Table of Contents
Related Manuals for Packard Bell oneTwo M3850
Summary of Contents for Packard Bell oneTwo M3850
- Page 1 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 All-In-One Computer Service Guide Service guide files and updates are available on the Acer/CSD web site; for more information, go to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Page 2: Revision History
Revision History Refer to the table below for changes made on this version of the Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 All-In-One Computer Service Guide. Date Chapter Updates Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 3 Acer is a registered trademark of Acer Incorporated. Other brand and product names are trademarks and/or registered trademarks of their respective holders. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 4 CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 5: Fru Information
FRU list of this printed service guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 6 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 7: Table Of Contents
Removing the Bluetooth Module ........47 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 8 ..........109 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 9: Chapter 1 - Features And Specifications
Chapter 1 Features and Specifications This chapter lists the features and specifications of the Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 AIO computer. NOTE The items listed in this section are for reference only. The exact configuration of your PC depends on the model purchased. -
Page 10: Physical Specifications
107 × 445 × 560 mm (4.21 × 17.52 × 22.05 in) Mainboard form factor Standard DTX Mainboard dimensions (W × H) 200 × 244 mm Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 11: System Tour
LCD brightness capacitive key Decrease volume capacitive key Increase volume capacitive key NOTE: Icons for the capacitive keys are only visible when the system is turned on. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 12: Left View
Monitor port 9-in-1 card reader HDMI port Line-in jack PS/2 mouse port Line-out jack PS/2 keyboard port Microphone jack AC power jack Ethernet port (RJ-45) Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 13: Right View
Right View Item Icon Component Microphone jack Line-out jack USB ports Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 14: Rear View
Rear View Item Icon Component Ventilation slots Mounting holes for wall mount option Computer stand Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 15: Hardware Specifications
Supported brands A-Data, Apacer, Kingston, Transcend, Unifosa, Samsung Population rule You can install memory modules in any combination as long as they match the above specifications. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 16: Hard Disk Drive
• Panasonic UJ141AL/UJ240A combo drive • HLDS CT21N Ethernet Item Specification Controller Integrated in the Intel H57 Express Chipset LAN protocol 10/100/1000 Mbps LAN connector type RJ-45 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 17: Wireless Lan
– Line-in jack – Line-out jack – Microphone jack Webcam Item Specification Resolution 2.0 MP Supported models • Chicony CNFA21321004590L • Park Orchid C04PL037F • Primax 50-704A4WNT8 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 18: Lcd Panel
Supported models • Lite-On PS-5221-06A1 / PE-5221-08AP / PS-5221-9AE • Delta DPS-220UB-1 A / DPS-220UB A / DPS-220UB-2 B • Chicony CPB09-D220R / CPB09-D220A / CPB09-D220E Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 19: Chapter 2 - System Utilities
Replace the RTC battery with a new one. NOTE For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this Service Guide. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 20: Accessing The Setup Utility
Some options (marked with a ) lead to submenus that enable you to change the values for the option. Use the Up/Down/Left/Right arrow keys to scroll through the items in the submenu Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 21: Navigating Through The Setup Utility
• In the descriptive tables following each of the menu screen illustrations, settings in boldface are the default and suggested settings. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 22: Product Information
System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utility was released. Asset Tag Number System asset tag number Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 23: Standard Cmos Features
No Errors - BIOS will ignore any errors detected during POST • All, but Keyboard - If a keyboard error is detected, BIOS will pause the system. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 24: Advanced Bios Features
Disabled USB Beep Select whether to allow the BIOS to emit error beeps or display error Enabled Message messages during USB device enumeration. Disabled Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 25: Advanced Chipset Features
32 MB 64 MB 128 MB 256 MB Current UMA Size Displays the size of video memory (located in upper memory area–UMA) detected during boot-up. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 26: Integrated Peripherals
