Troubleshooting Guide - Mobi Technologies DualScan User Manual

Troubles
No response/
Automatic
reset when pulling
out insulator
Battery symbol
on LCD
"Lo" on screen
(result below
32.0℃ or 89.6℉)
"Hi" on screen
(result below
42.9℃ or 109.3℉)
"Errp" on screen
"Errp" on screen
"Er25" on screen
"Err5" on screen
NOTES:
1. Under an environment with electrostatic discharge, the unit may
malfunction and may require user to reset the unit.
2. Dispose with care; please consult your retailer or manufacturer
for instructions, if needed.

TROUBLESHOOTING GUIDE

Check lists
Battery drained
Battery in wrong polarity?
Poor battery contact
Low battery
Thermometer correctly angled
for the eardrum / forehead?
Please check the operation
method
Hardware problem
Environment temperature
beyond the scope of
10℃～40℃(50.0℉～104.0℉)
for Ear
15℃～40℃(59.0℉～104.0℉)
for Forehead
Thermometer temperature
measurement circuit failure
Operation error, More than 15
seconds without test result in
measure heart rate mode
Countermeasures
Change batteries
Take out battery, reinsert
battery correctly
Change new battery
Follow user's manual to
correctly angle for the
eardrum / forehead.
Follow user's manual for
proper measurement.
Consult manufacturer
Place the thermometer
into environment
temperature 10℃～40℃
(50.0℉～104.0℉) for Ear
15℃～40℃ (59.0℉～
104.0℉) for Forehead
Consult manufacturer
please follow the
instruction in user manual
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