Canon FY8-13HW-000 Service Manual

Network multi-pdl printer

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Network Multi-PDL

Printer Unit-M2/

imagePASS-M2

REVISION 0

FY8-13HW-000

JULY 2002

NM-PDL REV.0 JULY 2002 PRINTED IN U.S.A. (IMPRIME AU U.S.A.)

Table of Contents

Summary of Contents for Canon FY8-13HW-000

Page 2 IMPORTANT THE INFORMATION CONTAINED HEREIN IS PUBLISHED BY CANON, INC., JAPAN. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY DIFFER SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. ANY QUESTIONS REGARDING INFORMATION CONTAINED HEREIN SHOULD BE DIRECTED TO THE COPIER SERVICE DEPARTMENT OF THE SALES COMPANY.
Page 3: About This Guide
The illustrations in this guide reflect the current shipping version of the iR-M2 at the time of publication. Components shown in these illustrations are subject to change. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 4: Terminology And Conventions
The term “100BaseT” is used throughout this manual to refer to 100BaseTX. The note format highlights important messages and additional information. Memo The Caution icon indicates a need for special care and safety when handling the equipment. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 5: Table Of Contents
........3-16 options ........3-6 TO REBOOT THE Connecting to the network ..3-6 IR-M2 ......... 3-16 1.5.1 TO CONNECT A TWISTED PAIR CABLE ......3-7 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 6 CD-ROM drive ....4-48 INTERFACE BOARD 4.7.1 TO REMOVE THE FROM THE FRONT CD-ROM DRIVE ..4-49 PANEL ......4-20 4.7.2 TO REPLACE THE CD-ROM DRIVE ..4-50 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 7 Network Interface connectivity ......A-1 Adapter ......... A-4 User software ....... A-1 Preliminary Adjustment ..A-7 Special Tools ....... A-2 Installation ......A-8 Installation Procedure ....A-3 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 8 • Accessing the CD-ROM drive (keep the drive door closed when not in use) • Plugging in cables at the back of the unit • Using the power switch to power on/off the unit COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 9 7. Handle printed circuit boards by their opposing edges only, and avoid touching the con- tacts on the edge of the board. 8. Never set any liquid on or near the iR-M2 or the copier. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 11: Features
Downloader™ or any third-party LaserWriter downloader, such as the Adobe Font Downloader, can be used to download additional fonts. Copier iR-M2 Networked computers or work stations F01-100-01 iR-M2 printing system COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 12: How The Ir-M2 Operates
High-speed dual in-line memory modules (DIMMs) on the motherboard hold the image data during printing. The iR-M2 is configured with one 128MB DIMM for a total of 128MB of memory. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 13 Speaker Reset PCI/ Memory Controller Hard disk Memory drive & interface Interpreter CD-ROM drive +3.3/+5/±12V DC PCI Bus Power supply AC power F01-200-01 iR-M2 functional diagram COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 14: Print Options
(PDF), or Tagged Image File Format (TIFF). These files can be downloaded directly to the iR-M2 using Fiery Downloader, one of the remote utilities for use with the iR-M2. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 15: User Software
Windows 9x/Me/2000/XP and Windows NT 4.0 workstations. For more information on Com- mand WorkStation, see the Job Management Guide. Fiery Link™ Enables the customer to monitor the status of con- nected. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 16: Fiery Webtools
The iR-M2 can support Internet or intranet access with Fiery WebTools™, which include Status, WebSpooler, WebLink, and WebSetup. For more information on Fiery WebTools, see the user documentation. Fiery WebSetup is supported on Windows computers only. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 18: Installation Sequence
Because the iR-M2 is a node on the customer’s computer network, make sure you coordi- nate your scheduled installation with the network administrator at the customer site. Refer the network administrator to the Configuration Guide for network setup information. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 19 Conguration Guide Network administrator installs user software on networked computers that print to the iR-M2; see Getting Started Full iR-M2 functionality F02-100-01 Recommended installation steps and references COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 20: Installation Requirements
F02-201-01 I Does the copier require service or adjustments? Copy the copier test page before you install the iR-M2. After getting approval, complete the copier service needed. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 21: Power
2.5 System Contact Person I Will the person responsible for the computers and the network be available at the time set for installation? Get a name as a contact. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 23: Unpacking The Ir-M
Call the carrier immediately to report the damage and file a claim, then call your authorized service/support center. Be ready to furnish the se- COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000...