Enables or disables the onboard LAN controller. Enabled Controller Disabled Onboard LAN Enables or disables the onboard LAN option ROM function. Enabled Option ROM Disabled Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 27: Power Management Setup
• Last State - The computer reverts to the last power state before the power loss occurred. • On - The computer switches back on after the AC power loss. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 28: Pc Health Status
+1.1V +3.30V +5.00V +12.0V 5VSB VBAT Smart Fan When enabled, fan speed will speed up or slow down depending on Enabled the system temperature. Disabled Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 29 Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 30: Bios Security Features
When you are prompted to enter a password, you have three tries before the system halts. Do not forget your password. If you forget your password, you may have to return your computer to your dealer to reset Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 31 Press Enter twice without entering anything in the new and confirm password fields. You will be prompted to confirm the password removal. Press Enter. Press F10 to save the changes you made and close the Setup Utility. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 32: Load Default Settings
Execute this menu to save the changes made and closes the Setup Utility. Keyboard shortcut: F10 Exit Without Saving Execute this menu to closes the Setup Utility without making any changes. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 33: Chapter 3 - System Disassembly
Unplug the network cable and all connected peripheral devices from the computer. Place the computer on a flat, steady surface with the rear cover facing upward. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 34: Disassembly Procedures
Use a flat screwdriver to pry off the plastic shell covering the computer stand screws. Remove the screws securing the computer stand. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00N85.266 Remove the computer stand. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 35: Removing The I/O Cable Cover 2
Removing the Rubber Feet Perform the “Pre-disassembly Procedure” on page 25. Use a flat screwdriver to pry off the rubber feet from the computer base. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 36: Removing The Rear Cover
Remove the rear cover. Removing the I/O Cable Plate Remove the rear cover by following the procedure described in the previous section. Disconnect the HDMI cable. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 37: Removing The Optical Disc Drive
Remove the rear cover by following the procedure described on page 28. Remove the screw securing the ODD. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 38 Slide the ODD outward, then disconnect the ODD SATA cable from the drive. Remove the ODD from the main chassis. Remove the screw securing the ODD bracket. Quantity Color Torque Part Number Silver 1.3–1.5 kgf-cm 86.7A122.4R0 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 39: Removing The Scaler Board
86.00B75.240 Slide the scaler board cover towards the speaker area to disengage the cover tabs from the main chassis, then remove the scaler board cover. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 40 Disconnect all the cables from the scaler board. Remove the screws securing the scaler board. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 41: Removing The Usb/Audio Board
Remove the rear cover by following the procedure described on page 28. Remove the screw securing the USB/audio board cover. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 42 USB/audio board cover. Disconnect the two cables from the USB/audio board. Remove the screws securing the USB/audio board. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 43: Removing The Wall Mount Plate
Remove the rear cover by following the procedure described on page 28. Remove the screws securing the wall mount plate. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 44: Removing The Hard Disk Drive
Remove the wall mount plate by following the procedure described on page 35. Remove the screw securing the inverter board cover. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Remove the inverter board cover. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 45 Slide the HDD assembly outward to disengage the assembly from the main chassis, then remove the HDD assembly. Disconnect the HDD SATA cable from the mainboard. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 46: Removing The Inverter Board
Remove the wall mount plate by following the procedure described on page 35. Remove the inverter board cover by following steps 2 and 3 on page 36. Disconnect all cables from the inverter board. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 47 A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 48: Removing The Heat Sink Fan (Hsf) Assembly
Loosen the HSF's spring-loaded screws in a diagonally opposite pattern (an "X" pattern). Quantity Color Torque Part Number Silver 4.0–4.5 kgf-cm – Remove the HSF assembly. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 49: Removing The Processor
Allow the alcohol to evaporate before continuing. Apply just enough thermal grease to evenly coat the surface of the processor die. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 50: Removing The Memory Modules
