1. Manuals
  2. Brands
  3. Virgin Manuals
  4. Modem
  5. Home Modem
  6. User manual

Virgin Home Modem User Manual

Broadband at home modem
Hide thumbs
Table of Contents

Advertisement

Quick Links

HOME MODEM
virginbroadband.com.au
virginbroadband.com.au
V3.3.3
A

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Home Modem and is the answer not in the manual?

Questions and answers

Related Manuals for Virgin Home Modem

Summary of Contents for Virgin Home Modem

  • Page 1 HOME MODEM virginbroadband.com.au virginbroadband.com.au V3.3.3...

  • Page 2: Package Contents

    PACKAGE CONTENTS Your package should contain the following items: • Broadband at Home modem • Modem stand • Power cable • Ethernet cable • User Guide GETTING TO KNOW YOUR MODEM 1. DISPLAY BUTTON Toggle between displays (wake from Screensaver, view Missed Calls).

  • Page 3: Table Of Contents

    RESTORING FACTORY DEFAULT SETTINGS CALL WAITING CHANGING THE TIME ZONE CALLER ID UNABLE TO MAKE OR RECEIVE CALLS CONNECTING TO UNABLE TO ACCESS WEBSITES VIRGIN BROADBAND SLOWER CONNECTION THAN EXPECTED CONFIGURING YOUR HOME NETWORK GLOSSARY USING THE ETHERNET CABLE SPECIFICATIONS CONFIGURING YOUR ETHERNET...

  • Page 4: Getting To Know Your Modem

    GETTING TO KNOW YOUR MODEM FEATURES The Virgin Broadband At Home Modem provides home phone functionality, along with wireless broadband Internet. Simply plug your modem in, connect your phone and computer, and you’ll be making calls and you could be surfi ng the Internet within minutes. The Modem supports advanced mobile technologies including compatibility with GSM and 3G mobile networks and support for GPRS, EDGE, UMTS and HSDPA.

  • Page 5: Front Panel Display

    THE FRONT PANEL DISPLAY THE MAIN DISPLAY Indicates a missed call How many computers are connected wirelessly Clock Connected to the Virgin Mobile network Signal strength. Like a mobile phone, the more bars, the better This is your connection method. •...

  • Page 6: Missed Calls

    MISSED CALLS Pressing the Display button will show the most recent missed call on the modem display. Continue to ay button will show the most recent missed call on the modem di press the ‘Display’ button to step through any further missed calls. ’...

  • Page 7: Setting Up Your Modem For Telephone And Internet

    SETTING UP YOUR MODEM FOR TELEPHONE AND INTERNET CONNECTING THE MODEM Plug in the power cable (black) and turn the power on. The Modem will power up within 45 seconds. 2. Unplug your telephone from the wall socket, and plug it directly into the Modem. You can use a typical corded or cordless home telephone.
  • Page 8 If your connection type is consistently reported as GPRS, despite your repositioning efforts, please contact Virgin Broadband Support on 1300 555 100 for further assistance. Strong Wireless (WLAN) signal: For best results, make sure the Modem is in a central position in your home, within a relatively equal distance of all wireless devices.

  • Page 9: Using Your Telephone

    USING YOUR TELEPHONE CONNECTING YOUR PHONE The Virgin Broadband Modem is very easy to use with your telephone handset. Just follow our simple tips. DON’T Plug your telephone directly into the Virgin Plug your modem into telephone wall sockets. Broadband Modem.

  • Page 10: Managing Telephone Features

    MANAGING TELEPHONE FEATURES This section will explain how to manage the various telephone features available within the Virgin Broadband Modem Management Console. Please connect your Modem to the computer and complete the Quick Setup Wizard before attempting to change the telephone features. THE MANAGEMENT CONSOLE –...

  • Page 11: Call Forwarding

    CALL FORWARDING This area is where you control where your calls go to when you are on the phone, busy or don’t answer. • All calls - Diverts ALL CALLS to the specifi ed number. • No answer - Diverts calls to the specifi ed number when there is no answer. •...

  • Page 12: Call Waiting

    3 short beeps will indicate that there has been a problem and no change has been made. After the beeps the dial tone will return as normal. By default, voicemail is already set up on your Virgin Broadband service. If you activate an alternative diversion and you wish to reactivate voicemail, simply enter 212 as the diversion number.

  • Page 13: Connecting To Virgin Broadband

    2. Open your Internet browser and try to access the Management Console on the Virgin Broadband Modem by typing http://192.168.1.1 in your Internet browser. You should see the Welcome to Virgin Broadband page and then be able to continue with the Quick Setup Wizard.