Page 24 CHAPTER 2 PREPARING FOR INSTALLATION rial number printed on the back of the iR-M2. Power cable Copier interface cable Media pack Network Interface Adapter iR-M2 F02-301-01 Contents of iR-M2 shipping box COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 25: Front And Back Panels
Empty slot (reserved for Token Ring option) Empty slot (reserved for parallel port option) Empty slot Empty slot Power switch Power connector Back panel F02-302-01 Front and back panels COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 28: Connecting To The Copier
(see F03-102-01 below). Slot1 Copier interface port (RJ-45) Slot2 Slot3 Slot4 Slot5 Slot6 Copier interface cable F03-102-01 Copier interface connection COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 29: Verifying The Connection
Memo printer. Executing Factory Default enables the iR-M2 to be connected to an- other type of or printer. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 30 • Each patch set should show uniform gradation from patch to patch as the shade light- ens from 100% to 0%. Poor image quality may indicate a need to service the copier. For more information, see the documentation provided with the copier. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 31 4. Press the line selection button to the right of Print Pages, and then select Configuration page. The iR-M2 sends the Configuration page to the copier and displays the RIP and Print status screens so you can monitor the job. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 32: Installing Additional Options
100BaseT twisted pair Ethernet F03-105-01 iR-M2 network connector Token Ring compatibility is available with the optional Token Ring kit (see the documen- tation included with that kit for more information). COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 34: Using The Control Panel
Test Page and installing or updating system software) can be controlled using the buttons on the Control Panel. Activity light First Line selection Display window buttons Fourth Up button Menu button Down button F03-201-01 The iR-M2 Control Panel COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 35: Activity Light
Setup options from a list, and to select alphanu- meric characters. Menu button Press this button to view other display screens. Several differ- ent display screens show different types of information about the iR-M2. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 36: Control Panel Screens And Icons
Job name User name Processed: bytes F03-201-02 Control Panel screens during printing If an error occurs, the Alert screen is displayed with a message describing the error. 3-10 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 37 User name—The name of the user who sent the job that is currently being processed. Kilobytes—The amount in kilobytes of the job that has been pro- cessed so far. 3-11 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 38 Network icon The Network icon appears in the lower left corner of the display window when the iR-M2 is communicating over the network. The Network icon can appear while any screen is displayed. 3-12 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 39: Functions Menu
Allows you to shut down and then reboot the iR-M2 entirely through (hard reset) the Control Panel without having to power off the system from the power switch on the back panel. 3-13 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 40 M2 is powered on and after system software is installed. For a list of options and detailed descriptions of each Setup option, see the Configuration Guide. 3-14 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 41: Shutting Down And Restarting
The message It is now safe to power off the system..is displayed. 5. Power off the iR-M2 using the power switch on the back panel (press 0). 3-15 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 42: To Restart The Ir-M2
It is now safe to power off the system..that appears on the Control Panel while the system reboots. Use the line selection button to the right to select Reboot System. 3-16 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 44: Before Disassembling The Unit
If you change language, perform the “Factory Default” in set up menu. System software installation takes approximately 20 minutes. Memo For information on how to install system software, see “System software service” on page 4-54. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 45 15. Motherboard 16. CPU 17. CPU heatsink and fan 18. DIMM 19. Copier interface board 20. Access panel 21. Side panel F04-102-01 Exploded view of iR-M2 components COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 46: Accessing Internal Components
The message It is now safe to power off the system..appears. 5. Power off the iR-M2 using the power switch on the back panel (press 0). 6. Disconnect all cables from the back panel. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 47: Externals
Hook of chassis Slot F04-201-01 Removing the side panel 4. Lift up the bottom edge of the side panel and then slide it away from the chassis. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 48 Press on the front edge of the access panel as you slide the panel. Screws Front edge Access panel Hook (1 of 3) Screws Back panel F04-201-02 Removing the access panel The internal components are now accessible. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 49 Motherboard connectors: PCI1—Copier interface board PCI2—Empty (reserved for Token Ring option) PCI3—Empty (reserved for parallel–in option) PCI4—Empty PCI5—Empty PCI6—Not used F04-201-03 iR-M2 side view and back panel view COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 50: Accessing Front Panel Components
