Western Digital My Passport User Manual
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Western Digital My Passport User Manual

External portable premium storage
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Summary of Contents for Western Digital My Passport

  • Page 1 ® My Passport Ultra ™ Metal Edition Premium Storage User Manual My Passport Ultra Metal Edition User Manual...

  • Page 2: Wd Service And Support

    Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, ®...

  • Page 3: Table Of Contents

    Contacting WD Technical Support ........
  • Page 4 Opening the WD SmartWare Software ........
  • Page 5 MY PASSPORT ULTRA METAL EDITION USER MANUAL Compliance and Warranty Information ......75 Regulatory Compliance ........... 75 FCC Class B Information .

  • Page 6: About Your Wd Drive

    Securely save and back up your photos, videos, music and files everywhere life takes you. With easy backup to the drive and to the cloud, in addition to 256-bit hardware encryption, you can trust WD to save your memories.

  • Page 7: Kit Contents

    For the latest software, firmware, and product documentation and information, go to http://support.wd.com/downloads. Kit Contents As shown in Figure 1, your My Passport Ultra Metal Edition drive kit includes the following: My Passport Ultra Metal Edition premium storage drive, with the WD Drive Utilities,...

  • Page 8: Operating System Compatibility

    MY PASSPORT ULTRA METAL EDITION USER MANUAL Operating System Compatibility Your My Passport Ultra Metal Edition drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems: Windows Mac OS X ® Windows Vista...

  • Page 9: Power/Activity Led

    480 Mb/s. Registering Your Drive Always register your My Passport Ultra Metal Edition drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 57. Another way is to register online at http://register.wd.com.

  • Page 10: Connecting The Drive And Getting Started

    4. If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive. Your My Passport drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive:...

  • Page 11: Getting Started With The Wd Software

    USER MANUAL Getting Started with the WD Software Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the WD Apps Setup Wizard: 2. Click Next to display the End User License Agreement.
  • Page 12 Customizing the Drive” on page 51). Installing the WD Security software with the Launch Application option displays the WD Security screen (see Figure 5 on page 8 and “Locking and Unlocking the Drive” on page 44). If your computer is connected to the Internet, installing the WD SmartWare software displays the Upgrade to WD SmartWare Pro screen for activating your free software upgrade (see Figure 6 on page 9 and proceed to step 9).
  • Page 13 MY PASSPORT ULTRA METAL EDITION USER MANUAL Figure 4. WD Drive Utilities Screen Figure 5. WD Security Screen CONNECTING THE DRIVE AND GETTING STARTED – 8...
  • Page 14 USER MANUAL Figure 6. Upgrade to WD SmartWare Pro Screen 9. The WD SmartWare Pro software upgrade extends the backup function to non-WD drives, unsupported WD drives, and a remote Dropbox folder. Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on two other computers.
  • Page 15 USER MANUAL e. Click OK to display the Select Backup Source and Backup Target screen: Note: At this point, the WD SmartWare Pro software is installed. If you want to skip the setup procedure for your initial backup for now, click the X close window icon in the upper-right corner of the Select Backup Source and Backup Target screen.
  • Page 16 MY PASSPORT ULTRA METAL EDITION USER MANUAL After configuring your Dropbox account for access by the WD SmartWare Pro software, the Dropbox icon signifies that the backup source device will be your remote Dropbox folder: b. If the selected backup source has more than one internal hard drive or drive...
  • Page 17 MY PASSPORT ULTRA METAL EDITION USER MANUAL 12. Click Next on the Select Backup Source and Backup Target screen to display the Select Backup Plan screen: 13. On the Select Backup Plan screen: a. Select the option for the type of backup that you want to run: Category Backup—Finds and backs up all of the files of the selected...
  • Page 18 MY PASSPORT ULTRA METAL EDITION USER MANUAL b. Click Next to display the Select Backup Frequency screen: 14. On the Select Backup Frequency screen: a. Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new file that is added: Continuous Backup—Runs all the time...
  • Page 19 MY PASSPORT ULTRA METAL EDITION USER MANUAL Selecting . . . Performs a backup . . . Monthly On the selected day of the month, at the selected time: a. Use the Every selection box to specify which occurrence of the day that you want to run your backup—First, Second, Third,...
  • Page 20 MY PASSPORT ULTRA METAL EDITION USER MANUAL Note: The initial Backup screens only appear one time— when you install the WD SmartWare software on your computer. After that, launching the Initial Category Backup Screen software displays the Home screen so you can...