Remove the processor by following the procedure described on page 41. Remove the memory modules by following the procedure described on page 42. Disconnect all cables from the top and left sides of the mainboard. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 51 Press the top portion of the cable’s retaining latch Pull the cable straight up from its connector. Remove the screws securing the mainboard. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 52: Removing The Power Supply Unit
Disconnect the ATX power cables by performing step 11 of the mainboard removal procedure on page 43. Remove the screws securing the PSU to the main chassis. Quantity Color Torque Part Number Silver 4.0 kgf-cm 86.00J44.C60 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 53 Remove power supply unit from the front bezel and lay it down beside the system. Some PSU connector cables are still secured underneath the main chassis so you won’t be able to remove the PSU completely Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 54: Removing The Touchscreen Control Board
A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 55: Removing The Bluetooth Module
Push the tabs securing the Bluetooth module. Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 56: Removing The Power Button Assembly
Remove the PSU by following the procedure described on page 44. Push the tabs securing the power button assembly. Remove the power button assembly from the front bezel. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 57: Removing The Lcd Assembly
Disconnect the light bar cables from the light bars. Remove the screws securing the speakers. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.3AR26.8R0 Remove the speakers. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 58 10. Disconnect the capacitive LED board cable. 11. Disconnect the webcam cable. 12. Remove the screws securing the main chassis. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.3AR26.8R0 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 59: Removing The Main Chassis
Remove the LCD assembly by following the procedure described on page 49. Remove the screws securing the main chassis to the LCD module. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 60 Remove the main chassis from the LCD module and lay it down beside the LCD module. Release the inverter cables from the main chassis. Remove the tapes securing the system cables, then release the cables from their main chassis latches. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 61: Removing The Lcd Cable
Remove the main chassis by following the procedure described on page 51. Remove the screws securing the LCD panel bracket (a), then detach the brackets (b). Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 62: Removing The Webcam Module
Push the tabs securing the webcam module, then remove the module from the front bezel. Removing the Capacitive LED Board Remove the LCD assembly by following the procedure described on page 49. Remove the capacitive LED board cover. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 63: Removing The Light Bars
Remove the LCD assembly by following the procedure described on page 49. Push the tabs securing both ends of the two light bars. Remove the light bars from the front bezel. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 64 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 65: Chapter 4 - Troubleshooting
Make sure that there is no point of contact in the system that can cause a power short. If the cause of the failure is still can not be determined, perform the “System Internal Inspection” procedure described on the next page. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 66: Checkpoints
Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled. Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 67: Boot Block Recovery Code Checkpoints
The flash has been updated successfully. Make flash write disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 68: Post Code Checkpoints
Test for total memory installed in the system. Also, Check for DEL or ESC keys to limit memory test. Display total memory in the system. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 69 Prepare BBS for Int 19 boot. End of POST initialization of chipset registers. Save system context for ACPI. Passes control to OS Loader (typically INT19h). Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 70: Post Error Indicators
If your system fails after you make changes in the Setup menus, reboot the computer, enter Setup again and load Setup defaults to correct the error. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 71 Insert boot media in selected boot device NO ROM BASIC This message occurs on some systems when no bootable device can be detected. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 72: Storage Device
The IDE/ATAPI device configured as Master in the 3rd IDE controller failed an ATAPI Incompatible ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 73 This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 74: System Configuration
