AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having mainte- nance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, contact Lexus Customer Satisfaction at (800) 255-3987 or log on to www.lexus.com.
Page 3
Your service department is commit- that is second to none, and we look ted to helping you keep your Lexus forward to serving you in the years performing at its best. Your dealer will ahead. Welcome to the Lexus family! provide you with the department’...
To help ensure that your ownership the Specifications chapter in your experience is pleasant, convenient Owner’s Manual.) Programming of and trouble-free, Lexus provides you these features is performed once at with a variety of complimentary ser- no charge, provided you obtain the vices.
Loaner Vehicle Roadside Assistance If your vehicle must be kept overnight Lexus roadside assistance coverage at a Lexus dealership for a warranty- is for 48 months from your vehicle’ s covered condition that requires more in-service date, regardless of mileage.
Page 8
After your roadside assistance cover- the window) age expires, you may join a motor • Owner’ s name and home club created exclusively for Lexus address owners. Benefits include roadside assistance coverage, a trip-planning • Vehicle license plate number service and discounts on travel and •...
The best way to ensure that your vehi- cle is repaired with Genuine Lexus If you require additional keys, call or Parts is to take it to a Lexus dealer- visit an authorized Lexus dealership. ship. Each dealership works with...
IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are Step 2 dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction is your concern to your satisfaction, call our first priority. Should you have a...
Page 12
Magnuson- The service is provided at no cost Moss Warranty Act. In addition, you to you. It is part of Lexus’ effort to must use NCDS if you are required to promptly and equitably resolve your do so prior to exercising certain rights concerns.
Page 13
Lexus. attention of Lexus or one of its dealers during the eligibility period. Introduction...
Page 14
How does the arbitration tomer claim form, please provide process work? NCDS with the following information: When NCDS receives your request, it will be forwarded to the Lexus area • Vehicle year, make, model, VIN, office for response. mileage and date of purchase.
Page 15
Lexus’ compliance, The decision of the arbitrator(s) is you may pursue any other legal reme- binding on Lexus but not on you. dies available to you, including small Lexus must comply with the decision claims court. You should be aware...
This excellent we are — that you’ll enjoy owning your warranty coverage demonstrates not Lexus as much as you enjoy driving it. only our confidence in Lexus vehicles, but also our commitment to every This section of the Warranty and Lexus customer.
When Warranty Begins The warrantor for these limited war- The warranty period begins on the ranties is Lexus, a division of Toyota vehicle’ s in-service date, which is Motor Sales, U.S.A., Inc., 19001 South the first date the vehicle is either...
Limitations The performance of necessary repairs and adjustments is the exclu- sive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle.
Lexus, subject to the exceptions indicated under Front-Wheel-Drive System “What Is Not Covered” on pages Drive shaft, axle, hub, bearings, seals 19–20.
• Airborne chemicals, tree sap, service to the nearest authorized road debris (including stone Lexus dealership is covered. chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination...
Page 22
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...
National Center for Dispute tion with this vehicle. Lexus shall Settlement before seeking remedies not be liable for incidental or under the Lemon Laws of your state.
Federal regulations require that this Performance Warranty and federal warranty be in effect for two years or regulations, Lexus will make all nec- 24,000 miles from the vehicle’ s in- essary repairs if both of the following service date, whichever occurs first.
Page 25
FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not Air/Fuel Metering System apply to failures or noncompliance • Air/fuel ratio feedback control caused by: system • The use of replacement parts • Cold-start enrichment system not certified in accordance with •...
Page 26
FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System Other Parts Used in Systems • Charcoal canister Listed • Data link connector (8/80) • Diaphragm valve • Hoses, clamps, fittings, tubing • Fuel filler cap and mounting hardware • Fuel tank • Malfunction indicator light and •...
Owner’s Manual and this guide. vehicle’ s emission control systems, Lexus will not deny a warranty claim Lexus recommends the use of solely because you do not have Genuine Lexus Parts when servicing records to show that you maintained or repairing the systems.