The front panel components are now accessible. Top tabs: bend inward Connector on Slots the user interface board UIB cable Inside of chassis Bottom tabs: bend outward Slots F04-202-01 Removing the front panel COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 51: To Replace The Front Panel
If you replaced the front panel, make sure you transfer the jewel from the original front panel onto the new one (see page 4-53). Memo COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 53 Motherboard SIDE CD-ROM drive (Secondary IDE connector) 3. UIB ribbon cable UIB connector on the User interface bord in front motherboard (JP20) panel F04-301-01 Ribbon cable connections 4-10 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 54 CPU fan Fan connector on the motherboard (FAN1) 4. Back panel fan cable Fan (back panel) Fan connector on the motherboard (FAN2) F04-301-02 Power cable connections 4-11 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 55: To Check Motherboard Dimm Connections
If you removed the DIMMs completely, note that DIMMs fit the socket only one way. The notches on the bottom of the DIMM should line up with the notches in the socket. 4-12 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 56: Restoring And Verifying Functionality After Service
(1 of 4) Hook on bottom edge (1 of 3) Back edge of Slot (1 of 3) access panel F04-303-01 Replacing the access panel 4-13 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 57 Slot on bottom panel (1 of3) chassis (1 of 2) F04-303-02 Replacing the side panel 9. Connect any cables removed during service to the back of the iR-M2. 4-14 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 58: Verifying Functionality
See “Connecting to the network” on page 3-6 and the Conguration Guide. Check the Setup options. See the Conguration Guide. F04-303-03 iR-M2 connection verification steps 4-15 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 59: Removing And Replacing Boards
• Copier interface board • User interface board • Motherboard For information on installing option boards, see the separate installation instructions pro- vided with those boards. 4-16 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 60: Copier Interface Board
The board’s interface connector at slot 2 on the back panel con- nects to a cable that attaches to the copier. Copier interface connector To connector PCI1 on the motherboard F04-305-01Copier interface board 4-17 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 61: To Remove The Copier Interface Board
2. Attach the board mounting bracket screw to the bracket in back panel slot 2. 3. Reassemble the iR-M2 and verify its functionality (see page 4-15). 4-18 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 62: User Interface Board
Menu button pad board connector (cable goes to Down button pad motherboard connector JP20) Back Front F04-401-01 Diagram of the user interface board (back and front) 4-19 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 63: To Remove The User Interface Board From The Front Panel
Be careful not to damage the top tabs when lifting up on the user interface board. Top guides User interface board Front panel Snap tabs F04-401-03 Removing the user interface board 6. Place the board in an antistatic bag. 4-20 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 64: To Replace The User Interface Board In The Front Panel
4. Replace the front panel (see F04-202-01 on page 4-7). 5. Reassemble the iR-M2 (see page 4-13) and verify its functionality (see the connection verification steps described in F04-303-03 on page 4-15). 4-21 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 65: Motherboard
Grasp the board at the sides. Gently pull the board straight up, until it releases from the connector. 4. Place the copier interface board in an antistatic bag. Follow precautions when handling components (see page vi). 4-22 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 66 12. UIB cable connector (JP20) S—Snap-top standoffs (2) 13. Battery (BT1) NOTE : 14. BIOS chip (U13) Connectors not listed above are not used. F04-402-01 Diagram of the iR-M2 motherboard 4-23 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 67: To Remove Boards And Cables From The Motherboard
You need to first remove the power supply in order to remove the UIB cable from the motherboard. 5. Remove the UIB cable from motherboard connector JP20. 4-24 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 68 Fa n Snap-top standoff location (above DIMM socket) Motherboard back Snap-top panel connectors standoff location F04-402-02 Removing the motherboard 4-25 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 69: Replacing The Motherboard
For the DIMM, see page 4-28; for the CPU, see page 4-30; for the BIOS chip, see page 4-35. Now you are ready to complete motherboard installation. 4-26 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 70: To Replace Boards And Cables
6. Reassemble the iR-M2 (see page 4-13) and verify its functionality (see the connection verification steps described on page 4-15). 4-27 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 71: Replacing Parts On The Motherboard