Interrupt Controller-2 BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware. error Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 75 This message is displayed when language module is not present in the AMIBIOS8 Error code = 004Bh ROM. Floppy Controller Error in initializing legacy Floppy Controller. Failure Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 76 • See “Undetermined Problems”. • Mainboard NOTE Ensure the memory modules are installed properly and the contact leads are clean before diagnosing any system problems. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 77 Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set correctly and the drive’s optical lens is clean before diagnosing any optical drive problems. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 78 • Blank monitor (dark) • Blank monitor (bright) • Distorted image • Unreadable monitor Display changing colors. • Monitor signal connection/cable • Video adapter card • Mainboard Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 79 (Only pressing power button can turn off the system). No system power, or power supply fan is • Power supply not running. • Mainboard Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 80: Beep Codes
If the problem does not recur, reconnect the removed devices one at a time until you find the failed FRU. If the problem persists, replace the mainboard, and then LCD assembly (one at a time). Do not replace a non-defective FRU. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 81: Bios Recovery
Press F9 to load the system default settings. Select Ok, then press Enter. Press F9 to save the default settings and close the Setup utility. Select Ok, then press Enter. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 82: Clearing Cmos
17. During POST, press Delete to access the Setup Utility. 18. Press F9 to load the system default values. 19. Press F10 to save the changes you made and close the Setup Utility. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 83: Chapter 5 - System Architecture
Chapter 5 System Architecture This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 computer. Procedure for using the G116 hardware gap to clear the BIOS password is also shown. -
Page 84: Mainboard Layout
Left: PS/2 mouse port Right: PS/2 keyboard port PWR2 4-pin ATX power connector Processor socket BAT1 RTC battery CPU_FAN Heat sink fan cable connector DIMM4 DDR3 slot 4 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 85 Front panel USB cable connector F_USB1 Card reader function connector AMI BIOS chip SATA1 HDD SATA cable connector SATA2 ODD SATA cable connector Intel H57 Express Chipset Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 86 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 87: Chapter 6 - Field Replaceable Unit (Fru) List
Field Replaceable Unit (FRU) List This chapter gives you the FRU (Field Replaceable Unit) listing of the Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization). -
Page 88: Exploded Diagram
Power button holder Mainboard Power button knob Wall mount plate Capacitive LED board cover Rear cover Light bar guide I/O cable cover Light bar cover Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 89: Fru List
VGA CARD PCPARTNER 288-5N118-C10AC NV GT320 1GB VG.PCPT3.213 DDR3 DVI+HDMI LP (HYNIX 1.2NS) TV tuner card TV TUNER CARD AVERMEDIA H753-A ATSC TU.10500.064 TV TUNER CARD AVERMEDIA H753-D DVB-T TU.10500.065 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 90 KH.32008.016 HDT721032SLA380 SATURN HDD 320GB 3.5" 7200RPM SATA II SEAGATE PHARAOH KH.32007.006 8MB NCQ HDD 320GB 3.5" 7200RPM SATA II WD WD3200AAJS- KH.32001.015 22L7A0 XL320S Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 91 LK.21505.011 0H LF 300NIT 5MS 1000:1 CCFL LCD LG 21.5" WFHD NONE GLARE LM215WF1 TLF1 LK.21505.012 LF 300NIT 5MS TOUCH PANEL 21.5" ETURBO SR-215M181728D1 PC.14600.002 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 92 POWER SUPPLY 220W PFC 230V DELTA DPS-220UB-1 A PY.2200B.007 POWER SUPPLY 220W PFC 230V LITEON PE-5221-08AP- PY.2200F.004 ROHS EUP AC power cord POWER CORD 110V 3PIN UL USA 27.01518.0I1 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 93 KB.USB03.236 BLACK SPANISH LATIN KEYBOARD USB 109KEY CHICONY KU-08330J12976V KB.USB03.238 BLACK JAPANESE Mouse MOUSE RF2.4 CHICONY MGR0919T-995L BLACK MS.11200.059 MOUSE USB G4M-3B PRIMAX 20-1DT01G101 MS.11200.050 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 94 BRKT PSU HOLDER BKT PG BRACKET RISER CARD BRKT RISER BKT PG BRACKET SCALAR COVER BRKT SCALAR COVER BKT PG BRACKET WIRE COVER CVR WIRE COVER PG Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 95 SCRW M3 CAP 6L BLK ZN H801 ZN H801 SCRW M4-P07 CAP 6L SCRW M4-P07 CAP 6L BLK ZN BLK ZN SPEAKER SPEAKER(L+R) 9C-032RA08K1P-01 GALLAGHER GALLAGHER LEFT/ RIGHT Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 96: Appendix A - Model Definitions And Configurations
Appendix A Model Definitions and Configurations This chapter provides features summary for each of the Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 computer model configurations. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 97 Packard Bell oneTwo M3851 / oneTwo L5851 Model Configuration Common features • Project name: gGallagher • DIMM1: U2GBIII13 • Mainboard: pAgassi_AIO • Card reader: Yes FIH57MK_1394(N)_logo(N)_Eup(Y) Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 DIMM4 TV Tuner...
