Setup) dispense limit). F0009 Master Key index is invalid. Check Master Key index – verify checksum (Host Setup) Error Codes © Genmega 2012...
  • Page 91 Serial Number not Set Set Serial number in Operator Menu F0016 Master Password left at ATM will not go into service with the default master password. The default master password must be changed from default. Error Codes © Genmega 2012...

  • Page 92: Clear Nvram

    Operator Manual APPENDIX B: CLEARING NVRAM To clear NVRAM on the Genmega G2500™, begin by entering the Operator Function Menu using the Master Password. Next enter the Customer Setup Menu. Press the lowest button on the right side of the LCD panel. This will give you access to the CLEAR NVRAM Menu.

  • Page 93: Master Key Installation

    Key Management, or enter any keys. Change the default passwords for Part #1 and Part #2 and then completely exit the Operator Menu (cancel out and let machine initialize) Once you go back in and use the new Secure Mode Passwords, you’ll be able to make changes or enter keys. Master Key Installation © Genmega 2012...
  • Page 94 ID automatically. In cases where the processor provides a serial number that is less than 10 digits, zeros must be added at the beginning of the number to equal 10 digits. Master Key Installation © Genmega 2012...
  • Page 95 B has been successfully entered. (A = #, B = This would tell the second technician that they need to enter their key as Part B on index 12. Part1 = Part A / Part2 = Part B Master Key Installation © Genmega 2012...
  • Page 96 The next step is to enter the master key itself. If you are using TDES, you’ll need to enter the left portion first. After entering the key, you’ll be prompted to enter it a second time for verification. Master Key Installation © Genmega 2012...
  • Page 97 The 16 digit alpha-numeric key is entered using the pin-pad only. Letters are entered by using the arrow and function keys. Use the pin-pad layout below. EPP (Encrypted Pin Pad) Master Key Alpha-Numeric Key Layout Master Key Installation © Genmega 2012...
  • Page 98 Compare the check digit against the number located at the top of the key component. This represents a check digit for the combined keys. There is not a check digit shown for left and right portions individually. Master Key Installation © Genmega 2012...
  • Page 99 At this point, the master key is successfully entered. If all other parameters have been entered properly, power off the ATM and power on to connect to host and initialize the keys. Master Key Installation © Genmega 2012...
  • Page 100 Operator Manual APPENDIX D: Custom Screen / Coupon Graphics Advertisement screens can be loaded to the Genmega G2500™ machine either using a SDRAM card (at the ATM) or by using remote monitoring software (to load remotely). Please see below for basic file format specifications and instructions for use with a SDRAM card.
  • Page 101 Save the blank document as “update.txt” in the SD card. c. Once it’s saved rename the file to “update.acu”. once renamed, the icon changes After the “update.acu” file has been created, copy it to the root folder of the SD card. Custom Graphics © Genmega 2012...
  • Page 102 Specifically the “Hide extensions for known file types” option which needs to be unchecked. If these options are not set properly, the update.acu file may not function, causing the graphics to not load. Custom Graphics © Genmega 2012...
  • Page 103 “Save As” and name it update.acu and save it to the root of the SD Card. The presence of that file in the root tells the G2500 to copy the graphic file into memory.

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