Commonwealth INGENICO 5110 Reference Manual
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Commonwealth INGENICO 5110 Reference Manual

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INGENICO 5110 TERMINAL OPERATOR REFERENCE GUIDE V2.0
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  • Page 1 INGENICO 5110 TERMINAL OPERATOR REFERENCE GUIDE V2.0 EFTPOS LITE...

  • Page 2: Table Of Contents

    Contents IMPORTANT NOTES TOTALS (RECONCILIATION, PREVIOUS SETTLEMENT, YOUR MERCHANT DETAILS CUMULATIVE, SHIFT) THE EFTPOS NETWORK CHANGING PASSWORDS (MANAGER AND OPERATOR) TERMINAL LAYOUT SETTING REFUND LIMITS TERMINAL FUNCTION DESCRIPTIONS (MANAGER AND OPERATOR) VERSION 2 SOFTWARE FUNCTIONALITY 8 OTHER TERMINAL FUNCTIONS DEBIT CARD TRANSACTIONS TRAINING MODE CREDIT CARD TRANSACTIONS MOTO (MAIL ORDER/...

  • Page 3: Important Notes

    Important notes Check the validity and expiry dates on all cards presented. If you have any doubts about the transaction, card or card presenter, Do not allow any unauthorised use of contact the Authorisation Centre your terminal. immediately on 13 26 36 for credit Do not be persuaded to allow cards and Freecall* 1800 813 700 for transactions to be processed contrary...

  • Page 4: Your Merchant Details

    Your merchant details Trading name: Trading address: Commonwealth Bank merchant number: Terminal ID: Credit Card floor limit: $ (downtime processing) Debit Card floor limit: $ (downtime processing) American Express merchant number/JCB (processed by Amex): Diners Club merchant number: The above is confidential information and should only be known to yourself CARE: and authorised staff.

  • Page 5: The Eftpos Network

    The EFTPOS network the large volumes processed. Each day millions of transactions pass through the Australian EFTPOS network. The diagram below shows the many players in the The EFTPOS network is very complex, EFTPOS network. with many parties involved in processing transactions.
  • Page 6 There are many features to the Credit card schemes – MasterCard and EFTPOS network: Visa are member controlled organisations that determine rules to be followed for the Card – credit card, debit card and security of both cardholder and merchant. charge card for which the magnetic Card issuers worldwide –...

  • Page 7: Terminal Layout

    Terminal layout...

  • Page 8: Terminal Function Descriptions

    Terminal function descriptions 6 Yellow option buttons – these buttons are located under the terminal display and are used to select options displayed on the screen. The display will show lines 1 Blue ‘Function’ button – this button indicating which button to press for the is used to access the function menu.

  • Page 9: Version 2 Software Functionality

    (NB: you must be Currency Conversion – the ability to offer a Commonwealth Bank authorised MOTO international customers the option of merchant to process these transactions). paying in their home currency.
  • Page 10 For example, the following three screens show the idle screen. The first shows none of the additional applications are switched on, the second shows when XPOS is switched on, the third shows when mail order/telephone order is switched on. Screen Definition COMMONWEALTH With no other functions. BANK EFTPOS READY COMMONWEALTH With XPOS functions.

  • Page 11: Debit Card Transactions

    Debit card transactions This section describes how to complete a transaction where a debit card (cheque or savings account) is involved. Step Screen Action COMMONWEALTH Swipe the customer’s card through the BANK EFTPOS card reader. READY TRANSACTION TYPE Select the type of transaction to be conducted.
  • Page 12 If ‘Cashout’ only is selected: Step Screen Action CASHOUT: Enter the amount of cash required and then $0.00 select OK. ENTER AMOUNT AND OK CASHOUT Select the type of account the cardholder TOT $X.XX wishes to use. SELECT ACCOUNT CHQ = cheque account. SAV = savings account.
  • Page 13 Debit card (cheque/savings account) transaction receipts. COMMONWEALTH BANK COMMONWEALTH BANK COMMONWEALTH BANK EFTPOS EFTPOS EFTPOS RETAILER NAME RETAILER NAME RETAILER NAME RETAILER ADDRESS RETAILER ADDRESS RETAILER ADDRESS TERMINAL: 12345678 TERMINAL: 12345678 TERMINAL: 12345678 REFERENCE: 654321 REFERENCE: 654321 REFERENCE: 654321 MERCHANT COPY...