- Page 98 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 DIMM4 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTL5851 PW.U5KE2 oTL5851 CH HX093I PAIO1023 Ci5-650 U2GBII U2GBII D1000GB NSM8XS D23FHD Nvidia 802.11 b/g/ RF2.4/ RF2.4/ W7HP64R .015 EMEA001...
- Page 99 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 DIMM4 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTL5851 PW.U5KE2 oTL5851 CH HX093I PAIO1023 Ci5-650 U2GBII U2GBII D1000GB NBDCB4 D23FHD Nvidia PCIe/SW/ 802.11 b/g/ RF2.4/ RF2.4/ EMEA W7HP64...
- Page 100 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 DIMM4 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTL5851 PW.U5KE2 oTL5851 CH HX093I PAIO1023 Ci3-530 U2GBII U1GBII D1000GB NSM8XS D23FHD Nvidia PCIe/SW/ 802.11 b/g/ RF2.4/ RF2.4/ EMEA W7HP64...
- Page 101 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 DIMM4 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTM3851 PW.U5ME oTM3851 CH HX093J PAIO1021 PDCG6 U2GBII D500GB7 NSM8XS D21.5WU PCIe/SW/ 802.11 b/g/ USB/ USB/0420 EMEA W7HP64 2.011 EMEA001...
- Page 102 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 DIMM4 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTM3851 PW.U5ME oTM3851 CH HX093J PAIO1021 Ci3-540 U2GBII D1000GB NSM8XS D21.5WU Nvidia 315 PCIe/SW/ 802.11 b/g/ Bluetooth RF2.4/ RF2.4/ EMEA...
- Page 103 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 DIMM4 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTM3851 PW.U5ME oTM3851 CH HX093J PAIO1021 Ci3-540 U2GBII D640GB7 NSM8XS D21.5WU PCIe/SW/ 802.11 b/g/ RF2.4/ RF2.4/ EMEA W7HP64 2.151 EMEA001...
- Page 104 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 DIMM4 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTM3851 PW.U5ME oTM3851 CH HX093J PAIO1021 PDCG6 U2GBII D640GB7 NSM8XS D21.5WU 802.11 b/g/ RF2.4/ RF2.4/ W7HP64 2.171 EMEA001 .2KS n (mini-...
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Page 106: Appendix B - Test Compatible Components
Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Vista Compatibility Test Report released by the Acer Mobile System Testing Department. - Page 107 Kingston SDHC SD4 32 GB Card Kingston xD Card Olympus xD-Picture Card M+ 2GB Speed Card Olympus Fujifilm xD-Picture Card Type M 2 GB Fujifilm Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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Page 108: Approved Vendor List (Avl)
Approved Vendor List (AVL) Component Vendor Description Model Part Number Mainboard kit Foxconn MB Kit oTL5850;oTL5850;oTM3850;oTM3851 Intel H57 pAgassi_AIO MB.U5J09.001 Realtek 8111E W/O 1394 LF for DTX AIO FIH57MK_1394(N)_logo(N)_Eup(Y) Front bezel Wistron Wistron PB Bezel PAIO1021 for 21.5" w/i HX093J chassis PAIO1021 PZ.11900.196 Wistron PB Bezel PAIO1023 for 23"... - Page 109 Component Vendor Description Model Part Number Hard drive HGST 7200rpm 320GB HDT721032SLA380 Saturn KH.32007.006 7200rpm 640GB HDT721064SLA360 Saturn KH.64007.001 7200rpm 1000GB HDT721010SLA360 Saturn KH.01K07.002 7200rpm 320GB WD3200AAJS-22L7A0 XL320S-3 KH.32008.016 7200rpm 500GB WD5000AAKS-22V1A0 SATA II KH.50008.014 7200rpm 640GB WD6400AAKS-22A7B2 XL320M KH.64008.003 7200rpm 1000GB WD1001FALS-22J7B0 XL333 KH.01K08.004...