  • Page 21: Wd Smartware Software Functional Overview

    MY PASSPORT ULTRA METAL EDITION USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display...

  • Page 22: Home Tab Display

    WD Customer Support and software update services See “Help Tab Display” on page 30. In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected devices. Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks.
  • Page 23 MY PASSPORT ULTRA METAL EDITION USER MANUAL Backup Target Device Icons Computer Icon Backup Source Selector Backup Source Device Selector Backup Source Backup Target Content Gauge Content Gauges Figure 8. Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 18...
  • Page 24 Activation code required Not shown in Figure 8 on page 18: icon Signifies that the device is either a non-WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access.
  • Page 25 Others that do not belong in the five main categories For a complete list of all included file extensions, search for answer ID 3644 in the WD Knowledge Base at http://support.wd.com. Note that: The System category, shown against a dark gray background,...
  • Page 26 Selecting the Dropbox option displays the Dropbox icon and hides the device selector. Backup target content After installing the WD SmartWare software—before running your gauge first backup or copying any files to the device—the backup target content gauge shows only a small number of files in the Additional Files category.
  • Page 27 Right-clicking the Dropbox folder icon displays a link to the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software. Backup target device Not shown in Figure 8 on page 18:...
  • Page 28 Appears when the WD SmartWare software cannot find a valid volume or share on the device. You must configure the device before you can select it for WD SmartWare backup and retrieve functions. WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 23...

  • Page 29: Backup Tab Displays

    By category—As shown in the content gauges By file—As shown in the folder structure of the selected backup source device Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.
  • Page 30 Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all categories of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a backup files selection box that...

  • Page 31: Retrieve Tab Displays

    A scheduled backup runs only on specified days at specified times. Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to the selected backup source device: Selecting the backup volume to retrieve from...
  • Page 32 You must select a backup volume before you can click Next to continue with the retrieve operation. Change retrieve folder box By default, the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name.
  • Page 33 Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected backup target device.

  • Page 34: Settings Tab Display

    Description Dropbox Account button Displays the Dropbox Account dialog for configuring a remote Dropbox folder for access by the WD SmartWare Pro software. File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file.

  • Page 35: Help Tab Display

    USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 12 and Table 5 for a brief functional description of the Help tab display.

  • Page 36: Backing Up Files

    Scheduled backups run on the days and times you select. After the WD SmartWare software categorizes the different types of files on the selected backup source device, clicking the Enable Backup button backs all of them up to the selected backup target device.
  • Page 37 3. Click the Backup tab to display the Backup screen (see Figure 9 on page 24). 4. The initial/default configuration of the WD SmartWare software is for continuous backups. If you want to configure scheduled backups, click Set Backup Frequency to display the Set Backup Frequency dialog: 5.
  • Page 38 MY PASSPORT ULTRA METAL EDITION USER MANUAL b. Select the Hourly, Daily, or Monthly option and use the check boxes and selection boxes to schedule your backups: Selecting . . . Performs a backup . . . Hourly Every hour, on the hour.
  • Page 39 11 on page 38. Note: If you configured a scheduled backup at step 5 on page 32, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 40 11 on page 38. Note: If you configured a scheduled backup at step 5 on page 32, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 41 11 on page 38. Note: If you configured a scheduled backup at step 5 on page 32, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 42 11 on page 38. Note: If you configured a scheduled backup at step 5 on page 32, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 43 12. Appearance of a backup successfully finished message means that the backup completed normally. If any files could not be backed up, the WD SmartWare software displays a: Caution message indicating the number of files involved View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up.