  • Page 14: Credit Card Transactions

    Credit card transactions This section describes how to complete a transaction where a credit card is used. Step Screen Action COMMONWEALTH Swipe the customer’s credit card through the BANK EFTPOS card reader. READY TRANSACTION TYPE Select the type of transaction to be conducted.
  • Page 15 If the signature matches the one on the credit card SIGN VALID? select YES. If you select NO the terminal will then NO/YES ask if you want to cancel the transaction. COMMONWEALTH Transaction has been processed. BANK EFTPOS APPROVED If ‘Refund’ is selected: REFUND: Enter the amount of the refund and then select OK.
  • Page 16 Step Screen Action AUD $X.XX This screen will appear if you have Currency OR <CC> Conversion activated on your terminal and the card Y.YY swiped is an overseas card in a currency for which AUD/<CC> the terminal has an up-to-date exchange rate. <CC> is the 3-digit currency code, e.g.
  • Page 17 Credit card transaction receipts. COMMONWEALTH BANK COMMONWEALTH BANK EFTPOS EFTPOS RETAILER NAME RETAILER NAME RETAILER ADDRESS RETAILER ADDRESS TERMINAL: 12345678 TERMINAL: 12345678 REFERENCE: 654321 REFERENCE: 654321 MERCHANT COPY MERCHANT COPY CARD NO: 123456-123 CARD NO: 123456-123 EXPIRY DATE: 01/01 EXPIRY DATE:...
  • Page 18 COMMONWEALTH BANK COMMONWEALTH BANK EFTPOS EFTPOS RETAILER NAME RETAILER NAME RETAILER ADDRESS RETAILER ADDRESS MERCH ID: 12345678910111 MERCH ID: 12345678910111 TERM ID: 87654321 TERM ID: 87654321 MERCHANT COPY MERCHANT COPY CREDIT CREDIT 123456 123 (S) 123456 123 (S) SALE 01/07...

  • Page 19: Downtime Processing

    Downtime processing If the transaction is above your floor limit, ring for authorisation and record the authorisation number on the voucher. Have the cardholder sign the voucher There are times when the Bank’s host and check the signature with the cannot be contacted or the system/card signature on the card.

  • Page 20: Voucher Entry Processing

    Voucher entry processing Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 1. EFTPOS. 2. TERMINAL 1. DUPL RECEIPT Select 3. SPECIAL FUNCTIONS 2. TOTALS 3. SPECIAL FUNC MORE ENTER MANAGER To enter the special functions menu the manager PASSWORD password is required.
  • Page 21 Step Screen Action SELECT TRANS Select the type of transaction to be conducted. PUR/REF PUR = purchase. REF = refund. TRANS TYPE NOTE: Cashout is not permitted in voucher entry processing. PURCHASE: Enter the amount of the purchase and then $0.00 select OK.
  • Page 22 If you have more than one transaction to input simply start by selecting 2. Voucher and input the next transaction. Offline voucher Voucher entry Store and forward receipt receipt receipt COMMONWEALTH BANK COMMONWEALTH BANK COMMONWEALTH BANK EFTPOS EFTPOS EFTPOS RETAILER NAME RETAILER NAME...

  • Page 23: Store And Forward (Saf) Processing

    The PINpad will identify SAF transactions by placing an asterisk beside the approval code on the transaction receipt. Screen: COMMONWEALTH BANK EFTPOS APPROVED CC08 VALID SIGNATURE The merchant copy of the transaction receipt will display the full cardholder number on all SAF transactions.
  • Page 24 When a transaction that exceeds your floor limit is performed in the SAF mode the PINpad will display (in this case the SAF Credit Floor Limit): Screen: SAF CREDIT LIMIT EXCEEDED COMMONWEALTH BANK PRESS OK OR CLR EFTPOS RETAILER NAME To continue press OK and the PINpad will display.
  • Page 25 Viewing SAF transactions. Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 2. TERMINAL. 2. TERMINAL ENTER PASSWORD To enter the terminal option menu either the THEN PRESS OK manager or operator password is required.
  • Page 26 SAF report: COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS TERMINAL: 12345678 SAF TRANSACTIONS ORIGINAL DATE AND TIME 20 MAR 2006 11:59 CARD NO: 123456-123 EXPIRY DATE: 01/01 CREDIT: REFUND: $10.00 TOTAL: $10.00 ORIGINAL DATE AND TIME 20 MAR 2006 11:59...
  • Page 27 If either ‘Unsent SAFs’ or ‘Failed SAFs’ is selected. Step Screen Action [CARD NUMBER] If there are unsent or failed SAFs in the terminal [TXN TYPE] $X.XX each one will be displayed. Each individual PREV MORE NEXT transaction can be accessed by selecting the yellow option keys under PREV or NEXT.

