Troubleshooting Chart - Pocket Wizard Plus II Owner's Manual

Troubleshooting Chart

Problem
When I press TEST or
trigger the camera, the
remotes do not trigger.
When I press the
TEST button, the flash
or camera directly
connected to the unit
does not trigger.
The STATUS LED does
not blink when the
power switch is on.
The STATUS LEDs
are on continuously
(do not blink or blink
rapidly) and no buttons
are being pressed.
If the above troubleshooting techniques did not resolve your
issue, visit www.PocketWizard.com for more information.
Solution
• See "Sustaining High Performance" earlier for
radio information.
• Set the TRANSMIT MODE switch to BOTH.
• Verify that the remote equipment is functional when not
connected to the PocketWizard. Try a different flash or camera.
• Double check all connections. Eliminate adapters if possible.
Make sure the cable is properly connected to the correct port
on the flash or camera. If triggering a flash with a household
style sync terminal, try reversing the household connection
(correct the polarity).
• Try connecting to the other port on the PocketWizard unit.
Either port can trigger most cameras or flashes. Each port has
slightly different triggering characteristics that may be more or
less compatible with your equipment.
• Verify that the flash being triggered has a sync voltage that is
compatible with your PocketWizard (see "Technical Information").
• A remote camera cannot be triggered via its PC terminal or hot
shoe. Get a motor drive cable.
• Try replacing the cable. Use PocketWizard brand cables.
• Try new AA alkaline batteries. See the "Batteries" section for
more information.
• If the unit has been left on but not triggered for ~40 hours,
then it has shut down to prevent potential battery leakage.
Turn the unit off and back on again or change the batteries.
• Double check the power source and connections if you are
using an AC adapter.
• Check for a stuck TEST button on all units. Turn each unit off
and back on again to isolate the source of the problem.
• Remove the unit from the camera's hot shoe and/or unplug
and reconnect any connecting cables.
• Try switching all remote connections to the FLASH port
rather than the CAMERA / FLASH port.
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