Troubleshooting; Booting The System; Checking Signal Strength - Applied Satellite Engineering 9555 Iridium User Manual

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Safety

Installation

Troubleshooting Introduction

The following are troubleshooting techniques to help resolve the most common problems encountered when

using this product. Before attempting these tests, it's important to review the 'Preparations' section found in

the '9555 Docking Station Quick Start Guide'. This and related documents; 'Docking Station User's Guide'

and 'Fixed Station Terminal – Installer's Guide' are also available for more detailed installation and operating

information. These documents can be viewed or downloaded at: www.ase-corp.com under the 'Product Info'

section.

Booting the System

1. Verify Iridium handset PIN code is turned off and there is sufficient

battery power.

2. Install phone in Docking Station following the instructions outlined

earlier in this manual.

3. Lock the handset in place using the latch located in the upper left hand

corner of the device.

4. The 9555 handset will power-up automatically or turn off and re-start

depending on the state of the 9555 when docked. If not, press the

RESET button to initiate a system re-boot.

IMPORTANT:

If the Dock cannot sync with the phone, the top LED (A) will keep blinking and

the Dock will eventually re-boot itself and try to sync again. When the top LED

goes on solid, the phone will remain on and the Dock is ready for use. If the

LED keeps blinking and the Dock continues to re-boot, most common problem

is poor Iridium signal strength.

Checking Signal Strength

Follow these steps to check signal strength to the handset while installed

in the Dock;

1. Remove power from the Docking Station.

2. Turn only Iridium handset ON while still in the Dock.

3. Verify the phone registers with Iridium network and signal strength

shows at least 4 out of 5 bars on the display.

4. Place a call directly using the handset's keypad and verify signal

strength stays at 4 to 5 bars once call is connected.

5. If signal strength drops below 4 bars during any of these tests, check

antenna location for obstructions and/or confirm antenna cable length

has not been exceeded.

IMPORTANT:

Each cable splice will reduce signal strength so it's important to keep

splices to a minimum.

V1.0

ASE Docking Station for Iridium 9555 Handsets

General Use

F.A.Q.