  • Page 44: Retrieving Files

    How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your backup target device and copy them to either: Their original locations on the backup source device...
  • Page 45 Select a volume to retrieve from dialog (See Figure 10 on page 27.) IF you have . . . THEN the WD SmartWare software displays the . . . Created a single backup Select a destination for retrieved files dialog:...
  • Page 46 MY PASSPORT ULTRA METAL EDITION USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created multiple backup Select a volume to retrieve from dialog with the available volumes on the selected...
  • Page 47 MY PASSPORT ULTRA METAL EDITION USER MANUAL 5. Click Next to display the Select content to retrieve... dialog. IF you want to retrieve . . . from the selected backed up volume THEN select the . . . All of the files Retrieve All Files option and skip to step 7 on page 42.
  • Page 48 MY PASSPORT ULTRA METAL EDITION USER MANUAL 8. During the retrieve: The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location. A Cancel Retrieving button is available for stopping the retrieve.

  • Page 49: Locking And Unlocking The Drive

    Open the Set Security dialog by clicking either: The WD Security icon on your desktop if you created one when you installed the application Start > All Programs > Western Digital > WD Apps > WD Security 2.

  • Page 50: Unlocking The Drive

    7. Type a hint to help remember your password in the Password hint box. 8. Select the Enable auto unlock for user: check box if you want the WD Security software to remember your password for the selected drive on this computer.

  • Page 51: With The Wd Security Or Wd Drive Utilities Software

    MY PASSPORT ULTRA METAL EDITION USER MANUAL You will have to do this even if you do not have the WD Security software installed on your computer. Depending on the software configuration of your computer, there are three ways to...

  • Page 52: With The Wd Smartware Software

    WD Drive Utilities, WD Security, or WD SmartWare software installed, you can use the WD Drive Unlock utility to unlock the drive there. The WD Drive Unlock utility is on a virtual CD drive that appears in your computer's file management utility display.

  • Page 53: Changing Your Password

    2. On the WD Drive Unlock utility screen: a. Type your password in the Password box. b. Select the Enable auto unlock for user: check box if you want the WD Drive Unlock utility to remember your password on this computer.
  • Page 54 7. Type a hint to help remember your new password in the Password hint box. 8. Select or clear the Enable auto unlock for user: check box to signify whether you want the WD Security software to remember your new password for the selected drive on this computer.

  • Page 55: Turning Off The Drive Lock Feature

    Turning Off the Drive Lock Feature Open the Change Security dialog by clicking either: The WD Security desktop shortcut icon if you created one when you installed the application Start > All Programs > Western Digital > WD Apps > WD Security 2.

  • Page 56: Managing And Customizing The Drive

    Opening the WD SmartWare Software Safely Disconnecting the Drive Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive is performing well. Run the following tests if you are concerned that your drive is not operating properly:...

  • Page 57: Erasing The Drive

    You can download these to restore your to its original configuration after erasing the drive. WD Drive Utilities provides two ways to erase your drive, depending on whether it is locked or not: IF your drive is . . .

  • Page 58: Using The Drive Erase Function

    Go to http://support.wd.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive. Note: Erasing your drive also removes your password. If you used a password to protect your drive, you will need to re-create it after restoring the WD software and disk image.

  • Page 59: Using Five Invalid Passwords

    Type a password in the Password box. b. Click Unlock Drive or Unlock. c. Click OK to close the Authentication Failed message from the WD Security or WD Drive Utilities software. 2. Entering the fifth invalid password attempt displays the too many password attempts...
  • Page 60 USER MANUAL Using the WD Drive Unlock utility: 3. To erase your drive: Using the WD Security or WD Drive Utilities software: a. If you want to change the volume name, type over the name in the Volume Name box.
  • Page 61 MY PASSPORT ULTRA METAL EDITION USER MANUAL d. When the drive erase completes, click Exit to close the Drive is erased message: Using the WD Drive Unlock utility: a. Click Erase Drive to display a warning about erasing all of the data on the drive: b.

  • Page 62: Registering The Drive

    The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 3. If you have more than one supported drive connected to your computer, select the one that you want to register.

  • Page 63: Restoring The Wd Software And Disk Image

    WD software and all of the support files, utilities, online help and user manual files. If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software and disk image on your drive.

  • Page 64: Using The Wd Quick View Icon

    Click Set Timer. Using the WD Quick View Icon After you have installed the WD SmartWare software, the WD Quick View icon displays in the system tray portion of the Windows taskbar: You can use the icon to:...

