NEC Univerge SV8100 General Description Manual page 130

Issue 5.02
Voice Response System (VRS)
Enhancements
With Version 3000 or higher system software, if an outside caller dials an invalid
extension number when connected to the VRS Automated Attendant or calling in
on a DISA trunk, the following new options are available to route these calls:
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The PZ-VM21 daughter board provides the option for the Voice Response System
(VRS) which gives the system voice recording and playback ability. The VRS
CompactFlash card provides up to 100 system messages (General Message,
Automated Attendant greetings, ACD messages, and the 900 Preamble).
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Voice Response System (VRS) Upload Download Audio
Enhancements
This feature added with Version 3000.
The Voice Response System (VRS) Upload Download Audio feature allows the
upload of VRS greetings up to 1MB in size, recorded on a PC or professionally, to any
valid VRS message in the system. It also allows users to listen to and delete VRS
messages from callers. Access to the InMail/VRS compact flash drive is via the HTML
User Pro (Web Pro).
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Extension Number (e.g., operator)
F-Route Dial (e.g., outside phone number)
– provides a recorded message which any user can hear.
General Message
Automated Attendant (Operator Assistance)
greeting to the caller, and then lets the caller directly dial a system extension.
– provides announcement and overflow messages for ACD
ACD Messages
groups.
– any extension user can Transfer their outside call to the
Transfer to the VRS
VRS.
Voice Prompting Messages
alerts callers using 900 lines of the cost and features of the
900 Preamble –
pay-per-call service.
Time, Date and Station Number Check
quickly hear a recording for the time, date, or the extension number.
– answers incoming calls, plays a
– plays call and feature status messages to users.
– lets a multiline terminal extension user
UNIVERGE SV8100
Features