• J1 — Empty • J2 — 128MB DIMM • J3 — Empty F04-403-01 Motherboard DIMM sockets Approved DIMMs are available from your service representative. 4-28 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 72: To Replace A Dimm
DIMM is fully seated in its socket. 4. Reassemble the iR-M2 (see page 4-13) and verify its functionality (see the connection verification steps described on page 4-15). 4-29 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 73: Motherboard Cpu
CPU fan Heatsink clip Heatsink F04-404-02 CPU cooling assembly Follow standard ESD precautions while handling the motherboard and all components. 4-30 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 74: To Remove Acpu
CPU socket when removing the heatsink clip. Screwdriver • Remove the CPU cooling assembly from the CPU socket. F04-404-03 Removing the CPU cooling assembly 4-31 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 76 7. Reassemble the iR-M2 (see page 4-13) and verify its functionality (see the connection verification steps described on page 4-15). 4-33 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 77: Motherboard Battery
4. To insert a new battery, slide it into the socket so that the positive (+) side of the battery faces up. 5. Press the battery down into the socket until it snaps into place. Make sure the battery is securely installed in the socket. 4-34 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 78: Motherboard Jumpers
The BIOS chip is located in socket U13 on the motherboard. The BIOS chip contains boot information, such as the startup diagnostics that the iR-M2 uses when you power on the system. 4-35 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 79 Note: The BIOS chip is keyed to fit the socket only one way. Flat corner F04-404-07 Diagram of BIOS chip socket 4. Reassemble the iR-M2 and verify its functionality (see “the connection verification steps described” on page 4-15). 4-36 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 80: Fans
5. Unhook and remove the board guide (with front fan attached) from the chassis (see F04- 405-01 on page 4-37). 6. Remove and set aside the two screws (and washers, if present) that attach the front fan to the board guide. 4-37 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 81 6. Replace the front panel (see page 4-8). 7. Reassemble the iR-M2 (see page 4-13) and verify its functionality (see the connection verification steps described on page 4-15). 4-38 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 82: Back Panel Fan
3. Remove and set aside the four snap rivets that attach the fan to the chassis. Snap rivet (1 of 4) Back panel FAN2 connector F04-405-02 Removing the back panel fan 4. Remove the fan from the chassis. 4-39 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 83: Power Supply
• Connector that supplies power to the motherboard • Connector that supplies power to the HDD • Connector that supplies power to the CD-ROM drive 4-40 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 84 Supply Power ok (Input pin; no voltage to check) +5VSB Yellow +12V Black Common Black Common 4-pin HDD Yellow +12V Black Common Black Common 4-pin CD-ROM drive T04-405-01 iR-M2 power connectors 4-41 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 85: Removing And Replacing The Power Supply
Power cables Screw from bottom of the chassis Screw from the back panel F04-405-03 Removing the power supply 7. Lift the power supply out of the chassis. 4-42 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 86 8. Reassemble the iR-M2 (see page 4-13) and verify its functionality (see the connection verification steps described on page 4-15). If you cut any tie wraps, make sure to replace them. 4-43 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 87: Hard Disk Drive
• Allow the HDD to reach room temperature before installation. HDD problems may be caused by the following: • Loose or faulty connection • Faulty ribbon cable • Faulty hard disk drive 4-44 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 88 • The appropriate system software and documentation for the iR-M2 you are servicing. • A compatible version of the user software for the networked computers that will be printing to the iR-M2. 4-45 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 89 Do not touch the drive with magnetic objects (such as magnetic screwdriv- ers), and avoid placing items such as credit cards and employee ID cards that are sensitive to magnets near the HDD. 4-46 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 90 If a startup error appears on the Control Panel when you power on the iR-M2, check the connections. 10. Verify iR-M2 functionality (see the connection verification steps described on page 4- 15). 4-47 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 91: Cd-Rom Drive
The CD-ROM drive is mounted in a bracket that attaches to the inside of the chassis. The CD-ROM drive is used to install system software onto the HDD. CD-ROM drive F04-407-01 iR-M2 CD-ROM drive 4-48 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 92: To Remove The Cd-Rom Drive
F04-407-02 Removing/replacing the CD-ROM drive and bracket 6. Lift the bracket out of the chassis. Make sure not to damage any components when you remove the bracket from the chas- sis. 4-49 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 93: To Replace The Cd-Rom Drive