Page 28
30 days (unless a shorter peri- Division (6405J) od is required by law). If your claim is Attn: Warranty Complaints denied, Lexus will notify you in writing 401 M Street SW of the reason within the same period. Washington, D.C. 20460 If we fail to do so, we will repair your vehicle free of charge.
FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE We (the dealership) want you to know used in accordance with the written that at the time your new Lexus vehi- instructions for proper mainte- cle is being delivered: nance and use, Lexus will remedy...
Also included may be hoses, belts, connec- tors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...
Page 31
If an emissions-related part listed You are responsible for presenting on pages 23–24 is defective, the your vehicle to a Lexus dealership as part will be repaired or replaced soon as a problem exists. The warran- by Lexus. This is your SHORT-...
Page 32
• The use of replacement parts not certified in accordance with Air/Fuel Metering System aftermarket parts certification • Air pump on GX 470, LX 570 regulations. • Engine control computer • The use of replacement parts not (engine control module) equivalent in quality or design to •...
Page 33
Charcoal canister on LX 570, of the required maintenance indicated RX 350 in the Owner’s Manual and this guide. Lexus will not deny a warranty claim • Fuel tank solely because you do not have records to show that you maintained Ignition System your vehicle.
Page 34
However, use of replacement parts od is required by law). If your claim is that are not equivalent in quality to denied, Lexus will notify you in writing Genuine Lexus Parts may impair the of the reason within the same period.
Page 35
CALIFORNIA EMISSION CONTROL WARRANTY IF YOU HAVE REPAIR DELAYS QUESTIONS If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’ s California emis- within 30 days, you may have the sion warranty coverage, please follow repairs made under Lexus’...
The tires that come as original equip- Bridgestone/Firestone ment on your vehicle are warranted 535 Marriott Drive by their manufacturer and not Lexus. Nashville, TN 37214 Please refer to the tire warranty state- Bridgestone: (800) 847-3272 ment included with the owner infor- Firestone: (800) 356-4644 mation in your vehicle.
Lexus will not deny a warranty claim the best possible service for your solely because you do not have vehicle when you take it to a Lexus records to show that you maintained dealership. Plus, a Lexus dealership your vehicle. However, damage or...
Page 38
However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quali- ty, durability and performance. They are also designed to fit your vehicle’...
Canada and need warranty service, If your vehicle is inoperable or unsafe contact a local Lexus dealership. to drive and there is no Lexus dealer- Please note, however, that your vehi- ship reasonably available to make cle may not be repaired free of...
Page 40
OBTAINING WARRANTY SERVICE warranted parts at the manufacturer’ s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ rec- ommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability...
These procedures formance, safety and reliability from are listed on pages 42–43 of this your Lexus. It can also enhance your booklet and described in detail in vehicle’ s resale value. This section the “Maintenance” section of the of the Warranty and Services Guide Owner’s Manual.
Lexus will not deny a warranty claim scheduled maintenance log. solely because you do not have records to show that you maintained For a complete description of your vehicle.
Page 43
LEXUS DEALERSHIP SERVICE To ensure that your vehicle receives any Lexus dealership in the U.S. — a first-quality service and factory- great convenience if you relocate or authorized parts, Lexus recommends need to have your vehicle serviced having maintenance performed by while traveling.
GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled maintenance, Every 30 Days your Lexus requires ongoing general At least once every 30 days, perform maintenance such as fluid checks and these inspections: visual inspections. The recommended • Check tire pressure guidelines for inspections are listed •...
Page 45
GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Interior When Cleaning the Exterior • Remove dirt and dust with a • Working from top to bottom, vacuum cleaner. Wipe dirty sur- apply lots of low-pressure water faces with a soft cloth dampened to the body, wheel wells and with warm water.
Service: 30 Days or 1,000 Miles Lexus recommends obtaining sched- uled maintenance for your vehicle Lexus provides your first scheduled every six months or 5,000 miles, maintenance service at no charge. whichever occurs first. The service is performed at 30 days...