  • Page 28: Damaged Credit Card Processing

    If, when swiped, a credit card displays a ‘damaged card’ message, the transaction may be manually keyed. This function is not available for debit cards. Step Screen Action COMMONWEALTH Enter card number manually. BANK EFTPOS READY CARD NUMBER: After entering the first number of the card this ENTER CARD NO.
  • Page 29 Step Screen Action PURCHASE: Enter the amount of the purchase and then $0.00 select OK. ENTER AMOUNT CASH NOTE: Cashout is not permitted on a credit card. PURCHASE Select account type CR. TOT $X.XX SELECT ACCOUNT $$$$$$.cc This screen will appear if you have Currency EXCH RATE N.nnnn Conversion activated on your terminal and the card...

  • Page 30: Printer Functions

    Printer functions For all transactions which require a printed message facility, a warning message will be displayed if the printer is out of paper or if the printer cover is open: Screen: PRINTER ERROR PAPER OUT PRESS OK OR CLR Please insert a new roll of paper in order to use your EFTPOS terminal.

  • Page 31: Duplicate Receipts

    It will show all the details of the transaction and whether the transaction was approved. Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 1. EFTPOS.

  • Page 32: Totals (Reconciliation, Previous Settlement, Cumulative, Shift)

    Totals Previous settlement – this function allows you to view the totals of your previous settlement. If the Last Seven Settlement Function is activated you will be given the Reconciliation – the process by which the option of viewing the last settlement or the value of transactions processed through last seven settlements.
  • Page 33 Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 1. EFTPOS. 2. TERMINAL 1. DUPL RECEIPT Select 2. TOTALS. 2. TOTALS 3. SPECIAL FUNCTIONS MORE ENTER PASSWORD To enter the totals menu either the manager or THEN PRESS OK operator password is required.

  • Page 34: Changing Passwords (Manager And Operator)

    Remember to change your passwords regularly. (Terminal will not accept passwords 123456 or 000000.) Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 2. TERMINAL.

  • Page 35: Setting Refund Limits (Manager And Operator)

    Bank to process refund the manager password. transactions above this limit. Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 1. EFTPOS. 2. TERMINAL 1.
  • Page 36 Step Screen Action 1. REFUND LIMIT Select 1. REFUND LIMIT. 2. VOUCHER 3. RESET 1. OPERATOR Select 1 or 2 depending on which limit you 2. MANAGER wish to change. OPERATOR LIMIT Enter the new refund limit and press OK. The $X.XX terminal will then return to the previous menu ENTER NEW AMT...

  • Page 37: Other Terminal Functions

    Audible tone – allows you to turn off the audible tone that sounds when a transaction is declined. LCD contrast – allows you to adjust the brightness of the LCD screen. Terminal reboot: Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 2. TERMINAL. 2. TERMINAL...
  • Page 38 PINpad lock: Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 2. TERMINAL. 2. TERMINAL PASSWORD To enter the terminal option menu either the * * * * * manager or operator password is required.
  • Page 39 Enter amount of timeout. 10MIN NEW VALUE: INPUT ACCEPTED Screen confirmation of selection. LOCK TIMEOUT 10MIN Turning audible tone on/off: COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 2. TERMINAL. 2. TERMINAL PASSWORD To enter the terminal option menu either the * * * * * manager or operator password is required.
  • Page 40 Adjusting the LCD contrast: Step Screen Action COMMONWEALTH Select the blue Function key. BANK EFTPOS READY 1. EFTPOS Select 2. TERMINAL. 2. TERMINAL PASSWORD To enter the terminal option menu either the * * * * * manager or operator password is required ENTER CODE AND OK 1.

  • Page 41: Training Mode

    INPUT ACCEPTED Screen confirmation of selection. TRAINING IS To turn training mode off follow the above instructions and select OFF at step 5. Training mode display: The training mode ready screen will be displayed as: Screen: COMMONWEALTH BANK EFTPOS ***TRAINING***...
  • Page 42 The training mode receipt shows the terminal in training mode: COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS TERMINAL: 12345678 REFERENCE: 654321 TRAINING MODE NOT FOR VALUE MERCHANT COPY CARD NO: 123456-123 EXPIRY DATE: 01/01 CREDIT: PURCHASE: $10.00 TOTAL: $10.00 20 MAR 2006...