5. Replace the front panel (see page 4-8). 6. Reassemble the iR-M2 (see page 4-13) and verify its functionality (see the connection verification steps described on page 4-15). 4-50 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 94: To Remove The Cd-Rom Drive From The Bracket
Front of bracket CD-ROM drive Screw Screw (1 of 2) (1 of 4) Connector adapter F04-407-03 Removing the CD-ROM drive from the bracket 4-51 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 95: To Replace The Cd-Rom Drive In The Bracket
The connector on the adapter is keyed to fit on the CD-ROM drive only one way. 4. Replace the two screws that attach the connector adapter to the CD-ROM drive (see F04-407-03). 4-52 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 96: Front Panel Components
For information on replacing the user in- terface board, see page 4-19. Activity light Line selection buttons Up button Menu button Down button Jewel F04-408-01 Front panel jewel and buttons 4-53 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 97 4. Replace the front panel (see page 4-8). 5. Reassemble the iR-M2 (see page 4-13) and verify its functionality (see the connection verification steps described on page 4-15). 4-54 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 98: System Software Service
When upgrading the system software, make sure the latest user software is installed onto all computers that print to the iR-M2. Using incompatible versions of the system and user software may result in system problems. 4-55 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 99 4. At the next screen, select Reboot System. Allow the system to shut down and reboot. Routine startup diagnostics appear on the Control Panel while the system reboots. 4-56 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 100 For more information, see the Configu- ration Guide. 11. Reinstall fonts, user software, or custom simulations that may have been deleted when you installed system software. 4-57 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 102 Install new components only when necessary. If you determine that a component you have removed is not faulty, make sure to reinstall it back in the system. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 103 To troubleshoot problems according to specific symptoms, refer to T05-103-01 on page 5- 12. Locate symptoms listed in the table to help you determine possible causes and steps to remedy them. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 104 Power connector F05-102-01 Back panel of the iR-M2 If all the connectors are properly in place and the power is on, proceed to the next stage of troubleshooting. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 105: Checking Internal Components
• Make sure each connector is properly aligned with its mating connector. If the pins are offset from each other, the board affected will not function properly. 4. Reassemble the iR-M2 and verify functionality (see page 4-13 and page 4-15). COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 106: Inspecting The System
• CD-ROM LED blinks briefly • CD-ROM tray can be opened and closed • After the system reaches Idle, the Control Panel but- tons work T05-102-01 Verifying the system COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 107 • Installed in the correct slot • Well-seated • Appears undamaged Required cables (if applicable) are: • Present • Firmly connected in the correct connectors • Appear undamaged T05-102-02 Verifying the system COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 108 • Present • Correctly installed • Appears undamaged Cable connectors are: • Firmly connected • Appear undamaged • Installed in the correct devices T05-102-03 Verifying the system COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 109 • Appears undamaged • CD-ROM drive ribbon cable is connected to motherboard SIDE (Secondary IDE connector) • Activity LED lights on power up T05-102-04 Verifying the system COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 110 • Firmly connected in the motherboard’s PIDE (Primary IDE) connector • Appears undamaged Copier interface cable, page 3-2 CD-ROM drive ribbon cable, page 4-10 Power cable, page 2-7 T05-102-05 Verifying the system COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 111: Normal Startup Sequence
System software on the HDD and congures areas on the motherboard. completes startup process Power on or Reboot Backlighting Version of UIB firmware is displayed F05-103-01 Normal startup sequence 5-10 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 112: Error Messages And Conditions
If replacing a component does not correct the problem, make sure you install the old com- ponent back in the iR-M2. 