Resetting The System To Factory Defaults; Troubleshooting - Alexor PC9155-433/868 Installation Manual

6.3 Resetting the System to Factory Defaults

Resetting the alarm system returns it to the factory programmed defaults.
All programmed information including wireless enrollment, telephone numbers etc. will be lost.
• The Installer code changes back to [5555].
• The Master code reverts back to [1234].
Soft • To enter 'System Default' from the "Ready to Arm Screen":
Reset
,
Press
where
X
Installer Programming to replace the 5555 default installer code.
• To reset the alarm system:
Press
9
Other software resets are as follows:
• System Default [999]
• Panel Only [998]
• Wireless Devices [996]
Hard A hard reset performs the identical function as above. It is used when the Installer code is unknown or the keypad is
Reset
not communicating with the alarm system. See steps below:
• Power down the system.
• Remove the front cover of the PC9155.
• On the terminal block, jumper I/O terminal 1 to I/O terminal 2 with nothing else connected to these two terminals.
• Power up the system for 20 seconds. (5 beeps sound to indicate that the reset has been successful).
• Power down the system and remove the jumper.
Label programming is stored in the system and locally at the keypads.
To retain label programming after performing a system reset (hard or soft) you must rebroadcast the labels by entering
Installer Programming then pressing [ ][998].

6.4 Troubleshooting

Trouble
"Failed to Enroll" message
appears on the keypad
"Hold [1] and [*] to Enroll
Keypad" appears on
keypad
Flashing Trouble LED
Blank display, no response
to key presses
"Panel Response Not
Received" message
appears on the keypad
X X X X
represents the new installer code programmed in
X X X
9 X X X X
General Start-up Troubles
Cause
This can only appear after [1] & [*] are
pressed to enroll the keypad. This mes-
sage is an indication that the keypad did
not receive an enrolment success
confirmation.
Normal message for an un-enrolled
keypad or if enrolment was
unsuccessful.
The keypad's batteries are low.
Keypad battery may have discharged
beyond the usable level.
The keypad has lost wireless
communication with the panel.
(Occasional display of this message
may be caused by local radio frequency
interference).
9 9 9
Troubleshooting
• Retry the enrolment by pressing [1] & [*] again.
• Check that the keypad's ESN is programmed in the panel.
• If using "Quick Enroll" on power up check that the "Ready and
"Power" indicators are still flashing on the panel.
• Check for RF interference.
• Check that the keypad is the correct model for the panel.
• Enroll the keypad or troubleshoot as per "Failed to Enroll"
message.
Other Troubles
• Replace the keypad's batteries.
• Remove power, replace batteries or AC adapter.
• If problem is intermittent perform the placement test and check
for sources of radio interference.
• Check that the keypad's ESN is programmed in the panel.
• Press [1] & [*] to enroll the keypad.
• Check that the keypad is the correct model for use with the panel.
• Check if the panel can communicate by power cycling the panel
and enrolling a new keypad.
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6 Testing & Troubleshooting
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