  • Page 14: Configuring Your Ethernet Network Adaptor

    CONFIGURING YOUR ETHERNET NETWORK ADAPTOR This step should only be done IF you cannot access the Management Console (http://192.168.1.1) otherwise please proceed to Quick Setup Wizard on page 17. WINDOWS XP - Go to Control Panel and choose Network Connections. If you do not see an icon with just the name Network Connections, then click Switch to Classic View on the left of the Control Panel screen.

  • Page 15: Windows Vista

    WINDOWS VISTA - Go to Control Panel and choose Network and Sharing Centre Click on the line that says View Network status and tasks. 2. On the left of the window, click on the line that says Manage network connections Right click on your Local Area Network Adaptor and choose Properties from the menu that appears 4.

  • Page 16: Apple

    APPLE MAC 10.4 – If you do not connect automatically then create a new Location Click Apple Mac 10.4 menu (blue icon top left) 2. Go to LOCATION and select Network Preferences In the location drop down box select New location 4.

  • Page 17: Configuring Your Internet Browser

    2. Type http://192.168.1.1 in the browser address bar, and press Enter. This will take you to the Virgin Broadband Modem Management Console, which is the setup program for the modem. You are not connecting to the Internet when you go to this page. You are simply getting the page from the modem.

  • Page 18: For Firefox

    FOR FIREFOX: Click the Tools menu and then Options. Click the Privacy tab, in the Cookies section click Exceptions: type 192.168.1.1 and click Allow. Click Close and then OK. FOR SAFARI: Click Safari from your Menu Bar and click Preferences. Under the Security tab, go to Accept Cookies and select: Only from sites you navigate to.

  • Page 19: Quick Set Up Wizard

    Once you have selected a password, click on OK and you will be directed to the Quick Setup Wizard page. Your modem is pre-confi gured by Virgin Broadband in all aspects except your wireless security. We recommend you leave most settings as you fi nd them except for wireless security.
  • Page 20 Wireless encryption: Encryption: The default is no encryption – Please input the following setting to secure your network: Encryption: WEP Key Type: ASCII 128bit (13Characters) Pre-Shared Key: (Type in a 13 character password of numbers, letters or both) Firewall policy: Typical security (maximum security can cause problems with browsing) QSW: STEP 1 of 7 - Welcome to the Quick Setup Wizard...
  • Page 21 QSW: STEP 3 of 7 - UMTS This page is for setting when you want the modem to connect to the Internet. Choose a setting that is good for you and then click NEXT to continue QSW: STEP 4 of 7 - WIRELESS Here you can turn on the wireless functionality of the modem.
  • Page 22 QSW: STEP 5 of 7 - WIRELESS ENCRYPTION To setup the security for your wireless network connection use this screen IF you have enabled the wireless functionality in STEP 4. When ready, click NEXT to continue. NOTE: Due to the vast amount of networking equipment available around the world, Virgin Broadband can only support the following settings: WEP Encryption with an ASCII 128bit Pre-shared Key.
  • Page 23 QSW: STEP 6 of 7 - FIREWALL POLICY No changes need to be made here, click NEXT to continue. QSW: STEP 7 of 7 - FINISH Review your changes, write down any password you need to remember and click FINISH V3.3.3...
  • Page 24 BROWSER RELOAD - You will need to click OK to confi rm all changes and have them saved to the modem. V3.3.3...

  • Page 25: Your First Time Online

    YOUR FIRST TIME ONLINE The fi rst time you connect, you will be taken to a special Virgin Broadband Signup Page to activate your broadband service. Please fi ll in the online form using the Primary Account Holder’s details. The Virgin Broadband Signup Page will then allow you to create your fi rst email address. This will become the primary email address that Virgin Broadband will send notifi...

  • Page 26: Outlook 2007

    Select E-mail Account and click Next. 4. Enter a Display Name and click Next. Enter your Virgin Broadband E-mail address and click Next. Ensure that POP3 is selected in the Incoming e-mail server type fi eld and enter the following server details: a.

  • Page 27: Apple Mail

    In Apple Mail client, click File menu and select Add Account and then Continue on the next screen. 2. On the New Account page, enter the following information: a. POP, Virgin Broadband, Full Name and Virgin Broadband email address, then click Continue. Enter the following in the Incoming Mail Server screen: a.

  • Page 28: Configuring Your Wireless Connection

    Look for your wireless network connection. Right click over this and select View Wireless Networks 2. Select the network “Virgin Broadband” and click Connect. If you have enabled wireless security, you will be prompted to enter your password. Close any open windows, and open your Internet web browser (e.g. Internet Explorer).