  • Page 65: Monitoring Icon Alerts

    MY PASSPORT ULTRA METAL EDITION USER MANUAL Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate drive status: IF the WD Quick View icon flashes . . . THEN the drive might be . . .
  • Page 66 Right-clicking the drive icon on either: The WD SmartWare Home tab display and selecting the Safely remove option: The WD Security or WD Drive Utilities screen and selecting the Eject Disk option: Wait for the power/activity LED to stop flashing before disconnecting the drive from the computer.

  • Page 67: Managing And Customizing The Software

    Before you can use a remote Dropbox folder as a backup source or target device, you must configure your Dropbox account for access by the WD SmartWare Pro software. Click the Settings tab and Set Up Software to display the Software Settings screen (see Figure 11 on page 29).

  • Page 68: Specifying A Different Retrieved Content Folder

    3. Click Select Account to display the Dropbox Login Required dialog: 4. On the Dropbox Login Required dialog: a. Click Sign In. The WD SmartWare Pro software initiates a Dropbox connection request on your behalf and uses your Web browser to access the Dropbox website at https://www.dropbox.com/.

  • Page 69: Specifying The Number Of Backup Versions

    Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see the file a couple of versions ago, the WD SmartWare software has a copy for you.

  • Page 70: Uninstalling The Wd Software

    Uninstalling on Windows Vista or Windows 7 Click Start > Control Panel. 2. Double-click Programs and Features. 3. Click Uninstall a program and select the application or the icon for the WD software that you want to uninstall: • WD SmartWare •...

  • Page 71: Using The Drive With A Mac Computer

    See “Troubleshooting” on page 67 for more information about reformatting a drive. Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Mac computers, go to http://support.wd.com and see Knowledge Base answer ID 7 for information about downloading and restoring the Mac versions of the WD Drive Utilities and WD Security software and disk image on your My Passport drive.

  • Page 72: Troubleshooting

    A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 3.0 external storage product. The drive is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed.

  • Page 73: Installing, Partitioning, And Formatting The Drive

    Installing, Partitioning, and Formatting the Drive How to Answer ID Partition, and format a WD drive on Windows (8, 7, Vista) and Mac 3865 OS X Convert a Mac OS X GPT partition to an NTFS partition in Windows 7...

  • Page 74: Installing The Ses Driver

    USER MANUAL Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer.

  • Page 75: Installing The Driver Manually

    MY PASSPORT ULTRA METAL EDITION USER MANUAL 3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: Connects to Windows Update...
  • Page 76 2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3. At the Install the disc that came with your WD SES Device prompt, click I don’t have the disc. Show me other options: 4.

  • Page 77: Installing On Windows 7 And Windows 8 Computers

    MY PASSPORT ULTRA METAL EDITION USER MANUAL 5. When the installation completes, click Close: Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: Open All Programs and click Computer >...
  • Page 78 2. Under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software: 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: INSTALLING THE SES DRIVER – 73...
  • Page 79 MY PASSPORT ULTRA METAL EDITION USER MANUAL 5. Click Next. 6. When the installation completes, click Close: INSTALLING THE SES DRIVER – 74...

  • Page 80: Compliance And Warranty Information

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by WD could void your authority to operate this device. ICES-003/NMB-003 Statement Cet appareil numérique de la classe B est conforme à...

  • Page 81: Ce Compliance For Europe

    Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support website at http://support.wd.com...

  • Page 82: Limited Warranty

    USER MANUAL Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.

  • Page 83: Index

    Disk image, downloading and restoring 58 Dropbox icon 19 selector 18 Drive Backup tab displays capacity used, WD Quick View icon 59 advanced backup area 24 diagnostics and status checks 51 backup source content gauge 26 disconnecting 60 backup target content gauge 26...
  • Page 84 MY PASSPORT ULTRA METAL EDITION USER MANUAL File History button 29 Flashing icon alerts 60 No writable partition icon 23 Free trial countdown icon 23 Full media scan 51 Online User Manuals link 30 Opening WD SmartWare software 60 GNU general public license 77...
  • Page 85 Unlocking the drive 45 from the virtual CD 47 with the WD Security software 46 without the WD Security software 47 Upgrade to WD SmartWare Pro screen 9 USB interface 4 Warranty information 76 service, obtaining 76 INDEX – 80...
  • Page 86 Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD.

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