  • Page 43: Moto (Mail Order/Telephone Order) Processing

    The rules governing MOTO transactions are provided to you on approval. You should ensure that you and your staff are fully aware of the responsibilities of conducting MOTO transactions. Step Screen Action COMMONWEALTH Select the yellow option key below MOTO. BANK EFTPOS READY MOTO CARD NUMBER: Manually enter the credit card number and then select OK.
  • Page 44 Select the corresponding yellow option key below either AUD or <CC>. NOTE: Step 6 is only applicable for Currency Conversion transactions. A receipt will be printed for your records. MOTO receipt MOTO refund receipt COMMONWEALTH COMMONWEALTH BANK BANK EFTPOS EFTPOS...

  • Page 45: Xpos

    XPOS If XPOS has been installed on your EFTPOS terminal, please refer to the XPOS Operator Manual for instructions on processing XPOS transactions. XPOS is a software application available If you require XPOS technical help please on the EFTPOS LITE. XPOS is a first for call the XPOS Help Desk on 1300 553 772, Australia, turning the EFTPOS terminal into 24 hours, 7 days.

  • Page 46: Currency Conversion Transactions

    Currency Conversion transactions Currency Conversion will enable you to: Provide a better customer service by making it easier for your customers to do business with you. Currency Conversion offers your overseas Earn a commission for each foreign customers the freedom to use their credit currency transaction.

  • Page 47: Terminal Error Messages

    Terminal error messages Codes Description Printer Message Terminal Display Approved or completed APPROVED 00 APPROVED 00 successfully Refer to card issuer DECLINED 01 TRANSACTION DECLINED CONTACT BANK-01 Invalid merchant DECLINED 03 TRANSACTION DECLINED INVALID MERCHANT-03 Pick-up card DECLINED 04 TRANSACTION DECLINED CONTACT BANK-04 Honour with identification APPROVED 08...
  • Page 48 Codes Description Printer Message Terminal Display Restricted card DECLINED 36 TRANSACTION DECLINED BANK NOT AVAIL-36 No credit account DECLINED 39 TRANSACTION DECLINED NO CREDIT ACCT-39 Lost card DECLINED 41 TRANSACTION DECLINED PHONE AUTH CENTRE-41 No universal account DECLINED 42 TRANSACTION DECLINED NO ACCOUNT-42 Stolen card, pick up DECLINED 43...
  • Page 49 Codes Description Printer Message Terminal Display Card acceptor contact acquirer DECLINED 60 TRANSACTION DECLINED PROCESSING ERROR-60 Exceeds withdrawal amount limit DECLINED 61 TRANSACTION DECLINED OVER CARD LIMIT-61 Restricted card DECLINED 62 TRANSACTION DECLINED TRAN NOT ALLOWED-62 Phone authorisation centre DECLINED 67 TRANSACTION DECLINED PHONE AUTH CENTRE-67 Allowable PIN tries exceeded...
  • Page 50 Codes Description Printer Message Terminal Display Transaction amount greater DECLINED Z3 TRANSACTION DECLINED than authorised amount INVALID AMOUNT-Z3 Card insertion only DECLINED Z6 TRANSACTION DECLINED NO MANUAL ENTRY-Z6 For any Terminal Display not listed above the terminal is to display and print the following: Print Message Terminal Display DECLINED nn...
  • Page 51 Codes Description Printer Message Terminal Display MAC failure MAC ERROR T04 TRANSMISSION ERROR MAC ERROR - T04 No dial tone NO DIAL TONE T05 COMMUNICATIONS ERROR NO DIAL TONE - T05 No carrier NO CARRIER T09 COMMUNICATIONS ERROR NO CARRIER - T09 No polling NO POLLING T10 COMMUNICATIONS...

  • Page 53: Where To Get Help

    Where to get help Authorisations 24 hours, 7 days Call Freecall* 1800 813 700 for all over floor limit manual debit card Help Desk transactions. 24 hours, 7 days Call 13 26 36 for all over floor limit Call Freecall* 1800 022 966 manual credit card transactions.
  • Page 54 1800 022 966 24 hours, 7 days commbank.com.au Commonwealth Bank of Australia ADV9805 070606 ABN 48 123 123 124...

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