5-11 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 114 3.If the problem persists, you may need two short beeps). to replace the BIOS chip on the motherboard (see page 4-35). T05-104-02 iR-M2 error messages and conditions (Continued) 5-13 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 115 If the LED is lit during startup and you are able to eject the CD-ROM drive tray, then the drive is functioning. System hangs at screen T05-104-03 iR-M2 error messages and conditions (Continued) 5-14 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 116 System hangs at any of install the old motherboard back in the these screens iR-M2. T05-104-04 iR-M2 error messages and conditions (Continued) 5-15 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 117 • Motherboard is faulty 4. If the problem persists, you may need to replace the motherboard (see page 4-26). T05-104-05 iR-M2 error messages and conditions (Continued) 5-16 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 118 6. If the rest of the network is function- ing properly and the problem persists, replace the motherboard (see page 4- 26). T05-104-06 iR-M2 error messages and conditions (Continued) 5-17 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 119 6. If the rest of the network is function- ing properly and the problem persists, replace the motherboard (see page 4- 26). T05-104-07 iR-M2 error messages and conditions (Continued) 5-18 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 121 See the Print- scription file. ing Guide for a list of printer files. T05-104-09 iR-M2 error messages and conditions (Continued) 5-20 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 122 Subnet mask, and Gateway address) match the settings used in the network EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files. 5-21 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 123: Printing The Test
• Each patch set should show uniform gradation from patch to patch as the shade lightens from 100% to 0%. Poor image quality may indicate a need to service the copier. For more information, see the documentation provided with the copier. 5-22 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 125 CHAPTER 6 PARTS CATALOG [20] [23] [22] [21] [21] [15] [14] [21] [12] [10] [11] [19] [24] [16] [17] [18] [13] F06-100-01 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 126 1 COVER, RIGHT 45029668 15 FE1-5744-000 1 COVER, TOP 45029666 16 FE1-5756-000 1 CABLE, HDD 45029664 17 FE1-5757-000 1 CABLE, CD-ROM 45029700 18 FE1-5758-000 1 CABLE, UIB 45029701 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 127 1 POWER CORD, 230V 45023609 22 FE1-5751-000 1 CD-ROM, MEDIAPACK, US 45028515 FE1-5752-000 1 CD-ROM, MEDIAPACK, EUR 45028516 23 FE1-5750-000 1 CD-ROM, SYSTEM S/W 45028519 24 FY9-2039-000 IC-REMOVING TOOL COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 129 FIGURE EFI PARTS & NUMBER PART NUMBER DESCRIPTION KEY NO. / REMARKS 101 - RF TOKEN RING Board TB84 1 FE1-5625-020 1 TOKEN RING PCB ASS’Y 45022862 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 131: Specifications
A complete description of user software is provided in Getting Started. For optimal per- formance, current versions of the user software should be maintained on every network computer that might print to the iR-M2. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 132: Special Tools
A: Each service person is expected to carry one. B: Each group of five service persons is expected to carry one. C: Each workshop is expected to carry one. Memo COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 133: Unpacking And Check Of Included Items
Unpack the shipping box, and check to make sure that none of the following is missing: F0A-301-01 Main unit Power cable Media Pack Cross Ethernet cable Network Interface Adapter COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 134: Lnstall The Network Interface Adapter
1) Turn off the main power switch. 2) Remove the screws [1] (10), and re- move the rear cover [2]. F0A-302-01 3) Remove the interface cable [1]. F0A-302-02 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 135 4) Remove the screws [1] (2), and remove the rear right cover [2]. F0A-302-03 5) Remove the screws [1] (4), and pull the main controller box [2] out. F0A-302-04 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 136 9) Attach the rear right cover removed in Procedure 3). 10) Attach the interface cable removed in Procedure 2). 11) Attach the rear cover removed in Proce- dure 1). COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 137: Preliminary Adjustment
If the version is earlier than 62.04, upgrade MN-CONT using Service Sup- port Tool. 3) Set '4' to COPIER> OPTION> INT- FACE> IMG-CONT in Service mode. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 138: Installation
2) Connect the other side of the cross Ethernet cable [1] which is connected to the main unit in the procedure 1) to the RJ45 connector of the connected de- vice. F0A-304-02 COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 139 "Idle". 11) Generate a PS Test page and a Configuration page as follows, and check to see that the output is normal. Function>Print Pages>PS Test Page/Configuration. COPYRIGHT © 2002 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2002...
Page 140 Prepared by Office Imaging Products System Quality Assurance Center CANON INC. Printed in U.S.A. REVISION 0 (JULY 2002) (35338) 5-1, Hakusan 7-chome, Toride-shi, Ibaraki 302-8501 Japan COPYRIGHT© 2002 CANON INC. NM-PDL REV.0 JULY 2002 PRINTED IN U.S.A. (IMPRIME AU U.S.A.)
Page 141 This publication is printed on 100% recycled paper. PRINTED IN U.S.A. (IMPRIME AU U.S.A.) 0702AB0.00-0...

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Unit-m2 Imagepass-m2

Canon FY8-13HW-000 Service Manual

Chapter 1 Introduction

Chapter 2 Preparing for Installation

CHAPTER 3 CONNECTING the Ir-M2

Chapter 4 Service Procedure

Chapter 5 Troubleshooting

Appendix

Chapter 6 Parts Catalog

Quick Links

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Summary of Contents for Canon FY8-13HW-000

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Table of Contents