Agent Automatic Wrap-Up - LG iPECS Feature Description & Operation

IPECS Release 5
Feature Description & Operation
2.5.1.5

Agent Automatic Wrap-Up

Description
When an Agent completes an ACD group call, the Agent automatically enters into the Wrap-up state.
In this state, an Agent will not receive ACD calls, allowing the Agent to complete paperwork, etc.
The Agent remains in this automatic Wrap-Up state for the duration of the ACD group' Wrap-Up
Timer. After the Wrap-Up Timer or by using 'Wrap-Up-End' feature, the Agent returns to available
status and can receive ACD group calls.
Operation
Agent iPECS Phone
To assign a { -
WRAP UP
[ ] + {
PGM FLEX
Activation;
Automatic when Agent completes an ACD group call
Deactivation;
1. Automatically after Wrap-Up Timer.
Or,
1. Dial '585' the Wrap-Up-End code.
Or,
1. Press { -
WRAP UP
Conditions
1. During Agent automatic Wrap-Up, the assigned {W
button LED extinguishes when the Wrap-Up Timer expires or if the button is pressed, both
return the Agent to available.
Programming
N P
UMBERING LAN
S G
TATION ROUPS
Related Features
Hardware
- } button;
END
} + '585' + [ ]
SAVE
- } flexible button, before expiration of the Wrap-Up Timer.
END
1. ACD Agent Wrap-Up-End Code (PGM 109-Btn 9)
1. ACD Group (PGM 191)
2. ACD Wrap-up Timer (PGM 191-Btn 9)
-U
RAP P
2-12
-E } flexible button flashes. The
ND
5.0