Do you have a question about the hi BTE and is the answer not in the manual?
Questions and answers
Carol McLeod
March 14, 2025
Replacement tubes and tips
1 comments:
Mr. Anderson
March 14, 2025
The document does not specify where to find replacement tubes and tips for hi Health Innovations hi BTE. However, it mentions that ear tubes and tips should be replaced every three months. You may need to contact Customer Service at 1-855-523-9355 for further assistance.
Getting the most from your new hearing aids ..........1-3 Caring for your hearing aids ....... 3-4 hi BTE products with ear tube & tip ...... 5 hi BTE products with ear hook ......6 Turning your hearing aids on and off ....7 Wearing your hearing aids .........
Getting the most from your new hearing aids Hearing is a vital part of how you connect with the world, from laughing at a punch line to sharing a secret with a loved one. Hearing is also vital to your overall health.
Page 4
especially in noisy environments. When speaking with someone, you can also use facial cues to help you understand. If you would like information on speech (lip)-reading or additional help, consider finding a support group. A good place to start is the Hearing Loss Association of America (HLAA) at hearingloss.org •...
Do your best to keep your hearing aids clean and dry at all times. For more information, visit hiHealthInnovations.com and watch the hi BTE video. • When not wearing your hearing aids, open the battery door to allow any moisture to evaporate.
Page 6
• Ear wax is natural and common, but it can cause your hearing aids to whistle or malfunction. It is important to follow the cleaning instructions on pages 10-12 • Do not use water, alcohol or other liquids to clean hearing aids as they may damage them. If the hearing aids become wet, do not attempt to dry them in an oven or microwave.
BTE products with ear tube & tip 1. Microphone and speaker – sound enters the hearing aid through the microphone. The speaker delivers amplified sound to you. 2. Program button – switches between listening programs. 3. Volume button – changes volume levels.
BTE products with ear hook 1. Microphone and speaker – sound enters the hearing aid through the microphone. The speaker delivers amplified sound to you. 2. Program button – switches between listening programs. 3. Volume button – changes volume levels.
Turning your hearing aids on and off Your hearing aid has a battery door that acts as an on/off switch and allows access to the battery. When the door is closed, the hearing aid is on. When the door is open, the hearing aid is off. 1.
Page 10
While holding the hearing aid in place, insert the ear tip into your ear canal, and curl/ tuck the retention loop along the body of your ear. This retention loop will eventually tuck in easily, as body heat helps it conform to the shape of your ear. The ear tip should be completely or almost completely in the ear canal. ...
Maintaining your hearing aids Depending on your hearing loss, your hearing aids may be attached to an (a) ear tube & open tip, (b) ear tube & occluded tip, or (c) ear mold. Replacing ear tube & tip Your ear tube & tip will come connected upon shipment.
Page 12
Cleaning ear tube & tip Between replacements, you’ll need to clean the ear tube & tip with a cleaning wire, at least once a week. Remove the ear tube & tip from the hearing aid by twisting the “hearing aid end” of the tubing about 1/4 turn, and pulling it straight out.
Page 13
“hearing aid end” “ear tip end” Open fit Note: Ensure the wire goes through the ear tube in only one direction, from “hearing aid end” to “ear tip end.” Do not reverse the wire back through the ear tube.
Page 14
Detaching and cleaning ear molds* *Ask your ear mold provider to see if this applies to you. The hearing aid connects to an ear hook, which is attached to the ear tubing and ear mold. • Remove the ear mold, tubing and hook in one piece from the hearing aid by twisting the ear hook about 1/4 turn, and pulling it straight out •...
Battery NOTE: See page 14 for full battery activation instructions. The batteries are air activated. To activate the battery, remove the tab from the battery and allow the battery to be exposed to the air for one full minute before closing the battery door. The hearing aids use a size 312 battery.
Inserting/replacing the battery 1. Gently pull open the battery door with your fingernail and remove the used battery. Do not hold down or press the program or volume button while opening or closing the battery door, as this may damage the hearing aid.
Changing program and volume settings If you have worn hearing aids before, you may have used different programs for different environments. Our hearing aids automatically adjust to different environments. Thus, once you determine your preferred program, you can leave it in that setting. Program control The program button allows you to choose between three program settings*.
Volume control The volume button allows you to choose between six volume levels. Press and quickly release the volume button to increase the volume. To decrease the volume, continue to press the button until it cycles through the maximum volume and back to volume 1. Then proceed to your desired volume level.
If your phone is labeled “Hearing Aid Compatible,” it works with a telecoil (see below). Telecoils Your hi BTE may contain a telecoil (labeled on the hearing aid) which receives electromagnetic signals directly from the telephone and converts it to sound. The telecoil setting, which is usually program 3, turns off the regular microphone, so you can hear more clearly on the telephone.
Other uses of a telecoil Many people use the telecoil with assistive listening devices called FM or audio loops. If you go to any events or religious services and the room is “looped” that means you can use your telecoil. Set your hearing aids to the telecoil program.
Troubleshooting Cause Possible remedy 1. No sound or not loud enough Not turned on Turn on by closing the battery door Low/dead battery Replace battery Ear wax Clean/replace ear tube & tip Programming Call Customer Service adjustment toll-free at 1-855-523-9355 Moisture Open battery door and allow to dry 2.
Technical specifications hi BTE products ear tube & tip hook Peak OSPL 90 (dB SPL) HFA OSPL 90 (dB SPL) Average full-on gain (dB) Peak gain (dB) Reference test gain (dB) Frequency range (Hz) 200 - 5200 200 - 5200...
Page 23
BTE products with ear tube & tip Saturation output curve and frequency response curve OSPL 90 FRC response 1000 10000 Frequency (Hz) hi BTE products with ear tube & tip Input-output curve Input/ Output...
Page 24
BTE products with ear hook Saturation output curve and frequency response curve OSPL 90 FRC response 1000 10000 Frequency (Hz) hi BTE products with ear hook Input-output curve Input/ Output...
FDA statements Warning to hearing aid dispensers. A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: (i) Visible congenital or traumatic deformity of the ear;...
candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation. The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid.
Warranty, return and service Warranty Each hearing aid comes with a one-year manufacturer’s warranty from the date of shipment to you. If at our examination it is determined that the unit failed to work due to parts, materials or workmanship, the hearing aid will be repaired or replaced for free.
Page 30
2. Wearing your hearing aids (page 7-8) · Place your hi BTE over the top of your ear · While holding the hearing aid in place, insert the ear tip into your ear canal, and curl/tuck the retention loop along the body of your ear ·...
Page 31
Getting Started Guide, (cont.) 3. Changing program setting (page 15-16) · Your hi HealthInnovations hearing aids have been custom programmed to your hearing needs and will automatically adjust to different environments. Thus, once you determine your preferred program, you can leave it in that setting ·...
Page 32
PT). Call 1-888-844-7278. When prompted, enter the special access code: 9428061#. 2. Visit hihealthinnovations.com and watch the hi BTE video. 3. Wear your hearing aids as much as possible to help your brain adjust. Successful hearing aid users will tell you that the benefit of wearing hearing aids is much greater than the effort it may take to adjust to them.
Need help?
Do you have a question about the hi BTE and is the answer not in the manual?
Questions and answers
Replacement tubes and tips
The document does not specify where to find replacement tubes and tips for hi Health Innovations hi BTE. However, it mentions that ear tubes and tips should be replaced every three months. You may need to contact Customer Service at 1-855-523-9355 for further assistance.
This answer is automatically generated