❏ Check for fluid leaks example, doors can be programmed ❏ Road-test vehicle to remain locked when you shift into ❏ Program Lexus Personalized Settings, “Park. ” (For more information, see the if requested “Customizable Features” section of the Specifications chapter in your Owner’s Manual.) Programming of...
❏ Tighten nuts and bolts on chassis (GX, LX) ❏ Tighten nuts and bolts on chassis Date: ________ Mileage: ________ Date: ________ Mileage: ________ Notes: Notes: This service is complimentary when performed by an authorized Lexus dealership. Scheduled Maintenance Log...
Page 49
❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (RX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads and rotors ❏ Road-test vehicle ❏ Inspect the following:...
Page 50
❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts ❏ Tighten nuts and bolts on chassis (GX, LX) ❏...
Page 51
❏ Replace engine air filter ❏ Lubricate axle shaft bushings (LX) ❏ Visually inspect brake pads and rotors ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Road-test vehicle ❏ Replace air conditioner filter ❏ Inspect the following:...
Page 52
❏ Inspect steering linkage and boots ❏ Inspect engine air filter ❏ Lubricate drive shaft, re-torque nuts and bolts ❏ Inspect steering linkage and boots (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts ❏ Tighten nuts and bolts on chassis (GX, LX) ❏...
Page 53
❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (RX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads and rotors ❏ Road-test vehicle ❏ Inspect the following:...
Page 54
❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts ❏ Tighten nuts and bolts on chassis (GX, LX) ❏...
Page 55
❏ Replace engine air filter ❏ Lubricate axle shaft bushings (LX) ❏ Visually inspect brake pads and rotors ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Road-test vehicle ❏ Replace active height control system fluid (LX) ❏ Replace air conditioner filter ❏...
Page 56
❏ Inspect steering linkage and boots ❏ Inspect engine air filter ❏ Lubricate drive shaft, re-torque nuts and bolts ❏ Inspect steering linkage and boots (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts ❏ Tighten nuts and bolts on chassis (GX, LX) ❏...
Page 57
❏ Replace engine oil and oil filter; reset reminder light ❏ Rotate tires ❏ Clean air conditioner filter (RX) ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Visually inspect brake pads and rotors ❏ Road-test vehicle ❏ Inspect the following:...
Page 58
❏ Inspect engine air filter ❏ Inspect steering linkage and boots ❏ Inspect steering linkage and boots ❏ Lubricate drive shaft, re-torque nuts and bolts (GX, LX) ❏ Lubricate drive shaft, re-torque nuts and bolts ❏ Tighten nuts and bolts on chassis (GX, LX) ❏...
EXPLANATION OF MAINTENANCE ITEMS The following descriptions are provid- Axle Shaft Boots ed to give you a better understanding Check the axle shaft boots and of the maintenance services that clamps for cracks, deterioration and should be performed on your vehicle. damage.
EXPLANATION OF MAINTENANCE ITEMS Brake Fluid Differential Oil Replace using fluid type specified Check for correct oil level and in your Owner’s Manual. A qualified inspect each differential component technician should perform this for signs of leakage. If you discover operation.
EXPLANATION OF MAINTENANCE ITEMS Engine Coolant Engine Valve Clearance (GX) When inspecting, visually check Inspect for excessive lifter noise and the engine coolant level on the see- engine vibration and adjust if neces- through reservoir. Add coolant as sary. A qualified technician should necessary.
Page 71
Inspect the rack and pinion assembly operations. for signs of leakage, damage and loose electrical connections. Tighten Timing Belt (GX) connections and if you discover any Replace every 108 months or leakage or damage, have it repaired 90,000 miles. A qualified technician immediately by a qualified technician.
Page 72
For correct oil, refer to your Owner’s Manual. Transmission (GX, LX) On GX 470 and LX 570, the trans- mission and transmission fluid are a completely sealed unit. Therefore, periodic checks and replacement...
VEHICLE IDENTIFICATION Model Body style In-service date Mileage at delivery Selling dealership Selling dealership phone number Key number Vehicle Identification Number Scheduled Maintenance Log...
Need help?
Do you have a question about the GX and is the answer not in the manual?
Questions and answers