  • Page 29: Windows Vista

    Click Start; choose Control Panel then Click on the line that says View Network status and tasks On the left of the window, click on the line that says Connect to a network 2. Select the network “Virgin Broadband” and click Connect. If you have enabled wireless security, you will be prompted to enter your password.

  • Page 30: Apple

    Go to LOCATION and select Network Preferences 4. In the location drop down box select New location Name the location (e.g. Virgin Broadband, you can personalise this) In the Show drop down (2nd from the top) box select Network Port Confi gurations Untick everything except Built- in Ethernet/Airport 8.

  • Page 31: The Management Console

    LOGIN button on the bottom left before you can see all the menu icons. After you have completed the Quick Setup Wizard in the Virgin Broadband Management Console, you will get the Connection Status page every time you go to the Management Console (http://192.168.1.1).

  • Page 32: Login Status

    LOGIN SCREEN This screen will allow you to login to the Management Console. From the Connection Status page click Login on the left side bar. 2. Enter the user name admin and password to login to the Management Console. Remember that the username and password are case sensitive. Click ‘OK’.

  • Page 33: Troubleshooting Steps

    COMMON TROUBLESHOOTING STEPS RESTORING TO FACTORY DEFAULT SETTINGS You can restore the factory default settings for the Modem when you want to build a new network from scratch, or for troubleshooting purposes. Note: The Modem will be restored to its factory default values. All personal settings and records on the modem are deleted and you will need to re-specify a password.
  • Page 34 There may be an issue with your current phone or its compatibility with the Virgin Broadband At Home Modem. In order to determine if this is the cause of your issue, we suggest trying a different phone. If you don’t have a spare phone, perhaps you can borrow one from a friend, family member or neighbour.

  • Page 35: Unable To Access Websites

    I AM UNABLE TO ACCESS ANY WEB SITES. A. Make sure the Modem is connected to the Virgin Broadband Internet network. When connected, the Modem will display the word ‘Connected’ in the bottom right of the display screen. TIP: If your Modem only shows the time on the display screen, it means that the screen saver is activated.
  • Page 36 G. Contact Virgin Broadband Support. In order to further diagnose and resolve this issue, please contact Virgin Broadband support on 1300 555 100 between 7am and 11pm, 7 days a week.

  • Page 37: Slower Connection Than Expected

    P2P fi le downloads may take longer than fi les of equivalent size downloaded direct from a website or server. So, whilst P2P services can still be used, they may run rather slowly. Virgin Broadband is therefore not really suitable for customers wanting to do a lot of P2P fi le transfers.

  • Page 38: Glossary

    Used in WLANs to connect multiple wireless devices to one network. Administrator The Administrator (admin) has full access privileges to make changes to the Virgin Broadband Management Console. Access Point Name. The name or address a mobile device can use to allow it to access the Internet DHCP Dynamic Host Configuration Protocol.
  • Page 39 HSDPA High Speed Down-link Packet Access (3.5G). An enhancement to 3G technology that increases the down-link speed 1.8Mb. HTTP Hypertext Transfer Protocol is a service protocol that allows us to view websites all around the world on our own computers. IP address The IP address identifi...

  • Page 40: Specifications

    SPECIFICATIONS UMTS FDD UMTS, 850/1900/2100 MHz, HSDPA Ethernet 10BaseT/100BaseT, Auto MDIX WLAN IEEE 802.11 b/g WLAN Security 64 bit and 128 bit WEP Encryption WPA/WPA2 Encryption Port and URL Filter DMZ Support Firewall, three predefined levels VPN tunnelling, PPTP, Ipsec, L2TP Display Monochrome 128 x 64 Pixel OLED display Status information, Missed/Incoming calls, current time (hours:minutes), clock synchronization over the Internet (NTP), Signal strength, Number of WLAN...

  • Page 41: Guidelines For Safe And Efficient Use

    GUIDELINES FOR SAFE AND EFFICIENT USE The modem contains sensitive electronic components. For safe and effi cient use, please follow these guidelines: The Modem is intended for use only when powered by the external power supply it comes with. The use of any other power supplies may cause permanent damage to the Modem.

  • Page 42: My Passwords

    MY PASSWORDS Having trouble remembering all of your passwords? Here’s a little cheat sheet you can use to jot down your usernames and passwords in case you forget! Make sure your passwords are secure at all times! USERNAME PASSWORD MY ACCOUNT (where you can log in online Your phone number ________________________ 6 digit PIN ________________________________...
  • Page 43 V3.3.3...

  • Page 44: Virginbroadband.com.au

    WARNING THIS EQUIPMENT WON’T WORK IF THERE IS A MAINS POWER FAILURE. Please recycle me virginbroadband.com.au virginbroadband.com.au DY9055 DEC 07...

Table of Contents

Save PDF