- Page 110 Component Vendor Description Model Part Number Graphics card NV GT320 1GB sDDR3 DVI+HDMI LP (SAMSUNG) VG.PCPT3.211 NV GT320 1GB DDR3 DVI+HDMI LP (HYNIX 1.2ns) VG.PCPT3.213 HD5570 1GB DDR 3 (128BITS) SAMSUNG DVI HDMI W/LP VG.APC55.711 BKT ROHS HD5570 1GB 128bits sDDR3 DVI+HDMI LP (New Hynix - VG.APC55.732 1.2) NV 315 512MB 64bits sDDR3 DVI+HDMI LP (New Hynix -...
- Page 111 Component Vendor Description Model Part Number LCD panel CCFL LCD AUO 21.5"W FHD None Glare M215HW01 V0 M215HW01 V0 Rev.0G LK.21505.011 0G LF 300nit 5ms 1000:1 CCFL LCD AUO 21.5"W FHD None Glare M215HW01 V0 M215HW01 V0 Rev.0H LK.21505.012 0H LF 300nit 5ms 1000:1 CCFL LCD LPL 21.5"W FHD None Glare LM215WF1 TLF1 LM215WF1 LK.21508.006...
- Page 112 Component Vendor Description Model Part Number USB keyboard Chicony Keyboard CHICONY KU-0420 USB 105KS Black US KB.USB03.247 International Keyboard CHICONY KU-0420 USB 105KS Black Spanish KB.USB03.248 Keyboard CHICONY KU-0420 USB 105KS Black KB.USB03.249 Portuguese Keyboard CHICONY KU-0420 USB 105KS Black Italian KB.USB03.250 Keyboard CHICONY KU-0420 USB 105KS Black Swedish KB.USB03.251...
- Page 113 Component Vendor Description Model Part Number RF keyboard Chicony Keyboard CHICONY WUG0570 RF2.4 105KS Black US KB.RF403.186 International with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black KB.RF403.187 Spanish with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black KB.RF403.188 Portuguese with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Italian KB.RF403.189 with PB logo...
- Page 114 Component Vendor Description Model Part Number Keyboard CHICONY WUG0570 RF2.4 105KS Black Greek KB.RF403.202 with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Danish KB.RF403.203 with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Czech KB.RF403.204 with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black KB.RF403.205 Romanian with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Turkish...
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Page 116: Appendix C - Online Support Information
We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us. Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... -
Page 117: Index
4 preparatory steps 25 supported cards 1 processor 41 checkpoints rear cover 28 boot block 58 rubber feet 27 DIM 62 scaler board 31 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide... - Page 118 76 troubleshooting 68 part number 82 microphone jack remove 40 left 4 HSF, see heat sink fan 40 right 5 model configurations 89 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 119 AC power jack 4 operating system 2 ACPI compliance 2 speakers button assembly, part number 81 button assembly, remove 48 remove 49 button/indicator 3 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
- Page 120 BIOS recovery 73 clearing CMOS 74 component failure 68 hardware diagnostic procedure 57 online support information 108 POST error indicators 62 TV tuner card part number 81 Packard Bell oneTwo M3850 / oneTwo M3851 / oneTwo L5850 / oneTwo L5851 Service Guide...
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