Troubleshooting - Medela Freestyle Instructions For Use Manual

16. Troubleshooting

Low or no suction
Battery charging
"bAtt" symbol on the
display
Pump doesn't run or
power on
No "let-down" or
breastmilk expression
34
Component Check
• Disassemble breastshields, breasthshield bodies, membranes, and back caps.
• Inspect all components for chips or cracks.
• Clean and dry all components per Cleaning Section 5.
• Reassemble per Assembly Section 11. Make sure the components are dry
before assembling.
• Check that tubing is not kinked.
Connection Point Check
Inspect following connection points to ensure attachment is secure
• Back cap snapped at all 3 connection points
• Tubing adaptor to back cap
• Tubing adaptor to pump
• If suction is not improved, contact Medela Customer Service at
1-800-435-8316.
TIP: Avoid removing the battery as this will reset the battery indicator and
T
requires a recharging time of up to 24 hours.
If the battery does not charge and there is no battery symbol on the display verify
that the battery is inserted properly. See Section 10.
"bAtt" symbol on the display
• If a "bAtt" symbol appears on the display, it indicates it is in initial charge mode
or the battery was removed and reinserted. Plug in and charge for 24 hours
uninterrupted.
Flashing Battery Symbol outline and 1 bar
• Low battery. Plug in and charge battery.
Battery Indicator fl ashes with 4 bars
• Disconnect the power cord and remove the battery for at least 10 seconds.
Reinsert the battery and plug in to charge for 24 hours.
• If you still have a problem contact Medela Customer Service at 1-800-435-8316.
• If the Power Adaptor Symbol fl ashes or you see "Err" and hear 3 beeps, contact
Medela Customer Service at 1-800-435-8316.
• Ensure your breastpump is assembled correctly and there is suction.
• Relax and take a 10-15 minute break if let-down is not achieved after 2
consecutive pumping sessions.
• Consult with your healthcare professional or breastfeeding specialist if expression
does not occur.