Troubleshooting; Ip Phone Error Messages - Mitel Remote Configuration Manual

Troubleshooting

This section contains troubleshooting information about
•
IP phone error messages specific to the Teleworker Solution
•
IP phone connectivity and voice quality

IP Phone Error Messages

The following error messages are specific to the Teleworker Solution. Messages are displayed on
the IP phone for 20 seconds, and then the connection between the Teleworker Solution server
and the phone terminates (LOST LINK TO SERVER...DISCONNECTING appears on the
phone's display screen). When the problem is solved, the screen briefly displays WAITING FOR
LINK, and then the connection to the Teleworker Solution server is re-established.
Error Message
TW LICENSE
REQUIRED
CONTACT TW ADMIN
CONNECTION
REFUSED
CONTACT TW ADMIN
CONNECTION
PENDING
PLEASE STAND BY
PASSWORD
REJECTED
TFTP ERROR 4
or
L2 & BOOT Download
Error
Teleworker Remote IP Phone Configuration Guide
Problem
There are not enough
licenses to support your
remote IP phone
Your IP phone is not
included in the list of
phones permitted to use
the Teleworker Solution
The Teleworker
Solution cannot
communicate with the
ICP.
The Installer Password
entered is incorrect
The Teleworker set is
pointing to an IP
address other than that
of the Teleworker
Gateway.
Solution
Your Administrator must contact
your Mitel Solution Provider to
obtain additional Teleworker
Solution licenses
Your Administrator must enable
your IP phone. See "Configuring
Remote IP Phone Properties" in
the Teleworker Solution
Software Blade guide.
Your IP phone will connect to
the supporting ICP as soon as
the ICP becomes available
After a six-second delay, your IP
phone will reset and display the
Installer Password prompt
again. Contact your System
Administrator for a valid
password.
Ensure that you enter the proper
Teleworker Gateway IP address
while configuring the set for
Teleworker operation.
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